Recent Reviews from Mercedes-Benz of Pompano

I was finally happy to find a dealership that was attentive and prompt in answering my questions, returning my calls, etc. The dealer where I purchased my car was subpar at best, which is very frustrating and unacceptable given mt investment in an SClass.

I was finally happy to find a dealership that was attentive and prompt in answering my questions, returning my calls, etc. The dealer where I purchased my car was subpar at best, which is very frustrating and unacceptable given mt investment in an SClass.

Salesman Robert Abrahams was excellent and spent many hours reviewing and demonstrating the attributes of the new Mercedes S500. Also excellent was the financial Controller Samantha who very efficiently and professionally handled the paperwork. The location and facilities were clean, neat and apparently very professionally run.

Professional from start to finish! Went for service this morning and after a seamless appointment made on line last night. I was welcomed at the service bay by a young and polite gentleman. I was then greeted by my service person Anja who was polite, courteous and professional and went above and beyond by calling a Lyft for me which took me to the local LA fitness. I was furnished with a link to call Lyft when I was done and went back to me car being ready. I live in Highland beach and have a MB dealer very close to my house but I’ll be happy to drive 20 minutes to deal with a dealership that runs smoothly! Thank you MB of Pompano! 5 stars for me!!

Worst Customer Service ever experienced in a Dealership. I went to service my car, was told it would be ready in 4-6 hours and was given a ride back home. I waited the 6 hours, no calls back, I asked a friend to drive me to the dealership and once I got there 8:30 pm, the Service Area is closed. I talked to the Manager in charge in the Sales Area, Rusell Kerr and told him I needed my car since I had to travel to Orlando next morning at 0600 am. He says he can not do anything for me, I ask him to call his Manager and he said "My manager would not answer his phone if I call him" It is 0845 pm. No solution was given, I had to cancel my travel plans. Next morning I asked to talk to a Manager in the Service Area and without being apologetic says I can take my car and get it serviced another day or they can deliver it home, he could not compensate me for the cancelled travel plans and gave me a $100 gift card to buy something in their store. Again I had to wait since 0800 to 1100 that morning to get my car. No apologies offered and I still have no idea why a simple 20K service has to take two days, and why nobody would call me let me know my car has to stay overnight without knowing what plans I have or if I need the car next day.

Professional..timely will continue to keep servicing my vehicle there Very Efficient, clean, friendly, accommodating, one of the best dlrshps i have been to. I Have been to many other dealerships for service..with My MB..AS WELL AS ALL MY PREVIOUS CARS..AND HANDS DOWN MERCEDES BENZ OF POMPANO..IS THE BEST. Bradley Markoff, could not have been more professional!..He is very efficient, Excellent communication with myself..and others i know who use him as service advisor. Goes above and beyond!

Always pleased by how courteous, professional and easy to work with.

I love Mercedes but after my engine blew & Mercedes didn’t want to replace under my CPO warranty and how I was treated I will NEVER buy another one again! They didn’t try to help or care my car was a 2020 & stated I had to pay 16k for engine replacement plus 6k for labor. Thanks

Excellent service

Elijah you saved me! In want to thank Mercedes Pompano service for expediting my tire replacement on a Saturday...quick service in a beautiful dealership.Appreciate the follow up call as well.

We've brought the car back twice for routine annual maintenance and the service department can't seem to locate the 4 year maintenance/service contract we purchased with the vehicle from this dealership. This time the service department claimed the contract was cancelled. Very frustrating. We would expect more from Autonation.

Highly recommend this dealership !!!! We are very pleased with this dealership, if in another dealership in Miami they did not really want to help, then here they decided everything quickly and did not have to spend half a day on problems with the car. After that any questions even the oil change, we come here to change, especially thanks to the service consultant Marcos

Changed out our license plate & new nuts for free

Joe Melilla and the entire team at Mercedes Benz of Pompano delivered the best purchasing experience from the first interaction at the dealership, test drive and closing.

after 3 weeks of repeatedly calling, I finally drove to the dealer and spoke directly with my service writer. She promptly accepted my car and got me a ride home. A few days later it was finished.

This dealership is the best in the area hands down. They treated me like royalty. Bought my car for top dollar and gave me a break on my new car. Will never go anywhere else

My experience at this place was very good. Armando Ramos was my service advisor. He is a very nice person with the ideal attitude to be in this position. I am glad I took my car to this dealership. Very professional.

Excellent customer care. Justin, the sales associate, spent a considerable amount of time with us during our car buying process including the test drives and the eventual purchase, following which he once again went over the tech features of the car in detail.

Loved the follow-up service from the staff from the sales associate to the general manager. Recently purchased a car from this location. It wasn't my first car purchased from them and it looks won't be my last.

Unfortunately, first time for my poor experience during my visit to Pompano Beach- Mercedes Benz Service department. My visit was to seek a "Technology Specialist" to remedy or update software as per Mercedes Benz Customer Service and the case # was provided to the advisor, which he was very courteous and professional. It took 2 days for the" shop service individual" to read the error message that appeared on my Multimedia Screen and was the reason for the visit. Simply it was highlighted on the repair invoice and I was told ..sorry we can't do anything about it. I believe that either you may not have a "Technology Specialist" or was too busy to see my vehicle. After 2 days without a loaner car which was ok, got my car without any valid explanation from the shop technician, but it was covered with some of "Birds Droppings" and the front passenger seat was full reclined and that's an indication that someone was relaxing in my car or might be sleeping????? Honestly, I have been thinking for a couple of days to voice my opinion or just move on. I decided to share that experience with whom it may concern.

Very professional nice Pearson Edmonds

Great service personnel, professional, informative and thorough. Gets me in and out as quickly as possible.

Always a pleasure servicing my vehicle. Getting an oil change and new tires is always something I dread but the staff is so nice and efficient. Thank you!!

Armando and Mr. Stevens working service is a blessing they treat you is a family member not a customer. They generally care in a concerned about the issues with your car. They don’t find it once they take the time until they find the issue. These guys are awesome. I will recommend them any day. Awesome service. PS also Franke if you need a loaner Frank will make sure you have your transportation. He’s also compassionate and awesome.

It was great. Our sales person was very patient and helpful.

Horrible service. Had to bring the car in twice for the same thing and got charged both times. I thought I purchase premier class service and it turns out to be mediocre. Shame on you!

Always a Pleasure to deal with Mercedes/ Pompano.....Usually there is a wait time or get a loaner.... No wait time because Car had to be kept Overnight....BUT ...No loaner as there was none Available....A bit disappointing....BUT Armando Ramos took very good care of getting me a drive back home ....and getting back to MB the next day in a timely manner. So I was satisfied. All employees are cordial, friendly and accommodating.

Amazing experience !!! I was so scared to start this process . We all love to buy a new car , but we all hate this process . I got my new EQS yesterday! My sale person was Elio Rodríguez and he was so honest and gentle, He help me with the whole process before the sale and also after, the whole team help with this process ! I live in Brickell and I so happy that I’m decide to drive north to Pompano and the meet this team . Super recommend! And if you guys live in Miami , don’t close nothing before you visit this team . Thank you guys and hope to see you soon for the SL55 🙈😊

Mercedes Benz of Pompano has serviced my car since we purchased it. They are extremely helpful and efficient. Their team of service people work to insure that our needs are met and also work to insure that the cost is explained fully. They are a five star dealership!

Place will not respond to customers who buy cars and move out of town. Need some help and waiting weeks for a response. Told me just walk in. I live hours away. Glad to take your money and helpful if you’re dropping thousands on a car that day.

MB of Pompano was awesome!

The experience at pompano Mercedes was professional, prompt and polite. Koby addressed all issue with my A220 to preserve longevity and pristine performance of my vehicle. A1 service .

Excellent care to car and client! Very accommodating!

Probably the worst experience I’ve ever had from a car dealership in my life. From the lady that answers the phone - Iliana who is extremely rude to the service advisors that don’t give anyone updates on service, to the managers who don’t call you back when you leave multiple messages for them. Had my car go in for routine maintenance, took them a WEEK and it’s still not done. A week to do routine maintenance. No calls back, no updates, this place is an absolute joke. There is 0 professionalism, 0 accountability, and 0 leadership at this dealership. Paying 100k + for a vehicle and getting the service of a shady car dealer in the Bronx is not how business should be conducted.

Very Professional.

I need two need front tires on my car. Haden Smith is my service advisor and he is fantastic! He is always so helpful and makes sure my vehicle needs are taken care of in an expeditious manner. I used to go to the Fort Lauderdale location, but the customer service there is beyond abysmal. The Pompano Beach location is much better!

It was a wonderful experience. I don't like the lyft experience, but other than that, it was great. Thank you ?

Extremely efficient. Professional consultant (Anja Moore).

Chapeau ?, great experience. Efficient, switched on consultant ( Anja Moore).

The people are well-trained, and friendly. Some repair items were needed, and they agreed to do them without hesitation.

Muy buena atención el personal es muy atento y amable los servicio muy profesionales

My overall experience with Xavier and the entire team of Mercedes of Pompano was was extremely smooth and comfortable. Xavier was excellent, empathic, courteous, and knowledgeable on all aspects of buying my beautiful car. I felt heard and Xavier made it all possible with putting a smile on my face by making me have what I wanted to close the year off right. It hasn’t been a week yet and I’m all smiles every single day driving my beautiful car. Also, I had a pleasure of meeting The Gm, Mike, he too made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. He was very genuine and great ambassador of Mercedes! The entire process was so easy, it made me feel as if I worked with a family member something that is rare to say when working with car sales people. Having said all the above, there is another dealership closer to my home, but because of Xavier, I will always drive further for his professionalism. Thank you for everything team Pompano!

Great customer care, proactively allowing to schedule so I can get a loaner and not stress or wait for the actual service. Friendly staff, probably a little pricey but that comes with the territory when you get a Merc.

Like always overall a great experience wish I could’ve gotten a loaner, but other than that the Mercedes family is always great!❤️

The service is excellent, I thank you.⁰

All went smooth ;)

Ilija was awesome! He made my first service experience with Mercedes of Pompano Beach easy, smooth & a pleasure! It’s the little things that mean the most and gain loyal customers. Looking forward to returning to this Ilija and this location.

Great place to buy car. Highly recommend Conrad as your sales person!

GOOD DEALER I BUY 7 PCS THIS DEALER CAR .

Armando is the man! I was blown away with the service I was provided from the initial appointment call to picking up my vehicle and everything in between - Mercedes of Pompano proves why they are the best and only place I would ever take my Benz! Armando went above and beyond to address my requests and I could not have been any happier upon pickup. Whoever is washing the cars also needs a shoutout!!

Great company and a great car . Knowledgable sales person and awesome service . Thanks

My Service Advisor Haden Smith is excellent, he made sure all my questions and concerns were answered, great customer service and professionalism.

David Rubano is an excellent salesperson and has now become a friend. His patience and perseverance was evidenced in his care of me and consistently asking my opinion

David Rubano is an excellent salesperson and has now become a friend. His patience and perseverance was evidenced in his care of me and consistently asking my opinion and if I had any concerns my husband and I greatly appreciated and respected that. Although its his job to be attentive he went above and beyond. Thank David Rubano

I like the service. We where fixing the airbag in the car and they did it well. It took them 5 to 7 days and they gave us a rental car.

My brand new $140,000 car has been in the shop about half the time since I bought it. They don?t seem to be able to fix it.

I have several Merecedes-Benz including 3 SLS AMG's, your technician Jack Bowers is superb in every aspect, However even giving Auto Nation an opportunity of meeting the competition and knowing the relationship I had with Alied they refused to budge. As a result, I have taken my Mercedes-Benz business outside of Auto Nations Southeast 7 dealerships as you have priced yourselves out of the market.

My 2020 MB C 300 was brought in to Mercedes Benz in Pompano on December 20, 2022. I was received in a friendly manner, the vehicle was inspected for and damages and the interior was properly covered against any dirt, filth which could have occurred during service. The vehicle was serviced perfectly and returned as promised impeccably clean. It was obvious that the dealership merits a number -10 and the service representative Armando Ramos as well. I will make my next purchase shortly at this dealership due tithe outstanding service I received.

My Service Advisor Haden Smith is excellent, he made sure all my questions and concerns were answered, great customer service and professionalism.

I have several Merecedes-Benz including 3 SLS AMG's, your technician Jack Bowers is superb in every aspect, However even giving Auto Nation an opportunity of meeting the competition and knowing the relationship I had with Alied they refused to budge. As a result, I have taken my Mercedes-Benz business outside of Auto Nations Southeast 7 dealerships as you have priced yourselves out of the market.

Conrad was the best! Made all things possible, super friendly and knowledgeable. The manager, finance coordinator all did a fantastic job!

Awesome customer service and Bill and Eric are amazing!

Outstanding. Made everything easy for me and everyone at the dealership was extremely pleasant

My left rear run flat tire was punctured by building debris in the street last Wednesday afternoon. I called Mercedes-Benz of Pompano about this issue first thing Thursday morning. I was told to bring the car in immediately. The tire was examined promptly upon my arrival (no appointment needed), and was deemed beyond repair. The tire was replaced free of charge per the purchase contract I agreed to buy with the car. The job was completed within the 1.5 hour time frame, and I was sent on my way, along with a complementary car wash. I am positively impressed by the first class treatment I received

I love my Mercedes dealership they're always fast and friendly

Excelente atención al cliente por parte de Giancarlo y Marvin de Mercedes Pompano

The entire team was amazing.

All employees that assisted me were professional and efficient.

Love this dealership! From the general manager, Michael Lucia to the service manager, Joe Viola and the entire facility-top notch! Highly recommend! Great teamwork and they truly go above and beyond from sales to service! Thank you!!

The staff was knowledgable and courteous. No high pressure selling. My wife who hates going to dealerships actually found it relaxing. And I bought a car.

I have had a lot of problems with my GLS450, the AC has needed repair 5 times in one year so I am at the Pompano dealership every two to three months. I have worked with Haden each time. He continues to show nothing but professionalism and compassion for my frustration. The other attendees are also very professional and courteous. Haden is the reason I have been able to stay calm through this, you made a great choice in hiring him.

David Rubano provided a great experience...

Mr. Pipkin is great, Was very helpful and always communicated promptly. Always responded to emails.

Armando was nice and thoughtful

staff is professional, informative, knowledgable, accomodating. can't say enough about my positive experience.

MB of Pompano it is a while glove service. Forever loyal to their services.

A great experience staff was awesome they really cared about us thank you so much for working with us

It was a fabulous experience overall. My only suggestion would be to spend a little more time on using all of the features the car has to offer..... Perhaps doing it in two separate sessions. It is a lot to take in all at once. I definitely recommend this dealership to anyone looking for a new/used vehicle.

Quick in & out. Very clean facility. Staff were polite & professional.

Great service!

Fernando provided excellent service throughout ! I love the car and the purchase experience. Mike L,Billy H, Giancarlos A and Fernando L made purchase so enjoyable. Thank you MB Pompano

tookcare of me last minute emergency. My service consultant always goes the extra mile for me.

Mercedes of Pompano service is excellent. My car came back clean, and my service advisor was responsive. Service will take while, but they provide complimentary Lyft service. Excellent coffee machine.

Extremely impressed with Mercedes’ of pompano bch, Florida. My buying experience was fantastic & easy all courtesy of a young very diligent salesman by the name of Marvin! Marvin is definitely an asset to the company, he worked tirelessly to help me through the process, he wasn’t pushy, He was very honest & went over & beyond to make me comfortable! Marvin even continued to be of great assistance even after the sale! Talk about excellent salesmanship! Marvin is the sort of salesperson you want to encounter at every car dealership. Before opting for Mercedes’ Benz I had gone to other dealerships but no one was as honest & caring as Marvin, I didn’t feel like he was pushing to make a sale, he was very very confident & relaxed & that made me at ease! Hope to see you at the top of this organization, training other sales personnel! You were great Marvin!

Excellent service ! Quick and efficient. Supplied Lyft drivers for pickup and return to dealerships. Replaced battery and routine check up at no charge.

Very prompt and upfront with prices and maintenance program. Coby was great and provided great information about tires. Even went to manager to price match competitor

First class operation, love going there!

Great dealership! Made things easy. Would use them again

Very dedicated person that help me for years Annie and doing such a great job

The facility is beautiful. Staff were attentive to all my needs and were very descriptive when providing with me explanations to all my concerns. I look forward to future purchases.

Donnie was awesome from start to finish. Would definitely get another car from him

Anja, my service advisor and Bob, my salesman are exceptional. Brought my CL 550 in for 70k service plus detailing. My 10 year old car runs and looks like new! Thank you MB Pompano.

They could not find what is wrong with car for a whole week then asked me to replace the battery, but it was not the issue then they figure out it was the sensor that needs to be replaced. At the end I end up paying all replacements that was not required. Complained to company but I received no explanation. Paid total over $1700 for a single sensor replacement needed to run my car.

Working with Elio Rodriguez was a very good experience he is a professional he was very helpful and knowledgeable he made me feel comfortable and would highly recommend him I’d give him extra stars if I could

From the time I bought my car here to each of my services. Everyone is great to deal with and very pleasant and helpful. Never an issue with the service.

I was out of town and I had a friend drop the car off for me for service. Everyone at the service department ( Frank and Hayden) were extremely helpful and communicated with me during the process. The car was ready when i arrived from NY just like i was promised.. Thanks MB

I have purchased dozens of cars over the years, but my experience at Mercedes-Benz of Pompano far exceeded all of my prior purchase experiences at other dealerships by quantum leaps! In addition to my professional and personable salesperson, my experience with the entire support and executive team was excellent. A memorable experience. I will come back to this dealership for all my future purchases!

Was very happy with the appointment at Mercedes of Pompano FOR SERVICE ON MY 2019 MERCEDES COUP, IT WAS DONE ON A TIMLY MANNERS AND VERY PROFESSIONAL.

Excellent service

Great customer service and excellent mechanical service.

Armando is an excellent service representative and always keeps you informed of the process and it?s progress

Elio in sales is your go to guy. You won’t be disappointed. He went above and beyond for us. It was kind of a process, and he was super patient and willing to do whatever it was. Would definitely recommend him.

Extraordinary attention to detail and the highest level of service.

Excellent dealership. Very good service and representative Mr.frank Aliaga

I had a great experience purchasing my car. The staff were very helpful and answered all my questions. I was called promptly when my car arrived.

Brought my mercedes into be fixed. Tried 5 times to reach the person assigned to the repairs. Could not be reached. Repaired the car without my permission. Paid over 2000 dollars

Armando was great!! This was my first time getting my service at this location and it was an emergency! Armando and the appointment scheduler got me in right away and we?re so nice!

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing?my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called ?service.? If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing…my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called “service.” If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

Excelente Servicio

Umut, our sales representative was amazing! His knowledge and professionalism was second to none. He made the whole car paying experience such a pleasure for me. He was patient and understanding knowing this was my first Mercedes purchase I have ever made. I will definitely be back to purchase a second and many more vehicles in the future. Thank Umut for helping me buy such an amazing machine!

Very good experience! Beautiful space, great staff!

Best car dealership experience I have ever had!! This location has the most variety of cars and I was able to finally find my dream car in the right price range for myself… I highly recommend this dealership! Everyone is so helpful and nice without being pushy in any way.

I was very pleased with the handling of the recall, my Mercedes GLC 300! The timeframe was as promised, I got a ride to and from my home and I picked up the car shiny and clean. Thank you!

We had a wonderful experience at Mercedes Benz of Pompano! We went to browse and fell in love with a car that we couldn’t resist along with our salesperson Reggy that sealed the deal! He was so patient and extremely accommodating making our car buying experience very pleasant.

Had an issue with a loose plastic sunroof panel which was subject to an recall but my VIN number surprisingly was not included. Dealership offered to perform the repair under goodwill, at cost with 50% contribution which was acceptable since I needed it repaired right away and the regular cost would have been $2200. Repair was finished quickly in one day and looks great. Thanks to Service Advisor Frank Aliaga

I'd like to take this opportunity to thank MB of Pompano, the utmost best service ever, mainly Mr. Shawn Bressman who was very professional and appointed Mr. David the sales man to show me all the features, etc. I am very pleased and will recommend MB of Pompano to anyone interested in a MB.

Keith was best salesperson I’ve ever had. What an asset to you’re company. Unfortunately after 7 months I have to change my 5 Star to a 1 star. Went to trade in my Mercedes I purchased 7 months ago to buy another car there Ave they offered me $14k less. Really. What an insult. So you either sold me a car way overpriced or you don’t appreciate a repeat buyer and offer me way less. I’ve even said I’ll be buying a car a year. Imagine. Loosing a customer that will buy a car every year.

My experience at Pompano Mercedes was excellent. Their staff was professional and friendly. I appreciated the super clean environment and would recommend their service team.

I have a horrible experience with this dealership. Several months ago I purchased a new car and paid the whole price in cash. They told me that they would arrange for the title to be sent to me by mail in 3-4 weeks from the date of purchase. Since then I have made multiple calls to the people who were involved in the process of buying the car. They do not take my calls, they do not return the calls and they do not answer any text messages. Their phone voice-mails are full, you can't reach an operator, the recording brings you back to the same main menu. Needless to say that the title never arrived. They only care about a customer when they need to sell you a car. After that they will ghost you.

Had some unusual smaller issues which were diagnosed correctly and repaired quickly.

Frank is very good at his job and made every effort to get this done in an expedited manner which I appreciated

Cederic was terrific he was on the phone with me until such time the problem was resolved a terrific representative for Mercedes

Nice showroom, good service and friendly staff. However, was only provided one key after purchasing my car. Have asked repeatedly for a backup key but to no avail. Quite disheartening...

Rep never sent car to pick me up as promised. I had to call from street to dealership to be picked up. Then never did the job properly fixing my tire rims. Manager was very thorough and put on bill that he will fix tire rims at the A service in January

Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.

Fast, professional and reliable staff. Will recommend this dealership to others for sure.

Needed several maintenance procedures. All performed perfectly. Service Representative actually advised against a procedure that would not have been cost-effective at this time. THAT is exactly why I continue to use MB Pompano for service on both my MBs. Anja Moore is a consummate professional in her MB service field. Kudos and thanks to her!

so far so good! I've dealt with many dealerships but thus far this has been the smoothest experience, we aren't all the way out the park just yet, but Xavier has done an amazing job and making sure he's on top of everything! i would def recommend them to family and friends and I'll be coming back to trade in my car with Xavier :)

Great service and professionalism.

I love this dealership! When I dropped off my car, they called a lyft to bring me home and later I was picked up when my car was ready. The best experience I ever had in a dealership. Highly recommended. And I will be back.

Harold was amazing. Answered all of my questions, which were numerous over several days of negotiation. He was extremely friendly, knowledgeable, and went beyond the call of duty. He was the best agent I have had (I have purchased many cars over the past 45 years).

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

My rep Bradley is outstanding and w his professionalism and thoughtfulness, he is an asset to your company.

If I could give 0 stars I would… We purchased the 2018 Mercedes E400, from Mercedes Benz of pompano beach. In November of 2020 after thanksgiving. We brought the car mid year of 2021 to get the steering wheel fixed because it was peeling and they only changed the middle console and not the steering wheel. Then around sept of 2021 the dash board started peeling as well we brought in to get fixed they kept the car for about 2 days then told us they didn’t have the parts it was on back order So I kept reaching out every month after that trying to get some answers but everyone I spoke to was very dismissive and rude they weren't helpful in any way. I went to the service dept last week June of 2022 after many attempts of getting my vehicle repaired. There was appointment in the system so I would’ve been able to receive a loaner vehicle but when I got there they told me they didn’t have a loaner for me so put in an Uber. So was displaced out of a car for about 4 days then they reached out telling me the car was completed. Then after I received the car I realized that night that the ambiance lighting wasn’t working on the dashboard so I made another appointment which was June 22 2022. I told them that I wasn’t satisfied with the work and I voiced my concerns then was later told if I wasn’t satisfied with the work I should trade in my car which I feel wasn’t their to tell what I should with MY vehicle . I requested to speak to the supervisor and the supervisor basic didn’t want to hear anything I was saying and said if I was going to continue to speak over him I would need to leave the premises and he said he was unwilling to fix my vehicle then he proceeded to call the cops on me. Then I was told by the cops I needed to leave the premises because they were not going to fix my car. I felt very racially profiled since I walked in that day they basically brushed off any concerns I had about my vehicle and refused me service. I contacted another Mercedes dealer and was informed that being that they did the work they should have warranty on whatever work was done so if something were to happen they should be liable.

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

So easy booking place is calm quiet took me immediately had an issue with my insurance card for the loaner. They totally helped clear it up Car ready and waiting as promised. My go to dealer

Loved the clean and welcoming facility and the fact that they called me a round trip Lift to go to work and come back to the dealership!

My 5-star review is mainly because of Mr. Bob working there. I walked in without an appointment and he immediately came to assist me. He patiently listened to my likes and dislikes and showed me a few options. He was very pleasant to work with and helped me from start to finish to get the SUV I wanted! Thank you Bob!

The service consultant was very professional and the repairs were done in a timely manner.

Mercedes S550 was in because it didnt start. After paying $4190.00 for diagnostics, a starter, & an ME control module, car was returned running badly, ABS, suspension warning & Check engine light still on. Several items were broken at the shop. I was told that one would be repaired when part came in 3 wks ago. Never called and stopped answering my texts and calls. Now being told that I need to pay $289 to diagnose just the check engine light.

Frank is the best! Very knowledgeable and responsive. Great customer service.

Every time I come to Mercedes-Benz of Pompano, the service is swift, the customer service is awesome, and I always get the best service assistant personnel to take of care of me. I only want to go to the Pompano location although I leave closer to the Coconut Creek location.

Sam Edelsberg is the BEST Sales Associate! I have purchased vehicles with Sam for about 15 years. He is both charming and a master of the sale. He works diligently and creatively to serve his customers. Just this week, things looked hopeless in today's environment of insufficient availability, but Sam, was able to "make it happen"...and the administration at MB of Fort Lauderdale, supported his efforts...and I am now thrilled with my new vehicle!

Reggie provided the best customer service experience I have received at any Mercedes dealership. I have had four cars through mercedes and I will not go to anyone else except Reggie from now on. A true gentleman who went above and beyond anything I experienced in the past at Mercedes.

Very professional and responsive to requests

Above and beyond customer service!

What a great experience! One of the first times in purchasing a car that it wasn’t uncomfortable. My salesman Justin introduced himself and allowed me to look around on my own when I went into the dealership. They did not have the car that I was looking for, however Justin assured me he would look for one. He did not disappoint. He called me a couple weeks later to let me know the car I was interested in was arriving. I went in right away to see the car and knew I wanted it for sure. Justin walked me through the process of purchasing the car and explained everything. The managers were accommodating, and Gio in finance was helpful. After my purchase Justin inquired what I valued having electronically in a car, and programmed my car to fit my needs. He showed me how everything worked and made sure I was comfortable prior to leaving the dealership. I definitely wouldn’t hesitate referring my friends and family to this dealership and Justin. He even followed up with me a couple of days later to ensure I was satisfied.

I been going to Mercedes-Benz of Pompano for nine plus years. This is the second time after I picked up my car, I still has the same problems. I reached out to the Service representative that my problems still exist, can he take care of my situations. Days later I received a courtesy called reference my service. I explained to the caller that what i took my car in for wasn't fixed. She told me the Service representative will be calling in two days. I haven't received no call back from anyone from Mercedes-Benz of Pompano. As a customer for almost 10 years @ Mercedes-Benz of Pompano, I will not be going back.

Elijah was incredibly helpful. Thank you for great service.

Always a great experience at Mercedes Benz Pompano with Armando and the entire staff. They’re very professional , Reliable and Honest Ect

Umut was very nice and knowledgeable. He made the Buying process easy.

I did not have an appointment but was treated just as if I was expected. The process was thorough and my service representative kept me informed along the way.

brought car in for flat. tire they never even looked a the tire we were having issues with. Instead totally replaced different tire that did have issues but shortly after leaving dealership tire started loosing are went back and they tied to tell me I never told them which tire was having issues Now need new wheel which is cracked and was causing the tire to lose air

Kept me informed every step of the way.

Dealership was accommodating. My salesman Justin exceeded my expectations.

What can I say? They have provided me with great customer service as well as doing the job of taking care of my car with care. I drive all the way to Pompano Mercedes from Miami…

te service was great bradley was great they did all the maintenece in a timely manor and they even got me and uber to to my job from the deal and a uber back to pick up my car

Too bad I can't give them 0 stars!!! The service department is ABSOLUTELY HORRIBLE! I will give you the facts, you make the call: I got an estimate from Bradley Markoff to replace an OEM wheel and I was told to call 1 day before the repair so the wheel would be in stock. Called Bradley Markoff two separate days and he never called me back. Called a third time to schedule an appointment and gave a service rep the VIN. I was told the part would be ordered before my appointment. Called the day before my appointment. Anya, the service consultant never got any of my info. Wheel was never ordered. I bought the vehicle at this dealership. I will never set foot there again.

Came in with two nails in two tires had them replaced super fast service Hayden service Pro is excellent great dealer for mercedes service,,Dan

Extremely dissatisfied. Ignorance and lack of understanding the client's basic needs. Manager was sarcastic and pushy. The other staff were ignorant. The only person providing a good customer service was a man that assisted us. Thank you. I'm getting BMW.

Horrible service if they say it?s gonna take a day! That means three. And they never call you back

Bradley, the service advisor at Mercedes Benz Pompano Bch. Is an amazing professional, his knowledge and service is superb...he has been our service advisor for over 5 years thru different MB cars.....ask for Bradley....always

Always feel welcomed and all my questions and concerns are always answered/resolved. Ilija is a great help along with the rest of the team ☺️

Great service at all levels

Donny Lee was my sales person, he made the process of purchasing my car very easy and quick, I had a great experience working with him. I highly recommend him for anyone looking to purchase a vehicle.

Great experience , and I had updates with the process of my car thru out text messages . Ilija was great by updating the customer with the process . Thank you

Excellent service and very friendly, David was very helpful , thank you

GREAT CUSTOMER SERVICE FOR FRANK IN SERVICE DEPARTMENT

great experience with accomodating friendly people

This place has really taken extra time to make their customers happy. I brought my car in for service and not only did my service advisor walk me through all of the issues but the manager was involved also to make sure everything got done perfectly. I gave this dealership a high rating in all aspects because of their attention to detail and quick turnaround time when servicing my vehicle

I went to Mercedes in Pompano to buy a car for my daughter. The sales person, Ruth , was very helpful and knowledgeable, and she was able to give us a very good deal for the car. We were Very satisfied with the services i received at Pompano Mercedes Benz.

Went in for an oil change , was able to book an appointment and was treated like family and as usual had a great experience. Because of the quality and level of service I get from Lliga Gorgioski I drive 25 minutes out of my way to go to pompano dealership when Ft. Lauderdale Benz in closer.

Excelent Super kind employees Excellent quality and atmosphere

The buying experience was wonderful with plenty of different models to choose from. The excellent customer service continues after you buy the car. The Service Department are professional and top notch.

Do not recommend it!!! They have sales staff with no experience at all, cero customer service and/or will to sell or show you the features of a new car that is very techy. I'm new to Mercedes, went to the Pompano dealership at 350 W Copans Rd Pompano Beach, FL 33064, checked a first car that we didn't like and was offered to see a second one with Soon roof and "upgraded features", a car with almost cero gas, so we could only test drive on the parking lot, the motor engine light was on (they fixed this before delivering the car after a next day sale - red flag for the future of a very expensive service). For these reasons, I ended up with a "premium" 2022 Mercedes GLB for $46K ($58K after purchasing extra coverage and taxes) $10K down, with no Navigation installed from the factory, no Wi-Fi, and a cabin that feels like you are driving a Subaru with the windows down. I didn't find the map or navigation features when leaving this dealership with the car, but I thought I was going to find out later after reading the manual or seeing some YouTube videos, cause of course, the salesperson never stepped into the car to show any features, the financing process took longer than them showing and selling the car to me. I'm rejecting this deal and will bring the car back to them and never again with Mercedes. I called the salesperson Isaac Bertho, who of course has no clue about how to help with my complain and told me an experienced salesperson Ross- who did encourage us to apply and run our credit, will call us with a better explanation or solution. No call, no nothing from this dealership. I was also transferred to a sales Manager and was away of her desk.

This was by far the easiest, stress free car buying experience that I have ever had! Our sales person, Abe Pourghassem was very helpful and friendly as was the rest of the team at Mercedes of Pompano.

Excellent.

This was the easiest car buying experience ever! I purchased 100% online and Umut was professional, patient, and responsive. The vehicle was shipped to us, out of state. Everything went smoothly. I only wished that the vehicle came with a full tank of gas. I don't know if dealerships do this as it has been about 10 years since buying a vehicle. With the prices of gas and the price paid for the vehicle, would have been a nice perk.

Hands down the most unprofessional unorganized dealership ever had to work with they drop the ball every chance they get and at this point I'm pretty sure they are stealing parts out of your vehicle as well as committing fraud stay away and do everything you can to take your business elsewhere trust me this company should and will be shut down soon enough

Very professional management and staff. Highly recommended.

What a fabulous experience it was buying a car from the Mercedes’ dealer in Pompano. The Gm, Mike , made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. The entire process was so easy!! I explained to Keith , my salesperson , what I was looking for. A few clicks on the computer and we found my dream car. I had decided to trade my car in. That took about 4 minutes to get the best quote for my trade in. The selection of options for maintenance and tire protection was so easy with Scott. I give the store an -11 out of 10!! The best!!Loved the entire experience- thank you Mercedes of Pompano !!

The best experience in buying a car, after several not so good experiences elsewhere. Fernando has proved to be the best in his duties of selling what the client wants. Then came Samantha who was the sweetest most understanding finance person to deal with. On top of that comes the best car in the world.

They are very professional, very knowleable

This was one of the greatest experience I?ve ever experienced with purchasing a car

Great experience every time I come to this location. Staff is attentive and courteous and I everything is explained in detail. It’s a pleasure every time I drive in for my services

Ehh my experience could have been better. My car was supposed to take 1-2 hours for a battery replacement but it actually took 5hrs. When I first arrived that had my old cars info and I told them I had a new car, they still gave me pricing for the old car… the advisor was nice but seemed overwhelmed. I’ll go to Delray next time.

Fast friendly service

I was on my way on a road trip and my battery light came on. My advisor Frank was able to fit me in and get me a new battery. Awesome hospitality!!!

Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.

One of the worst experience that I had buying this car. Sales associates can't control their emotions and management has no control over their sales associates. Unprofessional and if you are buying used car you will not get quality service. As the sales associate said I only get $100 for making this deal. Also a sales associate had no idea how to sell the car and how the basic functions work. Sales Associate told me to figure it out myself.

Best service I have ever received. Mercedes picked up my car fixed my tires and returned my car to me. Love the honesty and integrity - They advised me that having replaced 4 tires not too long ago my new tires would be covered by the warranty and I would only have to pay 50% - Joe Viola the after sales director is truly a blessing to the deal with. I would never go anywhere else.

First time needing to get service done on my car. I was helped by Kobe, who did an awesome job. This Mercedes location gives a level of customer service that is unmatched.

Service is always great but it does take a while.

Ruth always provided attention, follow-up and urgency, super nice too.

They took care of my problem right away

Horrible customer service. Violent and emotional sales associates. Management team has no control over there employees. Unless you're buying a new car, you will not get treated as a quality and valuable customer. Apparently sales associates only get $100 if they Used a new car. So sales associates rather not deal with you unless you're buying a new car.

The worst place. I’ve watched salesman look down on every colored person that walked into this dealership when they don’t even drive Mercedes themselves they just work there. You guys lost my business. I think you all forgot what city you’re in and the consumers that allow you all to feed your families. Everyone is racists there from the salesman- to service people. I highly recommend that you guys take a cultural competency course. Blue eyes & blonde hair only days are over so stop being racists.

September 22, 2022 My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and me. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!! Was it sexism,classism, racism or POOR customer service. I wont be back, Alfreda Lyons

Had the A-service completed on my car yesterday. Nice, friendly people, efficient service, care completed (and cleaned!) on time. Moving here from the west coast of FL, I've found my new service home.

If i could give nehative stars i absolutely would. I had asked for trade on options on a specific car, and specifically to be texted about those options 1because I'm busy and 2 so I'd have it in writing to refer back to. After ghosting me for a week I was finally called, never presented actual options, and asked what I wanted to do. Well, I WANTED the porsche. Now I'll be look elsewhere. You should probably teach the woman on your acquisitions team to RESPOND TO TEXTS instead of deciding for herself who's worth doing business with and who gets ghosted.

My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and I. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!!

The service department is among the best I’ve ever experienced. I’ve owned 6 Mercedes over the years and theirs is the most courteous and well-organized I’ve experienced. Shout out to Ilijah, my service advisor.

I was extremely impressed by the service I received at this car dealership. I was very nervous about purchasing a vehicle from a car dealer. I was so pleasantly surprised by the friendly staff, prompt service & beautiful facility. After I test drove the vehicle I coordinated with my bank for financing the purchase. I live over an hour away from this dealership. We were able to complete all of the paperwork remotely. Umut Gurbuz was my sales rep & he was very nice, seemed very honest, helpful, and authentic. We communicated with ease by text, email and by phone. He actually drove all the way to my home for the final signatures, kindly accommodating my late work schedule, & had my vehicle delivered to my home on a flatbed truck. I have never experienced such service! I highly recommend this dealership & most certainly Umut Gurbuz!

On 01/22/22, I dropped off my vehicle off to be serviced with Mercedes Benz of Pompano. 30 minutes after my scheduled appointment time I was greeted by Armando Ramos with "Whats a BMW doing in a Mercedes dealership?". Not, "Hey, sorry we are short staffed" or "thanks for your patience, how can I help you?" Great start with the customer service! I should've ran but the only reason I drove 1.5 hours to have it serviced with them is because I had previously purchase my Vehicle Care package when purchasing the vehicle in 2019. It should be noted that I had absolutely no engine issues or indication lights illuminated in my vehicle prior to dropping my car off for service. My only concern was at times my car would have trouble starting and one time wouldn’t accelerate. They advised that my (2014) battery needed to be replaced and I paid $444.69 for them to do so. After my service/oil change, they advised that the cam shaft sensor was needing to be replaced (this sensor was not showing prior to drop off). We agreed but they never fixed this or charged us for it. The service advisor called us and stated that they wanted to courtesy tow my vehicle to BMW in Delray to reset codes that were popping up after the oil change. After possessing my vehicle for over a month, on 2/21/22 Armando Ramos advised me that they had to go into the engine. I decided that this was not necessary as there was no indication of any engine issues at drop off and would pickup my vehicle. At no point in time was I advised that my fully functioning vehicle was now inoperable. When I drove 1.5 hrs to pickup my vehicle on 2/26/22 there was now a knocking noise, the check engine light was on, the drive train malfunction indicator was on and I was not even able to drive it out of dealership. I expressed my concerns to the manager Matthew Pickton that stated “they thought they did something wrong but didn’t”. He proceeded to tell us that it was our fault that the car was not serviced often enough. We advised him that we never had any engine trouble until the car was serviced by them and left in their possession for over a month. He then used the analogy. "If you went to a friends house and turned on the light and the light went out when you turned on the switch, are you financially responsible?" I do not think this was an appropriate analogy as a light bulb and an engine are on two very different wave lengths here. Why would he say that they thought they did something wrong? Its because they knew that my vehicle was not in this condition at drop off. I left my vehicle there as it was undrivable and I wanted answers. He would not give us any information. I spoke with Ailed the Care Service director and she backed up her manger almost sounding like a copy paste. On 03/04/22, I had my vehicle towed by my insurance to an authorized BMW dealer local to my home, after being threatened with $75/day storage fee from the service director Ailed Riverol. The local BMW shop NOT AFFIILATED with Auto Nation did a diagnostic on the vehicle costing us an additional $200. It stated my oil filter was new but my engine only had .5 quarts of what “appeared to be old oil”. The engine failed due to “oil starvation”. How was my vehicle starved of oil when Mercedes Benz of Pompano supposedly did an oil change? My vehicle holds 5.3 quarts of oil and was found to only have a half of a quart with no leaks? In addition, at drop off to Mercedes Benz of Pompano, my vehicle was clocked in at 91,214 miles. At pickup, according to my paperwork the mileage was the same at 91,214 for mileage. However, they drove my car during the time of their possession. Also note, there was 91,216 on my odometer at pickup with photo proof. The manager, director and even Corporate will not return my calls nor my request for paperwork and photos from their ipad. I call daily and I'm told by corporate that they will return my calls within 48 hours with not one return call. I have reported this dealership and want their buyers to beware because this to could happen to you.

This is my 3rd Service on my C300. Love going here everyone is friendly, helpful and very knowledgeable. Thank you to you all for top notch service!

I live in Atlanta, Georgia, and was looking for an E43 AMG with specific features. MB of Pompano was the only MB dealer nationwide with this car in stock and within budget. Since this is a long review, I want to start with all the problems this CPO car had when it was sold to me. Then I will share my experience with this dealership, which ignored all my concerns, emails, and phone calls. To date, I have not yet to hear from them. The CPO car sold and certified by MB of Pompano came with the following defects: 1. The differential needed to be replaced. The car made a scratching noise while driving, and the suspension compressor was very loud and scratchy. 2. The steering wheel was not centered, and the alignment was off. Later we know the issue was the steering rack failed internally and had to be replaced. 3. The car was delivered with the check engine light on (P0442 Evaporative emission system leak detected). 4. The vehicle's ride height was off and needed to be calibrated. 5. The brake fluid was old and dirty. It needed to be flushed and replaced. 6. Front parking sensors were turning on randomly when it was raining. They later realized the sensors were not properly secured. 7. The driver's floor mat was damaged; the passenger's floor mat was missing. 8. Odor bottle in clove compartment did not work and the bottle was empty. 9. Tires were not balanced 10. Bluetooth microphone did not work In addition, I had to hire a private transport company to pick up and deliver my vehicle at an additional cost of $1,200. This is because MB of Pompano kept postponing the delivery of my car, after I paid $800 for the transport cost. I eventually received a refund from them after 6 weeks of me calling and emailing with reminders to process my refund. When I noticed most of the defects once I received the vehicle, I informed MB of Pompano, hired Lemon Squad to inspect the car, and took it to Mercedes Benz of Marietta for further evaluation. All the defects were confirmed. I have the independent report from Lemon Squad and the repair order detail invoices from MB of Marietta, and I am happy to share them with anyone. The car was delivered on 07/08, only for me to notice all the above-mentioned problems and take it to MB of Marietta in Georgia for warranty service. The car stayed at the dealership for a total of almost seven weeks, and I needed to bring it back twice. I now owned the car for a total of 10 weeks but had it in my possession for less than three weeks. To make matters worse, the car issues is just the start of my unprofessional experience with MB dealerships. The experience was made much worse with the way the dealerships handled everything from beginning to end. General Manager Michael Lucia completely ignored me even though I tried to contact him several times via phone and multiple emails. I thought if anyone cared, it was the GM. The entire sales team hung up on me when I asked to speak to the General Manager. To date, he has not responded. The salesman Conrad Lewis was helpful initially when making the sale but then ignored me as well. Throughout the process, he made false promises or made inaccurate statements. I made the decision to buy a CPO Mercedes Benz from a Mercedes Benz dealership for the “exacting standards” that MB is known for. I had many other less costly options for purchasing a car, from local, national, and even online dealerships. I read this quote from your CPO fact sheet and believed every word. “…This report shows that your newly acquired pre-owned Mercedes-Benz vehicle has been inspected and when required reconditioned to our exacting standards. Further, it is your assurance that you will receive the same considerate customer service that we provide to our new vehicle owners. You have selected one of the premier vehicles in the world you deserve nothing less.” I picked up my car yesterday, for the third time now and finally all the issues were resolved. Thanks again to MB of Marietta, Dietrick Houston, and his team for all the support.

Really great experience! From start to finish everyone involved was professional, knowledgeable and friendly. Absolutely no pressure. They made the transaction effortless. I would highly recommend purchasing your next Mercedes here. I definitely will.

I had to stop here for an unscheduled appointment and the team took great care of me. I needed a shorter timeline for my car return because of an event I had to attend. They worked hard to meet my schedule and got the work done ahead of schedule. Many thanks to the Pompano Team.

Our family has now purchased eight cars from Bob Abrahams. We always appreciate everyone we encounter at the dealership. I would highly recommend Mercedes of Pompano and Bob Abrahams if you?re looking to purchase a new vehicle.

It is always a great experience at the Mercedes Benz service in Pompano

On 9/7/22 I visited the dealer to view a used car I saw online. The car wasn't charged so I left my info to be advised once charging was done. As of 9/10/22, I hadn't received a call advising car was charged, so I called to check if car was charged and was told I would get a call back. Strike two.. no call back. On 9/15/22, I scheduled an appointment online for 9/17/22 to give enough time for the car to be charged. On 9/17/22 I replied to the online appointment confirmation to ask if car was charged and was told I would be responded to. Strike three...no call back. But I got a call when I sent an email to cancel my appointment and the reason for the cancelation. Worst customer service I've received from a "luxury" dealership.

289 per hour labor.

Anya Moore is always fantastic ! The reason I?m one My 22nd Mercedes. Bill Scaggs jr

The service was great I really enjoyed my visit, they had refreshments there for the customers. I really enjoyed my visit there.

Mr. U at Mercedes Benz of Pompano deserve 10 stars

Excellent inventory and fabulous staff. Mr. Abe and Mr. Koby were amazing and knowledgeable. My experience was superb and the vehicle impeccable.

After a troublesome experience with my new car, and difficulty with another dealership, I found hope in Pompano. The customer service was superb. My service advisors communication throughout the experience exceeded all expectations. He worked hard to get me a loaner as soon as possible although I came to them unannounced. The rest of the staff was friendly and I highly recommend Pompano for service and repairs.

Anya Moore is fantastic. ! The reason I come to and continue to buy Mercedes

Fast, reliable and good communication. Everything was taken care of on the same day even though I expected the vehicle to be in the dealership throughout the weekend.

Good morning, Mercedes, family! I’m overly enjoying my car because of all the perks and just the entire experience in owning my new car. Purchasing was super easy and fast. I was able to get in and out. There’s no other place I would have wanted the go. Staff treated me well and assisted me with all my worries as well as my concerns.

We decided 2 trade in 2 cars and buy a new SUV. Our sales person, Conrad, made the process stress free and enjoyable, as did Samantha, the finance rep/closer.

My wife and I recently visit Mercedes-Benz of Pompano and I can't think of a single thing they could have done better for us. From our initial look around at all the vehicles they had, the test drive with our excellent salesman, Abe and meeting with their financial guy Scott setting up financing. The entire experience was top shelf all the way around. They also took 2 vehicles we had as trade-in and gave us top dollar for both. If you are in the market for a new or used car, we highly recommend you give these folks a call.

I was visiting my son in Pompano Beach when the engine light came on and stayed on. I did not want to drive back to NC with the light on. Pompano Beach Mercedes was able to quickly set up an appointment for me to get my car checked out. Ilija was my service person and he was wonderful. Being a senior citizen, he was very patient with me and answered all my questions. He called me several times while my car was in the repair shop to update me on what was being done and when it would be ready for pick up. I was very pleased with the service I received. Ya’ll are great!

Until a week ago my Wife and I did not know the first thing about Mercedes-Benz but after choosing to visit Mercedes-Benz of Pompano we were very pleasantly surprised at the inherent ergonomic feel of these cars and how pleasant the purchase experience can and should be. Our Mercedes Rep (Conrad) made us feel totally at home in the learning and buying process. The next time we need a new, quality automobile we will be sure that this dealership is the first stop on our list. We are beyond happy with this car. Cheers.

Brought my GLS450 in several times for some issues under factory warranty , such as engine stuttering and smoking and notorious air suspension problems with excessive rear tire irregular wear. Dealer kept the vehicle for over a month for several Instances and couldn’t get it right. I had to bring back over and over. While they had my vehicle for such long time, they were charging me fees for the loaner vehicle exiting the tri-county area; despite the fact I explained my work requires me to drive to collier county ( which is closer to many places inside miami-Dade or Palm beach itself ). After they “ finished “ working on the vehicle, i drove about 5 months and the engine knocked with 66K miles. Whatever they did prevented oil to flow properly according to another dealer’s prognostic. Also, a long time problem I was having with the tire wear was resolved quickly by another dealer just by performing a correct alignment / camber adjustment and airmatic spring replacement. My vehicle really started riding smoothly again when I quit using MB of pompano. It’s a pity. Such a huge store, closer to me, with such sloppy and irresponsible service.

Since the beginning, the agent was super nice and helpful, the dealership was also very attentive to me, by helping bring a car I saw and liked and wanted to apply to, from another location. The process was easy and everyone was very eager to help me, making recommendations and giving true and honest advise. I will totally say people that Mercede Benz of Pompano, is the best place to get your next car!!!

The team were warm, courteous and Hayden was great.

A few bumps but overall good. Customer service director was excellent.

Xavier and Billy were great. My experience was incredible and the facility is top notch.

Steve Rahal was great, he and his manager worked magic for my wife and I.

I recently had my GTC roadster worked on in the service department. I had a very good and positive experience. Anja was our service writer and was very helpful to have the work expedited in a very timely manner. The ease of getting in and out of the service department was very easy and also great that everything was under A/C. We will definitely be using this dealer in the future even though it’s a lot further away than our local dealer it’s worth the drive. Good job Mercedes of pompano/Anja.

Excellent reception, waited for the service and it was completed in a timely manner

1. Too much turn over and complex process 2. Inexperienced notary and maybe sales person 3. Not notifying of dent until signed contract 4. Dent is still seeable after delivery 5. Got a new registration and plate while already have one

Super happy with my experience purchasing a car. Isaac Bertho and Scott Anderson were excellent!

Have the best service and explanation of my service was given very detailed. The Lyft to and back from my apartment was offered and taken. Will 100% recommend to anyone .

Not the best communication & they don?t make you feel like your at a Mercedes establishment

I actually was looking at a Range Rover. I thought it was located at Land Rover but it was located at Mercedes of Pompano. I called to see if they had it . I received a Text from Conrad OMG went above and beyond went above and beyond to send me pictures and assured me he had the truck there. I came in was at awwws over the truck. Between Conrad and the sales Manager who went above and beyond to get me in this truck. Let's say 2 weeks later I smile every time I walk out my front door to get in my Range Rover.

I had the most incredible service at Mercedes of Pompano! I walked in after getting a flat on the highway and "Frank Aliaga" took excellent care of me. My tire was replaced and I was on my way within an hours time! Best service ever!

They provided great customer service, I was in and out in a timely fashion. I was offered transportation to and from the facility.

Justin is a great salesman - he is personable, respectful, polite & was attentive to our needs. He got us the car we were looking for. Thank you!

Always positive experience very good service dept.

Xavier made the process very smooth and didn?t treat the transaction like a sales transaction

Customer service was great ? I was impress with my overall experience;my vacation was save

Buenos días, como siempre ustedes siguen manteniendo un excelente servicio de atención al cliente en todos los departamentos,

A shout out to Brad in service department. There shiulbe more like him.

Great service

Mr. Flaucher Reginald was excellent. He answered all of our questions. We had an Amazing experience at Mercedes-Benz of Pompano. Recommended.

Exemplary customer service from Bradley Markoff in an attractive well-maintained facility.

Excellent service! Our salesman Dave Munich was outstanding! He was very friendly and helpful. Went out of his way to be accommodating. Highly recommend him and this dealership!

Very professional staff!

Service department hear is on point! They diagnose things properly and quickly. I’ve always had good experiences here. The car detail department needs a little more attention to detail tho.

I loved the customer service and the attentiveness from Issac and Samantha. They make a great team and know how to work together to provide such great service. If I ever need another car I will be sure to reach out to Issac to help me find a good deal.

Very accommodating, efficient and friendly. I would recommend this dealer to friends and family or anyone.

I needed a second key for my car. I called Parts and they assured me they had the key and it would take 20 minutes to come in and have it programmed. The Key cost Over $1,000! $660 for the key and almost $300 for Labor for 20 minutes to program a key. (The rest was tax).] They told me it would be expensive, but not the amount before I started. I assumed they meant $300 which I once paid for a Lexus key.

Xavier made my purchase very smooth. He’s very friendly and not a pushing salesman and made me feel like family. I came back to this location because of Xavier. Thank you for superior service.

I had a difficult time with other service dealerships in the area so I decide to give this location a try. As soon as I arrived Iljah promptly became available to discuss with me. After a short conversation he had everything ready to go, even had loaner vehicle available, in less than 30 minutes I was out the door. He even went ahead to handle the extended warranty negotiations for me. I’m really appreciative of Iljah and Mercedes Benz of pompano for being so easy to work with and straightforward. I really appreciated the text communications throughout the whole process.

Service advisor courteous and professional. Work done in a timely manner.

I purchased a used MB from this dealer back in March 2022. The dealer only had one key, I was promised a 2nd key, but it had to be ordered. It's now 5 months later, no 2nd key and the salesman does not even respond to my phone messages or emails. Horrible customer service.

Shopping for cars can be a tough experience for those that have to deal with high pressured annoying salespeople.... THAT is not what you get here. No pressure- freedom to move about looking and examining- help with a smile-friendly and no PRESSURE

Great experience

Excellent Service!!!! Would recommend. I will always use Mercedes-Benz of Pompano.

Repaired my car very well. Excellent service overall. Stuff is super helpful and Brady went upside down to guarantee that my car receive the appropriate service it needs. Much appreciated!

From the moment I arrived at the Pompano dealership I was treated with friendly and efficient service. Armando Ramos and the rest of the team did a great job. Armando kept me informed on the progress of the service on my car and ensured that I got in and out as quickly as possible. A very positive experience from start to finish.

Mercedes benz Dealer on Pompano Beach Please everyone go there to fix your baby Best mechanic technician there

My experience with Robert Abrahams was superb, he was just a gentleman! Robert went above and beyond to deliver a excellent service, even after the sale Robert keeps in touch to see how I am doing.

Very professional people. They didn?t make me feel overwhelmed at all. Very patient and honest. Isaac helped a lot.

Everything went smoothly with our repair. Only suggestion would be better communication with the sales associate

My experience buying my new Mercedes was excellent at Mercedes Benz of Pompano Beach. The customer service was excellent. The financing was excellent also. The process was easy and quick.

From the sales representative to the finance department the customer service was amazing. My rep Donny is so awesome. He walked me through the whole buying a certified Benz process. I flew in from the ATL and was picked up and later in the day I drove my 2019 GLA 300 back to Georgia! Thank you Donny so, so much!!!

Excellent service from Frank. He called back with updates on my car. Explained the issue clearly. Very professional. Overall is excellent experience

Service was super friendly and prompt, no issues there except that later when needed to use the windshield wipers, NO FLUID??? Thought that a full service would have checked on that and totally missed it...

Frank was great! Got the key programmed right away.

Frank is very professional. Called me back many times with updates on my car.

I recommended any one that wants to drive the best to buy with Mercedes of pompano if any Mercedes owner needs services Mercedes Benz of pompano the fly way the Mercedes way located in pompano beach,fl check them out if you haven?t yourself ?

El trato es insuperable mejor imposible y todo en casi tiempo r�cord lo mejor Gracias

My experience was excellent,my seller person was very helpful he made I got everything I needed because there was only one key and no floor mats and he made I got them by mailing them to me, so I would have to come back and pick them up.

My service advisor, Hayden, did a great job of quickly taking my information for the service and getting me out the door. He was very professional and called to tell me the status of my car.

My experience at this location was extremely pleasurable! My Service Advisor John was amazing !!

Nice, efficient and to the point. My a/c was blowing warm air. Techs diagnosed, found the problem and fixes it. I am very pleased. Thank you Anja and service team!

The dealership and service manager were respectful and helpful. However, I'm assuming due to "supply-chain" issues, wiper blades and an letter/emblem were not in stock and had to be ordered. I was disappointed that I have to bring the car back, but this probably is symptomatic of the times we all are experiencing.

I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offer

very happy and friendly and quick i will go back again

I was extremely satisfied with the sales manager Billy , he was very professional and courteous . I also recommend Steve R. and David M . as your sales associates.

Service was good, Car has returned clean, time attention good.

Hayden was awesome . Very professional . Everyone who I spoke to was very helpful and knowledgeable

Excellent customer service for my car service. I was in and out of the dealership quickly with the rental loaner in less than 15 minutes. Can?t ask for more efficient and well attended service.

Service was easy, pleasant and professional. We were updated on progress and delivered as promised. Thanks to Bradley and Errol not forgetting the folks who were there to greet me when I pull up.

Armando is my service advisor and he is very helpful always solves my problems as fast as possible. Great customer service and a genuine person. I have no complaints

Extremely responsive sales team , found us the right care and provided excellent service

Brought my vehicle in due to flood damage and was hoping to get it repaired via insurance claim. Frank in service got me into a loaner while I awaited the final word from Insurance. The bad news is my vehicle sustained too much damage tobe repaired and was deemed a total loss. The good news is Frank was on top of it all and communicated with me throughout the entire process and gave me time to return the loaner on my free time. It was a sad day to lose a beautiful car but I will be looking to purchase another soon and if it is a Mercedes Benz I will be sure to bring it to Frank at MB of Pompano.

I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I had a proposal written out in text form containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.

I am a mercedes “newbie”. So I wasn’t sure what to expect bringing in my 20 year old e320. Gotta tell ya that the whole experience was awesome; from Koby my advisor to all the valets. Clean, professional work, start to finish. I got that ‘I will take it back if need to’ feeling. Kudos and thanks to ya Mercedes of Pompano.

Armando Ramos was my service advisor and he was amazing. He was very professional and helpful in many ways. The facility is clean and the staff is friendly and very helpful as well.

Deal with Armando, very professional and a pleasure to deal with

My experience with the suv that I purchased has been the worst, I’m very sad to say that I regret buying a car that came with a factory defect, how is this possible? Mercedes Benz has been a reputable brand. What’s wrong with them now?

Dealing with my salesman Conrad Lewis was effortless and smooth. The management team including Mike Lucia and Russ Kerr was also seamless. From the first point of contact to the end was and enjoyable experience. I highly recommend customers looking for a Mercedes Benz to consider and head out to Mercedes Benz of Pompano Beach!

was great and Frank served me very well, I had a good experience

It is always a pleasure bringing my car here! Facility is beautiful Service is top quality People are helpful, courteous and friendly.

I was in the process for shopping for a replacement for my 2020 GLE. I was T-boned by a reckless driver and I was able to walk away. My car was a total loss. I had bought my car from this dealership the year before. Everyone was as wonderful as they were the prior visit. They understood my situation and were able to find me the exact car I wanted. i was in and out in no time. I would highly recommend.

A supervisor phoned me shortly after my car inspection and repair job was done. I repeat here : The men were extra courteous taking in and sighing out the next day right on time!

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Overall , everything was good, good guys, polite, fast service, very clean, and the manager at their service is an exception guy, very polite and gentle, he take care of me in few minutes fill the papers and try to find th problem soon PF me Mercedes? g 63

Great staff thank you for my first maintenance to them And thanks for helping me to set my Mercedes me , so much fun now ?

Thanks Pompano Dealer for the exellent customer service provided to my schedule in the regular maintenance for the firts year or 10k miles with mi MB E350.

Great place to buy and also for service Honest and knowledgeable

A pleasant visit to the service area at Mercedes Benz Pompano Beach. On time, we?ll performed, good customer service.

Purchased a wonderful car a week ago. It's very comfortable and stylish looking, look forward to having this car for years to come. Customer service was awesome, the credit application took only 2 hours and went so smooth. Highly recommend this dealer.

Best car experience Ever !!!!! Isaac the sales guy were amazing!!!!! From start to finish everything was perfect Thank you

Armando is the best service advisor at Mercedes-Benz of Pompano ??????????????????

Mr Elio was very helpful and attentive. He made the buying process easy and pleasant. I would recommend him to anyone buying a car.

Extremely attentive and customer oriented. Great service system

100% recommend this dealership - Armando has been my service advisor for several years. Always delivers what he promises and in a very timely manner- straight forward, honest and personable - hard to find today.

Recently moved to Florida brought my c63s in for a recall took care of it fast very professional and clean facility. My advisor Hayden was very professional and knowledgeable so I will definitely be back for my services on my vehicle.

Always a great experience with Armando the service advisor

I purchased the new EQS450+ in January 2022 and only driving for a week it started to give me some trouble. First, interior ambient lights, then major issues like battery and drive unit...Since then it has gone to the MB service 8+ times and still has some issues (coolant level, bolts, etc) I finally decided to part ways and took advantage of the lemon law so that MB could buy the car back. Aside from all technical issues, car drives and feels like a dream.

Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.

Great experience Bradley knows what he is doing and job was done in a timely fashion

Armando in service is on top of things while your car is there. Very honest and gets the job done

My service advisor is EXCELLENT, Armando. I have been dealing with him for about 10 yrs. He knows Mercedes? product and if he doesn?t he gets the answer. He actually READS MY CAR RECORDS, had other advisors, didn?t have a clue about previous repairs or updates. Customer comfort this dealership NONE. TV BROKEN, NO ICE MACHINE, suggested when tv worked put on closed caption. Been to other dealerships , made it pleasantly easy to pass the time. Small snack bar or easy food SVC. If you have an issue, actual mgr never seen or never returns calls.

bradley markoff was my service advisor. he did an excellent job in handling both my vehicles

I purchased my first Mercedes at the Pompano Beach location and I was super impressed. Everyone was super kind and patient, I felt very taken care of and supported throughout the buying process. The people in the parts department were super communicative and helpful during a wire repair process. I will definitely recommend to anyone interested in a Mercedes.

I purchased the car from them, I take it for maintenance and I also use them to repair my car from a recent accident. They provide good roadside assistance. I feel secure if anything goes wrong.

Went in to get car service told them blind spot sensor is not working advisor forgot to tell technician. Had to send the car back advisor states it was fixed. Told the advisor about the back window not going down. Advisor stated i would need to make a future appointment bc parts needs to be ordered. Left dealership only to see blind spot sensor light came back on and now my door will not lock. Went back to the dealership they claimed it was fix left dealership again only to notice said door is now not opening from outside and if it?s opened from inside only way to close the door is to put the child safety lock on. Went back to the dealership today. They are telling me that there is no power to the door and I have to operate it manually when it was working prior to going for service. They have incompetent technicians.

The best experience Keith is awesome ! Everyone is very knowledgeable and made the process so easy.

Great service and very attentive to detail. This is my second purchase and experience with auto nation and would highly recommend.

nothing to change you are always very cold in your contact, the information given on the vehicle is not fully taken into account, the bill is excessive for an oil and filter change and the steering adjustment has not been made

Best Experience you'll have when servicing your Mercedes Benz!

Have been buying at Mercedes benz of pompano for over 20 years now

Excellent experience! Competent, professional, and pleasant salesman. Thank you

AutoNation is a big scam. Inflated service prices, i dont trust the authencity of the parts they put in, misleading coupons on their websites, rude pompous associates. I switched to the Ft Pierce location which is not part of AutoNation. Honest, decent and my oil change is more than half of what they charge at AutoNation.

I was toying around the idea if I should sell my 2014 CLA250. I walked into the Mercedes-Benz of Pompano showroom and asked who was the best salesperson in the showroom? I was told it was Bob Abrahams. Bob provided me the knowledge, experience and guidance about selecting a Certified Pre-Owned Mercedes. I settled on a 2019 C-300 AMG Package. I, myself when it comes to cars are extremely picky and detailed. Mercedes of Pompano was able to meet my demands and deliver a beautiful performance machine. When looking to buy or lease, ask for Bob Abrahams and for service, request Ilija.

Very nice experience. Isaac was my salesman and he was very knowledgeable about all the equipment of the car. Friendly service without the pressure that you may experience from other dealerships. Also they had the best/most selection of cars.

great team support used car in excellent conditions

Great experience, punctual and even provided a Lyft to and from my office.

My service consultant, Marcus E. Was excellent. I was waiting for my car and he kept me updated on the repair process. Really appreciated his attention. Thanks

I asked for a manual for the car I purchase. It took 2 years to get it. I asked several times for it. The last time I asked for it I was told you waited 2 years to ask for it. I replied I asked several times for it. Finally I received some attention and the service manager made a few phone calls and after about 45min found out it was on shelf somewhere. He went to get it and gave it to me. This is completely unacceptable.

Great Salesperson Used Car Manager very helpful finance department was very helpful

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

Excellent service and fast repair. Great follow up

Car was in another dealer, there are some but and prices that need to be addressed, that will be tomorrow. I?ll do a 2nd review after service is done. So far do good.

Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!

Car starter still not working properly. I do not know what to do any longer. I am recording everything step when I'm to turn on the key and start the engine. That's the only advice from my lawyer.

From the person that greeted me when I pulled in, to the pick up of my car. Everyone was very pleasant and helpful. No stress and no wasted time.

This is the 3rd Mercedez we buy with Fernando! He and Umut we awesome. Straight forward never pushy! I highly recommend these guys!

MB of Pompano is exemplary. David Minnich, sales and Giancarlo in financing were a pleasure to work with.

My experience was second to none, each time that I come to location it is a pleasurable one.

Great dealership with lots of inventory, we were looking for a glc amg coupe and found one here for a great price, Our salesman was great in helping us through this purchase

Armando and your entire service team provided excellent service. All were very professional and helpful.

Everything was talked about in advance. Service representative outstanding

Anja, my service writer was excellent. Very professional and very helpful. Highly recommend her.

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

Professional customer service and efficient services.

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!

Great service. Went above and beyond to help. Fast and efficient.

Great customer service from the staff. I am satisfied with the repairs.

Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.

Best experience buying a new car. I recommend this dealership to all my friends.

Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house

It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.

I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear approx 2? on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Besides that, I like that car.

After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I wanted is a very limited handbuilt amg gtr so slim pickings finding the right one. After seeing my dream car online I contacted the dealer and was amazed at how professional they were in answering every single one of my countless questions, sending pictures and videos, just totally took care of any concerns I had. I had to finance the car and after working with my local credit union trying get the transaction done the dealership requested they see if they can match the terms and literally less than an hour the transaction wad done, I couldn?t believe it. All maintenance and more was done including fresh tires and 4 wheel alignment all at zero cost. If you are shopping for a new or used car I highly recommend giving MB of Pompano a call! The internet buying experience was so easy and effortless and hassle free. Thank You Xavier and Robert for all the help.

I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will come back a 120,000 - fine. Then, after the service, they said they would not reset my service notification until I changed my spark plugs. ???? Not happy

Salesman was great! ( and I don?t like salesman!!)

Every time I go to Mercedes of Pompano my representative Bradley Markoff never disappoints! He always gets the job done with as little inconvenience to me as possible. I would highly recommend this place of service to everyone! Always handled professionally and with class!

Haden was great to work with. He is very professional.

My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

Very efficiently managed. Prompt courteous treatment.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .

Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !

Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.

Our car is low so when we parked we hit the parking stop bumper. It pulled our front bumper loose. We went straight to Mercedes of pompano and we saw Andrew Almanzar. He was wonderful. Very professional and friendly. We left our car and it was fixed in just a few hours. We were very pleased.

Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service

I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldn’t recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida locations.

Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan

I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the code. What makes it interesting , they quoted as? costumer dined the service? remarks. Not even written estimate , or type of the work .. I Checked with other dealerships , later on asked adviser for the part cost $ ..! There was nothing at my print out report . Then I had to go back the pompano for written quote . Turned up to be while other 2 dealers charging $147 for the same part I had a quoted for $233. You figure that out ..!!! Besides the service adviser , treatment of their costumer and mentality based on nothing but draining your wallet and suck it in dealership style. Checked exactly Service with other 2 registered dealership in the area , and guess what Others don?t even charge the diagnostic if you get your car fixed at their location versus I was clearly told by the service manager , regardless the service , they will still charge the diagnostic fee. Which is. $246 By the way , if you happened to go there , please ask at your final bill, when they you use only batter power , What is the $25 extra charge as shop expenses .?????... totally crooks and lousy place .. check with other MB dealer around since you won?t get your car back from any type service in 2-3 days from this people .. good luck ..

Eric is one of the coolest guys that I have met on my car buying journey . Not pushy just extremely helpful...and he's from Boston

Anja took care of all service problems, she was efficient polite and thorough. Car was finished on time and clean.

Anthony was terrific. Personable knowledgeable helpful willing to go the extra mile Diligent

Brad did a great job communicating and getting to the root of the problem The car drives great now

Had recall on passenger side airbag ... received notice via US mail and email. Called dealership in Pompano Beach where I purchased my car ... made appointment. Arrived right on time. Car was checked in and 40 minutes later, I was informed that my particular bag ... was on back order ... would be perhaps 2 weeks or so before it would be received as it was coming from Germany. Seems like they should have known that when my appointment was made?

Miss Ailed Riverol attitude and professionalism is to be commended. She was attentive and helpful in solving my wife?s situation with her car. Thank you again, Miss Riverol.!!

Xavier Cordero is the best in car sales. He is responsive and makes the process smooth and drama free. He helped me track down the 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

Bradley is very professional and helpful each time I need service.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Great service. Highly recommend this dealer for service options.

My experience was wonderful. My service agent was wonderful.

The customer rep that assisted me, Ronnie was very helpful and polite. I brought my car in for a recall on the passenger air bag and he was able to get another issue I was having with the ac fixed at no charge plus I got my car vacuumed and clean for free. Highly recommend for great customer service experience and overall care for my vehicle.

Mike is amazing. Everyone there is so helpful and Easy to work with

I've bought and sold at least 20+ cars in my lifetime. Working with Fernando and Ashley was great. Friendly, sincere, interested in satisfying the customer, not at all pushy. Started at 10am and by 3pm I was driving home with a CPO MercBenz that had everything I wanted, along with a great price and no-hassle trade-in. My only comment is that the information (car features and options) provided on their website and the MBUSA website did not match. But they did not state more than the car actually had, so not misleading.

All done in an efficient fashion. Loaner supplied without hesitation. Armando, the service advisor, was helpful and knowledgeable.

Harold was wonderful. He listened to exactly what I was looking for in a car and worked very hard to find the perfect car for me. I had a great experience l!

This was the absolute worst buying experience and vehicle I have ever purchased . They repaired the vehicle just enough to get it off their lot. Within a few months it started to have major problems. I would NEVER buy another Mercedes and never do business with AutoNation again.

The process of purchase was easy and fast. It didn?t take long. However customer services in this dealership lacks professionalism. As of today I haven?t received my extra key promised during the purchase and they don?t follow up on you. They try to make you buy extra warranty and when you say that you are interested they get upset.

Pompano Mercedes appears well organized. Bringing car in for work is well run and time efficient in and out with paperwork done and loaner car ready to go. Same upon pick up speedy process with paperwork and my car ready after a wash.

My sales Rep was awesome. I had a small hiccup with a previous lender and they held the car for me for an extra 2 weeks even with other potential buyers. Highly recommend Mercedes of Pompano

My first Mercedes and Not what I was expecting. Outstanding customer service and easy to deal with. Will purchase from this dealership again in the future!

Everyone ls super nice, specially Rodney. He is always very kind and helpful. Thank you Rodney! Darla

I had an excellent buying experience at this dealership.

Dealership was as neat as a pin and everyone was extremely nice

The service dept. is very weak. They are not customer focused...do not answer the phone, do not return phone calls, do not repair the vehicle correctly the first time, and always end up with other issues after bringing car in for repairs (dirtier than what I left it, flat tire, etc.) The saving grace for the dealership is the GM!! He is fantastic and makes things right. The issue is he is only one person and his team hasn't come around yet to being customer focused.

Anya is always professional, kind and promptly returns all messsges. She?s the best advisor.

Had to make 3 appts... they promised a loaner... but none was available for my first two appts.

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 - dollars they owe me. Get ready AutoNation!

I am very pleased with the service department. My service writer did a great job in his follow up. My problem is hopefully resolved.

Disappointing. First time service visit. Dumped into the waiting area, no explanation or tour of facility. Waited two hours for my car. Asked 3 times about fixing the seatbelt retractor and was told it was being done. It was not. Asked to have tires rotated. "Work not performed at this time" was on my invoice. No explanation as to why not. Compared to my previous Cadillac service experience MB came up far short.