Recent Reviews from Mercedes-Benz of Pompano

I went to Pompano Beach Mercedes Benz and had a pleasant surprise to be assisted by Abe Pourghassem. We went there to purchase a car to my son’s family. He is so well educated and professional that I ended up buy a car with him. Congratulations Mercedes for having such a great employee part of your team.

Purchased a Mercedes GLB 250. David our salesman did a great job informing us of vehicle availability and getting us through the sale purchase quickly and efficiently. Love the car. Have purchased before at this dealership and will continue to use them in the future.

Bradley is always honest, efficient and very knowledgeable. I have been a customer for over 10 years. It’s a pleasure dealing with Bradley and Mercedes of pompano.

Anja is the best service adviser I have had the pleasure of working with in 5 years of owning Mercedes. She’s an absolute gem.

They are very nice, great customer service Very friendly

Wonderful service , my advisor was very efficient and helpful! He informed me on all the doings ! Good job Koby.

Finance department found an option which works best for me. Appreciate everyone who were involved in the process of purchasing my great vehicle.

A pleasure to meet and do business with Xavier Cordero. Thanks!

As usual, getting the appointment was very easy. I received several text reminders from Bianca Haden was professional as usual. Even the loaner guy was very accommodating. I had a great experience at the Pompano site. Thank you!

in for recall could not fix the recall problem

Overall great experience buying and servicing car.

Great customer service ask for Reggie he's excellent!

I was very impressed and appreciated the amount of detail and kindness I received from David and will continue to be a valued client at Pompano Mercedes benz

Muy buena atención

The AutoNation has always provided me with professional, dependable, timely, and courteous service for the past 15+ years.

Good service ???????????????????????

I had a great experience at Mercedes-Benz in Pompano Beach my service manager Elijah was great as always would recommend it to anyone of my friends to go and have their Mercedes service there

A fine dealership from the general manager to sales and service- Mike Lucia- Abe Parghessen and Hayden smith in service make for a great experience

Great service

Poor customer service. No follow through and they make promises they don't intend to keep. Not the "Lexus" service I'm accustomed to.

Vehicle was fixed quickly and correctly.

Very easy to Service my car Service Advisor was extremely helpful Illaj thank you

The Pompano dealership and service department are top notch. I have taken my car to other surrounding dealers but this one is by far the best. My service advisor is Haden Smith and he?s the most reliable and professional person I?ve dealt with over the years.

My Services provider Made May visit very good and with out any problems I have 2 recalls taking care and service

Very poor service. I was told by another dealer, out of town, that there was an extended service warranty issue regarding a fuel leak on my 2017 C300. I called the Pompano dealer to get it fixed and they told me that there was no extended coverage for this problem. I called the other dealer to confirm and they told me again that it was covered. I called Pompano dealer back and just gave them my VIN number and now they find an extended service warranty that covers the fuel leak. This is not the only problem I have had with this dealer.

I received the quickest and best customer service from this dealership and Xavier! Thank you guys

I'm very pleased with my on line car buying experience with Mercedes Benz at Pompano beach Florida. They were very helpful with everything. Fernando Londo�o, the sales rep was very profecional. He kindly answered all of my questions. He even got on the car, drove it for me, video it shifting the gears so I could see it was in optimal conditions. Very pleased with my Audi S5 and everyone at Mercedes Benz at Pompano beach Florida. I highly recommend them. Thanks guys. ? Sincerely: Edwin Munera.

I had to change the two front tires and my car has 8900 miles - AMG GLE 53 2022 $1,204.45. They said it's common for this to happen....I DONT THINK SO!

I have loyaly owned .Mercedes-Benz for 30 years. Never have I experienced service so poorly. Misdiagnosed, deficient repair, billing errors and worse of all is my car was at this dealership service for 4 weeks. Over all this is the lack of return calls and status updates. Sure hope new manager turns this mess around. Loyalty ends soon

Excellent service. Professional, polite, efficient, on time. Thank you. Armando Ramos.

Excellent. Koby was great! Very knowledgeable and helpful. Overall great experience. I will continue to return for all my service needs.

Found car on car gurus.com. Contacted dealer. Sales representative, Umut was very responsive and followed the transaction through delivery of the vehicle. Everything went very smoothly and seamless. I am very happy with the transaction thus far.

Always a great experience at Mercedes-Benz of Pompano. Steve has helped us for years now and is always patient and kind. It’s great to always see familiar faces when we enter I think this speaks highly of the company but more so the management at this location. I think this is my 4th new vehicle from this location….definitely recommend it and will continue to be a loyal customer to Pompano. And their service department is also outstanding

I came in and ended up Leaving with my SUV and going elsewhere

Service advisor, loaner staff, and mechanic all did outstanding.

I have owned Merc for the last 12 years and I will NOT be purchasing another one

Disappointing, When i made the appointment i was not informed about a recall so did not remove any items in the trunk when i got to the service they refused to perform the recall because there were items in the trunk. I asked them to repair a light which a sensor indicated was faulty, service provider said there was nothing wrong this was documented on the bill, unfortunately the the faulty sensor is still on and another light sensor adjacent to this light was damaged and is also indicating a problem

You guys are very professional. We delivered the job quick and we are doing excellent job. Thanks for your service !

I took my car for revision and for a recall and I had a great experience. Everyone that I was in contact with were very professional and polite especially Assistance Service manager Ilija Gorgioski. The service was quick, I was able to get a ride to go back to pick up my car, my car was clean and smelling so good inside. Thank you everyone at Pompano Beach Mercedes!

Had the absolute worst experience dealing with service advisors and the service manager. Matthew is a HORRIBLE service manager and Bradley is a terrible advisor. It would take me all day to list out the multiple issues we have had with both of them. Would never recommend this company to anyone, in fact telling people to steer clear from this dealership all together.

Terrible experience with the service department. The manager Matthew is extremely rude, and disrespectful. Would not recommend this dealership to anyone who wants their car serviced in a timely fashion. Nightmare experience !!

Armando was terrific! Good communication and service

Highly recommend Mercedes of Pompano. Pablo was my salesman and he was fantastic. Very efficient and honest. The finance manager was awesome. Friendly and knowledgeable. I am very pleased with the entire transaction and would purchase from this dealership over and over. Thank you.

Very courtesy and friendly service , my service manager Bradley Merkoff was very helpful and made the visit a seamless experience from courtesy car to complimentary lyft ride. I will definitely recommend the Pompano beach service center

Excellent communication with service provider

I always get excellent service whenever I get my vehicle serviced at Mercedes benz of Pompano Beach. My adviser Frank keeps me I formed with updates in a timely manner.

The buying experience was awesome! Reggie and the Team were wonderful! Highly recommend MB of Pompano.

The buying experience was awesome! Reggie was our salesman. He and the Team were a pleasure to work with. I highly recommend MB of Pompano!

Awesome- Professional and courteous service. Care was taken to not inconvenience me; work was completed in a timely manner.

The service is great! They go out of their way to make the experience convenient and get the work done on time.

Besides bad service and rip-off methods, no owning warranty, they also stole a bottle of perfume out of the car, straight hood here.

Anja is the best service representative from intake to return. Keeps you continually informed of cars progress and needs.

Battery died, I did a "walk in" at Mercedes, Ilija G got me checked in in minutes, they got me a ride back to my office and picked me up later after the repair was done. Could not have been easier and I lost very little time. Super efficient, friendly, competent! Thank you Ilija!

Always treated with great respect and quality service

Excellent service and amenities. Quality people work here.

Dave Rubano was our salesperson and he took very good of us!

Very quick and efficient service of my GLS 450 today

I live within 2 miles of the Ft. Lauderdale Mercedes store, however from past experience this location is always busy, more like controlled chaos & an environment I don't need to deal with. The Pompano store, 12 miles from my home, is not as busy and I received the superior one on one service I expect from my service advisor Anja Moore. My car was in for its annual, major service and she communicated/kept me informed as to the progress. Acquiring the loaner vehicle was easy. when my car was ready, it was returned to me in perfect condition. The only minor issue was the fact that I was told I needed 2 new front tires and an alignment. The price quote for this was very expensive. I received a quote from a local tire store for the tires and alignment that was much less, and I asked if Mercedes of Pompano would match the quote and they would not. Not a big deal for me. I was completely satisfied with the service, and the professionalism and knowledge of Anja. I will continue to have my SL 550 serviced at Mercedes of Pompano Beach.

Staff are always helpful

I called a different Mercedes dealership and was put on hold several times. I then went into a voice message system that kept me in loops. Finally, I reached a person at a call center who said I could not get a Finally, I reached a person at a call center who said I could not get an appointment for 2 1/2 weeks. Frustrated, I contacted pompano Mercedes-Benz, and what a delight! They answered immediately, and my problem was solved the next day. I could not recommend them more highly!

This location is the best Mercedes dealership in South Florida. Everyone is professional, friendly and efficient. My salesman was Pablo and he was amazing. Wry honest and smart. Sending thanks and appreciation to everyone at the dealership.

🥰😍🤩

Pablo was honest, efficient and very knowledgeable. We enjoyed working with him and would buy another vehicle from him over and over.

I went on line to see there cars. I requested a salesperson and fast I received a call. Went in to buy a used car, because of the EXTRA $$$ from my trade in. I drove out with a brand new car. Amazing place

Best service ever thanks Koby 🙏❤️

My 5 stars is only for the best sales representative in Mercedes - Pompano location; * STEVE RAHAL * I have been working with Steve for over 7 years and I wouldn’t go to anyone else. Steve has been with Mercedes for over 25 years , way before Autonation took over. So he has been through the changes just like we have, but no matter what he hasn’t changed who he is. He protects you as a client as if it was his family member buying a car, he looks at every detail for you and is truthful if it’s a good deal or not. He goes above and beyond because he still has the HEART for what he does and who he has the privilege of helping. He knows more than anyone in there personally , sales , finance - I don’t care what title he is placed under his name in that dealership , he has the knowledge , the experience , and the care. He has made only $100.00 commission before on one of my deals and sat with me for 5 hours making it happen. I swear to that. It was a little disheartening to see how he was treated by some of his other departments when I was previously there , maybe because he was trying to make it right for the CUSTOMER/CLIENT. Also the fact that the manager he was working with treated him that way INFRONT of a customer, was absolutely disgusting of a manager to do. And NO MATTER WHAT HE STILL had a smile on his face. You can be good at something in this world but lack in the most important parts of it, or you can be great at something and not lack anything at all because you give all the love you have for it which makes the experience & situations better for everyone. Steve Rahal , thank you for all that you have done for my experience at Mercedes Benz Pompano , and thank you for still caring about the people who make your dealership grow.

After trying with two Auto Nations Mercedes Dealers ( Fot Lauderdale and Pembroke Pines ) thanks to Frank Aliaga I was able to resolve the issue with my Mercedes E450 still under Warranty and Certified .One the sensors of the hood was damaged and the alarm would not disconnect .Frank contrary with the colleagues of the two other dealers told me " we are very busy come back next week with an appointment " !!!!!. Shame on the other two dealers part of Auto Nation with absolute no concern of customer relations basic principles .

Disappointed dearly when got back my brand new Mercedes-Benz G550 with damaged caused by the Mercedes-Benz delray service department of this AutoNation Dealership. First they had detailed the exterior of my magno midnight black matte finish paint of my G550 using products that removed had removed the Dr. Beasley Matte finish protection coating that was applied 2 weeks prior. Then I notice scratches around my front driver side window were they replaced the defective window weather stripping! Then noticed my front bumper wasn’t attached correctly. From my knowledge nothing was done to my bumper but it was at the dealership during a hurricane. So that makes me wonder where did they store my $200,000 truck! Overall very disappointed, especially when the manager never reached out after leaving 2 messages.

The one issue of not being able to duplicate a thumping in the front when the car is in reverse backing up and wheel turned all the way to the left. It’s ridiculous that your techs could not hear this. It happens ever time. I’ve purchased 5 or 6 vehicles and the service in Pompano is always poor.

David Rubano is an outstanding professional. I have worked with him on two separate occasions three years apart. Each time he has gone above and beyond standard expectations. He made every process easier for me as well. A true professional in every way and the showroom is beautiful.

I purchase my car 6 years ago w/ extended warranty and prepaid maintenance. I was treated very nicely by salesperson and all services so far. As soon as my prepaid maintenance expired, the treatment went down. I asked for info on packages and was told there was none bc the car was over 5 years old. After that, I asked again and was told I could get and needed to talk to "Ryan" in finance, who did not even look at me when I went into his office and handed me the paper for the packages and went back to his computer screen. He obviously had much better things to do than give me 5 min. I then needed tires, and after trying to get a quote for over a week, a Manager responded and was very nice and accommodated my needs personally (Matt). Me made sure they had the tires, made the app and confirmed the quote I had gotten online. I also asked them to check on a "coolant" light for me. The service guy handed me an estimate for over $1,500.00 to change a coolant reservoir that costs about $100.00. I tried to contact Ryan again about the package and was told the coolant is a "pre existing" condition. I understand this may be the policy but if I was given the attention months ago when I requested this, maybe I wouldn't have a "pre existing" condition now. I found an excellent shop, Mercedes certified that called me right away, confirmed my needs and quoted me $280.00. I felt like after my car was no longer the newest and shiniest and warranty was out of 5 yrs, the folks at Pompano Mercedes really didn't care of my car was taken care of or not. I am going to other places from now on, and when I decide to buy a new car, I'll be sure to go somewhere else as well, after all, I wouldn't want to "bother" them.

I recently purchased a car from Xavier Cordero and the experience was a dream. Total professionalism, passion for the cars paired with a keen appreciation for the features, and the aesthetics. If you are looking for a high line automobile, I recommend Mercedes Benz and I highly recommend you let Xavier be your guide into the world of Mercedes Benz. Xavier provides a totally painless and joyful experience and is a true professional. He is an asset in his industry and I look forward to working with him again.

I worked with Armando in the Tech Service. Great man and very knowledgeable. Took great care of me and our S450.

Great experience fast service.

I purchase my S560 two years ago. The slightest issue was dealt with in the most courteous and efficient manner. Armondo is the rare individual that truly does his best to quickly solve your issues.

We had a great experience! Mike Lucia and Fernando were so helpful and accommodating. Over the top customer service, got us in the new GLE 350 we wanted and out the door quick. No hassle. Definitely won't be buying from anywhere else!

Drive from miami to have my car serviced! They are always friendly thanks for Armando

Koby was excellent in keeping me informed on a daily basis and advising me that my tires may need changing in the near fture.

My experience for as expected. Dealing with my service representative AnJa is always a pleasure.

Went for the second year servicing and the experience was really nice. Drop off to office and and pickup is really a nice touch when you cannot get a loaner.

I was finally happy to find a dealership that was attentive and prompt in answering my questions, returning my calls, etc. The dealer where I purchased my car was subpar at best, which is very frustrating and unacceptable given mt investment in an SClass.

I was finally happy to find a dealership that was attentive and prompt in answering my questions, returning my calls, etc. The dealer where I purchased my car was subpar at best, which is very frustrating and unacceptable given mt investment in an SClass.

Salesman Robert Abrahams was excellent and spent many hours reviewing and demonstrating the attributes of the new Mercedes S500. Also excellent was the financial Controller Samantha who very efficiently and professionally handled the paperwork. The location and facilities were clean, neat and apparently very professionally run.

Professional from start to finish! Went for service this morning and after a seamless appointment made on line last night. I was welcomed at the service bay by a young and polite gentleman. I was then greeted by my service person Anja who was polite, courteous and professional and went above and beyond by calling a Lyft for me which took me to the local LA fitness. I was furnished with a link to call Lyft when I was done and went back to me car being ready. I live in Highland beach and have a MB dealer very close to my house but I’ll be happy to drive 20 minutes to deal with a dealership that runs smoothly! Thank you MB of Pompano! 5 stars for me!!

Worst Customer Service ever experienced in a Dealership. I went to service my car, was told it would be ready in 4-6 hours and was given a ride back home. I waited the 6 hours, no calls back, I asked a friend to drive me to the dealership and once I got there 8:30 pm, the Service Area is closed. I talked to the Manager in charge in the Sales Area, Rusell Kerr and told him I needed my car since I had to travel to Orlando next morning at 0600 am. He says he can not do anything for me, I ask him to call his Manager and he said "My manager would not answer his phone if I call him" It is 0845 pm. No solution was given, I had to cancel my travel plans. Next morning I asked to talk to a Manager in the Service Area and without being apologetic says I can take my car and get it serviced another day or they can deliver it home, he could not compensate me for the cancelled travel plans and gave me a $100 gift card to buy something in their store. Again I had to wait since 0800 to 1100 that morning to get my car. No apologies offered and I still have no idea why a simple 20K service has to take two days, and why nobody would call me let me know my car has to stay overnight without knowing what plans I have or if I need the car next day.

Professional..timely will continue to keep servicing my vehicle there Very Efficient, clean, friendly, accommodating, one of the best dlrshps i have been to. I Have been to many other dealerships for service..with My MB..AS WELL AS ALL MY PREVIOUS CARS..AND HANDS DOWN MERCEDES BENZ OF POMPANO..IS THE BEST. Bradley Markoff, could not have been more professional!..He is very efficient, Excellent communication with myself..and others i know who use him as service advisor. Goes above and beyond!

Always pleased by how courteous, professional and easy to work with.

I love Mercedes but after my engine blew & Mercedes didn’t want to replace under my CPO warranty and how I was treated I will NEVER buy another one again! They didn’t try to help or care my car was a 2020 & stated I had to pay 16k for engine replacement plus 6k for labor. Thanks

Excellent service

Elijah you saved me! In want to thank Mercedes Pompano service for expediting my tire replacement on a Saturday...quick service in a beautiful dealership.Appreciate the follow up call as well.

We've brought the car back twice for routine annual maintenance and the service department can't seem to locate the 4 year maintenance/service contract we purchased with the vehicle from this dealership. This time the service department claimed the contract was cancelled. Very frustrating. We would expect more from Autonation.

Highly recommend this dealership !!!! We are very pleased with this dealership, if in another dealership in Miami they did not really want to help, then here they decided everything quickly and did not have to spend half a day on problems with the car. After that any questions even the oil change, we come here to change, especially thanks to the service consultant Marcos

Changed out our license plate & new nuts for free

Joe Melilla and the entire team at Mercedes Benz of Pompano delivered the best purchasing experience from the first interaction at the dealership, test drive and closing.

after 3 weeks of repeatedly calling, I finally drove to the dealer and spoke directly with my service writer. She promptly accepted my car and got me a ride home. A few days later it was finished.

This dealership is the best in the area hands down. They treated me like royalty. Bought my car for top dollar and gave me a break on my new car. Will never go anywhere else

My experience at this place was very good. Armando Ramos was my service advisor. He is a very nice person with the ideal attitude to be in this position. I am glad I took my car to this dealership. Very professional.

Excellent customer care. Justin, the sales associate, spent a considerable amount of time with us during our car buying process including the test drives and the eventual purchase, following which he once again went over the tech features of the car in detail.

Loved the follow-up service from the staff from the sales associate to the general manager. Recently purchased a car from this location. It wasn't my first car purchased from them and it looks won't be my last.

Unfortunately, first time for my poor experience during my visit to Pompano Beach- Mercedes Benz Service department. My visit was to seek a "Technology Specialist" to remedy or update software as per Mercedes Benz Customer Service and the case # was provided to the advisor, which he was very courteous and professional. It took 2 days for the" shop service individual" to read the error message that appeared on my Multimedia Screen and was the reason for the visit. Simply it was highlighted on the repair invoice and I was told ..sorry we can't do anything about it. I believe that either you may not have a "Technology Specialist" or was too busy to see my vehicle. After 2 days without a loaner car which was ok, got my car without any valid explanation from the shop technician, but it was covered with some of "Birds Droppings" and the front passenger seat was full reclined and that's an indication that someone was relaxing in my car or might be sleeping????? Honestly, I have been thinking for a couple of days to voice my opinion or just move on. I decided to share that experience with whom it may concern.

Very professional nice Pearson Edmonds

Great service personnel, professional, informative and thorough. Gets me in and out as quickly as possible.

Always a pleasure servicing my vehicle. Getting an oil change and new tires is always something I dread but the staff is so nice and efficient. Thank you!!

Armando and Mr. Stevens working service is a blessing they treat you is a family member not a customer. They generally care in a concerned about the issues with your car. They don’t find it once they take the time until they find the issue. These guys are awesome. I will recommend them any day. Awesome service. PS also Franke if you need a loaner Frank will make sure you have your transportation. He’s also compassionate and awesome.

It was great. Our sales person was very patient and helpful.

Horrible service. Had to bring the car in twice for the same thing and got charged both times. I thought I purchase premier class service and it turns out to be mediocre. Shame on you!

Always a Pleasure to deal with Mercedes/ Pompano.....Usually there is a wait time or get a loaner.... No wait time because Car had to be kept Overnight....BUT ...No loaner as there was none Available....A bit disappointing....BUT Armando Ramos took very good care of getting me a drive back home ....and getting back to MB the next day in a timely manner. So I was satisfied. All employees are cordial, friendly and accommodating.

Amazing experience !!! I was so scared to start this process . We all love to buy a new car , but we all hate this process . I got my new EQS yesterday! My sale person was Elio Rodríguez and he was so honest and gentle, He help me with the whole process before the sale and also after, the whole team help with this process ! I live in Brickell and I so happy that I’m decide to drive north to Pompano and the meet this team . Super recommend! And if you guys live in Miami , don’t close nothing before you visit this team . Thank you guys and hope to see you soon for the SL55 🙈😊

Mercedes Benz of Pompano has serviced my car since we purchased it. They are extremely helpful and efficient. Their team of service people work to insure that our needs are met and also work to insure that the cost is explained fully. They are a five star dealership!

Place will not respond to customers who buy cars and move out of town. Need some help and waiting weeks for a response. Told me just walk in. I live hours away. Glad to take your money and helpful if you’re dropping thousands on a car that day.

MB of Pompano was awesome!

The experience at pompano Mercedes was professional, prompt and polite. Koby addressed all issue with my A220 to preserve longevity and pristine performance of my vehicle. A1 service .

Excellent care to car and client! Very accommodating!

Probably the worst experience I’ve ever had from a car dealership in my life. From the lady that answers the phone - Iliana who is extremely rude to the service advisors that don’t give anyone updates on service, to the managers who don’t call you back when you leave multiple messages for them. Had my car go in for routine maintenance, took them a WEEK and it’s still not done. A week to do routine maintenance. No calls back, no updates, this place is an absolute joke. There is 0 professionalism, 0 accountability, and 0 leadership at this dealership. Paying 100k + for a vehicle and getting the service of a shady car dealer in the Bronx is not how business should be conducted.

Probably the worst experience I’ve ever had from a car dealership in my life. From the lady that answers the phone - Iliana who is extremely rude to the service advisors that don’t give anyone updates on service, to the managers who don’t call you back when you leave multiple messages for them. Had my car go in for routine maintenance, took them a WEEK and it’s still not done. A week to do routine maintenance. No calls back, no updates, this place is an absolute joke. There is 0 professionalism, 0 accountability, and 0 leadership at this dealership. Paying 100k + for a vehicle and getting the service of a shady car dealer in the Bronx is not how business should be conducted.

Very Professional.

I need two need front tires on my car. Haden Smith is my service advisor and he is fantastic! He is always so helpful and makes sure my vehicle needs are taken care of in an expeditious manner. I used to go to the Fort Lauderdale location, but the customer service there is beyond abysmal. The Pompano Beach location is much better!

It was a wonderful experience. I don't like the lyft experience, but other than that, it was great. Thank you ?

The sales department is very courteous. And also does not use high pressure tactics that are very accommodating with their guests...... However the service department is very lackluster upon picking up my Mercedes-Benz AMG GTC the car was dropped off freshly detailed only to be picked up the following day and it looks awful like a had been parked outside or ser where something had dripped on it I was appalled that they would actually return a high-end AMG vehicle that came in freshly detailed in this condition. absolutely unacceptable when I complain as I picked up the car their response was a manager will call you back 3 days later no one has reached out to me just absolutely horrible customer service. I live very close to the dealership and would assume drive 25 minutes the other way to go to Mercedes-Benz in fort Lauderdale.

Extremely efficient. Professional consultant (Anja Moore).

Xavier Cordero is not professional at all. I have his messages.

Chapeau ?, great experience. Efficient, switched on consultant ( Anja Moore).

The people are well-trained, and friendly. Some repair items were needed, and they agreed to do them without hesitation.

Muy buena atención el personal es muy atento y amable los servicio muy profesionales

We recently purchased a new E350 from Reggie at Mercedes of Pompano. When he did not have the exact color and style I wanted, he went out of his way to get it there for me in a timely fashion! Reggie and his manager, Sean worked magic for us, were a pleasure to deal with, and got us the deal we were looking for. They were very fair with our trade-in, and the transition was very smooth. I drove off in the car of my dreams! I highly recommend Mercedes of pompano.

My overall experience with Xavier and the entire team of Mercedes of Pompano was was extremely smooth and comfortable. Xavier was excellent, empathic, courteous, and knowledgeable on all aspects of buying my beautiful car. I felt heard and Xavier made it all possible with putting a smile on my face by making me have what I wanted to close the year off right. It hasn’t been a week yet and I’m all smiles every single day driving my beautiful car. Also, I had a pleasure of meeting The Gm, Mike, he too made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. He was very genuine and great ambassador of Mercedes! The entire process was so easy, it made me feel as if I worked with a family member something that is rare to say when working with car sales people. Having said all the above, there is another dealership closer to my home, but because of Xavier, I will always drive further for his professionalism. Thank you for everything team Pompano!

Great customer care, proactively allowing to schedule so I can get a loaner and not stress or wait for the actual service. Friendly staff, probably a little pricey but that comes with the territory when you get a Merc.

Like always overall a great experience wish I could’ve gotten a loaner, but other than that the Mercedes family is always great!❤️

The service is excellent, I thank you.⁰

My overall experience with Xavier and the entire team of Mercedes of Pompano was was extremely smooth and comfortable. Xavier was excellent, empathic, courteous, and knowledgeable on all aspects of buying my beautiful car. I felt heard and Xavier made it all possible with putting a smile on my face by making me have what I wanted to close the year off right. It hasn’t been a week yet and I’m all smiles every single day driving my beautiful car. Also, I had a pleasure of meeting The Gm, Mike, he too made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. He was very genuine and great ambassador of Mercedes! The entire process was so easy, it made me feel as if I worked with a family member something that is rare to say when working with car sales people. Having said all the above, there is another dealership closer to my home, but because of Xavier, I will always drive further for his professionalism. Thank you for everything team Pompano!

All went smooth ;)

Ilija was awesome! He made my first service experience with Mercedes of Pompano Beach easy, smooth & a pleasure! It’s the little things that mean the most and gain loyal customers. Looking forward to returning to this Ilija and this location.

2nd time working with Armando & he is AWESOME! Very personable, thorough & explains things well.

Great place to buy car. Highly recommend Conrad as your sales person!

GOOD DEALER I BUY 7 PCS THIS DEALER CAR .

Armando is the man! I was blown away with the service I was provided from the initial appointment call to picking up my vehicle and everything in between - Mercedes of Pompano proves why they are the best and only place I would ever take my Benz! Armando went above and beyond to address my requests and I could not have been any happier upon pickup. Whoever is washing the cars also needs a shoutout!!

Great company and a great car . Knowledgable sales person and awesome service . Thanks

My Service Advisor Haden Smith is excellent, he made sure all my questions and concerns were answered, great customer service and professionalism.

David Rubano is an excellent salesperson and has now become a friend. His patience and perseverance was evidenced in his care of me and consistently asking my opinion

David Rubano is an excellent salesperson and has now become a friend. His patience and perseverance was evidenced in his care of me and consistently asking my opinion and if I had any concerns my husband and I greatly appreciated and respected that. Although its his job to be attentive he went above and beyond. Thank David Rubano

I like the service. We where fixing the airbag in the car and they did it well. It took them 5 to 7 days and they gave us a rental car.

M-B of Pompano is twice as far from me as M-B of Ft. Lauderdale but worlds apart when it comes to service. I tried to book an appointment today, January 23 with MB of Ft. Lauderdale and the soonest they could book it was January 11th! So I went online to MB Pompano and booked it for tomorrow. I am DONE with Ft. Lauderdale and from now on MB Pompano is my dealership!

My brand new $140,000 car has been in the shop about half the time since I bought it. They don?t seem to be able to fix it.

I have several Merecedes-Benz including 3 SLS AMG's, your technician Jack Bowers is superb in every aspect, However even giving Auto Nation an opportunity of meeting the competition and knowing the relationship I had with Alied they refused to budge. As a result, I have taken my Mercedes-Benz business outside of Auto Nations Southeast 7 dealerships as you have priced yourselves out of the market.

My brand new 140k mb 580eqr is broken and they can’t fix it. Been in the shop half the time since I bought it.

My 2020 MB C 300 was brought in to Mercedes Benz in Pompano on December 20, 2022. I was received in a friendly manner, the vehicle was inspected for and damages and the interior was properly covered against any dirt, filth which could have occurred during service. The vehicle was serviced perfectly and returned as promised impeccably clean. It was obvious that the dealership merits a number -10 and the service representative Armando Ramos as well. I will make my next purchase shortly at this dealership due tithe outstanding service I received.

My Service Advisor Haden Smith is excellent, he made sure all my questions and concerns were answered, great customer service and professionalism.

I have several Merecedes-Benz including 3 SLS AMG's, your technician Jack Bowers is superb in every aspect, However even giving Auto Nation an opportunity of meeting the competition and knowing the relationship I had with Alied they refused to budge. As a result, I have taken my Mercedes-Benz business outside of Auto Nations Southeast 7 dealerships as you have priced yourselves out of the market.

Conrad was the best! Made all things possible, super friendly and knowledgeable. The manager, finance coordinator all did a fantastic job!

Awesome customer service and Bill and Eric are amazing!

Outstanding. Made everything easy for me and everyone at the dealership was extremely pleasant

My left rear run flat tire was punctured by building debris in the street last Wednesday afternoon. I called Mercedes-Benz of Pompano about this issue first thing Thursday morning. I was told to bring the car in immediately. The tire was examined promptly upon my arrival (no appointment needed), and was deemed beyond repair. The tire was replaced free of charge per the purchase contract I agreed to buy with the car. The job was completed within the 1.5 hour time frame, and I was sent on my way, along with a complementary car wash. I am positively impressed by the first class treatment I received

I love my Mercedes dealership they're always fast and friendly

Excelente atención al cliente por parte de Giancarlo y Marvin de Mercedes Pompano

The entire team was amazing.

All employees that assisted me were professional and efficient.

Love this dealership! From the general manager, Michael Lucia to the service manager, Joe Viola and the entire facility-top notch! Highly recommend! Great teamwork and they truly go above and beyond from sales to service! Thank you!!

After a horrific experience in Delray Beach Mercedes I came to get a second opinion at this store. Mr. Lee the sales man was super helpful and within no time got me what I wanted and on the terms I wanted. I highly recommend anyone looking to buy a Mercedes go to the Pompano location not the Delray location and speak with Mr Lee!! Thanks for your help today

The staff was knowledgable and courteous. No high pressure selling. My wife who hates going to dealerships actually found it relaxing. And I bought a car.

I am very pleased with my visit to the service dept.Armando Ramos was my service consultant.Very nice and very professional

I have had a lot of problems with my GLS450, the AC has needed repair 5 times in one year so I am at the Pompano dealership every two to three months. I have worked with Haden each time. He continues to show nothing but professionalism and compassion for my frustration. The other attendees are also very professional and courteous. Haden is the reason I have been able to stay calm through this, you made a great choice in hiring him.

David Rubano provided a great experience...

Mr. Pipkin is great, Was very helpful and always communicated promptly. Always responded to emails.

Armando was nice and thoughtful

staff is professional, informative, knowledgable, accomodating. can't say enough about my positive experience.

MB of Pompano it is a while glove service. Forever loyal to their services.

A great experience staff was awesome they really cared about us thank you so much for working with us

It was a fabulous experience overall. My only suggestion would be to spend a little more time on using all of the features the car has to offer..... Perhaps doing it in two separate sessions. It is a lot to take in all at once. I definitely recommend this dealership to anyone looking for a new/used vehicle.

Quick in & out. Very clean facility. Staff were polite & professional.

Great service!

Fernando provided excellent service throughout ! I love the car and the purchase experience. Mike L,Billy H, Giancarlos A and Fernando L made purchase so enjoyable. Thank you MB Pompano

We had a great salesman who’s name is a Donnie. Very knowledgeable and made it so easy for us to do a deal. Very professional from beginning to end!

tookcare of me last minute emergency. My service consultant always goes the extra mile for me.

Mercedes of Pompano service is excellent. My car came back clean, and my service advisor was responsive. Service will take while, but they provide complimentary Lyft service. Excellent coffee machine.

I stopped in order to purchase an SUV, I was so happy to see that they had it in stock , salesman who by the way was very nice and professional showed me the preliminary numbers, the MSRP had an additional fee on top of it of $20,000, PREMIUM ADJUSTMENT FEE , I asked how come , the answer was since we don't get many of these cars and you want it now that is the fee . I thought it is outrageous and very bad business practice. I guess everyone runs his business his way, what I DO KNOW IS THAT THEY LOST A COSTUMER AND WORD OF MOUTH REFFERRAL!! WAY TO GO!!! I stopped at ANOTHER DEALER whatever they had in stock was at MSRP!!!! DEALER whatever they had in stock was at MSRP!!!!

Extremely impressed with Mercedes’ of pompano bch, Florida. My buying experience was fantastic & easy all courtesy of a young very diligent salesman by the name of Marvin! Marvin is definitely an asset to the company, he worked tirelessly to help me through the process, he wasn’t pushy, He was very honest & went over & beyond to make me comfortable! Marvin even continued to be of great assistance even after the sale! Talk about excellent salesmanship! Marvin is the sort of salesperson you want to encounter at every car dealership. Before opting for Mercedes’ Benz I had gone to other dealerships but no one was as honest & caring as Marvin, I didn’t feel like he was pushing to make a sale, he was very very confident & relaxed & that made me at ease! Hope to see you at the top of this organization, training other sales personnel! You were great Marvin!

Sales and service department provided excellent service. My new purchase was flawless. I will highly recommend MB Pompano. 5 ⭐️ s

Excellent service ! Quick and efficient. Supplied Lyft drivers for pickup and return to dealerships. Replaced battery and routine check up at no charge.

Very prompt and upfront with prices and maintenance program. Coby was great and provided great information about tires. Even went to manager to price match competitor

First class operation, love going there!

Great dealership! Made things easy. Would use them again

Very dedicated person that help me for years Annie and doing such a great job

The facility is beautiful. Staff were attentive to all my needs and were very descriptive when providing with me explanations to all my concerns. I look forward to future purchases.

Donnie was awesome from start to finish. Would definitely get another car from him

Anja, my service advisor and Bob, my salesman are exceptional. Brought my CL 550 in for 70k service plus detailing. My 10 year old car runs and looks like new! Thank you MB Pompano.

They could not find what is wrong with car for a whole week then asked me to replace the battery, but it was not the issue then they figure out it was the sensor that needs to be replaced. At the end I end up paying all replacements that was not required. Complained to company but I received no explanation. Paid total over $1700 for a single sensor replacement needed to run my car.

Working with Elio Rodriguez was a very good experience he is a professional he was very helpful and knowledgeable he made me feel comfortable and would highly recommend him I’d give him extra stars if I could

From the time I bought my car here to each of my services. Everyone is great to deal with and very pleasant and helpful. Never an issue with the service.

I was out of town and I had a friend drop the car off for me for service. Everyone at the service department ( Frank and Hayden) were extremely helpful and communicated with me during the process. The car was ready when i arrived from NY just like i was promised.. Thanks MB

I have purchased dozens of cars over the years, but my experience at Mercedes-Benz of Pompano far exceeded all of my prior purchase experiences at other dealerships by quantum leaps! In addition to my professional and personable salesperson, my experience with the entire support and executive team was excellent. A memorable experience. I will come back to this dealership for all my future purchases!

Was very happy with the appointment at Mercedes of Pompano FOR SERVICE ON MY 2019 MERCEDES COUP, IT WAS DONE ON A TIMLY MANNERS AND VERY PROFESSIONAL.

Excellent service

Great customer service and excellent mechanical service.

Armando is an excellent service representative and always keeps you informed of the process and it?s progress

Elio in sales is your go to guy. You won’t be disappointed. He went above and beyond for us. It was kind of a process, and he was super patient and willing to do whatever it was. Would definitely recommend him.

Extraordinary attention to detail and the highest level of service.

Excellent dealership. Very good service and representative Mr.frank Aliaga

Have been a customer since 2011, first class all the way at all touch points. Anya in service is the best!

I had a great experience purchasing my car. The staff were very helpful and answered all my questions. I was called promptly when my car arrived.

Brought my mercedes into be fixed. Tried 5 times to reach the person assigned to the repairs. Could not be reached. Repaired the car without my permission. Paid over 2000 dollars

Armando was great!! This was my first time getting my service at this location and it was an emergency! Armando and the appointment scheduler got me in right away and we?re so nice!

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing?my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called ?service.? If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing…my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called “service.” If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

Excelente Servicio

Umut, our sales representative was amazing! His knowledge and professionalism was second to none. He made the whole car paying experience such a pleasure for me. He was patient and understanding knowing this was my first Mercedes purchase I have ever made. I will definitely be back to purchase a second and many more vehicles in the future. Thank Umut for helping me buy such an amazing machine!

Very good experience! Beautiful space, great staff!

Best car dealership experience I have ever had!! This location has the most variety of cars and I was able to finally find my dream car in the right price range for myself… I highly recommend this dealership! Everyone is so helpful and nice without being pushy in any way.

I was very pleased with the handling of the recall, my Mercedes GLC 300! The timeframe was as promised, I got a ride to and from my home and I picked up the car shiny and clean. Thank you!

We had a wonderful experience at Mercedes Benz of Pompano! We went to browse and fell in love with a car that we couldn’t resist along with our salesperson Reggy that sealed the deal! He was so patient and extremely accommodating making our car buying experience very pleasant.

Had an issue with a loose plastic sunroof panel which was subject to an recall but my VIN number surprisingly was not included. Dealership offered to perform the repair under goodwill, at cost with 50% contribution which was acceptable since I needed it repaired right away and the regular cost would have been $2200. Repair was finished quickly in one day and looks great. Thanks to Service Advisor Frank Aliaga

I'd like to take this opportunity to thank MB of Pompano, the utmost best service ever, mainly Mr. Shawn Bressman who was very professional and appointed Mr. David the sales man to show me all the features, etc. I am very pleased and will recommend MB of Pompano to anyone interested in a MB.

Keith was best salesperson I’ve ever had. What an asset to you’re company. Unfortunately after 7 months I have to change my 5 Star to a 1 star. Went to trade in my Mercedes I purchased 7 months ago to buy another car there Ave they offered me $14k less. Really. What an insult. So you either sold me a car way overpriced or you don’t appreciate a repeat buyer and offer me way less. I’ve even said I’ll be buying a car a year. Imagine. Loosing a customer that will buy a car every year.

My experience at Pompano Mercedes was excellent. Their staff was professional and friendly. I appreciated the super clean environment and would recommend their service team.

I have a horrible experience with this dealership. Several months ago I purchased a new car and paid the whole price in cash. They told me that they would arrange for the title to be sent to me by mail in 3-4 weeks from the date of purchase. Since then I have made multiple calls to the people who were involved in the process of buying the car. They do not take my calls, they do not return the calls and they do not answer any text messages. Their phone voice-mails are full, you can't reach an operator, the recording brings you back to the same main menu. Needless to say that the title never arrived. They only care about a customer when they need to sell you a car. After that they will ghost you.

Had some unusual smaller issues which were diagnosed correctly and repaired quickly.

Frank is very good at his job and made every effort to get this done in an expedited manner which I appreciated

Cederic was terrific he was on the phone with me until such time the problem was resolved a terrific representative for Mercedes

Nice showroom, good service and friendly staff. However, was only provided one key after purchasing my car. Have asked repeatedly for a backup key but to no avail. Quite disheartening...

Rep never sent car to pick me up as promised. I had to call from street to dealership to be picked up. Then never did the job properly fixing my tire rims. Manager was very thorough and put on bill that he will fix tire rims at the A service in January

Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.

Fast, professional and reliable staff. Will recommend this dealership to others for sure.

Needed several maintenance procedures. All performed perfectly. Service Representative actually advised against a procedure that would not have been cost-effective at this time. THAT is exactly why I continue to use MB Pompano for service on both my MBs. Anja Moore is a consummate professional in her MB service field. Kudos and thanks to her!

so far so good! I've dealt with many dealerships but thus far this has been the smoothest experience, we aren't all the way out the park just yet, but Xavier has done an amazing job and making sure he's on top of everything! i would def recommend them to family and friends and I'll be coming back to trade in my car with Xavier :)

Great service and professionalism.

I love this dealership! When I dropped off my car, they called a lyft to bring me home and later I was picked up when my car was ready. The best experience I ever had in a dealership. Highly recommended. And I will be back.

Harold was amazing. Answered all of my questions, which were numerous over several days of negotiation. He was extremely friendly, knowledgeable, and went beyond the call of duty. He was the best agent I have had (I have purchased many cars over the past 45 years).

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

My rep Bradley is outstanding and w his professionalism and thoughtfulness, he is an asset to your company.

If I could give 0 stars I would… We purchased the 2018 Mercedes E400, from Mercedes Benz of pompano beach. In November of 2020 after thanksgiving. We brought the car mid year of 2021 to get the steering wheel fixed because it was peeling and they only changed the middle console and not the steering wheel. Then around sept of 2021 the dash board started peeling as well we brought in to get fixed they kept the car for about 2 days then told us they didn’t have the parts it was on back order So I kept reaching out every month after that trying to get some answers but everyone I spoke to was very dismissive and rude they weren't helpful in any way. I went to the service dept last week June of 2022 after many attempts of getting my vehicle repaired. There was appointment in the system so I would’ve been able to receive a loaner vehicle but when I got there they told me they didn’t have a loaner for me so put in an Uber. So was displaced out of a car for about 4 days then they reached out telling me the car was completed. Then after I received the car I realized that night that the ambiance lighting wasn’t working on the dashboard so I made another appointment which was June 22 2022. I told them that I wasn’t satisfied with the work and I voiced my concerns then was later told if I wasn’t satisfied with the work I should trade in my car which I feel wasn’t their to tell what I should with MY vehicle . I requested to speak to the supervisor and the supervisor basic didn’t want to hear anything I was saying and said if I was going to continue to speak over him I would need to leave the premises and he said he was unwilling to fix my vehicle then he proceeded to call the cops on me. Then I was told by the cops I needed to leave the premises because they were not going to fix my car. I felt very racially profiled since I walked in that day they basically brushed off any concerns I had about my vehicle and refused me service. I contacted another Mercedes dealer and was informed that being that they did the work they should have warranty on whatever work was done so if something were to happen they should be liable.

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

So easy booking place is calm quiet took me immediately had an issue with my insurance card for the loaner. They totally helped clear it up Car ready and waiting as promised. My go to dealer

Illijah & workers of Mercedes of Pompano gave excellent service. I recommend Mercedes-Benz of Pompano.

The service adviser(Bradley)he has been with me from the beginning. Very pleasant and professional.

I had a positive experience with the recent purchase of my 2023 Mercedes. There was no pressure by the sales team. This car sold itself. I am completely happy with my decision. Love my new car ❣️

Loved the clean and welcoming facility and the fact that they called me a round trip Lift to go to work and come back to the dealership!

My 5-star review is mainly because of Mr. Bob working there. I walked in without an appointment and he immediately came to assist me. He patiently listened to my likes and dislikes and showed me a few options. He was very pleasant to work with and helped me from start to finish to get the SUV I wanted! Thank you Bob!

The service consultant was very professional and the repairs were done in a timely manner.

Mercedes S550 was in because it didnt start. After paying $4190.00 for diagnostics, a starter, & an ME control module, car was returned running badly, ABS, suspension warning & Check engine light still on. Several items were broken at the shop. I was told that one would be repaired when part came in 3 wks ago. Never called and stopped answering my texts and calls. Now being told that I need to pay $289 to diagnose just the check engine light.

Frank is the best! Very knowledgeable and responsive. Great customer service.

Every time I come to Mercedes-Benz of Pompano, the service is swift, the customer service is awesome, and I always get the best service assistant personnel to take of care of me. I only want to go to the Pompano location although I leave closer to the Coconut Creek location.

Sam Edelsberg is the BEST Sales Associate! I have purchased vehicles with Sam for about 15 years. He is both charming and a master of the sale. He works diligently and creatively to serve his customers. Just this week, things looked hopeless in today's environment of insufficient availability, but Sam, was able to "make it happen"...and the administration at MB of Fort Lauderdale, supported his efforts...and I am now thrilled with my new vehicle!

Reggie provided the best customer service experience I have received at any Mercedes dealership. I have had four cars through mercedes and I will not go to anyone else except Reggie from now on. A true gentleman who went above and beyond anything I experienced in the past at Mercedes.

Very professional and responsive to requests

Above and beyond customer service!

Anthony Lawson was a great asset. He was attentive and honest. A truly pleasant buying experience. I recommend the dealership and Anthony. In fact I gave his information to a colleague who may be looking in the future.

What a great experience! One of the first times in purchasing a car that it wasn’t uncomfortable. My salesman Justin introduced himself and allowed me to look around on my own when I went into the dealership. They did not have the car that I was looking for, however Justin assured me he would look for one. He did not disappoint. He called me a couple weeks later to let me know the car I was interested in was arriving. I went in right away to see the car and knew I wanted it for sure. Justin walked me through the process of purchasing the car and explained everything. The managers were accommodating, and Gio in finance was helpful. After my purchase Justin inquired what I valued having electronically in a car, and programmed my car to fit my needs. He showed me how everything worked and made sure I was comfortable prior to leaving the dealership. I definitely wouldn’t hesitate referring my friends and family to this dealership and Justin. He even followed up with me a couple of days later to ensure I was satisfied.

I been going to Mercedes-Benz of Pompano for nine plus years. This is the second time after I picked up my car, I still has the same problems. I reached out to the Service representative that my problems still exist, can he take care of my situations. Days later I received a courtesy called reference my service. I explained to the caller that what i took my car in for wasn't fixed. She told me the Service representative will be calling in two days. I haven't received no call back from anyone from Mercedes-Benz of Pompano. As a customer for almost 10 years @ Mercedes-Benz of Pompano, I will not be going back.

Elijah was incredibly helpful. Thank you for great service.

Always a great experience at Mercedes Benz Pompano with Armando and the entire staff. They’re very professional , Reliable and Honest Ect

Umut was very nice and knowledgeable. He made the Buying process easy.

I did not have an appointment but was treated just as if I was expected. The process was thorough and my service representative kept me informed along the way.

brought car in for flat. tire they never even looked a the tire we were having issues with. Instead totally replaced different tire that did have issues but shortly after leaving dealership tire started loosing are went back and they tied to tell me I never told them which tire was having issues Now need new wheel which is cracked and was causing the tire to lose air

Kept me informed every step of the way.

Dealership was accommodating. My salesman Justin exceeded my expectations.

What can I say? They have provided me with great customer service as well as doing the job of taking care of my car with care. I drive all the way to Pompano Mercedes from Miami…

te service was great bradley was great they did all the maintenece in a timely manor and they even got me and uber to to my job from the deal and a uber back to pick up my car

Too bad I can't give them 0 stars!!! The service department is ABSOLUTELY HORRIBLE! I will give you the facts, you make the call: I got an estimate from Bradley Markoff to replace an OEM wheel and I was told to call 1 day before the repair so the wheel would be in stock. Called Bradley Markoff two separate days and he never called me back. Called a third time to schedule an appointment and gave a service rep the VIN. I was told the part would be ordered before my appointment. Called the day before my appointment. Anya, the service consultant never got any of my info. Wheel was never ordered. I bought the vehicle at this dealership. I will never set foot there again.

Came in with two nails in two tires had them replaced super fast service Hayden service Pro is excellent great dealer for mercedes service,,Dan

Extremely dissatisfied. Ignorance and lack of understanding the client's basic needs. Manager was sarcastic and pushy. The other staff were ignorant. The only person providing a good customer service was a man that assisted us. Thank you. I'm getting BMW.

Horrible service if they say it?s gonna take a day! That means three. And they never call you back

Bradley, the service advisor at Mercedes Benz Pompano Bch. Is an amazing professional, his knowledge and service is superb...he has been our service advisor for over 5 years thru different MB cars.....ask for Bradley....always

Always feel welcomed and all my questions and concerns are always answered/resolved. Ilija is a great help along with the rest of the team ☺️

Great service at all levels

Donny Lee was my sales person, he made the process of purchasing my car very easy and quick, I had a great experience working with him. I highly recommend him for anyone looking to purchase a vehicle.

Great experience , and I had updates with the process of my car thru out text messages . Ilija was great by updating the customer with the process . Thank you

Excellent service and very friendly, David was very helpful , thank you

GREAT CUSTOMER SERVICE FOR FRANK IN SERVICE DEPARTMENT

great experience with accomodating friendly people

This place has really taken extra time to make their customers happy. I brought my car in for service and not only did my service advisor walk me through all of the issues but the manager was involved also to make sure everything got done perfectly. I gave this dealership a high rating in all aspects because of their attention to detail and quick turnaround time when servicing my vehicle

I went to Mercedes in Pompano to buy a car for my daughter. The sales person, Ruth , was very helpful and knowledgeable, and she was able to give us a very good deal for the car. We were Very satisfied with the services i received at Pompano Mercedes Benz.

Went in for an oil change , was able to book an appointment and was treated like family and as usual had a great experience. Because of the quality and level of service I get from Lliga Gorgioski I drive 25 minutes out of my way to go to pompano dealership when Ft. Lauderdale Benz in closer.

Excelent Super kind employees Excellent quality and atmosphere

The buying experience was wonderful with plenty of different models to choose from. The excellent customer service continues after you buy the car. The Service Department are professional and top notch.

Do not recommend it!!! They have sales staff with no experience at all, cero customer service and/or will to sell or show you the features of a new car that is very techy. I'm new to Mercedes, went to the Pompano dealership at 350 W Copans Rd Pompano Beach, FL 33064, checked a first car that we didn't like and was offered to see a second one with Soon roof and "upgraded features", a car with almost cero gas, so we could only test drive on the parking lot, the motor engine light was on (they fixed this before delivering the car after a next day sale - red flag for the future of a very expensive service). For these reasons, I ended up with a "premium" 2022 Mercedes GLB for $46K ($58K after purchasing extra coverage and taxes) $10K down, with no Navigation installed from the factory, no Wi-Fi, and a cabin that feels like you are driving a Subaru with the windows down. I didn't find the map or navigation features when leaving this dealership with the car, but I thought I was going to find out later after reading the manual or seeing some YouTube videos, cause of course, the salesperson never stepped into the car to show any features, the financing process took longer than them showing and selling the car to me. I'm rejecting this deal and will bring the car back to them and never again with Mercedes. I called the salesperson Isaac Bertho, who of course has no clue about how to help with my complain and told me an experienced salesperson Ross- who did encourage us to apply and run our credit, will call us with a better explanation or solution. No call, no nothing from this dealership. I was also transferred to a sales Manager and was away of her desk.

This was by far the easiest, stress free car buying experience that I have ever had! Our sales person, Abe Pourghassem was very helpful and friendly as was the rest of the team at Mercedes of Pompano.

Excellent.

This was the easiest car buying experience ever! I purchased 100% online and Umut was professional, patient, and responsive. The vehicle was shipped to us, out of state. Everything went smoothly. I only wished that the vehicle came with a full tank of gas. I don't know if dealerships do this as it has been about 10 years since buying a vehicle. With the prices of gas and the price paid for the vehicle, would have been a nice perk.

Hands down the most unprofessional unorganized dealership ever had to work with they drop the ball every chance they get and at this point I'm pretty sure they are stealing parts out of your vehicle as well as committing fraud stay away and do everything you can to take your business elsewhere trust me this company should and will be shut down soon enough

Very professional management and staff. Highly recommended.

What a fabulous experience it was buying a car from the Mercedes’ dealer in Pompano. The Gm, Mike , made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. The entire process was so easy!! I explained to Keith , my salesperson , what I was looking for. A few clicks on the computer and we found my dream car. I had decided to trade my car in. That took about 4 minutes to get the best quote for my trade in. The selection of options for maintenance and tire protection was so easy with Scott. I give the store an -11 out of 10!! The best!!Loved the entire experience- thank you Mercedes of Pompano !!

The best experience in buying a car, after several not so good experiences elsewhere. Fernando has proved to be the best in his duties of selling what the client wants. Then came Samantha who was the sweetest most understanding finance person to deal with. On top of that comes the best car in the world.

They are very professional, very knowleable

This was one of the greatest experience I?ve ever experienced with purchasing a car

Great experience every time I come to this location. Staff is attentive and courteous and I everything is explained in detail. It’s a pleasure every time I drive in for my services

Ehh my experience could have been better. My car was supposed to take 1-2 hours for a battery replacement but it actually took 5hrs. When I first arrived that had my old cars info and I told them I had a new car, they still gave me pricing for the old car… the advisor was nice but seemed overwhelmed. I’ll go to Delray next time.

Fast friendly service

I was on my way on a road trip and my battery light came on. My advisor Frank was able to fit me in and get me a new battery. Awesome hospitality!!!

Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.

One of the worst experience that I had buying this car. Sales associates can't control their emotions and management has no control over their sales associates. Unprofessional and if you are buying used car you will not get quality service. As the sales associate said I only get $100 for making this deal. Also a sales associate had no idea how to sell the car and how the basic functions work. Sales Associate told me to figure it out myself.

Best service I have ever received. Mercedes picked up my car fixed my tires and returned my car to me. Love the honesty and integrity - They advised me that having replaced 4 tires not too long ago my new tires would be covered by the warranty and I would only have to pay 50% - Joe Viola the after sales director is truly a blessing to the deal with. I would never go anywhere else.

First time needing to get service done on my car. I was helped by Kobe, who did an awesome job. This Mercedes location gives a level of customer service that is unmatched.

Service is always great but it does take a while.

Ruth always provided attention, follow-up and urgency, super nice too.

They took care of my problem right away

Horrible customer service. Violent and emotional sales associates. Management team has no control over there employees. Unless you're buying a new car, you will not get treated as a quality and valuable customer. Apparently sales associates only get $100 if they Used a new car. So sales associates rather not deal with you unless you're buying a new car.

The worst place. I’ve watched salesman look down on every colored person that walked into this dealership when they don’t even drive Mercedes themselves they just work there. You guys lost my business. I think you all forgot what city you’re in and the consumers that allow you all to feed your families. Everyone is racists there from the salesman- to service people. I highly recommend that you guys take a cultural competency course. Blue eyes & blonde hair only days are over so stop being racists.

September 22, 2022 My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and me. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!! Was it sexism,classism, racism or POOR customer service. I wont be back, Alfreda Lyons

Had the A-service completed on my car yesterday. Nice, friendly people, efficient service, care completed (and cleaned!) on time. Moving here from the west coast of FL, I've found my new service home.

If i could give nehative stars i absolutely would. I had asked for trade on options on a specific car, and specifically to be texted about those options 1because I'm busy and 2 so I'd have it in writing to refer back to. After ghosting me for a week I was finally called, never presented actual options, and asked what I wanted to do. Well, I WANTED the porsche. Now I'll be look elsewhere. You should probably teach the woman on your acquisitions team to RESPOND TO TEXTS instead of deciding for herself who's worth doing business with and who gets ghosted.

My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and I. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!!

The service department is among the best I’ve ever experienced. I’ve owned 6 Mercedes over the years and theirs is the most courteous and well-organized I’ve experienced. Shout out to Ilijah, my service advisor.

I was extremely impressed by the service I received at this car dealership. I was very nervous about purchasing a vehicle from a car dealer. I was so pleasantly surprised by the friendly staff, prompt service & beautiful facility. After I test drove the vehicle I coordinated with my bank for financing the purchase. I live over an hour away from this dealership. We were able to complete all of the paperwork remotely. Umut Gurbuz was my sales rep & he was very nice, seemed very honest, helpful, and authentic. We communicated with ease by text, email and by phone. He actually drove all the way to my home for the final signatures, kindly accommodating my late work schedule, & had my vehicle delivered to my home on a flatbed truck. I have never experienced such service! I highly recommend this dealership & most certainly Umut Gurbuz!

On 01/22/22, I dropped off my vehicle off to be serviced with Mercedes Benz of Pompano. 30 minutes after my scheduled appointment time I was greeted by Armando Ramos with "Whats a BMW doing in a Mercedes dealership?". Not, "Hey, sorry we are short staffed" or "thanks for your patience, how can I help you?" Great start with the customer service! I should've ran but the only reason I drove 1.5 hours to have it serviced with them is because I had previously purchase my Vehicle Care package when purchasing the vehicle in 2019. It should be noted that I had absolutely no engine issues or indication lights illuminated in my vehicle prior to dropping my car off for service. My only concern was at times my car would have trouble starting and one time wouldn’t accelerate. They advised that my (2014) battery needed to be replaced and I paid $444.69 for them to do so. After my service/oil change, they advised that the cam shaft sensor was needing to be replaced (this sensor was not showing prior to drop off). We agreed but they never fixed this or charged us for it. The service advisor called us and stated that they wanted to courtesy tow my vehicle to BMW in Delray to reset codes that were popping up after the oil change. After possessing my vehicle for over a month, on 2/21/22 Armando Ramos advised me that they had to go into the engine. I decided that this was not necessary as there was no indication of any engine issues at drop off and would pickup my vehicle. At no point in time was I advised that my fully functioning vehicle was now inoperable. When I drove 1.5 hrs to pickup my vehicle on 2/26/22 there was now a knocking noise, the check engine light was on, the drive train malfunction indicator was on and I was not even able to drive it out of dealership. I expressed my concerns to the manager Matthew Pickton that stated “they thought they did something wrong but didn’t”. He proceeded to tell us that it was our fault that the car was not serviced often enough. We advised him that we never had any engine trouble until the car was serviced by them and left in their possession for over a month. He then used the analogy. "If you went to a friends house and turned on the light and the light went out when you turned on the switch, are you financially responsible?" I do not think this was an appropriate analogy as a light bulb and an engine are on two very different wave lengths here. Why would he say that they thought they did something wrong? Its because they knew that my vehicle was not in this condition at drop off. I left my vehicle there as it was undrivable and I wanted answers. He would not give us any information. I spoke with Ailed the Care Service director and she backed up her manger almost sounding like a copy paste. On 03/04/22, I had my vehicle towed by my insurance to an authorized BMW dealer local to my home, after being threatened with $75/day storage fee from the service director Ailed Riverol. The local BMW shop NOT AFFIILATED with Auto Nation did a diagnostic on the vehicle costing us an additional $200. It stated my oil filter was new but my engine only had .5 quarts of what “appeared to be old oil”. The engine failed due to “oil starvation”. How was my vehicle starved of oil when Mercedes Benz of Pompano supposedly did an oil change? My vehicle holds 5.3 quarts of oil and was found to only have a half of a quart with no leaks? In addition, at drop off to Mercedes Benz of Pompano, my vehicle was clocked in at 91,214 miles. At pickup, according to my paperwork the mileage was the same at 91,214 for mileage. However, they drove my car during the time of their possession. Also note, there was 91,216 on my odometer at pickup with photo proof. The manager, director and even Corporate will not return my calls nor my request for paperwork and photos from their ipad. I call daily and I'm told by corporate that they will return my calls within 48 hours with not one return call. I have reported this dealership and want their buyers to beware because this to could happen to you.

I live in Atlanta, Georgia, and was looking for an E43 AMG with specific features. MB of Pompano was the only MB dealer nationwide with this car in stock and within budget. Since this is a long review, I want to start with all the problems this CPO car had when it was sold to me. Then I will share my experience with this dealership, which ignored all my concerns, emails, and phone calls. To date, I have not yet to hear from them. The CPO car sold and certified by MB of Pompano came with the following defects: 1. The differential needed to be replaced. The car made a scratching noise while driving, and the suspension compressor was very loud and scratchy. 2. The steering wheel was not centered, and the alignment was off. Later we know the issue was the steering rack failed internally and had to be replaced. 3. The car was delivered with the check engine light on (P0442 Evaporative emission system leak detected). 4. The vehicle's ride height was off and needed to be calibrated. 5. The brake fluid was old and dirty. It needed to be flushed and replaced. 6. Front parking sensors were turning on randomly when it was raining. They later realized the sensors were not properly secured. 7. The driver's floor mat was damaged; the passenger's floor mat was missing. 8. Odor bottle in clove compartment did not work and the bottle was empty. 9. Tires were not balanced 10. Bluetooth microphone did not work In addition, I had to hire a private transport company to pick up and deliver my vehicle at an additional cost of $1,200. This is because MB of Pompano kept postponing the delivery of my car, after I paid $800 for the transport cost. I eventually received a refund from them after 6 weeks of me calling and emailing with reminders to process my refund. When I noticed most of the defects once I received the vehicle, I informed MB of Pompano, hired Lemon Squad to inspect the car, and took it to Mercedes Benz of Marietta for further evaluation. All the defects were confirmed. I have the independent report from Lemon Squad and the repair order detail invoices from MB of Marietta, and I am happy to share them with anyone. The car was delivered on 07/08, only for me to notice all the above-mentioned problems and take it to MB of Marietta in Georgia for warranty service. The car stayed at the dealership for a total of almost seven weeks, and I needed to bring it back twice. I now owned the car for a total of 10 weeks but had it in my possession for less than three weeks. To make matters worse, the car issues is just the start of my unprofessional experience with MB dealerships. The experience was made much worse with the way the dealerships handled everything from beginning to end. General Manager Michael Lucia completely ignored me even though I tried to contact him several times via phone and multiple emails. I thought if anyone cared, it was the GM. The entire sales team hung up on me when I asked to speak to the General Manager. To date, he has not responded. The salesman Conrad Lewis was helpful initially when making the sale but then ignored me as well. Throughout the process, he made false promises or made inaccurate statements. I made the decision to buy a CPO Mercedes Benz from a Mercedes Benz dealership for the “exacting standards” that MB is known for. I had many other less costly options for purchasing a car, from local, national, and even online dealerships. I read this quote from your CPO fact sheet and believed every word. “…This report shows that your newly acquired pre-owned Mercedes-Benz vehicle has been inspected and when required reconditioned to our exacting standards. Further, it is your assurance that you will receive the same considerate customer service that we provide to our new vehicle owners. You have selected one of the premier vehicles in the world you deserve nothing less.” I picked up my car yesterday, for the third time now and finally all the issues were resolved. Thanks again to MB of Marietta, Dietrick Houston, and his team for all the support.

Our family has now purchased eight cars from Bob Abrahams. We always appreciate everyone we encounter at the dealership. I would highly recommend Mercedes of Pompano and Bob Abrahams if you?re looking to purchase a new vehicle.

It is always a great experience at the Mercedes Benz service in Pompano

Anya Moore is always fantastic ! The reason I?m one My 22nd Mercedes. Bill Scaggs jr

The service was great I really enjoyed my visit, they had refreshments there for the customers. I really enjoyed my visit there.

Mr. U at Mercedes Benz of Pompano deserve 10 stars

Excellent inventory and fabulous staff. Mr. Abe and Mr. Koby were amazing and knowledgeable. My experience was superb and the vehicle impeccable.

Fast, reliable and good communication. Everything was taken care of on the same day even though I expected the vehicle to be in the dealership throughout the weekend.

We decided 2 trade in 2 cars and buy a new SUV. Our sales person, Conrad, made the process stress free and enjoyable, as did Samantha, the finance rep/closer.

The team were warm, courteous and Hayden was great.

A few bumps but overall good. Customer service director was excellent.

Xavier and Billy were great. My experience was incredible and the facility is top notch.

Excellent reception, waited for the service and it was completed in a timely manner

1. Too much turn over and complex process 2. Inexperienced notary and maybe sales person 3. Not notifying of dent until signed contract 4. Dent is still seeable after delivery 5. Got a new registration and plate while already have one

Isaac Bertho and Scott Anderson were excellent!

Not the best communication & they don?t make you feel like your at a Mercedes establishment

I actually was looking at a Range Rover. I thought it was located at Land Rover but it was located at Mercedes of Pompano. I called to see if they had it . I received a Text from Conrad OMG went above and beyond went above and beyond to send me pictures and assured me he had the truck there. I came in was at awwws over the truck. Between Conrad and the sales Manager who went above and beyond to get me in this truck. Let's say 2 weeks later I smile every time I walk out my front door to get in my Range Rover.

They provided great customer service, I was in and out in a timely fashion. I was offered transportation to and from the facility.

Justin is a great salesman - he is personable, respectful, polite & was attentive to our needs. He got us the car we were looking for. Thank you!

Always positive experience very good service dept.

Xavier made the process very smooth and didn?t treat the transaction like a sales transaction

Customer service was great ? I was impress with my overall experience;my vacation was save

Frank got my car serviced in less than two hours. Enjoyed the wait while looking at cars in air conditioned showroom.

Exemplary customer service from Bradley Markoff in an attractive well-maintained facility.

Excellent service! Our salesman Dave Munich was outstanding! He was very friendly and helpful. Went out of his way to be accommodating. Highly recommend him and this dealership!

Very accommodating, efficient and friendly. I would recommend this dealer to friends and family or anyone.

I needed a second key for my car. I called Parts and they assured me they had the key and it would take 20 minutes to come in and have it programmed. The Key cost Over $1,000! $660 for the key and almost $300 for Labor for 20 minutes to program a key. (The rest was tax).] They told me it would be expensive, but not the amount before I started. I assumed they meant $300 which I once paid for a Lexus key.

Service advisor courteous and professional. Work done in a timely manner.

I purchased a used MB from this dealer back in March 2022. The dealer only had one key, I was promised a 2nd key, but it had to be ordered. It's now 5 months later, no 2nd key and the salesman does not even respond to my phone messages or emails. Horrible customer service.

The staff did a great job! Ruth was calm and composed, very good listener. She followed thorough all the items that we were looking for. Samantha from finance, saved more money on spot by selecting a different lender than what I myself originally selected. The managers and staff were awesome! We bought two Mervedez Benz, GLE-350 and GLS-450 from them after swimming in the ocean with other south Florida ‘Shark’ dealers. I highly recommend this place.

Shopping for cars can be a tough experience for those that have to deal with high pressured annoying salespeople.... THAT is not what you get here. No pressure- freedom to move about looking and examining- help with a smile-friendly and no PRESSURE

😀No pressure sales- helpful pre-sale and post sales with all paperwork involved. Everyone there was quite helpful

Mercedes benz Dealer on Pompano Beach Please everyone go there to fix your baby Best mechanic technician there

My experience with Robert Abrahams was superb, he was just a gentleman! Robert went above and beyond to deliver a excellent service, even after the sale Robert keeps in touch to see how I am doing.

Very professional people. They didn?t make me feel overwhelmed at all. Very patient and honest. Isaac helped a lot.

Everything went smoothly with our repair. Only suggestion would be better communication with the sales associate

My experience buying my new Mercedes was excellent at Mercedes Benz of Pompano Beach. The customer service was excellent. The financing was excellent also. The process was easy and quick.

My recent service was outstanding. Service representative is always very helpful.

From the sales representative to the finance department the customer service was amazing. My rep Donny is so awesome. He walked me through the whole buying a certified Benz process. I flew in from the ATL and was picked up and later in the day I drove my 2019 GLA 300 back to Georgia! Thank you Donny so, so much!!!

Excellent service from Frank. He called back with updates on my car. Explained the issue clearly. Very professional. Overall is excellent experience

Service was super friendly and prompt, no issues there except that later when needed to use the windshield wipers, NO FLUID??? Thought that a full service would have checked on that and totally missed it...

Frank was great! Got the key programmed right away.

Frank is very professional. Called me back many times with updates on my car.

I recommended any one that wants to drive the best to buy with Mercedes of pompano if any Mercedes owner needs services Mercedes Benz of pompano the fly way the Mercedes way located in pompano beach,fl check them out if you haven?t yourself ?

El trato es insuperable mejor imposible y todo en casi tiempo r�cord lo mejor Gracias

My experience was excellent,my seller person was very helpful he made I got everything I needed because there was only one key and no floor mats and he made I got them by mailing them to me, so I would have to come back and pick them up.

My service advisor, Hayden, did a great job of quickly taking my information for the service and getting me out the door. He was very professional and called to tell me the status of my car.

Great experience and very easy process.

My experience at this location was extremely pleasurable! My Service Advisor John was amazing !!

Purchases! Brad my contact is an excellent person and worker he assist and follow up on promises! All repairs or call backs are handled promptly! I feel confident with Brad as my agent! Thank you!

Nice, efficient and to the point. My a/c was blowing warm air. Techs diagnosed, found the problem and fixes it. I am very pleased. Thank you Anja and service team!

The dealership and service manager were respectful and helpful. However, I'm assuming due to "supply-chain" issues, wiper blades and an letter/emblem were not in stock and had to be ordered. I was disappointed that I have to bring the car back, but this probably is symptomatic of the times we all are experiencing.

I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offer

very happy and friendly and quick i will go back again

I was extremely satisfied with the sales manager Billy , he was very professional and courteous . I also recommend Steve R. and David M . as your sales associates.

Compre mi segundo carro de uso con ellos porque te dan una garantía de 3 meses o 4000 millas el último que compre tubo un problema y me lo arreglaron sin costo.

They do it the right way all 1st class!

Service was good, Car has returned clean, time attention good.

Hayden was awesome . Very professional . Everyone who I spoke to was very helpful and knowledgeable

Excellent customer service from start to finish. Koby & his team made everything go super smoothly. Easily 5 stars!

Excellent customer service for my car service. I was in and out of the dealership quickly with the rental loaner in less than 15 minutes. Can?t ask for more efficient and well attended service.

I brought my car in for service and was helped by Ilija. It was a prepaid service and I have to tell you I could not have had a better experience. When I arrived he took me in, wrote it up in 5 minutes and got me a Lyft to my office. Texted me later in the day to tell me my car is ready and called me a Lyft to get back. I arrived and my car was waiting for me and it took about 5 minutes until I was on my way. In this crazy world we live in where nothing is done quickly and efficiently, it’s nice to go somewhere that cares about your time, and does a great job. My car was cleaned and I am very happy with the service and the treatment I got from all the service people there, especially Ilija.

Service was easy, pleasant and professional. We were updated on progress and delivered as promised. Thanks to Bradley and Errol not forgetting the folks who were there to greet me when I pull up.

Armando is my service advisor and he is very helpful always solves my problems as fast as possible. Great customer service and a genuine person. I have no complaints

Extremely responsive sales team , found us the right care and provided excellent service

Brought my vehicle in due to flood damage and was hoping to get it repaired via insurance claim. Frank in service got me into a loaner while I awaited the final word from Insurance. The bad news is my vehicle sustained too much damage tobe repaired and was deemed a total loss. The good news is Frank was on top of it all and communicated with me throughout the entire process and gave me time to return the loaner on my free time. It was a sad day to lose a beautiful car but I will be looking to purchase another soon and if it is a Mercedes Benz I will be sure to bring it to Frank at MB of Pompano.

I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I had a proposal written out in text form containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I took my Coupe in for a evaluation of a leak and agreed to pay the evaluation service fee of $289. Mr. Frank in the Service Department had his Team to do the Evaluation, but due to me needing something else to resolve my problem, He decided Not to Charge Me. That was Really nice Mr. Frank. Thank You!! To You and Your Team.. Sharon Whaley- (Broadhurst)

Always get great service at MB Pompano Beach. Service Center is clean, and well organized. They take good care of their customers it seems.

purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.

I am a mercedes “newbie”. So I wasn’t sure what to expect bringing in my 20 year old e320. Gotta tell ya that the whole experience was awesome; from Koby my advisor to all the valets. Clean, professional work, start to finish. I got that ‘I will take it back if need to’ feeling. Kudos and thanks to ya Mercedes of Pompano.

Anja Moore is the best service advisor!!!

Armando Ramos was my service advisor and he was amazing. He was very professional and helpful in many ways. The facility is clean and the staff is friendly and very helpful as well.

Deal with Armando, very professional and a pleasure to deal with

My experience with the suv that I purchased has been the worst, I’m very sad to say that I regret buying a car that came with a factory defect, how is this possible? Mercedes Benz has been a reputable brand. What’s wrong with them now?

My car buying experience was AMAZING!!! Very customer centric & extremely professional from beginning to end. They located the vehichle of my choice (Colors & Options) with in a day, had it preped and ready to test drive upon my arrival, and the financing was a breeze. I HIGHLY RECOMMEND Mercedes of Pompano for anyone in the market to buy a vehichle!!! THIS IS HOW CAR BUYING SHOULD BE!!!

Dealing with my salesman Conrad Lewis was effortless and smooth. The management team including Mike Lucia and Russ Kerr was also seamless. From the first point of contact to the end was and enjoyable experience. I highly recommend customers looking for a Mercedes Benz to consider and head out to Mercedes Benz of Pompano Beach!

was great and Frank served me very well, I had a good experience

It is always a pleasure bringing my car here! Facility is beautiful Service is top quality People are helpful, courteous and friendly.

By far the only local MB dealership I will visit moving forward! The professionalism, friendliness and most importantly the ability to get my problem resolved was by far the best customer service I have ever received at a service department of a car dealership! Haden was responsive, and helpful beyond words! I cannot thank him enough!!

I recently purchased a 2022 vehicle at Mercedes of Pompano and the service from start to finish was amazing. My sales rep David and the financing manager Steve were super friendly, helpful and made sure the whole process was smooth and stress free. I highly recommend Mercedes of Pompano for your next vehicle purchase

I was in the process for shopping for a replacement for my 2020 GLE. I was T-boned by a reckless driver and I was able to walk away. My car was a total loss. I had bought my car from this dealership the year before. Everyone was as wonderful as they were the prior visit. They understood my situation and were able to find me the exact car I wanted. i was in and out in no time. I would highly recommend.

A supervisor phoned me shortly after my car inspection and repair job was done. I repeat here : The men were extra courteous taking in and sighing out the next day right on time!

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Overall , everything was good, good guys, polite, fast service, very clean, and the manager at their service is an exception guy, very polite and gentle, he take care of me in few minutes fill the papers and try to find th problem soon PF me Mercedes? g 63

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Great staff thank you for my first maintenance to them And thanks for helping me to set my Mercedes me , so much fun now ?

Thanks Pompano Dealer for the exellent customer service provided to my schedule in the regular maintenance for the firts year or 10k miles with mi MB E350.

Great place to buy and also for service Honest and knowledgeable

A pleasant visit to the service area at Mercedes Benz Pompano Beach. On time, we?ll performed, good customer service.

I always received a great customer service. nice facility, nice people.

Purchased a wonderful car a week ago. It's very comfortable and stylish looking, look forward to having this car for years to come. Customer service was awesome, the credit application took only 2 hours and went so smooth. Highly recommend this dealer.

I like having my vehicles serviced by dedicated specialists who know their products thoroughly. I have always been treated exceptionally well by this company and it’s polite, friendly and knowledgeable staff. No problem is too small or too insignificant to attend to. I look forward to having them service my 2021 GLC 300 for many years to come

Best car experience Ever !!!!! Isaac the sales guy were amazing!!!!! From start to finish everything was perfect Thank you

Excellent service and Anja Advisor is really professional and a great advisor. Thank you very much.

Armando is the best service advisor at Mercedes-Benz of Pompano ??????????????????

Excellent service. All the staff who attended me were very attentive and helpful. I have no complaints. While the car was there, they lent me a car. If you have an MB, do not hesitate to visit MB Pompano.

Mr Elio was very helpful and attentive. He made the buying process easy and pleasant. I would recommend him to anyone buying a car.

Extremely attentive and customer oriented. Great service system

Having owned MB cars or SUV's for years I have frequented MB of Pompano for years. My latest service advisor Brad Markoff was by far the best, and there have been many good ones. Actually thinking about my last visit, the entire team in service was great , starting as soon as you drive in.

100% recommend this dealership - Armando has been my service advisor for several years. Always delivers what he promises and in a very timely manner- straight forward, honest and personable - hard to find today.

Arthur was great and his manager were great! In 24 hours, they were able to find my brand new GLE 350 in the color combination that I wanted and had it delivered to me in the timeframe they promised.

MB of pompano was great to deal with. They were able to get me in same day to have a tire replaced and actually had me out the door 45 minutes earlier than promised! Frank was the service advisor and he was excellent! I highly recommend them!

It is such a nice experience to buy a car from Mercedes-Benz of Pompano from David and have such special care. David has help me through the years and has been such a help in purchasing my Mercedes. I highly recommend him and I am very thankful for Mercedes Benz of Pompano!

Attentive service writers, excellent techs. Right the first time.

Recently moved to Florida brought my c63s in for a recall took care of it fast very professional and clean facility. My advisor Hayden was very professional and knowledgeable so I will definitely be back for my services on my vehicle.

Always a great experience with Armando the service advisor

I purchased the new EQS450+ in January 2022 and only driving for a week it started to give me some trouble. First, interior ambient lights, then major issues like battery and drive unit...Since then it has gone to the MB service 8+ times and still has some issues (coolant level, bolts, etc) I finally decided to part ways and took advantage of the lemon law so that MB could buy the car back. Aside from all technical issues, car drives and feels like a dream.

Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.

Great experience Bradley knows what he is doing and job was done in a timely fashion

Armando in service is on top of things while your car is there. Very honest and gets the job done

My service advisor is EXCELLENT, Armando. I have been dealing with him for about 10 yrs. He knows Mercedes? product and if he doesn?t he gets the answer. He actually READS MY CAR RECORDS, had other advisors, didn?t have a clue about previous repairs or updates. Customer comfort this dealership NONE. TV BROKEN, NO ICE MACHINE, suggested when tv worked put on closed caption. Been to other dealerships , made it pleasantly easy to pass the time. Small snack bar or easy food SVC. If you have an issue, actual mgr never seen or never returns calls.

bradley markoff was my service advisor. he did an excellent job in handling both my vehicles

I purchased my first Mercedes at the Pompano Beach location and I was super impressed. Everyone was super kind and patient, I felt very taken care of and supported throughout the buying process. The people in the parts department were super communicative and helpful during a wire repair process. I will definitely recommend to anyone interested in a Mercedes.