Recent Reviews from Mercedes-Benz of Pompano

love the car.

Outstanding service! Friendly and helpful staff. Great overall experience!

Extremely rude and unprofessional. Service appointment scheduled around 5 p.m. the night before a 10:30 a.m. appointment--with a loaner vehicle offered. When we arrived, no loaner was available and the advisor could not even provide an estimate of how long the wait might be. A call could have been made to cancel, and avoid wasting our time, if Service was too busy and loaners were suddenly unavailable. No apologies topped off the worst Mercedes experience ever and I've owned Mercedes for over 15 years.

The team in sales was very good I was very impressed with how fast that got me in and out of the dealership Thumbs up!!!

It was a very smooth experience and Keith was amazing.

From my salesman to my service advisor I have had superior customer service! If anyone out there are considering to buy a new Mercedes Benz go to the Pompano Beach, Florida Dealership and ask for Mark Sawyer! He is so happy to give you a fair price on your next purchase! Having said that my Service Advisor Mehi is the best you could ask for! Mercedes of Pompano Beach 🏖 is hands down the best place to purchase and service your Mercedes Benz......

The best... even if we were a « walk in customer » at the service...

Since November 17th I have an unresolved issue with defective paint on my car. It has been acknowledged that the vehicle needs to be repainted. Nothing gets done. This has been unresolved since November 17th 2017

Best auto purchase experience of my life. I have a fantastic car that is practically new at an affordable price. Ask for Abe at The Pompano Beach Mercedes dealership.

The service experience with Mercedes Benz of Pompano is second to none. Great, clean facility and excellent customer service. Loaner car is furnished if the wait time is projected to be longer without hassle. I would definitely recommend to a friend...

If you're buying online from out-of-state as I did, I suggest you get a Temporary Tag when you sign the transaction docs. Otherwise, your car will sit in your garage as mine is because they will not issue a Temp Tag for out-of-state, and now I have to wait for the Title to be mailed from Florida DMV before I can get a license plate. Wacky, but true. I've been to the local courthouse here with copies of all docs we signed (also was notorized) to finalize the deal. Yet, I'm told at the courthouse, I cannot get a tag until I bring them the title. Nothing like finally getting the vehicle, but not being able to drive it.

Dropped the car off and Bradley had my loaner ready, the next day he had my car returned to me at work and picked up the loaner. That's great customer service Thanks Bradley.

I purchased a used car from Mercedes Benz of Pompano online (so unseen). The car was described to me as "like new". The customer service was great before I had paid for the car, and terrible after. When the car arrived it smelled of smoke and the mileage on the odometer was 800 miles more than the dealer had told me (they said 9103 it was 9910). I called them and email them regarding these issues, but no one returned my calls or answered my emails. Stay away from this dealership.

Great service, friendly and they go out of their way to accomodate you! T Y guys!

Very professional staff and service. Will buy from this dealership again in the future.

If you are looking for high-end service to match your high-class auto purchase, DO NOT come here. Wish I had something nice to write .... my boyfriend purchased a brand-new 2018 C63 and has had to return it twice for alignment issues within barely two weeks of ownership. As of this moment, they have no clue how to fix it (?) This is not a Mercedes issue, this is improper handling and care of inventory/new vehicles on the dealership's behalf. Not only that, they have not been accommodating or assisting in any way. They didn't even call to give him a status on the alignment issue nor would they answer the phone. On the second day, (yeah 2 days the second time for an alignment issue) had to go into the facility to find out what was going on and they weren't even working on it. Needless to say, we have contacted AutoNation to report the incident, to start with. Maybe if the manager wasn't joyriding the sportcars, he wouldn't have damaged the inventory and then, let the sharks sell it slick like nothing was wrong with the car. "We barely test drive the car.""We only let serious buyers testdrive." Riiiiight. How many serious buyers test drove the car but didn't buy it to rack up those miles and mess up the alignment this badly that it can't be fixed, at new. If you want to feel confident about your purchase, especially a Mercedes AMG C63, don't buy from here. Sorry ...

I purchased my car at this dealership and this week I had complete inspection done that I would have been charged $175 if the repairs were not done there, but I did and the power steering unit was replaced for $1340. There is a light on my dash which says it is 735 days since my last schedule A service. Service A is an oil chance and inspection which Mercedes charges $550. I get the synthetic oil changed at Sears for $79 every 3000 miles BIG DIFFERENCE!! I requested to have the notice removed from the dash and was given a lengthy explanation as to why they wouldn't do it although the car was just inspected and the oil sticker on the car showed that the oil didn't need to be changed for another 1200 miles. I just spent $1340 and that's how you treat a repeat customer. This is not great way to build customer loyalty!! I will be seriously re-thinking where I buy my next car. Thanks from another unhappy customer.

I couldn't be more disappointed with the level of service provided by this dealership and I have given them multiple opportunities to show me they are better but no luck

Clean largest selection of used cars

Communication between the service department and the customer was pathetic at best.

Very nice people and clean pl

Repair not made on my Mercedes Still the same fuel gauge problem

GREAT CUSTOMER SERVICE TOO HIGH INTEREST RATE

Bryon is a horrible service person. He will lie, over charge and then do an incomplete poor job. I have had good service experiences here before with others...... but if you get Bryon...... run!!!

I have never had a more horrible experience than from this dealership. After making a deal trading in my car and getting approved for a small amount of financing. Everything changed. The price, tried to slam us with a $3000 warranty on a certified car, jacked up the interest on an 850 FICO score and after signing papers not to mention the nearly 4 hours of wasted time. We walked out. This dealership is worse than a used car dealership on a highway. The credit manager or whatever he is was a nasty bastard. I regret not reading their reviews before I ruined a perfectly good day off. Only wish I could have left 0 stars.

Everyone was friendly and ready to help you find what you are looking for. The process to acquire a vehicle was fast and efficient.

It took us 5hrs to purchase the car & still did not have the registration, plates or the new car fully programed. Returned next day & still no response & again returned no help. Finally got a apt to program the car & after 2hrs they told me they couldn't program it & had to get w Mercedes to get the proper program & would call us back & set up another apt. Not only that they didn't have the new registration in the car only the plates. Had to go back & salesman gave me a copy. I will not go back to this dealership if I decide to buy another Mercedes. I had a Lexus & never received this treatment.

Big thanks to Christina Wilson. She made the process of buying a car quick and painless !:)

Beautiful showroom filled with quality employees that treat their customers with superior service. The car buying process is a tedious obnoxious experience that from the first email contact to hands on help by Uriel and through Al, they tried to make it as comfortable as possible. When I had to bring the car back the next day for minor work again excellent care at this dealership!

Service Department is terrible. Multiple times trying to fix issues and cannot resolve!

Sales rep was great so was finance. Expected more of a cleaner vehicle especially since it was pre certified. Just expected more of a superior experience especially when it comes to the delivery of the vehicle. Attention to detail was not maintained in preparation of the vehicle. Dirty and stained interior. I have to spend $450 to get the car detailed. Not what I expected from a Mercedes Benz preowned.

Took car in for service; Service advisor & tech were on time, pleasant and professional. Stop by the dealership & received very good help choosing a new car. Pleased with Service & Sales dept.

I had a good sale experience for an Audi Q5, back in 08-2017- however, the service light came on 4 months later. I called the sales associate who sold us the car, and left 3 voicemails, 3 emails, several calls through the operator to him and his supervisor/floor manager, to no avail. I managed to find his cellphone and texted him... nothing. Finally a service dept lady answered the phone, and told me that after 90 days they could not do anything and I would have to call Audi directly- of course they want the car brought in and paid for service. I would say it is the worst post-sale experience I have ever had with a car company- will not be purchasing a car from them again.

Excellent

they are nice BUT , read the fine print!!!!!!! after you buy a car they will not talk to you!!! read tge fine print and be careful

Car salesman seemed under the influence of something. Could not find the car we were looking for advertised in their inventory.

This is the worst car experience I've had in awhile. Long story short I was told misinformation by 3 different people, they lost my key, had to wait three weeks to get a key and now they issue I initially went in for they're telling me it's not in my warranty. REALLY??? Your cars are luxury cars the least you guys can do is have luxury customer service �

Thanks to Mehi & Mike for hooking up my husband with 4 pirellis at an extremely fair price (�) I know I gave you guys a hard time, and got extremely frustrated, and you were both professional with us the whole way through. We appreciate you guys taking care of us!

My salesman helped me and stayed on top of things, trying to make me comfortable while I was waiting. The service took much longer than expected. Had I known that, I would have waited to go. Everyone at the dealership goes above and beyond to be friendly and provide excellent service.

Highly disappointed in Service. The last good service I received to be abundantly honest was from Cameron the tech who came out to charge my battery, and he redeemed Mercedes name and reputation by giving me some answers that I needed, because my dealership sure didn't. I have FOUR PHONE CALLS into my rep right now. NONE OF THEM ANSWERED to this moment. I have called and left FOUR MESSAGES because he was away from his desk ALL FOUR TIMES THAT I CALLED? No, uh uh.. Service Switchboard is just as bad. When I could not get in contact with my agent I called to ask for the Customer Service Liaison because at one point they used to help when you could not get in contact with your rep. It is almost as if they were blatantly refusing to get who I wanted. The switchboard operator never shut up when she was telling me that I was calling for the C240 when I was calling about my E320. I had to say "Excuse me, I'm talking right now if you care to listen." I have a battery that has been in my car since only last Spring and it has gone dead 4 times. I swore that I didn't need it last year but this other rep told me I needed one, and I got soaked for that. The Roadside Rep on the phone said "I hope you still come back and get our product even though you've had this experience" and I flat out said to her "No... No I'm not. If anything, this has greatly dissuaded me, and I'm buying an American car next time, I am not going through this any more." I noticed something very significant about the correlation between the downslide in service and the flashy new building....It is almost as if they got too big for their britches. Don't do any more investing in the structure, I would concentrate more on investing in good service. I see nothing other than a downward spiral ever since you went with the "luxury spa" theme. It bears repeating....FOUR PHONE CALLS, NO CALL BACK YET FROM ANYONE. And don't you DARE right me that script note "I'm sorry for your bad experience, call me and we'll discuss it." No Honey.... after four un returned phone calls, Sweetheart...You're calling ME BACK, and not the other way around. Get with the program, take off the facial wrap, and put down the glass of champagne, I want to be called about my car!!!!

In general ok.... salesperson was new to the business and needs alot more experience. Overall pretty good though. I believe the dealership in North Dade was better but owned by same people so what's the difference I guess

Highest quality customer service I?ve ever had. I would highly recommend this dealership to my friends and family.

Too many rattles. It's surprisingly disappointing that a new car costing over $100,000 would have so many rattles. If I had test driven it first, I never would have bought it.

Very nice except it took more time than I felt necessary. (over 3 hours after I agreed to purchase)

Incredible service from start to finish. Mike Lucia has created the world class experience that you would expect from The Brand!!

salesman Mark Burgess is very helpful especially sale manager Jonathan is awesome he help you all the way.thanks

As expected, service was top notch but expensive.

Had the worst experience with them. If I didn't call Mercedes headquarters myself I would not have got the car fixed . All of the wood Venere in the car started to pop off within two week time period. I was told I had to pay to replace it. I feel my service rep didn't do enough for me so I had to call headquarters myself to get the job done. After being a Mercedes customer for years ( at one time owning 3 of them) I would have thought they would have gone a little further to help ....but no so I had to take care of the calls myself ... after speaking to the higher up they finally stepped up to the plate and fix the car thanks to Nelson and Ralph at headquarters ( who were VERY helpful). I usually have rep Anja Moore as my service person who I can't said enough about. Always has me in and out with no problems but she was on vacation. I didn't care for the run around I got from them about fixing the car as I was told I had to pay for job which was obviously a Mercedes defect And when I wanted to speak with someone higher up I was told they will tell me the same thing!! So I called headquarters......they got the job done!!!!!

Second car I've bought from these people. Great Service. Great Prices. Great selection. What more could you want.

As soon they get your money , they even answer the phone took 45 days to get my car fixed they tell you a bunch of lie and take your money ! I will not recomend for nobody !! Now i know why they call Stealership!!!

Consistently excellent with service. My Service Writer Anja Moore has always made the process smooth and aggravation free. Simply put she keeps me coming back.

No doubt this is the best dealership I’ve been to great people , and best service

Terrible guest service! My wife and I walked into the dealership after browsing vehicles outdoors for several minutes. We then entered the showroom and viewed several vehicles and not once were we greeted or acknowledged by anyone. I walked by a couple of guys that looked to be sales or in some way associated with this company and no courtesy of speaking was given. The best accomplishment I had at this dealership, was when my wife and I walked from out of this place and gave our business to a Porsche dealership with the epitome of #GuestService!!

Very professional

Service just isnt what it used to be. Last visit car left woth more service lights then it had on when it arrived. They also called and told me my car was done, hour later go to pick up and it wasn't. It was the Friday before Christmas so I couldn't wait almost 2 hours more for a car was and the car left with about an inch of dust when it was dropped off freshly detailed.

Taller de reparación y servicios automotriz venta de autos

My mother had a Mercedes and it needed servicing before she went back home. The staff is friendly and the dealership is clean and organized. I rated it a four because it wasn't easy to get too, and to they don't have the free lattes and coffees as some of the other Mercedes dealerships have to help those with autism obtain work.

Car left with more lights on then their was when dropped off. Poor service.

I purchased a used car, an SL550, for $35k. Not exactly a giveaway. It seemed to be in showroom condition. The salesman represented as such. He told me that Mercedes would not sell a car that hadn’t gone thru an inspection. So I purchased it . Fortunately I was given a 90 warranty. Over the course of the first 45 days, this car was in a Mercedes repair shop for 15 days. Not exactly what I expected from a Mercedes Benz dealership. I contacted the dealer many times and got no satisfaction. Beginning with the second day I owned this car the top would not close. I returned to the dealer, where they were able to get it closed. I was told not to open the top until it was fixed. Parts were ordered, 4 days later I brought the car back to the dealer where it stayed for a week. I picked up the car and was back several days later for window switch. I drove up to NJ the following week, as soon as I got there the car was in the shop for another week. 4 broken motor mounts, 4 struts, a leaking rear differential all had to be repaired.Finally after calling Mercedes Benz USA I got a call from the used car manager, I I asked if I could return the car and get something else, I expected to be credited the amount I had paid for the car. He would not guarantee that to me, he said what do expect, you bought a used car. Shame on Mercedes Benz of Pompano for selling me a car that was so flawed. How could they not have seen any of the issues I encountered? How could they leave me hanging? DO NOT BUY A CAR FROM THIS DEALERSHIP

I went to buy a used fx35 last year and the sales man was yelling at me because I ask him If they detailed my new car and the lady next to me told the sales why he was yelling at me for a question. Also went they run my credit score was 710 at the moment. I ask to run the application with my bank space coast Credit union and 20 minutes after they told me my bank was the highest one. I didn’t have any option to do it with chase bank with the higher APR 7.4 ...a week after of my purchase I went to my bank space coast credit union and I ask if they approved my loan application and they told me yes with a 4.4 APR big deferent and I ask to refinance my car with 4.4 APR . This dealer is a damn SCAM���������������������������������������������������������

Harold was Extremely Patient, and, a very good listener, My mother and, I are extremely happy with the experience that was received through Harold and, Sophia who is the Finance manager she will make you feel at ease during this process ensuring that your transition into the luxury car buying experience is never forgotten. I am extremely Happy with my Preowned purchase!!! Thanks Harold!!

I had a great experience purchasing my Vehicle. Supreme sales department and great service department. Every sales person is great.

Super friendly staff, brand new facility, very large selection of pre-owned vehicles. All indoors!

From David Minnich my sales person to Anja Moore my service person, I have never dealt with a finer group of people. Mercedes Benz of Pompano is a class dealership representing a class automobile. I brought my car in for its first service the other day, and Anja took care of everything. I am very pleased and will continue to travel past on dealership on the road to Mercedes Benz of Pompano.

I had a great experience at this location! Mihai Herea was my advisor. He was very professional, and went over and beyond to ensure everything my car needed was taken care of. My car rides like the dream it is now! I highly recommend this location, and especially Mihai to anyone.

This dealership is not a customer focused organization. For the past 48 hours I have left messages with the general manager, fleet manager and sales manager trying to get information on a ‘17 M-B E300 to no avail. The operator keeps passing me off to various phones where I have to leave voicemails even though I’ve asked to speak to somebody ‘live’. After leaving multiple voicemails since 9A yesterday no one has yet to return my calls. I’ve decided to take my business back to Germain M-B of Easton so that I can take delivery of a new car this week.

I had a great experience purchasing my vehicle from automation Mercedes Benz. They were super nice and helpful during the process. Ed really helped me find the perfect car. Sales manager and finance manager were also very helpful.

Mathew was amazing had me in and out in perfect coordination with my time requirements. This is why I bring my C300 to Pompano Beach for service from N Miami. The Best!!!

Ask Mark for Used Car ! he's professional

Could not be happier with service on my 350 GLK when ABS warning popped up while on vacation. Work was executed on time and on estimate and the loaner car meant we didn't miss a beat on the vacation. Thanks for a job well-done. JTM

Ralf Khalil , thank you for your professional service and the rest of staff . In love with my GLK-Class Mercedes Benz👍❤️

Thanks to Ralf Khalil for his professional service and attention throughout the process, and rest of staff who were involved. Process did not take long even though I was rushing to go back to work.¿

Great car excellent performance... just dont see have the package assist like blind spot. And line assist. But ks sport package maybe they can't combine both. But after that is and Driving Machine.

Beautiful facility, but not very well informed staff. We were told that the car we were interested in online, was in stock, and made an appointment with a rep. for the next day. We fully expected to purchase a car that day, and were very excited when we got confirmation texts regarding the car, and with whom we would meet at our appointment. We drove for over an hour to get to the dealership, and were absolutely crestfallen when we were informed that the car was on it's way to Texas, and indeed, not there. There were profuse apologies from the staff, but nothing they said could repair the distrust we now feel toward all used car dealers...This is the reason used car dealers have the reputation that they have...the only suggestion I have is, if you see a car that you like online, call the dealership and ask if they have the key in their hand to the car you want.

This is the 5th car I leased from this dealership, and always very satisfied overall.

David Byles is the man! Great deal on a great car. Definitely ask for David

Do not buy a car from this dealership!!!! They are holding my families money hostage. We canceled a extended warranty before the deadline to cancel and they confirmed it was. Well it’s been over 6 months now they still have not refunded our money. I intend on letting everyone I know how unacceptable this dealership has been.

Do not buy a car from this dealership!!!! They are holding my families money hostage. We canceled a extended warranty before the deadline to cancel and they confirmed it was. Well it’s been over 6 months now they still have not refunded our money. I intend on letting everyone I know how unacceptable this dealership has been.

Excellent customer service and smooth negotiation. Mr. Bob Abraham is extremely professional and knows very well how to cover all points during the negotiation.

We had the best of the experiences when negotiating our new 2018 Mercedes Benz C300. Mr. Bob Abraham is our sale person who professionally managed our business. Excellent customer service and expertise.

They kept my car for two weeks, when I went to pick up the car it was not washed and clean. The problems I brought the car for were not fixed. A lot of excuses, very disappointed.

The staff are friendly and professional. The service is excellent.

NO HELP from these guys or MB..My wife's car is equipped with key-less entry that only works 1/2 the time. So she never knows weather to get her key out of her pocket book and hit the button or not.They cant fix it so told her that's the way it is....tough, call Mercedes...NO HELP AGAIN from MB. Want a good car and great service try Hyundai Genesis G 80..

They have the worst bookkeeping department. If you are a vendor seeking payment on your invoices expect to wait four weeks for payment! (If your lucky)

Incompetent the mechanic left the cap off the coolant wich covered my engine and surrounding body. Very unhelpful when my light went on on the 95 because of no coolant left. Not even prepared to rinse the engine down when i brought it back in.

Almost 3 years ago I signed a lease for a CLA250 and have never been late on a payment. Since then I've had a few business setbacks that have caused my credit score to drop even though everything was paid on time. Now that it's time to turn in the lease, I thought that it wouldn't be an issue to go into the new model since I was already making all the payments. I was surprised when I found out that they were pulling my credit again to re approve me but when they saw that my credit score had dropped, they wanted to charge me $4000-$5000 down to do what I've been doing for 3 years now. I think that this is greed and makes no business sense at all. I understand that in the beginning, Mercedes and I had no business relationship and that credit is pulled to assess risk but after paying on time for 3 years I think Mercedes should know that they aren't at risk, even if my credit has dropped. Im just going into the same car, no upgrade. I had nothing but good things to say about Mercedes until now and when I spoke to the finance mgr (Rusty) he just explained the basic process that is used to assess risk. I had him call Mercedes Benz Financial to try to keep a customer but he didn't even seem to try. He just acted like I was a number. This has put a bad taste in my mouth and the last company to not show some type of loyalty that I had dealings with I dropped.

Nice dealer cars all over the place my neighbor purchased of S550 beautiful car

The worst experience in my life. They won’t let you see the contracts until you sign. Put over priced item.Be very care when you buy a car there

This dealership and the people who work there have been nothing but horrible. I have leased a C class car from them for three years and I have gotten no satisfaction from them after I have the same problems going on for the past 6 months. The last 6 months have been a nightmare. The key less entry does not work and across the dashboard it lights up that there is no key detected when I am already driving the car. I then have to stop the car and start it again and then it clears. They say they cannot figure out what is wrong with the car and then they completely ignore me. I told them to either fix the problems or give me a new car. I have owned a Mercedes Benz for at least 30 years and have never been treated so badly. I guess the next step is to go to my lawyer and to corporate headquarters. All I want is to get my car working properly for the next two years. I have 2 more years left on my lease and I hope that someone will pay attention to my problems.

Very helpful form beginning to end. No disapointments.

Everyone was very polite & made sure I was professional. Andrew Chess was my service agent.

This was a very easy process, almost to easy. Not having bought a care in 10 years I did not know what to expect.

Ralf and the rest of the staff did a great job in helping me purchase the car I have been looking for. They were available to help answer all my questions and make the transition easy. Ralf, in particular, went out of his way to make this happen for me. Thank you all. David

Pleasant experience, everybody made the process easy.

Terrific job--great negotiations and followup. Enjoying the car and care from Pompano MB.

Everyone was very helpful, patient and friendly - wonderful experience :)

Thank you Mercedes-Benz of Pompano! We are so happy with our new car. Your service in every department is excellent!

I was driving to work (my first day) and i hit some debris that made my tire shred. I called roadside assistance and they towed my car to MB Pompano Bch. The service advisor Raul called me when he recieved my car and sympathized with my situation. He stayed in contact with me throughout the day. He arranged a shuttle to pick me up from work when my car was ready. When I got to the dealership, my car was already ready and he paperwork transaction was very smooth. Very pleased with the excellent service and friendliness from everyone at the dealership. I will be bringing my car back to MB of Pompano for all my service needs.

I had a great experience buying from Mercedes-Benz of Pompano.

Took our SLK in for service. One of the indicator lights had burned out , so we ask them to replace. When we picked up the car, the charge for replacing the light was over $70 dollars - and it wasn't working. One might think that a light would be one of the easier things to verify if it's operating (or not). The dash even has a warning light informing of the malfunctioning light. We pointed this out to the crew at Mercedes of Pompano Beach. They said they couldn't do anything about it that day. They assured us that our Service Advisor would call us first thing in the morning to resolve. I waited until noon and called them. The advisor was unapologetic and said that he was aware of our issue, but had been too busy to call us. I had to call the Service Manager - who apologized- but honestly didn't seem to care that his crew had charged us without completing the work. He told us to call the Service Advisor and schedule a time to come in so the work could be completed. We did - but, when we arrived we discovered we had no appointment. They finally accepted the vehicle and took seven hours to replace the lights. (At no charge - they even souded like they had done us a favor by fixing it without charging us a second time.)

Ed my sales rep, was nice, knowledgeable, and a pleasure to deal with. The finance director was nice, but was training a new person, and the process was way to long.

The sales people were very helpful and I got a very fair deal. Likewise the finance department was great. All in all a very good experience

I agree with the other reviewer. This place is low quality and the customer service is extremely awful. NEVER have I been spoken to so badly when all I was trying to do is see my car. When I asked to see my car, I was given quite a bit of excuses and was even told that "I was pissing them off"!

I got a call from MB of pompano for a "pit stop" complimentary service. Simply top off fluids, check air pressure, and wash. All things I do myself, but why not. Made appointment for 7am and was told it would take about 30 minutes. I arrived at 6:50 and pulled into the drive. I was told the dealership opens at 7 so I waited in the lounge. After speaking with the service writer, he explained the mechanic start at 7:30. I would have came at that time if I knew. Then he said car wash opens at 8am. Oh well, I'll check out the cars. At 7:55 the valet said my car was in wash and will be ready in 10 minutes. When my vehicle was ready, it was 8:20. No biggie, what do you want for free? My only concern is that it should have been explained about the mechanic and car wash hours. I would have just made the appointment for 8am.

Great facility. Service writers can be slow though.

Being obsessed with the condition of my Car, I check it on a DAILY Basis. I noticed a Small Scratch and Nick on the Front Left Quarter Panel that I DID NOT create,... Possibly done in the Garage at MB. I have 'Scratch & Nick' Protection which will cover this slight damage. Very Dissapointed that it could have happened during an Inspection. I CHECK MY Car Daily for ANY damage to the Body. I Expect to Be Covered for the Small Repair Now necessary. On the Good side of this Inspection, .... Brett Stiles was Highly Professional and Courteous.... They took my car quickly and I was done in Under an hour.

I was nearing the end of my SL 550 lease when Chip Snyder, my sales guy for the last 7 or 8 Mercedes Benz leases, and surprised me when he advised I could early terminate my lease! This was great news however I thought it would be at a heavy price! It got better when Chip advised of an AMG GTS brand spanking new that the dealership was looking to unload at a very reasonable lease term! I was introduced to the car and after a test drive or two, expressed concern over how very expensive this new toy might be. To make a long boring story short, and I do not know how this was accomplished, Chip insisted I leave it in his capable hands and in less than one day, he had me driving out of the dealership in the hottest car ever on that lot and for less than I was paying for my 3 year old 550 SL! Chip is an enormous asset to the dealership and has satisfied over 20 customers that I have personally sent over the years. All of my referrals have expressed their great satisfaction when dealing with Chip during every phase of the car buy or lease process! None of us can say enough great things about this consummate salesman whom is a credit to the entire Mercedes Benz Enterprise. Five huge stars across the board in every way for Chip Snyder!!

*****As of now, I haave received a call from Mike, the GM, who is incredibly helpful and it seems that he may be able to help us. Should this be the case, I will update for accuracy at that time.***** Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

Great service and friendly staff. Kept informed and didn't try to sell me something I didn't need. I would highly recommend Mercedes Benz of Pompano.

Wonderful experience from beginning to end!!! Facilities were impressive, people were exceptional. This was the first experience I have had that the process was totally painless.

bought a almost-new car, great assistance in process of buyin, but very difficult alter-sale. Salesperson not answering, and no other e-mail address available.

Quality of work very good; 2 recall items handled but it took two separate appointments which I was unhappy about because I was told when making the first appointment that both could be handled. So, I came back a different day and scheduled a courtesy car because I wanted the 2nd recall item fixed, the door dents fixed, and the car detailed. I was told I would have a valet deliver my car to me and pick up my loaner. Then I was told at the end of the day they were too busy, it was raining, and they could not accommodate me. So I had to go back the next day which was inconvenient; it was a skeleton crew on a Saturday, and there was confusion about my getting my car brought up front. I waited a half hour and finally had to go out, look for my car myself, etc. Also, when returning the loaner car it was not thoroughly checked and I had to find that car to retrieve a personal item. So, in summary there was very poor personal service at the check-in and check out area, without proper instructions clearly given. Friendly, but not competent in my view. I will probably go to Delray next time for service. The car itself was clean and I believe the repairs are satisfactory,

On my 3rd SUV from them and my husbands on his 1st. I've had nothing but excellent service from John in sales to Brett, Andrew and Matt in service. Always treated respectfully and efficiently.

Bryan did a great job working with my warranty and selling a new maintenance agreement to save money.

All individuals I came in contact were very courteous and knowledgeable of the product they are selling. The car was not at the store I went to and they source the car from another AutoNation store so I could purchase the car I wanted. I'm really enjoying the car so far. A few drawbacks down side to all the features but watching to see how it works out as I get acquainted with them.

The service was excellent and our salesman Reginald was very informative and had all the answers to our questions.

Anja was great! Best service Rep. Considered not going back after my first Rep but glad I found Anja.

Thank you for the excellent service, Raul Mendez! Fast and courteus - very professional!

Friendly customer service, nice facilities, but they forgot to check the air pressure in my tires. So 4 miles after leaving the service center the warning lights come on and I have to put air in the tires. Frustrating after spending 2 hours at the dealership waiting for the car to be serviced and they don't even check the tire pressure.

I found the sale associates, Mark and Gloria, to be extremely knowledgeable and helpful. The car I bought there last week was the 8th (and oldest) Mercedes I've ever purchased. The car appeared to be in beautiful condition and had low miles. I was, however, disappointed that both key fobs stopped working almost immediately after I got the car home. Mark had told us that when the car went through the MB safety check, the only problem was the tires, which they replaced. When I went back to the dealership, I was told by service that I would need to get two new keys, which were $350 each. I only ordered one to start with, but I was very disappointed that the manager said that they wouldn't cover the new keys. I understand that the car is not covered by a warranty, but it seems they either knew the keys were bad when they sold me the car or they missed it when they went through the car. Either way, it was enough to make me feel like they don't stand behind their product.

My partner has been looking for a very specific car and what luck! We found one at Mercedes-Benz of Pompano. He wrote them immediately and said he wanted to make an appointment and requested pictures of the undercarriage and asked a couple questions. The questions were only partially answered and he didn't receive the pictures - which should've been a red flag for us. Then they wanted a confirmation of his appointment that was scheduled for the next day. We both took off work, and drove the five hours south and rented a hotel room in anticipation of the appointment the next morning. We arrived early and excited, smiling at the sales person who, after looking up some information on his computer said "Let me go get the keys, I'll be right back." 10 minutes later, the sales person as well as the manager comes up to us and tells us the car had been shipped down to Miami and sold the night before - there was nothing they could do. They then tried to blame us for not putting a deposit down on the vehicle! Perhaps If their communication would have been better, we would've known we needed a deposit. We might have even considered purchasing the other option they had for sale that was an extra $20,000 but because their customer service was so poor there was no way we were going to give them our money. I would never recommend anyone to this dealership - the frustration dealing with their incompetence isn't worth it.

Outstanding experience. We appreciate how simple and accommodating the process was. Thanks again.

Service advisor Raul Mendez III is a grade A con man who I'm sure makes Mercedes of pompano a lot of money; attempted to rob me for a rediagnosis after 1. The lady I scheduled with told me the rediagnosis was going to be free of charge 2. Lied to my face about a previous diagnosis through omission of info that the car needed an oil leak repair when brought up no company records could be found. yet I have the papers which he told me personally to ignore when I brought them up as I was exiting the door the first visit 3. Previous visit the recommend course of action was both the service B and an oil change a double charge as an oil change is part of the service b which luckly my other mechanic told me 4. Ignored and didn't confirm the reduce oil level light that I mentioned originally resulting me to question what they did the first time I brought it in and they held it for multiple days (brought it in with the light and showed it to them personally the second time) ok now they believe me 5.Don't believe I will ever come back as no other service advisor seem to be allowed to help me when I called to just find out the price of an oil leak repair I would like to point out that I reactived my google account solely to post this; hoped for something better from the actual company whose car that I trust to drive in.

Place has the best staff round they're all charming well mannered they give the best deals in the country I would recommend them to anyone So please everyone run to Mercedes Benz Pompano or drive your trade in! ( I mentioned the best looking staff I've ever seen ) ⭐️⭐️⭐️⭐️⭐️

Our sales rep, Russ was very knowledgeable and answered all our questions. We live about an hour away but chose to come down to Pompano because Russ answered my husbands requests and questions before any other dealership. Your informational tech, Jose was phenomenal! He guided me through all the features for my new SUV.

Raul is the best! Always a great experience at Mercedes of Pompano. I live closer to the coconut creek office but Pompano is forever my location!

After driving around in south Florida looking for a Mercedes we finally walk in to Mercedes in ponmpano. The service provided by their sales representatives were excellent. At the end of the day we bought our first Mercedes from them and it only took couple hrs to do all paper work. So glad we decided to visit them. Best place in south Florida if your looking to buy a Mercedes

I'm not one to write reviews but the outstanding service I got at Mercedes of Pompano can't go unnoticed. I'm actually from Miami but took a drive up there to purchase a car and I'm so glad I did! Keith was incredibly nice and helpful and he made me feel welcomed the moment I walked in. His professionalism and attentiveness are very unique. I also had the pleasure of meeting Harriet who was so welcoming and treated me so kindly that made me forget the stressful day I was having. Thank you!

Called the dealership and took car immediately after, Express service person resolved my issue and was out of there within the hour.

Short and sweet This is my first car from the luxury market and the service and attention that I received from my sales person Ken McAleese was superb, the absolute best I have ever received. I also have to mention that after delivery I thought the windshield washer fluid would not flow, he arranged to bring the car right into service and they attended to the car immediately, service beyond reproach. WOW! (By the way, there wasn't anything wrong with the windshield washer, I just wasn't pushing the button hard enough). Wonderful experience.

I just bought a 2017 GLC Mercedes Benz my sales man was Chip Snyder and he was very helpful I got my car and really Happy with the car and service

The servicing department needs to improve.

Phillip was awaiting us for an appointment and he already had identified vehicle choices. He was Professional, knowledgeable and extremely patient and helpful during the entire process.

I've just leased my car from Mercedes Benz of Pompano and found the experience to be very pleasant.

Excellent, very organized. I have been with this dealer for almost 30 years. This is the third car I bought from this dealer.

This is our second Mercedes we have purchased at Pompano Mercedes with the help of our Sales Assistant Steve Rahal. Our overall experience has been nothing shy of professional and comfortable. Steve worked with us and was patient as we made our choices and worked diligently to provide us a price we thought was reasonable and fair. We then began to work with Johnathan Reiss for the actual purchase and financing and again we were met with the same type of professionalism and patience as he explained our options on the best way to purchase the car based on our needs and in the end gave us a competive finance rate and signed with their financing. And last but not least was our time spent with our Mercedes Concierge Harriet Weinstein who was simply amazing as she took us through our new car and explained it's function and capabilities. Our recommendation if you are looking for a Mercedes Benz is to stop in and and see this Team and let them do what they do best, help you get what you want!! Thanks Mercedes Benz of Pomapano!!

We custom ordered a new Mercedes-Benz and the process was smooth, efficient and easy. All representatives from management,sales, product specialists, finance, etc. were welcoming, friendly, courteous and informative. The facility is outstanding and I would highly recommend their selection and service.

ANJA MOORE IS TRULY A PROFESSIONAL IN EVERY WAY. SHE ALWAYS MAKES SURE MY NEEDS ARE MET AND TAKES CARE OF ME WITH EASE. SHE IS THE REASON I GO TO MB OF POMPANO BEACH!!! AUTONATION IS BLESSED TO HAVE HER!!!!!!!!

Worst customer service ever. Purchased a CPO G550 in Sept. w extended warranty and every option. Two months later the entire sunroof needed to be replaced. Had to petition MB corporate to approve. The car was in the shop for a MONTH. It was never correct after that. Has been back and forth 3-4 times for a week at a time trying to resolve the issue After another week I receive a call that 'outside debris' is the culprit. Whatever that means. And they want me to pay 8k to replace it. Seriously. Will begin a social media campaign. @timquinnbeauty

Russ was great. The whole experience was terrific.i would recommend it to all.

Marisol Cruz was very pleasant to deal with and the sales team made the process pretty simple.

Mihai Hetea makes our every visit to this service a first class experience.

Giancarlo was an exceptional sales associate. He was very helpful and knowledgeable. He continued to check on me even after the car was purchased.

The service I received was Excellent. The service associate, Raul Mendez, was very helpful in assisting me to get my car repaired. He was prompt and kept me informed with the progress of the my repairs. I was very pleased with the attention he gave me.

I was treated very well by customer service, and the repairs were done as agreed.

Called before arriving due to battery problem and service tech Andrew was prompt on getting problem checked

Sales manager uses degrading and humiliating high pressure tactics uncharacteristic of a high end retailer. Bought a beautiful SL nevertheless because our salesman was good at damage control ... in spite of the management.

Mercedes-Benz of Pompano Beach has an excellent customer service. I made an appointment, the dealership had a loaner ready for me. Matthew Pickton was very helpful and knowledgeable. I would highly recommend Mercedes-Benz of Pompano.

Caring service. Rep. Guidance and advice Is appreciated

Steve was Exceptional! I went back for some more questions and despite the sale being done he was just as welcoming and friendly as the first time. The finance manager was very friendly both times as well.

Great experience with Abe Pourghassem and Mercedes pompano. After receiving not good sales assistance at all with another dealership, I asked around for referrals and a friend referred me to Abe. He took care of everything I needed. He couldn't find the exact options I wanted because it is a new model with limited stock so we built it. He kept me informed every step of the way with updates. I finally picked up the car a few weeks ago and he has checked in a few times. I highly recommend him.

So easy fast and great pricing, used cars.com for the start and finished with David. All the people were great helpful and full of information without the usual Bull that comes with buying large purchases. Loved the ease! Way to go guys and gals!

The largest selection in Mercedes Benz! No where will you find such a large selection with so many different styles of vehicles! And only feet away a friendly and knowledgeable staff always willing to help you leave w dream car! Just walking into this dealership you know you are entering the best place in Florida!

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

I just bought a gently used preowned C 250. Salesman, Dave Minnich, was courteous and professional through the entire sales process as were the other gentlemen I dealt with. There were very minor issues with the car, but both were dealt with before delivery. The facility is excellent and up to the standards of the cars sold.

Service was excellent with the exception of no one following through on a request to have my car appraised for a possible trade in - received several emails about it but it was apparently not done and I was told I could bring the car back in to have it appraised - the whole point was to have appraised while it was already at the dealer for service!!

I was completely satisfied with the entire sales process. David was great, the car that I had chosen on the website was waiting at the entrance when I arrived. David was knowledgeable about the product and the process. Sophia was great processing the the paperwork and I left with a great feeling about the dealership and the staff. I purchased the car in less than two hours and will definitely use this dealership in the future. By the way, I love my Mercedes.

Very good..........................................................

Excellent customer service. Took my vehicle in because of a scraping sound which I thought was from a belt. After diagnosis, discovered it was cam shaft adjuster and tensioner from timing chain. The dealership provided me with a loaner while my car was being repaired at no charge. I would highly recommend Mercedes Benz of Pompano Beach.

Oustandind service! And ny advisor is terrific! Great facility as well!!

Chip was incredibly helpful, professional and made the whole experience painless. I look forward to having this dealership as my primary location and am very impressed with the whole facility. Thank you for making it such a great experience!

very pro staff , no pressure , showroom is excellent.

I recently brought my new C300 to this dealer regarding a low PSI reading on my dashboard. Within 5 minutes the troublesome nail was found in the tire and in less than an hour I was on my way. Service Advisor, Bradley Markoff, father of a very cute 8-month old boy,said there would be no charge as that would send the wrong message to a new car owner. Thank you Michael Jackson and your excellent team!

Bought my first Mercedes a couple of weeks ago from salesperson Paul Lazarus. He was very patient, informative and helpful each time I returned. He answered all of my questions and was able be get me what I wanted for my trade in. He was very knowledgeable about Mercedes and was able to help me compare other vehicles that I was interested in ( BMW ). Love the car so far, thanks Paul for all of your help.

I did not like the way MB of Pompano handled the billing for a repair job. I was quoted $345.28 by email and I agreed to that price, but was billed for $529.98. Then I was told they gave me a manager discount for $190.00 for the entire bill; actually it was not a discount, that just covered what they overcharged me for that repair. If MB made a mistake in the quote, I was never made aware of it before the job was completed.

I was helped by Steven Rahal and he took good care of me. I had to do a little bit of explaining at first, but once we were both on the same page everything was easy, fast, and straight forward. Doing the paperwork and taking delivery of the car was also a breeze because Steven had all the paperwork prepared and car ready to go! If you are considering MB Pompano dealership, Steven will take good care of you!

I recently purchased a used Infiniti G37 from MB Pompano and am quite satisfied with the experience. Our salesman Ken was polite and quite well informed. We filled out an online trade-in form beforehand and arranged a time to see the car. Ken had the G37 waiting outside. We test drove the car and loved it. With the trade-in appraisal and straight forward pricing, the deal was easily completed. This is easily one of the most opulent showrooms anywhere filled with wonderful cars. Although I was buying a used car and my trade-in is headed for the auction, I was treated as a valued customer and I left the lot happy. Thanks Ken & MB

The inspection due there not find the complete problems in the strut of the car.

Mercedes Benz Pompano is the BEST of the three that I have had experiences with. Pompano Beach is by far more customer oriented than the one in Coconut Creek and Delray Beach where I had really bad experiences of the staff lieing to my face regarding my previous Mercedes Benz purchase. Steve Rahal was very professional and helpful as well as the Finance Dept, Service Department as well. I will ALWAYS recommend MB Pompano to anyone wanting to purchase a MB.

Jean Samson, Sales Agent, assisted us with a lease return and the purchase of a new car. He was able to get us the price, payment and upgrades we desired. The entire process was smooth. We'll be sure to return to Jean for another purchase. Btw, I thought his name was John Samson.

Very good my experience in Mercedes bens pompano beach

Mercedes de Pompano Beach does not have a good customer service. My car has a problem and I had many new ones when I retired, I do not trust the services provided. I had many problems and no respect for the consumer I DO NOT RECOMMEND. Model C300 / Year 2016 / Miles 20,000.

Bob Abraham is an outstanding sales associate who made my buying experance of my new Mercedes a pleasure. He is a model for the consumate sales advisor.

Very professional and courteous staff. Very upscale environment. Jose Purroy was exceptional making sure I understood all the ins and outs of my car before I left the dealership.

Excellent customer service from David in Sales to Rusty in Finance!

Keith Donohue at Mercedes-Benz of Pompano made the car buying process easy and seamless. I would highly recommend his services.

Great location, great car services, and customer service too. Nice cars and very nice showroom.

Pompano has great selection of preowned vehicles at fair prices. However, when I arrived at appointment to excited to drive and purchase CLK 350, the car wasn't ready. I was told I would need to wait 3 more hours. I had driven 200 miles, so I couldn't drive home. When I returned 3 hours later, the vehicle wasn't ready. I waited 2 more hours. The cash purchase took 8 hours - unsatisfactory. The vehicle has 2 defective keys--one with a hole for panic button; the other works intermittently. Vehicle also had body damage not on CARFAX and repair poor and requires repair. Windshield wiper had to be replaced first rain. The rear window tinting is badly damaged and bubbled and must also be replaced. Gearshift knob damaged and missing emblem. The salesman was always polite and helpful as he tried to bridge the gap between my purchase and the ongoing delays. The finance man was rude, and I was charged for new registration instead of transfer. He would not correct paperwork, and said I have to wait for refund. In asking him to explain documents, for one he said he had no idea--admitted he hadn't read it. All in all, this dealership doesn't maintain the Mercedes standards I experienced at Westminster dealership in Denver Co where my preowned vehicle purchased was in pristine condition; or the high standard of service I've experienced at North Orlando FL dealership. I would love for Pompano to remedy these problems since my vehicle is only 1 week old; if so I will gladly write a positive review. Today, after owning car less than 2 weeks, there is a gasoline leak. Mechanic showed me under vehicle, and there is evidence this existed prior to purchase. This is so wrong.

My wife and I have been driving Mercedes-Benz for over 20 years and traveled over 45 miles to Mercedes-Benz of Pompano. This will be our third lease trade in. The experience was great and for this reason we purchased a 2013 E350. The dealership had the exact car we wanted. Now my daughter has purchased her first Mercedes-Benz and is now a part of the Mercedes-Benz of Pompano family

Very disappointed to say the very least! Went in for an oil change 2 hours latter I get a bill for $270 , got into my vehicle to leave and on my DIC the oil reset like was still on, said that they wouldn't shut it off because I need to do my A service.. I showed them a bill from Perfromance imports showing all the work was done, just not the oil service.. I wanted fresh oil after my drive from Connecticut to Fl.. They flat out refused, said I had to do it over again because they didn't do it.. They wanted another $500.. The service mgr refused to see me and address my concern!!

Didn't buy a car from them but the inventory of used and prices were both great. Salesmen were there to help but did not pester or follow you around. When I'm ready to buy I will visit here first.

My salesman Paul Lazarus went above and beyond to locate the the best vehicle for me. Being in sales myself I felt he really exceeded my expectations. It was a long distance for me but worth every bit of the drive. He is a true gentleman without the sales pitch and cares greatly about his customers. The dealership couldn't do enough to make sure I was happy. Thank you!

I had a wonderful experience from MB of Pompano Beach! Paul Lazarus (sales professional) is very helpful,efficient,very knowledgeable and has the best communication skills. Thanks to Paul and Pompano Beach MB team for making the car buying process easy for me. Very satisfied and love my new car GLE 350.

I recently purchased a pre-owned vehicle from Mercedes Benz of Pompano Beach and I have been very impressed with both the vehicle and the service given by my salesperson Ken MacAleese and the other staff at that location. Everyone was kind, helpful and professional. The showroom is very nice and the vehicles are all very impressive including the pre-owned non-Mercedes ones. I would recommend this location to my friends and family.

David Minnich made the transaction very smooth and painless again for the 4th time now, very pleasant got us the right car and the paperwork seemed like a breeze

Interested in a car listed for sale on Cars. Called and emailed twice with my questions about the vehicle. Promised answers all three times and never heard back. Guess it was too much work for them to follow up.

The service I received all 3 times was professional and prompt

Service fixed the described issue (not functioning seat adjustment buttons) but they stopped working again a day after getting the car back.

The team at Mercedes Benz is outstanding! Especially Keith and Phillip.. They were amazing.. Very friendly and knowledgeable..

I've been using this dealership for decades, it is a very honest and dependable dealership not only to purchase a vehicle but also for getting excellent service on your Mercedes Benz.

What an awesome Saturday morning - just looking around and signed up for a new car.

Excelent customer services, one of my best experienced in leasing a new car

Bought my car here, get it serviced here, but when I got into an accident and took it here, they were rude and completely unhelpful. I'm going elsewhere from now on.

The staff, specifically my service advisor Raul Mendez, is always professional and very helpful.

Great and easy transaction. Not much back and forth and got to the bottom line quickly.

Make sure you look over everything before you buy the car. Not the best customer service if you buy a cheap car.

David Byles and Sophia at the accounting department are very professional, friendly and politely.

Car was returned VERY dirty after being left outside fro over a week along with two dents.

Great car Great deal Thanks Russ, I am enjoying driving again.

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

Had my Cadillac for about a month now. Russ Kerr was my salesman. Awesome guy. He made my experience a breeze as I was an out of state customer purchasing the car sight unseen (only seen photos not in person so I could kick the tires). Was very impress once the transport delivered my Cadillac CTS Coupe. During the transaction Russ answered all of my questions about the vehicle mechanics, vehicle options and appearance. I gave 3 stars due to when I received the vehicle I notice a washer nozzle was broken on the hood of the car and the door pad needed to be replace. Not deal breaker but annoying. Esp when you have to push the pad multiple times to enter the vehicle. Brought the issues to Russ and he referred me to Sales Mgr Bill Hayworth for repair approval. After giving Bill a description of the issues he agreed to pay for the repairs through a AutoNation Dealer in MD. Unfortunately Bill never followed through and never returned any of my many phone calls as well as those from my service advisor. If you give your word you should keep it!

I have leased/purchased a lot of cars over the years and this time was one of the most pleasant experiences to date. I would highly recommend.

Worst car buying experience ever. The car was supposed to certified pre-owned and was promised it will be exactly as new car. They would need about a day to detail and and check and address any minor details. After the paperwork was signed, its been over 5 weeks and still consistently making trips to dealership. This is the most dysfunctional organization with no regard to customer time. The attitude they carry is just unacceptable. The problem is across the board from sales, service and finance. Would never do business with them again.

My stressful day started with a nail in my tire. My service advisor, Bradley Markoff was very helpful and personally delivered my car to me. I was very surprised when he gave me a gift of 4 stemless wine glasses with mercedes logo. Brad was so professional and his customer service was over the top. Thank you Brad!!!

Worst car buying experience ever. The car was supposed to certified pre-owned and was promised it will be exactly as new car. They would need about a day to detail and and check and address any minor details. After the paperwork was signed, its been over 5 weeks and still consistently making trips to dealership. This is the most dysfunctional organization with no regard to customer time. The attitude they carry is just unacceptable. The problem is across the board from sales, service and finance. Would never do business with them again.

Very friendly, professional and hustle free staff.

It was a pleasure dealing with everyone there. From upper management to Sales and Finance. Definitely the place to go to buy a car.!!!! Joe

We had an excellent experience from start to finish! We found a car we wanted on their website. We contacted the dealership and spoke to Michelle. She was very helpful, knowledgeable and courteous. We arrived and met with Steve Rahal, who took us for a test drive and then completed the deal and patiently showed us all of the features of the new car. Craig Santa Maria had all of the paperwork ready and it was an easy and smooth process. We would highly recommend this dealership!

They were helpful and very kind. I really appreciate how they went the extra mile for me. Of all the employees i came across Matthew Pickton was all around amazing and his customer service skills are great. I am very happy with my service!

Great Beautiful facility. Courteous sales staff. Very responsive.

Dealer wanted $699.95 fee. He was honest, said pure corporate creed when questioned. Too many cars available to waste earned money. Purchased elsewhere. “This Jaguar has been thru our full safety inspection. This car is ready to go, any questions about the car please contact me. Please review Carfax and all reports below. Inspections are not just suggested but recommended. We do have a $699.95 dealer fee.”

I would like to say that I found an outstanding selection of pre-owned Mercedes at Mercedes-Benz of Pompano including the elusive E350 wagon outfitted with the P2 package. The color scheme was exactly what we had been searching for and Russ was a sincere gentleman throughout the entire process. I would recommend anyone searching for a pre-owned Mercedes to begin their search with Russ at MB of Pompano!

Many thanks to Raul, Service Advisor, for ensuring that my service appointment was on time and for assisting with a loaner. Friendly and efficient!

Great experience. I know, how weird is that when buying a car. The dealership was great as well as staff.

Great product, great sales person, great dealer experience.

Best dealer , my salesman was awesome and so is my advisor mandy .....

Let me start by saying I bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

I can count on Mandy Ramos to always provide me with top notch service for my two Mercedes. His commitment to customer satisfaction is impeccable and he is a true professional Kudos to Mandy!

I had troubles to start with when first communicating with the sale associate. The conversation wasn't long because he was rude. I then did an othe inquiry and was referred to another associate. Russ was easy to work with made the transaction go quickly. A week after purchasing the vehicle I tried to use the navigation, but my car was telling me there was a navigation cd missing. They were supposed to contact the previous owner and see if they can get it resolved, did not hear anything back. Week number two of having the car I started to notice oil spots on the concrete of my driveway. I then took my car into my local dealership on my coast. The dealership told me that the oil cap was not screwed on tight, car was leaking oil all over, and that oil was covered all over the engine and underbody of the car. Mercedes Benz of pompano did not feel like it was their issue and offered to pay for half of the cost?! Recap I bought the car two weeks ago, navigation CD is missing and haven't heard anything back, oil is coming out of my car every day, and they were the last ones to service the car. I don't see how any of this is my issue or fault. All I was asking was for the car to do what it is supposed to do. Navigation... not leak oil... So I hope these are valid for my one star rating after my experience two weeks ago. Which this situation is not resolved yet.

Incredible team and experience. Thank you! Shout out to Moustafa and Mark. Five Stars are not enough.

Let me start by saying I have bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

Awesome excellent customer service at the Pompano Beach dealership I've been to a couple others but none compare to this one I totally enjoy my every visit there love the Mercedes spirit of excellence !!

They called me and offered a free service. I asked twice if this free service included an oil change and I was told it did. I called today to check to be sure it was free and they told me I would have to pay for my oil change. I tried to cancel my appointment and there web site has no option for that.

Steve was the absolute best sales person I have dealt with in a very long time. He has not only won my business on this deal but have gained a lifetime customer. He is TRULY the BEST. Vijay

The service department did a excellent and timely job in a bussiness like manor

My experience from beginning to end was excellent. My salesman ,Bob Abrahams was extremely helpful and made the sales process an easy and pleasant experience.

Thanks Andrew for your efficiency. I was very pleased with the service provided.

As a walk-in with a tire issue, I thought I'd wait forever....Service agent was delightfully helpful and I was promptly repaired and back on my way.

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comfort of your own home instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comforts of your own own instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

Service was good.i was overcharged for part installation. They told me $175.00 per hr charged for 2 hrs only took a little over 1 hour.Not stupid

The routine annual checkup of a 2016 vehicle required a two day stay at the dealership due to parts availability issues.

I've bought several cars at Mercedes Benz of Pompano and have always walked away satisfied!

What a great service experience! This is the way a service experience should be. Matthew is a real professional. Thanks so much.

My experience was extremely pleasant. Mr. Rajal listened and was very professional. I would definitely recommend him and this dealer to anyone who is looking for a car. They have amazing vehicles there.

Great experience. Want to personally thank Abe for making everything easy and a great overall experience.

Thank You Anja Moore for making my service visit a Pleasure.

My first time getting a Mercedes. Abe was very informative, personable and I was very satisfied with all aspects of working with him. Stop by and ask for Abe.

Car has a noise and still has a noise after it left the dealership. They said they didn't hear the noise while they had it their. Everyday when I crack my car I hear the same noise. So problem not fixed.

Great experience did everything via the internet all I did was come in and sign my papers thank you very much Mercedes-Benz of Pompano

Was great doing business with You, the car is great and priced right. I look forward to Doing business with you Again.

мы наслаждались атмосферой в дилерском ( we enjoyed the atmosphere at the dealership) Будем надеяться, что автомобиль, который мы приобрели будет длиться долго (hopefully, the car that we have aquired will last a long time) спасибо Ивану и вашей команде (Thank you, Ivan and your team) T & K Zeynalov

My Sales person David Byles was awesomely amazing!! Made the process seamless and not intimidating. Loved it. Thanks so much!!

Great customer service from the beginning to the end. I never went to the dealership to se the car as I live in Atlanta but Millard Snyder made the whole transaction seamless.

They were very helpful and provide me with very efficient and prompt service

They were professional and accommodating, no back and forth, straight shooters

I took my 2014 Audi to the Mercedes Benz of pompano because of a noise that I hear while I was driving. The mechanic to the time to find out where the noise is coming from and fixed it.

Visiting MD of Pompano Beach was a last minute decision made on a Sunday at 3pm after visiting other dealership. I had no expectation to buy a car but the Excellent, effortless honest service from Steve Rahal made the deal happen. He is personable and sincere in helping get what you want and no time did I feel rushed despite the fact the dealership was closing soon. Mark Klein, Manager introduced himself and is a great conversationalist. He ensured the customer was completely satisfied. Christopher Plasencia, Financial Manager, made the transaction effortless and helped in making sound decisions on additional services. The is a great dealership with a lot to offer a car enthusiast in terms of inventory, services and comfort. My highest opinion is that I would buy again from this team of professionals.

Great sales people and staff. And extremely competitive pricing. Ask for David or Adam.

Just bought a used Mercedes here and the process was completely satisfactory. My salesman David Rubano was excellent, when arriving for my appointment ( which I changed 3 times in 1 day) I met David by the car, we walked around it and he pointed out a few minor problems he noticed, we took the car for a nice ride with the top down and top up (SLK model) and afterwards went inside to discuss purchasing. I had my Pre-approval from Capital One so I knew what I would be spending and my finance terms, they ran a soft credit report to see if they could beat the finance terms but were unable to do so. I asked for a few items to be "touched up" on the car and we came to our agreements. Overall the process was seem less, not stressful, and moved along pretty quickly, all the time I felt very comfortable dealing with Mr. David Rubano... if you go here or inquire about a car please ask for Mr. Rubano he is no pressure, here is the facts about the car, and easy to deal with. As I sat around watching other sales going on the whole atmosphere/vibe at Mercedes of Pompano was chilled, not high pressure as I have seen at other dealerships

If you are serious about getting a Mercedes or another luxury vehicle than you should go to no one else but Chip Snyder at Mercedes of Pompano! He is not only a fair salesperson, but a good soul. He will listen to what you want and what is most important to you, and find you the best options and with the best price possible! It is important when buying or leasing a car that you have a good experience and that you are dealing with someone who knows the business like the back of their hand. So why settle for average? If you want the best, go to Chip. You will never buy a car from anyone else! I just got my 4th car from Chip Snyder and the amazing team at MB of Pompano. From the GM (Mike L.) to the sales managers (Billy H, Mohammed, and Mark), to the finance management team (Chris, Craig, and Mike), and even the service team and detailers (Junior)...they go above and beyond! Thank you! I will only get my cars from this team!

Having problem with service department.Car towed in Tuesday at 4pm .Now Thursday at 3pm can't get car status

This is our second Mercedes purchased from this dealer and salesperson. As previously the process was "painless", enjoyable and FAST. Mercedes of Pampano had JUST the right vehicle, model, color and options available and it took approximately 1 hour and we were "out the door" with our new car. Highly recommended.

Excellent customer service. Much better experience with this mercedes dealership in comparison to others.

Many thanks to Russ Kerr for the amazing service he provided throughout our purchase. We truly feel like he rolled out the red carpet for us. We purchased a Toyota 4Runner from this dealership, but received top-notch Mercedes-Benz treatment. This was our first internet vehicle purchase and it was perfection. Russ reached out to us immediately after receiving our offer and was knowledgeable, professional and courteous; completely building our trust. I would recommend Russ and this establish to anyone. It was by far our best buying experience and we hope to do business in the future!

Excellent customer service provided by Raul Mendez, my service advisor. He is an outstanding communicator and very professional. The Pompano MB facility is top notch and extremely comfortable. Bravo!

Very knowledgeable and professional salesperson. Friendly atmosphere. Great service.

Pleasurable as always. Trouble free, once you have an appointment, everything is easy, even getting the loaner vehicle.

I always receive 5 star service from my service advisor Raul Mendez at Mercedes-Benz of Pompano! Highly recommended.

car in for 20k service and minor body work...service rep very helpful. car waiting for me with body work not polished out and new damage to the car in the area of the repair. again service rep very helpful returning car to shop while i waited. not a good way to do things.. loaner car dept did not really know the 2017 E I was given. signage into and out of dealer very poor

I have owned some 100 cars in my life, including 25 from luxury brands (mostly German), and this dealership is as good as any I have dealt with in NY, CA, MA, and FL. They are honest and deeply concerned with your buying/ownership experience. My salesman was Chip Snyder, and I highly endorse him: he is courteous and thoroughly professional. I found all the personnel to be equally qualified to provide the best buying experience possible. Shop here with confidence.

Thank you, Paul Lazarus. You made our buying process a smooth one and provided us with a great car. We love our E350. This being my second Mercedes, I am enjoying it quite a bit. Hope to see you in a few years for an S class. Excellent service all around and I cannot speak highly enough of our sales rep, Paul.

Just got my new Mercedes from Mercedes-Benz of Pompano. Great service experience. Drove all the way from Sarasota to get my dream car. It was worth it. Thanks to David Rubino and his sales team.

Hands down one of the best car buying experiences I have ever had! From my initial contact through the internet, to my phone call, to walking through the front door, every single aspect was top notch!

I love the service and attention I receive at Pompano Mercedes, Raul is great!

Salesperson very helpful, accomdating (within limited imposed by parent corporation

Horrible experience from start to finish. Bought an E-350 in their CPO program a year ago. Complained about the brakes, they checked them and said "nothing wrong." Took to Coconut Creek Mercedes who found the rotors are warped. Pompano refused to repair without charge. Had flat tire, brought to Pompano, asked them to check the valve. They couldn't find the leak, said valve was okay, sold me a $300 tire which went flat a few days later and they later determined the valve (not the tire) was bad. Had another flat a week or two ago, brought to Coconut Creek Mercedes and they fixed it quickly and courteously. My sister noticed the hood of car was not properly aligned over engine. I brought it in, took them several days to figure out how to re-align, then told me the car had been in an accident and that was cause for alignment issue - why didn't CPO team pick up on this before the car was for sale in showroom? I brought car in today (11/25/16) hoping they would replace warped front rotors without charge, after all I had complained about issue from date of purchase and only Coconut Creek Mercedes acknowledged there was a problem. Service Manager Todd could care less about me, the car, my overall Mercedes experience, or fixing the problem. No interest whatsoever. He sent me home without even looking at the brakes. Mercedes of Pompano is without any doubt in my mind the absolute worst in sales and services for any brand of car I've ever owned, let alone a Mercedes dealership. Although I am stuck with my car (upside down), I strongly recommend against buying a Mercedes, new or CPO, but if you must, DO NOT BUY OR SERVICE IT AT Mercedes of Pompano. Mercedes of Pompano has proven themselves to be surprisingly incompetent and not at all interested in customer satisfaction. Consider this an honest warning from a very real, completely dissatisfied customer. Gave them one star because that is the minimum allowed. They deserve no stars!!! Yours Truly, MJPruz

Great service! All staff helpful and friendly especially Bradley with getting my repairs completed correctly and on time.

Abe Pourghassem is extremely knowledgeable and experienced.

Friendly service but took 5 hours to service car while I waited !

David was amazing . He was patient and kind with me every step of the way.

Excellent process. The people were friendly and helpful

Just had my car serviced and detailed at MBP. Great customer service, amazing dealership, and most important my Service guy "Mandy" was the best! I highly recommend them!

Excellent service!! Took care of issues immediately and efficiently

Great road service! Larry came within the time they said he would. Came with battery chargers, new batteries and a tester. Checked the battery said it was fine, didn't try to sell me a new battery. An honest car repairman!

Bob was excellent. He was extremely informative and honest. He was able to help me through the car buying process efficiently and courteously. I would highly recommend this dealership but particularly Robert.

Ivan had so much knowledge and made me very comfortable making my decision. Next day my daughter and son-in-law decided to buy theirs also. Follow up impeccable making shore I'm ajust to my new car. Thanks Ivan you the best.

My service adviser Bradly Markoff took very good care of me and explained everything to me.

I had a great experience working with David Einhorn to lease my new GLE350. David understood my criteria and helped me locate the perfect SUV at a very fair price! Thank you David for making this an easy, hassle free experience.

I had a good relation with my representative an a good service. Jean Pierre Laverdure

Great buying experience at Mercedes Benz of Pompano and zero regret for having chosen this dealership over others. I have no doubt I got the best car at the best price - thank you Adam Levy for working for me! A++++++ ALL THE WAY!!

We are so happy with the purchase of our Mercedes 2014. With the help of our sales personal Mr IvanSilva we accomplished and meet all our need. 5 stars to Mercedes-Benz of Pompani

I just recently purchased my new car at Pompano Mercedes AutoNation and I couldn't have asked for a better experience. Thank You Steve Rahal, Christopher Plasencia and the extended team for making this process so easy and enjoyable. I fully recommend this dealership to anyone that is looking to buy/lease a new or used Mercedes! THANK YOU!!!

MB of Pompano was the most professional dealer i have ever dealt with. Chip Snyder was excellent to take care of all my request when buying my used ML63. Transaction was smooth and i am very happy with my new Truck

Although the Service Manager was helpful in processing my car for service, the service itself was subpar. I brought my 2016 C300 in for service of six issues. Only two was corrected properly. One of the items fixed was to push back a piece of headliner that came out. They were able to fix that and update the cars software with no problem. I was told that they order parts for two other minor items (vanity mirror light intermittent and driver side colume loose) had to be ordered. If new parts were ordered and replaced, then both replacement parts have the same exact problem as when I brought the car in. As far as the problems not addressed they said I would first have to pay for having my wheels balanced before troubleshooting a vibration problem. And that they did not know even if that would fix the issue. May question is - did they even look under the car to see if anything was wrong. I was told that I would have to pay for the balancing even if that didn't fix the vibration. I was given no other options. The last item was a small air leak coming from the drivers door. They said it was a minor adjustment, but the car was a few months over the 12 month limit so it wouldn't be covered. Not that they had my car for almost a week and did only 30% of the repairs, and can do the two minute adjustment as a curtesy or even give me a price for the adjustment. No, just past the 12 months can fix it. Conclusion: The car will go back to get the replaced (lol) parts replaced again, but as far as any other repairs I will try another dealer or authorized service professional. I purchased an extended warranty with the car to make sure the the Mercedes was properly maintained, unfortunately the dealer could not maintain the vehicle on the first try. I'm sure they billed Mercedes Benz probably the first time for their "warranty " work. Side note My old Mercedes C320 had over 258,000 miles and my mechanic asked why I was selling it when we still have another 100,000 miles to go. My car is going back to him. Thanks Kevin for your professional service and support.

Courteous & professional represent ices. Completed work in timely manor. Visited dealerships to talk to service department as to the cost of tires & alignment. The pompano dealer had the best price for tires from 3 Mercedes dealers in the area. This dealership's pricing was lower by $600. then others.

I was'nt please with the way management at the dealer handle my service. I'm a long time customer at this dealer and this is my 3rd Benz I get there. I went there for a B-service for my E-Class about they told me that they couldn't found my pre-service plan in their computer I have pay $1100.00 before taxt or I can buy a new plan."😳! Thanks good God I keep a copy of my contract in my car otherwise I would have been screwed. Lesson to learn always keep a copy of your contract at all time with you that's will save you some headache! Conversely, my service writer was exceptional.

I have been dealing with Mercedes Benz of Pompano since 2009. I have purchased 2 Suv's from them in that time and the service has been excellent! I have the Best Service Advisor on their team Anjia Moore! She is absolutely amazing and has always been there to assist with my vehicle needs! I also want to thank My Friend Wisdale who has always taken care of me as well. You are both Amazing!! That is why I continue to purchase my Vehicle from Mercedes of Pompano instead of the other Mercedes dealerships that are closer to my home in Hollywood. I would rather go a bit further because the service is outstanding!

Everyone in Pampano Mercedes were professional, courteous and very willing to help us .

David Byles is a spectacular salesman. Very knowledgeable and personable. Thank you for making our First Mercedes buying experience so pleasantly memorable. See you again in a couple years!

I bought a used 2012 CLS 550 from another retailer and it had 45 days until the factory warranty expired. I took it to Mercedes of Pompano to have a few things looked at. Matt was my Service Representative and he made sure his team went through the car with a fine toothed comb. They actually discovered a few items I was not aware of that would have cost me a great deal of money had I discovered them after the factory warranty expired. Thank you Matt and team!

Chip Made my car buying experience so enjoyable I didn't think I was buying a car, but gaining a friend. He was the first car salesman that treated you like a long time friend not a quick sale salesman.

I took my car in because of what I was told was a parasitic drain on the battery. Service manager Julie Pineras assisted me. Her handling of everything for me was a calming process because I didn't know what was wrong with the vehicle. It turned out the battery I had just purchased from a non Mercedes organization in April of 2016 was not adequate to handle to C300. They installed a brand new battery and did not charge me for the battery or the diagnostic testing they did. I am truly grateful to them for their honesty and quick timing in getting my car back on the road.

It seems as though every time I visit the Pompano Beach Location of the Mercedes Benz; I never walk out without spending more money than I believe I should. You may think that Oh, that's good salesmanship to the service person that attends to me. Within the past 2 years I have spent more than $10,000.00 on my car and still have the same problem: and that was on my brakes system the most. I recently spent $700.00 on gas tank lines which at the 1st inspection was not ever mentioned when the service man said that my gas tank was recalled and needed to be replaced at no cost to me. I was told at the last service that my tank was ordered and the service man would call when it came in. I followed up a few months later and re responded and said that it came in but it was given to someone else and that he would order a new one and would call again. I had not been back to the shop since then; however; Now that the at my recent visit the tank replacement has appeared to have been completed with out my fore knowledge. And I had asked for a document with my signature of acceptance of the work and they did not produce it as of todate. I asked The Service man to give me a copy and the only thing I received at the pay counter was a copy of a labor report. I am very displeased to even think that I may have not received what I had paid for. This is very uncomfortable to me because I think that it is easy to prove to someone by showing them the parts and the replaced parts. I do appreciate that the company does help with transportation this is a big plus. I have to give credit where credit is due: The collision department was very professional and kind especially Mr Gus Germi and his team: he took the time to explain things and assisted in question: Good Job. If a customer could get across the board service You would have a winning combination for success and better than the competition.

Kevin and all other associates were a pleasure to deal with!

I found the staff at Mercedes-Benz of Pompano extremely helpful and friendly which made my purchasing experience pleasant. They were kind enough to allow a loaner car for me while the auto that fit my requirements was brought in from TN. They also provided bells and whistles guidance on an individual basis.

I paid $400 dollars for service A. Basically is just an oil change that I hope this lairs did. I say that because the service included and stated Tire Pressures corrected or something like that. However when I left the place I checked the pressure with the car computer and the tire pressures were low on all of them. It means they never had the decency to adjust them after charging $ 400 for and oil change.

Service on time ,friendly personal ,great facilities

Sales person (Steve) was amiable and very pleasant to deal with. No hard sales tactics!

I have driven MBZ for over 40 years. My previous models included a 220A, 300TD, 300SEC, 2 separate SL500s and another SL500 as a replacement. Over the years I have largely had them maintained by the MBZ Service Center. My experience ranges from California to Kansas and New York to Florida. The sales department of the dealerships has always been attentive, at least until I signed the sales contract. In the case of MBZ of Pompano, once I elevated an annoying issue to management, the problem was promptly and satisfyingly resolved. The Service was absolutely first class, with quiet efficiency and a refreshing respect for my time. I encourage anyone with a desire for a lifelong relationship with their automaker to consider MBZ as best of breed. Luis A Sastre Director, International Business Lockheed Martin (ret.) Palm Beach Co., Florida

First time at the Pompano location - sorry I had not taken my vehicle there before. From greeters to the complimentary shuttle drivers - absolutely pleasant, cordial and genuinely happy - no fake smiles. Excellent and timely turn around service.

Very nice staff and courteous!!! I will always get my car in this location !!!

Excellent service I was impressed with the new offices and also with the service rep

I had a wonderful and exciting experience with a seasoned professional salesman Mr David Byles highly recommended thanks for all the love support and service Mercedes-Benz of Pompano Beach

I met the nicest people at Pompano Mercedes Benz, who helped me in the process of buying my car. Chip, Samantha and Reginald were the best! They were understanding and patient with me. We later had a little glitch and Samantha was so patient and kind in correcting it. I will be back for my next car and will also recommend the office to my friends.

I would like to congratulate Mercedes benz on their customer service, J Jerome made our leassing expirience very easy, he was great!

David was great! He made the car buying process simple. I saw the car I wanted on dealer's website and requested an e-price. It was higher than I wanted. I requested better pricing and got a price by email that was exactly what I wanted. I most appreciate the fast, hassle free negotiation by email. I shopped all MB dealer's in my area and found MB of Pompano Beach to be the easiest to deal with. I plan to buy my next car from David and refer my friends.

Thanks to David Byles and the rest of the staff, I was a able to make a great purchase with little hassle.

Am on my 3rd M-B from Pompano and more thrilled with each new one. Latest is a 2016 SL400, purchased in July of 2015, with all the bells and whistles. (Someday I may even know what they all do.) Phillip Moodie found me the exact car I wanted; Kevin Desko in Service keeps me on the road....as he always does with expertise, knowledge of the car and expedites any and all service(s) required. He's a true "Keeper" and a gentleman at all times.

Clutch, Flywheel replacement. 25 days later I still do not have my vehicle. Funny thing is I called anonymously to the Jeep dealership in Pembroke Pines, where they are doing some of the repairs on the vehicle, and was told by Anthony a service rep there that a clutch/flywheel problem is a 6-8 hour job. This obviously must be accurate because Anthony would have no reason to lie to me. He just didn't factor in the the additional 24 days time it would take to have the part walked to the dealership from Detroit. It all makes sense now, oh well, I am too far into this review to delete it. What I really look forward to most is the automated response that I see is provided to all poor reviews. Lets save some time. No I wont call your generic number back, no I wont 'give you another try'.

I had a good experience with my sells rep. Mr. Jeffrey Jerome. The Mercedes team did all they could to make me satisfy with the sell

Great attention to detail and service at MB Pompano Beach

I was yesterday at the dealership to take the ML350, as on 19 August was not possible to leave because they offered me a spare car which was not the height of a Mercedes Benz. Unfortunately, yesterday the thing was not different, not only because he insisted on leaving the car to check what was happening, as the spare car was inferior to mine. always Prestigiei this company moving me from Miami to Pompano, but actually rendered services are horrible in comparison to the services of Coral Gables, leaving much to be desired. One is top the other is more one !!!!

I was satisfied with the service, the Service Adviser, loaner car, etc.. My complaint is that there is no parts person available at Pompano Beach MB . If you want to talk to a parts person (via phone), you have to get a cashier to call . It takes 5 -10 minutes to get someone to answer the phone. Then I am talking to someone on the other end, trying to explain the item I wanted. It was touch-up paint, It required my VIN number, which I had to go out to my car and get. The cashier had to call this mysterious parts person again. It took anther 5 minutes for her to make contact. This time I had the VIN number of my 2014 MB. The color was out-of- stock and they would have it the next day. I returned the next day and picked up the touch-up paint. I am 85 years old and have bought cars from auto dealers for 65 years. I do not recall ever going to a dealer without a parts dept. I bought my previous MB 2009 E350 , from AUTO NATION in San Jose, Ca. That MB dealer had a large parts dept. That was open 6 days a week. They carried a large stock and would call you , when a part that was ordered arrived. Perhaps I'm old fashion, but I like to talk to a'live' person, not someone on a telephone, who could be at a different location.

Matthew Pickton is an excellent customer service rep

Sonny Taleb was a great salesperson. I will definitely refer him to my friends.

Jeffery Jerome. Completely unhelpful and extremely rude. This dealer has lost my business because of him.

Thanks Matthew Pickton for a great experience getting my car serviced at MB of Pompano! I brought my car in for a regular service check-up. When I arrived, Matt came right out to meet me, before I even stepped out of my car. He was professional, courteous and fast. After I showed him a warning message that just popped up that morning on my dashboard, he suggested that I should take a loaner rather than wait or use their courtesy shuttle. Within 15 minutes, I was checked in and driving off in my loaner. Over the next couple of days, Matt kept in touch with me with detailed updates on my car. When my car was ready, I was in and out even faster, thanks to Matt and the service porters. Everything was taken care to my satisfaction. I would definitely recommend getting your car serviced at this dealership!

From the moment I called David Byles the car buying experience became easy and focused. I found exactly what I wanted at a price I frankly didn't expect. Every facet was pleasant and totally on point. I couldn't recommend an organization more highly.

Very professional and helpful salesman.. He made our sale enjoyable and easier..

On 3-24-16 my Mercedes was stranded in Boca Raton after a major flood. After a month of repairs at your dealership, my car was released to me. Shortly after, while driving, heavy smoke began coming out of the engine filling the interior of the car. Upon return to the dealership, the engine was deemed completely non-functional. In the 5th month now since the damage occurred, my car has been sitting in the dealership parking lot awaiting a replacement engine from Germany. No date has been given to me as to when the car will be ready, and I have not been given a replacement car in the interim. Meanwhile, I have been making regular payments on my lease, with no car available to me, amounting to $3000. Multiple appeals I have made to the dealership and Mercedes Benz Financial Services have been rejected.

Excellent car leasing experience. I will do it again.

Andrew was my service rep who kept me informed as to the status of my repair. Actually spoke with service tech, Todd, who was great and patient in allowing me to explain noise coming from my engine. Car was in shop longer than I hoped, but once diagnosed, was repaired quickly.

My experience at this dealer ship is always outstanding.

The whole.process was great. From the.welcome when I got there test driving they went out of there way to make me happy Russ is the best Alex the manager too Thx

Great service and consultant was great amd detailed about the repairs

I went in on 7/28 to buy a GLS SUV and got stone walled my customer rep was nice but said he had nothing to do with the price. I spoke to a Mr Mohamed 2 times and nothing happened I told them I didnot want to use their financing but my own andmaybe I wold pay cash. They then had the finance manager come in to tell me they had 2% fianancing and I again told them I wanted my own bank financing. I thought at that time we would be negiatinga price and I told them a low ball figure and figured they would come back with a fair price. I have bought many cars and buying cars is always a hassle and a hagge and they NEVER came back with another offer. They told me that the managers were in ameeting which was bull and 45 minutes later after I was in their waiting room my service rep came out and told me they would not negoiate on theprice and not discount aything. I went home with a price of 87,000 even though I didnot want their appearance program or their dent program which would have added $1000 to the cost of the car. I am amazed thast no one had the guts to come and tell me to my face that they would not deal with me. I figured i could get a measly $2000 off of a 80,000 car but I guess this is not the place for a deal. I have tried calling the manager many times and left many message to try and rectify this situation but no one has called me back or even answered my calls. As far as I am concerned I WOULD NEVER deal with a company like this since they do not have the guts to talk me, I would have given this store a 0 but it does not let me. They even let me walk away with purchase page that they knew i was not interested in

Work was done, another car available for my use, and all went well.

I never been so disappointed with any other diler I have my car there over 3 months and still no don't yet mihey was the sales representative ho take over my problem about my car and he never take seriously my problems and even I have too talk about it with he's boss and her tell me she will make sure the job get done quick as possible and I have to wait 4 more weeks and I have too call her again to see what happens and she even have no idea what have to bee done however if you and you insurance have to spend over 17k to fix your car you spect better service!!! I will never again will be bringing my car there again not even for regular service!!!!! Thanks mihey and his boss Ailed Riberol

After I received my cost estimate I shopped around for other options and found only a small difference in price. I went in with an estimate of my cost and came out with a lower price with the same quality Mercedes products. To be able to say this is not normal for car service is an understatement. They were able to pass the savings on to my bottom line. I know this is not a common practice but being retired, every savings is a blessing. I required brakes and four new tires. The car rides so much smoother. Thanks Mercedes of Pompano for a smooth ride and a smoother price.

Chip my salesman was great. He found my car for me and handled the deal too. The rest of the staff there helped too with finishing the paperwork. The car is great and I love it! I would send my family and friends to him for any car that they wanted. Everyone at the dealership was very helpful too...

By Sandy Melo I brought a Mercedes-Benz here in pompano. They promised me that the car was in excellent condition, after 3 days the car had 4 air bags broken and mechanical problems. They robbed me $30k. In my opinion they are scammers. Sandy Melo

It has been a satisfactory one to date. The response has been prompt and whenever I have had to leave a message, I got a call back on time.

excellent - too demanding to ask for 50 characters

Service person is very professional and polite. The maintenance performed was completed in a vey timely manner!

We will recommend Mercedes-Benz of Pompano to all friends interested in purchasing or leasing a Mercedes - Benz.

Great Service beginning to End. Thanks Bob Abrahams!!!

Very efficient, very good. Not much more to say. I am a long term customer of this dealershipp

Not going back to this dealer. Service is not like Mercedes, sorry but I've been a Mercedes since 1998, and this dealer is not like any other one I've been. Poor service.

I had issues with tire pressure and emptying key battery on my 1-year old Mercedes Benz C300. The pressure issue was caused by a nail. The tire had to be replaced. Because it was my second issue with tires on my car The dealership took care of the installation cost and miscellaneous charges. Bradley Markoff, my service advisor, was very knowledgeable, friendly and communicated the issues promptly and clearly. I can only recommend the dealership and Bradley.

Twice I've been let down, they were not able to help me on solving two problems on my ml63

buying cars for 50 years first time I liked buying a car thank you

This is the worst Mercedes dealership I have ever been to. The service was horrendous. My car broke down and had to be towed and it sat on the lot there for four days without anyone looking at it. After speaking to the service manager, Todd Banks, who couldn't commit to when my car would be looked at after four days, I had it towed to the Mercedes of Palm Beachs who took it right in that same day. Poor service department with a very poor service manager . If I had the option to give it no stars I would . BEWARE!!!

It was a great experience dealing with my services visor Armando Ramos

Great service at Mercedes Benz of Pompano Beach! The improvements at the store are amazing.

First vehicle buying on my own and the car is amazing. David Einhorn at Mercedes of pompano helped me get into a 2014 c250 certified and the experience was nothing short of amazing ! So glad I came there and got a great deal from an amazing dealership.

They have the most beautiful and clean facility, service is excellent and the people are very courteous, and friendly.

Really a great experience. From the minute we showed up at the dealership until now that we are driving the vehicle. Great job.

Great service. Friendliest staff I've ever dealt with at a dealer!

Kevin Desko handled my service impeccably, from being to end and arranged fro me to be dropped off and picked from my home, thank you Kevin at Mercedes Pompano beach

Our buying experience was superb and smooth. We experienced no pressure to buy. Everyone was knowledgeable and helpful. Thank you Virginia and everyone else we had contact with.

Excellent service time was spent explaining all details to me and everything was carried out the way the service representative had explained first time that I actually had someone take care of each and every individual issue

My family are loyal Mercedes customers and have had our cars serviced at many different dealerships across the country- Pompano Beach Mercedes continues the long tradition of friendly service and speedy work. My rep, Mandy, was kind and professional. All of the people at the Enterprise on site were DELIGHTFUL, even though they had tons of work to do! My only complaint would be my treatment at reception. I work in customer service and rarely complain about bad service because I know anyone can have a bad day, but Claudia was so rude, disinterested and dismissive that if I was a first time Mercedes customer- I don't know that I would feel comfortable returning. Hoping she was just having a bad day!

Mark Sawyer did a great job. Buying a car is usually an unpleasant experience, but Mark made it easy. Had a problem with a weak battery and it was quickly replaced with a new one. Good work!

Since I purchased the car I experience some issues on a pre- owner 2014 mercedes, and has been 3 months already, my car was more at dealer getting fix them was with me. They have really bad customer service, and the meneger don't even respond to emails, I still waiting for them to get my car completely fix.

Service Department is fair at best. After multiple misdiagnosis a $1,000 repair cost me closer to $4,000. The last time I'll go there.

Mislead at sale as to safety options on the car where not i lidded as described Warranty repair: I've been ignored for over a week even after a reminder call so I can St up an appointment time for this to be addressed while I'm off on summer vacation. Several reassurance that my service advisor would return my call have not been met as promised. Horrible after sales support Sid Goodman

2ND TIME, WASH AFTER SERVICE IS TERRIBLE

Hi guys! my name is Frank. I had bad experience with the dealership Mercedes-Benz of Pompano Beach, because they sold me the beated and problem car, Mercedes Benz e350! and they didn't let me know before, when I was purchasing this car. And then later I figured Out it has beated, and has problems, I been asking the manger of that place to fix this problems to mr Billy, he said no! We can not help you!

My services advisor never got back to me after several requests!!!

Absolutely horrible! I had a great experience with the seller Ivan, but other them that I had a few problems on my car since I bought which I had to go there a few times, 2x they called me saying the car was ready and when I got there the car was not ready to go, still with the same problem, I would never buy any car on that dealer again.

Bought a used vehicle told they would FedEx plates the next business day; nothing ever arrived and temporary tags expired so can not drive the car. Lots of money to spend on something that I can't drive. After they take your money no help at all with solving the issue or getting an extension on temporary tags.

My wife and I have 2 new Mercedes Benz's from Mercedes Benz of Pompano Beach. Over the years we have bought many new cars from multiple dealerships. From the date of purchase from Mercedes Benz of Pompano Beach through the last two years that we have been going to this dealership, we have received exceptional service, and great customer relationship. In particular, I would like to point out the personal attention given to both my wife and I from Armondo (Mandy) Ramos. Each and every time we have been in for scheduled or unscheduled service, Mr. Ramos has gone above and beyond our expectations. In the automobile business, it's very hard to find a a dealership that from the initial buying experience through the service department interaction, exceeds your expectations. Mercedes Benz of Pompano Beach is that kind of Dealership...

We worked with a guy named sonny taleb and the experience was just phenomenal.

I purchased a certified pre-owned 2010 Mercedes Benz E-350 at Mercedes Benz of Pompano in Florida on May 6, 2016. This was my first time buying a Mercedes, I knew exactly the type of car, color, and year I was looking for. My sales representative was Steven Rahal he explained everything to myself and my wife and even let me test drive the vehicle I have came to own today. The first issue I have was that me and my wife had came to the conclusion that we did not want the Appearance Protection and Dent Protection but we were lead to believe that both came with purchasing a Mercedes Benz but later after all was said and done we found out that it is optional to have those. My second issue is that I waited at least 30 to 45 minutes for them to try and find the second key to my new vehicle which was unsuccessful and I also did not have a vehicle manual. I was told by my sales representative Steven Rahal that both the manual and the second key for the vehicle would be overnighted to me. I wouldn't make a big stink about the key but I was told that Mercedes does not sell vehicles without two keys obviously that was a lie. Today's date is May 29, 2016 and I still have yet to receive my vehicle manual and second key. I was hoping my experience with Mercedes Benz would have been more complete and satisfying. Since purchasing this vehicle I Mercedes Benz of Pompano started emailing to share my car buying experience on Yelp and Google, I was trying to hold off until I received my second key and manual but I will make this my review for both.

Anja was a pleasure to service with. Everything went to perfection!

Great follow up & service from Jeffrey Jerome in sales.

If it wasn't for Dave Minnich, I wouldn't come back, And if wasn't for Kevin Desk in service I wouldn't come back.

Great service advisor. Would get 5 stars if car was inside the waiting area ready to go as I called 30 mins ahead to pickup. Service receptionist taking the call failed to inform anyone of my arrival. MB can do better

We love our S550 Mercedes, but it was touch and go whether we would buy from this salesman. This Certified Preowned car had no Owners Manual, no First Aid Kit, and no second key -- all items the CPO said had been checked. There was a broken grill visible only in the back seat. The promised training by a computer expert in how to use the car's features turned out to be a rushed time with a substitute person who mostly said "Just fiddle with it, you'll figure it out." If the salesman had said one more time "Let me check that out for you" when asked for the missing items, etc., or tried to hug me, I think I would have got violent.

My salesman Bob was awesome, my husband dealt with him for years, however, now that service is needed on my vehicle I am finding that the service team that I have had to encounter is unprofessional, unresponsive, treats you like a crook and really have no idea how to provide excellent client service. If you need service take your car elsewhere..MERCEDES BENZ USA IS DOING A DIS-SEEVICE TO THEIR BRAND..

What a pleasant car buying experience. I just want to take a minute to give Jeff Jerome some much deserved recognition- Jeff is hands down the best sales associate I've ever worked with while purchasing a vehicle. He was professional, friendly and warm from start to finish. None of the stereotypical car salesman BS with him, we never felt pressured or uncomfortable and he never got irritated or impatient with us (like a lot of other car buying experiences I've had). If you're in the market for a new Mercedes, or even a used vehicle they have in their inventory, do yourself a favor: SEE JEFF!!!! He's awesome. And Mercedes Benz pompano in general also made the experience great. Happy and satisfied!

Thank you Richard Barri for making this process seamless and efficient. I love me new car!

Worst experience for service on my GL 550 I have ever received at any Mercedes dealer. Will never return to that location again!

My salesman, David Einhorn, was wonderful from start to finish. He answered my e-mail promptly and met with me later in the day. He told me all about the car and wa pleasant to deal with throughout the purchase. Craig Santa Maria, the finance manager, apologized for the length of time that I had to wait for the deal to be finished. He was extremely pleasant also. Lastly, Harriet was great about instructing me how to use the many features on the car. I was told to stop by if I have any questions or need a new tutorial on features. Everyone was helpful. I love the car and the dealership!

I recently purchased a car. The car is beautiful and i like it a lot. I live out of town so i bought it off pictures, what the sales associate told me about the car. She gave me a service record showing all the services the car had done previous to me buying it. Once the car was shipped out here and i took it off the carriers truck it was making a noise. I called and spoke with my sales associate and she assured me it was nothing the car was just serviced prior to me buying. I took it to the Mercedes dealership just to have it checked. They told me it was the belt tightener and sheave pulley. Usually I wouldn't care because the car was sold as is but the dealership just changed the serpentine belt prior to me buying it. Which means they either didn't put the belt tensioner and sheave pulley together properly or they knew it was broken and didn't want to fix it. Again if it was a new issue and they didn't touch it prior i wouldn't care. But it not and I emailed them a copy of the invoice asking to see if i can be reimbursed. I spoke with the sales associated and asked if the James Mullen/sales manager can call me and even sent him a email on 01/15/2016 and he still no response. Its 10 days and i have got a response. I guess this is how they do business once they receive your money

5.0 star rating First of all I would like to thank Steve Rahal for his personal service and attention. Thanks to Steve and the rest of the staff at Mercedes of Pompano. My car buying experience was head and shoulders above what you would expect when buying from a dealership. The personal service I received was very impressive. Thank you for making this car buying experience so easy and customer friendly. I sure will be returning for my next purchase and will be sending my friends to Mercedes of Pompano. All asking for Steve! Thanks again..

The vehicle I was a 2006 E320 CDI. The sales representative provided excellent service. The staff members ensured that the sale ran smoothly.

Nice car, good customer service, I will recommend dealer for future buyers

Sales and delivery experience was very pleasant, sales person was very helpful in selecting and choosing the option of my new S550

I had a great experience leasing the GLE 350. This is my second Mercedes that I've either bought or leased. The only reason I went to this dealership was because Mr Ali is an excellent, friendly, and helpful professional. I was very pleased with Mr Ali and my overall experience.

The experience l had buying a car was made very easy. I was in New York and called my salesman in pompano Florida to find the car I wanted in silver color. He had the car with the extras that I wanted. When I got to Florida we agreed on a price with relatively little bargaining on my trade. The sale went smoothly. Kudos to Mercedes of pompano

Had an awesome experience working with both Ivan and Bruno in both selecting and purchasing my 2016 E350. Purchasing a new car is extremely stressful, but working with Ivan took all of that away. He is so passionate about his job and treats his clients like family. Bruno makes the financial part a breeze. my car was delivered with a big bow and a special gift for me and my precious pooch!! I will be an eternal customer!!

After finding the right car for my specific needs the leasing process was very easy and professional. Jimmy Mullen and David Minnic treated me courteously and showed their expertise and knowledge about Mercedes products. This is my third Mercedes with Mercedes of Pompano.

fast and friendly excellent well done guys, i needed the car out in a timely manner and it was, very impressed

We cannot be more pleased by the exceptioal treatment from Virginia Mary and Lee Rivollier

I had never purchased a car online before, but Russ Kerr made it completely painless. I couldn't recommend them highly enough. I'd give them six stars if I could!

I purchased one of the last GLKs available. I traded my 2012 GLK for the 2015 model.I love this car as it allows me to sit up high and it's not so big.

Love this Place ! Got my E-350 Coupe here and they keep it in tip top shape for me.

I would highly recommend my salesman Abe Pourghassem. I had not been planning on buying a vehicle but since mine was totaled I really had no choice. I went to the dealership expecting all the usual salesman techniques but was extremely surprised with Abe. I was not in a position to buy a new car but he treated me as though I was buying the most expensive car on the lot. Everyone at the dealership was friendly...I will definitely be a repeat customer.

I purchased a used car from them and the experience was wonderful. I was treated as if I bought a new car and the salesman David Byles went above and beyond to ensure that I was satisfied with my purchase. The service guys are also very helpful and took care of any issues I had with the car. I would definitely recommend this dealership.

No hassle good deal car buying experience at Mercedes Benz of Papano

I made arrangements from another state to lease a new E-350 from Mercedes Benz of Pompano. Bob Abrahams was my salesperson. He and Harriet Levin were helpful at the time of leasing, offering to explain the details of the new car and pre-setting my Sirius radio stations. I feel that I can go back to them with any and all questions.

Robert Abrahams was such a pleasure to work with. I never felt pressured or stress, leasing my new car.

Exceptional service from my salesperson. He stuck through my wishes and delivered a great deal

Mercedes Benz of Pompano is the finest car dealership I have every encountered. The moment I entered the dealership I knew this was where I wound find the the deal I was searching for. I shopped Mercedes dealerships from Miami to Tampa and there was none that compared to Mercedes Benz of Pompano. The other dealerships could not meet or exceed the warm, friendly, genuine atmosphere that I found at Mercedes Benz of Pompano. David Rubano is the ultimate sales person. He dedicated his time and his efforts in helping me at every step of the way to make my purchase stress free. If you are searching for the ultimate car buying experience, I recommend Mercedes Benz of Pompano!!

Never had such a great service in the shortest amount of time, I've always questioned the fact that besides having an appointment a person had to spend the whole day in the service lounge at a dealership while their car was being worked on. I think people at Pompano Mercedes Benz had finally figured it out, and realized that service doesn't have to take forever to be good or great. The notion of looking good by taking a long time working on something had been proven otherwise by these people and commend them for doing that. Great work, great old fashion customer service!!

Robert Abrams was delightful to work with and very professional! I will recommend him to all of my friends.

professionalism, efficiency and friendly service was our experience at Mercedes of Pompano.

Was with my brother having his car serviced and I was looking for a new Mercedes which is the only car I will drive. Fell in love with the car and was driving it home two days later. Cannot say enough about the salesmen I dealt with.

I just wanted to say Thanks to Bob for a Great Job! He was Fast and efficient and had me out of the Dealership in about an hour. I thought that was impressive. I Love my New Mercedes!!! :)

Mr Phillip Moodie eased my pain and helped me get into my new E350

We traveled from Denver, CO to buy a car from Mercedes-Benz of Pompano, from the beginning the entire process was super easy and our salesperson Russ was amazing! He made sure to follow up on everything and made sure we had all the right information before we had to fly out to buy the vehicle! We are very happy with the purchase and definitely recommend the dealership and Russ to anyone looking to buy a new or used car!

Awesome experience. Attentive Sales associate , very accommodating, patient , & welcoming. Phillip ( our sales associate ) was extremely helpful , friendly , & very attentive. Smooth process from showing the car , picking a car , test drive , until the end. Def. will be back for my next lease & highly recommend to go to MB of Pompano for your dream car & excellent service !

Had a wonderful experience at Pompano, Florida. The Manager Bruno and my salesman made the purchase stress free. and I highly recommend this dealership. This is my third purchase and.Mandy in service has always taken care of my cars. I send all of my friends to Mandy....

Ivan was great stayed on top of everything and made sure everything went smooth.

I had an excellent buying experience with Mercedes of Pampano Beach. The saleswoman was wonderful, friendly, knowledgeable and attentive. She showed me exactly want I wanted to see with their inventory. Resulting in a perfect fit in automobile for my needs. They have the best inventory and prices around!

Phil has terrible customer service. This guy is supposedly a manager? How exactly do they expect to resolve a customer's issue if they are never contacting the customer? After repeatedly calling him over the course of several weeks to see if progress had been made, I decided I'd give it more time. A month wen by and you'd think he had an answer for you? NO, just excuse after excuse after excuse. Trust me its not that I wasn't patient, I dealt with him for 4 months maybe more and every time I spoke with him he promised he'd call back with an answer. Never got a single call or update on something they had faulted on. I know you're probably thinking "Oh its probably not something important.." Wrong. It was regarding my maintenance contract. Had to invest hundreds of dollars due to an oversight in the contract. Will never be getting that money back, and for that I sarcastically have Phil to thank.

Kevin Desko is an excellent Service Manager and always goes the extra mile to help.

Facilities score avrerage because of reconstruction( hudge one) of the building

My buying experience at Mercedes Benz of Pompano was fantastic. Everyone went above and beyond to accommodate us. The salesperson, Steven, was very patient and extremely helpful. Bill, the manager, was a delight and really helped us get to the price that we wanted.

Have been going to this dealership since 2003 . Have always had great service and any needs have been fully taken care of.

I had an altogether amazing experience. The Staff is friendly and courteous and our interactions were very pleasant. I was made to feel very welcomed and that they delighted in making me satisfied. I truly have no misgivings whatsoever and shared how wonderful my experience was with my colleagues. Everyone that I encountered was simply lovely and my Sales Representative was awesome. I expected to have a good experience, instead I had an outstandingly amazing experience. Thank you, Mercedes Benz of Pompano. I am so looking forward to a continued wonderful relationship as you attend to my vehicle maintenance needs. Thank you.

Just got my car back from body shop after three long months and $20,000 of damages. The car was towed to my office at my expense. As I got into car the dashboard was lite up like a Christmas tree. Traction control light on, cruise control inoperative alignment out of wack steering wheel more crooked then Bernie Madoff!!! The paint shows extreme amount of orange peel thru out entire driver's side. Not one Manager will answer me!!! Apparently every upper manager off today so I guess the janitor is running operations. Absolutely disgusting horrific customer service!!!!

Great experience. The professional staff was very helpful and attentive. They answered all of our questions.

Great experience with our salesman David Byles and the whole team

This dealership is fantastic everything from management, sales staff, finance to any one on the floor. Professional and fair. Made the buying process easy with an outstanding product. Would recommend this dealership to everyone I know!

Had spoken to my dealer beforehand and he was prepared to show the vehicles that I preferred. He was very easy going - no pressure.

It's difficult to say a car buying experience was a delight, yet this one was. From the first correspondence by email to the delivery of the vehicle this dealership was on top of their game and gave me a most professional, courteous and stress-less engagement. I mostly wish to thank my salesperson David Einhorn for walking me through this purchase without once losing his smile and offering his friendship. I highly recommend.

I tried to obtain information on a car available for sale. The sales lady was very unprofessional. Acted like she could care less in obtaining info. on car for me. I waited 7 hours for a call back on availability of car. Tried a different salesman,same treatment. It seems they were very confused and could not find the car that was showing for sale. Stay away from this dealership,there are others much more professional!

I am just thrilled with my new 2015 C300! My salesman, David Byles, couldn't have been any better. The whole process what not what many perceive as the "unpleasant" car buying experience. David was very easy to work with, he didn't apply any sales pressure and it was so obvious that he genuinely cared about me and wanted me to get the most out of my car. He even arranged for me to get a tutorial with Harriett who did a great job demonstrating all of the whistles and bells of which there are many from the command console to the blind spot assist . Thank you!

in and out of finacing in minutes fast and friendly

Ms Grooms was attentive and has earned my business for life. She made the service appointment a pleasure. Looking forward to leasing my next SLK-250 Christmas.

It was great experience. I would like to thank Moody for helping me.

I live in the Florida Keys. So, pretty much everything is done over the internet. When I was in the market for a new car I did my homework, read all the reviews, watched all the videos and asked friends about the new car I chose. I'm tall so size is a concern. Since I hadn't driven in over 5 years due to medical conditions I asked a friend to check out the new CLA-250. Not enough leg room he said. But I should look at the 2015 C300. Totally restyled. I picked out the colors and options and proceeded to shop online. There are three other MB dealers between me and Pompano. All with good reputations. But no one answered the questions I presented or found the car I wanted. I expanded my search to include Pompano/Palm Beach. Merisol Cruz, the internet rep from Pompano called within minutes of my query. By the afternoon she had found the car. By the following morning I had a firm price. She was friendly, professional, and courteous throughout the sale. We arranged to have the car delivered in four days. My driver took me to Pompano where Merisol had all the players (finance, managers, etc.) waiting. Everything was explained to my satisfaction. The deal was done. Car was immaculate. And they made me feel special. The drive back to the Keys (about 95 miles) was to be my baptismal under fire. I hadn't gotten 1/2 hour South on the Turnpike and a large truck dumped some good size stones on the roadway. Right hood and right A pillar took the brunt. Scratch on the hood and good sized dent in the pillar. I notified Marisol. Service and body shop were alerted and a mere three days after the original delivery the professionals at Pompano MB had the car looking like new. Every step of the way was handled properly. I've been in service related business for 55 years and know when something is done right. Well done Merisol and the rest of the Pompano Beach Mercedes-Benz family.

I have dreamed of having a convertible sports car and added it to my bucket list. For two years I have thought about it and finally decided this was the time before my son takes the keys away. (I am 69 yrs old) I came across an AARP auto email and put in my model of choices in my area. I got several choices and picked 6 cars that met my critique. Two were at the Pompano Mercedes-Benz. I called and was immediately assigned an agent and made an appointment. He explained everything about the car, price, warranty, financing, safety, service, gave me a tour of the facility and gave me a copy of the CarFax. I told him I had other dealers to see. There was no pressure for the three days I was shopping. I went to the other dealerships but the Pompano facility stood out above the rest for information and making me feel like part of the family. They answered all my questions and really busted the bad car salesman reputation. I am driving my dream car and loving it. Thanks Mercedes-Benz of Pompano.

With three other Mercedes-Benz stores between my home in the Florida Keys and Pompano you may ask why I chose this one. The phone response to my internet request was immediate. The follow up to finding me the car I wanted was spot-on. Every detail was covered and the car was in perfect condition upon my arrival to pick it up. The whole process effortless and enjoyable. You get the feeling these people love what they do and it shows.

horrible mercedes c400 several get problems without solution after several trips to the dealer

Unpleasant, money hungry, inefficient! Charged 1000 for a regular scheduled maintenance of the car that is under warranty!

Went there for service of a headlight on this past Saturday. Excellent service and customer friendly reps.

I just want to let everyone know who is considering on buying a MercedesBenz that MercedesBenz of Pompano is Outstanding!!!!! and a Great place to buy a Merceds... From the time that me and my wife walked in the door we were treated with nothing but Respect and Professionalism from all of the Team there. They went out of their to make sure that we were feeling like we were at home....Our Sales person was Millard Snyder...What a Great sales person and a Great guy....Chip was very Professional and knowledgeable on the cars and no matter how many cars that we looked at he was there to assist us with a smile... Chip wasn't pushy and that's what we liked about our Experience at MercedesBenz of Pompano!!!!!.. We Love our MercedesBenz C300!!!!

Mercedes Benz of Pompano is the BEST! This is our 3rd Mercedes purchase from them and they've always been helpful as well as professional. We wouldn't dream of using another dealership! Our service manager, Anja is wonderful.

I purchased a beautiful used car from Mercedes of Pompano. Chip Snyder was an excellent salesperson, knew what I was looking for and was not high pressure at all. In fact, he and Alex Damoorgian made the entire process as relaxed as possible. I expect to buy my family's cars from them in the future.

This was my FIRST experience buying a car as a single woman and Jeffrey Jerome who was my sales representative made it an easy & pleasurable experience. Everyone at the dealership was superb. The level of assistance throughout the buying process was beyond superb.

Ivan silva is the best seller,a ++++++ excellent service,and fast transaction

Great people,also a awesome Brazilian sales man ;Ivan Silva ; he was willing to help from start to finish, I love it ; thanks you guys for my almost brand new Mercedes Benz C250 ,2014 , very pleased !!

Great please awesome Brazilian sales man Ivan Silva ; he was willing to help from start to finish, I love it ; thanks guys !

This is the second time that I am buying a car from them.. They are just great !

Great sales assistance by Ivan Silva at Mercedes Benz of Pompano Beach made for a pleasant car buying experience. A very easy and honest rapport quickly established by phone led to a fast and efficient deal.

As good as expected for a MB dealer. Sales rep. was patient and informative. I looked at pre-owned vs new. I purchased a new loaner and felt good about the entire experience.

I have known Joel for several years. He helped me buying my previous Mercedes Benz auto. This time I went directly to look for him and as I expected I was not disappointed. He helped me through the process of choosing my new GLK and made things easy and fast for me. Great experience .

I initially purchased a used SUV from this dealership in mid December (2014). However, 70 days after the purchase (and 10 days after the warranty expired), my vehicle experienced an engine failure so extensive that it required a replacement. After talking to the salesman who initially sold us the vehicle, and the manager, they offered to pay off the current car loan (via trade in value), and made me a great deal on a replacement used SUV. This was a one in a million surprise, and they came through beyond our expectations. Will be sure to purchase future used cars from this dealership.

The staff was very nice, the car we brought was just what we were looking for. The car is in excellent condition. We are very happy with it Thank you

I recently purchased a Mercedes-Benz C Class at Mercedes-Benz of Pompano Beach. Our salesman, David Byles was pleasant, professional, patient, and very knowledgeable about the vehicle. My son and I stayed at the dealership well past closing making a decision on which car to buy. We never felt rushed, or pressured into making a decision, nor did we feel pressured into purchasing a vehicle. I am very pleased with the final selection!! I am confident that my family, friends and I will definitely be returning to Mercedes-Benz of Pompano for all future car purchases. Thanks David! You are the best!!. On another note, Phil (unknown last name) made my son and I feel very uncomfortable. He came over commenting about the time, and informing our salesman that other employees were preparing to leave. Of course, hearing this I quickly apologized for the late hour, and prepared to leave. Phil's comments were rude, and should never have been voiced in front of a potential customer. If it were not for David Byles' exemplary customer service throughout our visit, I may NEVER have returned. I sincerely hope Phil's actions are addressed!

very professional sales team, very attentive and followed up.

It was a great! Bought a GL series vehicle. Rides like its gliding on a cloud

Leasing my new Mercedes was very easy, efficient and non-stressful! No pressure, My salesman took time to explain and compare the various models I was interested in. The sale itself was quick easy with no pressure.

Excellent service and customer care in buying my new car. Knowledgable and trustworthy.

Chip Snyder oversees the online sales connections for MB of Pompano and I worked with him last week to grab a used, low-mileage Audi allroad Prestige Plus, which is a rare car to find and even rarer at a decent price. Chip and Billy, the manager there, offered me the car for an extended test drive and two days later I brought it back convinced it was as good as it seemed. Normally this is when things get sticky and tricky. Trade-in valuations, credit lines, paperwork, titling and registration. Not this time. A bit more on the trade-in, ridiculously smooth financing, and only a small wait (by car buying standards) for all the red tape to be dealt with and off I drove with a gorgeous (almost) new car with more bells and whistles than I could have hoped for. Fair, fast, and no hassle.

Chip Snyder oversees the online sales connections for MB of Pompano and I worked with him last week to grab a used, low-mileage Audi allroad Prestige Plus, which is a rare car to find and even rarer at a decent price. Chip and Billy, the manager there, offered me the car for an extended test drive and two days later I brought it back convinced it was as good as it seemed. Normally this is when things get sticky and tricky. Trade-in valuations, credit lines, paperwork, titling and registration. Not this time. A bit more on the trade-in, ridiculously smooth financing, and only a small wait (by car buying standards) for all the red tape to be dealt with and off I drove with a gorgeous (almost) new car with more bells and whistles than I could have hoped for. Fair, fast, and no hassle. Really a pleasant surprise all-round.