I love the 2015 E350. The car is absolutely the best one I have had. The salesman, Steve Rahal, was so helpful and kind and went out of his way to make the deal happen. Every person involved in completing the sale, Craig Santa Maria, Harriet Levin, David Fox and others were extremely courteous, helpful and sincere. A wonderful experience.

From the minute that I walked in and met David I felt comfortable and like I was going to be helped with buying a car instead of being sold a car. The experience was easy and friendly which made the whole process enjoyable. I was also very pleasantly surprised that I was approved through Mercedes Benz Financing even though I had experienced credit problems. I was given a great loan with a surprisingly low interest rate! Thanks Pompano Mercedes!

Very disappointed, I brought my car for key replacement they kept it for 5 days and when i went to get my car they gave me a list of what my car supposedly needed and it was $10,000.. My car is only 120k miles a 2008 my car was in mint condition after getting my car from dealership my car feels like my engine is going to come apart.. Very disappointed...

Great service. Car was ready on time. Very helpful.

I love the easiness of getting in and out. I arrive at the location, see my advisor, sign the paperwork and pick of the loaner. When the car is ready they give me a call and I go pick the car up. The pick is as simple as the drop off. I would highly recommend this location for service to anyone that owns a Mercedes Benz.

THEY WARRANTIED MY BRAKES FOR FREE AND WERE DID A GREAT JOB

I could not be happier with the attention and service I received at Mercedes of Pompano. My sales person Dave Minich was terrific and extremely knowledgeable and helpful...I am pleased to recommend them both..Leonard C. Friedman

Steve was my best salesperson ever! He was knowledgeable, respectful and kind. He truly made my buying experience flawless.......actually the entire team made me feel welcomed and crazy important! Wow

Alberto was great! Went above and beyond to ensure I was completely satisfied.

Very good experience. I never think of going to MB of Pompano until David Byles called my phone and offered a way round to solve my situation. The whole process was simple and his knowledge and professionalism was outstanding. We had a great deal/experience and I will now buy my next MB with David in few months! Thanks very much.✅

Excellent service when needed.

11/13/2018 I took my 2018 GLC300 in to be serviced for what was deemed a software update multiple times, totaling over 23 days in a 4 month period and the issue is still unresolved. Each time my car was kept multiple days with no progress. Service Representative did not contact me with updates even after several phone calls and emails. I was even told by my Service Rep that he was entering a meeting and would be unavailable to speak with me the remainder of the day. When i called back to verify status with my car 5 mins later i was transferred back to the same Service Rep. At this point i made it clear i no longer wanted them to do anything with my vehicle. I would be in in 1 and 1/2 hours to pick it up. When I arrived my vehicle was still not ready and i waited an additional hour. During this time I spoke with approximately 8 others customers with similar horror stories related to service at this dealership. I will now drive an hour away from my house to a dealer that is not Auto Nation. I have looked at the reviews for all Mercedes dealerships within 15 miles of me and they all have horrible reviews and are Auto Nation locations. Auto Nation is clearly not living up to the Mercedes brand reputation. If my only options are to buy from Auto Nation i will buy a lesser vehicle from an organization that understands how to treat its customers.

Mark Sawyer has got to be the coolest cat you'd ever want to have to help you work toward your purchase. Affable, knowledgeable, honest as the day is long; this is one Scotsman who made every stage of my shopping experience an incredible pleasurable one. Jonathan and Sophia in finance are also very professional and don't hesitate to work tirelessly to help you achieve the car of your dreams. A+++

Mark Sawyer has got to be the coolest cat you'd ever want to have helping you work toward your purchase. Affable, knowledgeable, honest as the day is long; this is one Scotsman who made every stage of my shopping experience an incredible pleasurable one. Jonathan and Sophia in finance are also very professional and don't hesitate to work tirelessly to help you achieve the car of your dreams. A+++

I had a good time with my sales guy But the shady man in finance who added packages I specifically told my sales person I didn’t want Back into my loan with out saying and or asking. Double check your contacts people for real.

Mark Sawyer has got to be the coolest cat you'd ever want to have to help you work toward your purchase. Affable, knowledgeable, honest as the day is long; this is one Scotsman who made every stage of my shopping experience an incredible pleasurable one. Jonathan and Sophia in finance are also very professional and don't hesitate to work tirelessly to help you achieve the car of your dreams. A+++

From the moment we arrived to the dealership we were treated like royalty. Warm reception, great attitude, and after explaining our needs we selected the car we wanted. Marc, the General manager and our salesman Mr. David Minnick did everything within their means to make the purchase of our GLE 400 2019 possible. We are very happy with our purchase and needless to say about our wonderful experience with this dealership.

Excellent from beginning to end. Quick and efficient transfer from old car to new.

Far from relaxing not efficent great car but not organized it was wait wait too busy and definitely JUST another notch on the belt Car not ready paid cash and had to wait 24 hours before taking possession even had to wait FOR financing papers to be prepared JUST not organized not efficent only the rep whi helped explain features WAS calm and helpfull

I have purchased cars from many dealerships over the years and I have yet to experience such poor service as I have from Mercedes Benz of Pompano. After the purchase of my car, they could care less about me or my car. Because of this dealership I will never purchase another Mercedes Benz in my lifetime, nor will any family members. Stay away from this dealership!

If I could give this dealership a 0 I would. Their service department is rediculous. My car broke down, I had to get a boost on my battery to get the car to their shop and because I didnt have an appointment I couldn’t get a loaner car to get to work. Trying to get anyone on the phone is impossible and they honestly just don’t care. Last time my AMG was in their shop it was there for three months! They kept changing service techs, forgetting my car, ordering parts - yeah let that sink in - three months! I will never service my car there nor buy another car there again.

We are on our third Mercedes with this dealership. The first two were wonderful experiences. I don’t know what’s happened lately. Whether they have a new manager or what but I lost four months of my lease because of a comedy of errors in their service department. They took four months to handle an insurance claim. They wouldnt give us a loaner. Even though the two week job took four months admittedly at their fault. I tried desperately to get someone above the service advisor to help. Only my insurance company was able to get me updates. The general manager would not take my call. I went to the dealership and no one would speak to me outside of the low level service advisor who constantly made mistakes and had to refer back to the file because he was never up to speed on the situation. I even had to pick up and return the car several times because they failed to complete the work orders as prescribed by the insurance company. Now we wxperienced an And an emergency break down due to an unknown electrical problem. We were promptly Advised that the dealership no longer will provide a loaner because they say they will only do that if you make an appointment. Really? My Mercedes breaks down and if I don’t make an appointment I don’t get a loaner? Unbelievably bad service the last two years that we have had our AMG SL 43. And again there is absolutely no one of any consequence that will take my call there, just Brian the low level service advisor. I am beyond flabbergasted. I am definitely done with AutoNation as a dealership including by 100+ Ford truck fleet... done.

I just got my vehicle back from the Auto Body & Collision Center and it looks absolutely amazing. As bummed as I was about the accident, the manager Gus made my experience the best I could have hoped for from beginning to end. He is extremely responsive, truly cares, and went above and beyond every step of the way. He is the best! I highly recommend him for any repairs you need. Thank you so much Gus!!

11/13/2018 I took my 2018 GLC300 in to be serviced for what was deemed a software update multiple times, totaling over 23 days in a 4 month period and the still is unresolved. Each time my car was kept multiple days with no progress. Service Representative did not contact me with updates even after several phone calls and emails. I was even told by my Service Rep that he was entering a meeting and would be unavailable to speak with me the remainder of the day. When i called back to verify status with my car 5 mins later i was transferred back to the same Service Rep. At this point i made it clear i no longer wanted them to do anything with my vehicle. I would be in in 1 and 1/2 hours to pick it up. When I arrived my vehicle was still not ready and i waited an additional hour. During this time I spoke with approximately 8 others with similar horror stories related to service at this dealership. I will now drive an hour away from house to a dealer that is not Auto Nation. I have looked at the reviews for all Mercedes dealerships within 15 miles of me and they all have horrible reviews and are Auto Nation locations. Auto Nation is clearly not living up to the Mercedes brand reputation. If my only options are to buy from Auto Nation i will but a lesser vehicle from an organization that understands how to treat its customers.

I live about 2 hours away from the dealership and was interested in a CPO vehicle in their inventory. While working with Fernando Londono, he was responsive, honest and even texted me specific photos of the vehicle to ensure it met my expectations when I showed up to purchase. Likewise, the finance process was efficient!

I have done Business with Mercedes Benz of Pompano for many years and I always get impeccable service in every way. Great Dealership! I am never disappointed whether it is purchasing a new car, used car or for service.

Good clean

Mr. Raul Mendez,III you are an exceptional service rep.

I deal with Fernando the salesman he was great dealing with. I also dealt with Rossi the financial Manager he was also great in dealing with. They take care of the customer. I will do business with them again.

efficient & informative service personnel; comfortable waiting room; helpful in coordinating transportation

Otimo lugar pra comprar pecas para sua Mercedes. Pode levar babador, pois eh o que vai acontecer quando vc chegar no show room de carros. Kkkkk

if i could give a zero star i really would.... horrible service here, much better off going to the coconut creek location.

Robert Abrahams the sales associate was truly professional. I believe his outlooks is do the best for every customer. The finance officer only added kudos to the Mercedez-Benz of Pompano experience.

The Dealership detailed my SLK350 on the outside and inside after a 25 hour drive to Florida from Maryland. The car was very dirty. I agreed to wait while they did it so they took me the very next day. In a matter of 3 hours the car looked showroom new again. They did an excellent job on the entire car, inside and out. And, the price they charged was extremely reasonable. Everyone I dealt with there was friendly and professional. The facility is very modern, clean, and comfortable. I would definitely do business there again.

Bryan was great. Efficient and helpful.

We had a great experience at MB of Pompano. Abe was our salesperson and he is a gentleman in evrey sense of the word. He guided us and spend time helping us decide. He was not pushy and just gave us the facts and all our options. We are MB owners for over 20 years and have purchased from a coupler of different dealers, but this place is by far the best and the people are great, very helpful and friendly. We are very happy we decided to visit this place!!!

Terrible post-sale service! I bought a pre-owned BMW and the dealership handed me only one key. They said they would try to locate the spare key from the previous owner but it didn't work out. So they basically told me to solve the problem myself. That is not the type of service I expect after paying $30k on a car!! It's clearly not for the cost of the extra key, but for the utmost disrespect for the client. Beware next time!!

Excellent customer service.

It was a pleasure doing business with Mercedes-Benz of Pompano. Every person that interacted with my wife and I on our purchase were professional creating a "no pressure" environment for us to reach our purchase decision. Just well trained cordial folks who sincerely love their jobs. The store is a model for high end vehicle customers to find their next vehicle. Our recommendation is - if you are looking for a Mercedes-Benz vehicle, new or used, do yourself a favor by checking out the Pompano experience.

Sales person was awesome he took his time with me I was undecided on 4 cars and dealership was near closing time and he didn’t rush me love this place.

Great customer service!! Thank you Abe and Adam for an awesome car buying experience!!

Needed to have my A/C blower replaced, fantastic job, done the same day!!!

I was not looking to trade my vehicle now, but upon the encounter with and awesome MB associate I did. I'm in the car business, and am very picky, however Ivan Silva was diligent and determined to help me find exactly what I wanted and needed, not in the pushy way most salesmen are, and with a great attitude. Now I have an awesome vehicle without the "buyer's guilt". UPDATE: Although the sale process was painless, the service department is a totally different animal. To my own fault, my tires were never rotated nor was I advised I need a tire rotation. At 16k miles the wires in my tires were exposed. As a result I needed 4 new tires. An expense that could’ve been avoided had my Service A & B been thoroughly completed.

great service and experience! the only way to buy a car!

their service was wonderful kudos to Abe, Adam and Tony!

My advisor rails great. He took care of me in a very professional manner

Great experience. They detailed my car beautifully. Brian was very good

Excellent service.

BUYERS BEWARE OF SERVICE HERE. I refuse to give them even 1 star, I only had to because it wouldn't let me post. I took my car in for service on a Saturday, drove home, and when I was going out for dinner that day my wife noticed that the car had been crashed, I called left them a message, because they were closed, never got a call returned, called back Monday when they were open, was told I needed to speak with the Service Manager Todd Banks and that he would call me back. Long story short, Todd said that they would not take care of the damage to my car basically because I drove it away without overlooking the car. He NEVER looked at their video, this dealer cares noting about their customers. BUYERS BEWARE OF SERVICE HERE.

Been coming here for service for about 4 years now. Very friendly staff. Always hook it up with loaners. They also do a very thorough job when they wash my car. A car washer stole sunglasses out of my car once, but they made it right by reimbursing me the cost for a new pair.

I purchased a Certified Preowned Vehicle at Mercedes Benz of Pompano and was told by the salesperson that the car came with a "bumper to bumper warranty, essentially an extension of the factory warranty that the car came with when it was new". In fact, I have bought two CPO cars at this dealership and was told the same thing both times. I brought my car in for repair of the rear window shade and was now told that such items are not covered by the warranty and that it was going to cost me $1,800 to repair the window shade!!! I was shocked and infuriated. I spoke with the GM who told me that there was nothing he could do other than offer me a measly 10% discount!! Unbelievable!!! Not only will I never bring my cars to this dealership for service but I will never buy a car from them again and will spread this word far and wide and frequently.

I purchased a Certified Preowned Vehicle at Mercedes Benz of Pompano and was told by the salesperson that the car came with a "bumper to bumper warranty, essentially an extension of the factory warranty that the car came with when it was new". In fact, I have bought two CPO cars at this dealership and was told the same thing both times. I brought my car in for repair of the rear window shade and was now told that such items are not covered by the warranty and that it was going to cost me $1,800 to repair the window shade!!! I was shocked and infuriated. I spoke with the GM who told me that there was nothing he could do other than offer me a measly 10% discount!! Unbelievable!!! Not only will I never bring my cars to this dealership for service but I will never buy a car from them again and will spread this word far and wide and frequently.

Nuestra visita fue una pérdida de tiempo , todo lo que nos ofrecieron no lo pudieron cumplir , nos llevamos una muy mala impresión

My wife and I just purchased a CPO C-300 MB at this Dealership and we were extremely impressed with their operation. The Sales Associate, Gabriel was terrific and went above and beyond to make our short visit a pleasure. We HIGHLY recommend using MB of Pompano your go to place for Mercedes Benz!

Excellent experience from the time I walked in from the time i drove off. Bob Abrahams and Rusty were very professional and helpful. Bob was very patient with me and knowledgeable. I told Bob what I wanted and he helped me reach my goal.

OF ALL THE MERCEDES DEALERSHIPS IN SOUTH FLORIDA THEY ARE THE MOST HONEST AND A PLEASURE TO DO BUSINESS WITH

Being obsessed with the condition of my Car, I check it on a DAILY Basis. I noticed a Small Scratch and Nick on the Front Left Quarter Panel that I DID NOT create,... Possibly done in the Garage at MB. I have 'Scratch & Nick' Protection which will cover this slight damage. Very Dissapointed that it could have happened during an Inspection. I CHECK MY Car Daily for ANY damage to the Body. I Expect to Be Covered for the Small Repair Now necessary. On the Good side of this Inspection, .... Brett Stiles was Highly Professional and Courteous.... They took my car quickly and I was done in Under an hour.....HOWEVER, I reiterate... The Charge for '2' DOTS OF PAINT for $234.00 was Attrocious!...And VERY Disappointed!

Great service. Inside tip. They will negotiate

Excellent service at this dealership! I would have given 5 stars, but the price of the B service was extremely high. I’m from another state in the Southeast and our service is almost half of that at this dealership. If I wasn’t already way overdue thanks to Florence I would have waited until I was home. With that said, Brian L was my service advisor and he was friendly and extremely helpful in giving me options and suggestions for the service. He didn’t hurrying me, even though he had a customer waiting. I also had a loaner. Overall the process was smooth and my car was ready on time.

Excellent service!

Although a loyal JM Lexus fan, I decided to look at at Mercedes and was won over by the excellent leasing experience I had at Mercedes of Pompano. My salesperson, Giancarlo Amyach, went above and beyond to get me the exact car I wanted. The sales manager, Marc Klein, was helpful in the process as was Adam Levy in finance. I would highly recommend this dealership!

Although a loyal JM Lexus fan, I decided to look at at Mercedes and was won over by the excellent leasing experience I had at Mercedes of Pompano. My salesperson, Giancarlo Amyach, went above and beyond to get me the exact car I wanted. The sales manager, Marc Klein, was helpful in the process as was Adam Levy in finance. I would highly recommend this dealership!

Very pleased with the facility and especially my service advisor. Bryan. Had everything taken care of, arranged for a free loaner car and then called to give me an update as to when the car would be ready.

This location is really nice, professionals and polite, Very accurate with the appointment, the advisor Mr Ronnie Richardson very polite, he has knowledge about his work. I recommend this location Thanks for your service.

Service department hear is on point! They diagnose things properly and quickly. I’ve always had good experiences here. The car detail department needs a little more attention to detail tho.

Great experience. Mark Sawyer is the best! He made everything so easy! I highly recommend!

Grat service.

James was awesome and he was detailed on the phone about the condition of the Range Rover that I bought. He was very much customer service oriented and went the extra mile to make me happy

Better communication within the organization. This was the worst experience I have ever had from any dealership.

Anja and the staff did a fine job fixing my C300! All is well again!!

Had 4 tires replaced due to wear. Also a wheel alignment. My car has a very light porcelain leather interior and there were a number of areas of dirt from tech’s hands or clothing that I had to remove after leaving the dealership. On the brighter side, I would like to compliment the parts manager, Mike Rodriquez, who worked with me on pricing the tires and installation.

Anja, my Service Rep, did an excellent job. Got me taken care of, issue fixed promptly. Superb customer care.

although I did not purchase , the company was very receptive to my needs and respectful to deal with. They answered all my questions about the old corvette, and did not attempt to use salesman tactic's on me. Unfortunately the price was a little out of my budget, otherwise I would have purchased car from them.

Ronnie was amazingly accommodating in Service Dept.

Love my new car!! Had a great experience and thank you to Albert Medina for making it easy.

Excellent experience from the entire term in particular David Byles, who walked me through from beginning to end. Many thanks David.

Beautiful showroom Great Service And attentive personnel. Service advisor took the time to explain options for extended warranty for my high mileage suv and maintenance plans, which save money in the long run.

The service was friendly and easy to work with , highly recommended.

I have been to other dealerships for service but this one is by far the best! the staff is professional courteous and kept me informed about what was going on with my car!

Great experience buying a car. James Parsons was a pleasure to work with!!

Clean bathrooms!!!

Wonderful experience. They know how to treat a customer and make you feel welcomed to come back. Excellent service! Ask for Fernando.

Treated like VIP

Absolute miserable experience trying to buy a car. The management is extremely unprofessional. I walked in ready to buy a car and walked out willing to pay more to buy the car somewhere else. Extremely disappointed.

Best help ! I did not know how to operate something on my car and the salesman came out and helped me, and I was from out of town. Next Mercedes, I m coming here

Great service...Anya knows the process. Facilities super clean...as is ur car when returned.

I just needed a small item and I was treated very nicely by the parts department employee.

My husband Mark and I went to Mercedes Benz of Pompano shopping for a surprise for mom. The deal went smooth and hassle free. Our salesman "Paolo Scalici" is such a nice guy and informative. He helped us get the best car for my mother. I would definitely go back to this dealership and would definitely give Paolo my business again. In addition to Paolo, "Adam Levy" in finance was good as well. Thank you again guys for helping us put a smile on my moms face.

I have a hard and fast rule that I do not buy anything from fixed price car dealers like Auto Nation. MB of Pompano is owned by Auto Nation. I simply don't trust their pricing. In this case I made an exception for one reason and one reason only. The 2010 Jaguar XKS had only 14000 miles on it. This is extremely low mileage. For that reason I knuckled under and paid their price. The price was high but not beyond reason. As far as the experience with the salesman and the service in the dealership it was excellent. It was one of the least hassle car purchases I've ever experienced . I've bought 60 cars. I give four stars for service and zero for the fixed price.

Brad markoff and his team at Benz were the absolute best.

Sales manager is on crack...

We own two Mercedes. When ever I bring them into Mercedes of Pompano everyone there is always friendly and personable. Andrew is my service person and he always does a great job.

My appointment (for an A Service) was made promptly (i.e., 2 days). When I arrived at the service area, my service consultant was there to greet me and log me in promptly. I was told that my car would be ready in 2 hours and it was completed within that time. When I got the car back it was clean.

Awesome beautiful dealership

It's always a pleasure to be treated well! Andrew Almanzar does an excellent job of ensuring that happens.

I leased my Mercedes Benz C300 with Donny and it was such a great experience! I will never lease any other car besides a Mercedes at Mercedes Benz Autonation Pompano Beach!

There's only one salesman there for me and that's Mark Sawyer my experience was excellent from the general manager to Mark Sawyer and to top it off my new AMG GT is phenomenal

Bradley Markoff provided first class customer service. I was very pleased with the overall service process, everyone I encountered was AWESOME!!!

The bill was much much higher than I thought it should be considering I took it to another dealership to have the same problems looked at. I decided to get one thing fixed instead of everything and the service advisor could have informed me that the item I chose may not have been in my immediate best interest. When I came to picked up my car as I was getting in they said oh by the way we had to jump start the car because of the battery issue so keep an eye on that. It would have been nice to suggest I don't fix my headlights when my car won't even start. Better guidance would have been nice.

We have been customers for many years. The whole family drives a Mercedes. There are always at lest four in the drive way. The last one was for our daughter who knew what she wanted before we even arrived at the dealership. She wanted the same model as her brother's, the CLA 250. So we called it in, and they had the right color and package she wanted. By the time we arrived, the car was seating in the delivery room, paperwork took another 30 min and we drove out. Excellent service all around.

I had the absolute best experience here this weekend. Very hassle free purchase, excellent customer service was provided by Albert Medina and the finance manager made the numbers work exactly to my original request so I could walk out with my new car! Highly recommend, ask for Albert. He is so personable, professional and makes car buying a breeze.

I made an appointment specifically for an oil change, dropped my car off for 4 hours (11:30-3:30) just to return to the dealership and find out that a “pit stop” was scheduled by the woman that contacted me. I said it over and over, “for an oil change, right?” My “service due” message is still on my dashboard so I dropped my car off just for a car wash I see. The cashier proceeded to tell me that a complimentary service can be performed if I purchased warranty as if I didn’t have the cash to pay for the service when I just spent $2,600.00 with them about two weeks ago for a transmission repair! Mistakes are made by everyone but do not speak numbers to me, the service being “complimentary” definitely wasn’t the issue! The fact that I asked for an oil change and it wasn’t done, was the issue. Never again!

If leaving 0 stars was an option then I would have chosen that! THIS IS THE WORST MERCEDES DEALER I HAVE EVER BEEN TO! Their work is absolutely horrible and they NEVER get the issue fixed on the first try, EVER. Not to mention how EXTREMELY RUDE the female tech manager was when I called about getting the issue that they caused resolved. She put me on hold in the middle of me speaking and then got back on the line and was very combative while telling me I was wrong about the service that was done to my car! If you do make the mistake of going to this dealer make sure YOU write everything that they do to your car down because I promise you they will not have it all in their system if you need to go back and reference it. I have had nothing but problems with this location for years now and I finally give up and will never go back to them. I would rather drive 30 minutes out of my way to go to Fort Lauderdale than to go back here for them to waste my time and make my car issues worse!

The service department is much more efficient and friendlier that Fort Lauderdale Mercedes-Benz.

Had a great experience service

Bad Experience, Financed a vehicle one year ago and was aggressively sold pre-paid maintenance when signing paperwork, one year later bring my car in for service and am told that the have no such record of my purchase but it is possible that they may have "forgot" to attach it to my account, after numerous attempts to reach someone and being told someone would call me back for two weeks. After much patience and diligence in calling and waiting on hold I Finally reached to a "supervisor" who said she would look through all my records which was explained was 120 pages of documentation in all of 3 minutes and said I do not have pre paid maintenance at all but she can offer me a discount of $100 off if pay am willing to pay for 3 years in advance now for well over $1000. Feel very mislead in dealing with this company and will not ever buy or service my vehicle with them.

Bad Experience, Financed a vehicle one year ago and was aggressively sold pre-paid maintenance when signing paperwork, one year later bring my car in for service and am told that the have no such record of my purchase but it is possible that they may have "forgot" to attach it to my account, after numerous attempts to reach someone and being told someone would call me back for two weeks. After much patience and diligence in calling and waiting on hold I Finally reached to a "supervisor" who said she would look through all my records which was explained was 120 pages of documentation in all of 3 minutes and said I do not have pre paid maintenance at all but she can offer me a discount of $100 off if pay am willing to pay for 3 years in advance now for well over $1000. Feel very mislead in dealing with this company and will not ever buy or service my vehicle with them.

I took my wife's and male deer a couple days ago he supplied me with a loaner and they gave me detail to detail with her was going to do to my wife's car Andrew has a very good associate there if you need your vehicle repair your Mercedes take it to Mercedes of Pompano not to Mercedes of Fort Lauderdale to service my AC and they remove the airbag light and clear thecodes professionally thank you Andrew

I had the pleasure of dealing with Reggie while getting into my new lease at Mercedez. He was so patient with me even after the million of calls and messages I sent over to him (I knew I drove him crazy). I appreciated everything he did for me and his professionalism was greatly appreciated. I’d highly recommend to ask for him if your interested in a car at the Mercedez Benz Pompano location. He was the absolute best to work with!!!

Service is great I took my ml to be serviced today and they treated me very kind and there was very hateful how to take your Mercedes to be serviced take it to Mercedes of Pompano not Fort Lauderdale Mercedes

Shopping for a new car is one of my least favorite things to do. For that reason I delay engaging in the process for as long as I can. My experience at Mercedes-Benz of Pompano was exceptional. My original contact was via the Internet. My experience with David Byles was exceptionally pleasant; no pressure, free to take my time to make my decision, but always available to answer any question I had. Being a senior citizen I have purchased or leased many cars in my lifetime; my experience at Mercedes-Benz of Pompano has been one of the best.

Excelentemente atendido por el Sr. Gabriel Montoya

As usual the service was awesome

very disappointing, I had complained about my windshield wipers several times. When I brought the car in for service I discovered that they had identified a problem with the coating on the windshield. However, since I had not booked a wiper change, they would not fix the problem a this visit. A lot of talk, no service.

Great place I recommend

The customer service was awesome, and I didn’t have to wait long to get in my new car and drive off the lot. If you ever need a new car please go to Mercedes Ben Pompano and ask for Donny Lee.

Service manager was great though for a $600 oil change..I would think they would at least offer me water or a cup of coffee when entering the facility like most other luxury dealerships do. my loaner had a broken radio and wind shield wipers that barely worked. not sure i will be going back to this dealership for service.

Very pleased with this dealership overall. Great communication, great cars, perfect location right off 95, beautiful showroom and very helpful employees. Cleanliness, kindness of staff, support of salespeople and a high quality overall experience made me happy to buy a car here. Salesman and finance worked with me on the best rate while also finding me a beautiful car. Very pleased and will return soon.

Amazing service, Rosti Star is a person who can make a good deal quickly and perfectly. Absolutely happy!!! Love my new Mercedes ❤️ thank you so much! 🙏🏼

I purchase my 2017 E-300 at Mercedes benz of Coconut Creek and my sales person was Daniel Homes (hopefully I spell his name correct) but he was the best salesperson I could've ever ask for he was sooo nice to me and my husband he took his time to explain everything to us and show us different option that was available. Daniel was awesome he is really the beat salesperson EVER.. Thank you so much Daniel

The Level of Professionalism along with added Personal Touch makes this Dealer a Go To- After a frustrating three days of looking at cars and going to many dealers, Mercedes of Pompano was last on the list- Well, as the saying goes Save the Best for Last-

These guys at Mercedes Benz Pompano do a great job. No pressure, and great service. I had the privilege of working with James Parson, a real gentleman that made sure I had a great experience while buying the car. If you ever decide buy a Mercedes Benz, I strong recommend to pay a visit at their location in Pompano, and look for James Parsons. I'm pretty sure you will have a great deal.

Nice service experience and ready when promised which seems to be a rarity these days.

Super friendly staff, brand new facility, very large selection of pre-owned vehicles. All indoors!

My husband and I loved the way we were treated. Albert helped us he was professional and very attentive to us. He did everything in his power and we left with a beautiful Mercedes I love it. I could not be happier. I will definitely go back to see Albert he treated us like family.

Walking around the showroom, not one person acknowledged or said hello. The woman at the reception desk couldn’t seem to pull her face out of her phone to greet. Is this a Mercedes-Benz dealership?? I have been driving an MB since 1999. I’ve leased 9 Mercedes-Benz in total. 6 in New Jersey, and 3 here in South Florida/Auto Nation. Not until I moved to Florida, have I had terrible experiences in both the Fort Lauderdale & Pompano locations. When my lease is up, I will no longer deal with Mercedes-Benz. Auto Nation should consult with Ray Catena, and learn how a Mercedes dealership is run. Terrible!

very professional and helpful. salesdman and the FI guys are very good and polite

I had my 40k maintenance done at MB of Pompano. Excelent experience. All taken care of during the day and we had a new loaner E300. At least I know now that I am not up for the sofisticated gimmicks for radio etc on the new model. I will stay with my 2014 and maybe get a 2016 which assume is still with push buttons and more simplified. Over all, everything great and we will buy in the future at MB of Pompano All the Best Hans Baumann

My husband and I have been buying cars from this location for almost 20 years and have had good experiences with both sales & service. I highly recommend my Salesman, Abe Pourghassem, he is knowledgeable, friendly and not pushy. I just purchased another car last week and all of the managers and finance people were helpful and friendly as well.

Worst, most incompetent service department I've ever experienced. Had to wait 1.5 hours for a ride home after dropping the car off. 3rd time in for the same problem, still not fixed. Receive a copy of the work order,...car was there for over a week, it had only been looked at for 30 mins by the tech. Mechanics are completely incompetent and should be replaced. Worst experience ever, and I have to bring it back again...I've wasted hours and hours of my time with bringing this car back and forth...they have.no follow thru, they don't care... Everything about MPB service and it's managers is ridiculous and Unacceptable.

I was very pleased with the service received. The team was very professional, helpful, and did a great job with servicing my vehicle.

I had a great experience with Russ Kerr and the team at Mercedes Benz of Pompano. My used car was in pristine condition when I picked it up, all the paperwork was ready to be completed and I was in and out within an hour. I received a good value for my trade and the team made sure I knew how to use all the features of my "new to me" Mercedes.

We actually just went to look around and ended up test driving a few cars and after speaking with the sales people we ended up purchasing one. We came back on Monday to get our new car and they spent a lot of time explaining how to operate all the awesome features. Would definitely recommend ...... we have enjoyed the experience so far.

Great service and friendly staff makes getting our vehicle fixed more of a pleasure.

My car was dropped off as scheduled at 10:00am for service on Friday morning. I was later informed that it would not be looked at until Monday. There were 2 main issues. I was receiving error messages popping up continually on the screen and the convertible/hard top was not sealed as wind noise was loud above 65 mph. I picked up the car on Thursday (6 days later) and within 3 blocks the error messages re-appeared. When I got on I-95 the wind noise was still there as loud as before. When I called it in to my service rep on Friday morning he started to read off all the service work that was done as written on the invoice and told me that they road tested the car and everything was perfect but he would have someone call me to schedule another service appointment. So now it's Monday and no call. I call first thing in the morning to speak to the service manager who was not available but I was told to leave a message and he would get right back to me. Its 2:00 pm and nothing. I should have gone to Mercedes Benz of Fort Lauderdale.

I am always impressed with the quality of service, with the best managers that are very efficient.

This dealership made a stressful experience as easy as possible. Customer service to date has been wonderful- they have called or emailed almost every day since I got my new car to ask if I had any questions or see if I needed anything!

love the car.

Outstanding service! Friendly and helpful staff. Great overall experience!

Extremely rude and unprofessional. Service appointment scheduled around 5 p.m. the night before a 10:30 a.m. appointment--with a loaner vehicle offered. When we arrived, no loaner was available and the advisor could not even provide an estimate of how long the wait might be. A call could have been made to cancel, and avoid wasting our time, if Service was too busy and loaners were suddenly unavailable. No apologies topped off the worst Mercedes experience ever and I've owned Mercedes for over 15 years.

I can only say that my car buying experience at Mercedes of Pompano was beyond my wildest expectations. Not only did I get a great deal on the car I wanted, the sales team, and I mean the whole sales team came to check on me while I was testing cars. They encouraged me to go with my instincts and choose the car that gives me the best experience. They were patient and wise about the process. I can say that every once in while its true, you can have a great car buying experience. I would recommend this group to my best of friends.

Very nice, professional

Great place for repair and maintenance of your MB Very professional service , and great personnel Highly recommend

From my salesman to my service advisor I have had superior customer service! If anyone out there are considering to buy a new Mercedes Benz go to the Pompano Beach, Florida Dealership and ask for Mark Sawyer! He is so happy to give you a fair price on your next purchase! Having said that my Service Advisor Mehi is the best you could ask for! Mercedes of Pompano Beach 🏖 is hands down the best place to purchase and service your Mercedes Benz......

Since November 17th I have an unresolved issue with defective paint on my car. It has been acknowledged that the vehicle needs to be repainted. Nothing gets done. This has been unresolved since November 17th 2017

Best auto purchase experience of my life. I have a fantastic car that is practically new at an affordable price. Ask for Abe at The Pompano Beach Mercedes dealership.

Estuve buscando en diferentes dealers la mejor oferta y la mejor calidad. Sin embargo, al ser contactada por Gabriel Montoya uno de los sales associate de este dealer, quede convencida de que fue la mejor opción haberlos elegido. El servicio que brindan es excelente, son muy atentos con sus clientes, y lo que es más importante en mi punto de vista, es que te ayudan a elegir lo más indicado en cuanto precio y calidad, no te venden por vender como otros dealer. Recomiendo cien por ciento sus servicios, y a Gabriel como sales associate. Valió la pena el largo viaje hasta sus instalaciones.

Good appreciation

ABSOLUTELY best customer service, everyone there is willing to ensure your happy and will go above and beyond! I couldn't be happier with my purchase, thank you Steven (salesman) and the manager for everything !!

Great services. Always my services Bradley and all the team.

Great service, friendly and they go out of their way to accomodate you! T Y guys!

On my way to Boca Raton from Ft Laud I descovered one of my tire sensors was reading low. I pulled over to the Pompano Beach Mercedes dealership and drove into the service drive to see if someone could help me. I had a important meeting to get to and the service advisor Brian took care of getting me a new tire and out the door in less than an hour. Incredible service at this location and I’ve been to many in South FLORIDA. I’d return to this location not only for the service but the killer showroom which is the nicest one I’ve seen. Good job guys! John

Otima

If you are looking for high-end service to match your high-class auto purchase, DO NOT come here. Wish I had something nice to write .... my boyfriend purchased a brand-new 2018 C63 and has had to return it twice for alignment issues within barely two weeks of ownership. As of this moment, they have no clue how to fix it (?) This is not a Mercedes issue, this is improper handling and care of inventory/new vehicles on the dealership's behalf. Not only that, they have not been accommodating or assisting in any way. They didn't even call to give him a status on the alignment issue nor would they answer the phone. On the second day, (yeah 2 days the second time for an alignment issue) had to go into the facility to find out what was going on and they weren't even working on it. Needless to say, we have contacted AutoNation to report the incident, to start with. Maybe if the manager wasn't joyriding the sportcars, he wouldn't have damaged the inventory and then, let the sharks sell it slick like nothing was wrong with the car. "We barely test drive the car.""We only let serious buyers testdrive." Riiiiight. How many serious buyers test drove the car but didn't buy it to rack up those miles and mess up the alignment this badly that it can't be fixed, at new. If you want to feel confident about your purchase, especially a Mercedes AMG C63, don't buy from here. Sorry ...

Best experience I have had getting a car in last 20 years. Worth the drive from Miami Dade

Great place the personal there is excellent and very helpful and polite. We love our C300 Sport sedan very much

I purchased my car at this dealership and this week I had complete inspection done that I would have been charged $175 if the repairs were not done there, but I did and the power steering unit was replaced for $1340. There is a light on my dash which says it is 735 days since my last schedule A service. Service A is an oil chance and inspection which Mercedes charges $550. I get the synthetic oil changed at Sears for $79 every 3000 miles BIG DIFFERENCE!! I requested to have the notice removed from the dash and was given a lengthy explanation as to why they wouldn't do it although the car was just inspected and the oil sticker on the car showed that the oil didn't need to be changed for another 1200 miles. I just spent $1340 and that's how you treat a repeat customer. This is not great way to build customer loyalty!! I will be seriously re-thinking where I buy my next car. Thanks from another unhappy customer.

VERY PLEASANT EXPERIENCE.

I couldn't be more disappointed with the level of service provided by this dealership and I have given them multiple opportunities to show me they are better but no luck

David Byles is truly the best salesperson at Mercedes Benz. He took care of me in a way that I never thought a sales person could. I’m thankful for the experience and will come back and ask specifically for him to handle all my future car purchases. Thank you David !!!!!!

Clean largest selection of used cars

Communication between the service department and the customer was pathetic at best.

Very nice people and clean pl

GREAT CUSTOMER SERVICE TOO HIGH INTEREST RATE

Bryon is a horrible service person. He will lie, over charge and then do an incomplete poor job. I have had good service experiences here before with others...... but if you get Bryon...... run!!!

Nice and very professional.

Exceptional service and great attention to detail. 5 stars!

Good place to buy and service your car

I have never had a more horrible experience than from this dealership. After making a deal trading in my car and getting approved for a small amount of financing. Everything changed. The price, tried to slam us with a $3000 warranty on a certified car, jacked up the interest on an 850 FICO score and after signing papers not to mention the nearly 4 hours of wasted time. We walked out. This dealership is worse than a used car dealership on a highway. The credit manager or whatever he is was a nasty bastard. I regret not reading their reviews before I ruined a perfectly good day off. Only wish I could have left 0 stars.

Cannot say enough about the service I received from Bradley and Brian at Mercedes Benz of Pompano. They went above and beyond what I could have expected in helping out with my emergency. Bradley was in contact with me even after hours to get me in to service and provide a loaner for me on the spot. They were in contact with me all day to update me as to the progress of the repair and the car was done on time and I could not ask for more. Mike Lucia the Gm has done a stellar job in assembling a great team there. Many thanks!

Great experience working with Christina Wilson and Ralf Khalil at Mercedes-Benz of Pompano. I visited the dealership multiple times and they were easy to work with and good communication throughout the buying process. Would highly recommend both sales professionals.

Everyone was friendly and ready to help you find what you are looking for. The process to acquire a vehicle was fast and efficient.

It took us 5hrs to purchase the car & still did not have the registration, plates or the new car fully programed. Returned next day & still no response & again returned no help. Finally got a apt to program the car & after 2hrs they told me they couldn't program it & had to get w Mercedes to get the proper program & would call us back & set up another apt. Not only that they didn't have the new registration in the car only the plates. Had to go back & salesman gave me a copy. I will not go back to this dealership if I decide to buy another Mercedes. I had a Lexus & never received this treatment.

Great service. Amazing how polite everyone is and my service director is the best !! Thank you.

Big thanks to Christina Wilson. She made the process of buying a car quick and painless !:)

Great place of business

Had a flat called and they brought me in right away. Fixed it gave us beverages and we were on our way. Great dealer friendly staff.

Service here is always top-notch! Brett is professional and friendly, Everyone is so nice there!

Mercedes Benz of Pompano did an excellent job servicing my vehicle and they even washed and waxed her! She looked like brand new when I left the dealership!

Service Department is terrible. Multiple times trying to fix issues and cannot resolve!

I had a wonderful experience buying a new SL550. Mark Sawyer was super efficient, as was the rest of the Mercedes team. I felt that I got a very fair price, given that these cars are not heavily discounted. The entire experience was super, which is why I went back to Pompano for my 3rd vehicle.

Sales rep was great so was finance. Expected more of a cleaner vehicle especially since it was pre certified. Just expected more of a superior experience especially when it comes to the delivery of the vehicle. Attention to detail was not maintained in preparation of the vehicle. Dirty and stained interior. I have to spend $450 to get the car detailed. Not what I expected from a Mercedes Benz preowned.

Took car in for service; Service advisor & tech were on time, pleasant and professional. Stop by the dealership & received very good help choosing a new car. Pleased with Service & Sales dept.

I just purchase a new car from david Rubano of pompano mercedes benz , the process went so smoothly , there was no pressure tactic and he did not try to push things on you, I will be in the market very soon to make another purchase and will look forward to dealing with David again, Thank you i will be talking to you in the coming future.

Raul Mendez and Andrew Almanazar do an excellent job serving the customer's needs. They keep one updated on the progress of the repairs and offer options to save the customer money. Don Cosgrove, the shop foreman, has decades of experience and feels that the honesty of the technicians is paramount.

Courteous and timely....great service. Thanks Brett!

Excellent

they are nice BUT , read the fine print!!!!!!! after you buy a car they will not talk to you!!! read tge fine print and be careful

Mercedes Of Pompano is fantastic and is a place where you can receive quality customer service! My salesman Steve Rahal was awesome and Rosti Star my finance guy was also terrific thanks for a great experience!

Car salesman seemed under the influence of something. Could not find the car we were looking for advertised in their inventory.

This is the worst car experience I've had in awhile. Long story short I was told misinformation by 3 different people, they lost my key, had to wait three weeks to get a key and now they issue I initially went in for they're telling me it's not in my warranty. REALLY??? Your cars are luxury cars the least you guys can do is have luxury customer service �

Thanks to Mehi & Mike for hooking up my husband with 4 pirellis at an extremely fair price (�) I know I gave you guys a hard time, and got extremely frustrated, and you were both professional with us the whole way through. We appreciate you guys taking care of us!

Highly disappointed in Service. The last good service I received to be abundantly honest was from Cameron the tech who came out to charge my battery, and he redeemed Mercedes name and reputation by giving me some answers that I needed, because my dealership sure didn't. I have FOUR PHONE CALLS into my rep right now. NONE OF THEM ANSWERED to this moment. I have called and left FOUR MESSAGES because he was away from his desk ALL FOUR TIMES THAT I CALLED? No, uh uh.. Service Switchboard is just as bad. When I could not get in contact with my agent I called to ask for the Customer Service Liaison because at one point they used to help when you could not get in contact with your rep. It is almost as if they were blatantly refusing to get who I wanted. The switchboard operator never shut up when she was telling me that I was calling for the C240 when I was calling about my E320. I had to say "Excuse me, I'm talking right now if you care to listen." I have a battery that has been in my car since only last Spring and it has gone dead 4 times. I swore that I didn't need it last year but this other rep told me I needed one, and I got soaked for that. The Roadside Rep on the phone said "I hope you still come back and get our product even though you've had this experience" and I flat out said to her "No... No I'm not. If anything, this has greatly dissuaded me, and I'm buying an American car next time, I am not going through this any more." I noticed something very significant about the correlation between the downslide in service and the flashy new building....It is almost as if they got too big for their britches. Don't do any more investing in the structure, I would concentrate more on investing in good service. I see nothing other than a downward spiral ever since you went with the "luxury spa" theme. It bears repeating....FOUR PHONE CALLS, NO CALL BACK YET FROM ANYONE. And don't you DARE right me that script note "I'm sorry for your bad experience, call me and we'll discuss it." No Honey.... after four un returned phone calls, Sweetheart...You're calling ME BACK, and not the other way around. Get with the program, take off the facial wrap, and put down the glass of champagne, I want to be called about my car!!!!

Great place to buy a previously owned car. Looked at a CTS and it was in impeccable condition. 7 year old vehicle looked like it just came off the new car showroom floor. David from Jamaica could not have been more helpful. Outstanding cars and service, I would recommend this dealership to everyone.

Incredible service from start to finish. Mike Lucia has created the world class experience that you would expect from The Brand!!

salesman Mark Burgess is very helpful especially sale manager Jonathan is awesome he help you all the way.thanks

Had the worst experience with them. If I didn't call Mercedes headquarters myself I would not have got the car fixed . All of the wood Venere in the car started to pop off within two week time period. I was told I had to pay to replace it. I feel my service rep didn't do enough for me so I had to call headquarters myself to get the job done. After being a Mercedes customer for years ( at one time owning 3 of them) I would have thought they would have gone a little further to help ....but no so I had to take care of the calls myself ... after speaking to the higher up they finally stepped up to the plate and fix the car thanks to Nelson and Ralph at headquarters ( who were VERY helpful). I usually have rep Anja Moore as my service person who I can't said enough about. Always has me in and out with no problems but she was on vacation. I didn't care for the run around I got from them about fixing the car as I was told I had to pay for job which was obviously a Mercedes defect And when I wanted to speak with someone higher up I was told they will tell me the same thing!! So I called headquarters......they got the job done!!!!!

Consistently excellent with service. My Service Writer Anja Moore has always made the process smooth and aggravation free. Simply put she keeps me coming back.

No doubt this is the best dealership I’ve been to great people , and best service

I went to buy a used fx35 last year and the sales man was yelling at me because I ask him If they detailed my new car and the lady next to me told the sales why he was yelling at me for a question. Also went they run my credit score was 710 at the moment. I ask to run the application with my bank space coast Credit union and 20 minutes after they told me my bank was the highest one. I didn’t have any option to do it with chase bank with the higher APR 7.4 ...a week after of my purchase I went to my bank space coast credit union and I ask if they approved my loan application and they told me yes with a 4.4 APR big deferent and I ask to refinance my car with 4.4 APR . This dealer is a damn SCAM���������������������������������������������������������

From David Minnich my sales person to Anja Moore my service person, I have never dealt with a finer group of people. Mercedes Benz of Pompano is a class dealership representing a class automobile. I brought my car in for its first service the other day, and Anja took care of everything. I am very pleased and will continue to travel past on dealership on the road to Mercedes Benz of Pompano.

Mathew was amazing had me in and out in perfect coordination with my time requirements. This is why I bring my C300 to Pompano Beach for service from N Miami. The Best!!!

Could not be happier with service on my 350 GLK when ABS warning popped up while on vacation. Work was executed on time and on estimate and the loaner car meant we didn't miss a beat on the vacation. Thanks for a job well-done. JTM

Ralf Khalil , thank you for your professional service and the rest of staff . In love with my GLK-Class Mercedes Benz👍❤️

David Byles is the man! Great deal on a great car. Definitely ask for David

Do not buy a car from this dealership!!!! They are holding my families money hostage. We canceled a extended warranty before the deadline to cancel and they confirmed it was. Well it’s been over 6 months now they still have not refunded our money. I intend on letting everyone I know how unacceptable this dealership has been.

Excellent customer service and smooth negotiation. Mr. Bob Abraham is extremely professional and knows very well how to cover all points during the negotiation.

Terrific job--great negotiations and followup. Enjoying the car and care from Pompano MB.

Thank you Mercedes-Benz of Pompano! We are so happy with our new car. Your service in every department is excellent!

I had a great experience buying from Mercedes-Benz of Pompano.

I was nearing the end of my SL 550 lease when Chip Snyder, my sales guy for the last 7 or 8 Mercedes Benz leases, and surprised me when he advised I could early terminate my lease! This was great news however I thought it would be at a heavy price! It got better when Chip advised of an AMG GTS brand spanking new that the dealership was looking to unload at a very reasonable lease term! I was introduced to the car and after a test drive or two, expressed concern over how very expensive this new toy might be. To make a long boring story short, and I do not know how this was accomplished, Chip insisted I leave it in his capable hands and in less than one day, he had me driving out of the dealership in the hottest car ever on that lot and for less than I was paying for my 3 year old 550 SL! Chip is an enormous asset to the dealership and has satisfied over 20 customers that I have personally sent over the years. All of my referrals have expressed their great satisfaction when dealing with Chip during every phase of the car buy or lease process! None of us can say enough great things about this consummate salesman whom is a credit to the entire Mercedes Benz Enterprise. Five huge stars across the board in every way for Chip Snyder!!

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

On my 3rd SUV from them and my husbands on his 1st. I've had nothing but excellent service from John in sales to Brett, Andrew and Matt in service. Always treated respectfully and efficiently.

The service was excellent and our salesman Reginald was very informative and had all the answers to our questions.

Anja was great! Best service Rep. Considered not going back after my first Rep but glad I found Anja.

Thank you for the excellent service, Raul Mendez! Fast and courteus - very professional!

I found the sale associates, Mark and Gloria, to be extremely knowledgeable and helpful. The car I bought there last week was the 8th (and oldest) Mercedes I've ever purchased. The car appeared to be in beautiful condition and had low miles. I was, however, disappointed that both key fobs stopped working almost immediately after I got the car home. Mark had told us that when the car went through the MB safety check, the only problem was the tires, which they replaced. When I went back to the dealership, I was told by service that I would need to get two new keys, which were $350 each. I only ordered one to start with, but I was very disappointed that the manager said that they wouldn't cover the new keys. I understand that the car is not covered by a warranty, but it seems they either knew the keys were bad when they sold me the car or they missed it when they went through the car. Either way, it was enough to make me feel like they don't stand behind their product.

Outstanding experience. We appreciate how simple and accommodating the process was. Thanks again.

After driving around in south Florida looking for a Mercedes we finally walk in to Mercedes in ponmpano. The service provided by their sales representatives were excellent. At the end of the day we bought our first Mercedes from them and it only took couple hrs to do all paper work. So glad we decided to visit them. Best place in south Florida if your looking to buy a Mercedes

I'm not one to write reviews but the outstanding service I got at Mercedes of Pompano can't go unnoticed. I'm actually from Miami but took a drive up there to purchase a car and I'm so glad I did! Keith was incredibly nice and helpful and he made me feel welcomed the moment I walked in. His professionalism and attentiveness are very unique. I also had the pleasure of meeting Harriet who was so welcoming and treated me so kindly that made me forget the stressful day I was having. Thank you!

Short and sweet This is my first car from the luxury market and the service and attention that I received from my sales person Ken McAleese was superb, the absolute best I have ever received. I also have to mention that after delivery I thought the windshield washer fluid would not flow, he arranged to bring the car right into service and they attended to the car immediately, service beyond reproach. WOW! (By the way, there wasn't anything wrong with the windshield washer, I just wasn't pushing the button hard enough). Wonderful experience.

I just bought a 2017 GLC Mercedes Benz my sales man was Chip Snyder and he was very helpful I got my car and really Happy with the car and service

Phillip was awaiting us for an appointment and he already had identified vehicle choices. He was Professional, knowledgeable and extremely patient and helpful during the entire process.

This is our second Mercedes we have purchased at Pompano Mercedes with the help of our Sales Assistant Steve Rahal. Our overall experience has been nothing shy of professional and comfortable. Steve worked with us and was patient as we made our choices and worked diligently to provide us a price we thought was reasonable and fair. We then began to work with Johnathan Reiss for the actual purchase and financing and again we were met with the same type of professionalism and patience as he explained our options on the best way to purchase the car based on our needs and in the end gave us a competive finance rate and signed with their financing. And last but not least was our time spent with our Mercedes Concierge Harriet Weinstein who was simply amazing as she took us through our new car and explained it's function and capabilities. Our recommendation if you are looking for a Mercedes Benz is to stop in and and see this Team and let them do what they do best, help you get what you want!! Thanks Mercedes Benz of Pomapano!!

Worst customer service ever. Purchased a CPO G550 in Sept. w extended warranty and every option. Two months later the entire sunroof needed to be replaced. Had to petition MB corporate to approve. The car was in the shop for a MONTH. It was never correct after that. Has been back and forth 3-4 times for a week at a time trying to resolve the issue After another week I receive a call that 'outside debris' is the culprit. Whatever that means. And they want me to pay 8k to replace it. Seriously. Will begin a social media campaign. @timquinnbeauty

Mihai Hetea makes our every visit to this service a first class experience.

Mercedes-Benz of Pompano Beach has an excellent customer service. I made an appointment, the dealership had a loaner ready for me. Matthew Pickton was very helpful and knowledgeable. I would highly recommend Mercedes-Benz of Pompano.

Steve was Exceptional! I went back for some more questions and despite the sale being done he was just as welcoming and friendly as the first time. The finance manager was very friendly both times as well.

Great experience with Abe Pourghassem and Mercedes pompano. After receiving not good sales assistance at all with another dealership, I asked around for referrals and a friend referred me to Abe. He took care of everything I needed. He couldn't find the exact options I wanted because it is a new model with limited stock so we built it. He kept me informed every step of the way with updates. I finally picked up the car a few weeks ago and he has checked in a few times. I highly recommend him.

The largest selection in Mercedes Benz! No where will you find such a large selection with so many different styles of vehicles! And only feet away a friendly and knowledgeable staff always willing to help you leave w dream car! Just walking into this dealership you know you are entering the best place in Florida!

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

I was completely satisfied with the entire sales process. David was great, the car that I had chosen on the website was waiting at the entrance when I arrived. David was knowledgeable about the product and the process. Sophia was great processing the the paperwork and I left with a great feeling about the dealership and the staff. I purchased the car in less than two hours and will definitely use this dealership in the future. By the way, I love my Mercedes.

Excellent experience. Feras Ahmad took care of me from the get go. Him and his team thanked me multiple times for my service being I'm a usmc veteran. Always appreciated.. Super genuine guys over here. Highly recommended. Love my new car!

Excellent customer service. Took my vehicle in because of a scraping sound which I thought was from a belt. After diagnosis, discovered it was cam shaft adjuster and tensioner from timing chain. The dealership provided me with a loaner while my car was being repaired at no charge. I would highly recommend Mercedes Benz of Pompano Beach.

Chip was incredibly helpful, professional and made the whole experience painless. I look forward to having this dealership as my primary location and am very impressed with the whole facility. Thank you for making it such a great experience!

I recently brought my new C300 to this dealer regarding a low PSI reading on my dashboard. Within 5 minutes the troublesome nail was found in the tire and in less than an hour I was on my way. Service Advisor, Bradley Markoff, father of a very cute 8-month old boy,said there would be no charge as that would send the wrong message to a new car owner. Thank you Michael Jackson and your excellent team!

Bought my first Mercedes a couple of weeks ago from salesperson Paul Lazarus. He was very patient, informative and helpful each time I returned. He answered all of my questions and was able be get me what I wanted for my trade in. He was very knowledgeable about Mercedes and was able to help me compare other vehicles that I was interested in ( BMW ). Love the car so far, thanks Paul for all of your help.

I recently purchased a used Infiniti G37 from MB Pompano and am quite satisfied with the experience. Our salesman Ken was polite and quite well informed. We filled out an online trade-in form beforehand and arranged a time to see the car. Ken had the G37 waiting outside. We test drove the car and loved it. With the trade-in appraisal and straight forward pricing, the deal was easily completed. This is easily one of the most opulent showrooms anywhere filled with wonderful cars. Although I was buying a used car and my trade-in is headed for the auction, I was treated as a valued customer and I left the lot happy. Thanks Ken & MB

Mercedes Benz Pompano is the BEST of the three that I have had experiences with. Pompano Beach is by far more customer oriented than the one in Coconut Creek and Delray Beach where I had really bad experiences of the staff lieing to my face regarding my previous Mercedes Benz purchase. Steve Rahal was very professional and helpful as well as the Finance Dept, Service Department as well. I will ALWAYS recommend MB Pompano to anyone wanting to purchase a MB.

Jean Samson, Sales Agent, assisted us with a lease return and the purchase of a new car. He was able to get us the price, payment and upgrades we desired. The entire process was smooth. We'll be sure to return to Jean for another purchase. Btw, I thought his name was John Samson.

Mercedes de Pompano Beach does not have a good customer service. My car has a problem and I had many new ones when I retired, I do not trust the services provided. I had many problems and no respect for the consumer I DO NOT RECOMMEND. Model C300 / Year 2016 / Miles 20,000.

Excellent customer service from David in Sales to Rusty in Finance!

Didn't buy a car from them but the inventory of used and prices were both great. Salesmen were there to help but did not pester or follow you around. When I'm ready to buy I will visit here first.

My salesman Paul Lazarus went above and beyond to locate the the best vehicle for me. Being in sales myself I felt he really exceeded my expectations. It was a long distance for me but worth every bit of the drive. He is a true gentleman without the sales pitch and cares greatly about his customers. The dealership couldn't do enough to make sure I was happy. Thank you!

The service I received all 3 times was professional and prompt

The team at Mercedes Benz is outstanding! Especially Keith and Phillip.. They were amazing.. Very friendly and knowledgeable..

The staff, specifically my service advisor Raul Mendez, is always professional and very helpful.

Great car Great deal Thanks Russ, I am enjoying driving again.

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

I have leased/purchased a lot of cars over the years and this time was one of the most pleasant experiences to date. I would highly recommend.

My stressful day started with a nail in my tire. My service advisor, Bradley Markoff was very helpful and personally delivered my car to me. I was very surprised when he gave me a gift of 4 stemless wine glasses with mercedes logo. Brad was so professional and his customer service was over the top. Thank you Brad!!!

We had an excellent experience from start to finish! We found a car we wanted on their website. We contacted the dealership and spoke to Michelle. She was very helpful, knowledgeable and courteous. We arrived and met with Steve Rahal, who took us for a test drive and then completed the deal and patiently showed us all of the features of the new car. Craig Santa Maria had all of the paperwork ready and it was an easy and smooth process. We would highly recommend this dealership!

They were helpful and very kind. I really appreciate how they went the extra mile for me. Of all the employees i came across Matthew Pickton was all around amazing and his customer service skills are great. I am very happy with my service!

I would like to say that I found an outstanding selection of pre-owned Mercedes at Mercedes-Benz of Pompano including the elusive E350 wagon outfitted with the P2 package. The color scheme was exactly what we had been searching for and Russ was a sincere gentleman throughout the entire process. I would recommend anyone searching for a pre-owned Mercedes to begin their search with Russ at MB of Pompano!

Many thanks to Raul, Service Advisor, for ensuring that my service appointment was on time and for assisting with a loaner. Friendly and efficient!

Best dealer , my salesman was awesome and so is my advisor mandy .....

Let me start by saying I bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

I can count on Mandy Ramos to always provide me with top notch service for my two Mercedes. His commitment to customer satisfaction is impeccable and he is a true professional Kudos to Mandy!

Incredible team and experience. Thank you! Shout out to Moustafa and Mark. Five Stars are not enough.

Awesome excellent customer service at the Pompano Beach dealership I've been to a couple others but none compare to this one I totally enjoy my every visit there love the Mercedes spirit of excellence !!

As a walk-in with a tire issue, I thought I'd wait forever....Service agent was delightfully helpful and I was promptly repaired and back on my way.

I've bought several cars at Mercedes Benz of Pompano and have always walked away satisfied!

What a great service experience! This is the way a service experience should be. Matthew is a real professional. Thanks so much.

Great experience. Want to personally thank Abe for making everything easy and a great overall experience.

Thank You Anja Moore for making my service visit a Pleasure.

Visiting MD of Pompano Beach was a last minute decision made on a Sunday at 3pm after visiting other dealership. I had no expectation to buy a car but the Excellent, effortless honest service from Steve Rahal made the deal happen. He is personable and sincere in helping get what you want and no time did I feel rushed despite the fact the dealership was closing soon. Mark Klein, Manager introduced himself and is a great conversationalist. He ensured the customer was completely satisfied. Christopher Plasencia, Financial Manager, made the transaction effortless and helped in making sound decisions on additional services. The is a great dealership with a lot to offer a car enthusiast in terms of inventory, services and comfort. My highest opinion is that I would buy again from this team of professionals.

Excellent customer service. Much better experience with this mercedes dealership in comparison to others.

Many thanks to Russ Kerr for the amazing service he provided throughout our purchase. We truly feel like he rolled out the red carpet for us. We purchased a Toyota 4Runner from this dealership, but received top-notch Mercedes-Benz treatment. This was our first internet vehicle purchase and it was perfection. Russ reached out to us immediately after receiving our offer and was knowledgeable, professional and courteous; completely building our trust. I would recommend Russ and this establish to anyone. It was by far our best buying experience and we hope to do business in the future!

I have owned some 100 cars in my life, including 25 from luxury brands (mostly German), and this dealership is as good as any I have dealt with in NY, CA, MA, and FL. They are honest and deeply concerned with your buying/ownership experience. My salesman was Chip Snyder, and I highly endorse him: he is courteous and thoroughly professional. I found all the personnel to be equally qualified to provide the best buying experience possible. Shop here with confidence.

Thank you, Paul Lazarus. You made our buying process a smooth one and provided us with a great car. We love our E350. This being my second Mercedes, I am enjoying it quite a bit. Hope to see you in a few years for an S class. Excellent service all around and I cannot speak highly enough of our sales rep, Paul.

Just got my new Mercedes from Mercedes-Benz of Pompano. Great service experience. Drove all the way from Sarasota to get my dream car. It was worth it. Thanks to David Rubino and his sales team.

I love the service and attention I receive at Pompano Mercedes, Raul is great!

Abe Pourghassem is extremely knowledgeable and experienced.

Just had my car serviced and detailed at MBP. Great customer service, amazing dealership, and most important my Service guy "Mandy" was the best! I highly recommend them!

Great road service! Larry came within the time they said he would. Came with battery chargers, new batteries and a tester. Checked the battery said it was fine, didn't try to sell me a new battery. An honest car repairman!

I had a great experience working with David Einhorn to lease my new GLE350. David understood my criteria and helped me locate the perfect SUV at a very fair price! Thank you David for making this an easy, hassle free experience.

Great buying experience at Mercedes Benz of Pompano and zero regret for having chosen this dealership over others. I have no doubt I got the best car at the best price - thank you Adam Levy for working for me! A++++++ ALL THE WAY!!

We are so happy with the purchase of our Mercedes 2014. With the help of our sales personal Mr IvanSilva we accomplished and meet all our need. 5 stars to Mercedes-Benz of Pompani

I have been dealing with Mercedes Benz of Pompano since 2009. I have purchased 2 Suv's from them in that time and the service has been excellent! I have the Best Service Advisor on their team Anjia Moore! She is absolutely amazing and has always been there to assist with my vehicle needs! I also want to thank My Friend Wisdale who has always taken care of me as well. You are both Amazing!! That is why I continue to purchase my Vehicle from Mercedes of Pompano instead of the other Mercedes dealerships that are closer to my home in Hollywood. I would rather go a bit further because the service is outstanding!

David Byles is a spectacular salesman. Very knowledgeable and personable. Thank you for making our First Mercedes buying experience so pleasantly memorable. See you again in a couple years!

I have driven MBZ for over 40 years. My previous models included a 220A, 300TD, 300SEC, 2 separate SL500s and another SL500 as a replacement. Over the years I have largely had them maintained by the MBZ Service Center. My experience ranges from California to Kansas and New York to Florida. The sales department of the dealerships has always been attentive, at least until I signed the sales contract. In the case of MBZ of Pompano, once I elevated an annoying issue to management, the problem was promptly and satisfyingly resolved. The Service was absolutely first class, with quiet efficiency and a refreshing respect for my time. I encourage anyone with a desire for a lifelong relationship with their automaker to consider MBZ as best of breed. Luis A Sastre Director, International Business Lockheed Martin (ret.) Palm Beach Co., Florida

Very nice staff and courteous!!! I will always get my car in this location !!!

I had a wonderful and exciting experience with a seasoned professional salesman Mr David Byles highly recommended thanks for all the love support and service Mercedes-Benz of Pompano Beach

Thanks to David Byles and the rest of the staff, I was a able to make a great purchase with little hassle.

Thanks Matthew Pickton for a great experience getting my car serviced at MB of Pompano! I brought my car in for a regular service check-up. When I arrived, Matt came right out to meet me, before I even stepped out of my car. He was professional, courteous and fast. After I showed him a warning message that just popped up that morning on my dashboard, he suggested that I should take a loaner rather than wait or use their courtesy shuttle. Within 15 minutes, I was checked in and driving off in my loaner. Over the next couple of days, Matt kept in touch with me with detailed updates on my car. When my car was ready, I was in and out even faster, thanks to Matt and the service porters. Everything was taken care to my satisfaction. I would definitely recommend getting your car serviced at this dealership!

From the moment I called David Byles the car buying experience became easy and focused. I found exactly what I wanted at a price I frankly didn't expect. Every facet was pleasant and totally on point. I couldn't recommend an organization more highly.

Chip my salesman was great. He found my car for me and handled the deal too. The rest of the staff there helped too with finishing the paperwork. The car is great and I love it! I would send my family and friends to him for any car that they wanted. Everyone at the dealership was very helpful too...

Great service at Mercedes Benz of Pompano Beach! The improvements at the store are amazing.

Really a great experience. From the minute we showed up at the dealership until now that we are driving the vehicle. Great job.

Great service. Friendliest staff I've ever dealt with at a dealer!

Kevin Desko handled my service impeccably, from being to end and arranged fro me to be dropped off and picked from my home, thank you Kevin at Mercedes Pompano beach

Excellent service time was spent explaining all details to me and everything was carried out the way the service representative had explained first time that I actually had someone take care of each and every individual issue

Absolutely horrible! I had a great experience with the seller Ivan, but other them that I had a few problems on my car since I bought which I had to go there a few times, 2x they called me saying the car was ready and when I got there the car was not ready to go, still with the same problem, I would never buy any car on that dealer again.

Great follow up & service from Jeffrey Jerome in sales.

We love our S550 Mercedes, but it was touch and go whether we would buy from this salesman. This Certified Preowned car had no Owners Manual, no First Aid Kit, and no second key -- all items the CPO said had been checked. There was a broken grill visible only in the back seat. The promised training by a computer expert in how to use the car's features turned out to be a rushed time with a substitute person who mostly said "Just fiddle with it, you'll figure it out." If the salesman had said one more time "Let me check that out for you" when asked for the missing items, etc., or tried to hug me, I think I would have got violent.

My salesman Bob was awesome, my husband dealt with him for years, however, now that service is needed on my vehicle I am finding that the service team that I have had to encounter is unprofessional, unresponsive, treats you like a crook and really have no idea how to provide excellent client service. If you need service take your car elsewhere..MERCEDES BENZ USA IS DOING A DIS-SEEVICE TO THEIR BRAND..

What a pleasant car buying experience. I just want to take a minute to give Jeff Jerome some much deserved recognition- Jeff is hands down the best sales associate I've ever worked with while purchasing a vehicle. He was professional, friendly and warm from start to finish. None of the stereotypical car salesman BS with him, we never felt pressured or uncomfortable and he never got irritated or impatient with us (like a lot of other car buying experiences I've had). If you're in the market for a new Mercedes, or even a used vehicle they have in their inventory, do yourself a favor: SEE JEFF!!!! He's awesome. And Mercedes Benz pompano in general also made the experience great. Happy and satisfied!

My salesman, David Einhorn, was wonderful from start to finish. He answered my e-mail promptly and met with me later in the day. He told me all about the car and wa pleasant to deal with throughout the purchase. Craig Santa Maria, the finance manager, apologized for the length of time that I had to wait for the deal to be finished. He was extremely pleasant also. Lastly, Harriet was great about instructing me how to use the many features on the car. I was told to stop by if I have any questions or need a new tutorial on features. Everyone was helpful. I love the car and the dealership!

5.0 star rating First of all I would like to thank Steve Rahal for his personal service and attention. Thanks to Steve and the rest of the staff at Mercedes of Pompano. My car buying experience was head and shoulders above what you would expect when buying from a dealership. The personal service I received was very impressive. Thank you for making this car buying experience so easy and customer friendly. I sure will be returning for my next purchase and will be sending my friends to Mercedes of Pompano. All asking for Steve! Thanks again..

Had an awesome experience working with both Ivan and Bruno in both selecting and purchasing my 2016 E350. Purchasing a new car is extremely stressful, but working with Ivan took all of that away. He is so passionate about his job and treats his clients like family. Bruno makes the financial part a breeze. my car was delivered with a big bow and a special gift for me and my precious pooch!! I will be an eternal customer!!

Love this Place ! Got my E-350 Coupe here and they keep it in tip top shape for me.

I made arrangements from another state to lease a new E-350 from Mercedes Benz of Pompano. Bob Abrahams was my salesperson. He and Harriet Levin were helpful at the time of leasing, offering to explain the details of the new car and pre-setting my Sirius radio stations. I feel that I can go back to them with any and all questions.

I just wanted to say Thanks to Bob for a Great Job! He was Fast and efficient and had me out of the Dealership in about an hour. I thought that was impressive. I Love my New Mercedes!!! :)

I had an altogether amazing experience. The Staff is friendly and courteous and our interactions were very pleasant. I was made to feel very welcomed and that they delighted in making me satisfied. I truly have no misgivings whatsoever and shared how wonderful my experience was with my colleagues. Everyone that I encountered was simply lovely and my Sales Representative was awesome. I expected to have a good experience, instead I had an outstandingly amazing experience. Thank you, Mercedes Benz of Pompano. I am so looking forward to a continued wonderful relationship as you attend to my vehicle maintenance needs. Thank you.

It was great experience. I would like to thank Moody for helping me.

I have dreamed of having a convertible sports car and added it to my bucket list. For two years I have thought about it and finally decided this was the time before my son takes the keys away. (I am 69 yrs old) I came across an AARP auto email and put in my model of choices in my area. I got several choices and picked 6 cars that met my critique. Two were at the Pompano Mercedes-Benz. I called and was immediately assigned an agent and made an appointment. He explained everything about the car, price, warranty, financing, safety, service, gave me a tour of the facility and gave me a copy of the CarFax. I told him I had other dealers to see. There was no pressure for the three days I was shopping. I went to the other dealerships but the Pompano facility stood out above the rest for information and making me feel like part of the family. They answered all my questions and really busted the bad car salesman reputation. I am driving my dream car and loving it. Thanks Mercedes-Benz of Pompano.

With three other Mercedes-Benz stores between my home in the Florida Keys and Pompano you may ask why I chose this one. The phone response to my internet request was immediate. The follow up to finding me the car I wanted was spot-on. Every detail was covered and the car was in perfect condition upon my arrival to pick it up. The whole process effortless and enjoyable. You get the feeling these people love what they do and it shows.

horrible mercedes c400 several get problems without solution after several trips to the dealer

Unpleasant, money hungry, inefficient! Charged 1000 for a regular scheduled maintenance of the car that is under warranty!

Went there for service of a headlight on this past Saturday. Excellent service and customer friendly reps.

Great people,also a awesome Brazilian sales man ;Ivan Silva ; he was willing to help from start to finish, I love it ; thanks you guys for my almost brand new Mercedes Benz C250 ,2014 , very pleased !!

Great sales assistance by Ivan Silva at Mercedes Benz of Pompano Beach made for a pleasant car buying experience. A very easy and honest rapport quickly established by phone led to a fast and efficient deal.

I initially purchased a used SUV from this dealership in mid December (2014). However, 70 days after the purchase (and 10 days after the warranty expired), my vehicle experienced an engine failure so extensive that it required a replacement. After talking to the salesman who initially sold us the vehicle, and the manager, they offered to pay off the current car loan (via trade in value), and made me a great deal on a replacement used SUV. This was a one in a million surprise, and they came through beyond our expectations. Will be sure to purchase future used cars from this dealership.

I recently purchased a Mercedes-Benz C Class at Mercedes-Benz of Pompano Beach. Our salesman, David Byles was pleasant, professional, patient, and very knowledgeable about the vehicle. My son and I stayed at the dealership well past closing making a decision on which car to buy. We never felt rushed, or pressured into making a decision, nor did we feel pressured into purchasing a vehicle. I am very pleased with the final selection!! I am confident that my family, friends and I will definitely be returning to Mercedes-Benz of Pompano for all future car purchases. Thanks David! You are the best!!. On another note, Phil (unknown last name) made my son and I feel very uncomfortable. He came over commenting about the time, and informing our salesman that other employees were preparing to leave. Of course, hearing this I quickly apologized for the late hour, and prepared to leave. Phil's comments were rude, and should never have been voiced in front of a potential customer. If it were not for David Byles' exemplary customer service throughout our visit, I may NEVER have returned. I sincerely hope Phil's actions are addressed!

Chip Snyder oversees the online sales connections for MB of Pompano and I worked with him last week to grab a used, low-mileage Audi allroad Prestige Plus, which is a rare car to find and even rarer at a decent price. Chip and Billy, the manager there, offered me the car for an extended test drive and two days later I brought it back convinced it was as good as it seemed. Normally this is when things get sticky and tricky. Trade-in valuations, credit lines, paperwork, titling and registration. Not this time. A bit more on the trade-in, ridiculously smooth financing, and only a small wait (by car buying standards) for all the red tape to be dealt with and off I drove with a gorgeous (almost) new car with more bells and whistles than I could have hoped for. Fair, fast, and no hassle.

I bought my first ever Mercedes Benz, my salesman was Abrahams. R. Who landed me to the one and only car I was looking for, he made the process so simple. Never tought It would be that easy, although I bought a 09 GL, the car was kept inside felt in love with it the same moment. Car wash department didn't do a superb job cleaning the inside of the which result me pay an outsider 130 to detail the car. Overall I'm satisfied and enjoying the car so far.

I would like to thank Virginia Aronson for helping me with the purchase of my Class C250 C Mercedes. She was extremely helpful in walking me through the steps of the sale's process and explaining all the features of the car. I would definitely recommend this dealer.

Great experience, gave an honest and extremely fair price, no other dealer came close not only that they found us the exact car we were looking for when no other dealer could. Great service, all staff members were extremely friendly. I would recommend Mercedes-Benz of Pompano to anyone looking for a GREAT car, price and car buying experience. Special Thanks to Michael Rivera for making it all happen.

I recently bought a Toyota tacoma from Robert Abrahams at Mercedes. Even though I wasn't actually getting a Mercedes they treated me just the same. The truck need new tires and oil, as well as a couple other part, and they took care of it all for me. This was the best car buying experience I have had in a while and would recommend Robert Abrahams to help you find your vehicle.

Excellent experience all around from purchase to service. Abe is a very knowledgable salesperson and follows up to ensure complete satisfaction.

I purchased a Mercedes GL450 SUV last week. Steven Rahal did a fine job in helping us select the right vehicle, then in locating one in South Florida for us, and in arranging to bring it in so we could have a look at it and test drive it. We were just delighted with his level of professionalism and how he took care of the entire process from A - Z. Steven is truly one of the very finest. We will certainly purchase our next vehicle from Mercedes of Pompano and look forward to dealing with Steven Rahal again!

Worked with Rick, and he is a very professional individual. Really thorough, and responsive. If you need a service rep, ask for him by name.

Russ Kerr, and Jack Fitzgerald are the coolest guys to work with. They will go to the ends of the earth to make sure you're happy.

Very Poor. My friend and I arrived in Pompano Mercedes to look at a car we saw online and were interested in buying. Our sales person was Keith Donohue as we looked over the Mercedes 320 at the price point she could afford another customer with a sales man came over to look at the car. We told him that we liked the car and would test drive it. She test drove the car and liked it. As she waited for the paperwork the sales manager Alex Dammorgian came to informed her that the other customer signed the contract while we were on the test drive. It is apparent that Mercedes-Benz of Pompano's manager has little ethics. We could not believe that he would sigh off on a car that a customer is test driving and has all the intent to buy. This was an underhanded trick by the manager and the other customer's sales man. Aelx Damoorgian said to me "I do this all the time".

Great price. Delivered car as promissed.

Our experience could not have been any better. Mark was informative patient along with the rest of the staff. the sale and delivery of our new car went off without a hitch. We could see that Mark mad sure of this. would recommend mark without a doubt.We have let Mark take care of our family auto business for 12 years and will keep doing so. If your in the market for a Mercedes go to Pompano Thank you s A

All work done to satisfaction and service rep/Kevin D explained needed work and outlined the cost--always have maintenace on our Mercedes done with Kevin

My service review, is not overated, this is how I truly feel about Mercedes Benz of Pompano Beach has the best customer service department in Pompano. Each and every time I call for a service appointment, they show me nothing but extraordinary service. They are very attentive, customer orientied, passionate, quality customer service in their customers needs and wants. My serviceman is Armando "Mandy" R and the team that works under his is just awesome. I have to commend my tall basketball service attendant is Eddy, he is very humble, my little Mandy, he is so sweet, Michelle, Manny, Sala, Angna, Lus and Terry, what a great team! If you want to quality customer service take your vehicle to Pompano Mercedes off Copans Road East of I-95. Have a Great Day and keep up the work Pompano Beach Mercedes! We Love You, Mr. and Mrs. Breon and Wanda Brown The Brown Family Pompano Beach, FL

It was a pleasure purchasing our new car from David M at Mercedes of Pompano. The entire process was quick and efficient. Everyone we dealt with there was more then accommodating. We were thrilled with the custom work they did for us on the car as well. We plan on purchasing a second Mercedes from Dave in the near future. We love, love, love our new car! Thank you all.

Jesse Harris has been awesome in the service dept., Jesse went above and beyond to make sure our S550 was taken care of properly. Thank you Jesse for caring.

Mark S makes buying a car the easiest. I have purchased 5 cars from him with 100% satisfaction. He the most trustworthy car sales man I have ever worked with.

5 star rating

Purchased my new 2014 E350 and David certainly was fantastic. His patience, guidance and recommendations had me end up buying what I always wanted but thought I could never afford. His follow up is also phenomenal.

The sale people are excellent, as are the lower management sales managers, and the inventory is very good; but when it came to finance and upper management you want to run for the hills. Best option is to come prepared with your own financing in place and ready to go, do not accept theirs at all so they don't hound you down everyday while your lender makes the final arrangements when they cant deliver the financing as promised and while you lender pays them off. It can become a very distasteful purchasing experience when you are sold and delivered a vehicle with an almost 40% down payment and they call you everyday after demanding immediate payment and for you to accept sub par financing to meet their exigencies.. Again, the sales people are great as is lower management, and the cars are nice, at least I like my car very much (a 2011 E 350 CPO with leather and low miles) and the Internet prices are reasonable. Could have been a five star experience, the potential is there, but middle and upper management need a crash course in treating customers with more respect and consideration and not like some low end used car dealership. Having owned and dealt with MB for decades, I have to believe this is strictly an Auto Nation dealership issue that needs attention at this particular location. This was far from the best purchasing experience (it was actually unacceptable) and way below the level you expect from a dealership handling this level of high end vehicles. A special thanks however goes to Lorenzo, Keith and Marlene. They are all very nice.

Bought Off-lease Certified Mercedes S350 on ebay from Russ...He is definitely a class-act salesman and does an awesome job of assisting in every aspect of purchasing and shipping an automobile. GREAT EXPERIENCE!!

This is a wonderful dealership and Mark S. is a professional. We've purchased 3 cars at Mercedes of Pompano and never had a problem. We highly recommend this dealership and Mark S.

Took my E350 in for a regular service and wasn't having any issues. They had set up a loaner for me due to my schedule. They said it took 2 hours for service so I waited but they held the loaner in case I needed it. They had me in my car, washed and waxed in 1hr 45 min. Didn't try and pump up the price with new "found problems", beat another dealership price for the same service plus gave me a discount on a flyer that I had brought in that had expired. Definitely will continue to do business with them.

This has been the worst car shopping experience ever. That’s all i can say, i would never recommend a friend of mine to Mercedes Benz Pompano. If you are planning to buy a used car from them, think twice. They are very nice when selling you the car, but once the car is sold to you, it’s not the same. I expected better quality service since it’s a MERCEDES BENZ dealership. I’m very disappointed.

It was evident from the get-go that Mercedes Benz of Pompano Beach uses the old descriptive of 'going the extra mile' merely as a starting point. My buying experience was truly a consumers dream from start to finish and beyond, with follow-up calls to ensure all was in order. Russ K, the Internet Sales Manager, was the most discerning professional one could have asked for. Accurate, expeditious and most helpful, even the most minute details were taken care of. It is a dealership I would recommend to both friends and family alike. A mega indoor showroom with a selection that has no equal. The Audi I purchased was brought in from another location. Exactly as described, on time, fully serviced and ready for delivery. Magnificent in every regard. Thank you MB Pompano - I am your customer!

Purchased a used 2005 Lexus RX330 on 3/18/14. Negotiated price ahead with Keith D. and had a very quick and easy experience at the dealership. All questions were answered quickly and professionally. Would highly recommend.

I just leased a Mercedes from this dealership. My sales person,Phillip M., was professional, knowledgeable and got me the car and deal I wanted. Great Experience and would recommend him to anyone.

Mark Sawyer & Scott Schneider are the best!! Hands down. They are great guys. I wouldn't buy a car from anyone else.

We purchase a CPO GL 450 for our expanding family and were thrilled with the experience. Abe was very helpful, courteous and up front about everything. All the financing paperwork was ready for us when we went in to buy it and did not take longer than 10 minutes. Best car buying experience ever!!

My wife and I just leased a Mercedes from this dealership. Our sales person, David E., was absolutely professional and found us the best possible deal. In addition, he bared with us almost the whole day since we were looking at different models, as well as insurance quotes. Bottom line, if you are looking for exemplary customer service, dedication and a personal touch, Mr. E. is your man. We were impressed by his overall friendliness, competence and level of courtesy. Whenever you buy or lease a Mercedes — or really any other car of that caliber — you expect a certain level of customer service and courtesy. Mr. E. delivered on all of those and we will definitely come back to him. We required a lot of hand-holding since this was the first time my wife and I leased a car together, and he was very patient and went above and beyond what many would have done in his place. Kudos to him and his team for being such great pros.

Great experience! It was a pleasure working with Abe. He was patient and knowable through the process. He was able to relate to what our needs were and we found ourselves a CPO at a great price. Very happy with our purchase.

We have enjoyed dealing with all the staff at Pompano Mercedes-Benz and this is the third vehicle we have purchased from them. Steve R. was our sales person for all the transactions and he couldn't have been more helpful.

There was absolutely no pressure to buy. I completed test drives at Lexus and Audi and both places left a bad impression. Pressure unnecessary because the cars sell themselves.

dealing with roberto b. and ricardo was a pleasure. first time i have ever enjoyed purchasing a vehicle from a dealership. would definately purchase another vehicle from them.

Ricardo V. of Mercedes Benz of Pompano provided us with great customer service. This is not our first time around the block but perhaps the best experience we have had. This is the 6th family Benz acquisition. He was truly looking for a mutually beneficial deal it seemed to us…and I believe that is indeed what we got. A super E class loaded dream of a car. A car you enjoy just by sitting in it, never mind driving it. The dealership building and service areas looked superb and everyone was extremely friendly. From start to finish a long process did not at all seem overwhelming or unpleasant. We will return soon.

My family has used Bob A. for many years and he always takes great care of us. I recently purchased a new car and despite looking at many different models and quite a few test drives, he never rushed me and was always helpful

it was an amazing experience I am very pleased with my new mercedes!

Full attention was given before the sale returned phone calls you name it, however some issues that were promised to be addressed were not taken care of, very evasive when some questions were asked and was lied to about a second key. After the sale was made no emails were returned from the sales associate or customer relation personnel even though they initiated the email. Good Job Mark you are very awesome in the deception field.

I just turned in my 2011 E350 for a 2014 E350 and the experience was so easy any pain free. My salesman, Dave M., was the best. He has been my salesman twice and I wouldn't go to anyone else. He made the process quick and easy. I would highly recommend him.

Excellent service on buying our new M-class Mercedes. All transactions went smoothly and quickly.

Our sales rep. David M., was great and very helpful in seeing us through the purchase process. Even though, we ordered a car from Germany, he stayed in touch with us during the wait, and was great in handling the orientation. I still have a lot to learn, but very happy with my new car!

Good experience buying a 2012 C250 pre-owned vehicle from this dealership. Our Sales person Keith was attentive and made sure everything went smoothly. We would recommend contacting him if you're looking for a MB.

Even though we had a scheduled appointment, our salesman was tied up with an earlier return customer. No problem here as our salesman asked mgmt. to let another salesman assist. So, we were fortunate to have two caring and attentive people. Kudos to salesman David M. and Abe P. we appreciated their attentive service and ended up buying two cars that weekend. and family members bought another two. Family members were with us and they ended up buying another two cars within a week. Everyone at the dealer was nice and as we did the finance paperwork, we enjoyed talking to Curt E.

To be honest, that was my first good experience buying a car. It was always a hassle game, a night mare every time I need to buy or trade my car. First a friend of mine referred me to go buy on Mercedes of Pompano, and I was expecting the same as before, but when I get there I saw a deferent history. David R., the sales man did a great work helping me find a good deal. He is very professional. Definitely, that is the place where I will come back to buy my next car.

Nice experience to deal with Chip S. on getting the new CLA 250, very professional and attentive to your needs and good follow up. Also thanks to William G. for helping to push and tracing the status of the delivery car.

We spent over $70k on our new GL350 SUV that has been in your shop for a MONTH for the same problem. *Then last week (Just 2 days after having it returned to us), we now have another, far more serious and dangerous electrical problem occur which your service manager acknowledges but is "unable to fix". Our truck has been back over 4 times for the same issue and off the road for more than 45 days at this point. We have purchased our last three (3) cars from Mercedes of Pompano because of your excellent customer service but managements lack of communication in rectifying this issue is incredibly disappointing! Mercedes-Benz USA Mercedes-Benz of Pompano

Keith D did a great job helping me select my 2012 E350 convertible. I visited two other South Florida dealerships before purchasing here. The atmosphere and the staff are great. I told them what I wanted and they obliged. My next Benz will definitely be from here.

GREAT CUSTOMER SERVICE!!!

Russ K., the internet sales manager, did an outstanding job in dealing with us quickly and fairly on our purchase of a 2012 vehicle. Not only did we get a very good value, but Russ was able to provide other valuable extras that were not expected, but sincerely appreciated. The dealership itself is very impressive with a huge selection of vehicles all in a massive air conditioned space. Great job and sincere thanks Russ!

Russ K., the internet sales manager, did an outstanding job in dealing with us quickly and fairly on our purchase of a 2012 vehicle. Not only did we get a very good value, but Russ was able to provide other valuable extras that were not expected, but sincerely appreciated. The dealership itself is very impressive with a huge selection of vehicles all in a massive air conditioned space. Great job and sincere thanks Russ!

This is my second "C" Class and I could not be more pleased. The quality of the vehicle is outstanding. The sales force are easy to work with and know their product. I highly recommend Mercedes Benz of Pompano and will definitely purchase from them again. As for the service department, my experience with my first "C" was minimal as the car needed only minor adjustments. My service advisor was Anja who is top in her field.

Every individual have access to his/her own truth and this truth has a validity which may be honoured. First of all this is my first time buying a car on-line. I am in London and my diary will not let me travel to America to see the car I want to buy in person. However, the process of buying my GL450 from MB of Pompano is one of the best on-line buying experiences I have ever had sincerely and honestly. I must confess that MB of Pompano is lucky to have a sales man like Russ K. Russ is highly professional, friendly and timely in communication too. From the process of enquiry to the pepper work and purchase, down to shipper recommendation was done in a seamless whole by Russ. I am now in the process of buying a C 300 4mt from MB Pompano for my wife purely due to the added value service I received from Russ. The car is leaving Florida in the first week in July. I strongly recommend MB Pompano to anyone wanting to buy a car on-line to consider speaking to someone from this perfect practice organisation particularly Russ K.

David M. was a fabulous salesman and delivered exactly what he promised!!! The entire group that we dealt with was very helpful and experienced. I WILL purchase another vehicle from this team!!!!! I am thrilled with my purchase and the entire sales experience.

My experience with the new C250 Luxury Sedan has been excellent from the time of purchase to driving to date. David M. was recommended to us by our long time favorite service manager,Kevin D.,and my purchase experience went very smoothly.Dave took care of all details very professionally and timely including the arrangement to get our car selection from a Dallas,Texas Mercedes dealership.He also carefully went over all details about the functioning of the car's operating system covering all relevant points and checklista from his Ipad.I would certainly use David when I decide to replace my other Mercedes and will recommend him to friends looking for a new car.

This is my first time purchasing a car online. Based on what I have which are just pictures and descriptions, I was a bit worried about the whole procedure, but after tons of questions, emailing back and forth, I am giving Mr. Russ K. the Internet Manager a thumbs-up. Without a doubt Russ knows what he is doing from A to Z when it comes to online car purchase. Buying a car online and from a different state too would make anyone a nervous wreck and it’s not an easy process by any means, especially given all the paperwork you must go through. Needless to say Russ makes it a very simple and straightforward process. He provides first class service, from beginning to the end including paperwork, financing, shipping, and etc. When I got my car everything was perfect and looks exactly like the photo. For me honesty, truthfulness and integrity are the reasons I went ahead with Russ and purchased my car online. I would definitely recommend Mercedes-Benz of Pompano and ask for Russ K. to anyone out there thinking of buying a car online. Sincerely, Wan Kamal, Phd Carbondale, IL

My experience at Mercedes Benz of Pompano Beach from purchase (C250) was outstanding. I highly recommend my salesman; Ms Laura G. She is patient, kind, and works to make the best deal feasible. Mercedes Benz of Pompano beach lives up to the MB emblem.

Just got my 4th car from Mark S. at Mercedes of Pompano. Once again, he found the car I wanted at the best price.

We bought a 2011 MB sl550 from Mark S. at Mercedes-Benz of Pompano on March 2013. Let me first tell you that from the minute we walked into the showroom dressed in our work clothes about 5:30pm till the early evening of 8:30, we were treated royally. Mr. S. impressed us with his rich history of his background and deep knowledge of a car I was soon to purchase. The ability to get want I wanted was a smooth and expected process. Yes, he threw in many things, maybe he shouldn't of, but I got a car that’s worth far more than it was when I first saw it. Meaning, locking wheel nuts, refurbished interior, nitro tires, tinting, get the idea. Thank You, to the team of people that put together a great deal for me. Even, the financial manager, Kurt, who pointed out my great credit score and shopped my rate, which was a lengthy process but worth the point I saved. Please keep up the great work here. And Yes I will tell everyone I know about my SL 550 Roadster, even if they can't see it, by the way I drive past them.

Salesperson was very nice, car was as expected, used C-300 with 45,000 miles in very good condition. Financing was very high pressure. Even though I had my own financing from a Credit Union, I was approached several times to go with the dealer's finance company, Chase. I refused, but they would not let me take the car without a check from the CU, which was closed by 4pm when the deal was done. I signed a contract with them, with written and signed instructions for 72hr hold for CU to send check. In the end, dealer refused to accept check and pushed the contract with Chase through. From their website; "We may retain a portion of the finance charge or other compensation if you finance your vehicle through us." Be careful when dealing with this dealer!!

Got our 2013 ML 350 here, great people working. Friendly not pushy. Great overall experience.