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-- Misty H.

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-- Tom D.

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Recent Reviews from Mercedes-Benz of Pompano

Left car on Monday 10a.m. No call back on status and Brad left for the day at 4. I called at 11:48 Tuesday, no return call. Called again, no return call. Third try, Brad says the tire shop has car, waiting for update, and he would call me in 15 minutes. At 1:48, here is his text: "Hi this is Brad I'm back with my tire team trying to get them some help they are short handed and very behind which is why we have no report on the tires on the balance machine as of yet. I'm getting my director involved to get some help" I made it very clear that I was leaving the area the next morning. I had not heard back from Brad, so finally around 3, I go to pick up my car. The service guy who met me as I drove in with the loaner was told I was there to pick up my car. Brad was sitting directly on the other side of the glass, in his office. The service guy went to Brad, and Brad told him he had texted me the car would not be ready to pick up that day. I did NOT recieve any communication from Brad since the one text. Brad did not offer to come into the service bay area to talk to me or offer any explanation about why there was no communication with me. On top of that, I was left standing in the service bay. I waited 10 minutes, after asking if I could at least go sit in the waiting area for my car. The female service person finally came and gave me my key, and I asked to talk to Brad....he could have come out to the waiting area, but after conferring with him, summoned me to his office area. His desk was covered with work orders and he barely looked up ....His only explanation was that they were short help in the tire dept. so no one was able to check my tires or balance. No excuse for piss poor communication, lack of customer service and ignoring the specific, it has to be out today, you had two days to check wheel noise and tires and balance. What a poor, poor example of a service department. Go to any other Mercedes Dealer, because this one forgot how to provide any semblance of customer care.

Denece Caton Jan 22, 2020

Worse Mercedes dealer ever! This is my fourth Mercedes and my first time buying at this dealer and this is my first service. The buying process was horrific. Lots of bait and switch on financing. They finally made things right months later and then I go to buy a home and can’t because my credit score went down because they did not pay off my old vehicle which only had one payment left! This should have told me everything I need to know about how this dealership does business, but I decided give them a chance in service - big mistake! I brought my car in Christmas week and told them I absolutely need it before New Years. I was told it would absolutely be done. I got a call on 12/30 that they would need to order a part for a sensor that had gone bad and that they would have everything done the morning of 12/31. I told them if there were an issue, I’d need to drive the loaner vehicle out of town because I had holiday plans. I was threatened severe repercussions if I took it out of the tri-country area or more than 75 miles per day. 12/31 comes and my calls were dodged all day. I end up spending hundreds of dollars to get to my holiday celebration out of town. Not only this, but I would not get a return call for over two weeks. I called service managers, no follow up. Finally the loaner car died on my way to a non refundable private Salsa lesson for $150. I called and called, no help came. Finally I took an Uber to go see the general manager of the dealership and got an apology and my car back and not the money that I’m out of. On my way home, I found out that the dealer sent their people to my building and got the valet to give them the keys of the loaner and took it before I got home and took my valuable items in the trunk. After all of this, you would think they would offer to come bring it to me, they will not. My stuff is still sitting out at the dealer until I can find a day off that matches their service hours. Next time I should just get a Hyundai. This is definitely not Mercedes branded service.

Greta Stewart Jan 14, 2020

Everybody listen very carefully. This dealership has the most DISHONEST service department that I have ever seen. If you are thinking about having your vehicle serviced at this place please remember what I have told you. I had repairs done at this shop a year and a half ago. I brought my 2011 Mercedes S550 in for an alignment only The alignment was done but it wasn’t done correctly and I ended up bringing it back to have it corrected. The Third time I brought it back for this correction I was told that I needed almost $1500 worth of other work done because one of the pulleys froze while the technician had taken the vehicle out on a test drive so now I would need to have those replaced .So, I left the vehicle overnight and $1500 later my car was repaired and I was not very happy about it because I questioned whether or not the work had been done. The three pulleys did not look new to me One year and a half later the same pulley froze but under the Mercedes-Benz warranty I was still covered and could have the work re-done at no charge. I had my vehicle towed in and checked by the technician and was told that yes I was covered 100% The next day I received a call telling me that the warranty would not be honored unless I replaced something else but what Mercedes-Benz technician does not know is that the thing extra that he wanted me to replace I just had it replaced by my own personal mechanic three months earlier therefore I knew that what they were telling me was not true. They refused to honor the warranty work but they have performed less than two years ago unless I replaced the part. I am so upset because this is dishonesty at its worst. I knew that Mercedes was not going to let me get out of there without spending a whole bunch of money because the warranty work is no charge! I told them to only replace the same pulley that froze up again but they said they would not do that only if I replaced the water pump but again I tell you the water pump was just replaced three months ago . I will never have my car serviced there again and if you are smart you won’t either unless you’re covered under a new car warranty but again I would not even trust them with that . They get a rating of 0/10!!! I’m having my car picked up from this dealership and towed back to my mechanic. Dr Moses Johnson 8/31/2019

Moses Johnson Aug 30, 2019

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

vanamarie1 Aug 30, 2017

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

Michael Pf Mar 2, 2017

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Real Reviews of Mercedes-Benz of Pompano

12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from Mercedes-Benz of Pompano

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