Recent Reviews from Mercedes-Benz of Pompano

I have purchased dozens of cars over the years, but my experience at Mercedes-Benz of Pompano far exceeded all of my prior purchase experiences at other dealerships by quantum leaps! In addition to my professional and personable salesperson, my experience with the entire support and executive team was excellent. A memorable experience. I will come back to this dealership for all my future purchases!

Great customer service and excellent mechanical service.

Elio in sales is your go to guy. You won’t be disappointed. He went above and beyond for us. It was kind of a process, and he was super patient and willing to do whatever it was. Would definitely recommend him.

Extraordinary attention to detail and the highest level of service.

Excellent dealership. Very good service and representative Mr.frank Aliaga

Have been a customer since 2011, first class all the way at all touch points. Anya in service is the best!

Brought my mercedes into be fixed. Tried 5 times to reach the person assigned to the repairs. Could not be reached. Repaired the car without my permission. Paid over 2000 dollars

Armando was great!! This was my first time getting my service at this location and it was an emergency! Armando and the appointment scheduler got me in right away and we?re so nice!

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing?my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called ?service.? If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

I did not feel welcome at the service of Mercedes-Bentz of Pompano Beach. My car needed a service for jerks at high speed and unexpected engine shuts down. After few days of service, the car was return to me as fixed, however, the issue was not resolved. I was charged tremendous amount of money just for nothing…my car is not safe for driving as it continues having jerks and engine shuts down. I wonder, if they even tested my car for driving after so called “service.” If they would, they definitely would notice that problem still exists. While scheduling an appointment, I requested a loaner. Upon arrival, immediately, I was told that I do not qualify for one as my car is few years old. After a dispute, they assigned one for me. I definitely was treated as an intruder, not a valued customer. I would not trust this dealer at all. They service is poor and unreliable. Do not recommend.

Excelente Servicio

Umut, our sales representative was amazing! His knowledge and professionalism was second to none. He made the whole car paying experience such a pleasure for me. He was patient and understanding knowing this was my first Mercedes purchase I have ever made. I will definitely be back to purchase a second and many more vehicles in the future. Thank Umut for helping me buy such an amazing machine!

Very good experience! Beautiful space, great staff!

Best car dealership experience I have ever had!! This location has the most variety of cars and I was able to finally find my dream car in the right price range for myself… I highly recommend this dealership! Everyone is so helpful and nice without being pushy in any way.

I was very pleased with the handling of the recall, my Mercedes GLC 300! The timeframe was as promised, I got a ride to and from my home and I picked up the car shiny and clean. Thank you!

We had a wonderful experience at Mercedes Benz of Pompano! We went to browse and fell in love with a car that we couldn’t resist along with our salesperson Reggy that sealed the deal! He was so patient and extremely accommodating making our car buying experience very pleasant.

Had an issue with a loose plastic sunroof panel which was subject to an recall but my VIN number surprisingly was not included. Dealership offered to perform the repair under goodwill, at cost with 50% contribution which was acceptable since I needed it repaired right away and the regular cost would have been $2200. Repair was finished quickly in one day and looks great. Thanks to Service Advisor Frank Aliaga

Great Service

I'd like to take this opportunity to thank MB of Pompano, the utmost best service ever, mainly Mr. Shawn Bressman who was very professional and appointed Mr. David the sales man to show me all the features, etc. I am very pleased and will recommend MB of Pompano to anyone interested in a MB.

Keith was best salesperson I’ve ever had. What an asset to you’re company. Unfortunately after 7 months I have to change my 5 Star to a 1 star. Went to trade in my Mercedes I purchased 7 months ago to buy another car there Ave they offered me $14k less. Really. What an insult. So you either sold me a car way overpriced or you don’t appreciate a repeat buyer and offer me way less. I’ve even said I’ll be buying a car a year. Imagine. Loosing a customer that will buy a car every year.

My experience at Pompano Mercedes was excellent. Their staff was professional and friendly. I appreciated the super clean environment and would recommend their service team.

I have a horrible experience with this dealership. Several months ago I purchased a new car and paid the whole price in cash. They told me that they would arrange for the title to be sent to me by mail in 3-4 weeks from the date of purchase. Since then I have made multiple calls to the people who were involved in the process of buying the car. They do not take my calls, they do not return the calls and they do not answer any text messages. Their phone voice-mails are full, you can't reach an operator, the recording brings you back to the same main menu. Needless to say that the title never arrived. They only care about a customer when they need to sell you a car. After that they will ghost you.

Had some unusual smaller issues which were diagnosed correctly and repaired quickly.

Frank is very good at his job and made every effort to get this done in an expedited manner which I appreciated

Cederic was terrific he was on the phone with me until such time the problem was resolved a terrific representative for Mercedes

Nice showroom, good service and friendly staff. However, was only provided one key after purchasing my car. Have asked repeatedly for a backup key but to no avail. Quite disheartening...

Rep never sent car to pick me up as promised. I had to call from street to dealership to be picked up. Then never did the job properly fixing my tire rims. Manager was very thorough and put on bill that he will fix tire rims at the A service in January

Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.

Fast, professional and reliable staff. Will recommend this dealership to others for sure.

Needed several maintenance procedures. All performed perfectly. Service Representative actually advised against a procedure that would not have been cost-effective at this time. THAT is exactly why I continue to use MB Pompano for service on both my MBs. Anja Moore is a consummate professional in her MB service field. Kudos and thanks to her!

Why Are Dealers Running Ads For Cars They Don't Have? Pure scan Please stop ghost advertisements. Why Are Dealers Running Horrible business ? 2010 Mercedes’ e350 $10900 it’s a trap

so far so good! I've dealt with many dealerships but thus far this has been the smoothest experience, we aren't all the way out the park just yet, but Xavier has done an amazing job and making sure he's on top of everything! i would def recommend them to family and friends and I'll be coming back to trade in my car with Xavier :)

Great service and professionalism.

I love this dealership! When I dropped off my car, they called a lyft to bring me home and later I was picked up when my car was ready. The best experience I ever had in a dealership. Highly recommended. And I will be back.

Harold was amazing. Answered all of my questions, which were numerous over several days of negotiation. He was extremely friendly, knowledgeable, and went beyond the call of duty. He was the best agent I have had (I have purchased many cars over the past 45 years).

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

My rep Bradley is outstanding and w his professionalism and thoughtfulness, he is an asset to your company.

If I could give 0 stars I would… We purchased the 2018 Mercedes E400, from Mercedes Benz of pompano beach. In November of 2020 after thanksgiving. We brought the car mid year of 2021 to get the steering wheel fixed because it was peeling and they only changed the middle console and not the steering wheel. Then around sept of 2021 the dash board started peeling as well we brought in to get fixed they kept the car for about 2 days then told us they didn’t have the parts it was on back order So I kept reaching out every month after that trying to get some answers but everyone I spoke to was very dismissive and rude they weren't helpful in any way. I went to the service dept last week June of 2022 after many attempts of getting my vehicle repaired. There was appointment in the system so I would’ve been able to receive a loaner vehicle but when I got there they told me they didn’t have a loaner for me so put in an Uber. So was displaced out of a car for about 4 days then they reached out telling me the car was completed. Then after I received the car I realized that night that the ambiance lighting wasn’t working on the dashboard so I made another appointment which was June 22 2022. I told them that I wasn’t satisfied with the work and I voiced my concerns then was later told if I wasn’t satisfied with the work I should trade in my car which I feel wasn’t their to tell what I should with MY vehicle . I requested to speak to the supervisor and the supervisor basic didn’t want to hear anything I was saying and said if I was going to continue to speak over him I would need to leave the premises and he said he was unwilling to fix my vehicle then he proceeded to call the cops on me. Then I was told by the cops I needed to leave the premises because they were not going to fix my car. I felt very racially profiled since I walked in that day they basically brushed off any concerns I had about my vehicle and refused me service. I contacted another Mercedes dealer and was informed that being that they did the work they should have warranty on whatever work was done so if something were to happen they should be liable.

I gave my car to an attendant and was told to wait to speak to my service advisor. I waited for 1.5 hour, then found the advisor, who said no work had yet been done on my car because I had not yet signed a form he had on his desk. He claimed to look for me, which I doubt because I never left the area. Not even an apology, just a question if I wanted to set up another appointment!

So easy booking place is calm quiet took me immediately had an issue with my insurance card for the loaner. They totally helped clear it up Car ready and waiting as promised. My go to dealer

Illijah & workers of Mercedes of Pompano gave excellent service. I recommend Mercedes-Benz of Pompano.

The service adviser(Bradley)he has been with me from the beginning. Very pleasant and professional.

I had a positive experience with the recent purchase of my 2023 Mercedes. There was no pressure by the sales team. This car sold itself. I am completely happy with my decision. Love my new car ❣️

Loved the clean and welcoming facility and the fact that they called me a round trip Lift to go to work and come back to the dealership!

My 5-star review is mainly because of Mr. Bob working there. I walked in without an appointment and he immediately came to assist me. He patiently listened to my likes and dislikes and showed me a few options. He was very pleasant to work with and helped me from start to finish to get the SUV I wanted! Thank you Bob!

The service consultant was very professional and the repairs were done in a timely manner.

Mercedes S550 was in because it didnt start. After paying $4190.00 for diagnostics, a starter, & an ME control module, car was returned running badly, ABS, suspension warning & Check engine light still on. Several items were broken at the shop. I was told that one would be repaired when part came in 3 wks ago. Never called and stopped answering my texts and calls. Now being told that I need to pay $289 to diagnose just the check engine light.

Frank is the best! Very knowledgeable and responsive. Great customer service.

Every time I come to Mercedes-Benz of Pompano, the service is swift, the customer service is awesome, and I always get the best service assistant personnel to take of care of me. I only want to go to the Pompano location although I leave closer to the Coconut Creek location.

Sam Edelsberg is the BEST Sales Associate! I have purchased vehicles with Sam for about 15 years. He is both charming and a master of the sale. He works diligently and creatively to serve his customers. Just this week, things looked hopeless in today's environment of insufficient availability, but Sam, was able to "make it happen"...and the administration at MB of Fort Lauderdale, supported his efforts...and I am now thrilled with my new vehicle!

Reggie provided the best customer service experience I have received at any Mercedes dealership. I have had four cars through mercedes and I will not go to anyone else except Reggie from now on. A true gentleman who went above and beyond anything I experienced in the past at Mercedes.

Very professional and responsive to requests

Above and beyond customer service!

Anthony Lawson was a great asset. He was attentive and honest. A truly pleasant buying experience. I recommend the dealership and Anthony. In fact I gave his information to a colleague who may be looking in the future.

What a great experience! One of the first times in purchasing a car that it wasn’t uncomfortable. My salesman Justin introduced himself and allowed me to look around on my own when I went into the dealership. They did not have the car that I was looking for, however Justin assured me he would look for one. He did not disappoint. He called me a couple weeks later to let me know the car I was interested in was arriving. I went in right away to see the car and knew I wanted it for sure. Justin walked me through the process of purchasing the car and explained everything. The managers were accommodating, and Gio in finance was helpful. After my purchase Justin inquired what I valued having electronically in a car, and programmed my car to fit my needs. He showed me how everything worked and made sure I was comfortable prior to leaving the dealership. I definitely wouldn’t hesitate referring my friends and family to this dealership and Justin. He even followed up with me a couple of days later to ensure I was satisfied.

I been going to Mercedes-Benz of Pompano for nine plus years. This is the second time after I picked up my car, I still has the same problems. I reached out to the Service representative that my problems still exist, can he take care of my situations. Days later I received a courtesy called reference my service. I explained to the caller that what i took my car in for wasn't fixed. She told me the Service representative will be calling in two days. I haven't received no call back from anyone from Mercedes-Benz of Pompano. As a customer for almost 10 years @ Mercedes-Benz of Pompano, I will not be going back.

Elijah was incredibly helpful. Thank you for great service.

Always a great experience at Mercedes Benz Pompano with Armando and the entire staff. They’re very professional , Reliable and Honest Ect

Umut was very nice and knowledgeable. He made the Buying process easy.

I did not have an appointment but was treated just as if I was expected. The process was thorough and my service representative kept me informed along the way.

brought car in for flat. tire they never even looked a the tire we were having issues with. Instead totally replaced different tire that did have issues but shortly after leaving dealership tire started loosing are went back and they tied to tell me I never told them which tire was having issues Now need new wheel which is cracked and was causing the tire to lose air

Kept me informed every step of the way.

Dealership was accommodating. My salesman Justin exceeded my expectations.

What can I say? They have provided me with great customer service as well as doing the job of taking care of my car with care. I drive all the way to Pompano Mercedes from Miami…

te service was great bradley was great they did all the maintenece in a timely manor and they even got me and uber to to my job from the deal and a uber back to pick up my car

Too bad I can't give them 0 stars!!! The service department is ABSOLUTELY HORRIBLE! I will give you the facts, you make the call: I got an estimate from Bradley Markoff to replace an OEM wheel and I was told to call 1 day before the repair so the wheel would be in stock. Called Bradley Markoff two separate days and he never called me back. Called a third time to schedule an appointment and gave a service rep the VIN. I was told the part would be ordered before my appointment. Called the day before my appointment. Anya, the service consultant never got any of my info. Wheel was never ordered. I bought the vehicle at this dealership. I will never set foot there again.

Came in with two nails in two tires had them replaced super fast service Hayden service Pro is excellent great dealer for mercedes service,,Dan

Extremely dissatisfied. Ignorance and lack of understanding the client's basic needs. Manager was sarcastic and pushy. The other staff were ignorant. The only person providing a good customer service was a man that assisted us. Thank you. I'm getting BMW.

Horrible service if they say it?s gonna take a day! That means three. And they never call you back

Bradley, the service advisor at Mercedes Benz Pompano Bch. Is an amazing professional, his knowledge and service is superb...he has been our service advisor for over 5 years thru different MB cars.....ask for Bradley....always

Always feel welcomed and all my questions and concerns are always answered/resolved. Ilija is a great help along with the rest of the team ☺️

Great service at all levels

Donny Lee was my sales person, he made the process of purchasing my car very easy and quick, I had a great experience working with him. I highly recommend him for anyone looking to purchase a vehicle.

Great experience , and I had updates with the process of my car thru out text messages . Ilija was great by updating the customer with the process . Thank you

Excellent service and very friendly, David was very helpful , thank you

GREAT CUSTOMER SERVICE FOR FRANK IN SERVICE DEPARTMENT

great experience with accomodating friendly people

This place has really taken extra time to make their customers happy. I brought my car in for service and not only did my service advisor walk me through all of the issues but the manager was involved also to make sure everything got done perfectly. I gave this dealership a high rating in all aspects because of their attention to detail and quick turnaround time when servicing my vehicle

I went to Mercedes in Pompano to buy a car for my daughter. The sales person, Ruth , was very helpful and knowledgeable, and she was able to give us a very good deal for the car. We were Very satisfied with the services i received at Pompano Mercedes Benz.

Went in for an oil change , was able to book an appointment and was treated like family and as usual had a great experience. Because of the quality and level of service I get from Lliga Gorgioski I drive 25 minutes out of my way to go to pompano dealership when Ft. Lauderdale Benz in closer.

Excelent Super kind employees Excellent quality and atmosphere

The buying experience was wonderful with plenty of different models to choose from. The excellent customer service continues after you buy the car. The Service Department are professional and top notch.

Do not recommend it!!! They have sales staff with no experience at all, cero customer service and/or will to sell or show you the features of a new car that is very techy. I'm new to Mercedes, went to the Pompano dealership at 350 W Copans Rd Pompano Beach, FL 33064, checked a first car that we didn't like and was offered to see a second one with Soon roof and "upgraded features", a car with almost cero gas, so we could only test drive on the parking lot, the motor engine light was on (they fixed this before delivering the car after a next day sale - red flag for the future of a very expensive service). For these reasons, I ended up with a "premium" 2022 Mercedes GLB for $46K ($58K after purchasing extra coverage and taxes) $10K down, with no Navigation installed from the factory, no Wi-Fi, and a cabin that feels like you are driving a Subaru with the windows down. I didn't find the map or navigation features when leaving this dealership with the car, but I thought I was going to find out later after reading the manual or seeing some YouTube videos, cause of course, the salesperson never stepped into the car to show any features, the financing process took longer than them showing and selling the car to me. I'm rejecting this deal and will bring the car back to them and never again with Mercedes. I called the salesperson Isaac Bertho, who of course has no clue about how to help with my complain and told me an experienced salesperson Ross- who did encourage us to apply and run our credit, will call us with a better explanation or solution. No call, no nothing from this dealership. I was also transferred to a sales Manager and was away of her desk.

Do not recommend it!!! They have sales staff with no experience at all, cero customer service and/or will to sell or show you the features of a new car that is very techy. I'm new to Mercedes, went to the Pompano dealership at 350 W Copans Rd Pompano Beach, FL 33064, checked a first car that we didn't like and was offered to see a second one with Soon roof and "upgraded features", a car with almost cero gas, so we could only test drive on the parking lot, the motor engine light was on (they fixed this before delivering the car after a next day sale - red flag for the future of a very expensive service). For these reasons, I ended up with a "premium" 2022 Mercedes GLB for $46K ($58K after purchasing extra coverage and taxes) $10K down, with no Navigation installed from the factory, no Wi-Fi, and a cabin that feels like you are driving a Subaru with the windows down. I didn't find the map or navigation features when leaving this dealership with the car, but I thought I was going to find out later after reading the manual or seeing some YouTube videos, cause of course, the salesperson never stepped into the car to show any features, the financing process took longer than them showing and selling the car to me. I'm rejecting this deal and will bring the car back to them and never again with Mercedes. I called the salesperson Isaac Bertho, who of course has no clue about how to help with my complain and told me an experienced salesperson Ross- who did encourage us to apply and run our credit, will call us with a better explanation or solution. No call, no nothing from this dealership. I was also transferred to a sales Manager and was away of her desk.

This was by far the easiest, stress free car buying experience that I have ever had! Our sales person, Abe Pourghassem was very helpful and friendly as was the rest of the team at Mercedes of Pompano.

Excellent.

This was the easiest car buying experience ever! I purchased 100% online and Umut was professional, patient, and responsive. The vehicle was shipped to us, out of state. Everything went smoothly. I only wished that the vehicle came with a full tank of gas. I don't know if dealerships do this as it has been about 10 years since buying a vehicle. With the prices of gas and the price paid for the vehicle, would have been a nice perk.

Hands down the most unprofessional unorganized dealership ever had to work with they drop the ball every chance they get and at this point I'm pretty sure they are stealing parts out of your vehicle as well as committing fraud stay away and do everything you can to take your business elsewhere trust me this company should and will be shut down soon enough

Very professional management and staff. Highly recommended.

What a fabulous experience it was buying a car from the Mercedes’ dealer in Pompano. The Gm, Mike , made a point of coming over to me to introduce himself. He provided his business card in case I needed anything in the future. The entire process was so easy!! I explained to Keith , my salesperson , what I was looking for. A few clicks on the computer and we found my dream car. I had decided to trade my car in. That took about 4 minutes to get the best quote for my trade in. The selection of options for maintenance and tire protection was so easy with Scott. I give the store an -11 out of 10!! The best!!Loved the entire experience- thank you Mercedes of Pompano !!

The best experience in buying a car, after several not so good experiences elsewhere. Fernando has proved to be the best in his duties of selling what the client wants. Then came Samantha who was the sweetest most understanding finance person to deal with. On top of that comes the best car in the world.

Professional..timely will continue to keep servicing my vehicle there

They are very professional, very knowleable

This was one of the greatest experience I?ve ever experienced with purchasing a car

Great experience every time I come to this location. Staff is attentive and courteous and I everything is explained in detail. It’s a pleasure every time I drive in for my services

Ehh my experience could have been better. My car was supposed to take 1-2 hours for a battery replacement but it actually took 5hrs. When I first arrived that had my old cars info and I told them I had a new car, they still gave me pricing for the old car… the advisor was nice but seemed overwhelmed. I’ll go to Delray next time.

Fast friendly service

I was on my way on a road trip and my battery light came on. My advisor Frank was able to fit me in and get me a new battery. Awesome hospitality!!!

Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.

One of the worst experience that I had buying this car. Sales associates can't control their emotions and management has no control over their sales associates. Unprofessional and if you are buying used car you will not get quality service. As the sales associate said I only get $100 for making this deal. Also a sales associate had no idea how to sell the car and how the basic functions work. Sales Associate told me to figure it out myself.

Best service I have ever received. Mercedes picked up my car fixed my tires and returned my car to me. Love the honesty and integrity - They advised me that having replaced 4 tires not too long ago my new tires would be covered by the warranty and I would only have to pay 50% - Joe Viola the after sales director is truly a blessing to the deal with. I would never go anywhere else.

First time needing to get service done on my car. I was helped by Kobe, who did an awesome job. This Mercedes location gives a level of customer service that is unmatched.

Service is always great but it does take a while.

Ruth always provided attention, follow-up and urgency, super nice too.

They took care of my problem right away

Horrible customer service. Violent and emotional sales associates. Management team has no control over there employees. Unless you're buying a new car, you will not get treated as a quality and valuable customer. Apparently sales associates only get $100 if they Used a new car. So sales associates rather not deal with you unless you're buying a new car.

The worst place. I’ve watched salesman look down on every colored person that walked into this dealership when they don’t even drive Mercedes themselves they just work there. You guys lost my business. I think you all forgot what city you’re in and the consumers that allow you all to feed your families. Everyone is racists there from the salesman- to service people. I highly recommend that you guys take a cultural competency course. Blue eyes & blonde hair only days are over so stop being racists.

September 22, 2022 My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and me. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!! Was it sexism,classism, racism or POOR customer service. I wont be back, Alfreda Lyons

Had the A-service completed on my car yesterday. Nice, friendly people, efficient service, care completed (and cleaned!) on time. Moving here from the west coast of FL, I've found my new service home.

If i could give nehative stars i absolutely would. I had asked for trade on options on a specific car, and specifically to be texted about those options 1because I'm busy and 2 so I'd have it in writing to refer back to. After ghosting me for a week I was finally called, never presented actual options, and asked what I wanted to do. Well, I WANTED the porsche. Now I'll be look elsewhere. You should probably teach the woman on your acquisitions team to RESPOND TO TEXTS instead of deciding for herself who's worth doing business with and who gets ghosted.

My name is Alfreda Lyons, my ex-husband and I have owned a Mercedes Benz vehicle since 2001. I live in south Florida. As a little girl my older brothers also owned Mercedes Benz vehicles since the late 1970’s. I have almost always owned a Mercedes Benz. The last 2 vehicles I purchased were from the Mercedes Benz Cutler Bay, Florida location. I have been treated with dignity and respect every single time I come for all the services and repairs my cars have needed over the years. In 2017 I moved an hour and 10 minutes away; however, I drive the nearly 60 miles EVERYTIME my vehicle needs repairs and service. I understand my car is older and may have some problems from wear and tear. I planned to purchase another vehicle the top of 2022 however, my daughter was murdered December 2022, so all of my plans and my ENTIRE life changed at that moment. I am beginning to get my life back on track while caring for my 2 grandchildren due to their mother’s death. The alternator on my 2014 C250 therefore I was unable to drive the 60 minutes to Cutler Bay instead I had to tow my vehicle to Pompano Beach Mercedes Dealership. I was extremely uncomfortable because I am a woman and I know and understand upselling in this business. My vehicle is 8 years old and although since purchasing my car I have always had ALL repairs and maintenance completed by Mercedes Benz of Cutler Bay. I am writing you to make you aware how I was treated on Friday September 16,2022 at the Mercedes Benz Pompano Beach location by Ilija a Service Advisor. From the moment he was extremely patronizing and demeaning. I felt extremely vulnerable as a woman with an inoperable vehicle. He started with the loaner I had to tell him I have owned a Mercedes for the last decade. I decided from that moment to have my son be the primary point of contact as I am emotionally unable to be victimized by poor customer service, patronizing communication and condescending behavior. Perhaps because my vehicle is a 2014 and not a high dollar 2022. Either way I deserve excellent customer service every single time I do business with Mercedes Benz. I dropped my car off Friday morning 9/16/22 nearly 10am. I heard back from Ilija at 5:53pm by phone indicating the shop is busier than usual a lot of the guys have a big job, and my car won’t be looked at until Monday. Monday 2:05pm I received a text message with service recommendations. I responded at 2:10pm via text and my son also called the Service Advisor Illija and left messages. We heard nothing back from the Service advisor no response. Today Thursday September 22, 2022, I received a condescending, patronizing and threatening text message indicating he needs a decision. If a decision was not made a loaner charge would start from the loaner department. I dare he make such a threat when he had NOT responded to numerous contacts by my son and I. I am unsure what the Best Practices are for Mercedes Benz regarding providing premier customer service. I was appalled and disgusted and I am saddened that I do not feel comfortable receiving service from my C250 from the Dealership that is closest to my home. I am not a first-time owner of Mercedes Benz I fully understand the process. My expectations were not met and definitely NOT exceeded. I will be picking up my vehicle tomorrow September 23, 2022. I will NEVER EVER EVER have a repair or service at the Mercedes Benz Pompano Beach EXTREMELY DISGUSTED!!!

The service experience is excellent and lives up up what MB owners expect. Knowledgeable advisors and efficient drop off and pickup. Ilijah was communicative and helpful in getting the claim covered and getting the work done timely. P.S. Abe is my go-to salesman. He’s no pressure and a pleasure to work with whether I’m buying or just looking.

The service department is among the best I’ve ever experienced. I’ve owned 6 Mercedes over the years and theirs is the most courteous and well-organized I’ve experienced. Shout out to Ilijah, my service advisor.

I was extremely impressed by the service I received at this car dealership. I was very nervous about purchasing a vehicle from a car dealer. I was so pleasantly surprised by the friendly staff, prompt service & beautiful facility. After I test drove the vehicle I coordinated with my bank for financing the purchase. I live over an hour away from this dealership. We were able to complete all of the paperwork remotely. Umut Gurbuz was my sales rep & he was very nice, seemed very honest, helpful, and authentic. We communicated with ease by text, email and by phone. He actually drove all the way to my home for the final signatures, kindly accommodating my late work schedule, & had my vehicle delivered to my home on a flatbed truck. I have never experienced such service! I highly recommend this dealership & most certainly Umut Gurbuz!

On 01/22/22, I dropped off my vehicle off to be serviced with Mercedes Benz of Pompano. 30 minutes after my scheduled appointment time I was greeted by Armando Ramos with "Whats a BMW doing in a Mercedes dealership?". Not, "Hey, sorry we are short staffed" or "thanks for your patience, how can I help you?" Great start with the customer service! I should've ran but the only reason I drove 1.5 hours to have it serviced with them is because I had previously purchase my Vehicle Care package when purchasing the vehicle in 2019. It should be noted that I had absolutely no engine issues or indication lights illuminated in my vehicle prior to dropping my car off for service. My only concern was at times my car would have trouble starting and one time wouldn’t accelerate. They advised that my (2014) battery needed to be replaced and I paid $444.69 for them to do so. After my service/oil change, they advised that the cam shaft sensor was needing to be replaced (this sensor was not showing prior to drop off). We agreed but they never fixed this or charged us for it. The service advisor called us and stated that they wanted to courtesy tow my vehicle to BMW in Delray to reset codes that were popping up after the oil change. After possessing my vehicle for over a month, on 2/21/22 Armando Ramos advised me that they had to go into the engine. I decided that this was not necessary as there was no indication of any engine issues at drop off and would pickup my vehicle. At no point in time was I advised that my fully functioning vehicle was now inoperable. When I drove 1.5 hrs to pickup my vehicle on 2/26/22 there was now a knocking noise, the check engine light was on, the drive train malfunction indicator was on and I was not even able to drive it out of dealership. I expressed my concerns to the manager Matthew Pickton that stated “they thought they did something wrong but didn’t”. He proceeded to tell us that it was our fault that the car was not serviced often enough. We advised him that we never had any engine trouble until the car was serviced by them and left in their possession for over a month. He then used the analogy. "If you went to a friends house and turned on the light and the light went out when you turned on the switch, are you financially responsible?" I do not think this was an appropriate analogy as a light bulb and an engine are on two very different wave lengths here. Why would he say that they thought they did something wrong? Its because they knew that my vehicle was not in this condition at drop off. I left my vehicle there as it was undrivable and I wanted answers. He would not give us any information. I spoke with Ailed the Care Service director and she backed up her manger almost sounding like a copy paste. On 03/04/22, I had my vehicle towed by my insurance to an authorized BMW dealer local to my home, after being threatened with $75/day storage fee from the service director Ailed Riverol. The local BMW shop NOT AFFIILATED with Auto Nation did a diagnostic on the vehicle costing us an additional $200. It stated my oil filter was new but my engine only had .5 quarts of what “appeared to be old oil”. The engine failed due to “oil starvation”. How was my vehicle starved of oil when Mercedes Benz of Pompano supposedly did an oil change? My vehicle holds 5.3 quarts of oil and was found to only have a half of a quart with no leaks? In addition, at drop off to Mercedes Benz of Pompano, my vehicle was clocked in at 91,214 miles. At pickup, according to my paperwork the mileage was the same at 91,214 for mileage. However, they drove my car during the time of their possession. Also note, there was 91,216 on my odometer at pickup with photo proof. The manager, director and even Corporate will not return my calls nor my request for paperwork and photos from their ipad. I call daily and I'm told by corporate that they will return my calls within 48 hours with not one return call. I have reported this dealership and want their buyers to beware because this to could happen to you.

This is my 3rd Service on my C300. Love going here everyone is friendly, helpful and very knowledgeable. Thank you to you all for top notch service!

I live in Atlanta, Georgia, and was looking for an E43 AMG with specific features. MB of Pompano was the only MB dealer nationwide with this car in stock and within budget. Since this is a long review, I want to start with all the problems this CPO car had when it was sold to me. Then I will share my experience with this dealership, which ignored all my concerns, emails, and phone calls. To date, I have not yet to hear from them. The CPO car sold and certified by MB of Pompano came with the following defects: 1. The differential needed to be replaced. The car made a scratching noise while driving, and the suspension compressor was very loud and scratchy. 2. The steering wheel was not centered, and the alignment was off. Later we know the issue was the steering rack failed internally and had to be replaced. 3. The car was delivered with the check engine light on (P0442 Evaporative emission system leak detected). 4. The vehicle's ride height was off and needed to be calibrated. 5. The brake fluid was old and dirty. It needed to be flushed and replaced. 6. Front parking sensors were turning on randomly when it was raining. They later realized the sensors were not properly secured. 7. The driver's floor mat was damaged; the passenger's floor mat was missing. 8. Odor bottle in clove compartment did not work and the bottle was empty. 9. Tires were not balanced 10. Bluetooth microphone did not work In addition, I had to hire a private transport company to pick up and deliver my vehicle at an additional cost of $1,200. This is because MB of Pompano kept postponing the delivery of my car, after I paid $800 for the transport cost. I eventually received a refund from them after 6 weeks of me calling and emailing with reminders to process my refund. When I noticed most of the defects once I received the vehicle, I informed MB of Pompano, hired Lemon Squad to inspect the car, and took it to Mercedes Benz of Marietta for further evaluation. All the defects were confirmed. I have the independent report from Lemon Squad and the repair order detail invoices from MB of Marietta, and I am happy to share them with anyone. The car was delivered on 07/08, only for me to notice all the above-mentioned problems and take it to MB of Marietta in Georgia for warranty service. The car stayed at the dealership for a total of almost seven weeks, and I needed to bring it back twice. I now owned the car for a total of 10 weeks but had it in my possession for less than three weeks. To make matters worse, the car issues is just the start of my unprofessional experience with MB dealerships. The experience was made much worse with the way the dealerships handled everything from beginning to end. General Manager Michael Lucia completely ignored me even though I tried to contact him several times via phone and multiple emails. I thought if anyone cared, it was the GM. The entire sales team hung up on me when I asked to speak to the General Manager. To date, he has not responded. The salesman Conrad Lewis was helpful initially when making the sale but then ignored me as well. Throughout the process, he made false promises or made inaccurate statements. I made the decision to buy a CPO Mercedes Benz from a Mercedes Benz dealership for the “exacting standards” that MB is known for. I had many other less costly options for purchasing a car, from local, national, and even online dealerships. I read this quote from your CPO fact sheet and believed every word. “…This report shows that your newly acquired pre-owned Mercedes-Benz vehicle has been inspected and when required reconditioned to our exacting standards. Further, it is your assurance that you will receive the same considerate customer service that we provide to our new vehicle owners. You have selected one of the premier vehicles in the world you deserve nothing less.” I picked up my car yesterday, for the third time now and finally all the issues were resolved. Thanks again to MB of Marietta, Dietrick Houston, and his team for all the support.

Really great experience! From start to finish everyone involved was professional, knowledgeable and friendly. Absolutely no pressure. They made the transaction effortless. I would highly recommend purchasing your next Mercedes here. I definitely will.

I had to stop here for an unscheduled appointment and the team took great care of me. I needed a shorter timeline for my car return because of an event I had to attend. They worked hard to meet my schedule and got the work done ahead of schedule. Many thanks to the Pompano Team.

Our family has now purchased eight cars from Bob Abrahams. We always appreciate everyone we encounter at the dealership. I would highly recommend Mercedes of Pompano and Bob Abrahams if you?re looking to purchase a new vehicle.

It is always a great experience at the Mercedes Benz service in Pompano

On 9/7/22 I visited the dealer to view a used car I saw online. The car wasn't charged so I left my info to be advised once charging was done. As of 9/10/22, I hadn't received a call advising car was charged, so I called to check if car was charged and was told I would get a call back. Strike two.. no call back. On 9/15/22, I scheduled an appointment online for 9/17/22 to give enough time for the car to be charged. On 9/17/22 I replied to the online appointment confirmation to ask if car was charged and was told I would be responded to. Strike three...no call back. But I got a call when I sent an email to cancel my appointment and the reason for the cancelation. Worst customer service I've received from a "luxury" dealership.

289 per hour labor.

Anya Moore is always fantastic ! The reason I?m one My 22nd Mercedes. Bill Scaggs jr

The service was great I really enjoyed my visit, they had refreshments there for the customers. I really enjoyed my visit there.

Mr. U at Mercedes Benz of Pompano deserve 10 stars

Excellent inventory and fabulous staff. Mr. Abe and Mr. Koby were amazing and knowledgeable. My experience was superb and the vehicle impeccable.

After a troublesome experience with my new car, and difficulty with another dealership, I found hope in Pompano. The customer service was superb. My service advisors communication throughout the experience exceeded all expectations. He worked hard to get me a loaner as soon as possible although I came to them unannounced. The rest of the staff was friendly and I highly recommend Pompano for service and repairs.

Anya Moore is fantastic. ! The reason I come to and continue to buy Mercedes

Fast, reliable and good communication. Everything was taken care of on the same day even though I expected the vehicle to be in the dealership throughout the weekend.

Good morning, Mercedes, family! I’m overly enjoying my car because of all the perks and just the entire experience in owning my new car. Purchasing was super easy and fast. I was able to get in and out. There’s no other place I would have wanted the go. Staff treated me well and assisted me with all my worries as well as my concerns.

We decided 2 trade in 2 cars and buy a new SUV. Our sales person, Conrad, made the process stress free and enjoyable, as did Samantha, the finance rep/closer.

My wife and I recently visit Mercedes-Benz of Pompano and I can't think of a single thing they could have done better for us. From our initial look around at all the vehicles they had, the test drive with our excellent salesman, Abe and meeting with their financial guy Scott setting up financing. The entire experience was top shelf all the way around. They also took 2 vehicles we had as trade-in and gave us top dollar for both. If you are in the market for a new or used car, we highly recommend you give these folks a call.

I was visiting my son in Pompano Beach when the engine light came on and stayed on. I did not want to drive back to NC with the light on. Pompano Beach Mercedes was able to quickly set up an appointment for me to get my car checked out. Ilija was my service person and he was wonderful. Being a senior citizen, he was very patient with me and answered all my questions. He called me several times while my car was in the repair shop to update me on what was being done and when it would be ready for pick up. I was very pleased with the service I received. Ya’ll are great!

Until a week ago my Wife and I did not know the first thing about Mercedes-Benz but after choosing to visit Mercedes-Benz of Pompano we were very pleasantly surprised at the inherent ergonomic feel of these cars and how pleasant the purchase experience can and should be. Our Mercedes Rep (Conrad) made us feel totally at home in the learning and buying process. The next time we need a new, quality automobile we will be sure that this dealership is the first stop on our list. We are beyond happy with this car. Cheers.

Brought my GLS450 in several times for some issues under factory warranty , such as engine stuttering and smoking and notorious air suspension problems with excessive rear tire irregular wear. Dealer kept the vehicle for over a month for several Instances and couldn’t get it right. I had to bring back over and over. While they had my vehicle for such long time, they were charging me fees for the loaner vehicle exiting the tri-county area; despite the fact I explained my work requires me to drive to collier county ( which is closer to many places inside miami-Dade or Palm beach itself ). After they “ finished “ working on the vehicle, i drove about 5 months and the engine knocked with 66K miles. Whatever they did prevented oil to flow properly according to another dealer’s prognostic. Also, a long time problem I was having with the tire wear was resolved quickly by another dealer just by performing a correct alignment / camber adjustment and airmatic spring replacement. My vehicle really started riding smoothly again when I quit using MB of pompano. It’s a pity. Such a huge store, closer to me, with such sloppy and irresponsible service.

Since the beginning, the agent was super nice and helpful, the dealership was also very attentive to me, by helping bring a car I saw and liked and wanted to apply to, from another location. The process was easy and everyone was very eager to help me, making recommendations and giving true and honest advise. I will totally say people that Mercede Benz of Pompano, is the best place to get your next car!!!

The team were warm, courteous and Hayden was great.

A few bumps but overall good. Customer service director was excellent.

Xavier and Billy were great. My experience was incredible and the facility is top notch.

Steve Rahal was great, he and his manager worked magic for my wife and I.

I recently had my GTC roadster worked on in the service department. I had a very good and positive experience. Anja was our service writer and was very helpful to have the work expedited in a very timely manner. The ease of getting in and out of the service department was very easy and also great that everything was under A/C. We will definitely be using this dealer in the future even though it’s a lot further away than our local dealer it’s worth the drive. Good job Mercedes of pompano/Anja.

Excellent reception, waited for the service and it was completed in a timely manner

1. Too much turn over and complex process 2. Inexperienced notary and maybe sales person 3. Not notifying of dent until signed contract 4. Dent is still seeable after delivery 5. Got a new registration and plate while already have one

Super happy with my experience purchasing a car. Isaac Bertho and Scott Anderson were excellent!

Have the best service and explanation of my service was given very detailed. The Lyft to and back from my apartment was offered and taken. Will 100% recommend to anyone .

Isaac Bertho and Scott Anderson were excellent!

Not the best communication & they don?t make you feel like your at a Mercedes establishment

I actually was looking at a Range Rover. I thought it was located at Land Rover but it was located at Mercedes of Pompano. I called to see if they had it . I received a Text from Conrad OMG went above and beyond went above and beyond to send me pictures and assured me he had the truck there. I came in was at awwws over the truck. Between Conrad and the sales Manager who went above and beyond to get me in this truck. Let's say 2 weeks later I smile every time I walk out my front door to get in my Range Rover.

I had the most incredible service at Mercedes of Pompano! I walked in after getting a flat on the highway and "Frank Aliaga" took excellent care of me. My tire was replaced and I was on my way within an hours time! Best service ever!

They provided great customer service, I was in and out in a timely fashion. I was offered transportation to and from the facility.

Justin is a great salesman - he is personable, respectful, polite & was attentive to our needs. He got us the car we were looking for. Thank you!

Always positive experience very good service dept.

Xavier made the process very smooth and didn?t treat the transaction like a sales transaction

Customer service was great ? I was impress with my overall experience;my vacation was save

Buenos días, como siempre ustedes siguen manteniendo un excelente servicio de atención al cliente en todos los departamentos,

A shout out to Brad in service department. There shiulbe more like him.

Great service

Mr. Flaucher Reginald was excellent. He answered all of our questions. We had an Amazing experience at Mercedes-Benz of Pompano. Recommended.

Frank got my car serviced in less than two hours. Enjoyed the wait while looking at cars in air conditioned showroom.

Exemplary customer service from Bradley Markoff in an attractive well-maintained facility.

I had the absolutely worst experience in my life with the service department, I just got my new car and there were few minor issues that needed to be fixed … 3 days top .. they kept my car for a month, and they were extremely rude .. both anjka and the service manager .. they won’t even call for 2 weeks … and after finally I picked up the car .. they had a dent on my door and the service manager will check to see if they want to fix it .. questioning my integrity rudely … and the main thing I brought my car for lumbar support is not even fixed .. I made an appointment to speak with the president to see what he will do …. Absolutely terrible terrible service department to say the least … this does not represent the Mercedes Benz name or brand that anyone knows Thaier malki 954-851-2228

Excellent service! Our salesman Dave Munich was outstanding! He was very friendly and helpful. Went out of his way to be accommodating. Highly recommend him and this dealership!

Very professional staff!

Service department hear is on point! They diagnose things properly and quickly. I’ve always had good experiences here. The car detail department needs a little more attention to detail tho.

I loved the customer service and the attentiveness from Issac and Samantha. They make a great team and know how to work together to provide such great service. If I ever need another car I will be sure to reach out to Issac to help me find a good deal.

Very accommodating, efficient and friendly. I would recommend this dealer to friends and family or anyone.

I needed a second key for my car. I called Parts and they assured me they had the key and it would take 20 minutes to come in and have it programmed. The Key cost Over $1,000! $660 for the key and almost $300 for Labor for 20 minutes to program a key. (The rest was tax).] They told me it would be expensive, but not the amount before I started. I assumed they meant $300 which I once paid for a Lexus key.

Xavier made my purchase very smooth. He’s very friendly and not a pushing salesman and made me feel like family. I came back to this location because of Xavier. Thank you for superior service.

I had a difficult time with other service dealerships in the area so I decide to give this location a try. As soon as I arrived Iljah promptly became available to discuss with me. After a short conversation he had everything ready to go, even had loaner vehicle available, in less than 30 minutes I was out the door. He even went ahead to handle the extended warranty negotiations for me. I’m really appreciative of Iljah and Mercedes Benz of pompano for being so easy to work with and straightforward. I really appreciated the text communications throughout the whole process.

Service advisor courteous and professional. Work done in a timely manner.

I purchased a used MB from this dealer back in March 2022. The dealer only had one key, I was promised a 2nd key, but it had to be ordered. It's now 5 months later, no 2nd key and the salesman does not even respond to my phone messages or emails. Horrible customer service.

The staff did a great job! Ruth was calm and composed, very good listener. She followed thorough all the items that we were looking for. Samantha from finance, saved more money on spot by selecting a different lender than what I myself originally selected. The managers and staff were awesome! We bought two Mervedez Benz, GLE-350 and GLS-450 from them after swimming in the ocean with other south Florida ‘Shark’ dealers. I highly recommend this place.

Shopping for cars can be a tough experience for those that have to deal with high pressured annoying salespeople.... THAT is not what you get here. No pressure- freedom to move about looking and examining- help with a smile-friendly and no PRESSURE

Great experience

Excellent Service!!!! Would recommend. I will always use Mercedes-Benz of Pompano.

Repaired my car very well. Excellent service overall. Stuff is super helpful and Brady went upside down to guarantee that my car receive the appropriate service it needs. Much appreciated!

Disappointed it took 2 weeks for someone to get back to me about my second key I paid for.

From the moment I arrived at the Pompano dealership I was treated with friendly and efficient service. Armando Ramos and the rest of the team did a great job. Armando kept me informed on the progress of the service on my car and ensured that I got in and out as quickly as possible. A very positive experience from start to finish.

Fernando Londoño is the best sales rep, very helpful and patience. Thank you

😀No pressure sales- helpful pre-sale and post sales with all paperwork involved. Everyone there was quite helpful

Mercedes benz Dealer on Pompano Beach Please everyone go there to fix your baby Best mechanic technician there

Highly recommend Mercedes Pompano Beach. Very professional and efficient, great service.

They try so hard to make car service as efficient as possible. The Copans Road location is the best in the area.

My experience with Robert Abrahams was superb, he was just a gentleman! Robert went above and beyond to deliver a excellent service, even after the sale Robert keeps in touch to see how I am doing.

I am extremely happy with Mercedes-Benz of Pompano. I worked with Ruth in Sales and Gio in Finance regarding my Jeep Grand Cherokee SRT. I have wanted a Jeep SRT for the past 5 years and I am grateful to finally own one. The Jeep SRT started it all from a performance SUV perspective and it will be remembered as an iconic vehicle. They are no longer making these vehicles and there is a huge demand for them. I have been searching all over the USA for a fully loaded with all options low mileage SRT with black Laguna leather, Harman Kardon audio system, and Brembo high performance brakes. As soon as I saw the vehicle online I knew I had found my dream vehicle. I called the dealership right away and expressed to them that I was a serious out-of-state buyer with cash ready and that I am willing to fly out to Miami the next day to make a deal. Ruth started the process right away and made it happen for me. I truly commend her sense of urgency and I appreciate her answering all my questions. My brother and I flew to Miami the next day to finalize the deal. Walking into the beautiful showroom it was love at first sight once I seen the vehicle. Test drive and paperwork went super smooth. Being a dealer myself and understanding the industry, I have to admit this is the best dealership I have dealt with through my experience. They are the largest dealership in South Florida. Their accommodation and professionalism was top-notch. They also offered and sold me an excellent wheel and tire protection plan and extended warranty for peace of mind. My new vehicle was shipped 1900 miles from Miami to my house in an enclosed trailer for a reasonable price. I am blessed that I was able to take delivery of my dream vehicle with my parents by my side. I got an amazing deal and I feel like I was treated fairly throughout the entire sales process from the initial phone call all the way to delivery. Thank you Ruth and Gio for working with me and for helping me purchase my dream vehicle. We will stay in touch and I will definitely be back with family and friends. All the best!

Very professional people. They didn?t make me feel overwhelmed at all. Very patient and honest. Isaac helped a lot.

Everything went smoothly with our repair. Only suggestion would be better communication with the sales associate

My experience buying my new Mercedes was excellent at Mercedes Benz of Pompano Beach. The customer service was excellent. The financing was excellent also. The process was easy and quick.

My recent service was outstanding. Service representative is always very helpful.

From the sales representative to the finance department the customer service was amazing. My rep Donny is so awesome. He walked me through the whole buying a certified Benz process. I flew in from the ATL and was picked up and later in the day I drove my 2019 GLA 300 back to Georgia! Thank you Donny so, so much!!!

Excellent service from Frank. He called back with updates on my car. Explained the issue clearly. Very professional. Overall is excellent experience

Service was super friendly and prompt, no issues there except that later when needed to use the windshield wipers, NO FLUID??? Thought that a full service would have checked on that and totally missed it...

Everything top notch. From the test drive to the delivery. Would recommend to anyone.

Frank was great! Got the key programmed right away.

Always a pleasure, the efforts made to do a prompt service is much appreciated! Sadly not a 5 star ....when most needed, we noticed they did not refill the wiper fluid!.. So when we go fill it up, it is full.... It's the pump that seems to be not working.... A full service as we had, would have checked that. Also, when we opened the hood, we were surprised to see so much leaf debris.... So we will call to get it fixed ..another day.

Frank is very professional. Called me back many times with updates on my car.

Both batteries in my 560SL were dead. They easily could have sold me two new batteries, but the technician diagnosed the batteries were OK and only needed a charge. Very impressed with their honesty.

Frank is my service advisor great guy wonderful work ethics. He makes sure I’m updated on information and gives me a heads up about anything I may need to know in advance so there’s no surprises. Very welcoming at this dealership.

My experience was painless, my sales rep was fantastic!

Excellent service and purchasing experience. Harold Minto was extremely supportive

Mercedes Benz of Pompano are the ultimate professionals! We’ve been going to them now for close to ten years for sales and service. This year I traded in my 2014 CLA-250 and bought a C300 Coupe with the AMG Package. Sales & Service are top notch and they always take care of my automotive needs in a reasonable time.

Haden was my service advisor and he was very helpful and knowledgeable. Will definitely go back to him and Mercedes Benz pompano for all my Mercedes needs!

I haven't been here for a few years because I had no Benz for a while. But I must say the service has been improved tremendously. The service department was fast and Frank the service advisor was kind and courteous and he went above and beyond. Two-Tumbs-Up.

Had a flat tire Anya was very knowledgeable, pleasant and kept me informed on progress of repair

My service rep Onya was very helpful and considerate on my last service visit. My C300 was in need of parts that had to be ordered and even though it took a few weeks to receive the parts from out of the country, Onya every few days reached out to me to update me on the progress and assured me that things were being handled and she would contact me with any new updates. Thank you Onya for being considerate of my time and making sure I had reliable transportation. You truly are amazing!!!

I recommended any one that wants to drive the best to buy with Mercedes of pompano if any Mercedes owner needs services Mercedes Benz of pompano the fly way the Mercedes way located in pompano beach,fl check them out if you haven?t yourself ?

El trato es insuperable mejor imposible y todo en casi tiempo r�cord lo mejor Gracias

My experience was excellent,my seller person was very helpful he made I got everything I needed because there was only one key and no floor mats and he made I got them by mailing them to me, so I would have to come back and pick them up.

You can't find a better dealer for your Mercedes needs. Great Service

Very pleasant interaction. The service advisor opened up to help and give solutions. Service supervisor good listener and prompt response. The only issue at picking up car has prints of grease and dirt.

Gracias por revisar mi carro y darme el presupuesto adecuado

My service advisor, Hayden, did a great job of quickly taking my information for the service and getting me out the door. He was very professional and called to tell me the status of my car.

Mercedes of Pompano beats on the other dealers I've been to hands down in professionalism, cleanest, friendliness and most of all the service reps are top notch. thank you Koby

Excellent service again from ANYA

On vacation our AC suddenly went out, the team here squeezed us in, allowed us to enjoy our vacation and got us back on the road in time for our drive back!

Amazing service and selection. Fast prompt service. Thank you Umut and team for such a great experience !!

Excellent service

Purchased car 2 months ago, still driving on dealer license plate, which I cannot do for more than a month. Called dealership multiple times they promised to call back and never did. Still trying to reach out to them..

Great experience and very easy process.

My experience at this location was extremely pleasurable! My Service Advisor John was amazing !!

My experience with this company was very good and helpful and my service advisor is great👍

Purchases! Brad my contact is an excellent person and worker he assist and follow up on promises! All repairs or call backs are handled promptly! I feel confident with Brad as my agent! Thank you!

under staffed and no communication. They had my car a week it should have been 1 day which cost me over over 600 in car rental that could have been avoided.

Nice, efficient and to the point. My a/c was blowing warm air. Techs diagnosed, found the problem and fixes it. I am very pleased. Thank you Anja and service team!

Highly professional and haggle free. From sales manager Russ Kerr to Jeffrey Barksdale everything went very smoothly! In my opinion SP Umut Gurbuz was so helpful with the selection of my E53 and I have never had a better Handover of a car, everything about the car being explained. First class !!!

The staff is very courteous as they meet you when you drive in for service. Also, I appreciate the details provided for me in writing regarding the items listed that were addressed. When I provided feedback on my last visit that the radio station had been changed and the paper coverings not removed when giving back my key, this time she walked to the car with me to make sure that had all been addressed. The little bit of criticism was warmly accepted. Not easy to find now a days.

The dealership and service manager were respectful and helpful. However, I'm assuming due to "supply-chain" issues, wiper blades and an letter/emblem were not in stock and had to be ordered. I was disappointed that I have to bring the car back, but this probably is symptomatic of the times we all are experiencing.

I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offer

Mercedes-Benz of Pompano never seems to fail us! They are quick, professional and always leave our Mercedes looking brand new after we have it services. Scheduling service is a breeze online and I always get it in within a day or two. Best Mercedes-Benz service of all I’ve got to!

This is the second time we purchased at Mercedes Benz of Pompano. Elio Rodríguez found us the perfect car! My wife and I were debating between cars and he was able to find us the perfect car to make both of us happy. Elio was professional, patient, and make sure we had a great experience. We were pleasantly surprised to see Giancarlo again who helped us with our first purchase. Giancarlo is always friendly and made the purchase process seamless. We always look forward to coming to Mercedes Benz of Pompano the service is great.

Love it so kind and happy environment

very happy and friendly and quick i will go back again

I was extremely satisfied with the sales manager Billy , he was very professional and courteous . I also recommend Steve R. and David M . as your sales associates.

Kept the car for 2 weeks for servicing then gave it back dirty, inside and out. Which is not how it was left with them. I asked if it could be cleaned and was told no dispite them having the car on site for so long.

Mercedes-Benz of Pompano Beach is the best. The salesman and everyone else in the office treat me like I am the only customer.

Seller was quite helpful (Justin) manager was very honest asking me to try the G class before making my mind. Unfortunately when I got home I noticed that the driver side head lamp is broken. I think they should have pointed me that.

Compre mi segundo carro de uso con ellos porque te dan una garantía de 3 meses o 4000 millas el último que compre tubo un problema y me lo arreglaron sin costo.

They do it the right way all 1st class!

Service was good, Car has returned clean, time attention good.

Frank was quick to respond and stayed on top of things. I was able to get my car the same day.

Hayden was awesome . Very professional . Everyone who I spoke to was very helpful and knowledgeable

If I could give Mercedes Benz of Pompano 0 stars, I would. I bought a 2009 SL63 AMG from them in January and the customer service was great until the cars was paid for. From that point onwards, I got to experience the worst customer service you can imagine. I expected so much more from an Autonation dealership. The dealership is supposed to handle titling and everything for you (its part of the premium you pay when buying from a dealership). I am from out of state (Texas) and the dealership messed up when filing for the title and registration in my state. And that is fine, everybody makes mistakes! The important part is trying to solve them. Not to hide then under the rug and lie to your customer telling them it is being worked on. It took them more than five months to get me the plates and registration. Three out of those five months my car had no temp tags and their sales person stopped replying to my emails. I had to start sending emails and complaining in the Autonation corporate level to finally get some traction going and get them to resolve the issue. I think no customer should be treated the way I was by MB Pompano Beach. I spent my hard earn money buying a car from you and the least I deserve is for them to try to assist and resolve the issue. It does not matter if it is an used car or not, if you sell it then you have to treat your customer with respect. Bottom line, if you are buying an used car and do not live in Florida, please just save yourself months of sending emails begging MB of Pompano to do their job and go buy your car somewhere else.

Worked with Ruth. She was wonderful!!!! Ask for her.

Excellent customer service, great integrity and honesty about what's really a problem or not a problem with your vehicle.... highly recommended!!

Excellent customer service from start to finish. Koby & his team made everything go super smoothly. Easily 5 stars!

Excellent customer service for my car service. I was in and out of the dealership quickly with the rental loaner in less than 15 minutes. Can?t ask for more efficient and well attended service.

I brought my car in for service and was helped by Ilija. It was a prepaid service and I have to tell you I could not have had a better experience. When I arrived he took me in, wrote it up in 5 minutes and got me a Lyft to my office. Texted me later in the day to tell me my car is ready and called me a Lyft to get back. I arrived and my car was waiting for me and it took about 5 minutes until I was on my way. In this crazy world we live in where nothing is done quickly and efficiently, it’s nice to go somewhere that cares about your time, and does a great job. My car was cleaned and I am very happy with the service and the treatment I got from all the service people there, especially Ilija.

On point

I brought my car in for service and was helped by Ilija. It was a prepaid service and I have to tell you I could not have had a better experience. When I arrived he took me in, wrote it up in 5 minutes and got me a Lyft to my office. Texted me later in the day to tell me my car is ready and called me a Lyft to get back. I arrived and my car was waiting for me and it took about 5 minutes until I was on my way. In this crazy world we live in where nothing is done quickly and efficiently, it’s nice to go somewhere that cares about your time, and does a great job. My car was cleaned and I am very happy with the service and the treatment I got from all the service people there, especially Ilija.

Service was easy, pleasant and professional. We were updated on progress and delivered as promised. Thanks to Bradley and Errol not forgetting the folks who were there to greet me when I pull up.

Armando is my service advisor and he is very helpful always solves my problems as fast as possible. Great customer service and a genuine person. I have no complaints

Extremely responsive sales team , found us the right care and provided excellent service

Brought my vehicle in due to flood damage and was hoping to get it repaired via insurance claim. Frank in service got me into a loaner while I awaited the final word from Insurance. The bad news is my vehicle sustained too much damage tobe repaired and was deemed a total loss. The good news is Frank was on top of it all and communicated with me throughout the entire process and gave me time to return the loaner on my free time. It was a sad day to lose a beautiful car but I will be looking to purchase another soon and if it is a Mercedes Benz I will be sure to bring it to Frank at MB of Pompano.

Thanks, Andre, for making this a great experience, despite a little drama getting there. We love our new car and are glad we came to get it from you.

I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I had a proposal written out in text form containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.

I want to thank Reginal Faucher for a great experience and staying in touch throughout the whole process. I was waiting for my car for 9 months and Reggie always called me to give an update. Very professional, knowledgeable guy with a great attitude. Mercedes should promote him.

Let me just start by saying this, shopping for a car can be so stressful and aggravating for some, like me ! Before I made my way to Mercedes-Benz of Pompano I visited several other dealerships but I was referred to this location to speak with Ruth and she was AMAZING! The entire staff at Mercedes-Benz of Pompano was very nice and welcoming which made my experience even better. Ruth took the time to help me find the right car, she asked questions, she took into consideration the things I wanted to have in a car. She also gave her feedback and advise when it came down to warranty, mileage, accidents which most wouldn't do, they would just push for you to get a car without reassuring you that car is the one. But Ruth checked everything off, literally everything. I left the dealership satisfied and a HAPPY customer.

I took my Coupe in for a evaluation of a leak and agreed to pay the evaluation service fee of $289. Mr. Frank in the Service Department had his Team to do the Evaluation, but due to me needing something else to resolve my problem, He decided Not to Charge Me. That was Really nice Mr. Frank. Thank You!! To You and Your Team.. Sharon Whaley- (Broadhurst)

Always get great service at MB Pompano Beach. Service Center is clean, and well organized. They take good care of their customers it seems.

purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.

I am a mercedes “newbie”. So I wasn’t sure what to expect bringing in my 20 year old e320. Gotta tell ya that the whole experience was awesome; from Koby my advisor to all the valets. Clean, professional work, start to finish. I got that ‘I will take it back if need to’ feeling. Kudos and thanks to ya Mercedes of Pompano.

Anja Moore is the best service advisor!!!

Let me tell you. Umut over at Pompano Mercedes’ is the man to see. This man is no BS and looks after any client that works with him. I know this personally after being treated poorly at another dealership. Scott in the finance department was extremely helpful closing out the transaction and making my experience a great one. Highly recommend! 10/10

Courteous staff. Excellent service in person. However, I called the parts department 6/6/22; no answer. I left a message and no one returned my call. I sent a message online; no one answered the message. I guess they don't want my busines$.

Great experience! Excellent service

Excellent service, and I highly recommend when buying a Mercedes always get the extended warranty.

Armando Ramos was my service advisor and he was amazing. He was very professional and helpful in many ways. The facility is clean and the staff is friendly and very helpful as well.

Deal with Armando, very professional and a pleasure to deal with

My experience with the suv that I purchased has been the worst, I’m very sad to say that I regret buying a car that came with a factory defect, how is this possible? Mercedes Benz has been a reputable brand. What’s wrong with them now?

My car buying experience was AMAZING!!! Very customer centric & extremely professional from beginning to end. They located the vehichle of my choice (Colors & Options) with in a day, had it preped and ready to test drive upon my arrival, and the financing was a breeze. I HIGHLY RECOMMEND Mercedes of Pompano for anyone in the market to buy a vehichle!!! THIS IS HOW CAR BUYING SHOULD BE!!!

Dealing with my salesman Conrad Lewis was effortless and smooth. The management team including Mike Lucia and Russ Kerr was also seamless. From the first point of contact to the end was and enjoyable experience. I highly recommend customers looking for a Mercedes Benz to consider and head out to Mercedes Benz of Pompano Beach!

was great and Frank served me very well, I had a good experience

It is always a pleasure bringing my car here! Facility is beautiful Service is top quality People are helpful, courteous and friendly.

By far the only local MB dealership I will visit moving forward! The professionalism, friendliness and most importantly the ability to get my problem resolved was by far the best customer service I have ever received at a service department of a car dealership! Haden was responsive, and helpful beyond words! I cannot thank him enough!!

I recently purchased a 2022 vehicle at Mercedes of Pompano and the service from start to finish was amazing. My sales rep David and the financing manager Steve were super friendly, helpful and made sure the whole process was smooth and stress free. I highly recommend Mercedes of Pompano for your next vehicle purchase

I was in the process for shopping for a replacement for my 2020 GLE. I was T-boned by a reckless driver and I was able to walk away. My car was a total loss. I had bought my car from this dealership the year before. Everyone was as wonderful as they were the prior visit. They understood my situation and were able to find me the exact car I wanted. i was in and out in no time. I would highly recommend.

A supervisor phoned me shortly after my car inspection and repair job was done. I repeat here : The men were extra courteous taking in and sighing out the next day right on time!

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Overall , everything was good, good guys, polite, fast service, very clean, and the manager at their service is an exception guy, very polite and gentle, he take care of me in few minutes fill the papers and try to find th problem soon PF me Mercedes? g 63

Sean, the used car manager and Steve Rahal at Mercedes Benz of Pompano Beach are the BEST. After going to the horrible MB of Fort Lauderdale (Rip-Off dealer) and the less than stellar MB of Pembroke PInes, we found our home at MB of Pompano Beach. We didn't even buy a MB this time. We bought a Porsche Macan S and we love it. This is the only MB AutoNation dealership in SoFlo to go to. Find Sean and find Steve. They are fair, honest and quicker than usual. They are the best. Special shout out to GM Mike who is also a stand up great guy. Five stars for MB of Pompano Beach.

Great staff thank you for my first maintenance to them And thanks for helping me to set my Mercedes me , so much fun now ?

Thanks Pompano Dealer for the exellent customer service provided to my schedule in the regular maintenance for the firts year or 10k miles with mi MB E350.

Great place to buy and also for service Honest and knowledgeable

A pleasant visit to the service area at Mercedes Benz Pompano Beach. On time, we?ll performed, good customer service.

I always received a great customer service. nice facility, nice people.

Purchased a wonderful car a week ago. It's very comfortable and stylish looking, look forward to having this car for years to come. Customer service was awesome, the credit application took only 2 hours and went so smooth. Highly recommend this dealer.

I like having my vehicles serviced by dedicated specialists who know their products thoroughly. I have always been treated exceptionally well by this company and it’s polite, friendly and knowledgeable staff. No problem is too small or too insignificant to attend to. I look forward to having them service my 2021 GLC 300 for many years to come

Best car experience Ever !!!!! Isaac the sales guy were amazing!!!!! From start to finish everything was perfect Thank you

Excellent service and Anja Advisor is really professional and a great advisor. Thank you very much.

Armando is the best service advisor at Mercedes-Benz of Pompano ??????????????????

Excellent service. All the staff who attended me were very attentive and helpful. I have no complaints. While the car was there, they lent me a car. If you have an MB, do not hesitate to visit MB Pompano.

Mr Elio was very helpful and attentive. He made the buying process easy and pleasant. I would recommend him to anyone buying a car.

Extremely attentive and customer oriented. Great service system

Having owned MB cars or SUV's for years I have frequented MB of Pompano for years. My latest service advisor Brad Markoff was by far the best, and there have been many good ones. Actually thinking about my last visit, the entire team in service was great , starting as soon as you drive in.

100% recommend this dealership - Armando has been my service advisor for several years. Always delivers what he promises and in a very timely manner- straight forward, honest and personable - hard to find today.

Arthur was great and his manager were great! In 24 hours, they were able to find my brand new GLE 350 in the color combination that I wanted and had it delivered to me in the timeframe they promised.

MB of pompano was great to deal with. They were able to get me in same day to have a tire replaced and actually had me out the door 45 minutes earlier than promised! Frank was the service advisor and he was excellent! I highly recommend them!

It is such a nice experience to buy a car from Mercedes-Benz of Pompano from David and have such special care. David has help me through the years and has been such a help in purchasing my Mercedes. I highly recommend him and I am very thankful for Mercedes Benz of Pompano!

Attentive service writers, excellent techs. Right the first time.

Recently moved to Florida brought my c63s in for a recall took care of it fast very professional and clean facility. My advisor Hayden was very professional and knowledgeable so I will definitely be back for my services on my vehicle.

Always a great experience with Armando the service advisor

I purchased the new EQS450+ in January 2022 and only driving for a week it started to give me some trouble. First, interior ambient lights, then major issues like battery and drive unit...Since then it has gone to the MB service 8+ times and still has some issues (coolant level, bolts, etc) I finally decided to part ways and took advantage of the lemon law so that MB could buy the car back. Aside from all technical issues, car drives and feels like a dream.

Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.

Great experience Bradley knows what he is doing and job was done in a timely fashion

Armando in service is on top of things while your car is there. Very honest and gets the job done

My service advisor is EXCELLENT, Armando. I have been dealing with him for about 10 yrs. He knows Mercedes? product and if he doesn?t he gets the answer. He actually READS MY CAR RECORDS, had other advisors, didn?t have a clue about previous repairs or updates. Customer comfort this dealership NONE. TV BROKEN, NO ICE MACHINE, suggested when tv worked put on closed caption. Been to other dealerships , made it pleasantly easy to pass the time. Small snack bar or easy food SVC. If you have an issue, actual mgr never seen or never returns calls.

bradley markoff was my service advisor. he did an excellent job in handling both my vehicles

I purchased my first Mercedes at the Pompano Beach location and I was super impressed. Everyone was super kind and patient, I felt very taken care of and supported throughout the buying process. The people in the parts department were super communicative and helpful during a wire repair process. I will definitely recommend to anyone interested in a Mercedes.

I purchased the car from them, I take it for maintenance and I also use them to repair my car from a recent accident. They provide good roadside assistance. I feel secure if anything goes wrong.

Went in to get car service told them blind spot sensor is not working advisor forgot to tell technician. Had to send the car back advisor states it was fixed. Told the advisor about the back window not going down. Advisor stated i would need to make a future appointment bc parts needs to be ordered. Left dealership only to see blind spot sensor light came back on and now my door will not lock. Went back to the dealership they claimed it was fix left dealership again only to notice said door is now not opening from outside and if it?s opened from inside only way to close the door is to put the child safety lock on. Went back to the dealership today. They are telling me that there is no power to the door and I have to operate it manually when it was working prior to going for service. They have incompetent technicians.

The best experience Keith is awesome ! Everyone is very knowledgeable and made the process so easy.

Great service and very attentive to detail. This is my second purchase and experience with auto nation and would highly recommend.

Knowing your in good hands and that they are good with keeping u updated with your car and others things that need to be fix. Great customer service and never rude

nothing to change you are always very cold in your contact, the information given on the vehicle is not fully taken into account, the bill is excessive for an oil and filter change and the steering adjustment has not been made

Very professional service.

Best Experience you'll have when servicing your Mercedes Benz!

Have been buying at Mercedes benz of pompano for over 20 years now

Excellent experience! Competent, professional, and pleasant salesman. Thank you

Purchased my 2021 model there and returned for my first service last week. Service Advisor Marcos Escudero was beyond great. Took the time to explain everything and advised with us in mind.

AutoNation is a big scam. Inflated service prices, i dont trust the authencity of the parts they put in, misleading coupons on their websites, rude pompous associates. I switched to the Ft Pierce location which is not part of AutoNation. Honest, decent and my oil change is more than half of what they charge at AutoNation.

I was toying around the idea if I should sell my 2014 CLA250. I walked into the Mercedes-Benz of Pompano showroom and asked who was the best salesperson in the showroom? I was told it was Bob Abrahams. Bob provided me the knowledge, experience and guidance about selecting a Certified Pre-Owned Mercedes. I settled on a 2019 C-300 AMG Package. I, myself when it comes to cars are extremely picky and detailed. Mercedes of Pompano was able to meet my demands and deliver a beautiful performance machine. When looking to buy or lease, ask for Bob Abrahams and for service, request Ilija.

Very nice experience. Isaac was my salesman and he was very knowledgeable about all the equipment of the car. Friendly service without the pressure that you may experience from other dealerships. Also they had the best/most selection of cars.

great team support used car in excellent conditions

Great experience, punctual and even provided a Lyft to and from my office.

My service consultant, Marcus E. Was excellent. I was waiting for my car and he kept me updated on the repair process. Really appreciated his attention. Thanks

I asked for a manual for the car I purchase. It took 2 years to get it. I asked several times for it. The last time I asked for it I was told you waited 2 years to ask for it. I replied I asked several times for it. Finally I received some attention and the service manager made a few phone calls and after about 45min found out it was on shelf somewhere. He went to get it and gave it to me. This is completely unacceptable.

Great Salesperson Used Car Manager very helpful finance department was very helpful

On 01/22/22, I dropped off my vehicle to be serviced by Mercedes Benz of Pompano. 30 minutes after my scheduled appointment time I was greeted by Armando Ramos with "Whats a BMW doing in a Mercedes dealership?". Not, "Hey, sorry we are short staffed" or "thanks for your patience, how can I help you?" Great start with the customer service! I should've ran but the only reason I drove 1.5 hours to have it serviced with them is because I had previously purchase my Vehicle Care package when purchasing the vehicle in 2019. It should be noted that I had absolutely no engine issues or indication lights illuminated in my vehicle prior to dropping my car off for service. My only concern was at times my car would have trouble starting and one time wouldn’t accelerate. They advised that my (2014) battery needed to be replaced and I paid $444.69 for them to do so. After my service/oil change, they advised that the cam shaft sensor was needing to be replaced (this sensor was not showing prior to drop off). We agreed but they never fixed this or charged us for it. The service advisor called us and stated that they wanted to courtesy tow my vehicle to BMW in Delray to reset codes that were popping up after the oil change. After possessing my vehicle for over a month, on 2/21/22 Armando Ramos advised me that they had to go into the engine. I decided that this was not necessary as there was no indication of any engine issues at drop off and would pickup my vehicle. At no point in time was I advised that my fully functioning vehicle was now inoperable. When I drove 1.5 hrs to pickup my vehicle on 2/26/22 there was now a knocking noise, the check engine light was on, the drive train malfunction indicator was on and I was not even able to drive it out of dealership. I expressed my concerns to the manager Matthew Pickton that stated “they thought they did something wrong but didn’t”. He proceeded to tell us that it was our fault that the car was not serviced often enough. We advised him that we never had any engine trouble until the car was serviced by them and left in their possession for over a month. He then used the analogy. "If you went to a friends house and turned on the light and the light went out when you turned on the switch, are you financially responsible?" I do not think this was an appropriate analogy as a light bulb and an engine are on two very different wave lengths here. Why would he say that they thought they did something wrong? Its because they knew that my vehicle was not in this condition at drop off. I left my vehicle there as it was undrivable and I wanted answers. He would not give us any information. I spoke with Ailed the Care Service director and she backed up her manger almost sounding like a copy paste. On 03/04/22, I had my vehicle towed by my insurance to an authorized BMW dealer local to my home, after being threatened with $75/day storage fee from the service director Ailed Riverol. The local BMW shop NOT AFFILIATED with Auto Nation did a diagnostic on the vehicle costing us an additional $200. It stated my oil filter was new but my engine only had .5 quarts of what “appeared to be old oil”. The engine failed due to “oil starvation”. How was my vehicle starved of oil when Mercedes Benz of Pompano supposedly did an oil change? My vehicle holds 5.3 quarts of oil and was found to only have a half of a quart with no leaks? In addition, at drop off to Mercedes Benz of Pompano, my vehicle was clocked in at 91,214 miles. At pickup, according to my paperwork the mileage was the same at 91,214 for mileage. However, they drove my car during the time of their possession. Also note, there was 91,216 on my odometer at pickup with photo proof. The manager, director and even Corporate will not return my calls nor my request for paperwork and photos from their ipad. I call daily and I'm told by corporate that they will return my calls within 48 hours with not one return call. I have reported this dealership and want their buyers to beware because this to could happen to you. Shame on you for not even looking into my concerns and ghosting me after mentioning a lawyer as you’ve backed me into a corner! Your service technician FAILED to add oil to my car and ruined my engine with an estimated cost of over $14k to replace! I understand mistakes happen but you never once even wanted to try to rectify or investigate this situation and blew me off from the start acting extremely defensive and now refusing to comply with any of my requests for records. Shame on you, your management and this corporation for not doing the right thing!

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.

Excellent service and fast repair. Great follow up

David Minnich has been my salesperson for many years. He always delivers. Anja Moore is the best service advisor. I’m always pleased with the reception I get there and recommend them often.

Car was in another dealer, there are some but and prices that need to be addressed, that will be tomorrow. I?ll do a 2nd review after service is done. So far do good.

Lack of knowledge on Mercedes cars Incompetence and carelessness.

Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!

Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!

Purchased an older SLK 280 on Monday from Pompano MB. Our sales rep Ruth, did a great job getting the car ready and answered all my questions. A great car purchase agreement!

Car starter still not working properly. I do not know what to do any longer. I am recording everything step when I'm to turn on the key and start the engine. That's the only advice from my lawyer.

From the person that greeted me when I pulled in, to the pick up of my car. Everyone was very pleasant and helpful. No stress and no wasted time.

This is the 3rd Mercedez we buy with Fernando! He and Umut we awesome. Straight forward never pushy! I highly recommend these guys!

It was the best experience for service EVER!!

Great service and full explanations of proposed service

MB of Pompano is exemplary. David Minnich, sales and Giancarlo in financing were a pleasure to work with.

I must say that the Service Department of Mercedes Benz of Pompano exemplify what it means to serve the customer. I received excellent customer service from my service advisor Bradley and the staff that assisted him. Bradley exceeded my expectations. He was considerate, courteous and professional. I live in Miramar, but I had my car serviced at the Pompano location because I needed a loaner while my car was being serviced so that uncoils go to work. Pompano was the only one that had a loaner available soon, and because of the service I will come back each time my car needs to be serviced. Thank you for a wonderful experience!

The Premier Mercedes dealership! Excellent service and customer service!

My experience was second to none, each time that I come to location it is a pleasurable one.

Great dealership with lots of inventory, we were looking for a glc amg coupe and found one here for a great price, Our salesman was great in helping us through this purchase

This is a difficult time to be in the car business!!! I got a great deal to buy my car after my lease expired! Eric was very professional, made me a offer I couldn’t refuse!!!

Armando and your entire service team provided excellent service. All were very professional and helpful.

Everything was talked about in advance. Service representative outstanding

Buyer beware. I bought an E550 from them on 10/15/21 and I still don't have a tag. I contacted the state tag office and they don't have a record of the VIN or the tax being paid. I cannot get anyone from the dealership to return my calls to provide a status. I'm shocked about the service from a Mercedes-Benz dealership. When I read their reviews online, it seems this is typical behavior. For the people giving them good reviews, I guess you didn't have to go back or need them for anything after the sale.

No I feel they overcharge me and then do what I asked them to do they did something else instead of following the protocol that I told him to follow

Terrible customer service

I was in and out of the dealership with a new e class. Umut who was my sales person made it very quick and easy and thanks to Ryan in finance. I’ll be buying Mercedes from now on

Brought my car in for service and was given a loner MB while my car was serviced. No waste of time nice and quick. Car was ready when they said and cleaned like new when I picked it up.

It is always a pleasure to visit Mercedes-Benz of Pompano Beach. All people, from the receptionist to the service department, are friendly, courteous, and efficient. The environment is friendly and the shop is very clean. A real touch of class. I always feel welcome at this dealership. Thanks, Mercedes-Benz!

Excellent customer service ⭐️

Great staff and great service! Thank you Armando!

Excellent service experience at this dealership. Everyone was so nice and helpful. Making the appointment was so easy and I didn’t have to wait for anything. They solved my problem and returned my car quickly and clean. I will definitely return to this dealership for all of my service needs. Thank you Andrew and all the staff who helped me.

The location does a great job from setting appointment to doing the work. I highly recommend to visit the dealership we purchased 2 luxury cars there and couldn’t be happier

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help me……👏🏽💕

Worst customer service in the world!!!! After 31 years of doing business when it was originally AutoHaus is is now garbage!!! Even the General Manager does not return a call …. Go anywhere else but here, now I drive to Delray from Fort Lauderdale because it is the worst, AutoNation should be embarrassed of the General Manager and his employees!! 19 Mercedes since 1990 and noe they are awful….

This dealership is not close but I drive the extra distance because they are the best.

Always a pleasure to go there. It’s not just the beautiful automobiles in the showroom but the warm friendly people who are always willing to help you.

Anja, my service writer was excellent. Very professional and very helpful. Highly recommend her.

Everything about Pompano Mercedes is excellent!

I am an Auto Broker and I do all my Mercedes Deals at This location.

We have leased several cars with sales executive, David Minnich. Not only is he very attentive to what you're looking for in a vehicle and experienced in delivering your perfect car within your timeframe, but he is also a very caring and professional person. HIs follow-up skills and genuine interest in making the customer happy during the sales process and throughout the lease term is exceptional. ⭐⭐⭐⭐⭐

I worked with David Minnich. He made the purchase of my 2020 E350 just smooth!!! We did everything via email and phone calls. I only spent 2 hours in the dealership. David is truly a great customer service personality!!! Thanks MR Minnich!!!!

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

La atención del sr Bryan EXCELENTE El servicio impecable Lo recomendamos ampliamente

Professional customer service and efficient services.

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!

There is no better service agent than Tanya Moore. I know I can rely on her to always care for my car. I love her!!

Great service. Went above and beyond to help. Fast and efficient.

Great customer service from the staff. I am satisfied with the repairs.

Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.

Best experience buying a new car. I recommend this dealership to all my friends.

Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house

It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.

I decided to purchase a vehicle from autonation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There’s a lot I should’ve known about the car. There was a tear approx 2” on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Also there’s a piece missing on the dash for the AC. Besides all of that, I like that car.

I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear approx 2? on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Besides that, I like that car.

After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I wanted is a very limited handbuilt amg gtr so slim pickings finding the right one. After seeing my dream car online I contacted the dealer and was amazed at how professional they were in answering every single one of my countless questions, sending pictures and videos, just totally took care of any concerns I had. I had to finance the car and after working with my local credit union trying get the transaction done the dealership requested they see if they can match the terms and literally less than an hour the transaction wad done, I couldn?t believe it. All maintenance and more was done including fresh tires and 4 wheel alignment all at zero cost. If you are shopping for a new or used car I highly recommend giving MB of Pompano a call! The internet buying experience was so easy and effortless and hassle free. Thank You Xavier and Robert for all the help.

I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will come back a 120,000 - fine. Then, after the service, they said they would not reset my service notification until I changed my spark plugs. ???? Not happy

Salesman was great! ( and I don?t like salesman!!)

I’m very happy with Pompano Mercedes Benz. My service advisor Anja Moore is the best, she’s always helpful, attentive, and professional! I highly recommend Mercedes Benz of Pompano as you will be treated well and taken care of as a VIP.

Every time I go to Mercedes of Pompano my representative Bradley Markoff never disappoints! He always gets the job done with as little inconvenience to me as possible. I would highly recommend this place of service to everyone! Always handled professionally and with class!

Very disappointed in their service and how I was treated after my purchase. Never again will i use or recommend this dealer.

Best customer service Bradley Markoff one of a kind 5 stars always taking care of customer keeping in touch with and making sure I’m happy with the service

Excellent salesman was the bestEverything was as promised and on time.

Polite. Courteous. Easy to obtain the car I wanted

they speak my language (spanish)and very helpful with the financing.

Haden was great to work with. He is very professional.

My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

Very efficiently managed. Prompt courteous treatment.

Prompt service. Armando was awesome.

Amazing experience!!! Steven, our sales person was very attentive, and helped us find a car with ALL the features we were looking for. Despite a national shortage... Mike, one of the Manager’s provided top-notch customer service. If you like the VIP experience, this is the place to go. I LOVE my new car!!! thank you Mercedes-Benz of Pompano.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

The total experience is great to me!

their service, staff very professional especially Brian from service department

I had the occasion to visit Mercedes Benz of Pompano and I was pleased with service from greeters to the outstanding professionalism of Anja More. As usual, my visit to M/B of Pompano was very pleasant due the cleanliness and comfortable customer area. The only thing that would improve the experience would be a putting green area. Keep up the good work!!

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Awesome experience would definitely recommend

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Service is consistently great! My service advisor Andrew communicates efficiently and effectively and I always know where we are in the process.

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

Had recall service done - easy to get convenient appointment, service was quick yet they arranged for a Lyft driver to take us to breakfast. Clean and safe facilities. Professional personnel.

The sales staff were knowledgeable, friendly, very helpful and fair with my trade in. I would highly recommend Mercedes-Benz of Pompano. By far one of the best car buying experiences I’ve ever had.

Good job! Professional and friendly.