If I could give Mercedes Benz of Pompano 0 stars, I would. I bought a 2009 SL63 AMG from them in January and the customer service was great until the cars was paid for. From that point onwards, I got to experience the worst customer service you can imagine. I expected so much more from an Autonation dealership. The dealership is supposed to handle titling and everything for you (its part of the premium you pay when buying from a dealership). I am from out of state (Texas) and the dealership messed up when filing for the title and registration in my state. And that is fine, everybody makes mistakes! The important part is trying to solve them. Not to hide then under the rug and lie to your customer telling them it is being worked on. It took them more than five months to get me the plates and registration. Three out of those five months my car had no temp tags and their sales person stopped replying to my emails. I had to start sending emails and complaining in the Autonation corporate level to finally get some traction going and get them to resolve the issue. I think no customer should be treated the way I was by MB Pompano Beach. I spent my hard earn money buying a car from you and the least I deserve is for them to try to assist and resolve the issue. It does not matter if it is an used car or not, if you sell it then you have to treat your customer with respect. Bottom line, if you are buying an used car and do not live in Florida, please just save yourself months of sending emails begging MB of Pompano to do their job and go buy your car somewhere else.

Worked with Ruth. She was wonderful!!!! Ask for her.

Excellent customer service, great integrity and honesty about what's really a problem or not a problem with your vehicle.... highly recommended!!

Excellent customer service from start to finish. Koby & his team made everything go super smoothly. Easily 5 stars!

Excellent customer service for my car service. I was in and out of the dealership quickly with the rental loaner in less than 15 minutes. Can?t ask for more efficient and well attended service.

I brought my car in for service and was helped by Ilija. It was a prepaid service and I have to tell you I could not have had a better experience. When I arrived he took me in, wrote it up in 5 minutes and got me a Lyft to my office. Texted me later in the day to tell me my car is ready and called me a Lyft to get back. I arrived and my car was waiting for me and it took about 5 minutes until I was on my way. In this crazy world we live in where nothing is done quickly and efficiently, it’s nice to go somewhere that cares about your time, and does a great job. My car was cleaned and I am very happy with the service and the treatment I got from all the service people there, especially Ilija.

On point

I brought my car in for service and was helped by Ilija. It was a prepaid service and I have to tell you I could not have had a better experience. When I arrived he took me in, wrote it up in 5 minutes and got me a Lyft to my office. Texted me later in the day to tell me my car is ready and called me a Lyft to get back. I arrived and my car was waiting for me and it took about 5 minutes until I was on my way. In this crazy world we live in where nothing is done quickly and efficiently, it’s nice to go somewhere that cares about your time, and does a great job. My car was cleaned and I am very happy with the service and the treatment I got from all the service people there, especially Ilija.

Service was easy, pleasant and professional. We were updated on progress and delivered as promised. Thanks to Bradley and Errol not forgetting the folks who were there to greet me when I pull up.

Armando is my service advisor and he is very helpful always solves my problems as fast as possible. Great customer service and a genuine person. I have no complaints

Extremely responsive sales team , found us the right care and provided excellent service

Brought my vehicle in due to flood damage and was hoping to get it repaired via insurance claim. Frank in service got me into a loaner while I awaited the final word from Insurance. The bad news is my vehicle sustained too much damage tobe repaired and was deemed a total loss. The good news is Frank was on top of it all and communicated with me throughout the entire process and gave me time to return the loaner on my free time. It was a sad day to lose a beautiful car but I will be looking to purchase another soon and if it is a Mercedes Benz I will be sure to bring it to Frank at MB of Pompano.

Every time I go to Mercedes I get impeccable customer service from Armando. I actually drive from Miami because I trust them to always get the job done on time and with a great level of professionalism.

Thanks, Andre, for making this a great experience, despite a little drama getting there. We love our new car and are glad we came to get it from you.

I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I had a proposal written out in text form containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I want to thank Reginal Faucher for a great experience and staying in touch throughout the whole process. I was waiting for my car for 9 months and Reggie always called me to give an update. Very professional, knowledgeable guy with a great attitude. Mercedes should promote him.

Let me just start by saying this, shopping for a car can be so stressful and aggravating for some, like me ! Before I made my way to Mercedes-Benz of Pompano I visited several other dealerships but I was referred to this location to speak with Ruth and she was AMAZING! The entire staff at Mercedes-Benz of Pompano was very nice and welcoming which made my experience even better. Ruth took the time to help me find the right car, she asked questions, she took into consideration the things I wanted to have in a car. She also gave her feedback and advise when it came down to warranty, mileage, accidents which most wouldn't do, they would just push for you to get a car without reassuring you that car is the one. But Ruth checked everything off, literally everything. I left the dealership satisfied and a HAPPY customer.

I took my Coupe in for a evaluation of a leak and agreed to pay the evaluation service fee of $289. Mr. Frank in the Service Department had his Team to do the Evaluation, but due to me needing something else to resolve my problem, He decided Not to Charge Me. That was Really nice Mr. Frank. Thank You!! To You and Your Team.. Sharon Whaley- (Broadhurst)

Always get great service at MB Pompano Beach. Service Center is clean, and well organized. They take good care of their customers it seems.

purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.

I am a mercedes “newbie”. So I wasn’t sure what to expect bringing in my 20 year old e320. Gotta tell ya that the whole experience was awesome; from Koby my advisor to all the valets. Clean, professional work, start to finish. I got that ‘I will take it back if need to’ feeling. Kudos and thanks to ya Mercedes of Pompano.

Anja Moore is the best service advisor!!!

Let me tell you. Umut over at Pompano Mercedes’ is the man to see. This man is no BS and looks after any client that works with him. I know this personally after being treated poorly at another dealership. Scott in the finance department was extremely helpful closing out the transaction and making my experience a great one. Highly recommend! 10/10

Courteous staff. Excellent service in person. However, I called the parts department 6/6/22; no answer. I left a message and no one returned my call. I sent a message online; no one answered the message. I guess they don't want my busines$.

Great experience! Excellent service

Excellent service, and I highly recommend when buying a Mercedes always get the extended warranty.

My experience with salesperson Xavier Cordero @ Mercedes-Benz of Pompano was a Pleasant one.

Exceptional service! Conrad really took care of my needs.

Armando Ramos was my service advisor and he was amazing. He was very professional and helpful in many ways. The facility is clean and the staff is friendly and very helpful as well.

The best customer experience that i everd had ,i drove all the way from miami and special thanks to Anthony the sales specialist attention to detail, great communication skills, and ready smile made the experience even better than I expected ,i will definely recommend..thank u vey much.

It was easy to make an appointment for service. Upon arrival I was greeted warmly and shown to waiting room where my service advisor came to get me. My service advior and I discussed the service I wanted to have performed as we walked around the car checking it out and discusssing its performance. My service advisor kept me informed of what was found by service personnel and what my options were as well as any delays. The process of getting the loaner car was easy and I was on my way home within minutes. Service personnel videoed what they found and sent to me so I could make an informed decision as to how to proceed. The car runs great and also looks good after its post service bath. Everyone I dealt with was very nice and performed their specfic job well.

Everything about my experience at Mercedes was excellent.

Excelente atención al cliente por parte del personal

John was great to work with and I'm loving the new ride!

I switched from Honda to Mercedes strictly because of the customer I received when taking my moms car in for routine service. I’ve never had a problem before now… So according to the service department director Mercedes has changed their policy…. So I made an appointment to have have all 4 tires on my car changed and an alignment. I made appt so I can have a loaner so I wouldn’t be stranded at work for x amount of time. I get to my appt sign paperwork stating how much it would be for the alignment , quote did not include the price for the tires. Was told to wait in the waiting room and someone will get me once everything was ready. Frank who was my service advisor at that time asked me what insurance I had I told him Geico, and showed him my ins. Card, for him to tell me that because I didn’t have bodily injury insurance I wouldn’t be able to get a loaner car. I stated to him this is not my first time getting my car serviced and I’ve always been able to get a loaner and nothing has ever changed with my insurance. He stated that I could call my insurance to add the coverage…. I’m like what… are you crazy I live in Florida and that insurance isn’t required. So why would I pay $200 more for car insurance just to be able to get a loaner. I’m thee only person that drives my car no one else. So I left very upset with no other options offered. I went home upset and to be honest in disbelief that I was even at a Mercedes dealership. The dealership I fell in love with initially would have never done this. So after an hour I called and spoke to someone higher up which he stated that Mercedes’ had changed their policy and now in order to get a loaner bodily injury coverage was required, but that they would try to accommodate me by picking up and dropping of the vehicle. I agreed and $1450 later my car was serviced. I could’ve went somewhere else to get tires but I chose to get them from Benz.I spend way too much money a month on payments and when it’s time for my services to get mediocre customer service. If policies changes the customer should be notified especially when it’s something that can effect/disrupt how they normally conduct their routine services. I lease my vehicle which I keep in pristine condition. I had plans on renewing, but since this I’ve had a change of heart. Going to opt out early and jump into a nice Volvo.

Deal with Armando, very professional and a pleasure to deal with

Elijah was incredibly helpful. Thank you for great service.

Very professional service! On point with communication and updates during the buying process. Looking forward to a fair, honest and transparent relationship.Go get that Bemz:)

My experience with the suv that I purchased has been the worst, I’m very sad to say that I regret buying a car that came with a factory defect, how is this possible? Mercedes Benz has been a reputable brand. What’s wrong with them now?

Stand by their word, very professional

Great service with Elio Rodriguez ! Super helpful with the car buying process. Very satisfied with the the service!

My car buying experience was AMAZING!!! Very customer centric & extremely professional from beginning to end. They located the vehichle of my choice (Colors & Options) with in a day, had it preped and ready to test drive upon my arrival, and the financing was a breeze. I HIGHLY RECOMMEND Mercedes of Pompano for anyone in the market to buy a vehichle!!! THIS IS HOW CAR BUYING SHOULD BE!!!

Dealing with my salesman Conrad Lewis was effortless and smooth. The management team including Mike Lucia and Russ Kerr was also seamless. From the first point of contact to the end was and enjoyable experience. I highly recommend customers looking for a Mercedes Benz to consider and head out to Mercedes Benz of Pompano Beach!

Excellent attention, kind people

Service area is good. However sales and process horrible.

was great and Frank served me very well, I had a good experience

Excellent service!

It is always a pleasure bringing my car here! Facility is beautiful Service is top quality People are helpful, courteous and friendly.

I recently purchased a 2022 vehicle at Mercedes of Pompano and the service from start to finish was amazing. My sales rep David and the financing manager Steve were super friendly, helpful and made sure the whole process was smooth and stress free. I highly recommend Mercedes of Pompano for your next vehicle purchase

By far the only local MB dealership I will visit moving forward! The professionalism, friendliness and most importantly the ability to get my problem resolved was by far the best customer service I have ever received at a service department of a car dealership! Haden was responsive, and helpful beyond words! I cannot thank him enough!!

I recently purchased a 2022 vehicle at Mercedes of Pompano and the service from start to finish was amazing. My sales rep David and the financing manager Steve were super friendly, helpful and made sure the whole process was smooth and stress free. I highly recommend Mercedes of Pompano for your next vehicle purchase

I was in the process for shopping for a replacement for my 2020 GLE. I was T-boned by a reckless driver and I was able to walk away. My car was a total loss. I had bought my car from this dealership the year before. Everyone was as wonderful as they were the prior visit. They understood my situation and were able to find me the exact car I wanted. i was in and out in no time. I would highly recommend.

GREAT SERVICE

Mercedes Benz of Pompano is AWESOME! I’ve been going to them now for close to ten years, they have serviced my wife’s Mercedes and mine. This year I traded in my 2014 CLA-250 and bought a C300 Coupe with the AMG Package. Sales & Service are top notch and they always take care of my automotive needs.

Keith was best salesperson I’ve ever had. What an asset to you’re company.

Great sales team, especially Justin. Great facility. Hospitable, communication was always there. No pushing us or rushing us to buy the vehicle we wanted.

A supervisor phoned me shortly after my car inspection and repair job was done. I repeat here : The men were extra courteous taking in and sighing out the next day right on time!

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Overall , everything was good, good guys, polite, fast service, very clean, and the manager at their service is an exception guy, very polite and gentle, he take care of me in few minutes fill the papers and try to find th problem soon PF me Mercedes? g 63

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Great staff thank you for my first maintenance to them And thanks for helping me to set my Mercedes me , so much fun now ?

Thanks Pompano Dealer for the exellent customer service provided to my schedule in the regular maintenance for the firts year or 10k miles with mi MB E350.

Great place to buy and also for service Honest and knowledgeable

A pleasant visit to the service area at Mercedes Benz Pompano Beach. On time, we?ll performed, good customer service.

This is my 3rd CPO Mercedes and the 2nd that I've purchased from MB of Pompano. We went in looking for a GLC but it was a bit too big for me. Conrad showed us the GLB and it was just right for me as it was more similar to my old GLK (that I absolutely loved!). The car had all the options I wanted; the only negative was that the interior was tan and I wanted black. But knowing that inventory is limited right now I am happy. The car was missing the owner's manual but I've been told I will be shipped one as soon as it arrives! The purchase/finance process was very quick and easy and they actually got me a better rate than I had with my long term bank. All in all, it was probably the easiest car buying experience I've had and I highly recommend asking for Conrad for a salesperson!!!

Very knowledgeable and professional staff

I always received a great customer service. nice facility, nice people.

Purchased a wonderful car a week ago. It's very comfortable and stylish looking, look forward to having this car for years to come. Customer service was awesome, the credit application took only 2 hours and went so smooth. Highly recommend this dealer.

I like having my vehicles serviced by dedicated specialists who know their products thoroughly. I have always been treated exceptionally well by this company and it’s polite, friendly and knowledgeable staff. No problem is too small or too insignificant to attend to. I look forward to having them service my 2021 GLC 300 for many years to come

Polite organized clean timely

Best car experience Ever !!!!! Isaac the sales guy were amazing!!!!! From start to finish everything was perfect Thank you

Armando at the service center is excellent. He was professional, personable, and got me in and out without delay. Another great experience at Mercedes Benz of Pompano.

We have had a wonderful experience with Steve in Sales in trading in our car for another model…He was great from start to finish, was patient and worked with us to get us exactly what we wanted and we couldn’t be happier! We have bought many cars over the years from this dealership and they always come through. Michael the GM, Marcos in Service, and Steve in Sales made the whole experience painless and enjoyable! I would recommend them very highly!!!

Excellent service and Anja Advisor is really professional and a great advisor. Thank you very much.

Armando is the best service advisor at Mercedes-Benz of Pompano ??????????????????

Excellent service. All the staff who attended me were very attentive and helpful. I have no complaints. While the car was there, they lent me a car. If you have an MB, do not hesitate to visit MB Pompano.

Mr Elio was very helpful and attentive. He made the buying process easy and pleasant. I would recommend him to anyone buying a car.

Extremely attentive and customer oriented. Great service system

Mr Elio was very helpful and attentive. He made the buying process easy and pleasant. I would recommend him to anyone buying a car.

Having owned MB cars or SUV's for years I have frequented MB of Pompano for years. My latest service advisor Brad Markoff was by far the best, and there have been many good ones. Actually thinking about my last visit, the entire team in service was great , starting as soon as you drive in.

100% recommend this dealership - Armando has been my service advisor for several years. Always delivers what he promises and in a very timely manner- straight forward, honest and personable - hard to find today.

Arthur was great and his manager were great! In 24 hours, they were able to find my brand new GLE 350 in the color combination that I wanted and had it delivered to me in the timeframe they promised.

MB of pompano was great to deal with. They were able to get me in same day to have a tire replaced and actually had me out the door 45 minutes earlier than promised! Frank was the service advisor and he was excellent! I highly recommend them!

Very good service at Mercedes Benz of Pompano beach. Thank you Mr Victor Neira and Mr Scott to be kind and understanding.

It is such a nice experience to buy a car from Mercedes-Benz of Pompano from David and have such special care. David has help me through the years and has been such a help in purchasing my Mercedes. I highly recommend him and I am very thankful for Mercedes Benz of Pompano!

Attentive service writers, excellent techs. Right the first time.

Recently moved to Florida brought my c63s in for a recall took care of it fast very professional and clean facility. My advisor Hayden was very professional and knowledgeable so I will definitely be back for my services on my vehicle.

The team did a great job and my car is running better than ever!

My husband and I wanted a used SUV , we check on MB site , made the call and David Rubano called us back with in 10 mins. A short time later arrived, the vehicle was waiting for us right in front , From the moment we walked through MB of Pompano the purchasing experience was an absolute pleasure , it was easy , quick , thanks to David . Again this was a used car purchase but David made us feel valued as customers. We are a Tesla family but now we are huge fans of MB of Pompano. Thanks again David.

Always a great experience with Armando the service advisor

I purchased the new EQS450+ in January 2022 and only driving for a week it started to give me some trouble. First, interior ambient lights, then major issues like battery and drive unit...Since then it has gone to the MB service 8+ times and still has some issues (coolant level, bolts, etc) I finally decided to part ways and took advantage of the lemon law so that MB could buy the car back. Aside from all technical issues, car drives and feels like a dream.

I love the size and space in this dealership. The staff are well trained and Anja in service is very attentive to your every request. She is great to work with. Thanks

Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.

Great experience Bradley knows what he is doing and job was done in a timely fashion

Armando in service is on top of things while your car is there. Very honest and gets the job done

My service advisor is EXCELLENT, Armando. I have been dealing with him for about 10 yrs. He knows Mercedes? product and if he doesn?t he gets the answer. He actually READS MY CAR RECORDS, had other advisors, didn?t have a clue about previous repairs or updates. Customer comfort this dealership NONE. TV BROKEN, NO ICE MACHINE, suggested when tv worked put on closed caption. Been to other dealerships , made it pleasantly easy to pass the time. Small snack bar or easy food SVC. If you have an issue, actual mgr never seen or never returns calls.

bradley markoff was my service advisor. he did an excellent job in handling both my vehicles

Was my first visit @ Mercedes Pompano and was awesome. The advisor Marcos is so diligent. He let me know everything about the car and how the process is. 5 starts for so far !!! Excellent experience 👏🏻 👌

I received excellent service and attention to details from Frank the service advisor , I was continuously updated on the status of my vehicle Pompano far exceeded any other Mercedes service that I have received, they were the only ones to diagnose the problem that I brought the car in for.

Consistently solid and reliable support experience with MB Pompano. We were in a bind last week and they jumped right on the issue, and helped fix our car. Good communications from their service team throughout. You pay for it but the service is certainly top-shelf.

I purchased my first Mercedes at the Pompano Beach location and I was super impressed. Everyone was super kind and patient, I felt very taken care of and supported throughout the buying process. The people in the parts department were super communicative and helpful during a wire repair process. I will definitely recommend to anyone interested in a Mercedes.

The whole team was awesome. David made the car I wanted happen and lead me through the process.

Excellent service and attention.

I purchased the car from them, I take it for maintenance and I also use them to repair my car from a recent accident. They provide good roadside assistance. I feel secure if anything goes wrong.

Went in to get car service told them blind spot sensor is not working advisor forgot to tell technician. Had to send the car back advisor states it was fixed. Told the advisor about the back window not going down. Advisor stated i would need to make a future appointment bc parts needs to be ordered. Left dealership only to see blind spot sensor light came back on and now my door will not lock. Went back to the dealership they claimed it was fix left dealership again only to notice said door is now not opening from outside and if it?s opened from inside only way to close the door is to put the child safety lock on. Went back to the dealership today. They are telling me that there is no power to the door and I have to operate it manually when it was working prior to going for service. They have incompetent technicians.

The best experience Keith is awesome ! Everyone is very knowledgeable and made the process so easy.

Very nice service ! IILija Gorgioski very nice service consultant i recomend to use him thanks Ana Braga

Great service and very attentive to detail. This is my second purchase and experience with auto nation and would highly recommend.

Kept the car for 2 weeks for servicing then gave it back dirty, inside and out. Which is not how it was left with them. I asked if it could be cleaned and was told no dispute them having a car was on site.

Knowing your in good hands and that they are good with keeping u updated with your car and others things that need to be fix. Great customer service and never rude

La mejor experiencia sin dudas y no era mi primera vez en Mercedes Benz….pero el equipo de Pompano hace que te sientas asesorado en todo momento y trabajan junto con el cliente para hacer que el proceso de compra sea más que agradable…perfección y profesionalismo sobre todo de mi Vendedor Malvin Serpas Silva acompañado de Giancarlo Amyach(Costumer Financial Service Manager) y la señorita encantadora Marjine Uddin(Econmerce Sales Manager) Solo puedo decir Gracias Chicos estoy Feliz de pertenecer a la Familia Mercedez Benz of Pompano✨

Amazing service and professionalism. Everyone there is very kind and I have to shine the light on 2 specific people who have been the best in my opinion. Reggie in sales, and Marcos in service. Reggie is hospitable, informative and his personality is what tops it all off. Marcos, the service advisor, provides the best service possible and he is the only service advisor who is punctual and calls me to give me updates on my vehicle. All of the techs have taken care of my car and I trust this dealership 100%. Highly recommended this location.

nothing to change you are always very cold in your contact, the information given on the vehicle is not fully taken into account, the bill is excessive for an oil and filter change and the steering adjustment has not been made

Very professional service.

Best Experience you'll have when servicing your Mercedes Benz!

Have been buying at Mercedes benz of pompano for over 20 years now

Excellent experience! Competent, professional, and pleasant salesman. Thank you

Service was good.

Purchased my 2021 model there and returned for my first service last week. Service Advisor Marcos Escudero was beyond great. Took the time to explain everything and advised with us in mind.

AutoNation is a big scam. Inflated service prices, i dont trust the authencity of the parts they put in, misleading coupons on their websites, rude pompous associates. I switched to the Ft Pierce location which is not part of AutoNation. Honest, decent and my oil change is more than half of what they charge at AutoNation.

Armando at the service department is AMAZING! He assisted me with an issue and was kind and attentive. I am coming from Porsche and must say the customer service I've experienced with Mercedes has been top tier.

Prompt service, good communication and quality work. Thank you Ilija and the service team.

I was toying around the idea if I should sell my 2014 CLA250. I walked into the Mercedes-Benz of Pompano showroom and asked who was the best salesperson in the showroom? I was told it was Bob Abrahams. Bob provided me the knowledge, experience and guidance about selecting a Certified Pre-Owned Mercedes. I settled on a 2019 C-300 AMG Package. I, myself when it comes to cars are extremely picky and detailed. Mercedes of Pompano was able to meet my demands and deliver a beautiful performance machine. When looking to buy or lease, ask for Bob Abrahams and for service, request Ilija.

Very nice experience. Isaac was my salesman and he was very knowledgeable about all the equipment of the car. Friendly service without the pressure that you may experience from other dealerships. Also they had the best/most selection of cars.

I bought a brand new GLE53 AMG at MB of Miami and had also leased one for 3 years prior. One would think that after leasing one of their cars and then spending $100K on a new car that the person that sold you the car would at least congratulate you or want to maintain good relations by replying to your texts. Or that the manager would make sure that the customers are happy and have the courtesy of texting back or calling a client, NOPE! The words "customer service" mean nothing at MB of Miami. And being in a customer service field like real estate, I know good service when I experience it and I felt like I had not received anything even close to mediocre service. On a strikingly different note, I had been communicating with Ruth Maurat from MB of Pompano about a car for my wife I found online, she was responsive, communicative, well mannered and very helpful. I'm sure I drove her nuts with so many requests and even when I thought I wasn't going to move forward with a purchase she was still professional and nice, the way a good service professional acts. After weeks of trying to decide what to buy my wife and having terrible experiences at dealerships in Miami I came back to Ruth and asked what she had available. I wasted no more time and went north to MB of Pompano and it was the best decision we could have made. Ruth was as nice and professional as could be and not surprisingly Bill Haworth the manager was just as nice and professional, a true example of leadership in a business that needs it badly (especially in S. Florida!) Even the "closer" Gian Carlo Amyach, the guy who sets up the financing and gets you to buy the services packages etc. (the place the buyer feels most uncomfortable!) was super nice and we didn't feel pressured to buy anything extra. They took care of us and we felt appreciated, they even got us a gift at the boutique which was a very nice touch! My wife is thrilled with her GLC300 and I even decided to get my GLE53 serviced there even though I have to drive 45mins to get there. You've delivered great customer service when a client goes out of his/her way to go to you no matter how far you are or how difficult it is to get to you. MB of Pompano, you've delivered that exceptional customer service and you have made a loyal client from Miami! (take note MB of Miami, you have a lot to learn!!)

Excellent service by Ajila as usual. Sincerely, Alvin C. Martin

Mercedes Benz needs to learn how to communicate with their customers better both sales and service. Their communication still sucks. Service department need training on customer service!

great team support used car in excellent conditions

Great experience, punctual and even provided a Lyft to and from my office.

I needed a new tire as the old one had a slit/gash in it. I called, scheduled an appointment after they confirmed that the tire was ordered and would arrive for installation on my service date. I arrived promptly on my service date, waited 2 hours only for the service advisor to come and tell me the tire was not there. I still am waiting for the tire after almost two weeks. I was not offered a loaner as I have been in the past. I don't expect this kind of service from Mercedes-Benz. We have bought many cars here.

I had a great experience working with Dontelle when I purchased my SUV. I highly recommend this place!

Don’t get your windows tinted here. They come out blurry and will take 6 hrs to do three windows. Purchased my car December 2021. I can back three times since then as there has been problems with the tints, and no chip is in my car. I was told when I bought my car that it had no chip and I would get it put in shortly in about a month or two. I even texted the sales guy Umut on multiple occasions. Before I bought the car, I would get a reply within minutes. Now that I bought it and have questions I don’t get a reply at all. Seems like all he cares about is the sale and not the customer. He also told me multiple false statements when buying the car and pressured me into doing a review for him so he can “keep his job”. Very unprofessional and still have no update about the car chip. I can’t use the Mercedes app or get the features I am paying for on a $50,000 car. Disappointing.

My service consultant, Marcus E. Was excellent. I was waiting for my car and he kept me updated on the repair process. Really appreciated his attention. Thanks

I asked for a manual for the car I purchase. It took 2 years to get it. I asked several times for it. The last time I asked for it I was told you waited 2 years to ask for it. I replied I asked several times for it. Finally I received some attention and the service manager made a few phone calls and after about 45min found out it was on shelf somewhere. He went to get it and gave it to me. This is completely unacceptable.

Great Salesperson Used Car Manager very helpful finance department was very helpful

The service was amazing! Fast and qualitatively. Highly recommend Mercedes-Benz of Pompano!

On 01/22/22, I dropped off my vehicle to be serviced by Mercedes Benz of Pompano. 30 minutes after my scheduled appointment time I was greeted by Armando Ramos with "Whats a BMW doing in a Mercedes dealership?". Not, "Hey, sorry we are short staffed" or "thanks for your patience, how can I help you?" Great start with the customer service! I should've ran but the only reason I drove 1.5 hours to have it serviced with them is because I had previously purchase my Vehicle Care package when purchasing the vehicle in 2019. It should be noted that I had absolutely no engine issues or indication lights illuminated in my vehicle prior to dropping my car off for service. My only concern was at times my car would have trouble starting and one time wouldn’t accelerate. They advised that my (2014) battery needed to be replaced and I paid $444.69 for them to do so. After my service/oil change, they advised that the cam shaft sensor was needing to be replaced (this sensor was not showing prior to drop off). We agreed but they never fixed this or charged us for it. The service advisor called us and stated that they wanted to courtesy tow my vehicle to BMW in Delray to reset codes that were popping up after the oil change. After possessing my vehicle for over a month, on 2/21/22 Armando Ramos advised me that they had to go into the engine. I decided that this was not necessary as there was no indication of any engine issues at drop off and would pickup my vehicle. At no point in time was I advised that my fully functioning vehicle was now inoperable. When I drove 1.5 hrs to pickup my vehicle on 2/26/22 there was now a knocking noise, the check engine light was on, the drive train malfunction indicator was on and I was not even able to drive it out of dealership. I expressed my concerns to the manager Matthew Pickton that stated “they thought they did something wrong but didn’t”. He proceeded to tell us that it was our fault that the car was not serviced often enough. We advised him that we never had any engine trouble until the car was serviced by them and left in their possession for over a month. He then used the analogy. "If you went to a friends house and turned on the light and the light went out when you turned on the switch, are you financially responsible?" I do not think this was an appropriate analogy as a light bulb and an engine are on two very different wave lengths here. Why would he say that they thought they did something wrong? Its because they knew that my vehicle was not in this condition at drop off. I left my vehicle there as it was undrivable and I wanted answers. He would not give us any information. I spoke with Ailed the Care Service director and she backed up her manger almost sounding like a copy paste. On 03/04/22, I had my vehicle towed by my insurance to an authorized BMW dealer local to my home, after being threatened with $75/day storage fee from the service director Ailed Riverol. The local BMW shop NOT AFFILIATED with Auto Nation did a diagnostic on the vehicle costing us an additional $200. It stated my oil filter was new but my engine only had .5 quarts of what “appeared to be old oil”. The engine failed due to “oil starvation”. How was my vehicle starved of oil when Mercedes Benz of Pompano supposedly did an oil change? My vehicle holds 5.3 quarts of oil and was found to only have a half of a quart with no leaks? In addition, at drop off to Mercedes Benz of Pompano, my vehicle was clocked in at 91,214 miles. At pickup, according to my paperwork the mileage was the same at 91,214 for mileage. However, they drove my car during the time of their possession. Also note, there was 91,216 on my odometer at pickup with photo proof. The manager, director and even Corporate will not return my calls nor my request for paperwork and photos from their ipad. I call daily and I'm told by corporate that they will return my calls within 48 hours with not one return call. I have reported this dealership and want their buyers to beware because this to could happen to you. Shame on you for not even looking into my concerns and ghosting me after mentioning a lawyer as you’ve backed me into a corner! Your service technician FAILED to add oil to my car and ruined my engine with an estimated cost of over $14k to replace! I understand mistakes happen but you never once even wanted to try to rectify or investigate this situation and blew me off from the start acting extremely defensive and now refusing to comply with any of my requests for records. Shame on you, your management and this corporation for not doing the right thing!

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

Excellent service and fast repair. Great follow up

Fantastic experience delivered from the entire team!

David Minnich has been my salesperson for many years. He always delivers. Anja Moore is the best service advisor. I’m always pleased with the reception I get there and recommend them often.

i bought a Certified pre-owned car from this dealership sight unseen and when it was delivered it was obvious that it did not deserve the CPO designation. Dead battery, window buttons falling off the arm rest and a bubble in the dashboard. Mercedes would not stand up for me. DO NOT trust this dealership!!

Car was in another dealer, there are some but and prices that need to be addressed, that will be tomorrow. I?ll do a 2nd review after service is done. So far do good.

Never went to the dealership. I bought my car off the internet. I had a loan in place from Suncoast Credit Union and Mercedes of Pompano hadn't heard of Suncoast. Couldn't use the loan I already had. After a few weeks of back and forth I used their company for financing. I needed delivery due to the miles per charge of my smart Fortwo EQ. They were able to arrange for flatbed truck at a time I was home. All in all it wasn't unpleasant experience, but I did almost give up and start over again. Thank You to Eric for all the help and to keep the car on hold for me for the whole troublesome purchase.

I’ve been coming to Mercedes of Pompano for a few years now and have never had a problem. Always five star service from Bradley

My purchase March 2 at 2022 was a great experience as the salesman Steve was so clever and professional and was helping me to get the best deal on my trades in vehicle and pick one of the best S body vehicle. I am very happy and all process till the end of the purchase was in great time included the finance part and I could not be more happy than that. AAA

Always a pleasure, the efforts made to do a prompt service is much appreciated!

Lack of knowledge on Mercedes cars Incompetence and carelessness.

Always good service, courteous staff. My one complaint was that, what I expected to be a two-hour job turned into a day and a half issue due to part being out of stock. Because of their policy, they would not offer me a loaner, although the delay was not my fault and not shared with me until after I had dropped off the car and left. It became a major inconvenience for me, and it was frustrating that no one was willing to consider the circumstances when I asked for a loaner. It would have been different if I had known about the delay before I dropped off my car. But, since I didn’t, I thought that my request would have been given consideration in spite of the policy.

I am so sorry to see how little they cary about their customers. I purchased MB in December 2021. I've been trying to get in contact the dealership about my title with no luck for over a month now. Phone calls, emails. Nothing works. When you get someone to answer the phone, they redirect you from desk to desk and then disconnect. This is not acceptable. Don't buy from this dealer. Save your time and money.

My service experience was exceptional. Armando was courteous and thoughtful during the drop process. During this time of social distancing every care was taken throughout the dealership to provide not only good service but doing it in a safe manner. I was glad that they went out of their way to provide a safe environment. Highly recommended

Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!

Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!

Now, who doesn't like a Mercedes? I was just there picking up parts.

Great place to buy a car, the service is outstanding, Dave Minnich, our sales man was the best, pleasure to deal with.

Purchased an older SLK 280 on Monday from Pompano MB. Our sales rep Ruth, did a great job getting the car ready and answered all my questions. A great car purchase agreement!

Car starter still not working properly. I do not know what to do any longer. I am recording everything step when I'm to turn on the key and start the engine. That's the only advice from my lawyer.

My experience has been incredible in the way it has been handled,all the workers are very professional and attentive,I would recommend this Dealer to y Family and Friends!!!

From the person that greeted me when I pulled in, to the pick up of my car. Everyone was very pleasant and helpful. No stress and no wasted time.

This is the 3rd Mercedez we buy with Fernando! He and Umut we awesome. Straight forward never pushy! I highly recommend these guys!

TERRIBLE!! You would think a Mercedes Benz would give great customer service but that is not the case at all when you get swindled out of money by them adding all of these add ons without know what the value is and then not being able to cancel them a couple of months into it. The notary did not provide legible copies of the documents and when I ask for digital scanned copies so I can understand how a 114k car came out to be 164k car they don't respond. I even emailed the store manager, Mike Lucia, after his employees were not responding and no response. 22k was the finance charge which makes 114k turn into 136k but where is the other 28k ?!?!

Service was very good, my service guy Marcos, was so polite, and so nice, it was just amazing.

It was the best experience for service EVER!!

I love this place. Everything was so easy. Everyone was so friendly. My service guy really went above and beyond. I think his name was Ethan or something like that.

Great service and full explanations of proposed service

MB of Pompano is exemplary. David Minnich, sales and Giancarlo in financing were a pleasure to work with.

Very nice service, very fast and friendly staff

I am very happy with my recent purchase. Conrad, my salesperson, was amazing. He was very patient while we worked on finding me the perfect car. Once we selected the vehicle, Conrad kept me informed of delivery status and regularly update me. I highly recommend Mercedes of Pompano and Conrad Lewis.

I scheduled online and requested a loaner vehicle. When I arrived I was told there were no vehicles available until Wednesday. That misrepresentation is my only complaint. The service on my vehicle met my needs and expectations. Also, my service advisor Bradley was very personable and professional.

I must say that the Service Department of Mercedes Benz of Pompano exemplify what it means to serve the customer. I received excellent customer service from my service advisor Bradley and the staff that assisted him. Bradley exceeded my expectations. He was considerate, courteous and professional. I live in Miramar, but I had my car serviced at the Pompano location because I needed a loaner while my car was being serviced so that uncoils go to work. Pompano was the only one that had a loaner available soon, and because of the service I will come back each time my car needs to be serviced. Thank you for a wonderful experience! Avian Wise

I must say that the Service Department of Mercedes Benz of Pompano exemplify what it means to serve the customer. I received excellent customer service from my service advisor Bradley and the staff that assisted him. Bradley exceeded my expectations. He was considerate, courteous and professional. I live in Miramar, but I had my car serviced at the Pompano location because I needed a loaner while my car was being serviced so that uncoils go to work. Pompano was the only one that had a loaner available soon, and because of the service I will come back each time my car needs to be serviced. Thank you for a wonderful experience!

The customer service by sales, finance and overall experience at the dealership was wonderful.

perfect place to get your service done

Always a positive experience with Autonation Mercedes. This company will always have quality loaner cars at no extra cost and exceptional communication.

You guys had the part and the time to repair my car on the spot. That’s a lot more than I can say for my dealerships up north in Connecticut. Marcos handled this well efficiently, and I didn’t even get aggravated.

Good customer service.

Andre assisted us in finding the perfect car. We were looking for a Honda Civic and he recommended a Toyota Carola for the safety features. The color, size, interior and features were perfect for our needs. The process at Mercedes-Benz of Pompano was smooth. Upon arrival, we did some paper work, went for a test drive and by the time we came back we met with the finance team to discuss the terms and conditions. These were explained in detail by the representative. Overall, everyone was pleasant and professional. My wife and I had a VIP experience and would highly recommend Mercedes-Benz of Pompano.

The Premier Mercedes dealership! Excellent service and customer service!

The service on my S class was exceptional as was the loaner car. I was in and out in 15 minutes. It wasn't cheap, and the new labor rate was over $200/hr, just FYI.

My experience was second to none, each time that I come to location it is a pleasurable one.

Great dealership with lots of inventory, we were looking for a glc amg coupe and found one here for a great price, Our salesman was great in helping us through this purchase

I had a great experience purchasing my SUV from MB of Pompano! I found the vehicle I purchased on TrueCar and “liked” it. Within an hour of doing so, my salesperson, Justin left me a VM. My husband and I made an afternoon of seeing this vehicle and another that was in the running. I never felt pressure to make an immediate decision and I never felt like I was getting a bad deal on my car. Justin and MB of Pompano made everything very easy for me!!!

Great dealership with lots of inventory, we were looking for a glc amg coupe and found one here for a great price, Our salesman was great in helping us through this purchase

This is a difficult time to be in the car business!!! I got a great deal to buy my car after my lease expired! Eric was very professional, made me a offer I couldn’t refuse!!!

Advisor is very helpful but your always dinged with higher than expected costs for service and repairs. Average service is close to $3k which while giving you confidence in your car's maintenance as a yearly expense is not too palatable.

Great experience great staff

Armando and your entire service team provided excellent service. All were very professional and helpful.

This service department staff is very good, however, with my last Mercedes I was always offered a loaner, but now I am told my service will be under 2hours, so I don't qualify for a loaner which really impacts my day and bewithout my car. The service took 3 minutes under 2 hours...but I think they rush through service they meet time limit of 2 hours. Also as I was waiting, it was disturbing to hear others be offered a loaner as I sat waiting...This is my third Mercedes from this dealership...but my next one will be with a dealership that treats me as a valued customer. Not happy

Follow up of customer not very good when you're advisor is away sick I had to call to see if my car was ready. But appreciated my AAA discount from the manager very much

Had a fantastic experience buying a used Maserati from the dealership. Great service!

Everything was talked about in advance. Service representative outstanding

Purchased my first Mercedes here and everyone we worked with was extremely kind and accommodating. Special thanks to Bob Abraham for being a very compassionate and patient sales person. I love my car and I am very thankful we went to Mercedes-Benz of Pompano!!

They do good work. Not inexpensive but even with the car out of warranty I continue to go to them since the job gets done correctly the first time.

Great service, Fast and efficient. Friendly staff.

All went well Ms Ruth M. the sales lady was very professional

Very polite and professional. My car came back cleaned and the problem was resolved on the warranty and there were no surprises

Steven Rahal and Ashley (Finance Manager) was amazing she was looking for the car for a year. They order it and had it in record timing. Positive attitude, friendly staff and great facility. Will purchase my EQS from next year.

Excellent customer service. Drop off, pick up & loaner very smooth. Service advisor, Ilija, was great, very attentive & communicated with us to let us know what the schedule was for the car to be finished. Had a great experience.

Anja is a great service writer. She actually listens to the customer and reacts accordingly. Highly recommend asking for her when getting car serviced. Off course the mechanic did a fast and great job and the vehicle came back very clean.

Buyer beware. I bought an E550 from them on 10/15/21 and I still don't have a tag. I contacted the state tag office and they don't have a record of the VIN or the tax being paid. I cannot get anyone from the dealership to return my calls to provide a status. I'm shocked about the service from a Mercedes-Benz dealership. When I read their reviews online, it seems this is typical behavior. For the people giving them good reviews, I guess you didn't have to go back or need them for anything after the sale.

I normally don’t post or review. But this is one that I thought the world needs to know. We all know the age -old reference to “used car salesman”. The MB of Pompano take that to a new level. While many car dealers are interested ONLY in selling whatever they can to you (Which is typical), MB of pompano take it to a whole different level. They have been giving me the run around on money they owe me as refund for my car for the last 2.5 months. The amount in question is not the concern. It’s the basic value and morals that this institution and a few of their staff (don’t know about the rest) lack that is of concern. I was hoping I did not have to - but I did call my lawyer. Given the airtight nature of the issue, I am sure it will be sorted out in a week. But it begs the question - Do you want to be associated with an organization/group/culture that lacks basic ethics and morals? Even if you land up buying a car from there, do you think they care to support you going forward? Do you really want to take a chance when basic human values of respect, integrity and honesty are missing? Remember, Mercedes Benz has a reputation that has even built on strong foundations over decades. There are a multitude of dealerships within driving distance. When you have that many options, do you want to take a chance with the Pompano dealership that lacks the basics?

Trash very unprofessional. The customer care manager was very rude tried to charge me 400 for smoking fee when one one never smoked anything in the vehicle, once I mentioned that what he smelled was cannabis in its normal form he went ahead to ban me from all Mercedes loner cars because he knew he couldn’t charge smoking fee. That’s very problematic unprofessional, and shows lacking leadership skills because you’re showing your team members exactly how to treat customers.

Isaac Bertho, was great from the start. I went in after visiting 8 different dealerships, once I got there I was greeted right away. Isaac made it easy and fast to sell my vehicle and lease another (a new one). I am extremely satisfied with my experience at Mercedes Benz of Pompano Beach.

Worst dealer ever. Totally bad experience from the beginning. Forgot my service appointment. Didn't find my warranty. Didn't have parts. No loaners. Four different people miscommincating with each other. 1 day job turned into 5. What happened to mercedes benz integrity and and services.

David was of great assistance, he answered my questions, even the day after I purchased the truck to ask for some keys. Ashley was fantastic too, her people skills, conversations, knowledge, etc. Great job!!!

Excellent customer service!!!

Clean lovely and fairly friendly service staff

Last month, I looked at four brands, Porsche, BMW, Jaguar, and Mercedes. Mercedes was the best option for us. I spoke and visited several dealerships between Coral Gables and Palm Beach. Working with this dealership in Pompano was very easy. My salesperson Elio Rodriguez was excellent. Very friendly, knowledgeable, presented the best financial options and made the delivery process painless. The other employee I must mention is Margine. She is responsible for Customer Support and Relationships; you can “feel” how much she cares. This dealership really cares. Would I buy another car from AutoNation? Yes! Would I work with Elio? Absolutely! Service is no different. My service advisor Hayden Smith made all the time to help me understand the car I drive.

Anja Moore was the best service rep ive ever had...on top of her game...knowledgeable..experienced..and always available....

My experience at this dealership was amazing. Elio Rodriguez was so professional and helpful and made buying my new baby an absolute pleasure. Ashley Galan in the finance department was also wonderful too. Thank you team 🚙

No I feel they overcharge me and then do what I asked them to do they did something else instead of following the protocol that I told him to follow

My car still with the same problems. Intermittent issues when we try to turn on the engine. Sometimes it turn ON immediately and sometimes it takes hours to turn it on. Back door sometimes closes automatically and sometimes we have to do it manually. One specific day I had to put too much pressure with my hands and the body of the car was damaged. I will never buy this brand again. Visiting FL Mercedes I felt like it was my fault, some of the attendants need some training, specially learning how to be polite.

Elio and the whole team were extremely attentive. We had a very pleasant experience and would highly recommend this dealership.

My experience was great. Reginald was our sales person and we were satisfied with his customer service. I would definitely recommend your company to others.

My sales representative, Umut, was professional and took time at every step of the sales process to explain things in a careful and professional matter. Everyone at the dealership was friendly and went out of the way to make me feel comfortable.

My husband and I are extremely impressed with your facility, service & staff. I needed to replace a tire after getting a flat, traveling from upstate NY. The appointment was made within a day. Service rep on the phone was outstanding, Marcos was excellent and we drove away with a new tire the cleanest car on the road. If it had to happen, I am glad we were close to Mercedes-Benz of Pompano. Thank you.

Marcos and the valet attendant were extremely professional, attentive and efficient. They made sure I was satisfied with the service, my loaner and the time needed to complete my car service. Thank you for the great work.

David was my salesmen he was very helpful with the sale and I will continue to use him in the future for all my Mercedes bussiness

Elio was wonderful and made the purchase super easy. I highly recommend him!! And I love my SUV :)

Walk through loved it!😉

All good I recomende it MB of pâmpano!

It was a great experience to deal with Mercedez dealership in Pompano and Justin was a great representant!

Ms. Maurat was very professonial and made the process easy. She also remain professional during a miscommunication episode with Ashley Galan who wanted copies of documents made but did not communicate this request. Ms Maurat very apologetic for Ms. Galan's behavior and complete the task.

Much better than Princeton NJ, or Doylestown, PA locations.

Terrible customer service

i use the service of mb pompano beach for a maintenance for my car because of a stupid mistake of mb fort lauderdale and i don't regret i deal with Marcos from the after sale and he was very convience and helpful. Will come back for the next maintenance with pleasure

Highly recommend this dealership !!!! We are very pleased with this dealership, if in another dealership in Miami they did not really want to help, then here they decided everything quickly and did not have to spend half a day on problems with the car. After that any questions even the oil change, we come here to change, especially thanks to the service consultant Marcos

I was in and out of the dealership with a new e class. Umut who was my sales person made it very quick and easy and thanks to Ryan in finance. I’ll be buying Mercedes from now on

Brought my car in for service and was given a loner MB while my car was serviced. No waste of time nice and quick. Car was ready when they said and cleaned like new when I picked it up.

It is always a pleasure to visit Mercedes-Benz of Pompano Beach. All people, from the receptionist to the service department, are friendly, courteous, and efficient. The environment is friendly and the shop is very clean. A real touch of class. I always feel welcome at this dealership. Thanks, Mercedes-Benz!

Excellent customer service ⭐️

Great staff and great service! Thank you Armando!

Excellent service experience at this dealership. Everyone was so nice and helpful. Making the appointment was so easy and I didn’t have to wait for anything. They solved my problem and returned my car quickly and clean. I will definitely return to this dealership for all of my service needs. Thank you Andrew and all the staff who helped me.

The location does a great job from setting appointment to doing the work. I highly recommend to visit the dealership we purchased 2 luxury cars there and couldn’t be happier

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help me……👏🏽💕

Worst customer service in the world!!!! After 31 years of doing business when it was originally AutoHaus is is now garbage!!! Even the General Manager does not return a call …. Go anywhere else but here, now I drive to Delray from Fort Lauderdale because it is the worst, AutoNation should be embarrassed of the General Manager and his employees!! 19 Mercedes since 1990 and noe they are awful….

This dealership is not close but I drive the extra distance because they are the best.

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help you.

Anja, my service writer was excellent. Very professional and very helpful. Highly recommend her.

Everything about Pompano Mercedes is excellent!

I am an Auto Broker and I do all my Mercedes Deals at This location.

We have leased several cars with sales executive, David Minnich. Not only is he very attentive to what you're looking for in a vehicle and experienced in delivering your perfect car within your timeframe, but he is also a very caring and professional person. HIs follow-up skills and genuine interest in making the customer happy during the sales process and throughout the lease term is exceptional. ⭐⭐⭐⭐⭐

I worked with David Minnich. He made the purchase of my 2020 E350 just smooth!!! We did everything via email and phone calls. I only spent 2 hours in the dealership. David is truly a great customer service personality!!! Thanks MR Minnich!!!!

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

La atención del sr Bryan EXCELENTE El servicio impecable Lo recomendamos ampliamente

Professional customer service and efficient services.

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!

There is no better service agent than Tanya Moore. I know I can rely on her to always care for my car. I love her!!

Great service. Went above and beyond to help. Fast and efficient.

Great customer service from the staff. I am satisfied with the repairs.

Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.

Best experience buying a new car. I recommend this dealership to all my friends.

Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house

It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.

I decided to purchase a vehicle from autonation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There’s a lot I should’ve known about the car. There was a tear approx 2” on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Also there’s a piece missing on the dash for the AC. Besides all of that, I like that car.

I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear approx 2? on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Besides that, I like that car.

After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I wanted is a very limited handbuilt amg gtr so slim pickings finding the right one. After seeing my dream car online I contacted the dealer and was amazed at how professional they were in answering every single one of my countless questions, sending pictures and videos, just totally took care of any concerns I had. I had to finance the car and after working with my local credit union trying get the transaction done the dealership requested they see if they can match the terms and literally less than an hour the transaction wad done, I couldn?t believe it. All maintenance and more was done including fresh tires and 4 wheel alignment all at zero cost. If you are shopping for a new or used car I highly recommend giving MB of Pompano a call! The internet buying experience was so easy and effortless and hassle free. Thank You Xavier and Robert for all the help.

I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will come back a 120,000 - fine. Then, after the service, they said they would not reset my service notification until I changed my spark plugs. ???? Not happy

Salesman was great! ( and I don?t like salesman!!)

I’m very happy with Pompano Mercedes Benz. My service advisor Anja Moore is the best, she’s always helpful, attentive, and professional! I highly recommend Mercedes Benz of Pompano as you will be treated well and taken care of as a VIP.

Every time I go to Mercedes of Pompano my representative Bradley Markoff never disappoints! He always gets the job done with as little inconvenience to me as possible. I would highly recommend this place of service to everyone! Always handled professionally and with class!

Very disappointed in their service and how I was treated after my purchase. Never again will i use or recommend this dealer.

Best customer service Bradley Markoff one of a kind 5 stars always taking care of customer keeping in touch with and making sure I’m happy with the service

Excellent salesman was the bestEverything was as promised and on time.

Polite. Courteous. Easy to obtain the car I wanted

they speak my language (spanish)and very helpful with the financing.

Haden was great to work with. He is very professional.

My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

Very efficiently managed. Prompt courteous treatment.

Prompt service. Armando was awesome.

Amazing experience!!! Steven, our sales person was very attentive, and helped us find a car with ALL the features we were looking for. Despite a national shortage... Mike, one of the Manager’s provided top-notch customer service. If you like the VIP experience, this is the place to go. I LOVE my new car!!! thank you Mercedes-Benz of Pompano.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

The total experience is great to me!

their service, staff very professional especially Brian from service department

I had the occasion to visit Mercedes Benz of Pompano and I was pleased with service from greeters to the outstanding professionalism of Anja More. As usual, my visit to M/B of Pompano was very pleasant due the cleanliness and comfortable customer area. The only thing that would improve the experience would be a putting green area. Keep up the good work!!

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Awesome experience would definitely recommend

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Service is consistently great! My service advisor Andrew communicates efficiently and effectively and I always know where we are in the process.

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

Had recall service done - easy to get convenient appointment, service was quick yet they arranged for a Lyft driver to take us to breakfast. Clean and safe facilities. Professional personnel.

The sales staff were knowledgeable, friendly, very helpful and fair with my trade in. I would highly recommend Mercedes-Benz of Pompano. By far one of the best car buying experiences I’ve ever had.

Good job! Professional and friendly.

We had an overall very pleasant experience at this dealership. Regi Faucher was our salesman....it was truly a pleasure working with him. He was professional, knowledgeable, and above all patient. He took the time to answer all our questions about the car we were interested in; additionally throughout the buying process, he made us feel at ease and reassured us about the vehicle warranty and specifications. . We would recommend him to anyone we know interested in purchasing a new or used Mercedes or any other vehicle.... Thank-you again ... Bob and Gina

RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .

Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !

Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.

My service writer was excellent he was very knowledgeable and it was a good experience thank you.

Our car is low so when we parked we hit the parking stop bumper. It pulled our front bumper loose. We went straight to Mercedes of pompano and we saw Andrew Almanzar. He was wonderful. Very professional and friendly. We left our car and it was fixed in just a few hours. We were very pleased.

Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service

I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldn’t recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida locations.

they were on point and get the job done right away shout my service advisor Anja Moore thank you see you soon

This was my first time buying a Mercedes Benz and I was exceptionally disappointed with the experience. I expected first class treatment but had a better experience buying my Hyundai Genesis! This dealership only cares about making money. I originally was looking to purchase a used Mercedes and had committed to buying one until I found out it did not have keyless entry or keyless start. Also did not have the lane assist. Car features were misrepresented. Then I decided on a new car. Their “one price no haggle” policy works totally against you as the customer. This is the Auto Nation” brainchild. So I called an I dependent dealership, got the price I wanted and was ready to buy. Guess what—they matched the price. Then I was told to get my own financing so I did and spent hours getting my bank to process a check in record time. When I go to pick up the car there’s an additional $400 on the invoice for tinting! Told I had to pay it as all their cars are tinted! Sorry— that’s not the price I agreed to. Charge ultimately removed. Paperwork had to be redone. Then you get to spend 3 hours with their Finance people who miraculously get you a better rate on your auto loan. Paperwork gets redone again. Then they detail the many warranties available which increase the cost by $10K. Hyundai has a 100k mile warranty included in the price! When I finally sign all the papers I get to drive my car home. But my brand new car was not properly detailed so told to bring it back on Monday!!! Also driver’s side door had a ding in it. They agreed to fix it after first offering some touch up paint. No thank you. When I bring the car in I’m told it will be in the shop for 2 days but I can’t get a loaner car! WHAT!!!! I threatened to cancel my purchase. They finally agreed to get me a rental car . Had to get a ride to dealership only to be driven to rental car place. Why not pick me up at home? Hyundai dealership drove me to to and from work! Get car back-all perfect. Have car 2 days and battery dies. Totally dead!!! Only 300 miles on my car! Had to call their service. Took over an hour. Battery charged but told to bring in so they can do diagnostic test. Car in shop for 3 hours. They arranged Lyft to bring me home and get me back. Battery had to be replaced. I own this car 3 weeks. Hope this is the last issue I have with it.

charge storage fees to perform open recalls. bad service.

Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan

I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the code. What makes it interesting , they quoted as? costumer dined the service? remarks. Not even written estimate , or type of the work .. I Checked with other dealerships , later on asked adviser for the part cost $ ..! There was nothing at my print out report . Then I had to go back the pompano for written quote . Turned up to be while other 2 dealers charging $147 for the same part I had a quoted for $233. You figure that out ..!!! Besides the service adviser , treatment of their costumer and mentality based on nothing but draining your wallet and suck it in dealership style. Checked exactly Service with other 2 registered dealership in the area , and guess what Others don?t even charge the diagnostic if you get your car fixed at their location versus I was clearly told by the service manager , regardless the service , they will still charge the diagnostic fee. Which is. $246 By the way , if you happened to go there , please ask at your final bill, when they you use only batter power , What is the $25 extra charge as shop expenses .?????... totally crooks and lousy place .. check with other MB dealer around since you won?t get your car back from any type service in 2-3 days from this people .. good luck ..

Eric is one of the coolest guys that I have met on my car buying journey . Not pushy just extremely helpful...and he's from Boston

Anja took care of all service problems, she was efficient polite and thorough. Car was finished on time and clean.

Wanted to share how amazing a service advisor Anja Moore is. I’ve been going to her for 20 years and she always provides exemplary service! Above and beyond any expectations. I highly recommend Anja and Copans rd Mercedes!

Anthony was terrific. Personable knowledgeable helpful willing to go the extra mile Diligent

It was a wonderful experience buying our new Mercedes. My salesperson Steve explained so clearly all the functions on the vehicles I was test driving. The actual sale was done quickly and very professionally. I totally recommend this dealership.

Brad did a great job communicating and getting to the root of the problem The car drives great now

The service team is outstanding!!

Had recall on passenger side airbag ... received notice via US mail and email. Called dealership in Pompano Beach where I purchased my car ... made appointment. Arrived right on time. Car was checked in and 40 minutes later, I was informed that my particular bag ... was on back order ... would be perhaps 2 weeks or so before it would be received as it was coming from Germany. Seems like they should have known that when my appointment was made?

Very happy with their customer service . Every time I need my car serviced I get excellent service . My service representative Anja Moore always goes above and beyond. Thank you !

Miss Ailed Riverol attitude and professionalism is to be commended. She was attentive and helpful in solving my wife?s situation with her car. Thank you again, Miss Riverol.!!

When I arrived at Mercedes Benz of Pompano..I was warmly greeted by Mr. Gurbuz.We sat, spoke,and became very friendly, His personality reflectred a certain confidence, which made me feel comfortable, and was in good hands. I came in specifically for the Volvo XC 40 T5 Inscription, and was not going to leave without it.Much to my delight, Mr. Gurbuz made the transition from viewer to buyer with confidence, and ease. Yes I would recommend, and do it again at M.Benz of Pompano..

Xavier Cordero is the best in car sales. He is responsive and makes the process smooth and drama free. He helped me track down the 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

We are New York residents and bought one car after seeing it online. We were so happy that we flew to pompano 2 weeks later and bought a second car! both cars were car transported to our home in excellent condition . Abe was our salesman who handled both transactions from start to finish with professionalism, Diligence . He made everything stress free . We are very Happy customers . Go see Abe if you’re in a market for a Benz! Mr & Mrs. Cassisi

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Bradley is very professional and helpful each time I need service.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Great service. Highly recommend this dealer for service options.

Great service dept! Mandy is the best

My experience was wonderful. My service agent was wonderful.

The customer rep that assisted me, Ronnie was very helpful and polite. I brought my car in for a recall on the passenger air bag and he was able to get another issue I was having with the ac fixed at no charge plus I got my car vacuumed and clean for free. Highly recommend for great customer service experience and overall care for my vehicle.

Costumer service was excellent

Mike is amazing. Everyone there is so helpful and Easy to work with

I've bought and sold at least 20+ cars in my lifetime. Working with Fernando and Ashley was great. Friendly, sincere, interested in satisfying the customer, not at all pushy. Started at 10am and by 3pm I was driving home with a CPO MercBenz that had everything I wanted, along with a great price and no-hassle trade-in. My only comment is that the information (car features and options) provided on their website and the MBUSA website did not match. But they did not state more than the car actually had, so not misleading.

All done in an efficient fashion. Loaner supplied without hesitation. Armando, the service advisor, was helpful and knowledgeable.

Fast and convenient with contact less service and the friendliest staff ever

Harold was wonderful. He listened to exactly what I was looking for in a car and worked very hard to find the perfect car for me. I had a great experience l!

This was the absolute worst buying experience and vehicle I have ever purchased . They repaired the vehicle just enough to get it off their lot. Within a few months it started to have major problems. I would NEVER buy another Mercedes and never do business with AutoNation again.

The process of purchase was easy and fast. It didn?t take long. However customer services in this dealership lacks professionalism. As of today I haven?t received my extra key promised during the purchase and they don?t follow up on you. They try to make you buy extra warranty and when you say that you are interested they get upset.

Awesome service department and Anja Moore is the absolute best. So professional and outstanding!!

Pompano Mercedes appears well organized. Bringing car in for work is well run and time efficient in and out with paperwork done and loaner car ready to go. Same upon pick up speedy process with paperwork and my car ready after a wash.

Horrible customer service. I brought my car into repair a recalled sunroof. They started by saying only glass was being replaced and they didn't want to own it. They took it back to service manager who brought it back and said it didn't work, go get it fixed and bring it back to have glass replaced. I explained I was selling the car and as a courtesy to the buyer I was getting the recall taken care of. The service manager said I'll have to fix alot more before I sell it. Unbeknownst to them I just changed it all the fuses and took a picture for my reference. I get home and look, they took out the fuse so it wouldn't work. Thanks for wasting my time and I'll for sure be contacting MBUSA to let them know of the practices at this authorized dealer.

My sales Rep was awesome. I had a small hiccup with a previous lender and they held the car for me for an extra 2 weeks even with other potential buyers. Highly recommend Mercedes of Pompano

Purchased and maintained 2 mercedes SUV’s over the years ( getting ready for our 3rd). Highest quality of service - 🌟🌟🌟🌟🌟 @johnweiser @duanerinde

Excellent service, attention to detail and follow up! Highly recommended

My first Mercedes and Not what I was expecting. Outstanding customer service and easy to deal with. Will purchase from this dealership again in the future!

Everyone ls super nice, specially Rodney. He is always very kind and helpful. Thank you Rodney! Darla

My 2015 LEXSUS RX 350 spontaneously caught fire on December 7, 2020. My auto was identified as a total loss. I was interested in replacing my auto with a pre-certified 2018 LEXSUS RX 350, with very low mileage. Geico recommended I contact TrueCar. Through TrueCar, I located the auto of my choice at Mercedes-Benz of Pompano. I called Mercedes Benz of Pompano and spoke with Mr.Anthony Lawson,Salesman. The auto I wanted was there. Mr.Lawson answered my many questions, he was knowledgeable, polite and professional. Ashley Galan, Ryan and Xavier, The Manager were also professional and helpful. I purchased the auto of my choice from Mercedes-Benz of Pompano. My purchase experience with Mercedes-Benz of Pompano was excellent. .

I had an excellent buying experience at this dealership.

Once again, thank you for an exceptional service that for the second time in the roll making our Christmas better!

GREAT SERVICE DEPT TIMELY AND THOROUGH

Dealership was as neat as a pin and everyone was extremely nice

The service dept. is very weak. They are not customer focused...do not answer the phone, do not return phone calls, do not repair the vehicle correctly the first time, and always end up with other issues after bringing car in for repairs (dirtier than what I left it, flat tire, etc.) The saving grace for the dealership is the GM!! He is fantastic and makes things right. The issue is he is only one person and his team hasn't come around yet to being customer focused.

The visit with Mercedes went well and all repairs were done, very satisfied with visit.

Not a great experience for my service. Only acceptable. Nobody seemed to care about providing excellent customer service. Every employee had a no care attitude, not a single person asked how they could help or be of assistance when asked. As a business owner I would not accept this kind of performance from my team. Mercedes advertises “ the best or nothing” and should take a closer look at the level of service they are providing their customers being charged for a premium level of service.

Anya is always professional, kind and promptly returns all messsges. She?s the best advisor.

Best service Nice people clean place

Had to make 3 appts... they promised a loaner... but none was available for my first two appts.

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 - dollars they owe me. Get ready AutoNation!

I am very pleased with the service department. My service writer did a great job in his follow up. My problem is hopefully resolved.

Disappointing. First time service visit. Dumped into the waiting area, no explanation or tour of facility. Waited two hours for my car. Asked 3 times about fixing the seatbelt retractor and was told it was being done. It was not. Asked to have tires rotated. "Work not performed at this time" was on my invoice. No explanation as to why not. Compared to my previous Cadillac service experience MB came up far short.

Great experience! My sales rep Gurbuz was simply amazing. He was very patient and diligent in finding what I really wanted .

Great experience. Didn't have to go back and forth on the price of the car. Everyone was friendly and did everything possible to make the experience awesome.

I never was pushed to purchase the car. They let me free to look around and showed me others options besides the dealer.

I had a wonderful experience the only problem that I would have is that they charge me $60 for shop fees I don’t know why

Very professional and fast service. The Delray Beach location is horrible.

Always excellent buying experience! Everything is done with the least amount of time taken, never have to wait any length of time, customer service is top notch, our salesman, David Minnich takes care of us in the best possible way!

My SUV was given the best service, please always ask for RAUL MENDEZ as the advisor, he is the best, he is honest and trustworthy which is contrary to most other people I have dealt with at Mercedes benz of North Miami Beach. I remember the last time I serviced my SUV before this recent service, the workers spill coffee, and blamed on me, and tell me to pay big money....so I have to take my car GLE 350 to Pompano Beach to service because didn’t want to deal with people at Mercedes benz of North Miami Beach anymore....

I called my Service Advisor, Brian Lastres, but he was unavailable at the time so I left a voicemail. Within ten minutes he returned my call to enquire what it was that he could assist me with. He was very pleasant and welcoming. As usual, he provided excellent customer service and gave additional information the next day, as he had promised.

Great service from Anja Moore. She and the organization are terrific.....

Service advisor Anja is the best, and primarily reason we bring our Mercedes there! Honest and thorough and a great personality too.

Mercedes of Pompano very professional and reliable Bryan L very easy to work with , would recommend to anyone

I had a very pleasant experience. I was also able to do a little shopping in there merchandise store and met a very wonderful staff member name Lisa. Thank you

5 star ⭐️ ⭐️⭐️⭐️⭐️ experience! Easiest auto purchase ever. The best sales help from Keith Donohue! He attended To every detail. I cannot thank Keith enough for making the experience smooth and fast from start to finish. I will highly recommend.

From the service provided from Shawn to Fernando, everything was excellent! In love with my new car ☺️☺️

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there.

Been doing business many years and never had such losy service . Told car would be ready first thing in morning. Got to dealer at 10:30. No cashier and when I did find someone told me car was ready but getting washed.. Car was notready. Only getting new tire on car that was brought in by AAA . Found car setting in garage 0ne hour later and not washed. Tire and rim had white all over it. Not at all happy with the service. Dennis Millican

great service, tired of hearing that can't have my car washed when its at the dealer due to the car wash is broken. I have been hearing that for 2 plus years.

Great service experience, which we all know is rare. Promises made...promises kept.

Great service and Brad Markoff, my service advisor is a terrific guy. Great communication and very accommodating. Best service from Mercedes ever!

both the advisor and his supervisor clearly did not care. both did not respond or followed up accordingly. took my car someplace else were it was fixed in two hours versus the almost two days at the dealer just to look at it.

I presed the wrong button I do not recommend Mercedes Benz of Pompano they never pick up the phone they tell you that they’re going to call you back when they do pick up the phone and they never do Mercedes-Benz of Pompano have to be the worst they wanted to charge me $850 for a loose wire in the air conditioner blower motor I told them that you’re ripping me off they said that they don’t make up the prices this is not a good dealership I called the finance department at least six times they never got back to me not because IOwed them money but because I wanted to see about a appearance package that I purchased and their Paintless dent policy means absolutely nothing total rip off they can call me if they like and I will tell them the same thing

Armando was pleasant, efficient, and provided excellent customer service all around. The service department is beautiful, clean, all of the staff is very courteous. Very welcoming environment.

terrible experience.....out of the service shop , with half empty tired, 2 miles a tire went complete flat in the middle of the road after spending 3100 dollars on repairs , they could have advice or service the tire or put some air. never again copans mercedez

Excellent Service Department!

The service advisor did not care. I felt underestimated. I had to phone her many times for news. She promised me a car replacement which I never got. The repair cost close to 7000$

Absolutely the most unprofessional Mercedes dealership in town . I have tried to call and emailed the general manager and no response. I will be looking into taken further actions if necessary. My car is a mess . We bought the car new and we are currently still the only owners. My car is a complete mess and no one wants to take responsibility of even hearing me out . Perhaps, maybe because I’m a single woman that was taken advantage of. I could keep going on but going to end this here for the moment.

Service team members are always on their game. Excellence everytime

The attention and punctuality both when arriving and when picking up my vehicle was excellent

There service is great, went twice in 2 months and was treated very nicely. My person was Armando, he is super great, helpful, kind and efficient. I recommend over other MB dealers. Keep up the good work!

Check back with me in 2 daysb

Purchased a 2018 Jeep Grand Cherokee. Simple broken Tire Pressure Sensor they promised to fix at time of purchase has turned into a huge time sink, with nothing but excuses, and it's still not fixed. Salesman has bent over backward to accommodate me, to the point of bringing the car to my home and taking an Uber to the dealership when I needed the car back. guys you just sold me a pretty expensive car along with a high margin extended warranty. come off a buck or two and fix the problem.

Very good experience. They test u like a friend, not jus a customer. Very accommodating . Bout days it all.

Sales representative David Byles is an excellent salesperson

Reggie in sales went above and beyond to locate a vehicle to my specifications. The trade in and purchase process was smooth and quick.

It was a great experience. The Customer services representative was very polite and all expectations of my car services was completed.

I have sold the car. When I bought the car 3 years ago, it was a certified preowned car. They had not cleaned the sunroof drains and within days, the car took in water through the drains ruining about $6,000 of electronics that reside in the cabin of this model. After telling me to put in an insurance claim, I convinced the dealer it was their fault for not servicing the drains as called for and the dealer and MB paid for all repairs. But at age 7 years (the car, not me) the main computer ded and stranded me in traffic. It cost $2,200.00 to repair. The main computer should never die or it should have a lifetime warranty. I sold the car and bought a new Tesla Model 3.

Great service, great employees!! Brian my service tech, went above and beyond!! very helpful,

Service advisor was great, but the people who answers the phones they need customer service training. I had a situation and called the service waited15 min I recalled and the wait was still long. Poor customer service . That needs to be fixed

Excellent service . Excellent personnel They always work with you on repairs .always looking after you.

Ability to reach the deal I was looking for and quick reaction to take care of some issues.

Always excellent customer service

On time. Friendly. Super clean and socially responsible during this time in America.

Dealership staff is excellent. Friendly, professional and helpful.

My experience was outstanding. My salesman was accommodating from beginning to finding what my needs were to driving my new car out the door ! Great communication! Answered all questions on a timely basis ! Truly outdid himself ! He made sure everything was taken care of for me ! I mean everything! Thank you David for all your help !

I have a wonderful car at a great price

Great service and performed in a timely manner. Friendly and knowledgeable staff.

fantasic professional fast service. Love our service advisor Anja Moore

Great service. Very pleased with the service in my car last week.

Good people but Tod banks stands out as the top always reliable

I received excellent customer service and highly recommend this dealership

Great service all round Great job I love it there staff are professional and knowledgeable Also the hot coffee station is first glass

There always so professional hands on they treat our car if it was one of there own

Excellent customer service!!!

If you want to get insulted stop by and see not just a salesperson, but Sales Manager Shawn Bressman. Went in to look at a 2017 MB S550 and brought a trade in. After some negotiating with a salesperson could not make the numbers work and got ready to leave, that’s when we got introduced to the Sales Manager Shawn who raved how cheap and basic my trade in was ( also 2017 MB S500) that I purchased recently from a different dealer and how he knows that car went thru a bunch of hands and lended with me. But the cherry on the cake was when he started going off on my appearance. His exact words where “you are wearing a $30,000 dollar watch and you are negotiating only $2000 dollars with me how cheap you must be”. Numerous times that was and in front of salesperson Steve ( nice guy ) And my brother , who was with me at the time. Never had such an experience in my life and wouldn’t recommend anybody to have one. That’s the reason for my 1 Star, however dealership itself looks very nice

I was traveling and attempted to pay the repair bill online after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I attempted to pay the repair bill online as I was traveling after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site they provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I will say this, I usually never review much. Compelled in this case. Also, if you are from the dealership and reading this please don't bother calling me, you are too late. Making the service appt. was fine, I got a nice loaner as well no complaints there. During my initial in person chat with my service advisor I went over some things that needed to be checked or completed. He seemed nice enough. My service advisor addressed zero of those things and never contacted me (previous service advisors were in contact on other visits I have had). I had to find out when my own car was done. Is this because my car is a 2016 and not brand new? Hmm. Then I know full well the car has an issue with the exhaust and the service department supposedly checked my car but nothing was mentioned. What they did find wrong was I need some new tires and a break job. Brakes they wanted over 1.4k and the tires have a huge markup as well. While I understand the need to make a profit, what the dealer offers in terms of cost is insanity in my opinion. I paid 1.1k for the 4 year service as well on my car and I feel like what was done is my car was plugged into some piece of equipment, it outputs back a report, they top off some fluids and out the door... no actual work is done or very minimal for 1.1k so to me that equals a complete rip off.

I made an appointment online and went the next morning. I was greeted right away and brought personally to the waiting room until my specialist was able to confirm the problems I was having with my car not starting. Mike Smith took my info and even got me a loaner car which was totally unexpected. They found additional things wrong with the car but Mike went to bat for me with the extended warranty co. I am VERY happy with how everything was handled! I hope not to need them anytime soon BUT if I do I will not hesitate going back there. Thank you Mike Smith :)

they do an excellent job, I highly recommend it. fast and well done.

1. 8am ... The first valet accused me of damaging the loaner vehicle and wanted me to file a claim 30 seconds after I arrived. 2. After I refused, the manager Mark said they would not release my car until I filed a claim with my insurance company. 3. Thirty minutese later the manager then said he would pay my deductible if I called my insurance company and filed a claim. 4. I refused that offer as well because that would have been a lie and I am not a dishonest person. 5. Another hour later I finally got my car after being accused of damaging the loaner car and then asked to lie to my insurance company and file a false claim. 6. 9:45 am ...When I finally got my car, I had to ask the valet girl to sanitize it and she asked me if I paid for it when sanitizing is clearly marked on the $2500 itemized bill. 6. Overall, the entire experience from the valet to the manager was so upsetting after driving two Mercedes-Benz for the past 12 years. I was attacked, called a liar, and asked to lie. 7. The day before this horrible treatment I had even come in to look at a third Mercedes-Benz because it is time for me buy another car and this was my favorite car. 8. I am moving on from Mercedes-Benz and Auto Nation. I am not willing to spend my hard earned money on a company that falsely accuses customers, refuses to release their cars after the service is completed, and then asks me to lie to me insurance company by making a false claim. 9. Have a great day and you will never see me, my money, or my loyalty again!!

Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year “up north” and AutoNation provided a much better experience than the MB dealer I have dealt with “up North”!

I recently brought my E class in for a scheduled maintenance. Staff is very friendly and professional. Bryan went out of his way to make sure my vehicle was running like new. Pompano location has been great from purchase through service.

Great service courteous employees pleasure to do Business with

This was a wonderful car shopping experience. Easy and stress free. Once we decided on the options we wanted Mercedes-Benz of Pompano was able to find the car and deliver it for a very competitive price. Keith delivered the vehicle to our home and explained everything clearly. Paperwork for lease deal was a breeze. Couldn’t be happier!

Bradley is my service rep and never disappoints. Fast, quick and efficient.

Bradley is one of the best service reps ever. Keeps me up to date on everything and values my time.

No idea of customer service, when I manager tells you glue a part back on the car you?ve just purchased a week ago is unacceptable!!!! When you try to contact the GM that?s mission impossible...

Brad kept me constantly informed about the progress and repairs on my vehicle. Had to drop it off after hours but the whole process was a breeze. Thank you, Brad for the excellent service!

Not this time but before I make a call for service they never transfer the call to the service representative. Also, I ask to talk to a supervisor but they told me he'll call me back...never happened. Bought my car three years ago and I've been calling to find out what to do but no one can help me. Service in this place needs to do many adjustments.

The service was great, but it is absolutely absurd to pay $1,700 for a sensor and some other tiny part. As much as I love mercedez and as great the service they offer, it is simply unfair that anyone should have to pay such rates, unless they come with gold or diamonds... which they don?t.

Great service, quick and painless despite showing up with no appointment (flat tire) on the day before a holiday.

First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just signed and drove off.

Great fast and efficient service - I received excellent customer service from Bryan Lastres .He kept informed all throughout the process.

My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment

My service experience was excellent. The car was immaculate when it was returned. It runs beautifully. I waited in the lounge. During this time of Covid, every precaution was taken. Thank you.

I’ve been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I didn’t have to make several stops. Reggie helped me through the process and I am very thankful for the car they helped me find.

Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.

I received excellent and thorough service from Ronnie

When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgable, comfortable and diligent. Thank you Billy (Manager) and David (sales).

Very good service and professional by my advisor Bryan Lastres. I was extremely satisfied.

I've have purchased and had service at this location and can honestly say always a great and stress free experience. Highly recommended .

What an experience!! Mercedes-Benz of Pompano went above and beyond. Thank you for your great advice, service and attention. Fernando Londono is the best guy there hands down.

Had a great experience buying a car from Giancarlo. He was extremely helpful and honest in our transaction. Normally I hate buying a car but this was a great experience and I will be back the next time I need a new car.

I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing the car and buying it. Wothin 3 hours I drove home in my new car. .

Great service experience!

Easy and efficient Very clean and safe. Service was fine on time.

I will return to this dealer for future services. My experience was very pleasant.

Brian, my service contact was very professional, knowledgeable and helpful. Thank you Brian

Aja is a great with assisting her customers with anything they need. It is a pleasure having her as my service rep.

My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.

Efficient, friendly. Comfortable, safe waiting area.

Excellent experience Courteous, to the point and expedient.

Service rep Armando is the best. We have bought many cars from this Mercedes dealership and always have them serviced there. As well the general manager, sales rep Dave Minick and service rep Armando are great to work with.

Brad was efficient and friendly. I had another service rep assigned. I had been waiting for over 10 days And made 3 phone calls to have an additional key fab made and never heard back. A friend had recommended Brad who got the key ordered that day and I received it within a few days.

the Auto service that is provided at the dealership

The sale person (David Byles) was very pleasant, helpful, and professional. It was pleasure dealing with him.

Always great friendly service with Raul.

My experience with Mercedes of pompano was a great one ! My agent Eric Skeen showed us many options and made my purchase go so smoothly! I totally recommend pompano Mercedes and Eric!

Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial manager is very nice and was able to give extra perks and I am very happy with my new car.

Every single person is helpful, very happy with their service in general. In the sales department Keith D. is the best! ;)