13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Pompano Difference

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Recent Reviews from Mercedes-Benz of Pompano

Whe I arrived I was was given an”advicer” I think his name was Armando. After speaking with him about the cars problems for a few minutes I was not very happy. His customer service approach was to challenge me about the issues I am having and continue to have. He said he was a mechanic in the back and tha he knows what’s what not like the young guys they hire...I was quite surprised to say the least. I made an 8 am appointment to bring the car the following Monday. When I arrived I was seated in the lounge to wait for Armando. Soon a young man (Andrew) came to tell me that Armando was going to be late. I said good and that I’d rather speak with him...Andrew listened and was very kind and understanding and said he do his best to help alleviate the issues. I left my car there for 5 days, during which Andrew was forthcoming with information about what was being done on my vehicle trying to eliminate the bunch of issues. The main one being a front end problem tha the car has had since the inception of the lease. after approximately 9000 miles I brought the car to MB of Fort Lauderdale. I was told that the tires were feathering and should be changed and a wheel alignment be performed. I’ve had 8 leases with MB Autonation plus I’ve owned over 40 vehicles and have never seen Continental tires wear in such a fashion especially having plenty of tread life left. the dealer said I should contact Continental. I did telling them the issue.They gave me a 50 % of the price, i complained that why should I be paying anything? They upped it to 60%. I went back to the dealership, I agued that MB should pay the the other 40% but their service manger( who was soon let go) argued and argued, finally saying the best he could was 10% of of the installation. I was so tired that I relented and paid the balance of approximately $200. So I left the car there and they put the new tires on the car. I was called around 4 pm to come an get the car and that the new tires were installed. Upon returning home I noticed that the new tires didn’t match the originals. I called and had to go back so they could put the correct ones on while I waited about an hour. I told my “advisor” Peter that this issue was not solved and that I would be back in 9000 miles or less, Well just as I said we are 9000 miles later and the exact same thing is happening!, Feathering with plenty of tread wear left on the tires.oh by the way the rear tires have 20K on them still with tread left to spare.and this is a REAR WHEEL DRIVE VEHICLE? There is also something vibrating on the passenger side when the car has been driven hot which appears to be the something to do with the air conditioning....they couldn’t find this, so today I drove the car for about 10 miles and the noise/vibrating started, so I drove out of my way to the dealership. Andrew came out and took a video with sound saying, (yes that doesn’t sound right).He shower this to a Forman I think who said it could be the air conditioning backing up...whatever that means. I told him that this just started happening a month ago and is certainly not how the engine- air conditioning or anything of the sort. It’s not nornal! Here are the things that have been wrong Sun roof not opening the first time I used it. Had to bring in for 3 days to replace all parts Vibration in the steering wheel, now a continues story without end.first brouht in while I waited 2 hours but to no availe Brought back again for 9 days at Fort Lauderdale dealer to no avail Changed tires, wheel alignment 9000 miles later took it MB Pompano . Gas cover doesn’t close properly vanity mirrors do not light up unless you find a sweet spot When all windows are open, passenger side won’t close without playing with switches And a safety recall supposedly completed via Bluetooth. I’ve probably spent a good month throughout this of my time No one deserves to pay over $600 a month for this pain and waste of life’s time!

richard lipchitz May 11, 2021

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Mike Powers Apr 29, 2021

I had a 9.30 am appointment so I rushed home from work to shower and changed my clothes, I had just completed a 12 hour night shift. I made sure to arrive on time since I knew that I was due back to work that night for another shift, upon my arrival, I spoke to the gentleman who was assigned to handling my appointment and told him of my concerns about being there for a lengthy period of time, I asked if he could give me some idea of how long the process of the oil change and filter change would take, my car was just coming in the two services, he told me that two hours would be the max. I thought that two hours for that process was a bit much, but said I would wait, I explained to him that I was just off from work and had to return that night and would appreciate him getting me out on time, as it was imperative that I get some sleep in order for me to go back to work. Needless to say, two hours came and went, I approached the service desk to ask about my vehicle, now in the mean time, as I was sitting there, customers came in after me with there vehicles and left before me. I guess since my vehicle was a nissan rogue and not a mercedes benz that could attribute for the delay, I don't know for sure, I am just surmising that idea. I asked for the rep who was initally assigned to my vehicle, he was not at his desk, so I asked for a manager, at this point it was almost 12.00 and I could barely keep my eyes open. When the manager did finally arrived, I told her that I really did not care if my car was finished, that I would take it, as I must go home and get rest and that I would bring it back another day when I was not scheduled to work. It took another half of an hour or more before I received my vehicle, I asked the rep if the job was finish and he said yes that it was, he also stated that the technician who had worked on my car said that there was a nail in my left back tire. At that point in time I really did not care about said nail, I just wanted my bed, so I took my car and left. On my first day off, I did take my car into the nissan dealership to have them take a look at it and guess what, no nail was found. If anyone does come across my letter, don't think that I am saying these things to be negative about your company, but sometimes a little compassion goes a long way and we should be understanding of circumstances, having said that, if they had told me initially that they could not have guaranteed me a time frame for the job, I would never had agreed to stay, knowing that I was due back to work that night. This is just my thoughts. Thanks

Beverley Neblett-Tabor Apr 22, 2021

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Karen B Apr 20, 2021

Karen B Apr 12, 2021

Karen Cassingham Brice Apr 12, 2021

La experiencia de compra fue muy buena, me atendió Fernando Londono. Luego vinieron los problemas. Mi Nueva GLE AMG 53 Coupe presentó problemas a los 20 días de uso (menos de 1000 millas), no funcionaba la cámara de marcha atrás, andaba aleatoriamente, no se actualizaba el software ni mapas tampoco. Llevé mi carro al dealer Mercedes Benz of Pompano y ahí quedó durante casi un mes y medio. Cuando finalmente me llaman para ir a retirarlo, veo unas marcas debajo del baúl, en el paragolpes trasero, corroboro que lo habían chocado contra una pared blanca en el mismo sitio, aun estaba el polvo del golpe. No fue fuerte, pero suficiente para marcarlo. Ofrecieron pintarlo y cambiar una parte, pero esa parte había que ordenarla y tardaría mas de 10 semanas. A lo que respondí que de ninguna manera quería un carro nuevo y repintado por culpa de ellos y no mia. Ademas, les dije que seguro lo golpearon porque no habrían arreglado el problema original de la cámara de retroceso. Me respondieron: si esta reparado. Les dije: probemos. Y en ese momento fallo la cámara, no anduvo. Con lo cual, tomaron mi reclamo, me dieron a escoger otro Mercedes Benz, ya lo escogí, quedo a mi nombre reservado, pero ahora estoy ante una nueva espera. Me habían dicho 24hs y que ya tendría todo resuelto, ya pasaron nuevos 15 días. Repararon la cámara del GLE y me "prestaron" mi propio auto hasta que ellos (Mercedes Benz y Mercedes Benz of Pompano) resuelvan la interna de quien se queda con el GLE y quien se hace cargo del nuevo carro elegido (un Coupe Clase E AMG 53). Mientras tanto se pasan la pelota de ventas a Servicio y viceversa, y yo sigo en un carro defectuoso, golpeado y sin resolución rápida a la vista. Aclaro que las personas que me atienden son todas amables pero no resuelven el problema: tanto Marjine como Andrew de servicio. La verdad es que ya he recomendado a dos amigos que compraron en el Dealer un GLE Amg y un Coupe E Amg Cabrio, y que no aceleren los tiempos teniendo en cuenta que soy un buen cliente, y que estuvieron mal con el servicio de mi auto, no lo puedo creer!!

Pablo Cossavella Apr 6, 2021

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Garrett S Apr 3, 2021

BUYER BEWARE! We recently purchased a low mileage 2 year old BMW convertible from Mercedes of Pompano from a salesman named Umut Gurbuz. This purchase was made using their recommended bank, US Bank seeing how they beat our local bank rate by a very slim margin. We're also not happy with the bank, but that's a different story for a different time. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. We were told the car was "flawless" more than once. My FIRST question to Umut was a request to carefully inspect the car for any damages, scrapes, scratches, dings or dents. He assured us the car was like new after his inspection/call-back. Of course, being a pre-owned car I still expected a couple of minor surprises such as paint defects. However, when the car was delivered it had a HUGE gouge (not just scratch) on the rocker panel which is the panel just below the door. It's approx. 6-7 feet in length. $1970 in body/paint damages. In addition it had large paint stains of the trunk, scratches in rear bumper, side mirrors and front bumper. Also a SMASHED and loose interior mirror/visor. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. He assured us the car was like new. Stay with me here: The car was also delivered with 2 bad front tires which make a ridiculously loud groan at speeds over 25 mph. The cause of this is scalloped tires from a bad alignment via a damaged rim that we later found out was "repaired" instead of replaced. Our BMW dealer verified this. As far as the repairs and damages I mentioned.... I was previously a master technician for Porsche, Volvo and Audi as well as a couple months with BMW, so I know my stuff. **** We also requested the vehicle inspection report via the truck driver who picked up our vehicle the SAME DAY it was picked up**** Keep in mind, Transporters will fill this out to cover themselves for damages that were already there. We were REFUSED this report as they offered pathetic excuses such as... well it's hard to get that with "covid" we can't easily get to he building to get it. This building is in the SAME parking lot. We still have not received this report nearly 3 months later. When the professional truck driver of the car carrier pointed out the damages and mentioned while he was filling out his inspection on the vehicle, a woman who worked at the dealer was trying to "distract him" from the larger damage. This is why you should always get the inspection report from the sellers end prior to arrival. But, unfortunately we were denied that. We alerted Umut about the issues (20 minutes after delivery) he basically told me that we should simply "return the car" in a condescending manner. Not so simple after loan, tax and registration fee's were ALREADY paid. After pushing, he told us to get estimates for the work and they'll "take care of it" After all, this is STILL under THEIR "warranty" .. right? WRONG. So, a 2 hour round trip to our BMW dealer they wrote it up for exactly I said was wrong with it. But! once our salesman Umut received the estimates he immediately reversed his offer to fix ANYTHING. Like it was his choice??? Stating that he isn't in business to "rebuild cars" However, who is "he"? and certainly nothing needed to be "rebuilt" only fixed to what they advertised this vehicle was. He also cut the conversation as soon as I got heated over the phone. An easy way out I suppose? The dealer refuses to allow us to speak to anyone except the sales dept. I hope buyer keep in mind that they are no longer your locally owned Mercedes or BMW dealer. We've contacted our attorney and plan legal action against them. I plan to also contact the Florida dealer commission, BMW of North America, BBB, Attorney General as well as following up on different reviews. Lastly, they failed to REGISTER the BMW for us. *Pics to come* Finally got our spare key shipped labeled "dead battery" *** UPDATE*** 3/17 Problems STILL not resolved - No manager contact

Dan F Mar 16, 2021

This was my first time buying a Mercedes Benz and I was exceptionally disappointed with the experience. I expected first class treatment but had a better experience buying my Hyundai Genesis! This dealership only cares about making money. I originally was looking to purchase a used Mercedes and had committed to buying one until I found out it did not have keyless entry or keyless start. Also did not have the lane assist. Car features were misrepresented. Then I decided on a new car. Their “one price no haggle” policy works totally against you as the customer. This is the Auto Nation” brainchild. So I called an I dependent dealership, got the price I wanted and was ready to buy. Guess what—they matched the price. Then I was told to get my own financing so I did and spent hours getting my bank to process a check in record time. When I go to pick up the car there’s an additional $400 on the invoice for tinting! Told I had to pay it as all their cars are tinted! Sorry— that’s not the price I agreed to. Charge ultimately removed. Paperwork had to be redone. Then you get to spend 3 hours with their Finance people who miraculously get you a better rate on your auto loan. Paperwork gets redone again. Then they detail the many warranties available which increase the cost by $10K. Hyundai has a 100k mile warranty included in the price! When I finally sign all the papers I get to drive my car home. But my brand new car was not properly detailed so told to bring it back on Monday!!! Also driver’s side door had a ding in it. They agreed to fix it after first offering some touch up paint. No thank you. When I bring the car in I’m told it will be in the shop for 2 days but I can’t get a loaner car! WHAT!!!! I threatened to cancel my purchase. They finally agreed to get me a rental car . Had to get a ride to dealership only to be driven to rental car place. Why not pick me up at home? Hyundai dealership drove me to to and from work! Get car back-all perfect. Have car 2 days and battery dies. Totally dead!!! Only 300 miles on my car! Had to call their service. Took over an hour. Battery charged but told to bring in so they can do diagnostic test. Car in shop for 3 hours. They arranged Lyft to bring me home and get me back. Battery had to be replaced. I own this car 3 weeks. Hope this is the last issue I have with it.

Susan Napolitano Mar 1, 2021

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

vanamarie1 Aug 30, 2017

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

Michael Pf Mar 2, 2017

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