They do good work. Not inexpensive but even with the car out of warranty I continue to go them since the job gets done correctly the first time.

Great service, Fast and efficient. Friendly staff.

All went well Ms Ruth M. the sales lady was very professional

Very polite and professional. My car came back cleaned and the problem was resolved on the warranty and there were no surprises

Steven Rahal and Ashley (Finance Manager) was amazing she was looking for the car for a year. They order it and had it in record timing. Positive attitude, friendly staff and great facility. Will purchase my EQS from next year.

Excellent customer service. Drop off, pick up & loaner very smooth. Service advisor, Ilija, was great, very attentive & communicated with us to let us know what the schedule was for the car to be finished. Had a great experience.

Anja is a great service writer. She actually listens to the customer and reacts accordingly. Highly recommend asking for her when getting car serviced. Off course the mechanic did a fast and great job and the vehicle came back very clean.

Buyer beware. I bought an E550 from them on 10/15/21 and I still don't have a tag. I contacted the state tag office and they don't have a record of the VIN or the tax being paid. I cannot get anyone from the dealership to return my calls to provide a status. I'm shocked about the service from a Mercedes-Benz dealership. When I read their reviews online, it seems this is typical behavior. For the people giving them good reviews, I guess you didn't have to go back or need them for anything after the sale.

I normally don’t post or review. But this is one that I thought the world needs to know. We all know the age -old reference to “used car salesman”. The MB of Pompano take that to a new level. While many car dealers are interested ONLY in selling whatever they can to you (Which is typical), MB of pompano take it to a whole different level. They have been giving me the run around on money they owe me as refund for my car for the last 2.5 months. The amount in question is not the concern. It’s the basic value and morals that this institution and a few of their staff (don’t know about the rest) lack that is of concern. I was hoping I did not have to - but I did call my lawyer. Given the airtight nature of the issue, I am sure it will be sorted out in a week. But it begs the question - Do you want to be associated with an organization/group/culture that lacks basic ethics and morals? Even if you land up buying a car from there, do you think they care to support you going forward? Do you really want to take a chance when basic human values of respect, integrity and honesty are missing? Remember, Mercedes Benz has a reputation that has even built on strong foundations over decades. There are a multitude of dealerships within driving distance. When you have that many options, do you want to take a chance with the Pompano dealership that lacks the basics?

Trash very unprofessional. The customer care manager was very rude tried to charge me 400 for smoking fee when one one never smoked anything in the vehicle, once I mentioned that what he smelled was cannabis in its normal form he went ahead to ban me from all Mercedes loner cars because he knew he couldn’t charge smoking fee. That’s very problematic unprofessional, and shows lacking leadership skills because you’re showing your team members exactly how to treat customers.

Don’t get your windows tinted here. They come out blurry and will take 6 hrs to do three windows.

Isaac Bertho, was great from the start. I went in after visiting 8 different dealerships, once I got there I was greeted right away. Isaac made it easy and fast to sell my vehicle and lease another (a new one). I am extremely satisfied with my experience at Mercedes Benz of Pompano Beach.

Worst dealer ever. Totally bad experience from the beginning. Forgot my service appointment. Didn't find my warranty. Didn't have parts. No loaners. Four different people miscommincating with each other. 1 day job turned into 5. What happened to mercedes benz integrity and and services.

David was of great assistance, he answered my questions, even the day after I purchased the truck to ask for some keys. Ashley was fantastic too, her people skills, conversations, knowledge, etc. Great job!!!

Excellent customer service!!!

Clean lovely and fairly friendly service staff

Last month, I looked at four brands, Porsche, BMW, Jaguar, and Mercedes. Mercedes was the best option for us. I spoke and visited several dealerships between Coral Gables and Palm Beach. Working with this dealership in Pompano was very easy. My salesperson Elio Rodriguez was excellent. Very friendly, knowledgeable, presented the best financial options and made the delivery process painless. The other employee I must mention is Margine. She is responsible for Customer Support and Relationships; you can “feel” how much she cares. This dealership really cares. Would I buy another car from AutoNation? Yes! Would I work with Elio? Absolutely! Service is no different. My service advisor Hayden Smith made all the time to help me understand the car I drive.

Anja Moore was the best service rep ive ever had...on top of her game...knowledgeable..experienced..and always available....

My experience at this dealership was amazing. Elio Rodriguez was so professional and helpful and made buying my new baby an absolute pleasure. Ashley Galan in the finance department was also wonderful too. Thank you team 🚙

No I feel they overcharge me and then do what I asked them to do they did something else instead of following the protocol that I told him to follow

My car still with the same problems. Intermittent issues when we try to turn on the engine. Sometimes it turn ON immediately and sometimes it takes hours to turn it on. Back door sometimes closes automatically and sometimes we have to do it manually. One specific day I had to put too much pressure with my hands and the body of the car was damaged. I will never buy this brand again. Visiting FL Mercedes I felt like it was my fault, some of the attendants need some training, specially learning how to be polite.

Elio and the whole team were extremely attentive. We had a very pleasant experience and would highly recommend this dealership.

My experience was great. Reginald was our sales person and we were satisfied with his customer service. I would definitely recommend your company to others.

My sales representative, Umut, was professional and took time at every step of the sales process to explain things in a careful and professional matter. Everyone at the dealership was friendly and went out of the way to make me feel comfortable.

My husband and I are extremely impressed with your facility, service & staff. I needed to replace a tire after getting a flat, traveling from upstate NY. The appointment was made within a day. Service rep on the phone was outstanding, Marcos was excellent and we drove away with a new tire the cleanest car on the road. If it had to happen, I am glad we were close to Mercedes-Benz of Pompano. Thank you.

Marcos and the valet attendant were extremely professional, attentive and efficient. They made sure I was satisfied with the service, my loaner and the time needed to complete my car service. Thank you for the great work.

David was my salesmen he was very helpful with the sale and I will continue to use him in the future for all my Mercedes bussiness

Elio was wonderful and made the purchase super easy. I highly recommend him!! And I love my SUV :)

Walk through loved it!😉

All good I recomende it MB of pâmpano!

It was a great experience to deal with Mercedez dealership in Pompano and Justin was a great representant!

As always Excellent service and workmanship

Ms. Maurat was very professonial and made the process easy. She also remain professional during a miscommunication episode with Ashley Galan who wanted copies of documents made but did not communicate this request. Ms Maurat very apologetic for Ms. Galan's behavior and complete the task.

Much better than Princeton NJ, or Doylestown, PA locations.

Terrible customer service

i use the service of mb pompano beach for a maintenance for my car because of a stupid mistake of mb fort lauderdale and i don't regret i deal with Marcos from the after sale and he was very convience and helpful. Will come back for the next maintenance with pleasure

Highly recommend this dealership !!!! We are very pleased with this dealership, if in another dealership in Miami they did not really want to help, then here they decided everything quickly and did not have to spend half a day on problems with the car. After that any questions even the oil change, we come here to change, especially thanks to the service consultant Marcos

Excelente lugar, excelente atencion

I was very happy with the whole experience, I actually met the sales person the day I picked up the car because I was busy working and he was able to do everything pretty much by text and email! When I finally made it to the dealer I picked up the car and closed the deal!

I'm very pleased. And satisfied

Armando in the service department was great! very helpful & courteous.

Bought a few cars from here good people especially Andre in parts!

My problem was taking care of without a lot of waiting. I was constantly told of the progress being made and that help waiting go a lot better.

“ 5 Stars! ” Working with Zachary Block was an absolute pleasure! Zachary is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. Zachary stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Zachary if considering buying a new or previously owned automobile at the pompano Benz dealership.

I came in to purchase a pre owned S class and while Ruth, the sales associate was a 5 star person, who bent over backwards to accommodate me, her used car sales manager Sean Pressman was an utter disaster. Rude, discourteous and even put down his own product when addressing my trade of my 2008 S Class. He attempted to low ball me even though I had an offer for the vehicle from another autonation dealership. He said that these cars are $100,000.00 new and have low resale because when older people can not afford to repair them and thus they depreciate. I had to leave the dealership go to miami and sell my car for $1500.00 more than his final offer, even though the other offer was in his system. Not sure why this man is in sales? Nonetheless, I love the vehicle and would recommend my sales associate (Ruth) to anyone who was looking to purchase a Mercedes Benz. Martin S.

I was in and out of the dealership with a new e class. Umut who was my sales person made it very quick and easy and thanks to Ryan in finance. I’ll be buying Mercedes from now on

VERY......OVER...........PRICED.........SERVICE....Upon arrival we were told one price but when my wife went to pick up her vehicle it was another price. So then I called and was offered a very small discount I do mean small..... If anybody wants to know of a good mechanic that works on Mercedes at a fraction of the cost a third of what the dealer charges please feel free to contact me for a referral. Could of got the same work done for 1600.00 less then the dealer price. I will NEVER and I do mean NEVER be back again.

Bradley is the best!

Bryan was so helpful and knowledgeable.

Very friendly and professional service, A+ recommendations

Brought my car in for service and was given a loner MB while my car was serviced. No waste of time nice and quick. Car was ready when they said and cleaned like new when I picked it up.

It is always a pleasure to visit Mercedes-Benz of Pompano Beach. All people, from the receptionist to the service department, are friendly, courteous, and efficient. The environment is friendly and the shop is very clean. A real touch of class. I always feel welcome at this dealership. Thanks, Mercedes-Benz!

Armando is always a pleasure to deal with and was very helpful.

Great Service. They did everything that was promise to do with no charge as agreed when I bought the car. The Service Department was phenomenal!

Great. service all the time I've been there my service rep Aunya is fantastic thanks

No ayudan al cliente

Excellent customer service. 👍🏻

Great service. Armando, the deck advisor, was GREAT!!

Literally dropped off my car, got in my loaner, and on the road in under 15min! It was just as easy to pick up my car the next day. By far the best experience I've had at a Mercedes dealership.

Courteous and fast service. Work performed on vehicle is top notch..

Excellent customer service ⭐️

I made an appointment for 10:00 A.M. I arrived for my appointment promptly and on time. However I waited 30 minutes to be seen. I’m not sure if Mercedes Benz forgot how appointments work, but usually you make an appointment to be seen at that time. Not 30 minutes of sitting in the lobby later. Then, what I took my vehicle in for (5-10 minute issue with a screw in the tire) took an hour to inform me that the tire couldn’t be fixed. The service here is absolutely horrendous. If I could give zero stars I would. If you schedule someone for a specific time, make sure you don’t have them waiting to be seen.

Great cars, great price but expected to give up four hours of your life. For a large Mercedes dealer, we were not impressed. We selected and reserved our vehicle online and made an appointment a head of time before arriving. When we did arrive, on time, they could not locate the vehicle and when they did, the battery was dead. In total, despite calling ahead, picking out our vehicle ahead of time and providing personal information, the transaction took four hours. It was a week day afternoon and the dealership was not busy. On a positive note, we love our new car (a late model BMW X5 that was traded in for a new Benz) and the price was better than we could find elsewhere but the experience was tiring and reminded us of buying a car 10 or 20 years ago. My impression, the dealership is poorly run and I blame management, not the sales reps. Systems seem outdated, with a lot of manual entry and duplication. Just like the old days, the sales rep would disappear into the office for long periods of time…and remember…this is a “price on the window, no negotiation” dealership. Four hours to buy a car that you had previously selected, had an appointment and were not negotiating anything difficult. Unbelievable in this day and age. The car is great. They detailed it and gave us a full tank of gas, and the sales rep, although fairly new, was nice, polite and professional — she just had poor outdated systems to work with. Bottom-line…We expected better from a Mercedes dealer — but we love our car.

Excellent Service!!!! Would recommend. I will always use Mercedes-Benz of Pompano.

Great staff and great service! Thank you Armando!

Excellent service experience at this dealership. Everyone was so nice and helpful. Making the appointment was so easy and I didn’t have to wait for anything. They solved my problem and returned my car quickly and clean. I will definitely return to this dealership for all of my service needs. Thank you Andrew and all the staff who helped me.

The best service. Caring and professional staff. I highly recommend this first class dealership.

The location does a great job from setting appointment to doing the work. I highly recommend to visit the dealership we purchased 2 luxury cars there and couldn’t be happier

Worst customer service experience, never got back there.

Great job!!!!

The best place to buy a car in south FL. Ask for Zach B. He was straight forward, & made buying a car stress free. Thanks guys!

My service agent was pleasant and helpful. Servicing was done in a timely manner.

Customers beware. people's right movement. They think they can violate civil rights of people Mercedes Benz of Pompano.... bad timing. Civil rights groups everywhere. You will not take our property Rip off place This is the worst place. Is this Mercedes? These people treat customers so bad Mercedes has went so downhill. I'll go somewhere else .

This delearship is a dump all the way around. The receptionist clueless. The people are the rudest they have ruined Mercedes I'd never buy Mercedes. If you buy here you will get nothing but rude service they can't even figure out who you are customer service terrible . They hire right off Street in middle of Pompano worst area it's obvious

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help me……👏🏽💕

Grate attention

BEWARE All covid workers. Ban Mercedes . These people are crooks. They steal people's cars .make it impose ble for a covid worker to get to work .ban Mercedes Covid Workers against Mercedes. They have extended warranties unless you agree to an open ended contract where they want you to sign an agreement that if they break any part while fixing your car that is 3 to 5 thousand dollars they try to confiscate your vehicle . They try to steal your car Warning to all do not deal with this place they scam artists and extortionists.

Buyer beware. Worst service I have ever had. I have called everyday for two weeks in an attempt to receive payout balance of warranty I paid 3k for and never used on a car I purchased from this dealership 18 months ago. I sold car and they owe me remaining balance. I have left 9 messages for finance department. They will not answer or return calls or emails. I tried sales staff, manager, parts department, and pleaded with operator to connect me to a human. All I want is to talk to a person. So disappointed. This is not what you would expect from a luxury auto dealer.

My car was having 20,000 service which should take about 2 hours. I waited in the lobby for 3.5 hours, then had to search out someone to find out if my car was done. I was introduced to the person that was supposed to check me in, but he wasn’t there yet. My car my waiting outside, all washed and ready , but nobody checked in on me and it was probably done 1.5 hours before that. Not a great experience.

Worst customer service in the world!!!! After 31 years of doing business when it was originally AutoHaus is is now garbage!!! Even the General Manager does not return a call …. Go anywhere else but here, now I drive to Delray from Fort Lauderdale because it is the worst, AutoNation should be embarrassed of the General Manager and his employees!! 19 Mercedes since 1990 and noe they are awful….

Bought a brand new car here and within first week had to bring car in twice to service. Not one apology and did nothing for me for the inconvenience to take time out of my day to drive back and forth two different occasions because they didn't correctly check the vehicle the first time I brought it in. Never met the sales manager in person and original sales person passed me onto someone else when they accepted my negotiated price. Don’t think I would ever buy from this specific dealership again. It’s a Mercedes. I shouldn’t have a better experiences at a Ford dealer…

This dealership is not close but I drive the extra distance because they are the best.

Very good transaction, i was very happy with everything

Worst Dealership experience ever ! I had an appointment for 11am for a recall repair upon arriving I was told this process would take 2 to 3 hours and that they would call me upon completion. I never received a call so I returned at 4:30 thinking that they may close 5 or 6 pm and when I asked the service rep the status of the car he said it didn’t go in yet but it would be the first car in the shop tomorrow morning he also said that they had a lot of walk-ins today. So making an appointment at this dealership was extremely pointless I also asked to see the manager and I was told that he or she wasn’t available the dealership FAILED and not one employee seemed to care !

Extremely considerate and helpful to a stranded vehicle owner ! I didn’t have a major issue but was leaving on a trip back to NY the next day when a warning light went on in the dash. I took the car over to Mercedes of Pompano. They immediately id’d the issue and resolved it that afternoon. They knew I was visiting from NY yet I was treated as if I had purchased the car from them!

If you have the right service advisor, it can be a painless and easy experience to get your MB service and a loaner car. Anja Moore is knowledgeable, reliable, honest and helpful! After the service and new tires, my car is running smoother than ever.

Service is AWFUL! Called the parts department ahead of time and spoke with Jeff to make sure they had the tires in stock that I wanted to purchase - Continental ContiSport5. Jeff confirmed he had the tires in stock and would reserve them, coordinated with Bradley the Asst Service Mgr to make an appt to get them put on July 31. Came in for my scheduled appointment with Bradley, asked him prior to paying if there were any incentives and he advised on Saturday 8/7, if you buy 4 tires you get the alignment for free. So today’s 8/7, I showed up for my scheduled appt and Brad was off, so I was set up with Anja. This is where everything went downhill. Told Anja about my conversation regarding the rebate and she asked me to show it to her (what?!) How am I suppose to know where to find it? I told her Bradley told me about it, so she should be able to find it. She asked Andrew to text Bradley and find it. He does but it states the tires have to be bought online. NIGHTMARE! Asked for the General Manager to call me - never did! WORST SERVICE EVER! AVOID AVOID AVOID

Great experience, prompt as well as customer service.

My service manager advised me that I had 79 days until I needed to come in for my first maintenance. So I decided to wait especially since my mileage is quite low. Very happy with the free service given instead.

Excellent customer service. Had nothing but an excellent, stress free experience. Everyone is very nice but Brian, service consultant, surpass my expectations. Thanks Brian-you the best Regiane

I felt V.I.P and ABE. P. took amazing care of me I loved my experience when goin to get my car even tho I came there ten minutes before closing I wasn't rushed or anything and I love that kind of treatment . Thanks Mercedes of Pompano for excellent customer service

Exceptional service, waiting area clean and bright, staff super friendly

Excellent Service by Bryan Lastres. Thank you.

So I have been coming to Pompano Mercedes Benz for 3 years. Everyone in the place will treat you like family. I had the experience of meeting the Director of Parts, Michael Rodriguez. I now consider him my brother. He was not only helpful but he has excellent human skills. Each time I come to the shop I meet a new friend. This place definitely has a warm environment, warm hearted people and excellent service. Plus you can browse the new Benz models, have a nice cup of coffee and be treated like family. My hat goes out to all the employees and workers at Mercedes Benz of Pompano.

Mandy in the service department is the best.

Great service. They found a leak where others could not.

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help you.

Anja, my service writer was excellent. Very professional and very helpful. Highly recommend her.

Wonderful service from Harold Minto...highly recommend

Everything about Pompano Mercedes is excellent!

It was amongst the greatest of experiences. Service greeters were excellent and our Service writer, Armando was excellent, courtesy, and knowledgeable on all aspects of the service needed. The loaner car service was an added excellent touch to a perfect service experience. When needing service on your vehicle be sure to check out Mercedes of Pompano Beach, Florida.

Got an email for a complimentary car wash for my birthday and to be honest I’m not sure if that was a car wash or just throwing water on the car and they didn’t even vacuum the car waisted my time by going there

Recall completed timely, and multi point inspection performed. No issues at all; quick and friendly.

I am an Auto Broker and I do all my Mercedes Deals at This location.

I would not recommend this dealer for a repair. I had an appointment to have the button on the driver's door fixed that releases the trunk. The first appointment I had to come in to get them to order the part. The second appointment they kept the car and the button part came in broken. I then took back the car and they said they would call me as soon as the part arrived to schedule appointment #3. They have never called-its been 5 weeks.

Armando is the best service advisor in Pompano Mercedes Benz. The appointment lady was excellent as well as the loaner (Elena). The best experience ever at Pompano MB

Excellent service and attention to detail.

I want to thank the excellent Mercedes Benz of Pompano team for their professionalism and empathy especially to Harold Minto and Giancarlo Amyach i really appreciate you help guys. Rolando Bordon Gonzalez

I was so happy to find Mercedes Benz of Pompano through Autonation. I was searching for a particular model. I was told by my local dealer it will not be released until sometime in 2022 and that I will love it because it has been completely redesigned. I looked on the internet and found that everything that I liked about this model had been changed making it undesirable to me. After getting past the disappointment, I found that there were a couple of new 2020 models available. I tried to get more information from my local dealer who could not help me at all. I went back to the internet and tried Autonation. I put in the information for trading and what I wanted to buy and within that same day I was connected with MB of Pompano and signing a contract for just the car I wanted. They made it so easy.

I had the worst experience ever. The staff in the service area are so disrespectful.

Mercedes, here and my dealer in NY both provide great service !

Great Service!

Excelente

This was by Far the worst experience for service at a dealership ever. Horrible communication, no follow up. And misleading diagnosis. People simply would not pick up the phone to explain what was going on, and would not return voicemails. Had to drive dealership on multiple occasions to get information on my repair. Just beyond a horrible experience, plan on sharing with as many people as possible, never get your car serviced at Mercedes-Benz of Pompano.

We have leased several cars with sales executive, David Minnich. Not only is he very attentive to what you're looking for in a vehicle and experienced in delivering your perfect car within your timeframe, but he is also a very caring and professional person. HIs follow-up skills and genuine interest in making the customer happy during the sales process and throughout the lease term is exceptional. ⭐⭐⭐⭐⭐

This was the best car buying experience I have ever had. Isaac and Reggie were on top of the whole process and I was in and out of there within 3 1/2 hours, including having tint installed on the new vehicle!

I worked with David Minnich. He made the purchase of my 2020 E350 just smooth!!! We did everything via email and phone calls. I only spent 2 hours in the dealership. David is truly a great customer service personality!!! Thanks MR Minnich!!!!

Anja is the reason I use this Mercedes Benz location. She is knowledgeable, always respectful of your time, pays you 100% of attention no matter how busy and she is your biggest asset.

Easy and no stress

I bought a car from Auto Nation a year ago. The dealer I use to service the car is a Auto Nation dealer. Mercedes Benz Pompano Beach. I wanted to sell the car a d asked them to give me a bid while I was waiting for it to be serviced. Their bid was more than fair and I sold them the car on the spot. Automation is a great company to do business with.

Unprofessional money hungry sales representatives.. I didn’t know you hang up on people who gets offers lower than 50k. A Sale is a sale. Joe Kayla and Justin can kick rocks!

We had an awesome experience at this dealership. Steve Raman was amazing as well as the finance people. I thank you for making this purchase so easy. And I love the car.

Sales guy was excellent. The dealer does not have cars right now just used or certified by Mercedes. Unbelievable

Great experiencie buying at Mercedes Benz at Pompano Beach. Thanks Fernando!

This is by far the best Mercedes-Benz dealership between the Palm Beaches and Broward! I always go to Delray, which is where I leased my Mercedes and continually receive poor service. Took my car to Delray because my electronic dashboard kept cutting off while I was driving and auto stop didn’t work, kept it 2 days, they had no loaners for 2 weeks, returned it to me told me everything was fine nothing was wrong. Drove it off, auto stop still didn’t work and a week later dash did the same thing. Made an appointment at Pompano who had loaners available, I was greeted immediately and by name just when I pulled up (it’s a small thing but makes a big difference), was taken right to an agent, quick amazing service from everyone including Hayden who took care of me. Picked up my car a day later, told me the exactly what was wronged replaced it and everything working smoothly. Not sure how 2 different service departments came to 2 different conclusions but I was on the brink of never buying Mercedes again if I hadn’t went to this dealership.

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

I purchased an SUV from Mercedes of Pompano Beach and 2 days later learned that the car had 3 recalls. Contacted my sales person to ask why weren’t they resolved prior to handing the car over to me. He said that “there were no remedies at the time”. Not sure what that meant especially when I had to schedule service to fix the same recalls he couldn’t resolve prior to handing the car over. I was told all of the recalls would take 6 hours to resolve. Further, when I dropped the car off for service I was provided with a loaner and brought the car back the same day. Mercedes Benz of Pompano Beach had the audacity to charge $10 per gallon for the gas used that day. On top of poor service and customer appreciation, they have these outrageous charges and over 500% markup. Easy to say, I will be NOT be purchasing another car from this dealership!

Extremely pleased with the support I received from my advisor Anya and the tech Tom. After a long roadtrip my 2013 ML required some unexpected work and they were highly professional; gave me options on how to address the issues and kept me informed through the process. I had no previous history w the dealership and was very pleasantly surprised and would gladly return again.. Thank you Anya & Tom!

La atención del sr Bryan EXCELENTE El servicio impecable Lo recomendamos ampliamente

Mercedes Benz needs to learn how to communicate with their customers better both sales and service.

Will never go to the Pompano location again! Completely ripped off on labor charges!

Recently did an alignment and free mulit-point inspection. No issues detected at the time. Had an electronic issue days later. I am still waiting on follow-up phone call.

Fast, done right the first time!

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

Professional customer service and efficient services.

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

excellent service, great service, the gentleman who attended me Mr. Brian, helpful and very polite and was willing to answer all my questions.

Anja..Anja...Anja my service advisor was exceptional. I was so impressed with her diligent care and upmost professionalism that I will be writing a letter to management. Nowadays unfortunately everything continues to deteriorate and one just can't find QUALITY items or service. But this employee stands out for her ability to communicate and rectify past errors or bad experiences. Last service advisor ( Bradley was horrendous). I was just about to give up on Mercedes-Benz. But all is where is should be when the name of a Luxury vehicle as this company needs to maintain. Wow absolutely a gift to your organization.Thank you ANJA!!!

I am a new resident of the state having moved here in 2016. All of my previous experiences with Mercedes dealerships were in another state and with a lease coming due on a CLS and wanting to change another SL, i didn't know who to contact near my new home. A friend put be in contact with an Autonation staff person who recommended I contact the MB Pompano location. The General Manager set me up with a sales team member and the rest is good history. Abe Pourgasshem sat with me, listened to my needs and within in a few hours, set up the lease return and a search for a replacement for my SL. He actually searched the entire US inventory because I had specific color and equipment in mind. I was shocked that he found the exact car and a week later I had my new car and returned the other two. The financial staff, PDI people and the product specialist who explained fully the new car were outstanding. Being a car nut, I was expecting perfection in the new SL and I was not disappointed. Great job Abe and MB Pompano. I'm a believer. Have gotten second new car from Pompano. E450 Cabrio that is beautiful and have had it for a year. Just had 12 month service which was a snap to setup. Anja Moore is a great service advisor. Got a wonderful tip from service manager Tod Banks on how to save battery life when away for a few weeks. I like this dealership and I had experience with quite a few.

I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!

There is no better service agent than Tanya Moore. I know I can rely on her to always care for my car. I love her!!

Great service. Went above and beyond to help. Fast and efficient.

Great customer service from the staff. I am satisfied with the repairs.

Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.

Our salesman , Isaac Bertha; was so very helpful and knowledgeable. We had many questions and he pleasantly answered everyone. After we drove our Mercedes home, I had more questions and he drove out our home to be sure we knew how everything worked. He also introduced to his manager; Shawn Bressman, who also pleasantly answered all our questions. Shawn also arranged a tow truck to pick up the car we sold to them which was such a big help to us. I would highly recommend pompano Mercedes . Shawn and Issac made our experience the best. We thank you

Best experience buying a new car. I recommend this dealership to all my friends.

1. I agreed to FULL price in 6/2/21. 2. On 6/4/21 paid in full and signed Maverick notary papers, and request overnight mail to deliver title, 1 key fob, owners manual. 3. All Maverick papers/check at MBP on 6/7/21 confirmed. 4. MBP advised ship date as 6/11/21. 5. Todate, 6/16/21; NO title or key fob received and No delivery date. And I paid MBP the full dealer fee of $799. MBP does not have 'customer service'. Take the money and DONE.

Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house

It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.

My previous Mercedes Benz was totaled in accident by someone who ran a red light a week ago. So needless to say after endless hours of looking for my new car I was so excited when I thought I found “the one” at Pompano Beach. I called yesterday to confirm that the vehicle was at this particular dealership and spoke sales associate Isaac Bertho he checked and confirmed for me that the vehicle was indeed at this location and set up an appointment for me for the following day. Today I received an email confirming my appointment so I left work early to drive a half hour in a thunderstorm. Once I got to the dealership I was told that Issac left for the day and that the car I wanted to see was loaned out!!!!!! I’ve been in customer service for 15 years plus and this is just DISGUSTING lack of follow up with clients and the disrespect for their time. Obviously I’m still in the market for a vehicle but I’m definitely not buying from this location and will take my business elsewhere where my time is respected and the associates have PROPER communication skills.

I purchased a used 2020 Subaru Outback from Fernando, without visiting or seeing it in person, because I live in Tallahassee and didn't want to drive that far to see it. Fernando sent pictures and video and assured me it was in mint condition and was a great vehicle. I checked the Carfax and did my due diligence and purchased the car online based on Fernando's pics and recommendation. He had it delivered, and sold it at a great price after a few negotiations. There was some small damage done to the vehicle due to the delivery company, but Fernando followed up after the sale to male it right and I couldn't be happier with my Subaru! Thank you Mercedes of Pompano, and Fernando Londono, for your outstanding customer service!!

Great customer service. From the sales experience, to service delivery, to loaner program. Every person involved hold a high standard that is expected by Mercedes Benz. Glad to be a customer of Mercedes-Benz of Pompano

I decided to purchase a vehicle from autonation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There’s a lot I should’ve known about the car. There was a tear approx 2” on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Also there’s a piece missing on the dash for the AC. Besides all of that, I like that car.

I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear approx 2? on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Besides that, I like that car.

I had an excellent experience at Mercedes-Benz of Pompano. I feel very happy with the reception I received from the sales team. The staff were patient with and responsive to every question I asked. Their answers were clear and understandable. They made the purchase of my new car an unexpectedly pleasant experience. I am looking forward to returning to this dealership for scheduled maintenance when needed. I will offer feedback on my further experience after the first scheduled service.

Great customer service. Attentive to every detail entire team effort! Way to go, Mercedes-Benz of Pompano!

After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I wanted is a very limited handbuilt amg gtr so slim pickings finding the right one. After seeing my dream car online I contacted the dealer and was amazed at how professional they were in answering every single one of my countless questions, sending pictures and videos, just totally took care of any concerns I had. I had to finance the car and after working with my local credit union trying get the transaction done the dealership requested they see if they can match the terms and literally less than an hour the transaction wad done, I couldn?t believe it. All maintenance and more was done including fresh tires and 4 wheel alignment all at zero cost. If you are shopping for a new or used car I highly recommend giving MB of Pompano a call! The internet buying experience was so easy and effortless and hassle free. Thank You Xavier and Robert for all the help.

I Baught my first car from Ragi in Sales Department he is Amazing person he did everything he could to make sure I got the best deal with in few hours I drove my new Car home I highly recommend him because there are only few people that would stay after there schedule to make sure that when I left I got exactly what I was wanted thank you Ragi so much.

I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will come back a 120,000 - fine. Then, after the service, they said they would not reset my service notification until I changed my spark plugs. ???? Not happy

Salesman was great! ( and I don?t like salesman!!)

They are always professional! My only complaint is that I bought a very pricey extended car warranty from Mercedes of Pompano, and was told it covers just about everything. I have had my car in the last two times and the warranty will NOT cover things I thought would be covered. Very disappointed, will never purchase another warranty from Red Shield protection plan. They fight you at every corner not to pay!!

The service my partner & I received exceeded our expectations. We've given the highest rating allowed however they deserve more...

I’m very happy with Pompano Mercedes Benz. My service advisor Anja Moore is the best, she’s always helpful, attentive, and professional! I highly recommend Mercedes Benz of Pompano as you will be treated well and taken care of as a VIP.

Every time I go to Mercedes of Pompano my representative Bradley Markoff never disappoints! He always gets the job done with as little inconvenience to me as possible. I would highly recommend this place of service to everyone! Always handled professionally and with class!

my experience couldn't have been better. My service rep was Anja and she was extremely kind and helpful. she helped me get a loner while my car was being serviced and made everything simple and painless. I was going to Mercedes in Delray but after my experience with Anja I will now be using Pompano from now on.

Both myself and my wife are always happy to visit Pompano Brad is our service advisor and he always make sure we are fully satisfied.

First off I will say that it is a great car and we absolutely love it. What is not to love about a new GLE? The dealership seemed great at first, but the follow up is just horrible and when you call the dealership they talk to you like you are 5 years old and they are a teenager with a bad attitude. I can't get my sales rep to return emails as we have inquired about some minor issues. They were great up until the sale. Not impressed post sale.

Great professional service. Right price .

The sale person was very professional and had great knowledge in the operation and performance of the Mercedes Benz model we purchased.

I had a wonderful experience because of the person that attended me his name was Harold Minto and he made sure that all my needs were taken care of before and after the purchase of the car.

Thank you for taking the time to take care of my car. I am very pleased with everybody. Your service, your cost to repair the car, your adviser even the cashier are providing an excellent job performance. Thanks again

Customer service is Great! The time spent there is outstanding 👏, I couldn't believe I didn't so little time at a car dealership, their APR is AWESOMELY AWESOME. The only thing I really missed is the tag frame in my car. Thank Mercedes of Pompano.

Great Team & Service!!!!!

EXTREMELY OVER PRICED !!! Quoted $1,765.00 to replace CV Axle. New OEM Part cost online = $367.00. Could not see myself paying $1,400.00 for 1.5 hrs of labor 2hich is what Chilton calls for. Apparently the dealership feels that if you have enough $$$ to afford a Mercedes Benz then you shouldn't mind getting raked for repairs.

Very disappointed in their service and how I was treated after my purchase. Never again will i use or recommend this dealer.

Service Advisor team is punctual and professional. They got me in and out just as promised and everything was perfect. Thanks for your consideration Bryan!

They were fabulous. Had mold in the trunk from a slow leak in the seals. They replaced the entire interior of the trunk with new parts (from Germany) and the trunk looks like a brand new car. Had a fun little loaner so we were not inconvenienced it all. Really great job!

Andrew Elmanzar was great !

Best customer service Bradley Markoff one of a kind 5 stars always taking care of customer keeping in touch with and making sure I’m happy with the service

This was the best and easiest car buying experience I've ever had. Reggie was a fantastic salesman, very knowledgeable. All cars are inside so thankful for not having to endure the Florida heat. Quick, no haggling and love my new car!!!

In for Service, Representative Anya was fabulous.

Excellent salesman was the bestEverything was as promised and on time.

Polite. Courteous. Easy to obtain the car I wanted

they speak my language (spanish)and very helpful with the financing.

Haden was great to work with. He is very professional.

My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

Very efficiently managed. Prompt courteous treatment.

Prompt service. Armando was awesome.

Amazing experience!!! Steven, our sales person was very attentive, and helped us find a car with ALL the features we were looking for. Despite a national shortage... Mike, one of the Manager’s provided top-notch customer service. If you like the VIP experience, this is the place to go. I LOVE my new car!!! thank you Mercedes-Benz of Pompano.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

The total experience is great to me!

their service, staff very professional especially Brian from service department

I had the occasion to visit Mercedes Benz of Pompano and I was pleased with service from greeters to the outstanding professionalism of Anja More. As usual, my visit to M/B of Pompano was very pleasant due the cleanliness and comfortable customer area. The only thing that would improve the experience would be a putting green area. Keep up the good work!!

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Awesome experience would definitely recommend

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Service is consistently great! My service advisor Andrew communicates efficiently and effectively and I always know where we are in the process.

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

Had recall service done - easy to get convenient appointment, service was quick yet they arranged for a Lyft driver to take us to breakfast. Clean and safe facilities. Professional personnel.

The sales staff were knowledgeable, friendly, very helpful and fair with my trade in. I would highly recommend Mercedes-Benz of Pompano. By far one of the best car buying experiences I’ve ever had.

Good job! Professional and friendly.

We had an overall very pleasant experience at this dealership. Regi Faucher was our salesman....it was truly a pleasure working with him. He was professional, knowledgeable, and above all patient. He took the time to answer all our questions about the car we were interested in; additionally throughout the buying process, he made us feel at ease and reassured us about the vehicle warranty and specifications. . We would recommend him to anyone we know interested in purchasing a new or used Mercedes or any other vehicle.... Thank-you again ... Bob and Gina

RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .

Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !

Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.

My service writer was excellent he was very knowledgeable and it was a good experience thank you.

Our car is low so when we parked we hit the parking stop bumper. It pulled our front bumper loose. We went straight to Mercedes of pompano and we saw Andrew Almanzar. He was wonderful. Very professional and friendly. We left our car and it was fixed in just a few hours. We were very pleased.

Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service

I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldn’t recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida locations.

they were on point and get the job done right away shout my service advisor Anja Moore thank you see you soon

This was my first time buying a Mercedes Benz and I was exceptionally disappointed with the experience. I expected first class treatment but had a better experience buying my Hyundai Genesis! This dealership only cares about making money. I originally was looking to purchase a used Mercedes and had committed to buying one until I found out it did not have keyless entry or keyless start. Also did not have the lane assist. Car features were misrepresented. Then I decided on a new car. Their “one price no haggle” policy works totally against you as the customer. This is the Auto Nation” brainchild. So I called an I dependent dealership, got the price I wanted and was ready to buy. Guess what—they matched the price. Then I was told to get my own financing so I did and spent hours getting my bank to process a check in record time. When I go to pick up the car there’s an additional $400 on the invoice for tinting! Told I had to pay it as all their cars are tinted! Sorry— that’s not the price I agreed to. Charge ultimately removed. Paperwork had to be redone. Then you get to spend 3 hours with their Finance people who miraculously get you a better rate on your auto loan. Paperwork gets redone again. Then they detail the many warranties available which increase the cost by $10K. Hyundai has a 100k mile warranty included in the price! When I finally sign all the papers I get to drive my car home. But my brand new car was not properly detailed so told to bring it back on Monday!!! Also driver’s side door had a ding in it. They agreed to fix it after first offering some touch up paint. No thank you. When I bring the car in I’m told it will be in the shop for 2 days but I can’t get a loaner car! WHAT!!!! I threatened to cancel my purchase. They finally agreed to get me a rental car . Had to get a ride to dealership only to be driven to rental car place. Why not pick me up at home? Hyundai dealership drove me to to and from work! Get car back-all perfect. Have car 2 days and battery dies. Totally dead!!! Only 300 miles on my car! Had to call their service. Took over an hour. Battery charged but told to bring in so they can do diagnostic test. Car in shop for 3 hours. They arranged Lyft to bring me home and get me back. Battery had to be replaced. I own this car 3 weeks. Hope this is the last issue I have with it.

charge storage fees to perform open recalls. bad service.

Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan

I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the code. What makes it interesting , they quoted as? costumer dined the service? remarks. Not even written estimate , or type of the work .. I Checked with other dealerships , later on asked adviser for the part cost $ ..! There was nothing at my print out report . Then I had to go back the pompano for written quote . Turned up to be while other 2 dealers charging $147 for the same part I had a quoted for $233. You figure that out ..!!! Besides the service adviser , treatment of their costumer and mentality based on nothing but draining your wallet and suck it in dealership style. Checked exactly Service with other 2 registered dealership in the area , and guess what Others don?t even charge the diagnostic if you get your car fixed at their location versus I was clearly told by the service manager , regardless the service , they will still charge the diagnostic fee. Which is. $246 By the way , if you happened to go there , please ask at your final bill, when they you use only batter power , What is the $25 extra charge as shop expenses .?????... totally crooks and lousy place .. check with other MB dealer around since you won?t get your car back from any type service in 2-3 days from this people .. good luck ..

Eric is one of the coolest guys that I have met on my car buying journey . Not pushy just extremely helpful...and he's from Boston

Anja took care of all service problems, she was efficient polite and thorough. Car was finished on time and clean.

Wanted to share how amazing a service advisor Anja Moore is. I’ve been going to her for 20 years and she always provides exemplary service! Above and beyond any expectations. I highly recommend Anja and Copans rd Mercedes!

Anthony was terrific. Personable knowledgeable helpful willing to go the extra mile Diligent

It was a wonderful experience buying our new Mercedes. My salesperson Steve explained so clearly all the functions on the vehicles I was test driving. The actual sale was done quickly and very professionally. I totally recommend this dealership.

Brad did a great job communicating and getting to the root of the problem The car drives great now

The service team is outstanding!!

Had recall on passenger side airbag ... received notice via US mail and email. Called dealership in Pompano Beach where I purchased my car ... made appointment. Arrived right on time. Car was checked in and 40 minutes later, I was informed that my particular bag ... was on back order ... would be perhaps 2 weeks or so before it would be received as it was coming from Germany. Seems like they should have known that when my appointment was made?

Very happy with their customer service . Every time I need my car serviced I get excellent service . My service representative Anja Moore always goes above and beyond. Thank you !

Miss Ailed Riverol attitude and professionalism is to be commended. She was attentive and helpful in solving my wife?s situation with her car. Thank you again, Miss Riverol.!!

When I arrived at Mercedes Benz of Pompano..I was warmly greeted by Mr. Gurbuz.We sat, spoke,and became very friendly, His personality reflectred a certain confidence, which made me feel comfortable, and was in good hands. I came in specifically for the Volvo XC 40 T5 Inscription, and was not going to leave without it.Much to my delight, Mr. Gurbuz made the transition from viewer to buyer with confidence, and ease. Yes I would recommend, and do it again at M.Benz of Pompano..

Xavier Cordero is the best in car sales. He is responsive and makes the process smooth and drama free. He helped me track down the 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

We are New York residents and bought one car after seeing it online. We were so happy that we flew to pompano 2 weeks later and bought a second car! both cars were car transported to our home in excellent condition . Abe was our salesman who handled both transactions from start to finish with professionalism, Diligence . He made everything stress free . We are very Happy customers . Go see Abe if you’re in a market for a Benz! Mr & Mrs. Cassisi

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Bradley is very professional and helpful each time I need service.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Great service. Highly recommend this dealer for service options.

Great service dept! Mandy is the best

My experience was wonderful. My service agent was wonderful.

The customer rep that assisted me, Ronnie was very helpful and polite. I brought my car in for a recall on the passenger air bag and he was able to get another issue I was having with the ac fixed at no charge plus I got my car vacuumed and clean for free. Highly recommend for great customer service experience and overall care for my vehicle.

Costumer service was excellent

Mike is amazing. Everyone there is so helpful and Easy to work with

I've bought and sold at least 20+ cars in my lifetime. Working with Fernando and Ashley was great. Friendly, sincere, interested in satisfying the customer, not at all pushy. Started at 10am and by 3pm I was driving home with a CPO MercBenz that had everything I wanted, along with a great price and no-hassle trade-in. My only comment is that the information (car features and options) provided on their website and the MBUSA website did not match. But they did not state more than the car actually had, so not misleading.

All done in an efficient fashion. Loaner supplied without hesitation. Armando, the service advisor, was helpful and knowledgeable.

Fast and convenient with contact less service and the friendliest staff ever

Harold was wonderful. He listened to exactly what I was looking for in a car and worked very hard to find the perfect car for me. I had a great experience l!

This was the absolute worst buying experience and vehicle I have ever purchased . They repaired the vehicle just enough to get it off their lot. Within a few months it started to have major problems. I would NEVER buy another Mercedes and never do business with AutoNation again.

The process of purchase was easy and fast. It didn?t take long. However customer services in this dealership lacks professionalism. As of today I haven?t received my extra key promised during the purchase and they don?t follow up on you. They try to make you buy extra warranty and when you say that you are interested they get upset.

Awesome service department and Anja Moore is the absolute best. So professional and outstanding!!

Pompano Mercedes appears well organized. Bringing car in for work is well run and time efficient in and out with paperwork done and loaner car ready to go. Same upon pick up speedy process with paperwork and my car ready after a wash.

Horrible customer service. I brought my car into repair a recalled sunroof. They started by saying only glass was being replaced and they didn't want to own it. They took it back to service manager who brought it back and said it didn't work, go get it fixed and bring it back to have glass replaced. I explained I was selling the car and as a courtesy to the buyer I was getting the recall taken care of. The service manager said I'll have to fix alot more before I sell it. Unbeknownst to them I just changed it all the fuses and took a picture for my reference. I get home and look, they took out the fuse so it wouldn't work. Thanks for wasting my time and I'll for sure be contacting MBUSA to let them know of the practices at this authorized dealer.

My sales Rep was awesome. I had a small hiccup with a previous lender and they held the car for me for an extra 2 weeks even with other potential buyers. Highly recommend Mercedes of Pompano

Purchased and maintained 2 mercedes SUV’s over the years ( getting ready for our 3rd). Highest quality of service - 🌟🌟🌟🌟🌟 @johnweiser @duanerinde

Excellent service, attention to detail and follow up! Highly recommended

My first Mercedes and Not what I was expecting. Outstanding customer service and easy to deal with. Will purchase from this dealership again in the future!

Everyone ls super nice, specially Rodney. He is always very kind and helpful. Thank you Rodney! Darla

My 2015 LEXSUS RX 350 spontaneously caught fire on December 7, 2020. My auto was identified as a total loss. I was interested in replacing my auto with a pre-certified 2018 LEXSUS RX 350, with very low mileage. Geico recommended I contact TrueCar. Through TrueCar, I located the auto of my choice at Mercedes-Benz of Pompano. I called Mercedes Benz of Pompano and spoke with Mr.Anthony Lawson,Salesman. The auto I wanted was there. Mr.Lawson answered my many questions, he was knowledgeable, polite and professional. Ashley Galan, Ryan and Xavier, The Manager were also professional and helpful. I purchased the auto of my choice from Mercedes-Benz of Pompano. My purchase experience with Mercedes-Benz of Pompano was excellent. .

I had an excellent buying experience at this dealership.

Once again, thank you for an exceptional service that for the second time in the roll making our Christmas better!

GREAT SERVICE DEPT TIMELY AND THOROUGH

Dealership was as neat as a pin and everyone was extremely nice

The service dept. is very weak. They are not customer focused...do not answer the phone, do not return phone calls, do not repair the vehicle correctly the first time, and always end up with other issues after bringing car in for repairs (dirtier than what I left it, flat tire, etc.) The saving grace for the dealership is the GM!! He is fantastic and makes things right. The issue is he is only one person and his team hasn't come around yet to being customer focused.

The visit with Mercedes went well and all repairs were done, very satisfied with visit.

Not a great experience for my service. Only acceptable. Nobody seemed to care about providing excellent customer service. Every employee had a no care attitude, not a single person asked how they could help or be of assistance when asked. As a business owner I would not accept this kind of performance from my team. Mercedes advertises “ the best or nothing” and should take a closer look at the level of service they are providing their customers being charged for a premium level of service.

Anya is always professional, kind and promptly returns all messsges. She?s the best advisor.

Best service Nice people clean place

Had to make 3 appts... they promised a loaner... but none was available for my first two appts.

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 - dollars they owe me. Get ready AutoNation!

I am very pleased with the service department. My service writer did a great job in his follow up. My problem is hopefully resolved.

Disappointing. First time service visit. Dumped into the waiting area, no explanation or tour of facility. Waited two hours for my car. Asked 3 times about fixing the seatbelt retractor and was told it was being done. It was not. Asked to have tires rotated. "Work not performed at this time" was on my invoice. No explanation as to why not. Compared to my previous Cadillac service experience MB came up far short.

Great experience! My sales rep Gurbuz was simply amazing. He was very patient and diligent in finding what I really wanted .

Great experience. Didn't have to go back and forth on the price of the car. Everyone was friendly and did everything possible to make the experience awesome.

I never was pushed to purchase the car. They let me free to look around and showed me others options besides the dealer.

I had a wonderful experience the only problem that I would have is that they charge me $60 for shop fees I don’t know why

Very professional and fast service. The Delray Beach location is horrible.

Always excellent buying experience! Everything is done with the least amount of time taken, never have to wait any length of time, customer service is top notch, our salesman, David Minnich takes care of us in the best possible way!

My SUV was given the best service, please always ask for RAUL MENDEZ as the advisor, he is the best, he is honest and trustworthy which is contrary to most other people I have dealt with at Mercedes benz of North Miami Beach. I remember the last time I serviced my SUV before this recent service, the workers spill coffee, and blamed on me, and tell me to pay big money....so I have to take my car GLE 350 to Pompano Beach to service because didn’t want to deal with people at Mercedes benz of North Miami Beach anymore....

I called my Service Advisor, Brian Lastres, but he was unavailable at the time so I left a voicemail. Within ten minutes he returned my call to enquire what it was that he could assist me with. He was very pleasant and welcoming. As usual, he provided excellent customer service and gave additional information the next day, as he had promised.

Great service from Anja Moore. She and the organization are terrific.....

Service advisor Anja is the best, and primarily reason we bring our Mercedes there! Honest and thorough and a great personality too.

Mercedes of Pompano very professional and reliable Bryan L very easy to work with , would recommend to anyone

I had a very pleasant experience. I was also able to do a little shopping in there merchandise store and met a very wonderful staff member name Lisa. Thank you

5 star ⭐️ ⭐️⭐️⭐️⭐️ experience! Easiest auto purchase ever. The best sales help from Keith Donohue! He attended To every detail. I cannot thank Keith enough for making the experience smooth and fast from start to finish. I will highly recommend.

From the service provided from Shawn to Fernando, everything was excellent! In love with my new car ☺️☺️

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there.

Been doing business many years and never had such losy service . Told car would be ready first thing in morning. Got to dealer at 10:30. No cashier and when I did find someone told me car was ready but getting washed.. Car was notready. Only getting new tire on car that was brought in by AAA . Found car setting in garage 0ne hour later and not washed. Tire and rim had white all over it. Not at all happy with the service. Dennis Millican

great service, tired of hearing that can't have my car washed when its at the dealer due to the car wash is broken. I have been hearing that for 2 plus years.

Great service experience, which we all know is rare. Promises made...promises kept.

Great service and Brad Markoff, my service advisor is a terrific guy. Great communication and very accommodating. Best service from Mercedes ever!

both the advisor and his supervisor clearly did not care. both did not respond or followed up accordingly. took my car someplace else were it was fixed in two hours versus the almost two days at the dealer just to look at it.

I presed the wrong button I do not recommend Mercedes Benz of Pompano they never pick up the phone they tell you that they’re going to call you back when they do pick up the phone and they never do Mercedes-Benz of Pompano have to be the worst they wanted to charge me $850 for a loose wire in the air conditioner blower motor I told them that you’re ripping me off they said that they don’t make up the prices this is not a good dealership I called the finance department at least six times they never got back to me not because IOwed them money but because I wanted to see about a appearance package that I purchased and their Paintless dent policy means absolutely nothing total rip off they can call me if they like and I will tell them the same thing

Armando was pleasant, efficient, and provided excellent customer service all around. The service department is beautiful, clean, all of the staff is very courteous. Very welcoming environment.

terrible experience.....out of the service shop , with half empty tired, 2 miles a tire went complete flat in the middle of the road after spending 3100 dollars on repairs , they could have advice or service the tire or put some air. never again copans mercedez

Excellent Service Department!

The service advisor did not care. I felt underestimated. I had to phone her many times for news. She promised me a car replacement which I never got. The repair cost close to 7000$

Absolutely the most unprofessional Mercedes dealership in town . I have tried to call and emailed the general manager and no response. I will be looking into taken further actions if necessary. My car is a mess . We bought the car new and we are currently still the only owners. My car is a complete mess and no one wants to take responsibility of even hearing me out . Perhaps, maybe because I’m a single woman that was taken advantage of. I could keep going on but going to end this here for the moment.

Service team members are always on their game. Excellence everytime

The attention and punctuality both when arriving and when picking up my vehicle was excellent

There service is great, went twice in 2 months and was treated very nicely. My person was Armando, he is super great, helpful, kind and efficient. I recommend over other MB dealers. Keep up the good work!

Check back with me in 2 daysb

Purchased a 2018 Jeep Grand Cherokee. Simple broken Tire Pressure Sensor they promised to fix at time of purchase has turned into a huge time sink, with nothing but excuses, and it's still not fixed. Salesman has bent over backward to accommodate me, to the point of bringing the car to my home and taking an Uber to the dealership when I needed the car back. guys you just sold me a pretty expensive car along with a high margin extended warranty. come off a buck or two and fix the problem.

Very good experience. They test u like a friend, not jus a customer. Very accommodating . Bout days it all.

Sales representative David Byles is an excellent salesperson

Reggie in sales went above and beyond to locate a vehicle to my specifications. The trade in and purchase process was smooth and quick.

It was a great experience. The Customer services representative was very polite and all expectations of my car services was completed.

I have sold the car. When I bought the car 3 years ago, it was a certified preowned car. They had not cleaned the sunroof drains and within days, the car took in water through the drains ruining about $6,000 of electronics that reside in the cabin of this model. After telling me to put in an insurance claim, I convinced the dealer it was their fault for not servicing the drains as called for and the dealer and MB paid for all repairs. But at age 7 years (the car, not me) the main computer ded and stranded me in traffic. It cost $2,200.00 to repair. The main computer should never die or it should have a lifetime warranty. I sold the car and bought a new Tesla Model 3.

Great service, great employees!! Brian my service tech, went above and beyond!! very helpful,

Service advisor was great, but the people who answers the phones they need customer service training. I had a situation and called the service waited15 min I recalled and the wait was still long. Poor customer service . That needs to be fixed

Excellent service . Excellent personnel They always work with you on repairs .always looking after you.

Ability to reach the deal I was looking for and quick reaction to take care of some issues.

Always excellent customer service

On time. Friendly. Super clean and socially responsible during this time in America.

Dealership staff is excellent. Friendly, professional and helpful.

My experience was outstanding. My salesman was accommodating from beginning to finding what my needs were to driving my new car out the door ! Great communication! Answered all questions on a timely basis ! Truly outdid himself ! He made sure everything was taken care of for me ! I mean everything! Thank you David for all your help !

I have a wonderful car at a great price

Great service and performed in a timely manner. Friendly and knowledgeable staff.

fantasic professional fast service. Love our service advisor Anja Moore

Great service. Very pleased with the service in my car last week.

Good people but Tod banks stands out as the top always reliable

I received excellent customer service and highly recommend this dealership

Great service all round Great job I love it there staff are professional and knowledgeable Also the hot coffee station is first glass

There always so professional hands on they treat our car if it was one of there own

Excellent customer service!!!

If you want to get insulted stop by and see not just a salesperson, but Sales Manager Shawn Bressman. Went in to look at a 2017 MB S550 and brought a trade in. After some negotiating with a salesperson could not make the numbers work and got ready to leave, that’s when we got introduced to the Sales Manager Shawn who raved how cheap and basic my trade in was ( also 2017 MB S500) that I purchased recently from a different dealer and how he knows that car went thru a bunch of hands and lended with me. But the cherry on the cake was when he started going off on my appearance. His exact words where “you are wearing a $30,000 dollar watch and you are negotiating only $2000 dollars with me how cheap you must be”. Numerous times that was and in front of salesperson Steve ( nice guy ) And my brother , who was with me at the time. Never had such an experience in my life and wouldn’t recommend anybody to have one. That’s the reason for my 1 Star, however dealership itself looks very nice

I was traveling and attempted to pay the repair bill online after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I attempted to pay the repair bill online as I was traveling after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site they provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I will say this, I usually never review much. Compelled in this case. Also, if you are from the dealership and reading this please don't bother calling me, you are too late. Making the service appt. was fine, I got a nice loaner as well no complaints there. During my initial in person chat with my service advisor I went over some things that needed to be checked or completed. He seemed nice enough. My service advisor addressed zero of those things and never contacted me (previous service advisors were in contact on other visits I have had). I had to find out when my own car was done. Is this because my car is a 2016 and not brand new? Hmm. Then I know full well the car has an issue with the exhaust and the service department supposedly checked my car but nothing was mentioned. What they did find wrong was I need some new tires and a break job. Brakes they wanted over 1.4k and the tires have a huge markup as well. While I understand the need to make a profit, what the dealer offers in terms of cost is insanity in my opinion. I paid 1.1k for the 4 year service as well on my car and I feel like what was done is my car was plugged into some piece of equipment, it outputs back a report, they top off some fluids and out the door... no actual work is done or very minimal for 1.1k so to me that equals a complete rip off.

I made an appointment online and went the next morning. I was greeted right away and brought personally to the waiting room until my specialist was able to confirm the problems I was having with my car not starting. Mike Smith took my info and even got me a loaner car which was totally unexpected. They found additional things wrong with the car but Mike went to bat for me with the extended warranty co. I am VERY happy with how everything was handled! I hope not to need them anytime soon BUT if I do I will not hesitate going back there. Thank you Mike Smith :)

they do an excellent job, I highly recommend it. fast and well done.

1. 8am ... The first valet accused me of damaging the loaner vehicle and wanted me to file a claim 30 seconds after I arrived. 2. After I refused, the manager Mark said they would not release my car until I filed a claim with my insurance company. 3. Thirty minutese later the manager then said he would pay my deductible if I called my insurance company and filed a claim. 4. I refused that offer as well because that would have been a lie and I am not a dishonest person. 5. Another hour later I finally got my car after being accused of damaging the loaner car and then asked to lie to my insurance company and file a false claim. 6. 9:45 am ...When I finally got my car, I had to ask the valet girl to sanitize it and she asked me if I paid for it when sanitizing is clearly marked on the $2500 itemized bill. 6. Overall, the entire experience from the valet to the manager was so upsetting after driving two Mercedes-Benz for the past 12 years. I was attacked, called a liar, and asked to lie. 7. The day before this horrible treatment I had even come in to look at a third Mercedes-Benz because it is time for me buy another car and this was my favorite car. 8. I am moving on from Mercedes-Benz and Auto Nation. I am not willing to spend my hard earned money on a company that falsely accuses customers, refuses to release their cars after the service is completed, and then asks me to lie to me insurance company by making a false claim. 9. Have a great day and you will never see me, my money, or my loyalty again!!

Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year “up north” and AutoNation provided a much better experience than the MB dealer I have dealt with “up North”!

I recently brought my E class in for a scheduled maintenance. Staff is very friendly and professional. Bryan went out of his way to make sure my vehicle was running like new. Pompano location has been great from purchase through service.

Great service courteous employees pleasure to do Business with

This was a wonderful car shopping experience. Easy and stress free. Once we decided on the options we wanted Mercedes-Benz of Pompano was able to find the car and deliver it for a very competitive price. Keith delivered the vehicle to our home and explained everything clearly. Paperwork for lease deal was a breeze. Couldn’t be happier!

Bradley is my service rep and never disappoints. Fast, quick and efficient.

Bradley is one of the best service reps ever. Keeps me up to date on everything and values my time.

No idea of customer service, when I manager tells you glue a part back on the car you?ve just purchased a week ago is unacceptable!!!! When you try to contact the GM that?s mission impossible...

Brad kept me constantly informed about the progress and repairs on my vehicle. Had to drop it off after hours but the whole process was a breeze. Thank you, Brad for the excellent service!

Not this time but before I make a call for service they never transfer the call to the service representative. Also, I ask to talk to a supervisor but they told me he'll call me back...never happened. Bought my car three years ago and I've been calling to find out what to do but no one can help me. Service in this place needs to do many adjustments.

The service was great, but it is absolutely absurd to pay $1,700 for a sensor and some other tiny part. As much as I love mercedez and as great the service they offer, it is simply unfair that anyone should have to pay such rates, unless they come with gold or diamonds... which they don?t.

Great service, quick and painless despite showing up with no appointment (flat tire) on the day before a holiday.

First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just signed and drove off.

Great fast and efficient service - I received excellent customer service from Bryan Lastres .He kept informed all throughout the process.

My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment

My service experience was excellent. The car was immaculate when it was returned. It runs beautifully. I waited in the lounge. During this time of Covid, every precaution was taken. Thank you.

I’ve been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I didn’t have to make several stops. Reggie helped me through the process and I am very thankful for the car they helped me find.

Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.

I received excellent and thorough service from Ronnie

When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgable, comfortable and diligent. Thank you Billy (Manager) and David (sales).

Very good service and professional by my advisor Bryan Lastres. I was extremely satisfied.

I've have purchased and had service at this location and can honestly say always a great and stress free experience. Highly recommended .

What an experience!! Mercedes-Benz of Pompano went above and beyond. Thank you for your great advice, service and attention. Fernando Londono is the best guy there hands down.

Had a great experience buying a car from Giancarlo. He was extremely helpful and honest in our transaction. Normally I hate buying a car but this was a great experience and I will be back the next time I need a new car.

I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing the car and buying it. Wothin 3 hours I drove home in my new car. .

Great service experience!

Easy and efficient Very clean and safe. Service was fine on time.

I will return to this dealer for future services. My experience was very pleasant.

Do you guys have a jeep wrangler

Brian, my service contact was very professional, knowledgeable and helpful. Thank you Brian

Aja is a great with assisting her customers with anything they need. It is a pleasure having her as my service rep.

My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.

Efficient, friendly. Comfortable, safe waiting area.

Excellent experience Courteous, to the point and expedient.

Service rep Armando is the best. We have bought many cars from this Mercedes dealership and always have them serviced there. As well the general manager, sales rep Dave Minick and service rep Armando are great to work with.

Brad was efficient and friendly. I had another service rep assigned. I had been waiting for over 10 days And made 3 phone calls to have an additional key fab made and never heard back. A friend had recommended Brad who got the key ordered that day and I received it within a few days.

the Auto service that is provided at the dealership

The sale person (David Byles) was very pleasant, helpful, and professional. It was pleasure dealing with him.

Always great friendly service with Raul.

My experience with Mercedes of pompano was a great one ! My agent Eric Skeen showed us many options and made my purchase go so smoothly! I totally recommend pompano Mercedes and Eric!

Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial manager is very nice and was able to give extra perks and I am very happy with my new car.

Every single person is helpful, very happy with their service in general. In the sales department Keith D. is the best! ;)

Hard to contact general manager! They leave you on hold for more than 30 minutes!

Bad experience waiting for my keys over a month to be shipped to my house ! My wife been contacting the dealership on daily bases , and the salesman Steven keeps giving us the run around , he lied that he shipped it out weeks ago ! And my wife keeps calling him every week ! he even had the nerve to tell us to drive 3 hours to pick up the spare key , !! They should’ve gave us the day we purchased the vehicle ! I really need my spare key ! The original key is giving me problems! Can the manger please give me a call ! ASAP , so upset they keep lying to us and saying they shipped it out and don’t ! Then say they are busy , then he hangs up on her !

Wonderful service even amidst this challenging time. Thank you to Reggie, Sophia and Amit.

i had them servce my car,but previous i had them do body work,this sevvice included a wash job , during that time the wash cause a molding or wind flap to lift , this should not of happpen,and they shoud of seen this,bad

Great sales people, very knowledgeable, don’t wast your time with unnecessary information. The car we bought was delivered in perfect condition. When we went to pick up the car our salesman noticed a scratch in the bumper. He said let me fix it and deliver it to your house tomorrow. They did by Flatbed ... Great Customer Service. Thanks

Service representative very helpful and knowledgeable. Service performed in a reasonable time.

Service is great, customer service is excellent, If you like exceptional care come here!

Needed a new tire due to a continual slow leak, called and was told just come in, was greeted in the usual pleasant and friendly way, got the job done in 90 minutes with a car wash....this is the best dealership around, been a customer for over 20 years

Excellent staff. Personalized service.

I am a fan of M B Pompano, a first class organization! My sales associate, Reginald Faucher, is a real pro who knows his product so well. Shawn, the sales manager, is a gentleman. Sharon kneel was in a rush and did my paperwork in a flash. I’m a loyal patron who will spread the word!

At first very pleased, and then was not. That was corrected immediately.. simply a mis-communication problem.

Great car!! the navigation system is way below par and MERCEDES hasn't fixed it ,

They did a great job! Would recommend to a friend!

Last Friday I took my Mercedes to Mercedes Benz of Pompano for a car wash. To kill time I had a coffee at the show room and walked around to admire all the new Benzes. One car caught my attention and I fell instantly in love with. A 2020 Mercedes Benz GLE 350 in an attractive metallic red exterior and an off white interior, just perfect for my taste. For sure I did not need a new car my old car showed only 15 000 miles on the odometer. I contacted my sales rep Abe Pourghassem he demonstrated the car and explained all the new technology. Trust me this car was a beauty. So I bought it. The sales and red tape experience was smooth and painless, except for shelling out the money. This is the second car I bought with Abe?s help. He is pleasant to work with, he followed up with several phone calls, if I was happy with my new car, and more so he is helpful in assisting you even long time after the sales. I can highly recommend Abe to anyone seeking to purchase a Mercedes.

As always good service friendly people reliable and only want the best

When buying your Mercedes benz DO NOT BUY AT AUTONATION. I had a depressing experience and reading some reviews below I could see that the problem is with the dealer. I bought a new Mercedes Benz and took the vehicle out of the dealership with problems, I called my salesman who directed me to the service 3 days after I took the vehicle out of the store already defective, the worst was that they called me 7 days later to pick up the car I discover that it had not been repaired. And again here goes my frustration. After these days, another 21 days have passed and every day I receive a call from a service professional totally uninformed saying that the vehicle will be ready tomorrow. and this tomorrow never comes. I went to store 3 saying trying to solve the situation. GENERAL MANAGER MIKE NEVER CALLED ME EVEN IF I REQUESTED HIS CONNECTION SEVERAL AND SEVERAL TIMES. I WENT TO THE STORE TRYING TO TALK TO HIM BUT I NEVER GOT IT. THEREFORE AND FOR VARIOUS OTHER REASONS IF YOU NEED TO BUY A CAR. DO NOT LOOK FOR THE AUTONATION GROUP. UNFORTUNATELY THEY DO NOT CHECK THE VEHICLES BEFORE THE SALE. AND A SIMPLE BACKUP CAMERA PROBLEM CAN LEAVE YOU WITHOUT VEHICLE FOR MORE THAN 3 WEEKS. AND YOU STILL RECEIVE A BAD CUSTOMER SERVICE. SO TO EMPHASIZE I HAVE BEEN PATIENT DURING ALL THIS PERIOD BUT IN THE NEXT DAYS IT IS A MONTH THAT I BUY AND I AM WITHOUT A CAR THANK YOU FOR THE LACK OF COMMITMENT TO THE CUSTOMER THAT AUTONATION HAS TO CHECK YOUR VEHICLES BEFORE SALES.

When I arrived my problem was handled with no problem in and out before I could read the newspaper.Thanks Mike.

Price of this routine service visit was much higher than expected. I will not return for routine maintenance.

NOT ONLY, WAS I ABLE TO GET A CAR THAT WAS HARD TO FIND, BUT I WAS ABLE TO FIND IT HERE! GREAT CUSTOMER SERVICE AND GREAT FACILITY!

I took my GLA 250 for the 10,000 mile service. It took the 2 hours as indicated. Brad even filled in 2 paint chips on the front bumper at no extra charge.

Armando got the job done expeditiously. Lyft to and from dealership, much nicer than receiving a loaner car

After looking over my invoice, my service provider indicated that I declined a specific service, which was totally false. I was never given an option; therefore, I feel that the consumer should always read their invoices. I plan on writing Mercedes about this situation..

The service manager is professional, polite and empathetic to my needs. The car servicing was completed as promised and returned cleaned. The loaner provided was in excellent condition.

Armando at the service department was very helpful. Thank you for making my experience a delightful one.

Armando was very pleasant and professional. I was very comfortable with him. Excellent service. Thank you.

The worse customer service. No follow up, had to leep coming back for the same issue!

Very friendly and competent service. They were very thorough as well.

We are long time customers at this Dealer, between my husband and I we have bought 13 cars here . Bob Abrahams in Sales is the best and the service here is excellent. The facility is very nice if you have to wait for your vehicle but getting a loaner if needed is available. We are very satisfied and would not think of going to any other dealer because of Bob and the service we get from everyone at the Dealership.

Whenever bringing your car for service ask for Bradley M. He is an amazing service person....the best

Repair was done with no problems. Ignacio at Pompano Mercedes was professional and took care of making sure the repair was done correctly.

Good communication about length of service and recall

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

The staff at Mercedes-Benz of Pompano are professional, kind and courteous. They serviced my vehicle promptly and were accurate in the time they estimated it would take to complete. I will definitely return for all my vehicle needs.

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

My service advisor Brad is awesome. Always takes care of me and makes sure im in and out as fast as possible. Takes the time to go over each service so i get the most out of it. This time he noticed one of my tires was wearing badly. I had no clue. Averted a disaster. Great customer service. Exceptional

The service I receive was excellent and the agents were very friendly I was treated with respect

Great experiance. The entire process was quick and easy. The loaner was beautiful and my recall was taken care of within a week. Will return if need be.

Good service I would recommend this service from the dealer

STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised. I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were “doing me a favor.” I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade. After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is “nothing” and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being “serviced”. Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light. I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here!

I went last week to look at a Porsche boxter. Steve take care of me. At first no problem answering email, call or message. Since I bought the car no news. I got several question unanswered. To top it off. Finance manager try to sell us a expensive financing. We explain to her that we were approuve by capitalone. She claim that we where not. I have to call myself to get the financing ready. I felt cheated as well as we had a available tag that she claim she did not found. Again I have to go online and show it to her. Really disappointed by customer services. I did call the corporate office and I’m waiting for answer to my several questions.

Service was very poor. 2018 AMG was brought in for squeaky brakes. The service dept sends me an email stating brakes are fine but I need 4 new tires and an alignment.. car has 15k miles on it, I had the front tires replaced at 9900 miles 6 months ago. I challenged this and stated the 2 front at a minimum were under warranty.. “we’ll get back to you” 2 days later I get a call telling me there’s a screw in the front tire and they’ll call and see if that one is under warranty.. I said what happened to needing all tires replaced? Service guy goes out and he tells me there’s a screw in one of the back tires, front tires don’t need to be replaced. Needless to say I ended up replacing 1 tire and getting the alignment done. Originally tried to get me for over $2,000 just to inflate their commissions.. Took over a week to get this sorted and fixed! too bad too, my sales guy was great but the service dept just tries to rob people!

The negatives on this review are in reference to your service department. Brad in particular! He was rude, ignorant on insurance requirements and has a very nasty attitude and approach in general. Your Sales team now was outstanding. The buying experience was the easiest I have ever experienced. The problem is sales is missing the backing of service; something that will drive repeat customers and referrals along with positive word of mouth advertisement. I am now only going to be talking about the bad service! That is human nature to tell the negative. Most important is Brad knows he can?t treat people the way he does.

The service was good. I received good service. I would recommend this dealer

Service was completed in a timely manner and the service manager explained all details and he also offfered me prepayment for future service which will save me dollars.

Personal service by Raul is super he is friendly knowledgeable and efficient nothing is too much trouble

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

On Nov 1, 2019 I bought. CPO S 550 with less than 10,000 Miles but the salesman ( Umut ) refused to credit to us the amount of $1,500 which was promised if we had bought one day before . The car was NOT detailed properly there was black tar on tire rims also the inside was not cleaned the Mats were dirty .I did mentioned this to Umut who stated that he will take care of all of these before he will ship the car to Naples where we live . To my Dismay the car was in the same conditions Nothing was done as promised I had to take it to be detailed .I called the salesman Umut to complain and he promised that he will order a new set of Mats and send them to our home in Naples . Two months passed there is No Mats .Finally I was able to get in touch of the sales Managers who found out that the Mats were never ordered . This Employee should not be allowed to stay in his job because he gave his employer a very bad reputation

The only thing that needs help is the finance process. Paying cash but still had to go thru the painful, time consuming process. All dealers need to find a way to improve this process.

Excellent service all around.

While everyone we spoke with at the dealership was friendly and knowledgeable, the process of buying a pre owned car takes way too long. We spent 4+ hours from start to finish. Network speeds were slow, which almost derailed the finance process. The detail job on our vehicle wasn’t great. Loads of wax in the logo and along seams etc. I’ll need to bring it to a local detailed this week to get it looking right. And while the state of Florida maintains a driver is legally insured if they have a current insurance policy in any car they drive away with, Auto Nation requires a buyer’s insurance card reflects the new vehicle even before it leaves the dealership. Very hard to do on weekends and holidays. We were only able to make it happen because our agent is a good friend and we knew how to reach him.

It was an amazing experience and they made it very easy with no preasure to buy a car!

This was by far my best car purchasing experience. I would recommend the team at Mercedes Benz of Pompano to everyone who wants a stress free process, with a truly trustworthy team of highly knowledgeable specialist. I love my car, and I truly appreciate the Mercedes Benz of Pompano family, and I am proud to be one of the newest members!

Donnie was terrific. Knew his products, did not waste time and gave me a great deal. Will buy again from him. From the moment I walked in he took the time to listen to what I wanted and he patiently answered all of my questions. I never felt pressured. It was the best car-buying experience that I have had. Thank You!

In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like I?m getting inundated with too much information and receiving the short end of the stick. At least that?s what I thought before I went to Mercedes Benz of Pompano Beach. Is it possible to say that I really enjoyed my car buying experience? I know! Crazy, but entirely true! I felt so comfortable dealing with my salesperson, Donnie, that it didn?t feel like a car transaction at all, but more like a conversation between two old friends. This experience was unlike any other, in a very good way. From the finance department to the service, everything at this dealership is above par. It probably trickles down from the GM, Mike Lucia, who greets you with a genuine smile and lively conversation at the door. All I?m saying is they have a great dealership and I can never imagine going anywhere else to purchase a vehicle. Thank you so much!

The process was efficient timely Armando was very clear in what the service will entail the experience with the loaner car was also great I was kept by Armondo informed by phone after I left the dealership about what was going on with my car Great Job!!!!

HORRIBLE SERVICE AT THIS LOCATION @mbpompano @mercedesbenzpompano DO NOT TAKE YOUR CAR THERE TO BE SERVICED. I ASKED FOR ONLY THE REQUIRED MAINTENANCE AND THEY ADDED ON TIRE BALANCE, ALIGNMENT, CLOROX INTERIOR CLEANING, and WIPERS. AN UNNECESSARY $800 additinal. TO TOP IT ALL OFF, THEY SHUT OFF MY LOANER AND LEFT ME STRANDED FOR 4 HOURS EVEN THO IT WAS AGREED TO BE RETURNED 6 HOURS LATER. THEY CHARGED ME $400 TO HAVE THE CAR TOWED AND $500 TO HAVE IT CLEANED BECAUSE OF A FEW DOG HAIRS BUT STILL WONT GIVE ME AN ANSWER IF THEY TURNED IT OFF REMOTELY OR IF THE CAR BROKE DOWN. ONCE I RECEIVED MY CAR BACK, I REALIZED IT WAS NOT CLEAN AT ALL, NOTHING WAS CLEANED ON THE INTERIOR AND THEY HAD MY CAR FOR 2 WEEKS. ALSO MY WINDSHIELD WIPERS ARE THE SAME ONES AND THE FOLLOWING DAY, 1 OF MY TIRES WENT FLAT AND THERE’s a 2 inch long cut in the sidewall. NOTHING BUT PROBLEMS WITH THIS TRASH COMPANY. I WILL NEVER BUY A @mercedesbenz @mercedesbenzusa AGAIN. I LOVE THE CARS, BUT IM A MAN OF PRINCIPLES, AND NO MATTER HOW GOOD THE CAR IS, I WILL NOT DEAL WITH A COMPANY THAT ALLOWS THEIR DEALERSHIPS TO DE-FRAUD AND DECEIVE THEIR LOYAL CUSTOMERS

I had an excellent experience with this dealership. They work as a team to get things done. They are very professional and friendly. I highly recommend them. Maureen Leogrande

This dealership had the most follow through. They were very friendly and professional. I highly recommend them to anyone interested in buying a Mercedes. . They work as a team to get things done. I had an excellent experience. Maureen Leogrande

Amigos::La Mercedes Benz de Pompano, da la mejor atención con vendedores profesionales y la mejor calidad en automoviles, garantia y servicios de post venta.....Pregunta por Harold Mento.....

Awesome experience with the salesperson, Donnie. Dealership worked to correct the minor issues that I pointed out with the car.

Dropping off the car for service is a pleasant experience. Pull up to the the service gate with your car. The gate opens. You drive in and within seconds you are greeted by a friendly Assistant who scans your VIN and escorts you to the lounge. Soon after the Service Agent comes over. The entire process takes less than five minutes

Exceptional service with a pleasant and worry free purchase.

Anja Moore is the BEST service Consultant that Mercedes-Benz has In Pompano. She is all ways ready to help and let you know what is going on with your car.

Wonderful service person? thoughtful, caring and efficient

Excellent relation with the service advisor and we did appreciate the up date on repairs.

The dealer facility was wonderful, car selection was wonderful, a nice staff service. I will shop, again. Was very pleasant.

Very helpful and professional. They find me a car who meet my request and had it shipped wright the way from another dealer

My appointment time was taken on time and the wait time was exactly perfect. I was very satisfied.

The service advisor Raul was great! Communicated well with updates on repair. The technician Nick is excellent. Both gentlemen were very professional and courteous. Would definitely recommend.

Make sure, everything they promise to be documented. So there will be no surprises.

Chris is excellent! Very professional, prompt and courteous.

Ignacio was very attentive! Appointment was on time.

Over all a very easy experience great dealer and service advisor Brian, , GM Mike is a super guy to go to with any problems his door is always open, parts manager Mike is a real great guy also, nothing better then being happy with your dealer who got you the car that you wanted

Great customer service, issued me a loaner and had the vehicle cleaned and ready within a reasonable amount of time!

Incredibly professional but down to earth. My salesman Lance has a great welcoming personality. I recommend this dealership. Nice people! Beautiful showroom. Congrats to them!!!

May be the best buying experience I ever had. The GM Mike was so helpful and helped me resolve a financing issue. Anthony my sales rep was amazing and kept me informed the whole way. I will be buying my future cars from these guys!

Very good service with Mike Smith And the car was very clean when l recuperated Thanks

My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but became a true friend as well. Shawn, the sales manager, gave me a spectacularly good deal on my trade-in and with free shipping on both my trade-in and purchase. Most highly recommend!

My first time at the pompano Mercedes and I must admit the customer service was professional. My salesman Steve was very attentive and helpful.

My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but became a true friend as well. Shawn, the sales manager, gave me a spectacularly good deal on my trade-in and with free shipping on both my trade-in and purchase. Most highly recommend!

Brian is an excellent gentleman to work with. He is thoughtful of the needs of the customer and handles them with grace. He makes coming to the Pompano dealership a good experience... I have found all the people in the service department very pleasant and professional and polite.

Brian helped the process go smoothly. He did a great job in getting me in and out in a timely manner.

Bradley in service Dept is by far the most dependable and reliable person I have met anywhere in the service industry. I have had several appts there and he has never let me down with anything and everything I need. I cannot imagine going anywhere else as I know it will be a disappointment. Thanks again for all the help...