Came in on an update to computer recall It was done by the end of the day

Chris took care of everything quickly and efficiently. I have received high quality service from this dealership for the past fourteen years.

The Best service department! Thank you Todd Banks and Brad Markoff!! Amazing team! Really appreciate your excellent service, loaner car and delivering my car to the office! Awesome to have so much trust and confidence in both of you! Thank you!!

Sales department is very professional and courteous they are not used car salesman. They will make a sale happen. The same goes for the service department smoothe and orderly

Ron Richardson, the service technician, made my service experience easy. I had to wait for the repair and Ron came over to me to let me know how the process was going and how much longer I had to wait.

Really nice to go to find a Benz.

Great experience, although it does take too long, we didn't finance but were still there for hours.

Have had a chronic transmission issue still not fixed after 4times. Glove box is in need of repair. Said it’s not under my warranty and estimate was $1000. Really?

this dilear scammed me with an s550 they sold it to me, saying that it was perfectly good and the car did not work when I claimed him, they measured that avia lost the guarantee, be careful with this dilear, they are scammers

Great dealership! Our family has purchased 6 cars from them over the years. Abe is wonderful and the entire service team is so helpful. Highly recommend them!!!

My sales person Reggie was fantastic. Everything he said he would do, he did. I am so happy with the experience and the way I was treated.

Mercedes makes an inferior side airbag that fails without the vehicle having been in an accident and requires that you pay for replacement. In addition they install faulty Takata front driver's and passenger side airbags that they have a recall for. Seems to me that if there is known problem with one set of airbags that they should service all airbags that are faulty by no fault of the owner. Horrible money grab. This is our family's 3rd Mercedes in less than 15 years, each having a dealership or factory flaw. And as you guessed, this will be our last Mercedes.

Bryan, our service representative, was extremely courteous and helpful. I hope he stays there forever!

Excellent job, although a little pricy.

great service, everything was clear and Fernando Londoño provide me professional services,He work hard to give me the best deal

I brought my lease in for its first 10k service. When talking to my advisor, Chris Lopez, he did not mention at all what kind of work my car needed, instead he just gave me a price for the service. When I returned to pick up my vehicle, he did not go over the services performed. Instead I received a bill, which included many things that I did not want, nor I believe was required. When I complained to Chris Lopez, he stated that all the services that were listed were required. I really appreciate this dealership because they have done good work in getting my financing done for my previous Mercedes and my current vehicle, but I am not satisfied at all with the service provided from their servicing department. I will definitely consider going somewhere else for my future service needs.

Bryan my service advisor was above average excellent everything was in timely manner good experience

Nice choice. friendly people to work with. Beautiful showroom. Thanks.

Wonderful experience buying my new 2020 GLE at Pompano!

Very good customer service and service

They’re customer oriented and really know what they’re doing. I just don’t like paying $27 for a screw...but that’s not the dealer’s fault. That’s part of owning a Mercedez.

VERY POOR ... WAS NOT GIVING THE RIGHT INFORMATION ABOUT EVERYTHING I NEEDED AT TIME OF PURCHASE...HIDDEN FEES THAT DOES NOT ALOWED THE CUSTOMER TO SAVE $. !!!!

From the service advisor, Mr. Armando ?Mandy? Ramos to the mechanic actually working on my car, George, they were all very professional and going the extra mile to make sure all my concerns were addressed. They made sure I had a car loaner so that I could continue with my regular work schedule and when I went pick up my car, they explained everything that had been done and had the patience to answer the 100 questions I had.

My husband and I were very pleased with the service we experienced at Mercedes of Pompano. Hugo, our Sales Representative, was by far one of the most genuine and understanding individuals we have had the opportunity to work with in a long time. He listened to our wants and really worked to find a car that had everything we wanted without pushing something else that was on the lot. We love our new car and more importantly the team that took care of us. There were several people including Hugo and Rosti who made this experience a pleasurable one. Thank you.

They performed a complimentary service check (pit stop) before a road trip and the car drives like new. We can now leave on our trip with confidence. We HIGHLY recommend this dealership. We purchased this car in 2014 from them and I believe it's the 3rd Mercedes we've purchased from them. They've performed the service on all of them and we're very satisfied. Thank you Anya and Brad.

Good customer service. Wish the process had been more timely considering that I had been there to signed documents and pick up the vehicle. Mercedes did contact me back and I mentioned this to them, I appreciate that they tried to make amends to the customer experience I had.

Excellent experience (with service manager Raoul)-----------------------------------

Very efficient and pleasant throughout

On vacation and check engine light came on. Drove in and they handled it.

Everyone did a great job. Brad was my service advisor, kept me informed and very professional, THe guys who assisted with the loaner car were very professional as well. overall great experience

There was a problem when my car was returned to me from the complimentary car was and when I brought it to their attention they fixed it without any pushback. Great dealership and management!!!

The phone setup is the worst of any place I have dealt with. Cant hear the first girl,, then got cut off several times.

My service advisor Bryan Lastres is very professional He was keeping updated through the day with the status of my car.

Wonderful customer service ! Armando was a true professional and very kind! I look forward to coming back to the Pompano Dealership.

I am very disappointmed with my last service. It seems as though everytime I bring my care in they dont do what is expected. First of all when I get service and pay 500 dollars my car should be cleaned that is what was always promised. It is never the case. Also I asked for new wiper blades and I was told they will do it free of charge, when I picked up my car they had never changed the wiper blades so I waited for 30 min. My time is just as important as the dealerships time. I had 3 granddaughters with me and when I arrived my invoice was not prepared either that delayed my time by another 30 min. o I spent 1 plus hours there just to pick up my car. However it only took 1 min to collect my monies. I am sorry but the service has gotten worse and we are thinking of leasing our next car elsewhere. We have purchased 2 cars here and leased 1. Pompano location has bad service and I feel that even when we have complained nothing is ever done with the complaints... Thank you, Nancy Dixon

The service staff always makes me feel welcome and they are very friendly and helpful. Thank you for your hospitality.

First class dealership.

Always prompt, and on time. Great experience.

The service department and overall customer support is GREAT for this dealership. Our Service Consultant takes time to know who we are and how best to provide the needed support. The facilities are great and it helps take the frustration out of getting your car repaired. Overall we purchased our car from them 2 1/2 years ago and they STILL make us feel like new buyers. Great service and people.

Excellent customer service. Nice staff, very professional and helpful.

My CSR Armundo was professional and courteous. Kept me informed about status of repairs and explained everything to me. I was extremely satisfied with his customer service. THANK YOU!!!

Excellent costumer service! I would definitely recommend this!

Finally an honest mechanic!!! Without going into tons of detail with my issue, I was told by 2 mechanics that to fix my car was going to cost in the neighborhood of $3-4000!! All from an error code on a check engine light. I took it to Mike after having been given his name from someone else who couldn't speak any higher of him. I showed up and spoke with him, told him what the others had said and estimated....I waited for about 1/2 hour and he walked in to the waiting room with an extremely reasonable $175 bill!!! What every other mechanic had said ( including mercedes) was total BS....it was a bad magnet! He KNEW what he was doing...and he was HONEST. He gets to walk around all day with a happy smile because he does what he likes, and he likes to help others and make them happy. He certainly did it with me! Super professional and I can't give him enough stars! I will be posting this review to other sites so you may see it there too, and I multi-post very infrequently, but I"m just so happy with how I was treated I feel it's the best thing I can do for everyone!

I'm 64 and have purchased quite a few cars over the years. My recent purchase from Mercedes Benz of Pompano is without doubt the most enjoyable car buying experience I've ever had. David Byles, my salesman, was absolutely wonderful to deal with. He definitely had my best interest in mind throughout the purchase and has contacted me several times since to make sure everything was okay. I highly recommend Mercedes Benz of Pompano. Although the entire staff was great to deal with, David stood out from the rest! Thank you to all of you for a great experience, a great car, and a great deal.

On my way home with my 2019 new Mercedes I had air pressure light and check engine light on! Very upsetting and disappointing

My experience so far was not bad. My sales representative Reggie went above and beyond to accommodate me. I gave this dealer a 3 star because unlike other Mercedes dealers they didn?t cater to the fact that the car buying experience takes a long time. My only suggestion is to provide some kind of complimentary snacks or something like the other dealers.

Over all everything was pretty good except my car was not washed and/or cleaned.

David Byles was professional, knowledgeable and friendly, I will definitely recommend him!

Years ago it was the nicest place to go and visors are not nice people there I just not friendly I?d rather take a ride to Delray or somewhere else altogether every time I go I get The same attitude other dealers have dealt with my whole life you walk in and he treat you like you?re important I feel like I?m going into a $5000 car vehicle place all the time never smile never welcome never any compromises just rude I could say that since it was bought by AutoNation used to be a whole other place

Great service! Fast and good customer service

it was easy to make an appointment with accommodating and very courteous staff and I refuse to go to DELRAY dealership where I purchased the car initially as I was not treated fairly and was duped by salesman when I purchased the car that needed a B1 service few months later that should have been done as it was sold sad and lacked a navigation chip that I had to purchase on my own thereafter I live in new jersey and I have been an owner of several Mercedes cars over the past 15 years DELRAY dealership was my first disappointment happy with pompano service should have come here first

Very good, courteous, knowledgeable and handled my problem professionally

excellent service and very happy that I bought my S550 from this dealer

I have had great service at Pompano Mercedes-Benz. My most recent experience has been with the service dept., representative Armando who was professional and considerate. Great job.

Great service as always. Raul my Service Advisor was excellent and all finished in quick order. Waiting area felt like an extension of my office.

If you are looking for a great new car sales person ask for David Minnich.

Fernando Londono is my sales guy and he is the best honestly. He went above and beyond so I could get what I wanted. The car I wanted was there but it was not the color i wanted, but it was in Miami so they brought it to the Pompano location thanks to Fernando. He really is amazing and i am very very happy with the car and with his service. Any issues I have I give him a call and he takes care of it immediately. Best purchase(lease) I have ever made!

Professional and easy to communicate with. Service completed ultra fast.

Wasn?t a good experience from pulling into the dealership to the over priced quote. I know it?s Mercedes, but come on.

Very personable and courteous

EVERYTHING WAS EXCELENT,THE SALES PEOPLE AND MANEGERS,THANK YOU

Poor service but great sales. If you bring your car in for low tire pressure and they give you air, would you not think they check your tire to see if you have a nail in it? Nope! The next morning low pressure again only to find out From a local tire store I have a nail in my tire. Then when you call service manager to tell them their service is subpar, they don’t even return the call back. Then a few days later they called to tell you to bring your car in for service and you tell them The last place you will take your car is MB Pompano and they still don’t even call you back. That is not service!!!!!

Everything went very smoothly from beginning to end. Thanks

Excellent service. Communication and customer service very professional Thank You.

I had a smooth sailing experience at Mercedes Benz Of Pompano. The entire staff were very helpful and friendly which made it real easy....

Ronnie is the best, puts back the true meaning of customer service.

Great experience! Nice people!

I just had the car for 3 days and a very loud noise came from underneath the car . The salesmen frye's to convince me that it's normal and heard it on orher vichles. I mentioned to him that I have been a client of Mercedes for over 12 years & I don't believe it. Besides most of my close family all have Mercedes & Porche. I spoke to a young gentleman and he came in the car and heard the same noise .We pull in to the service and Tom the chief machanique comes for a test drive and agrees that the noise is not normal . He speaks to Brad the service Mgr. and immediately request for me to bring in the car first thing in the morning. Tom cfm. to me that a request be made for him to fix the problem. Brad was very kind and the next morning Tom repaired the problem in 25 minutes. The salesmen should listen to their clients rather than pushing me off . I have a bad experience but the service staff Brad & Tom should be highly commended for taking the time to listen to my concern. I realize it's a 2016 & not new car. I paid it cash and had intention of switching the car to a E 2 dr coupe on my 65 birthday in 15 months. I definitely will not deal with the same sales person. The rating I give is for service because sales receives a 0

My 2010 C300 was on recall for Takata airbag replacement since 5/2016. I finally get the letter that MB has the parts & to contact the dealer. I made the appt., dropped it off at MB Pompano dealership and received a call a few hours later that they didn't have the right trim and had to reschedule. Really?!? This is a very inept service department. The trim code is identified in your VIN and they had that info to ensure delivery of the right part. I was told the part "has to be shipped from Germany and with the government shutdown, it may take awhile." It was a waste of my valuable time. I will never recommend anyone to buy this brand or go to this dealership ever.

One of my best car buying experiences. From beginning to end it was a smooth process. Shout out to Matthew Rodriguez for making it such a pleasant experience.

Good and prompt service, exceptional care from Anja Moore

Very disappointed in the fact that I brought my car in for the airbag recall and in the process of the repair your technician destroyed the air vent. The excuse from the manager was that the part was “dry & cracked”. If that was so, why wasn’t this identified before any work was done? Why not warn me of the possibility? Instead recall work was done and now they want me to pay for the repair of damage the shop caused. I cannot recommend the service here until they correct the damage done at their hands.

Kudos to this dealership and their honest and amazing Sales Associate James Parsons.. I leased my new C300 one week ago. This experience was honest and fair. I love my new car and would highly recommend to all..

Exceptional service. Kudos to Raul Mendez III, Service consultant. Treats you with respect and true customer service. Attentive and listens to your concerns. R.C.

Very well Done - fast and efficient.

This was perhaps the best experience I have every had in looking and acquiring a new car. The staff from the front to the finance persons are friendly and will work with the customer to provide you with the perfect car at the best price. I love my new Mercedes E class. Also the environment is clean and they also have good snacks and beverages. I would advise anyone looking for a new car to come to this dealership.

Good service and deals. See Reggie and Sophie.

Todd Banks went out of his way to ensure that my car arrived safely (it had been towed), and that it was properly stored iside. He had to wait past closing hours in order to do this. He then sent me a text, with a picture of my car to show me.

It was a good experience. However, my new phone could not be paired with my car phone. disappointed in that c

Excellent service, as usual. My service coordinator, Ronnie Richardson, was kind, courteous, and committed to ensuring that my service experience was outstanding.

Came in for recall and defective trim, previously told by same service tech that it was defective...then story changed and it was “my fault” for using car washes—? (Mercedes are so tender they can’t bear car wash now?), which after 30 years of driving and washing them seems...unlikely. To add insult to injury, car was not washed by service dept when I picked it up. Seems quality of service is not the same since the tragic loss of DM this past summer.

Alfredo was very easy and professional at all times

Great place to buy a car! Had an accident and car was repaired with care and looked brand new when we picked it up.

Great service. Car was ready on time. Very helpful.

THEY WARRANTIED MY BRAKES FOR FREE AND WERE DID A GREAT JOB

Steve was my best salesperson ever! He was knowledgeable, respectful and kind. He truly made my buying experience flawless.......actually the entire team made me feel welcomed and crazy important! Wow

Very good experience. I never think of going to MB of Pompano until David Byles called my phone and offered a way round to solve my situation. The whole process was simple and his knowledge and professionalism was outstanding. We had a great deal/experience and I will now buy my next MB with David in few months! Thanks very much.✅

Mark Sawyer has got to be the coolest cat you'd ever want to have to help you work toward your purchase. Affable, knowledgeable, honest as the day is long; this is one Scotsman who made every stage of my shopping experience an incredible pleasurable one. Jonathan and Sophia in finance are also very professional and don't hesitate to work tirelessly to help you achieve the car of your dreams. A+++

From the moment we arrived to the dealership we were treated like royalty. Warm reception, great attitude, and after explaining our needs we selected the car we wanted. Marc, the General manager and our salesman Mr. David Minnick did everything within their means to make the purchase of our GLE 400 2019 possible. We are very happy with our purchase and needless to say about our wonderful experience with this dealership.

Excellent from beginning to end. Quick and efficient transfer from old car to new.

I live about 2 hours away from the dealership and was interested in a CPO vehicle in their inventory. While working with Fernando Londono, he was responsive, honest and even texted me specific photos of the vehicle to ensure it met my expectations when I showed up to purchase. Likewise, the finance process was efficient!

I have done Business with Mercedes Benz of Pompano for many years and I always get impeccable service in every way. Great Dealership! I am never disappointed whether it is purchasing a new car, used car or for service.

I deal with Fernando the salesman he was great dealing with. I also dealt with Rossi the financial Manager he was also great in dealing with. They take care of the customer. I will do business with them again.

efficient & informative service personnel; comfortable waiting room; helpful in coordinating transportation

Bryan was great. Efficient and helpful.

Terrible post-sale service! I bought a pre-owned BMW and the dealership handed me only one key. They said they would try to locate the spare key from the previous owner but it didn't work out. So they basically told me to solve the problem myself. That is not the type of service I expect after paying $30k on a car!! It's clearly not for the cost of the extra key, but for the utmost disrespect for the client. Beware next time!!

Excellent customer service.

Great customer service!! Thank you Abe and Adam for an awesome car buying experience!!

their service was wonderful kudos to Abe, Adam and Tony!

My advisor rails great. He took care of me in a very professional manner

Great experience. They detailed my car beautifully. Brian was very good

Excellent service.

I purchased a Certified Preowned Vehicle at Mercedes Benz of Pompano and was told by the salesperson that the car came with a "bumper to bumper warranty, essentially an extension of the factory warranty that the car came with when it was new". In fact, I have bought two CPO cars at this dealership and was told the same thing both times. I brought my car in for repair of the rear window shade and was now told that such items are not covered by the warranty and that it was going to cost me $1,800 to repair the window shade!!! I was shocked and infuriated. I spoke with the GM who told me that there was nothing he could do other than offer me a measly 10% discount!! Unbelievable!!! Not only will I never bring my cars to this dealership for service but I will never buy a car from them again and will spread this word far and wide and frequently.

Excellent experience from the time I walked in from the time i drove off. Bob Abrahams and Rusty were very professional and helpful. Bob was very patient with me and knowledgeable. I told Bob what I wanted and he helped me reach my goal.

Although a loyal JM Lexus fan, I decided to look at at Mercedes and was won over by the excellent leasing experience I had at Mercedes of Pompano. My salesperson, Giancarlo Amyach, went above and beyond to get me the exact car I wanted. The sales manager, Marc Klein, was helpful in the process as was Adam Levy in finance. I would highly recommend this dealership!

Anja and the staff did a fine job fixing my C300! All is well again!!

Had 4 tires replaced due to wear. Also a wheel alignment. My car has a very light porcelain leather interior and there were a number of areas of dirt from tech’s hands or clothing that I had to remove after leaving the dealership. On the brighter side, I would like to compliment the parts manager, Mike Rodriquez, who worked with me on pricing the tires and installation.

although I did not purchase , the company was very receptive to my needs and respectful to deal with. They answered all my questions about the old corvette, and did not attempt to use salesman tactic's on me. Unfortunately the price was a little out of my budget, otherwise I would have purchased car from them.

Ronnie was amazingly accommodating in Service Dept.

The service was excellent. The service advisor was excellent.

MB Pompano from Service to Sales is simply outstanding and super efficient. Ms. Anja Moore is a true professional: Courteous, knowledgeable and efficient. I have been a very satisfied customer since 2000 and continue to enjoy their services.Many many thanks!! Karl K.

Very disappointed this was not covered under the insurance policy the finance guy sold us. He basically lied to my wife and I. Different dealership .

Prompt and courteous. Everything is spotless in the waiting room, and the facilities were great.

The agent keep me updated on my repairs and the repairs were fixed in a timely manner and I was contacted when done

I have been to other dealerships for service but this one is by far the best! the staff is professional courteous and kept me informed about what was going on with my car!

Great experience buying a car. James Parsons was a pleasure to work with!!

I purchased a 140k car from here. Within months the car was clearly a lemon. Took them over 5 months with my car in service to get the car purchased back all the while I was making payments for a car I didn’t have in my possession. Owned the car just shy of 9 months with it at their service center for 5 months. Didn’t seem to be a priority to them. The service department was a mess. They took my car apart and gave it back to me with parts missing and tools left in vehicle. The GM is a good guy but over all I would pick a different dealership in case there are issues getting them resolved here is beyond frustrating.

Every person I came in contact with at Pompano were wonderful,professional,and the reason I will still owne Mercedes,going on 25 years.

Treated like VIP

All people at this dealer have been friendly and tried very hard to be helpful and to be sure that we are enjoying our new vehicle.

Excellent service all way round. From the minute I walked in the door to the minute I drove off. 10 stars.

We own two Mercedes. When ever I bring them into Mercedes of Pompano everyone there is always friendly and personable. Andrew is my service person and he always does a great job.

Brad mark off was the absolute best. I will be back for sure

It's always a pleasure to be treated well! Andrew Almanzar does an excellent job of ensuring that happens.

Bradley Markoff provided first class customer service. I was very pleased with the overall service process, everyone I encountered was AWESOME!!!

Great sales associate and a great sales manager ... they made it happen ...

The bill was much much higher than I thought it should be considering I took it to another dealership to have the same problems looked at. I decided to get one thing fixed instead of everything and the service advisor could have informed me that the item I chose may not have been in my immediate best interest. When I came to picked up my car as I was getting in they said oh by the way we had to jump start the car because of the battery issue so keep an eye on that. It would have been nice to suggest I don't fix my headlights when my car won't even start. Better guidance would have been nice.

We have been customers for many years. The whole family drives a Mercedes. There are always at lest four in the drive way. The last one was for our daughter who knew what she wanted before we even arrived at the dealership. She wanted the same model as her brother's, the CLA 250. So we called it in, and they had the right color and package she wanted. By the time we arrived, the car was seating in the delivery room, paperwork took another 30 min and we drove out. Excellent service all around.

The service department is much more efficient and friendlier that Fort Lauderdale Mercedes-Benz.

This is the third Mercedes I lease with the assistance of Mr. Bob Abrahams. He is a real professional; he is always ready to guide you thru the process of a leasing or buying a vehicle.

Fernando and Finance Manages very professional good service very caring

Bad Experience, Financed a vehicle one year ago and was aggressively sold pre-paid maintenance when signing paperwork, one year later bring my car in for service and am told that the have no such record of my purchase but it is possible that they may have "forgot" to attach it to my account, after numerous attempts to reach someone and being told someone would call me back for two weeks. After much patience and diligence in calling and waiting on hold I Finally reached to a "supervisor" who said she would look through all my records which was explained was 120 pages of documentation in all of 3 minutes and said I do not have pre paid maintenance at all but she can offer me a discount of $100 off if pay am willing to pay for 3 years in advance now for well over $1000. Feel very mislead in dealing with this company and will not ever buy or service my vehicle with them.

Bad Experience, Financed a vehicle one year ago and was aggressively sold pre-paid maintenance when signing paperwork, one year later bring my car in for service and am told that the have no such record of my purchase but it is possible that they may have "forgot" to attach it to my account, after numerous attempts to reach someone and being told someone would call me back for two weeks. After much patience and diligence in calling and waiting on hold I Finally reached to a "supervisor" who said she would look through all my records which was explained was 120 pages of documentation in all of 3 minutes and said I do not have pre paid maintenance at all but she can offer me a discount of $100 off if pay am willing to pay for 3 years in advance now for well over $1000. Feel very mislead in dealing with this company and will not ever buy or service my vehicle with them.

The stereotypical high pressure sales floor. They pressed me and told me a bunch of lies to get into a car. Promises were not met. flat out. They screwed me..

The customer service was awesome, and I didn’t have to wait long to get in my new car and drive off the lot. If you ever need a new car please go to Mercedes Ben Pompano and ask for Donny Lee.

Service manager was great though for a $600 oil change..I would think they would at least offer me water or a cup of coffee when entering the facility like most other luxury dealerships do. my loaner had a broken radio and wind shield wipers that barely worked. not sure i will be going back to this dealership for service.

Identified mechanical issue and presented me with appropriate cost effective options!

Mihai was very professional and courteous as he always is.

Amazing service, Rosti Star is a person who can make a good deal quickly and perfectly. Absolutely happy!!! Love my new Mercedes ❤️ thank you so much! 🙏🏼

I purchase my 2017 E-300 at Mercedes benz of Coconut Creek and my sales person was Daniel Homes (hopefully I spell his name correct) but he was the best salesperson I could've ever ask for he was sooo nice to me and my husband he took his time to explain everything to us and show us different option that was available. Daniel was awesome he is really the beat salesperson EVER.. Thank you so much Daniel

The Level of Professionalism along with added Personal Touch makes this Dealer a Go To- After a frustrating three days of looking at cars and going to many dealers, Mercedes of Pompano was last on the list- Well, as the saying goes Save the Best for Last-

Super friendly staff, brand new facility, very large selection of pre-owned vehicles. All indoors!

very professional and helpful. salesdman and the FI guys are very good and polite

I had my 40k maintenance done at MB of Pompano. Excelent experience. All taken care of during the day and we had a new loaner E300. At least I know now that I am not up for the sofisticated gimmicks for radio etc on the new model. I will stay with my 2014 and maybe get a 2016 which assume is still with push buttons and more simplified. Over all, everything great and we will buy in the future at MB of Pompano All the Best Hans Baumann

Excellent service provided by your representative Anja Moore. Professional, friendly and she takes the time to explain what service is required and why it is necessary.

worked with a extremely professional, friendly, pleasant service representative in Anja Moore! She made the process easy.

I had a great experience with Russ Kerr and the team at Mercedes Benz of Pompano. My used car was in pristine condition when I picked it up, all the paperwork was ready to be completed and I was in and out within an hour. I received a good value for my trade and the team made sure I knew how to use all the features of my "new to me" Mercedes.

Another superb service visit at Mercedes Benz of Pompano. Couldn't ask for a better Service Advisor in Bryan Lastres.

We actually just went to look around and ended up test driving a few cars and after speaking with the sales people we ended up purchasing one. We came back on Monday to get our new car and they spent a lot of time explaining how to operate all the awesome features. Would definitely recommend ...... we have enjoyed the experience so far.

I am always impressed with the quality of service, with the best managers that are very efficient.

Outstanding service! Friendly and helpful staff. Great overall experience!

The team in sales was very good I was very impressed with how fast that got me in and out of the dealership Thumbs up!!!

It was a very smooth experience and Keith was amazing.

From my salesman to my service advisor I have had superior customer service! If anyone out there are considering to buy a new Mercedes Benz go to the Pompano Beach, Florida Dealership and ask for Mark Sawyer! He is so happy to give you a fair price on your next purchase! Having said that my Service Advisor Mehi is the best you could ask for! Mercedes of Pompano Beach 🏖 is hands down the best place to purchase and service your Mercedes Benz......

The best... even if we were a « walk in customer » at the service...

Best auto purchase experience of my life. I have a fantastic car that is practically new at an affordable price. Ask for Abe at The Pompano Beach Mercedes dealership.

The service experience with Mercedes Benz of Pompano is second to none. Great, clean facility and excellent customer service. Loaner car is furnished if the wait time is projected to be longer without hassle. I would definitely recommend to a friend...

If you're buying online from out-of-state as I did, I suggest you get a Temporary Tag when you sign the transaction docs. Otherwise, your car will sit in your garage as mine is because they will not issue a Temp Tag for out-of-state, and now I have to wait for the Title to be mailed from Florida DMV before I can get a license plate. Wacky, but true. I've been to the local courthouse here with copies of all docs we signed (also was notorized) to finalize the deal. Yet, I'm told at the courthouse, I cannot get a tag until I bring them the title. Nothing like finally getting the vehicle, but not being able to drive it.

Dropped the car off and Bradley had my loaner ready, the next day he had my car returned to me at work and picked up the loaner. That's great customer service Thanks Bradley.

I purchased a used car from Mercedes Benz of Pompano online (so unseen). The car was described to me as "like new". The customer service was great before I had paid for the car, and terrible after. When the car arrived it smelled of smoke and the mileage on the odometer was 800 miles more than the dealer had told me (they said 9103 it was 9910). I called them and email them regarding these issues, but no one returned my calls or answered my emails. Stay away from this dealership.

Great service, friendly and they go out of their way to accomodate you! T Y guys!

Very professional staff and service. Will buy from this dealership again in the future.

I purchased my car at this dealership and this week I had complete inspection done that I would have been charged $175 if the repairs were not done there, but I did and the power steering unit was replaced for $1340. There is a light on my dash which says it is 735 days since my last schedule A service. Service A is an oil chance and inspection which Mercedes charges $550. I get the synthetic oil changed at Sears for $79 every 3000 miles BIG DIFFERENCE!! I requested to have the notice removed from the dash and was given a lengthy explanation as to why they wouldn't do it although the car was just inspected and the oil sticker on the car showed that the oil didn't need to be changed for another 1200 miles. I just spent $1340 and that's how you treat a repeat customer. This is not great way to build customer loyalty!! I will be seriously re-thinking where I buy my next car. Thanks from another unhappy customer.

Repair not made on my Mercedes Still the same fuel gauge problem

Bryon is a horrible service person. He will lie, over charge and then do an incomplete poor job. I have had good service experiences here before with others...... but if you get Bryon...... run!!!

Everyone was friendly and ready to help you find what you are looking for. The process to acquire a vehicle was fast and efficient.

It took us 5hrs to purchase the car & still did not have the registration, plates or the new car fully programed. Returned next day & still no response & again returned no help. Finally got a apt to program the car & after 2hrs they told me they couldn't program it & had to get w Mercedes to get the proper program & would call us back & set up another apt. Not only that they didn't have the new registration in the car only the plates. Had to go back & salesman gave me a copy. I will not go back to this dealership if I decide to buy another Mercedes. I had a Lexus & never received this treatment.

Big thanks to Christina Wilson. She made the process of buying a car quick and painless !:)

Beautiful showroom filled with quality employees that treat their customers with superior service. The car buying process is a tedious obnoxious experience that from the first email contact to hands on help by Uriel and through Al, they tried to make it as comfortable as possible. When I had to bring the car back the next day for minor work again excellent care at this dealership!

Sales rep was great so was finance. Expected more of a cleaner vehicle especially since it was pre certified. Just expected more of a superior experience especially when it comes to the delivery of the vehicle. Attention to detail was not maintained in preparation of the vehicle. Dirty and stained interior. I have to spend $450 to get the car detailed. Not what I expected from a Mercedes Benz preowned.

Excellent

This is the worst car experience I've had in awhile. Long story short I was told misinformation by 3 different people, they lost my key, had to wait three weeks to get a key and now they issue I initially went in for they're telling me it's not in my warranty. REALLY??? Your cars are luxury cars the least you guys can do is have luxury customer service �

Thanks to Mehi & Mike for hooking up my husband with 4 pirellis at an extremely fair price (�) I know I gave you guys a hard time, and got extremely frustrated, and you were both professional with us the whole way through. We appreciate you guys taking care of us!

Highest quality customer service I?ve ever had. I would highly recommend this dealership to my friends and family.

Too many rattles. It's surprisingly disappointing that a new car costing over $100,000 would have so many rattles. If I had test driven it first, I never would have bought it.

Very nice except it took more time than I felt necessary. (over 3 hours after I agreed to purchase)

Incredible service from start to finish. Mike Lucia has created the world class experience that you would expect from The Brand!!

salesman Mark Burgess is very helpful especially sale manager Jonathan is awesome he help you all the way.thanks

As expected, service was top notch but expensive.

Had the worst experience with them. If I didn't call Mercedes headquarters myself I would not have got the car fixed . All of the wood Venere in the car started to pop off within two week time period. I was told I had to pay to replace it. I feel my service rep didn't do enough for me so I had to call headquarters myself to get the job done. After being a Mercedes customer for years ( at one time owning 3 of them) I would have thought they would have gone a little further to help ....but no so I had to take care of the calls myself ... after speaking to the higher up they finally stepped up to the plate and fix the car thanks to Nelson and Ralph at headquarters ( who were VERY helpful). I usually have rep Anja Moore as my service person who I can't said enough about. Always has me in and out with no problems but she was on vacation. I didn't care for the run around I got from them about fixing the car as I was told I had to pay for job which was obviously a Mercedes defect And when I wanted to speak with someone higher up I was told they will tell me the same thing!! So I called headquarters......they got the job done!!!!!

Second car I've bought from these people. Great Service. Great Prices. Great selection. What more could you want.

Consistently excellent with service. My Service Writer Anja Moore has always made the process smooth and aggravation free. Simply put she keeps me coming back.

No doubt this is the best dealership I’ve been to great people , and best service

Terrible guest service! My wife and I walked into the dealership after browsing vehicles outdoors for several minutes. We then entered the showroom and viewed several vehicles and not once were we greeted or acknowledged by anyone. I walked by a couple of guys that looked to be sales or in some way associated with this company and no courtesy of speaking was given. The best accomplishment I had at this dealership, was when my wife and I walked from out of this place and gave our business to a Porsche dealership with the epitome of #GuestService!!

Taller de reparación y servicios automotriz venta de autos

I went to buy a used fx35 last year and the sales man was yelling at me because I ask him If they detailed my new car and the lady next to me told the sales why he was yelling at me for a question. Also went they run my credit score was 710 at the moment. I ask to run the application with my bank space coast Credit union and 20 minutes after they told me my bank was the highest one. I didn’t have any option to do it with chase bank with the higher APR 7.4 ...a week after of my purchase I went to my bank space coast credit union and I ask if they approved my loan application and they told me yes with a 4.4 APR big deferent and I ask to refinance my car with 4.4 APR . This dealer is a damn SCAM���������������������������������������������������������

Harold was Extremely Patient, and, a very good listener, My mother and, I are extremely happy with the experience that was received through Harold and, Sophia who is the Finance manager she will make you feel at ease during this process ensuring that your transition into the luxury car buying experience is never forgotten. I am extremely Happy with my Preowned purchase!!! Thanks Harold!!

From David Minnich my sales person to Anja Moore my service person, I have never dealt with a finer group of people. Mercedes Benz of Pompano is a class dealership representing a class automobile. I brought my car in for its first service the other day, and Anja took care of everything. I am very pleased and will continue to travel past on dealership on the road to Mercedes Benz of Pompano.

I had a great experience at this location! Mihai Herea was my advisor. He was very professional, and went over and beyond to ensure everything my car needed was taken care of. My car rides like the dream it is now! I highly recommend this location, and especially Mihai to anyone.

Mathew was amazing had me in and out in perfect coordination with my time requirements. This is why I bring my C300 to Pompano Beach for service from N Miami. The Best!!!

Could not be happier with service on my 350 GLK when ABS warning popped up while on vacation. Work was executed on time and on estimate and the loaner car meant we didn't miss a beat on the vacation. Thanks for a job well-done. JTM

Ralf Khalil , thank you for your professional service and the rest of staff . In love with my GLK-Class Mercedes Benz👍❤️

Thanks to Ralf Khalil for his professional service and attention throughout the process, and rest of staff who were involved. Process did not take long even though I was rushing to go back to work.¿

Beautiful facility, but not very well informed staff. We were told that the car we were interested in online, was in stock, and made an appointment with a rep. for the next day. We fully expected to purchase a car that day, and were very excited when we got confirmation texts regarding the car, and with whom we would meet at our appointment. We drove for over an hour to get to the dealership, and were absolutely crestfallen when we were informed that the car was on it's way to Texas, and indeed, not there. There were profuse apologies from the staff, but nothing they said could repair the distrust we now feel toward all used car dealers...This is the reason used car dealers have the reputation that they have...the only suggestion I have is, if you see a car that you like online, call the dealership and ask if they have the key in their hand to the car you want.

This is the 5th car I leased from this dealership, and always very satisfied overall.

David Byles is the man! Great deal on a great car. Definitely ask for David

Do not buy a car from this dealership!!!! They are holding my families money hostage. We canceled a extended warranty before the deadline to cancel and they confirmed it was. Well it’s been over 6 months now they still have not refunded our money. I intend on letting everyone I know how unacceptable this dealership has been.

Excellent customer service and smooth negotiation. Mr. Bob Abraham is extremely professional and knows very well how to cover all points during the negotiation.

We had the best of the experiences when negotiating our new 2018 Mercedes Benz C300. Mr. Bob Abraham is our sale person who professionally managed our business. Excellent customer service and expertise.

The staff are friendly and professional. The service is excellent.

They have the worst bookkeeping department. If you are a vendor seeking payment on your invoices expect to wait four weeks for payment! (If your lucky)

Incompetent the mechanic left the cap off the coolant wich covered my engine and surrounding body. Very unhelpful when my light went on on the 95 because of no coolant left. Not even prepared to rinse the engine down when i brought it back in.

Very helpful form beginning to end. No disapointments.

Everyone was very polite & made sure I was professional. Andrew Chess was my service agent.

This was a very easy process, almost to easy. Not having bought a care in 10 years I did not know what to expect.

Ralf and the rest of the staff did a great job in helping me purchase the car I have been looking for. They were available to help answer all my questions and make the transition easy. Ralf, in particular, went out of his way to make this happen for me. Thank you all. David

Pleasant experience, everybody made the process easy.

Terrific job--great negotiations and followup. Enjoying the car and care from Pompano MB.

Everyone was very helpful, patient and friendly - wonderful experience :)

Thank you Mercedes-Benz of Pompano! We are so happy with our new car. Your service in every department is excellent!

I was driving to work (my first day) and i hit some debris that made my tire shred. I called roadside assistance and they towed my car to MB Pompano Bch. The service advisor Raul called me when he recieved my car and sympathized with my situation. He stayed in contact with me throughout the day. He arranged a shuttle to pick me up from work when my car was ready. When I got to the dealership, my car was already ready and he paperwork transaction was very smooth. Very pleased with the excellent service and friendliness from everyone at the dealership. I will be bringing my car back to MB of Pompano for all my service needs.

I had a great experience buying from Mercedes-Benz of Pompano.

The sales people were very helpful and I got a very fair deal. Likewise the finance department was great. All in all a very good experience

I was nearing the end of my SL 550 lease when Chip Snyder, my sales guy for the last 7 or 8 Mercedes Benz leases, and surprised me when he advised I could early terminate my lease! This was great news however I thought it would be at a heavy price! It got better when Chip advised of an AMG GTS brand spanking new that the dealership was looking to unload at a very reasonable lease term! I was introduced to the car and after a test drive or two, expressed concern over how very expensive this new toy might be. To make a long boring story short, and I do not know how this was accomplished, Chip insisted I leave it in his capable hands and in less than one day, he had me driving out of the dealership in the hottest car ever on that lot and for less than I was paying for my 3 year old 550 SL! Chip is an enormous asset to the dealership and has satisfied over 20 customers that I have personally sent over the years. All of my referrals have expressed their great satisfaction when dealing with Chip during every phase of the car buy or lease process! None of us can say enough great things about this consummate salesman whom is a credit to the entire Mercedes Benz Enterprise. Five huge stars across the board in every way for Chip Snyder!!

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

Great service and friendly staff. Kept informed and didn't try to sell me something I didn't need. I would highly recommend Mercedes Benz of Pompano.

Wonderful experience from beginning to end!!! Facilities were impressive, people were exceptional. This was the first experience I have had that the process was totally painless.

On my 3rd SUV from them and my husbands on his 1st. I've had nothing but excellent service from John in sales to Brett, Andrew and Matt in service. Always treated respectfully and efficiently.

Bryan did a great job working with my warranty and selling a new maintenance agreement to save money.

All individuals I came in contact were very courteous and knowledgeable of the product they are selling. The car was not at the store I went to and they source the car from another AutoNation store so I could purchase the car I wanted. I'm really enjoying the car so far. A few drawbacks down side to all the features but watching to see how it works out as I get acquainted with them.

The service was excellent and our salesman Reginald was very informative and had all the answers to our questions.

Anja was great! Best service Rep. Considered not going back after my first Rep but glad I found Anja.

Thank you for the excellent service, Raul Mendez! Fast and courteus - very professional!

I found the sale associates, Mark and Gloria, to be extremely knowledgeable and helpful. The car I bought there last week was the 8th (and oldest) Mercedes I've ever purchased. The car appeared to be in beautiful condition and had low miles. I was, however, disappointed that both key fobs stopped working almost immediately after I got the car home. Mark had told us that when the car went through the MB safety check, the only problem was the tires, which they replaced. When I went back to the dealership, I was told by service that I would need to get two new keys, which were $350 each. I only ordered one to start with, but I was very disappointed that the manager said that they wouldn't cover the new keys. I understand that the car is not covered by a warranty, but it seems they either knew the keys were bad when they sold me the car or they missed it when they went through the car. Either way, it was enough to make me feel like they don't stand behind their product.

Outstanding experience. We appreciate how simple and accommodating the process was. Thanks again.

Our sales rep, Russ was very knowledgeable and answered all our questions. We live about an hour away but chose to come down to Pompano because Russ answered my husbands requests and questions before any other dealership. Your informational tech, Jose was phenomenal! He guided me through all the features for my new SUV.

I'm not one to write reviews but the outstanding service I got at Mercedes of Pompano can't go unnoticed. I'm actually from Miami but took a drive up there to purchase a car and I'm so glad I did! Keith was incredibly nice and helpful and he made me feel welcomed the moment I walked in. His professionalism and attentiveness are very unique. I also had the pleasure of meeting Harriet who was so welcoming and treated me so kindly that made me forget the stressful day I was having. Thank you!

Called the dealership and took car immediately after, Express service person resolved my issue and was out of there within the hour.

Short and sweet This is my first car from the luxury market and the service and attention that I received from my sales person Ken McAleese was superb, the absolute best I have ever received. I also have to mention that after delivery I thought the windshield washer fluid would not flow, he arranged to bring the car right into service and they attended to the car immediately, service beyond reproach. WOW! (By the way, there wasn't anything wrong with the windshield washer, I just wasn't pushing the button hard enough). Wonderful experience.

I just bought a 2017 GLC Mercedes Benz my sales man was Chip Snyder and he was very helpful I got my car and really Happy with the car and service

Phillip was awaiting us for an appointment and he already had identified vehicle choices. He was Professional, knowledgeable and extremely patient and helpful during the entire process.

I've just leased my car from Mercedes Benz of Pompano and found the experience to be very pleasant.

Excellent, very organized. I have been with this dealer for almost 30 years. This is the third car I bought from this dealer.

We custom ordered a new Mercedes-Benz and the process was smooth, efficient and easy. All representatives from management,sales, product specialists, finance, etc. were welcoming, friendly, courteous and informative. The facility is outstanding and I would highly recommend their selection and service.

ANJA MOORE IS TRULY A PROFESSIONAL IN EVERY WAY. SHE ALWAYS MAKES SURE MY NEEDS ARE MET AND TAKES CARE OF ME WITH EASE. SHE IS THE REASON I GO TO MB OF POMPANO BEACH!!! AUTONATION IS BLESSED TO HAVE HER!!!!!!!!

Worst customer service ever. Purchased a CPO G550 in Sept. w extended warranty and every option. Two months later the entire sunroof needed to be replaced. Had to petition MB corporate to approve. The car was in the shop for a MONTH. It was never correct after that. Has been back and forth 3-4 times for a week at a time trying to resolve the issue After another week I receive a call that 'outside debris' is the culprit. Whatever that means. And they want me to pay 8k to replace it. Seriously. Will begin a social media campaign. @timquinnbeauty

Russ was great. The whole experience was terrific.i would recommend it to all.

Mihai Hetea makes our every visit to this service a first class experience.

Giancarlo was an exceptional sales associate. He was very helpful and knowledgeable. He continued to check on me even after the car was purchased.

The service I received was Excellent. The service associate, Raul Mendez, was very helpful in assisting me to get my car repaired. He was prompt and kept me informed with the progress of the my repairs. I was very pleased with the attention he gave me.

I was treated very well by customer service, and the repairs were done as agreed.

Called before arriving due to battery problem and service tech Andrew was prompt on getting problem checked

Mercedes-Benz of Pompano Beach has an excellent customer service. I made an appointment, the dealership had a loaner ready for me. Matthew Pickton was very helpful and knowledgeable. I would highly recommend Mercedes-Benz of Pompano.

Steve was Exceptional! I went back for some more questions and despite the sale being done he was just as welcoming and friendly as the first time. The finance manager was very friendly both times as well.

Caring service. Rep. Guidance and advice Is appreciated

Great experience with Abe Pourghassem and Mercedes pompano. After receiving not good sales assistance at all with another dealership, I asked around for referrals and a friend referred me to Abe. He took care of everything I needed. He couldn't find the exact options I wanted because it is a new model with limited stock so we built it. He kept me informed every step of the way with updates. I finally picked up the car a few weeks ago and he has checked in a few times. I highly recommend him.

So easy fast and great pricing, used cars.com for the start and finished with David. All the people were great helpful and full of information without the usual Bull that comes with buying large purchases. Loved the ease! Way to go guys and gals!

The largest selection in Mercedes Benz! No where will you find such a large selection with so many different styles of vehicles! And only feet away a friendly and knowledgeable staff always willing to help you leave w dream car! Just walking into this dealership you know you are entering the best place in Florida!

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

I just bought a gently used preowned C 250. Salesman, Dave Minnich, was courteous and professional through the entire sales process as were the other gentlemen I dealt with. There were very minor issues with the car, but both were dealt with before delivery. The facility is excellent and up to the standards of the cars sold.

I was completely satisfied with the entire sales process. David was great, the car that I had chosen on the website was waiting at the entrance when I arrived. David was knowledgeable about the product and the process. Sophia was great processing the the paperwork and I left with a great feeling about the dealership and the staff. I purchased the car in less than two hours and will definitely use this dealership in the future. By the way, I love my Mercedes.

Very good..........................................................

Excellent customer service. Took my vehicle in because of a scraping sound which I thought was from a belt. After diagnosis, discovered it was cam shaft adjuster and tensioner from timing chain. The dealership provided me with a loaner while my car was being repaired at no charge. I would highly recommend Mercedes Benz of Pompano Beach.

Oustandind service! And ny advisor is terrific! Great facility as well!!

Chip was incredibly helpful, professional and made the whole experience painless. I look forward to having this dealership as my primary location and am very impressed with the whole facility. Thank you for making it such a great experience!

I recently brought my new C300 to this dealer regarding a low PSI reading on my dashboard. Within 5 minutes the troublesome nail was found in the tire and in less than an hour I was on my way. Service Advisor, Bradley Markoff, father of a very cute 8-month old boy,said there would be no charge as that would send the wrong message to a new car owner. Thank you Michael Jackson and your excellent team!

Bought my first Mercedes a couple of weeks ago from salesperson Paul Lazarus. He was very patient, informative and helpful each time I returned. He answered all of my questions and was able be get me what I wanted for my trade in. He was very knowledgeable about Mercedes and was able to help me compare other vehicles that I was interested in ( BMW ). Love the car so far, thanks Paul for all of your help.

I was helped by Steven Rahal and he took good care of me. I had to do a little bit of explaining at first, but once we were both on the same page everything was easy, fast, and straight forward. Doing the paperwork and taking delivery of the car was also a breeze because Steven had all the paperwork prepared and car ready to go! If you are considering MB Pompano dealership, Steven will take good care of you!

I recently purchased a used Infiniti G37 from MB Pompano and am quite satisfied with the experience. Our salesman Ken was polite and quite well informed. We filled out an online trade-in form beforehand and arranged a time to see the car. Ken had the G37 waiting outside. We test drove the car and loved it. With the trade-in appraisal and straight forward pricing, the deal was easily completed. This is easily one of the most opulent showrooms anywhere filled with wonderful cars. Although I was buying a used car and my trade-in is headed for the auction, I was treated as a valued customer and I left the lot happy. Thanks Ken & MB

Mercedes Benz Pompano is the BEST of the three that I have had experiences with. Pompano Beach is by far more customer oriented than the one in Coconut Creek and Delray Beach where I had really bad experiences of the staff lieing to my face regarding my previous Mercedes Benz purchase. Steve Rahal was very professional and helpful as well as the Finance Dept, Service Department as well. I will ALWAYS recommend MB Pompano to anyone wanting to purchase a MB.

Jean Samson, Sales Agent, assisted us with a lease return and the purchase of a new car. He was able to get us the price, payment and upgrades we desired. The entire process was smooth. We'll be sure to return to Jean for another purchase. Btw, I thought his name was John Samson.

Mercedes de Pompano Beach does not have a good customer service. My car has a problem and I had many new ones when I retired, I do not trust the services provided. I had many problems and no respect for the consumer I DO NOT RECOMMEND. Model C300 / Year 2016 / Miles 20,000.

Bob Abraham is an outstanding sales associate who made my buying experance of my new Mercedes a pleasure. He is a model for the consumate sales advisor.

Very good my experience in Mercedes bens pompano beach

Very professional and courteous staff. Very upscale environment. Jose Purroy was exceptional making sure I understood all the ins and outs of my car before I left the dealership.

Excellent customer service from David in Sales to Rusty in Finance!

Keith Donohue at Mercedes-Benz of Pompano made the car buying process easy and seamless. I would highly recommend his services.

Pompano has great selection of preowned vehicles at fair prices. However, when I arrived at appointment to excited to drive and purchase CLK 350, the car wasn't ready. I was told I would need to wait 3 more hours. I had driven 200 miles, so I couldn't drive home. When I returned 3 hours later, the vehicle wasn't ready. I waited 2 more hours. The cash purchase took 8 hours - unsatisfactory. The vehicle has 2 defective keys--one with a hole for panic button; the other works intermittently. Vehicle also had body damage not on CARFAX and repair poor and requires repair. Windshield wiper had to be replaced first rain. The rear window tinting is badly damaged and bubbled and must also be replaced. Gearshift knob damaged and missing emblem. The salesman was always polite and helpful as he tried to bridge the gap between my purchase and the ongoing delays. The finance man was rude, and I was charged for new registration instead of transfer. He would not correct paperwork, and said I have to wait for refund. In asking him to explain documents, for one he said he had no idea--admitted he hadn't read it. All in all, this dealership doesn't maintain the Mercedes standards I experienced at Westminster dealership in Denver Co where my preowned vehicle purchased was in pristine condition; or the high standard of service I've experienced at North Orlando FL dealership. I would love for Pompano to remedy these problems since my vehicle is only 1 week old; if so I will gladly write a positive review. Today, after owning car less than 2 weeks, there is a gasoline leak. Mechanic showed me under vehicle, and there is evidence this existed prior to purchase. This is so wrong.

Didn't buy a car from them but the inventory of used and prices were both great. Salesmen were there to help but did not pester or follow you around. When I'm ready to buy I will visit here first.

My salesman Paul Lazarus went above and beyond to locate the the best vehicle for me. Being in sales myself I felt he really exceeded my expectations. It was a long distance for me but worth every bit of the drive. He is a true gentleman without the sales pitch and cares greatly about his customers. The dealership couldn't do enough to make sure I was happy. Thank you!

I had a wonderful experience from MB of Pompano Beach! Paul Lazarus (sales professional) is very helpful,efficient,very knowledgeable and has the best communication skills. Thanks to Paul and Pompano Beach MB team for making the car buying process easy for me. Very satisfied and love my new car GLE 350.

David Minnich made the transaction very smooth and painless again for the 4th time now, very pleasant got us the right car and the paperwork seemed like a breeze

Interested in a car listed for sale on Cars. Called and emailed twice with my questions about the vehicle. Promised answers all three times and never heard back. Guess it was too much work for them to follow up.

The service I received all 3 times was professional and prompt

Service fixed the described issue (not functioning seat adjustment buttons) but they stopped working again a day after getting the car back.

The team at Mercedes Benz is outstanding! Especially Keith and Phillip.. They were amazing.. Very friendly and knowledgeable..

I've been using this dealership for decades, it is a very honest and dependable dealership not only to purchase a vehicle but also for getting excellent service on your Mercedes Benz.

What an awesome Saturday morning - just looking around and signed up for a new car.

The staff, specifically my service advisor Raul Mendez, is always professional and very helpful.

Great and easy transaction. Not much back and forth and got to the bottom line quickly.

David Byles and Sophia at the accounting department are very professional, friendly and politely.

Car was returned VERY dirty after being left outside fro over a week along with two dents.

Great car Great deal Thanks Russ, I am enjoying driving again.

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

My stressful day started with a nail in my tire. My service advisor, Bradley Markoff was very helpful and personally delivered my car to me. I was very surprised when he gave me a gift of 4 stemless wine glasses with mercedes logo. Brad was so professional and his customer service was over the top. Thank you Brad!!!

Worst car buying experience ever. The car was supposed to certified pre-owned and was promised it will be exactly as new car. They would need about a day to detail and and check and address any minor details. After the paperwork was signed, its been over 5 weeks and still consistently making trips to dealership. This is the most dysfunctional organization with no regard to customer time. The attitude they carry is just unacceptable. The problem is across the board from sales, service and finance. Would never do business with them again.

Very friendly, professional and hustle free staff.

It was a pleasure dealing with everyone there. From upper management to Sales and Finance. Definitely the place to go to buy a car.!!!! Joe

We had an excellent experience from start to finish! We found a car we wanted on their website. We contacted the dealership and spoke to Michelle. She was very helpful, knowledgeable and courteous. We arrived and met with Steve Rahal, who took us for a test drive and then completed the deal and patiently showed us all of the features of the new car. Craig Santa Maria had all of the paperwork ready and it was an easy and smooth process. We would highly recommend this dealership!

They were helpful and very kind. I really appreciate how they went the extra mile for me. Of all the employees i came across Matthew Pickton was all around amazing and his customer service skills are great. I am very happy with my service!

Great Beautiful facility. Courteous sales staff. Very responsive.

I would like to say that I found an outstanding selection of pre-owned Mercedes at Mercedes-Benz of Pompano including the elusive E350 wagon outfitted with the P2 package. The color scheme was exactly what we had been searching for and Russ was a sincere gentleman throughout the entire process. I would recommend anyone searching for a pre-owned Mercedes to begin their search with Russ at MB of Pompano!

Many thanks to Raul, Service Advisor, for ensuring that my service appointment was on time and for assisting with a loaner. Friendly and efficient!

Great experience. I know, how weird is that when buying a car. The dealership was great as well as staff.

Best dealer , my salesman was awesome and so is my advisor mandy .....

Let me start by saying I bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

I can count on Mandy Ramos to always provide me with top notch service for my two Mercedes. His commitment to customer satisfaction is impeccable and he is a true professional Kudos to Mandy!

Incredible team and experience. Thank you! Shout out to Moustafa and Mark. Five Stars are not enough.

Let me start by saying I have bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

Awesome excellent customer service at the Pompano Beach dealership I've been to a couple others but none compare to this one I totally enjoy my every visit there love the Mercedes spirit of excellence !!

Steve was the absolute best sales person I have dealt with in a very long time. He has not only won my business on this deal but have gained a lifetime customer. He is TRULY the BEST. Vijay

The service department did a excellent and timely job in a bussiness like manor

My experience from beginning to end was excellent. My salesman ,Bob Abrahams was extremely helpful and made the sales process an easy and pleasant experience.

As a walk-in with a tire issue, I thought I'd wait forever....Service agent was delightfully helpful and I was promptly repaired and back on my way.

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comfort of your own home instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comforts of your own own instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

The routine annual checkup of a 2016 vehicle required a two day stay at the dealership due to parts availability issues.

I've bought several cars at Mercedes Benz of Pompano and have always walked away satisfied!

My experience was extremely pleasant. Mr. Rajal listened and was very professional. I would definitely recommend him and this dealer to anyone who is looking for a car. They have amazing vehicles there.

Great experience. Want to personally thank Abe for making everything easy and a great overall experience.

Thank You Anja Moore for making my service visit a Pleasure.

My first time getting a Mercedes. Abe was very informative, personable and I was very satisfied with all aspects of working with him. Stop by and ask for Abe.

Car has a noise and still has a noise after it left the dealership. They said they didn't hear the noise while they had it their. Everyday when I crack my car I hear the same noise. So problem not fixed.

Great experience did everything via the internet all I did was come in and sign my papers thank you very much Mercedes-Benz of Pompano

Was great doing business with You, the car is great and priced right. I look forward to Doing business with you Again.

My Sales person David Byles was awesomely amazing!! Made the process seamless and not intimidating. Loved it. Thanks so much!!

Great customer service from the beginning to the end. I never went to the dealership to se the car as I live in Atlanta but Millard Snyder made the whole transaction seamless.

They were very helpful and provide me with very efficient and prompt service

They were professional and accommodating, no back and forth, straight shooters

Visiting MD of Pompano Beach was a last minute decision made on a Sunday at 3pm after visiting other dealership. I had no expectation to buy a car but the Excellent, effortless honest service from Steve Rahal made the deal happen. He is personable and sincere in helping get what you want and no time did I feel rushed despite the fact the dealership was closing soon. Mark Klein, Manager introduced himself and is a great conversationalist. He ensured the customer was completely satisfied. Christopher Plasencia, Financial Manager, made the transaction effortless and helped in making sound decisions on additional services. The is a great dealership with a lot to offer a car enthusiast in terms of inventory, services and comfort. My highest opinion is that I would buy again from this team of professionals.

Great sales people and staff. And extremely competitive pricing. Ask for David or Adam.

If you are serious about getting a Mercedes or another luxury vehicle than you should go to no one else but Chip Snyder at Mercedes of Pompano! He is not only a fair salesperson, but a good soul. He will listen to what you want and what is most important to you, and find you the best options and with the best price possible! It is important when buying or leasing a car that you have a good experience and that you are dealing with someone who knows the business like the back of their hand. So why settle for average? If you want the best, go to Chip. You will never buy a car from anyone else! I just got my 4th car from Chip Snyder and the amazing team at MB of Pompano. From the GM (Mike L.) to the sales managers (Billy H, Mohammed, and Mark), to the finance management team (Chris, Craig, and Mike), and even the service team and detailers (Junior)...they go above and beyond! Thank you! I will only get my cars from this team!

Just bought a used Mercedes here and the process was completely satisfactory. My salesman David Rubano was excellent, when arriving for my appointment ( which I changed 3 times in 1 day) I met David by the car, we walked around it and he pointed out a few minor problems he noticed, we took the car for a nice ride with the top down and top up (SLK model) and afterwards went inside to discuss purchasing. I had my Pre-approval from Capital One so I knew what I would be spending and my finance terms, they ran a soft credit report to see if they could beat the finance terms but were unable to do so. I asked for a few items to be "touched up" on the car and we came to our agreements. Overall the process was seem less, not stressful, and moved along pretty quickly, all the time I felt very comfortable dealing with Mr. David Rubano... if you go here or inquire about a car please ask for Mr. Rubano he is no pressure, here is the facts about the car, and easy to deal with. As I sat around watching other sales going on the whole atmosphere/vibe at Mercedes of Pompano was chilled, not high pressure as I have seen at other dealerships

This is our second Mercedes purchased from this dealer and salesperson. As previously the process was "painless", enjoyable and FAST. Mercedes of Pampano had JUST the right vehicle, model, color and options available and it took approximately 1 hour and we were "out the door" with our new car. Highly recommended.

Excellent customer service. Much better experience with this mercedes dealership in comparison to others.

Many thanks to Russ Kerr for the amazing service he provided throughout our purchase. We truly feel like he rolled out the red carpet for us. We purchased a Toyota 4Runner from this dealership, but received top-notch Mercedes-Benz treatment. This was our first internet vehicle purchase and it was perfection. Russ reached out to us immediately after receiving our offer and was knowledgeable, professional and courteous; completely building our trust. I would recommend Russ and this establish to anyone. It was by far our best buying experience and we hope to do business in the future!

Excellent customer service provided by Raul Mendez, my service advisor. He is an outstanding communicator and very professional. The Pompano MB facility is top notch and extremely comfortable. Bravo!

Very knowledgeable and professional salesperson. Friendly atmosphere. Great service.

Pleasurable as always. Trouble free, once you have an appointment, everything is easy, even getting the loaner vehicle.

car in for 20k service and minor body work...service rep very helpful. car waiting for me with body work not polished out and new damage to the car in the area of the repair. again service rep very helpful returning car to shop while i waited. not a good way to do things.. loaner car dept did not really know the 2017 E I was given. signage into and out of dealer very poor

I have owned some 100 cars in my life, including 25 from luxury brands (mostly German), and this dealership is as good as any I have dealt with in NY, CA, MA, and FL. They are honest and deeply concerned with your buying/ownership experience. My salesman was Chip Snyder, and I highly endorse him: he is courteous and thoroughly professional. I found all the personnel to be equally qualified to provide the best buying experience possible. Shop here with confidence.

Thank you, Paul Lazarus. You made our buying process a smooth one and provided us with a great car. We love our E350. This being my second Mercedes, I am enjoying it quite a bit. Hope to see you in a few years for an S class. Excellent service all around and I cannot speak highly enough of our sales rep, Paul.

Just got my new Mercedes from Mercedes-Benz of Pompano. Great service experience. Drove all the way from Sarasota to get my dream car. It was worth it. Thanks to David Rubino and his sales team.

Hands down one of the best car buying experiences I have ever had! From my initial contact through the internet, to my phone call, to walking through the front door, every single aspect was top notch!

I love the service and attention I receive at Pompano Mercedes, Raul is great!

Salesperson very helpful, accomdating (within limited imposed by parent corporation

Abe Pourghassem is extremely knowledgeable and experienced.

Great service! All staff helpful and friendly especially Bradley with getting my repairs completed correctly and on time.

David was amazing . He was patient and kind with me every step of the way.

Excellent process. The people were friendly and helpful

Just had my car serviced and detailed at MBP. Great customer service, amazing dealership, and most important my Service guy "Mandy" was the best! I highly recommend them!

Excellent service!! Took care of issues immediately and efficiently

Great road service! Larry came within the time they said he would. Came with battery chargers, new batteries and a tester. Checked the battery said it was fine, didn't try to sell me a new battery. An honest car repairman!

Bob was excellent. He was extremely informative and honest. He was able to help me through the car buying process efficiently and courteously. I would highly recommend this dealership but particularly Robert.

Ivan had so much knowledge and made me very comfortable making my decision. Next day my daughter and son-in-law decided to buy theirs also. Follow up impeccable making shore I'm ajust to my new car. Thanks Ivan you the best.

My service adviser Bradly Markoff took very good care of me and explained everything to me.

I had a great experience working with David Einhorn to lease my new GLE350. David understood my criteria and helped me locate the perfect SUV at a very fair price! Thank you David for making this an easy, hassle free experience.

Great buying experience at Mercedes Benz of Pompano and zero regret for having chosen this dealership over others. I have no doubt I got the best car at the best price - thank you Adam Levy for working for me! A++++++ ALL THE WAY!!

We are so happy with the purchase of our Mercedes 2014. With the help of our sales personal Mr IvanSilva we accomplished and meet all our need. 5 stars to Mercedes-Benz of Pompani

I just recently purchased my new car at Pompano Mercedes AutoNation and I couldn't have asked for a better experience. Thank You Steve Rahal, Christopher Plasencia and the extended team for making this process so easy and enjoyable. I fully recommend this dealership to anyone that is looking to buy/lease a new or used Mercedes! THANK YOU!!!

MB of Pompano was the most professional dealer i have ever dealt with. Chip Snyder was excellent to take care of all my request when buying my used ML63. Transaction was smooth and i am very happy with my new Truck

Courteous & professional represent ices. Completed work in timely manor. Visited dealerships to talk to service department as to the cost of tires & alignment. The pompano dealer had the best price for tires from 3 Mercedes dealers in the area. This dealership's pricing was lower by $600. then others.

I have been dealing with Mercedes Benz of Pompano since 2009. I have purchased 2 Suv's from them in that time and the service has been excellent! I have the Best Service Advisor on their team Anjia Moore! She is absolutely amazing and has always been there to assist with my vehicle needs! I also want to thank My Friend Wisdale who has always taken care of me as well. You are both Amazing!! That is why I continue to purchase my Vehicle from Mercedes of Pompano instead of the other Mercedes dealerships that are closer to my home in Hollywood. I would rather go a bit further because the service is outstanding!

Everyone in Pampano Mercedes were professional, courteous and very willing to help us .

I bought a used 2012 CLS 550 from another retailer and it had 45 days until the factory warranty expired. I took it to Mercedes of Pompano to have a few things looked at. Matt was my Service Representative and he made sure his team went through the car with a fine toothed comb. They actually discovered a few items I was not aware of that would have cost me a great deal of money had I discovered them after the factory warranty expired. Thank you Matt and team!

Chip Made my car buying experience so enjoyable I didn't think I was buying a car, but gaining a friend. He was the first car salesman that treated you like a long time friend not a quick sale salesman.

Kevin and all other associates were a pleasure to deal with!

I found the staff at Mercedes-Benz of Pompano extremely helpful and friendly which made my purchasing experience pleasant. They were kind enough to allow a loaner car for me while the auto that fit my requirements was brought in from TN. They also provided bells and whistles guidance on an individual basis.

Service on time ,friendly personal ,great facilities

Sales person (Steve) was amiable and very pleasant to deal with. No hard sales tactics!

I have driven MBZ for over 40 years. My previous models included a 220A, 300TD, 300SEC, 2 separate SL500s and another SL500 as a replacement. Over the years I have largely had them maintained by the MBZ Service Center. My experience ranges from California to Kansas and New York to Florida. The sales department of the dealerships has always been attentive, at least until I signed the sales contract. In the case of MBZ of Pompano, once I elevated an annoying issue to management, the problem was promptly and satisfyingly resolved. The Service was absolutely first class, with quiet efficiency and a refreshing respect for my time. I encourage anyone with a desire for a lifelong relationship with their automaker to consider MBZ as best of breed. Luis A Sastre Director, International Business Lockheed Martin (ret.) Palm Beach Co., Florida

First time at the Pompano location - sorry I had not taken my vehicle there before. From greeters to the complimentary shuttle drivers - absolutely pleasant, cordial and genuinely happy - no fake smiles. Excellent and timely turn around service.

Very nice staff and courteous!!! I will always get my car in this location !!!

Excellent service I was impressed with the new offices and also with the service rep

I had a wonderful and exciting experience with a seasoned professional salesman Mr David Byles highly recommended thanks for all the love support and service Mercedes-Benz of Pompano Beach

I met the nicest people at Pompano Mercedes Benz, who helped me in the process of buying my car. Chip, Samantha and Reginald were the best! They were understanding and patient with me. We later had a little glitch and Samantha was so patient and kind in correcting it. I will be back for my next car and will also recommend the office to my friends.

I would like to congratulate Mercedes benz on their customer service, J Jerome made our leassing expirience very easy, he was great!

David was great! He made the car buying process simple. I saw the car I wanted on dealer's website and requested an e-price. It was higher than I wanted. I requested better pricing and got a price by email that was exactly what I wanted. I most appreciate the fast, hassle free negotiation by email. I shopped all MB dealer's in my area and found MB of Pompano Beach to be the easiest to deal with. I plan to buy my next car from David and refer my friends.

Thanks to David Byles and the rest of the staff, I was a able to make a great purchase with little hassle.

Am on my 3rd M-B from Pompano and more thrilled with each new one. Latest is a 2016 SL400, purchased in July of 2015, with all the bells and whistles. (Someday I may even know what they all do.) Phillip Moodie found me the exact car I wanted; Kevin Desko in Service keeps me on the road....as he always does with expertise, knowledge of the car and expedites any and all service(s) required. He's a true "Keeper" and a gentleman at all times.

Great attention to detail and service at MB Pompano Beach

I had a good experience with my sells rep. Mr. Jeffrey Jerome. The Mercedes team did all they could to make me satisfy with the sell

Matthew Pickton is an excellent customer service rep

Sonny Taleb was a great salesperson. I will definitely refer him to my friends.

Thanks Matthew Pickton for a great experience getting my car serviced at MB of Pompano! I brought my car in for a regular service check-up. When I arrived, Matt came right out to meet me, before I even stepped out of my car. He was professional, courteous and fast. After I showed him a warning message that just popped up that morning on my dashboard, he suggested that I should take a loaner rather than wait or use their courtesy shuttle. Within 15 minutes, I was checked in and driving off in my loaner. Over the next couple of days, Matt kept in touch with me with detailed updates on my car. When my car was ready, I was in and out even faster, thanks to Matt and the service porters. Everything was taken care to my satisfaction. I would definitely recommend getting your car serviced at this dealership!

From the moment I called David Byles the car buying experience became easy and focused. I found exactly what I wanted at a price I frankly didn't expect. Every facet was pleasant and totally on point. I couldn't recommend an organization more highly.

Very professional and helpful salesman.. He made our sale enjoyable and easier..

Excellent car leasing experience. I will do it again.

My experience at this dealer ship is always outstanding.

The whole.process was great. From the.welcome when I got there test driving they went out of there way to make me happy Russ is the best Alex the manager too Thx

Work was done, another car available for my use, and all went well.

I never been so disappointed with any other diler I have my car there over 3 months and still no don't yet mihey was the sales representative ho take over my problem about my car and he never take seriously my problems and even I have too talk about it with he's boss and her tell me she will make sure the job get done quick as possible and I have to wait 4 more weeks and I have too call her again to see what happens and she even have no idea what have to bee done however if you and you insurance have to spend over 17k to fix your car you spect better service!!! I will never again will be bringing my car there again not even for regular service!!!!! Thanks mihey and his boss Ailed Riberol

After I received my cost estimate I shopped around for other options and found only a small difference in price. I went in with an estimate of my cost and came out with a lower price with the same quality Mercedes products. To be able to say this is not normal for car service is an understatement. They were able to pass the savings on to my bottom line. I know this is not a common practice but being retired, every savings is a blessing. I required brakes and four new tires. The car rides so much smoother. Thanks Mercedes of Pompano for a smooth ride and a smoother price.

Great service and consultant was great amd detailed about the repairs

Chip my salesman was great. He found my car for me and handled the deal too. The rest of the staff there helped too with finishing the paperwork. The car is great and I love it! I would send my family and friends to him for any car that they wanted. Everyone at the dealership was very helpful too...

excellent - too demanding to ask for 50 characters

Service person is very professional and polite. The maintenance performed was completed in a vey timely manner!

We will recommend Mercedes-Benz of Pompano to all friends interested in purchasing or leasing a Mercedes - Benz.

Great Service beginning to End. Thanks Bob Abrahams!!!

Very efficient, very good. Not much more to say. I am a long term customer of this dealershipp

I had issues with tire pressure and emptying key battery on my 1-year old Mercedes Benz C300. The pressure issue was caused by a nail. The tire had to be replaced. Because it was my second issue with tires on my car The dealership took care of the installation cost and miscellaneous charges. Bradley Markoff, my service advisor, was very knowledgeable, friendly and communicated the issues promptly and clearly. I can only recommend the dealership and Bradley.

Twice I've been let down, they were not able to help me on solving two problems on my ml63

buying cars for 50 years first time I liked buying a car thank you

It was a great experience dealing with my services visor Armando Ramos

Great service at Mercedes Benz of Pompano Beach! The improvements at the store are amazing.

First vehicle buying on my own and the car is amazing. David Einhorn at Mercedes of pompano helped me get into a 2014 c250 certified and the experience was nothing short of amazing ! So glad I came there and got a great deal from an amazing dealership.

They have the most beautiful and clean facility, service is excellent and the people are very courteous, and friendly.

Really a great experience. From the minute we showed up at the dealership until now that we are driving the vehicle. Great job.

Great service. Friendliest staff I've ever dealt with at a dealer!

Kevin Desko handled my service impeccably, from being to end and arranged fro me to be dropped off and picked from my home, thank you Kevin at Mercedes Pompano beach

Our buying experience was superb and smooth. We experienced no pressure to buy. Everyone was knowledgeable and helpful. Thank you Virginia and everyone else we had contact with.

Excellent service time was spent explaining all details to me and everything was carried out the way the service representative had explained first time that I actually had someone take care of each and every individual issue

Mislead at sale as to safety options on the car where not i lidded as described Warranty repair: I've been ignored for over a week even after a reminder call so I can St up an appointment time for this to be addressed while I'm off on summer vacation. Several reassurance that my service advisor would return my call have not been met as promised. Horrible after sales support Sid Goodman

Absolutely horrible! I had a great experience with the seller Ivan, but other them that I had a few problems on my car since I bought which I had to go there a few times, 2x they called me saying the car was ready and when I got there the car was not ready to go, still with the same problem, I would never buy any car on that dealer again.

My services advisor never got back to me after several requests!!!

Bought a used vehicle told they would FedEx plates the next business day; nothing ever arrived and temporary tags expired so can not drive the car. Lots of money to spend on something that I can't drive. After they take your money no help at all with solving the issue or getting an extension on temporary tags.

My wife and I have 2 new Mercedes Benz's from Mercedes Benz of Pompano Beach. Over the years we have bought many new cars from multiple dealerships. From the date of purchase from Mercedes Benz of Pompano Beach through the last two years that we have been going to this dealership, we have received exceptional service, and great customer relationship. In particular, I would like to point out the personal attention given to both my wife and I from Armondo (Mandy) Ramos. Each and every time we have been in for scheduled or unscheduled service, Mr. Ramos has gone above and beyond our expectations. In the automobile business, it's very hard to find a a dealership that from the initial buying experience through the service department interaction, exceeds your expectations. Mercedes Benz of Pompano Beach is that kind of Dealership...

We worked with a guy named sonny taleb and the experience was just phenomenal.

Great follow up & service from Jeffrey Jerome in sales.

We love our S550 Mercedes, but it was touch and go whether we would buy from this salesman. This Certified Preowned car had no Owners Manual, no First Aid Kit, and no second key -- all items the CPO said had been checked. There was a broken grill visible only in the back seat. The promised training by a computer expert in how to use the car's features turned out to be a rushed time with a substitute person who mostly said "Just fiddle with it, you'll figure it out." If the salesman had said one more time "Let me check that out for you" when asked for the missing items, etc., or tried to hug me, I think I would have got violent.

My salesman Bob was awesome, my husband dealt with him for years, however, now that service is needed on my vehicle I am finding that the service team that I have had to encounter is unprofessional, unresponsive, treats you like a crook and really have no idea how to provide excellent client service. If you need service take your car elsewhere..MERCEDES BENZ USA IS DOING A DIS-SEEVICE TO THEIR BRAND..

What a pleasant car buying experience. I just want to take a minute to give Jeff Jerome some much deserved recognition- Jeff is hands down the best sales associate I've ever worked with while purchasing a vehicle. He was professional, friendly and warm from start to finish. None of the stereotypical car salesman BS with him, we never felt pressured or uncomfortable and he never got irritated or impatient with us (like a lot of other car buying experiences I've had). If you're in the market for a new Mercedes, or even a used vehicle they have in their inventory, do yourself a favor: SEE JEFF!!!! He's awesome. And Mercedes Benz pompano in general also made the experience great. Happy and satisfied!

Thank you Richard Barri for making this process seamless and efficient. I love me new car!

Worst experience for service on my GL 550 I have ever received at any Mercedes dealer. Will never return to that location again!

My salesman, David Einhorn, was wonderful from start to finish. He answered my e-mail promptly and met with me later in the day. He told me all about the car and wa pleasant to deal with throughout the purchase. Craig Santa Maria, the finance manager, apologized for the length of time that I had to wait for the deal to be finished. He was extremely pleasant also. Lastly, Harriet was great about instructing me how to use the many features on the car. I was told to stop by if I have any questions or need a new tutorial on features. Everyone was helpful. I love the car and the dealership!

I recently purchased a car. The car is beautiful and i like it a lot. I live out of town so i bought it off pictures, what the sales associate told me about the car. She gave me a service record showing all the services the car had done previous to me buying it. Once the car was shipped out here and i took it off the carriers truck it was making a noise. I called and spoke with my sales associate and she assured me it was nothing the car was just serviced prior to me buying. I took it to the Mercedes dealership just to have it checked. They told me it was the belt tightener and sheave pulley. Usually I wouldn't care because the car was sold as is but the dealership just changed the serpentine belt prior to me buying it. Which means they either didn't put the belt tensioner and sheave pulley together properly or they knew it was broken and didn't want to fix it. Again if it was a new issue and they didn't touch it prior i wouldn't care. But it not and I emailed them a copy of the invoice asking to see if i can be reimbursed. I spoke with the sales associated and asked if the James Mullen/sales manager can call me and even sent him a email on 01/15/2016 and he still no response. Its 10 days and i have got a response. I guess this is how they do business once they receive your money

5.0 star rating First of all I would like to thank Steve Rahal for his personal service and attention. Thanks to Steve and the rest of the staff at Mercedes of Pompano. My car buying experience was head and shoulders above what you would expect when buying from a dealership. The personal service I received was very impressive. Thank you for making this car buying experience so easy and customer friendly. I sure will be returning for my next purchase and will be sending my friends to Mercedes of Pompano. All asking for Steve! Thanks again..

The vehicle I was a 2006 E320 CDI. The sales representative provided excellent service. The staff members ensured that the sale ran smoothly.

Nice car, good customer service, I will recommend dealer for future buyers

Sales and delivery experience was very pleasant, sales person was very helpful in selecting and choosing the option of my new S550

I had a great experience leasing the GLE 350. This is my second Mercedes that I've either bought or leased. The only reason I went to this dealership was because Mr Ali is an excellent, friendly, and helpful professional. I was very pleased with Mr Ali and my overall experience.

The experience l had buying a car was made very easy. I was in New York and called my salesman in pompano Florida to find the car I wanted in silver color. He had the car with the extras that I wanted. When I got to Florida we agreed on a price with relatively little bargaining on my trade. The sale went smoothly. Kudos to Mercedes of pompano

Had an awesome experience working with both Ivan and Bruno in both selecting and purchasing my 2016 E350. Purchasing a new car is extremely stressful, but working with Ivan took all of that away. He is so passionate about his job and treats his clients like family. Bruno makes the financial part a breeze. my car was delivered with a big bow and a special gift for me and my precious pooch!! I will be an eternal customer!!

After finding the right car for my specific needs the leasing process was very easy and professional. Jimmy Mullen and David Minnic treated me courteously and showed their expertise and knowledge about Mercedes products. This is my third Mercedes with Mercedes of Pompano.

fast and friendly excellent well done guys, i needed the car out in a timely manner and it was, very impressed

We cannot be more pleased by the exceptioal treatment from Virginia Mary and Lee Rivollier

I had never purchased a car online before, but Russ Kerr made it completely painless. I couldn't recommend them highly enough. I'd give them six stars if I could!

I purchased one of the last GLKs available. I traded my 2012 GLK for the 2015 model.I love this car as it allows me to sit up high and it's not so big.

Love this Place ! Got my E-350 Coupe here and they keep it in tip top shape for me.

I would highly recommend my salesman Abe Pourghassem. I had not been planning on buying a vehicle but since mine was totaled I really had no choice. I went to the dealership expecting all the usual salesman techniques but was extremely surprised with Abe. I was not in a position to buy a new car but he treated me as though I was buying the most expensive car on the lot. Everyone at the dealership was friendly...I will definitely be a repeat customer.

I purchased a used car from them and the experience was wonderful. I was treated as if I bought a new car and the salesman David Byles went above and beyond to ensure that I was satisfied with my purchase. The service guys are also very helpful and took care of any issues I had with the car. I would definitely recommend this dealership.

No hassle good deal car buying experience at Mercedes Benz of Papano

I made arrangements from another state to lease a new E-350 from Mercedes Benz of Pompano. Bob Abrahams was my salesperson. He and Harriet Levin were helpful at the time of leasing, offering to explain the details of the new car and pre-setting my Sirius radio stations. I feel that I can go back to them with any and all questions.

Robert Abrahams was such a pleasure to work with. I never felt pressured or stress, leasing my new car.

Exceptional service from my salesperson. He stuck through my wishes and delivered a great deal

Mercedes Benz of Pompano is the finest car dealership I have every encountered. The moment I entered the dealership I knew this was where I wound find the the deal I was searching for. I shopped Mercedes dealerships from Miami to Tampa and there was none that compared to Mercedes Benz of Pompano. The other dealerships could not meet or exceed the warm, friendly, genuine atmosphere that I found at Mercedes Benz of Pompano. David Rubano is the ultimate sales person. He dedicated his time and his efforts in helping me at every step of the way to make my purchase stress free. If you are searching for the ultimate car buying experience, I recommend Mercedes Benz of Pompano!!

Never had such a great service in the shortest amount of time, I've always questioned the fact that besides having an appointment a person had to spend the whole day in the service lounge at a dealership while their car was being worked on. I think people at Pompano Mercedes Benz had finally figured it out, and realized that service doesn't have to take forever to be good or great. The notion of looking good by taking a long time working on something had been proven otherwise by these people and commend them for doing that. Great work, great old fashion customer service!!

Robert Abrams was delightful to work with and very professional! I will recommend him to all of my friends.

professionalism, efficiency and friendly service was our experience at Mercedes of Pompano.

Was with my brother having his car serviced and I was looking for a new Mercedes which is the only car I will drive. Fell in love with the car and was driving it home two days later. Cannot say enough about the salesmen I dealt with.

I just wanted to say Thanks to Bob for a Great Job! He was Fast and efficient and had me out of the Dealership in about an hour. I thought that was impressive. I Love my New Mercedes!!! :)

Mr Phillip Moodie eased my pain and helped me get into my new E350

We traveled from Denver, CO to buy a car from Mercedes-Benz of Pompano, from the beginning the entire process was super easy and our salesperson Russ was amazing! He made sure to follow up on everything and made sure we had all the right information before we had to fly out to buy the vehicle! We are very happy with the purchase and definitely recommend the dealership and Russ to anyone looking to buy a new or used car!

Awesome experience. Attentive Sales associate , very accommodating, patient , & welcoming. Phillip ( our sales associate ) was extremely helpful , friendly , & very attentive. Smooth process from showing the car , picking a car , test drive , until the end. Def. will be back for my next lease & highly recommend to go to MB of Pompano for your dream car & excellent service !

Had a wonderful experience at Pompano, Florida. The Manager Bruno and my salesman made the purchase stress free. and I highly recommend this dealership. This is my third purchase and.Mandy in service has always taken care of my cars. I send all of my friends to Mandy....

Ivan was great stayed on top of everything and made sure everything went smooth.

I had an excellent buying experience with Mercedes of Pampano Beach. The saleswoman was wonderful, friendly, knowledgeable and attentive. She showed me exactly want I wanted to see with their inventory. Resulting in a perfect fit in automobile for my needs. They have the best inventory and prices around!

Kevin Desko is an excellent Service Manager and always goes the extra mile to help.

Facilities score avrerage because of reconstruction( hudge one) of the building

My buying experience at Mercedes Benz of Pompano was fantastic. Everyone went above and beyond to accommodate us. The salesperson, Steven, was very patient and extremely helpful. Bill, the manager, was a delight and really helped us get to the price that we wanted.

Have been going to this dealership since 2003 . Have always had great service and any needs have been fully taken care of.

I had an altogether amazing experience. The Staff is friendly and courteous and our interactions were very pleasant. I was made to feel very welcomed and that they delighted in making me satisfied. I truly have no misgivings whatsoever and shared how wonderful my experience was with my colleagues. Everyone that I encountered was simply lovely and my Sales Representative was awesome. I expected to have a good experience, instead I had an outstandingly amazing experience. Thank you, Mercedes Benz of Pompano. I am so looking forward to a continued wonderful relationship as you attend to my vehicle maintenance needs. Thank you.

It was great experience. I would like to thank Moody for helping me.