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-- Misty H.

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-- Eloni T.

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-- Tom D.

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Recent Reviews from Mercedes-Benz of Pompano

I have a Mercedes Benz SL550 which had been stolen and recovered. Raul Mendez was the service consultant who was assigned to my vehicle. The experience with Raul was as bad as it could possibly get. When my vehicle first got to the dealership Raul advised me and my insurance company it would take two days to get a new key and have it programmed. It took the dealership over 3 weeks to have the key programmed while the Mercedes Benz of coral Gables confirmed they would of had the key programmed in 1 day. I advised Raul several times with email and texts to confirm please make sure you go through my vehicle completely due to the fact my vehicle was stolen and I did not know what kind of damages were done to my vehicle. My front windshield was cracked. Raul decided to go ahead an install an aftermarket windshield after my insurance company approved an OEM windshield. My insurance Company left multiple emails and voicemails and would not hear back from Raul. Raul stated its too late he already had a aftermarket windshield put on the vehicle and would not have the windshield taken off. I went ahead and let my insurance company know they stated they approved Oem windshield due to the fact windshield must be calibrated to on-board systems and Advanced Driver Assistance Systems such as cameras, rain sensors, antennas, solar coated windshield and heating elements. Aftermarket glass does not account for these complex electrical components and will interfere with my vehicle’s electronic systems, or cause these electronic systems to not function properly. I am not wiling to risk being liable for my safety or the safety of others while on the road because of Raul’s lack of communication. I now have parts my vehicle that could potentially be a safety hazard. The issues don’t stop there when I went to pick up my vehicle after they stated everything was taken care of Raul hands me my keys and walks away, he does not wait there with me and go through my vehicle he simply just walks away. As soon as I get in my vehicle I notice the middle console is broken. I knew I was not going to get anywhere with Raul so I asked to speak to a Manager. Todd banks comes out I advised him how can my vehicle be at his dealership for 2 months and they are not aware that the middle console is broken. He then replies with an attitude we were aware of the console being broken but thats from wear and tare it happens to the SL550 class all the time. I then stated Todd you’re suppose to advise me and my insurance company of all the damages to my vehicle. Not decide weather the damages were there before or not. I also reminded him of the issue with the aftermarket windshield, Todd's response was Mr. Infante now you’re bringing up old issues with the vehicle. I advised Todd this is still an issue just because an aftermarket windshield is on the vehicle now does not mean I don’t have an issue with it. I then asked Todd if we can go on a test drive as soon as I turn the vehicle on the steering wheel was locked all the way up past my head and would not adjust downward. I could not even drive my vehicle, there is no way a technician test drove the vehicle. Todd then replies we must of missed that. I advised Todd I am calling my insurance company and I will be having my vehicle towed to the Mercedes Benz of Coral Gables. Todd did not apologize not a single time for all that occurred, simply just walked away. My vehicle was towed to Mercedes Benz of Coral Gables there was over an additional $7,000 in damages which my to my vehicle that were not taken care of. The service advisor from coral Gables stated I don’t know how a Mercedes Benz dealership missed so many damages to a vehicle. I would never take any one of my vehicles to an autonation due to the experience I had with Raul and Todd.

darren infante Jul 5, 2020

Left car on Monday 10a.m. No call back on status and Brad left for the day at 4. I called at 11:48 Tuesday, no return call. Called again, no return call. Third try, Brad says the tire shop has car, waiting for update, and he would call me in 15 minutes. At 1:48, here is his text: "Hi this is Brad I'm back with my tire team trying to get them some help they are short handed and very behind which is why we have no report on the tires on the balance machine as of yet. I'm getting my director involved to get some help" I made it very clear that I was leaving the area the next morning. I had not heard back from Brad, so finally around 3, I go to pick up my car. The service guy who met me as I drove in with the loaner was told I was there to pick up my car. Brad was sitting directly on the other side of the glass, in his office. The service guy went to Brad, and Brad told him he had texted me the car would not be ready to pick up that day. I did NOT recieve any communication from Brad since the one text. Brad did not offer to come into the service bay area to talk to me or offer any explanation about why there was no communication with me. On top of that, I was left standing in the service bay. I waited 10 minutes, after asking if I could at least go sit in the waiting area for my car. The female service person finally came and gave me my key, and I asked to talk to Brad....he could have come out to the waiting area, but after conferring with him, summoned me to his office area. His desk was covered with work orders and he barely looked up ....His only explanation was that they were short help in the tire dept. so no one was able to check my tires or balance. No excuse for piss poor communication, lack of customer service and ignoring the specific, it has to be out today, you had two days to check wheel noise and tires and balance. What a poor, poor example of a service department. Go to any other Mercedes Dealer, because this one forgot how to provide any semblance of customer care.

Denece Caton Jan 22, 2020

Worse Mercedes dealer ever! This is my fourth Mercedes and my first time buying at this dealer and this is my first service. The buying process was horrific. Lots of bait and switch on financing. They finally made things right months later and then I go to buy a home and can’t because my credit score went down because they did not pay off my old vehicle which only had one payment left! This should have told me everything I need to know about how this dealership does business, but I decided give them a chance in service - big mistake! I brought my car in Christmas week and told them I absolutely need it before New Years. I was told it would absolutely be done. I got a call on 12/30 that they would need to order a part for a sensor that had gone bad and that they would have everything done the morning of 12/31. I told them if there were an issue, I’d need to drive the loaner vehicle out of town because I had holiday plans. I was threatened severe repercussions if I took it out of the tri-country area or more than 75 miles per day. 12/31 comes and my calls were dodged all day. I end up spending hundreds of dollars to get to my holiday celebration out of town. Not only this, but I would not get a return call for over two weeks. I called service managers, no follow up. Finally the loaner car died on my way to a non refundable private Salsa lesson for $150. I called and called, no help came. Finally I took an Uber to go see the general manager of the dealership and got an apology and my car back and not the money that I’m out of. On my way home, I found out that the dealer sent their people to my building and got the valet to give them the keys of the loaner and took it before I got home and took my valuable items in the trunk. After all of this, you would think they would offer to come bring it to me, they will not. My stuff is still sitting out at the dealer until I can find a day off that matches their service hours. Next time I should just get a Hyundai. This is definitely not Mercedes branded service.

Greta Stewart Jan 14, 2020

Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!

vanamarie1 Aug 30, 2017

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

Michael Pf Mar 2, 2017

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12,000,000 Cars Sold to Happy Drivers

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