Wonderful service from Harold Minto...highly recommend

It was amongst the greatest of experiences. Service greeters were excellent and our Service writer, Armando was excellent, courtesy, and knowledgeable on all aspects of the service needed. The loaner car service was an added excellent touch to a perfect service experience. When needing service on your vehicle be sure to check out Mercedes of Pompano Beach, Florida.

Got an email for a complimentary car wash for my birthday and to be honest I’m not sure if that was a car wash or just throwing water on the car and they didn’t even vacuum the car waisted my time by going there

Recall completed timely, and multi point inspection performed. No issues at all; quick and friendly.

I am an Auto Broker and I do all my Mercedes Deals at This location.

I would not recommend this dealer for a repair. I had an appointment to have the button on the driver's door fixed that releases the trunk. The first appointment I had to come in to get them to order the part. The second appointment they kept the car and the button part came in broken. I then took back the car and they said they would call me as soon as the part arrived to schedule appointment #3. They have never called-its been 5 weeks.

Armando is the best service advisor in Pompano Mercedes Benz. The appointment lady was excellent as well as the loaner (Elena). The best experience ever at Pompano MB

Excellent service and attention to detail.

I want to thank the excellent Mercedes Benz of Pompano team for their professionalism and empathy especially to Harold Minto and Giancarlo Amyach i really appreciate you help guys. Rolando Bordon Gonzalez

I was so happy to find Mercedes Benz of Pompano through Autonation. I was searching for a particular model. I was told by my local dealer it will not be released until sometime in 2022 and that I will love it because it has been completely redesigned. I looked on the internet and found that everything that I liked about this model had been changed making it undesirable to me. After getting past the disappointment, I found that there were a couple of new 2020 models available. I tried to get more information from my local dealer who could not help me at all. I went back to the internet and tried Autonation. I put in the information for trading and what I wanted to buy and within that same day I was connected with MB of Pompano and signing a contract for just the car I wanted. They made it so easy.

I had the worst experience ever. The staff in the service area are so disrespectful.

Mercedes, here and my dealer in NY both provide great service !

Great Service!

Service seems to get worse and worse. The greed is beyond. Stop penny pinching and provide an excellent service as you used to. Also I wonder why service personnel keeps changing. Maybe it’s time to change management? Anyone else agrees with me, that service management needs to go?

Excelente

This was by Far the worst experience for service at a dealership ever. Horrible communication, no follow up. And misleading diagnosis. People simply would not pick up the phone to explain what was going on, and would not return voicemails. Had to drive dealership on multiple occasions to get information on my repair. Just beyond a horrible experience, plan on sharing with as many people as possible, never get your car serviced at Mercedes-Benz of Pompano.

We have leased several cars with sales executive, David Minnich. Not only is he very attentive to what you're looking for in a vehicle and experienced in delivering your perfect car within your timeframe, but he is also a very caring and professional person. HIs follow-up skills and genuine interest in making the customer happy during the sales process and throughout the lease term is exceptional. ⭐⭐⭐⭐⭐

Found a 2016 Lexus RX450h I was looking for at this dealership. I flew down from Ohio, reviewed the car, completed the purchase paperwork, and was on my way back to the airport in 2 hours. Had the car shipped to Ohio. Xavier and Giancarlo were great to work with.

This was the best car buying experience I have ever had. Isaac and Reggie were on top of the whole process and I was in and out of there within 3 1/2 hours, including having tint installed on the new vehicle!

I worked with David Minnich. He made the purchase of my 2020 E350 just smooth!!! We did everything via email and phone calls. I only spent 2 hours in the dealership. David is truly a great customer service personality!!! Thanks MR Minnich!!!!

Anja is the reason I use this Mercedes Benz location. She is knowledgeable, always respectful of your time, pays you 100% of attention no matter how busy and she is your biggest asset.

Easy and no stress

I bought a car from Auto Nation a year ago. The dealer I use to service the car is a Auto Nation dealer. Mercedes Benz Pompano Beach. I wanted to sell the car a d asked them to give me a bid while I was waiting for it to be serviced. Their bid was more than fair and I sold them the car on the spot. Automation is a great company to do business with.

Unprofessional money hungry sales representatives.. I didn’t know you hang up on people who gets offers lower than 50k. A Sale is a sale. Joe Kayla and Justin can kick rocks!

We had an awesome experience at this dealership. Steve Raman was amazing as well as the finance people. I thank you for making this purchase so easy. And I love the car.

Sales guy was excellent. The dealer does not have cars right now just used or certified by Mercedes. Unbelievable

Great experiencie buying at Mercedes Benz at Pompano Beach. Thanks Fernando!

This is by far the best Mercedes-Benz dealership between the Palm Beaches and Broward! I always go to Delray, which is where I leased my Mercedes and continually receive poor service. Took my car to Delray because my electronic dashboard kept cutting off while I was driving and auto stop didn’t work, kept it 2 days, they had no loaners for 2 weeks, returned it to me told me everything was fine nothing was wrong. Drove it off, auto stop still didn’t work and a week later dash did the same thing. Made an appointment at Pompano who had loaners available, I was greeted immediately and by name just when I pulled up (it’s a small thing but makes a big difference), was taken right to an agent, quick amazing service from everyone including Hayden who took care of me. Picked up my car a day later, told me the exactly what was wronged replaced it and everything working smoothly. Not sure how 2 different service departments came to 2 different conclusions but I was on the brink of never buying Mercedes again if I hadn’t went to this dealership.

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my vehicle in and out in the garage area, to the associates working in the retail shop were incredibly friendly and helpful!

I purchased an SUV from Mercedes of Pompano Beach and 2 days later learned that the car had 3 recalls. Contacted my sales person to ask why weren’t they resolved prior to handing the car over to me. He said that “there were no remedies at the time”. Not sure what that meant especially when I had to schedule service to fix the same recalls he couldn’t resolve prior to handing the car over. I was told all of the recalls would take 6 hours to resolve. Further, when I dropped the car off for service I was provided with a loaner and brought the car back the same day. Mercedes Benz of Pompano Beach had the audacity to charge $10 per gallon for the gas used that day. On top of poor service and customer appreciation, they have these outrageous charges and over 500% markup. Easy to say, I will be NOT be purchasing another car from this dealership!

Extremely pleased with the support I received from my advisor Anya and the tech Tom. After a long roadtrip my 2013 ML required some unexpected work and they were highly professional; gave me options on how to address the issues and kept me informed through the process. I had no previous history w the dealership and was very pleasantly surprised and would gladly return again.. Thank you Anya & Tom!

La atención del sr Bryan EXCELENTE El servicio impecable Lo recomendamos ampliamente

Mercedes Benz needs to learn how to communicate with their customers better both sales and service.

Will never go to the Pompano location again! Completely ripped off on labor charges!

Fast, done right the first time!

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

Professional customer service and efficient services.

My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was detailed perfectly and that the scratches were tended to. He again assured me they were but told me that the tinter was away till Saturday. Go to get the car and it was a total mess. The emblems had caked on wax left everywhere and the scratches were never even touched. He had somebody then rush over to try to clean things up. After 40 minutes we just took the car and left. When telling Harold of our extreme dissatisfaction he said we could just bring the car back and cancel the deal. That was his whole response. If you go there please beware of what salesman you use. The dealership is beautiful but the experience was terrible. Still waiting for the call to get the windows tinted that he promised by the way.

excellent service, great service, the gentleman who attended me Mr. Brian, helpful and very polite and was willing to answer all my questions.

Anja..Anja...Anja my service advisor was exceptional. I was so impressed with her diligent care and upmost professionalism that I will be writing a letter to management. Nowadays unfortunately everything continues to deteriorate and one just can't find QUALITY items or service. But this employee stands out for her ability to communicate and rectify past errors or bad experiences. Last service advisor ( Bradley was horrendous). I was just about to give up on Mercedes-Benz. But all is where is should be when the name of a Luxury vehicle as this company needs to maintain. Wow absolutely a gift to your organization.Thank you ANJA!!!

I am a new resident of the state having moved here in 2016. All of my previous experiences with Mercedes dealerships were in another state and with a lease coming due on a CLS and wanting to change another SL, i didn't know who to contact near my new home. A friend put be in contact with an Autonation staff person who recommended I contact the MB Pompano location. The General Manager set me up with a sales team member and the rest is good history. Abe Pourgasshem sat with me, listened to my needs and within in a few hours, set up the lease return and a search for a replacement for my SL. He actually searched the entire US inventory because I had specific color and equipment in mind. I was shocked that he found the exact car and a week later I had my new car and returned the other two. The financial staff, PDI people and the product specialist who explained fully the new car were outstanding. Being a car nut, I was expecting perfection in the new SL and I was not disappointed. Great job Abe and MB Pompano. I'm a believer. Have gotten second new car from Pompano. E450 Cabrio that is beautiful and have had it for a year. Just had 12 month service which was a snap to setup. Anja Moore is a great service advisor. Got a wonderful tip from service manager Tod Banks on how to save battery life when away for a few weeks. I like this dealership and I had experience with quite a few.

I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!

I called the service department to discuss a warranty issue with a tire I purchased at this agency. I was basically told too bad so sad. Asked for the general manager and was told they would send him an email. I asked to be copied but was told all this is private. I have not received a call back. When I read other reviews of this business it appears not returning calls is a bit habitual. So now I’m not happy about my tire issue and the response I didn’t receive from management. So today I communicated to my local MB dealer to cancel my interest in buying another Mercedes and will search for competitors brand. I have names and times of each person spoken to.

There is no better service agent than Tanya Moore. I know I can rely on her to always care for my car. I love her!!

Great service. Went above and beyond to help. Fast and efficient.

Great customer service from the staff. I am satisfied with the repairs.

Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.

Our salesman , Isaac Bertha; was so very helpful and knowledgeable. We had many questions and he pleasantly answered everyone. After we drove our Mercedes home, I had more questions and he drove out our home to be sure we knew how everything worked. He also introduced to his manager; Shawn Bressman, who also pleasantly answered all our questions. Shawn also arranged a tow truck to pick up the car we sold to them which was such a big help to us. I would highly recommend pompano Mercedes . Shawn and Issac made our experience the best. We thank you

Best experience buying a new car. I recommend this dealership to all my friends.

1. I agreed to FULL price in 6/2/21. 2. On 6/4/21 paid in full and signed Maverick notary papers, and request overnight mail to deliver title, 1 key fob, owners manual. 3. All Maverick papers/check at MBP on 6/7/21 confirmed. 4. MBP advised ship date as 6/11/21. 5. Todate, 6/16/21; NO title or key fob received and No delivery date. And I paid MBP the full dealer fee of $799. MBP does not have 'customer service'. Take the money and DONE.

Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house

It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.

My previous Mercedes Benz was totaled in accident by someone who ran a red light a week ago. So needless to say after endless hours of looking for my new car I was so excited when I thought I found “the one” at Pompano Beach. I called yesterday to confirm that the vehicle was at this particular dealership and spoke sales associate Isaac Bertho he checked and confirmed for me that the vehicle was indeed at this location and set up an appointment for me for the following day. Today I received an email confirming my appointment so I left work early to drive a half hour in a thunderstorm. Once I got to the dealership I was told that Issac left for the day and that the car I wanted to see was loaned out!!!!!! I’ve been in customer service for 15 years plus and this is just DISGUSTING lack of follow up with clients and the disrespect for their time. Obviously I’m still in the market for a vehicle but I’m definitely not buying from this location and will take my business elsewhere where my time is respected and the associates have PROPER communication skills.

I purchased a used 2020 Subaru Outback from Fernando, without visiting or seeing it in person, because I live in Tallahassee and didn't want to drive that far to see it. Fernando sent pictures and video and assured me it was in mint condition and was a great vehicle. I checked the Carfax and did my due diligence and purchased the car online based on Fernando's pics and recommendation. He had it delivered, and sold it at a great price after a few negotiations. There was some small damage done to the vehicle due to the delivery company, but Fernando followed up after the sale to male it right and I couldn't be happier with my Subaru! Thank you Mercedes of Pompano, and Fernando Londono, for your outstanding customer service!!

Great customer service. From the sales experience, to service delivery, to loaner program. Every person involved hold a high standard that is expected by Mercedes Benz. Glad to be a customer of Mercedes-Benz of Pompano

I decided to purchase a vehicle from autonation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There’s a lot I should’ve known about the car. There was a tear approx 2” on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Also there’s a piece missing on the dash for the AC. Besides all of that, I like that car.

I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear approx 2? on the back leather seat. Several noticeable scratches. The previous owner had a pet because the detail job was horrible. I had to apply a coat of wax on the car because the paint felt rough and acid rain. The clear coat on the front bumper is coming off abs the weather strip on the door is noticeable torn. Besides that, I like that car.

I had an excellent experience at Mercedes-Benz of Pompano. I feel very happy with the reception I received from the sales team. The staff were patient with and responsive to every question I asked. Their answers were clear and understandable. They made the purchase of my new car an unexpectedly pleasant experience. I am looking forward to returning to this dealership for scheduled maintenance when needed. I will offer feedback on my further experience after the first scheduled service.

Great customer service. Attentive to every detail entire team effort! Way to go, Mercedes-Benz of Pompano!

After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I wanted is a very limited handbuilt amg gtr so slim pickings finding the right one. After seeing my dream car online I contacted the dealer and was amazed at how professional they were in answering every single one of my countless questions, sending pictures and videos, just totally took care of any concerns I had. I had to finance the car and after working with my local credit union trying get the transaction done the dealership requested they see if they can match the terms and literally less than an hour the transaction wad done, I couldn?t believe it. All maintenance and more was done including fresh tires and 4 wheel alignment all at zero cost. If you are shopping for a new or used car I highly recommend giving MB of Pompano a call! The internet buying experience was so easy and effortless and hassle free. Thank You Xavier and Robert for all the help.

I Baught my first car from Ragi in Sales Department he is Amazing person he did everything he could to make sure I got the best deal with in few hours I drove my new Car home I highly recommend him because there are only few people that would stay after there schedule to make sure that when I left I got exactly what I was wanted thank you Ragi so much.

Great Customer Service, on time, very professional!

I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will come back a 120,000 - fine. Then, after the service, they said they would not reset my service notification until I changed my spark plugs. ???? Not happy

Salesman was great! ( and I don?t like salesman!!)

They are always professional! My only complaint is that I bought a very pricey extended car warranty from Mercedes of Pompano, and was told it covers just about everything. I have had my car in the last two times and the warranty will NOT cover things I thought would be covered. Very disappointed, will never purchase another warranty from Red Shield protection plan. They fight you at every corner not to pay!!

The service my partner & I received exceeded our expectations. We've given the highest rating allowed however they deserve more...

I’m very happy with Pompano Mercedes Benz. My service advisor Anja Moore is the best, she’s always helpful, attentive, and professional! I highly recommend Mercedes Benz of Pompano as you will be treated well and taken care of as a VIP.

Every time I go to Mercedes of Pompano my representative Bradley Markoff never disappoints! He always gets the job done with as little inconvenience to me as possible. I would highly recommend this place of service to everyone! Always handled professionally and with class!

Super pleased with my experience! Xavier was a delight to work with; professional, very responsive, and went above and beyond when I had issues with the rental car that got me to the dealership to pick up my new, beautiful Mercedes SLC. Highly recommend to anyone who is on the fence...

my experience couldn't have been better. My service rep was Anja and she was extremely kind and helpful. she helped me get a loner while my car was being serviced and made everything simple and painless. I was going to Mercedes in Delray but after my experience with Anja I will now be using Pompano from now on.

Both myself and my wife are always happy to visit Pompano Brad is our service advisor and he always make sure we are fully satisfied.

First off I will say that it is a great car and we absolutely love it. What is not to love about a new GLE? The dealership seemed great at first, but the follow up is just horrible and when you call the dealership they talk to you like you are 5 years old and they are a teenager with a bad attitude. I can't get my sales rep to return emails as we have inquired about some minor issues. They were great up until the sale. Not impressed post sale.

Great professional service. Right price .

The sale person was very professional and had great knowledge in the operation and performance of the Mercedes Benz model we purchased.

I had a wonderful experience because of the person that attended me his name was Harold Minto and he made sure that all my needs were taken care of before and after the purchase of the car.

Thank you for taking the time to take care of my car. I am very pleased with everybody. Your service, your cost to repair the car, your adviser even the cashier are providing an excellent job performance. Thanks again

Customer service is Great! The time spent there is outstanding 👏, I couldn't believe I didn't so little time at a car dealership, their APR is AWESOMELY AWESOME. The only thing I really missed is the tag frame in my car. Thank Mercedes of Pompano.

Great Team & Service!!!!!

EXTREMELY OVER PRICED !!! Quoted $1,765.00 to replace CV Axle. New OEM Part cost online = $367.00. Could not see myself paying $1,400.00 for 1.5 hrs of labor 2hich is what Chilton calls for. Apparently the dealership feels that if you have enough $$$ to afford a Mercedes Benz then you shouldn't mind getting raked for repairs.

Very disappointed in their service and how I was treated after my purchase. Never again will i use or recommend this dealer.

Service Advisor team is punctual and professional. They got me in and out just as promised and everything was perfect. Thanks for your consideration Bryan!

They were fabulous. Had mold in the trunk from a slow leak in the seals. They replaced the entire interior of the trunk with new parts (from Germany) and the trunk looks like a brand new car. Had a fun little loaner so we were not inconvenienced it all. Really great job!

Andrew Elmanzar was great !

Best customer service Bradley Markoff one of a kind 5 stars always taking care of customer keeping in touch with and making sure I’m happy with the service

I went there after work to exchange my car for a mercedes and was told that there is no one to help me at this time and I should come back......lol customer service is a joke !!!

This was the best and easiest car buying experience I've ever had. Reggie was a fantastic salesman, very knowledgeable. All cars are inside so thankful for not having to endure the Florida heat. Quick, no haggling and love my new car!!!

In for Service, Representative Anya was fabulous.

Great service and the nicest sales people work there. Made my car purchase stress free.

The service department was professional and corteous. I would definitley recommend them to service your car the right way.

Excellent salesman was the bestEverything was as promised and on time.

Polite. Courteous. Easy to obtain the car I wanted

they speak my language (spanish)and very helpful with the financing.

1st time I've used Mercedes of Pompano. I was very pleased with the communication and the time everyone took to make sure I was completely satisfied. The loaner was perfect as well and they exceeded expectations. Anja Moore took care of everything to make sure my car was returned to me finally running the way it should.

ARMANDO RAMOSA ROCKS.. HONEST & RELIABLE.. A REAL PRO!!

Excellent experience. Haden is a true professional. There are many choices for service and after this visit I will always choose Pompano MB and Haden

Haden was great to work with. He is very professional.

Xavier found my wife the perfect vehicle, and got us a great deal. Mike Lucia, the GM, went out of his way to make certain every step of the process was smooth and hassle free. The GLB 250 is a fantastic vehicle. We’ll be back for my new S Class later in the year.

Problem has not been fixed.

Bryan Lastres of Mercedes of Pompano is my Service Manager and he is AWESOME! He's Always there to help me out and solve every issue quickly. If you ever need your Mercedes serviced ask for Bryan Lastres.

This was the 2nd vehicle I purchased from Mercedes Benz of Pompano. The buying experience was superb and the customer service exceeded my expectations.

My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!

I own a Mercedes RV which I bought for my family at Christmas and I only serviced it once at Mercedes of Pembroke I had a five-star experience Yesterday at 3 PM I booked an appointment to see a used Mercedes S class at Mercedes of Pompano they told me the car would be there for me to view I drove one hour in traffic I even called a salesman 45 minutes prior to arrival To Arrival I told him I was on the way he said he would call me back in five minutes and make sure everything was ready He never called backI arrived He looked shocked , Couldn’t find the car then they told me it was sold At another dealership, yet at 3 PM it was ready for viewing at Mercedes in pompano .? They told me the car was on their lot at 3 PM and ready to view later I arrived 2 hours later and the car was already sold? This shows me no courtesy for their clients. This team is not qualified to sell Mercedes Benz. When I arrived that there was nobody in there now I know why . I will buy another Mercedes but Mercedes in Pompano will never have my business.

I had a great experience buying from Eric. He was extremely professional, personable and helpful. I arranged the purchase from California and when I picked up the car it was immaculately presented and better than I had hoped for. I highly recommend Mercedes Benz of Pompano!

Do yourself a favor, and take your car somewhere else. They over promise and under perform. The last two times I’ve taken my car in, the experience was awful. I recently made 2 early morning appointments for service and a wax/detail, and both times when I made the appointment I was told my car would be ready by the end of the day. Later in the day they call to tell me that they’re short staffed and that they need to keep my car another day. Not a huge deal with the service, because I had a loaner car. A big deal with wax and detail, because no loaner given for that. Take your car somewhere else.

If I could give no stars I would. I went in for an emissions recall. $1700 later after a module replacement a "diagnostic" I was told the harness was corroded from the trunk to the engine. $24000. two weeks in shop (that's 6 in Florida time) and the entire car needs to be taken apart. Yes, you read that correctly. There is a reason I drove to Charlotte, NC to buy this car. Auto Nation are a bunch of thieves. In as much as I love this car, because of the actions of Auto Nation, which owns every MB dealership on the east coast of FL i will never buy an MB ever again. Great Job Auto Nation!

Great customer service, it was the first time I brought my E350 to have a couple items fixed and was very pleased with the work they did, plus giving me a nice loaner for the week. William Laurenzi took good care of me. Since 2020 things have changed somewhat not as happy did a service and paid full price and a day later found out on TV a 25 percent discount on all services was offered I called Brian and told him i wanted that discount since im a loyal customer and at first he told me NO i asked him I want to talk to a manager I wasnt going to accept No , after fighting for it I was given a 50.00 credit on my account. July 2, 2020, i got great service from Bryan took good care of me. Happy to report// Nov 4, 2020 brought car in and Haden looked after all was fine had to have battery replaced when i opened my trunk the next day , I found a huge mess everything was in disarray and dirty.I was very disappointed. As of November 2020 i have left several messages for Brian and he has not returned any of my phone calls as i developed a problem with the dash video not booting up when i start the engine today Dec 23 took 7 minutes to come on Spoke to Brian told him about my phone calls left messages his answer to me was sorry it was busy over the holidays . NOT GOOD. I dealt with Haden and he did a good job for me this time i was a major repair, all fixed to my satisfaction, I added another star to all my reviews. May 12 2021 brought car in for service, everything was done to my satisfaction.....

Focused on the customer experience. I greatly appreciate the knowledge of the team. Thank you.

Whe I arrived I was was given an”advicer” I think his name was Armando. After speaking with him about the cars problems for a few minutes I was not very happy. His customer service approach was to challenge me about the issues I am having and continue to have. He said he was a mechanic in the back and tha he knows what’s what not like the young guys they hire...I was quite surprised to say the least. I made an 8 am appointment to bring the car the following Monday. When I arrived I was seated in the lounge to wait for Armando. Soon a young man (Andrew) came to tell me that Armando was going to be late. I said good and that I’d rather speak with him...Andrew listened and was very kind and understanding and said he do his best to help alleviate the issues. I left my car there for 5 days, during which Andrew was forthcoming with information about what was being done on my vehicle trying to eliminate the bunch of issues. The main one being a front end problem tha the car has had since the inception of the lease. after approximately 9000 miles I brought the car to MB of Fort Lauderdale. I was told that the tires were feathering and should be changed and a wheel alignment be performed. I’ve had 8 leases with MB Autonation plus I’ve owned over 40 vehicles and have never seen Continental tires wear in such a fashion especially having plenty of tread life left. the dealer said I should contact Continental. I did telling them the issue.They gave me a 50 % of the price, i complained that why should I be paying anything? They upped it to 60%. I went back to the dealership, I agued that MB should pay the the other 40% but their service manger( who was soon let go) argued and argued, finally saying the best he could was 10% of of the installation. I was so tired that I relented and paid the balance of approximately $200. So I left the car there and they put the new tires on the car. I was called around 4 pm to come an get the car and that the new tires were installed. Upon returning home I noticed that the new tires didn’t match the originals. I called and had to go back so they could put the correct ones on while I waited about an hour. I told my “advisor” Peter that this issue was not solved and that I would be back in 9000 miles or less, Well just as I said we are 9000 miles later and the exact same thing is happening!, Feathering with plenty of tread wear left on the tires.oh by the way the rear tires have 20K on them still with tread left to spare.and this is a REAR WHEEL DRIVE VEHICLE? There is also something vibrating on the passenger side when the car has been driven hot which appears to be the something to do with the air conditioning....they couldn’t find this, so today I drove the car for about 10 miles and the noise/vibrating started, so I drove out of my way to the dealership. Andrew came out and took a video with sound saying, (yes that doesn’t sound right).He shower this to a Forman I think who said it could be the air conditioning backing up...whatever that means. I told him that this just started happening a month ago and is certainly not how the engine- air conditioning or anything of the sort. It’s not nornal! Here are the things that have been wrong Sun roof not opening the first time I used it. Had to bring in for 3 days to replace all parts Vibration in the steering wheel, now a continues story without end.first brouht in while I waited 2 hours but to no availe Brought back again for 9 days at Fort Lauderdale dealer to no avail Changed tires, wheel alignment 9000 miles later took it MB Pompano . Gas cover doesn’t close properly vanity mirrors do not light up unless you find a sweet spot When all windows are open, passenger side won’t close without playing with switches And a safety recall supposedly completed via Bluetooth. I’ve probably spent a good month throughout this of my time No one deserves to pay over $600 a month for this pain and waste of life’s time!

Service was outstanding, staff are friendly, knowledgable, I was exceedingy happy

They did a nice thorough report of the inspection done on my car, it made sense to read from the customer’s point of view. The rental was there waiting for me. Bradley was very considerate and you can tell that he actually cares about the customer’s experience. Everything went very smooth.

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

I would like to say thank you to Bob Abraham's and the staff at Mercedes Benz of Pompano. Bob is extremely knowledgeable about the Mercedes line, as well as the whole process of purchasing or leasing a vehicle. There was a minor issue with my new GLE and Bob and the service department went above and beyond making it right in a very timely manner. Anyone looking to purchase a new vehicle, or needing service should go to Mercedes Benz of Pompano.

Very efficiently managed. Prompt courteous treatment.

I have been going to Mercedes-Benz of Pompano for 22 years. They have always treated me well and have given me great service.

Great service as always.!.

The dealership is nice and my experience with the adviser Armando Ramos was good. However, my wholes experience with Mercedes Rad Side Assistance was horrible. As related to the dealership, the car was delivered to them by tow truck at 10:51 am (based on the roadside assistance tracker). I called at least five times and nice ladies were telling me that the car was not delivered yet. At 1pm, I was transferred to Armando who was"prepared to speak with me". He told me that the docs for the car arrived on his deck "just an hour ago". And he asked me to give him an hour to call me with the scope of the ordeal. of course he didn't call me in an hour. SO I needed to have my wife drive me to the dealership and give them my piece of mind, as I didn't have my car for the whole weekend and now at the end of Monday, all for the flat tire!!! At this point he started to cooperate and I had a new tire on the car within and hour. Does it need to be that hard???

Prompt service. Armando was awesome.

Amazing experience!!! Steven, our sales person was very attentive, and helped us find a car with ALL the features we were looking for. Despite a national shortage... Mike, one of the Manager’s provided top-notch customer service. If you like the VIP experience, this is the place to go. I LOVE my new car!!! thank you Mercedes-Benz of Pompano.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

Overall it was a great experience . Thank you Zack.

After trying several times at another Mercedes dealership we went to the Pompano location. Our salesman was Harold Minto, and through his patience, determination and skill we found my car. There is a shortage due to the pandemic so this is not an easy task. When it was our scheduled time to receive it he unfortunately got ill but turned us over to Robert Abraham’s. Robert took the most exceptional care of us even though it wasn’t his sale. When a dealership has top people who care it really shows. I couldn’t be happier on every level!

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

VIP service.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

The sales associate was extremely nice.

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

Excellent communication and service with the recent purchase of my vehicle. Umut was very helpful and honest with my concerns. Purchased vehicle out of state and process was very simple.

Thank you for the politeness and the professionalism I received threw all your staff and especially Brian who was the one who checked me in thanks again, Kevin

Absolutely awful experience – and I can’t stress that enough! I attended the MB Pompano dealership on April 23/21 with my son to enquire and hopefully test drive a used vehicle that they had posted on their website – ready to buy. We were greeted by an older gentleman who immediately responded “it will take some time to look this up…we’re a very big dealership you know”. He clearly set the tone for what came next. He ultimately refused to allow us to test drive the vehicle, claiming that he would have to first conduct a credit check on me (even-though I told him it was an all cash deal), that he would have to assess my seriousness in wanting to purchase, condescendingly informing me that AMG models were hand built and they could not risk putting extra miles for test drives, etc etc etc. I couldn’t believe my ears, nor could my 13 year old son – the arrogance was absolutely stunning!! Needless to say, I will NEVER purchase a car at this dealership, and will not hesitate to share my experience. I can only assume that not all their sales people are like this gentleman - there is just no way that they’d sell a single car.

The total experience is great to me!

their service, staff very professional especially Brian from service department

I had my “2020” GLS 450 serviced yesterday. The service went ok. However, when I got how I received an email informing me that I had a broken part that requires immediate repair. I called the deliver several times and emailed to inquire what this was as the service advisor said nothing to me when I was their. After numerous emails I was able to ascertain that this is a cover for over the oil pan , which needs to be removed when the oil gets changed. Apparently this cover broke during routine service. Now they are asking me for $760.00 to replace this part . This is very poor business!! Accidents happen, but the Mercedes Benz of Pompano is the one who is responsible. This is the cars first service as it only had 7,000 miles on it .

I had a 9.30 am appointment so I rushed home from work to shower and changed my clothes, I had just completed a 12 hour night shift. I made sure to arrive on time since I knew that I was due back to work that night for another shift, upon my arrival, I spoke to the gentleman who was assigned to handling my appointment and told him of my concerns about being there for a lengthy period of time, I asked if he could give me some idea of how long the process of the oil change and filter change would take, my car was just coming in the two services, he told me that two hours would be the max. I thought that two hours for that process was a bit much, but said I would wait, I explained to him that I was just off from work and had to return that night and would appreciate him getting me out on time, as it was imperative that I get some sleep in order for me to go back to work. Needless to say, two hours came and went, I approached the service desk to ask about my vehicle, now in the mean time, as I was sitting there, customers came in after me with there vehicles and left before me. I guess since my vehicle was a nissan rogue and not a mercedes benz that could attribute for the delay, I don't know for sure, I am just surmising that idea. I asked for the rep who was initally assigned to my vehicle, he was not at his desk, so I asked for a manager, at this point it was almost 12.00 and I could barely keep my eyes open. When the manager did finally arrived, I told her that I really did not care if my car was finished, that I would take it, as I must go home and get rest and that I would bring it back another day when I was not scheduled to work. It took another half of an hour or more before I received my vehicle, I asked the rep if the job was finish and he said yes that it was, he also stated that the technician who had worked on my car said that there was a nail in my left back tire. At that point in time I really did not care about said nail, I just wanted my bed, so I took my car and left. On my first day off, I did take my car into the nissan dealership to have them take a look at it and guess what, no nail was found. If anyone does come across my letter, don't think that I am saying these things to be negative about your company, but sometimes a little compassion goes a long way and we should be understanding of circumstances, having said that, if they had told me initially that they could not have guaranteed me a time frame for the job, I would never had agreed to stay, knowing that I was due back to work that night. This is just my thoughts. Thanks

Excellent experience buying new Mercedes E Class. Fernando Londono took great care of us during and after the sale.

I had the occasion to visit Mercedes Benz of Pompano and I was pleased with service from greeters to the outstanding professionalism of Anja More. As usual, my visit to M/B of Pompano was very pleasant due the cleanliness and comfortable customer area. The only thing that would improve the experience would be a putting green area. Keep up the good work!!

Very friendly and helpful. Did a great job when repairing my MB and did it much faster than I expected.

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Great repair but no loaner car. Job took three days instead of one. Stranded without a car.

Huge inventory of new & pre-owned vehicles to select from. We love the pre-owned car we bought. Professional & helpful staff.

Nice Showroom and good selection of cars

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

Anja Moore has been great! She has my back and gets me in and out. Currently driving my seventh Mercedes including my 2019 E. Between the vehicles and the service they have my business.

Umut Gurbuz really made this experience relaxed, thorough, and simple. It is how car selection and purchase SHOULD be. We made an appointment and when we got there everything was prepared. He went over the car with us from bumper to bumper, inside and out. His follow-up post sale has also been secind-to-none. Ashley in Finance was just THE nicest, most knowledgeable person and, again, made our experience closing the deal amazing. Overall the dealership and their facility are impressive, courteous, immaculate, and welcoming. They are transparent in all of their dealings.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Disappointed in the lack of follow up. Once I purchased the car I've been unsuccessfull in reachin my salesman or the finance department regarding my payoff. Very disappointed!

The girl who answered the phone and scheduled my service was not very helpful or customer friendly. My service appointment was on a work day, so I inquired about a loaner she only simply said they don’t give out loaners for service lasting 2 hours. Giving me no other option. Service was mediocre starting with the person that scheduled my appointment. She made it seem like I was bothering her to do her work. I thought about going to another dealership but I could not get any appointment fir that day in such short notice. The person assigned as my service guide was nice. But overall I would not recommend this dealership to anyone or go back.

Elio Rodriguez was THE MAN! His customer service was impeccable and he made the WBA HEAVYWEIGHT CHAMPS first time buying experience one to remember. Thank you to Elio! Robert in the finance department was great as well! The champ will definitely recommend Mercedes Benz of Pompano Beach to his fellow associates and colleagues.

Best experience ever. Eric Skeene listened to what I wanted and answered my questions and delivered. Ask for Eric !!

Bryan is very rude and unprofessional!! He told me one thing then I ask someone else about it and they told me it wasn’t true .. so I went back to him and he said it was true but basically he’s not doing anything about ..I will not be visiting this mercedes benz again not to mention my car was getting serviced over 24 hours when I was told only 2 hours .. Bryan communication skills are horrible u have to double and triple text him ..then when I got there he was literally sitting at his desk with no customers about 10 mins you’ll think that he’ll reply back to the customers when he’s not busy

I was very happy with my service experience. They went above and beyond getting my car taken care of. Things that I was not even aware of or expected them to take care of they did. Armondo was my service advisor and he was very professional and very helpful. I will definitely be bringing my Mercedes back to Mercedes in pompano for all my service needs.

Always have a great experience at Mercedes Pompano. Bradley ensures my service is smooth. He has excellent customer service skills and extremely knowledgeable-a true asset to the company.

Knowledgeable staff work here they don't rush you and take time talking to you through the whole process

Great service! Bradley Markoff treats my car like his own.

I made an appointment for a 9:00a.m A-service they said it would take 2 hours so I would receive a loaner .. then waited about 30mins to find out that I couldn’t get a loaner because of the age requirement! Ok that was fine Bryan told me my car would be ready no later than 4:30 .. 4:30 came around no call no text from Bryan so I text him he said no later than 10 the next morning ..text him around 10 no reply until almost 12:00 noon he said it’s ready they’re communication skills is very poor I double text just to receive a reply ... over 24 hours with out my car when I was told it would be only 2 hours ....

La experiencia de compra fue muy buena, me atendió Fernando Londono. Luego vinieron los problemas. Mi Nueva GLE AMG 53 Coupe presentó problemas a los 20 días de uso (menos de 1000 millas), no funcionaba la cámara de marcha atrás, andaba aleatoriamente, no se actualizaba el software ni mapas tampoco. Llevé mi carro al dealer Mercedes Benz of Pompano y ahí quedó durante casi un mes y medio. Cuando finalmente me llaman para ir a retirarlo, veo unas marcas debajo del baúl, en el paragolpes trasero, corroboro que lo habían chocado contra una pared blanca en el mismo sitio, aun estaba el polvo del golpe. No fue fuerte, pero suficiente para marcarlo. Ofrecieron pintarlo y cambiar una parte, pero esa parte había que ordenarla y tardaría mas de 10 semanas. A lo que respondí que de ninguna manera quería un carro nuevo y repintado por culpa de ellos y no mia. Ademas, les dije que seguro lo golpearon porque no habrían arreglado el problema original de la cámara de retroceso. Me respondieron: si esta reparado. Les dije: probemos. Y en ese momento fallo la cámara, no anduvo. Con lo cual, tomaron mi reclamo, me dieron a escoger otro Mercedes Benz, ya lo escogí, quedo a mi nombre reservado, pero ahora estoy ante una nueva espera. Me habían dicho 24hs y que ya tendría todo resuelto, ya pasaron nuevos 15 días. Repararon la cámara del GLE y me "prestaron" mi propio auto hasta que ellos (Mercedes Benz y Mercedes Benz of Pompano) resuelvan la interna de quien se queda con el GLE y quien se hace cargo del nuevo carro elegido (un Coupe Clase E AMG 53). Mientras tanto se pasan la pelota de ventas a Servicio y viceversa, y yo sigo en un carro defectuoso, golpeado y sin resolución rápida a la vista. Aclaro que las personas que me atienden son todas amables pero no resuelven el problema: tanto Marjine como Andrew de servicio. La verdad es que ya he recomendado a dos amigos que compraron en el Dealer un GLE Amg y un Coupe E Amg Cabrio, y que no aceleren los tiempos teniendo en cuenta que soy un buen cliente, y que estuvieron mal con el servicio de mi auto, no lo puedo creer!!

Very accommodating

Service was very good and Haden was professional and helpful!

Awesome experience would definitely recommend

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

Amazing staff

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Consistently great service. My service advisor Andrew is fantastic!

Great experience with the Internet team - especially with Giancarlo Amyach. It's always stressful buying a car because it's the second most expensive purchase after a home. Giancarlo made it as stress free as possible and I am LOVING my new GLA250. "Gia" listened to my requirements and found the car of my dreams! I highly recommend this Mercedes-Benz Dealership in Pompano Beach and tell Giancarlo that I sent you! 4/1/2021 - Adding on after recent service. The rails on the panaramic sunroof were replaced under the warranty, which included a loaner for the 2 days they had my car. They dropped the headliner to replace the rails which took extra time. They gave me a 2021 GLA loaner that was pure pleasure...except that it doesn't have Apple CarPlay. :) So I was happy to get my sweeeet GLA250 back yesterday like new! Bradley, Maria and the Service Team are confidentially professional. Thank you!

Donny never disappoints!

Service is consistently great! My service advisor Andrew communicates efficiently and effectively and I always know where we are in the process.

I cannot say enough about how amazing this dealership is! From the moment we pulled into the service area with a small problem, we were assisted by the female associates, who then referred us to a service associate, who then brought over a technician to look over the problem. They took care of us in a timely manner and fixed our issue.We will be returning to this dealership for future transactions. I highly recommend them. Thank you for taking such good care of us!!

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

It took 6 hours to do one service which was just an air filter recall. There were no loaner cars for this service.

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

I consistently receive first class, white glove treatment there from every department! I’m in no way a big deal, or a large volume purchaser - but the quality and level of service I receive- makes me feel like I am. No better people to work with than this team!

I'm very pleased. And satisfied

Had recall service done - easy to get convenient appointment, service was quick yet they arranged for a Lyft driver to take us to breakfast. Clean and safe facilities. Professional personnel.

My salesman Dontrelle Lee was awesome. He's very knowledgeable and really personalized the process. If you are in the market for a Mercedes Benz anywhere in the country, I'd absolutely suggest getting in touch with Mr. Lee. The GM there Mike Lucia also took the time to make sure that everything was seemless. This is the best dealership that I've ever done business with and would encourage anyone to contact them for any of your car needs as they are an auto nation dealership and have access to every brand of car.

The sales staff were knowledgeable, friendly, very helpful and fair with my trade in. I would highly recommend Mercedes-Benz of Pompano. By far one of the best car buying experiences I’ve ever had.

La peor atención que existe no se puede trabajar con ellos hasta son capaces de negarte una cita para servicio no pierda su tiempo y su dinero con esta gente.

I had a great buying experience here thanks to Elio R.!! I purchased a c43 AMG after looking for a few months at many other dealerships.. I must say that MB of Pompano has the absolute best inventory of MB sports cars + the showroom is spotless and convenient to shop in. The process was smooth and seamless thanks to Elio.. he even helped me after the fact with a few requests I had in a timely fashion. Truly appreciate the experience and will be back again!!

Elio Rodriguez was well informed and definitely a very effective salesman. I love my new car and he was very helpful in explaining all the “bells and whistles” in a very electronic E series auto!

Huge

Elio was very helpful being straight forward with the details & getting the Job done. also his partner that finalized the deal, I must say I am satisfied.

Our salesman Umut Gurbuz was the absolute professional! I have NEVER had good experiences with car salespersons until I Dealt with Umut. From the initial phone call to the delivery of the car. Everything went fantastic. Thank you from Key West, FL.

For 14 years I’ve been part of the Mercedes Pompano family and is a pleasure being there. Andrew A. my service advisor is the best, always ready to help me in every possible way. Thank you for a great customer service.

Good job! Professional and friendly.

We had an overall very pleasant experience at this dealership. Regi Faucher was our salesman....it was truly a pleasure working with him. He was professional, knowledgeable, and above all patient. He took the time to answer all our questions about the car we were interested in; additionally throughout the buying process, he made us feel at ease and reassured us about the vehicle warranty and specifications. . We would recommend him to anyone we know interested in purchasing a new or used Mercedes or any other vehicle.... Thank-you again ... Bob and Gina

What a disaster the way I was treated after running my credit which is over 800 got approve for car giving 20K as a down payment had an appointment set to pick car up on Friday at noon on to get a text from the sales person to tell me that the GENERAL MANAGER is selling the car to his friend and it was no longer available for me to purchase this treatment was unheard of I will never go back there again this is not the way to treat anyone. I am giving a 1 star but if I can give a 0 star I will they don't even deserve the star they are getting

I truly had a lovely, no hassle experience at this beautiful dealership which is rarely the case when car shopping at dealerships in general. Umut and Xavier were awesome, were genuinely helpful, friendly, no pressure while delivering highly personalized and professional service. I would not hesitate to send anyone their way.

RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .

My service advisor, Brian, was super! He kept me informed, and did his part to keep the technicians on track.

From first point of contact, very professional, always courteous. Made the deal as easy as possible. Great showroom ! Great Job Reggie Thanks Victor

I highly recommend this dealership, have had good experience in sales dept. & excellent service department

Another great service experience with my service advisor Bryan Lastres. Always on the spot with what I need and takes pride in getting the service done right.

Our M-B GL SUV developed severe suspension and coupling issues while traveling from MD to FL. Ms. Anja Moore was an exceptional service consultant, and insured the proper diagnosis and repairs were performed. She also insured the vehicle was adequately road tested before returning it to us. Ms. Moore is an exceptional emmisssary for M-B. She communicates everything required clearly and advises appropriately. When we move to S. FL permanently, she will absolutly become our new Service Advisor. Thanks!! Jerry Craig

Reginald Faucher, Mercedes Representative made my experience very pleasant, he deliver on everything he said. Mercedes Benz of Pompano was outstanding to work with and make the process just as easy. Would recommend Reginald and Mercedes Benz of Pompano to anyone for a great car buying experience.

BUYER BEWARE! We recently purchased a low mileage 2 year old BMW convertible from Mercedes of Pompano from a salesman named Umut Gurbuz. This purchase was made using their recommended bank, US Bank seeing how they beat our local bank rate by a very slim margin. We're also not happy with the bank, but that's a different story for a different time. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. We were told the car was "flawless" more than once. My FIRST question to Umut was a request to carefully inspect the car for any damages, scrapes, scratches, dings or dents. He assured us the car was like new after his inspection/call-back. Of course, being a pre-owned car I still expected a couple of minor surprises such as paint defects. However, when the car was delivered it had a HUGE gouge (not just scratch) on the rocker panel which is the panel just below the door. It's approx. 6-7 feet in length. $1970 in body/paint damages. In addition it had large paint stains of the trunk, scratches in rear bumper, side mirrors and front bumper. Also a SMASHED and loose interior mirror/visor. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. He assured us the car was like new. Stay with me here: The car was also delivered with 2 bad front tires which make a ridiculously loud groan at speeds over 25 mph. The cause of this is scalloped tires from a bad alignment via a damaged rim that we later found out was "repaired" instead of replaced. Our BMW dealer verified this. As far as the repairs and damages I mentioned.... I was previously a master technician for Porsche, Volvo and Audi as well as a couple months with BMW, so I know my stuff. **** We also requested the vehicle inspection report via the truck driver who picked up our vehicle the SAME DAY it was picked up**** Keep in mind, Transporters will fill this out to cover themselves for damages that were already there. We were REFUSED this report as they offered pathetic excuses such as... well it's hard to get that with "covid" we can't easily get to he building to get it. This building is in the SAME parking lot. We still have not received this report nearly 3 months later. When the professional truck driver of the car carrier pointed out the damages and mentioned while he was filling out his inspection on the vehicle, a woman who worked at the dealer was trying to "distract him" from the larger damage. This is why you should always get the inspection report from the sellers end prior to arrival. But, unfortunately we were denied that. We alerted Umut about the issues (20 minutes after delivery) he basically told me that we should simply "return the car" in a condescending manner. Not so simple after loan, tax and registration fee's were ALREADY paid. After pushing, he told us to get estimates for the work and they'll "take care of it" After all, this is STILL under THEIR "warranty" .. right? WRONG. So, a 2 hour round trip to our BMW dealer they wrote it up for exactly I said was wrong with it. But! once our salesman Umut received the estimates he immediately reversed his offer to fix ANYTHING. Like it was his choice??? Stating that he isn't in business to "rebuild cars" However, who is "he"? and certainly nothing needed to be "rebuilt" only fixed to what they advertised this vehicle was. He also cut the conversation as soon as I got heated over the phone. An easy way out I suppose? The dealer refuses to allow us to speak to anyone except the sales dept. I hope buyer keep in mind that they are no longer your locally owned Mercedes or BMW dealer. We've contacted our attorney and plan legal action against them. I plan to also contact the Florida dealer commission, BMW of North America, BBB, Attorney General as well as following up on different reviews. Lastly, they failed to REGISTER the BMW for us. *Pics to come* Finally got our spare key shipped labeled "dead battery" *** UPDATE*** 3/17 Problems STILL not resolved - No manager contact

Great Service ! Very professional - David Byles and Fernando Londano are outstanding, honest and a joy to deal with.

Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !

Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.

Terrible work had to take my car rite back for the same reason , afterspending thousands and thousands of dollars for repair I was absolutely disappointed very very disappointed had to return my car back 3 days later for the same problem that should have been taken care of. So now the question is to sit back and wait and see if they're going to try to recharge me again for the same thing, I'm waiting to see this outcome

Very satisfied with excellent service. I was assigned a tech Mr Bryan Laster who was prompt with the appointment and very helpful and knowledgeable of technical details for servicing my C300

There were 3-4 small issues wrong with my certified 2017 S550. I bought the car from an agent named Steve. They took care of those few small items. I then noticed the front left headlight was facing downwards about a month later from an accident the car was in before I purchased it. It looked to be fixable. I spoke with Coral Gables dealership regarding my brakes being loud and mentioned the headlight facing down. They said take the car back to Pompano and they should take care of the headlight for free. I scheduled an appointment drove to Pompano and was told they cannot fix the headlight without charging me...I was very disappointed. Will not be recommending this dealership to buy a car. They do not properly check certified vehicles.

I have purchased 17 vehicles over the last 2 years for my personal and business use. My experience here has been the worst that I have experienced in the last 20 years. I went in to purchase a pre-owned BMW 740 IL. I stayed at the dealership 3.5 hours to make a cash purchase. I requested to execute documents and wire funds in for the purchase. My sales person asked me to try and use my business debit. Upon attempting to use the cards the closing clerk began to act as if I was trying to commit fraud. After I checked her and the sales manager on their conduct I left the dealership and wired the funds the following morning. Upon returning to the dealership the sales person attempted to deliver the vehicle with only one key. I asked about the second key and was given the following response, “We are going to get a price, but if it’s crazy we aren’t paying for it.” After I demanded a refund they eventually consented to ordering the key and signed an IOU. Upon returning to the marina where I keep my yacht, the check engine light came on “Oil is 2 quarts low”! I have over 4.5 hours in purchasing this vehicle and now I have to question if it was properly serviced prior to the sale. Keep in mind this is a Mercedes dealership giving a tote the note experience.

Beautiful experience, thank you Mercedes, thank you Giancarlo!!!

After having gone to many dealers in the area looking for my future car, Mercedes of Pompano not only had the car I was looking for, but they also had good customer service and communication through the process. They were thorough and did a good job. Above the rest.

Very helpful technician; very good service. Comfortable, not crazy crowded Mercedes dealer.

My service writer was excellent he was very knowledgeable and it was a good experience thank you.

My husband purchased my Mercedes New Years. March 5th while on the highway there was a alert that the vehicle was running hot. I took the vehicle in for service Friday, I received a called Saturday that everything was fine and a error was sent. I also was informed by my advisor that the thermostat will sit 3/4 of the way instead of at the half way mark. Okay great now I’m driving back home Sunday March 7th which is 3 hours away and it give me this alert twice and cut off. I had my 4 and 1 year old on the side of 95 stuck this is very unacceptable and I not pleased.

My experience was less than satisfactory. I came in for and service and for a flat tire. Unbeknownst to me, the tire I purchased a little over a year ago was not repairable. After approximately 4 days without my car, when I returned my front bumper was missing AND another tire was flat. Upon my discovery of the bumper and additional flat tire, I was told that the bumper was already off when I brought the car in for service. I was also told that "I have bad news for you... you must have magnets in your tires" because you must have run over something outside of the dealership. My biggest point of contention which fell on deaf ears and a stony heart was that before I drove my car out of the dealership/service bay the check tire pressure light was on!!!! There was a problem with 2 tires when I got the car back instead of 1. Perhaps the most disheartening moment is when the service told me that if the 2nd tire was damaged in the parking lot while it was being driven to me by a dealership employee it is my responsibility and not Mercedes Benz of Pompano.???? In a nutshell, the manager said "it's like loaning a friend your car... you are responsible for damage and not the friend..Likewise even if our employee ran over something (metal) it's not our fault. Further, we're won't be able to provide a loaner unless you are purchasing 2 new tires. HORRIBLE and unacceptable for Mercedes Benz 😢😪

Our car is low so when we parked we hit the parking stop bumper. It pulled our front bumper loose. We went straight to Mercedes of pompano and we saw Andrew Almanzar. He was wonderful. Very professional and friendly. We left our car and it was fixed in just a few hours. We were very pleased.

Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service

I am very satisfied with the service at Mercedes of Pompano Beach on the recent purchase of my vehicle. The salesman was more than considerate and helpful in this purchase and provided assistance to make the sale go very smoothly. I viewed the vehicle on the internet website for Mercedes Benz of Pompano Beach and contacted the dealership about my interest in the vehicle. Traveling from Orlando, I made an appointment to view the car and test drive a couple of days later. They held the car until I could arrive and complete the deal. They had the car washed and waxed before I arrived and made the most of my time so I could drive it home the same day. I am extremely pleased with the vehicle and the service I received from this dealer.

Always a great experience with my advisor Armando.Always takes care of my needs And very professional. Also I want to mention Jack from the service department was great tried to help me to solve the issue that was going on with my vehicle. Definitely will be back.

I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldn’t recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida locations.

i've always been very pleased with the service provided at Mercedes Benz Pompano. i purchased my vehicle there and each time i return, they've made me feel like a valued customer. I've been fortunate to have Anja as my service provider for this entire team which speaks to the management at the dealership as well. When the time comes for a new vehicle, i know this is where i'll come.

I was very pleased with the service at this Mercedez dealership, it was very well organized structure as far as dealing with COVID-19 and Ronald’s service was great! I could definitely come back to this dealership. Thank you

they were on point and get the job done right away shout my service advisor Anja Moore thank you see you soon

Andrew was great

This was my first time buying a Mercedes Benz and I was exceptionally disappointed with the experience. I expected first class treatment but had a better experience buying my Hyundai Genesis! This dealership only cares about making money. I originally was looking to purchase a used Mercedes and had committed to buying one until I found out it did not have keyless entry or keyless start. Also did not have the lane assist. Car features were misrepresented. Then I decided on a new car. Their “one price no haggle” policy works totally against you as the customer. This is the Auto Nation” brainchild. So I called an I dependent dealership, got the price I wanted and was ready to buy. Guess what—they matched the price. Then I was told to get my own financing so I did and spent hours getting my bank to process a check in record time. When I go to pick up the car there’s an additional $400 on the invoice for tinting! Told I had to pay it as all their cars are tinted! Sorry— that’s not the price I agreed to. Charge ultimately removed. Paperwork had to be redone. Then you get to spend 3 hours with their Finance people who miraculously get you a better rate on your auto loan. Paperwork gets redone again. Then they detail the many warranties available which increase the cost by $10K. Hyundai has a 100k mile warranty included in the price! When I finally sign all the papers I get to drive my car home. But my brand new car was not properly detailed so told to bring it back on Monday!!! Also driver’s side door had a ding in it. They agreed to fix it after first offering some touch up paint. No thank you. When I bring the car in I’m told it will be in the shop for 2 days but I can’t get a loaner car! WHAT!!!! I threatened to cancel my purchase. They finally agreed to get me a rental car . Had to get a ride to dealership only to be driven to rental car place. Why not pick me up at home? Hyundai dealership drove me to to and from work! Get car back-all perfect. Have car 2 days and battery dies. Totally dead!!! Only 300 miles on my car! Had to call their service. Took over an hour. Battery charged but told to bring in so they can do diagnostic test. Car in shop for 3 hours. They arranged Lyft to bring me home and get me back. Battery had to be replaced. I own this car 3 weeks. Hope this is the last issue I have with it.

charge storage fees to perform open recalls. bad service.

Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan

I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the code. What makes it interesting , they quoted as? costumer dined the service? remarks. Not even written estimate , or type of the work .. I Checked with other dealerships , later on asked adviser for the part cost $ ..! There was nothing at my print out report . Then I had to go back the pompano for written quote . Turned up to be while other 2 dealers charging $147 for the same part I had a quoted for $233. You figure that out ..!!! Besides the service adviser , treatment of their costumer and mentality based on nothing but draining your wallet and suck it in dealership style. Checked exactly Service with other 2 registered dealership in the area , and guess what Others don?t even charge the diagnostic if you get your car fixed at their location versus I was clearly told by the service manager , regardless the service , they will still charge the diagnostic fee. Which is. $246 By the way , if you happened to go there , please ask at your final bill, when they you use only batter power , What is the $25 extra charge as shop expenses .?????... totally crooks and lousy place .. check with other MB dealer around since you won?t get your car back from any type service in 2-3 days from this people .. good luck ..

Eric is one of the coolest guys that I have met on my car buying journey . Not pushy just extremely helpful...and he's from Boston

Anja took care of all service problems, she was efficient polite and thorough. Car was finished on time and clean.

Wanted to share how amazing a service advisor Anja Moore is. I’ve been going to her for 20 years and she always provides exemplary service! Above and beyond any expectations. I highly recommend Anja and Copans rd Mercedes!

Anthony was terrific. Personable knowledgeable helpful willing to go the extra mile Diligent

It was a wonderful experience buying our new Mercedes. My salesperson Steve explained so clearly all the functions on the vehicles I was test driving. The actual sale was done quickly and very professionally. I totally recommend this dealership.

Brad did a great job communicating and getting to the root of the problem The car drives great now

The service team is outstanding!!

Had recall on passenger side airbag ... received notice via US mail and email. Called dealership in Pompano Beach where I purchased my car ... made appointment. Arrived right on time. Car was checked in and 40 minutes later, I was informed that my particular bag ... was on back order ... would be perhaps 2 weeks or so before it would be received as it was coming from Germany. Seems like they should have known that when my appointment was made?

Very happy with their customer service . Every time I need my car serviced I get excellent service . My service representative Anja Moore always goes above and beyond. Thank you !

Miss Ailed Riverol attitude and professionalism is to be commended. She was attentive and helpful in solving my wife?s situation with her car. Thank you again, Miss Riverol.!!

When I arrived at Mercedes Benz of Pompano..I was warmly greeted by Mr. Gurbuz.We sat, spoke,and became very friendly, His personality reflectred a certain confidence, which made me feel comfortable, and was in good hands. I came in specifically for the Volvo XC 40 T5 Inscription, and was not going to leave without it.Much to my delight, Mr. Gurbuz made the transition from viewer to buyer with confidence, and ease. Yes I would recommend, and do it again at M.Benz of Pompano..

Xavier Cordero is the best in car sales. He is responsive and makes the process smooth and drama free. He helped me track down the 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

We are New York residents and bought one car after seeing it online. We were so happy that we flew to pompano 2 weeks later and bought a second car! both cars were car transported to our home in excellent condition . Abe was our salesman who handled both transactions from start to finish with professionalism, Diligence . He made everything stress free . We are very Happy customers . Go see Abe if you’re in a market for a Benz! Mr & Mrs. Cassisi

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Bradley is very professional and helpful each time I need service.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Great service. Highly recommend this dealer for service options.

Great service dept! Mandy is the best

My experience was wonderful. My service agent was wonderful.

The customer rep that assisted me, Ronnie was very helpful and polite. I brought my car in for a recall on the passenger air bag and he was able to get another issue I was having with the ac fixed at no charge plus I got my car vacuumed and clean for free. Highly recommend for great customer service experience and overall care for my vehicle.

Costumer service was excellent

Mike is amazing. Everyone there is so helpful and Easy to work with

I've bought and sold at least 20+ cars in my lifetime. Working with Fernando and Ashley was great. Friendly, sincere, interested in satisfying the customer, not at all pushy. Started at 10am and by 3pm I was driving home with a CPO MercBenz that had everything I wanted, along with a great price and no-hassle trade-in. My only comment is that the information (car features and options) provided on their website and the MBUSA website did not match. But they did not state more than the car actually had, so not misleading.

All done in an efficient fashion. Loaner supplied without hesitation. Armando, the service advisor, was helpful and knowledgeable.

Fast and convenient with contact less service and the friendliest staff ever

Harold was wonderful. He listened to exactly what I was looking for in a car and worked very hard to find the perfect car for me. I had a great experience l!

This was the absolute worst buying experience and vehicle I have ever purchased . They repaired the vehicle just enough to get it off their lot. Within a few months it started to have major problems. I would NEVER buy another Mercedes and never do business with AutoNation again.

The process of purchase was easy and fast. It didn?t take long. However customer services in this dealership lacks professionalism. As of today I haven?t received my extra key promised during the purchase and they don?t follow up on you. They try to make you buy extra warranty and when you say that you are interested they get upset.

Awesome service department and Anja Moore is the absolute best. So professional and outstanding!!

Pompano Mercedes appears well organized. Bringing car in for work is well run and time efficient in and out with paperwork done and loaner car ready to go. Same upon pick up speedy process with paperwork and my car ready after a wash.

Horrible customer service. I brought my car into repair a recalled sunroof. They started by saying only glass was being replaced and they didn't want to own it. They took it back to service manager who brought it back and said it didn't work, go get it fixed and bring it back to have glass replaced. I explained I was selling the car and as a courtesy to the buyer I was getting the recall taken care of. The service manager said I'll have to fix alot more before I sell it. Unbeknownst to them I just changed it all the fuses and took a picture for my reference. I get home and look, they took out the fuse so it wouldn't work. Thanks for wasting my time and I'll for sure be contacting MBUSA to let them know of the practices at this authorized dealer.

My sales Rep was awesome. I had a small hiccup with a previous lender and they held the car for me for an extra 2 weeks even with other potential buyers. Highly recommend Mercedes of Pompano

Purchased and maintained 2 mercedes SUV’s over the years ( getting ready for our 3rd). Highest quality of service - 🌟🌟🌟🌟🌟 @johnweiser @duanerinde

Excellent service, attention to detail and follow up! Highly recommended

My first Mercedes and Not what I was expecting. Outstanding customer service and easy to deal with. Will purchase from this dealership again in the future!

Everyone ls super nice, specially Rodney. He is always very kind and helpful. Thank you Rodney! Darla

My 2015 LEXSUS RX 350 spontaneously caught fire on December 7, 2020. My auto was identified as a total loss. I was interested in replacing my auto with a pre-certified 2018 LEXSUS RX 350, with very low mileage. Geico recommended I contact TrueCar. Through TrueCar, I located the auto of my choice at Mercedes-Benz of Pompano. I called Mercedes Benz of Pompano and spoke with Mr.Anthony Lawson,Salesman. The auto I wanted was there. Mr.Lawson answered my many questions, he was knowledgeable, polite and professional. Ashley Galan, Ryan and Xavier, The Manager were also professional and helpful. I purchased the auto of my choice from Mercedes-Benz of Pompano. My purchase experience with Mercedes-Benz of Pompano was excellent. .

I had an excellent buying experience at this dealership.

Once again, thank you for an exceptional service that for the second time in the roll making our Christmas better!

GREAT SERVICE DEPT TIMELY AND THOROUGH

Dealership was as neat as a pin and everyone was extremely nice

The service dept. is very weak. They are not customer focused...do not answer the phone, do not return phone calls, do not repair the vehicle correctly the first time, and always end up with other issues after bringing car in for repairs (dirtier than what I left it, flat tire, etc.) The saving grace for the dealership is the GM!! He is fantastic and makes things right. The issue is he is only one person and his team hasn't come around yet to being customer focused.

The visit with Mercedes went well and all repairs were done, very satisfied with visit.

Not a great experience for my service. Only acceptable. Nobody seemed to care about providing excellent customer service. Every employee had a no care attitude, not a single person asked how they could help or be of assistance when asked. As a business owner I would not accept this kind of performance from my team. Mercedes advertises “ the best or nothing” and should take a closer look at the level of service they are providing their customers being charged for a premium level of service.

Anya is always professional, kind and promptly returns all messsges. She?s the best advisor.

Best service Nice people clean place

Had to make 3 appts... they promised a loaner... but none was available for my first two appts.

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 - dollars they owe me. Get ready AutoNation!

I am very pleased with the service department. My service writer did a great job in his follow up. My problem is hopefully resolved.

Disappointing. First time service visit. Dumped into the waiting area, no explanation or tour of facility. Waited two hours for my car. Asked 3 times about fixing the seatbelt retractor and was told it was being done. It was not. Asked to have tires rotated. "Work not performed at this time" was on my invoice. No explanation as to why not. Compared to my previous Cadillac service experience MB came up far short.

Great experience! My sales rep Gurbuz was simply amazing. He was very patient and diligent in finding what I really wanted .

Great experience. Didn't have to go back and forth on the price of the car. Everyone was friendly and did everything possible to make the experience awesome.

I never was pushed to purchase the car. They let me free to look around and showed me others options besides the dealer.

I had a wonderful experience the only problem that I would have is that they charge me $60 for shop fees I don’t know why

Very professional and fast service. The Delray Beach location is horrible.

Always excellent buying experience! Everything is done with the least amount of time taken, never have to wait any length of time, customer service is top notch, our salesman, David Minnich takes care of us in the best possible way!

My SUV was given the best service, please always ask for RAUL MENDEZ as the advisor, he is the best, he is honest and trustworthy which is contrary to most other people I have dealt with at Mercedes benz of North Miami Beach. I remember the last time I serviced my SUV before this recent service, the workers spill coffee, and blamed on me, and tell me to pay big money....so I have to take my car GLE 350 to Pompano Beach to service because didn’t want to deal with people at Mercedes benz of North Miami Beach anymore....

I called my Service Advisor, Brian Lastres, but he was unavailable at the time so I left a voicemail. Within ten minutes he returned my call to enquire what it was that he could assist me with. He was very pleasant and welcoming. As usual, he provided excellent customer service and gave additional information the next day, as he had promised.

Great service from Anja Moore. She and the organization are terrific.....

Service advisor Anja is the best, and primarily reason we bring our Mercedes there! Honest and thorough and a great personality too.

Mercedes of Pompano very professional and reliable Bryan L very easy to work with , would recommend to anyone

I had a very pleasant experience. I was also able to do a little shopping in there merchandise store and met a very wonderful staff member name Lisa. Thank you

5 star ⭐️ ⭐️⭐️⭐️⭐️ experience! Easiest auto purchase ever. The best sales help from Keith Donohue! He attended To every detail. I cannot thank Keith enough for making the experience smooth and fast from start to finish. I will highly recommend.

From the service provided from Shawn to Fernando, everything was excellent! In love with my new car ☺️☺️

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there.

Been doing business many years and never had such losy service . Told car would be ready first thing in morning. Got to dealer at 10:30. No cashier and when I did find someone told me car was ready but getting washed.. Car was notready. Only getting new tire on car that was brought in by AAA . Found car setting in garage 0ne hour later and not washed. Tire and rim had white all over it. Not at all happy with the service. Dennis Millican

great service, tired of hearing that can't have my car washed when its at the dealer due to the car wash is broken. I have been hearing that for 2 plus years.

Great service experience, which we all know is rare. Promises made...promises kept.

Great service and Brad Markoff, my service advisor is a terrific guy. Great communication and very accommodating. Best service from Mercedes ever!

both the advisor and his supervisor clearly did not care. both did not respond or followed up accordingly. took my car someplace else were it was fixed in two hours versus the almost two days at the dealer just to look at it.

I presed the wrong button I do not recommend Mercedes Benz of Pompano they never pick up the phone they tell you that they’re going to call you back when they do pick up the phone and they never do Mercedes-Benz of Pompano have to be the worst they wanted to charge me $850 for a loose wire in the air conditioner blower motor I told them that you’re ripping me off they said that they don’t make up the prices this is not a good dealership I called the finance department at least six times they never got back to me not because IOwed them money but because I wanted to see about a appearance package that I purchased and their Paintless dent policy means absolutely nothing total rip off they can call me if they like and I will tell them the same thing

Armando was pleasant, efficient, and provided excellent customer service all around. The service department is beautiful, clean, all of the staff is very courteous. Very welcoming environment.

terrible experience.....out of the service shop , with half empty tired, 2 miles a tire went complete flat in the middle of the road after spending 3100 dollars on repairs , they could have advice or service the tire or put some air. never again copans mercedez

Excellent Service Department!

The service advisor did not care. I felt underestimated. I had to phone her many times for news. She promised me a car replacement which I never got. The repair cost close to 7000$

Absolutely the most unprofessional Mercedes dealership in town . I have tried to call and emailed the general manager and no response. I will be looking into taken further actions if necessary. My car is a mess . We bought the car new and we are currently still the only owners. My car is a complete mess and no one wants to take responsibility of even hearing me out . Perhaps, maybe because I’m a single woman that was taken advantage of. I could keep going on but going to end this here for the moment.

Service team members are always on their game. Excellence everytime

The attention and punctuality both when arriving and when picking up my vehicle was excellent

There service is great, went twice in 2 months and was treated very nicely. My person was Armando, he is super great, helpful, kind and efficient. I recommend over other MB dealers. Keep up the good work!

Check back with me in 2 daysb

Purchased a 2018 Jeep Grand Cherokee. Simple broken Tire Pressure Sensor they promised to fix at time of purchase has turned into a huge time sink, with nothing but excuses, and it's still not fixed. Salesman has bent over backward to accommodate me, to the point of bringing the car to my home and taking an Uber to the dealership when I needed the car back. guys you just sold me a pretty expensive car along with a high margin extended warranty. come off a buck or two and fix the problem.

Very good experience. They test u like a friend, not jus a customer. Very accommodating . Bout days it all.

Sales representative David Byles is an excellent salesperson

Reggie in sales went above and beyond to locate a vehicle to my specifications. The trade in and purchase process was smooth and quick.

It was a great experience. The Customer services representative was very polite and all expectations of my car services was completed.

I have sold the car. When I bought the car 3 years ago, it was a certified preowned car. They had not cleaned the sunroof drains and within days, the car took in water through the drains ruining about $6,000 of electronics that reside in the cabin of this model. After telling me to put in an insurance claim, I convinced the dealer it was their fault for not servicing the drains as called for and the dealer and MB paid for all repairs. But at age 7 years (the car, not me) the main computer ded and stranded me in traffic. It cost $2,200.00 to repair. The main computer should never die or it should have a lifetime warranty. I sold the car and bought a new Tesla Model 3.

Great service, great employees!! Brian my service tech, went above and beyond!! very helpful,

Service advisor was great, but the people who answers the phones they need customer service training. I had a situation and called the service waited15 min I recalled and the wait was still long. Poor customer service . That needs to be fixed

Excellent service . Excellent personnel They always work with you on repairs .always looking after you.

Ability to reach the deal I was looking for and quick reaction to take care of some issues.

Always excellent customer service

On time. Friendly. Super clean and socially responsible during this time in America.

Dealership staff is excellent. Friendly, professional and helpful.

My experience was outstanding. My salesman was accommodating from beginning to finding what my needs were to driving my new car out the door ! Great communication! Answered all questions on a timely basis ! Truly outdid himself ! He made sure everything was taken care of for me ! I mean everything! Thank you David for all your help !

I have a wonderful car at a great price

Great service and performed in a timely manner. Friendly and knowledgeable staff.

fantasic professional fast service. Love our service advisor Anja Moore

Great service. Very pleased with the service in my car last week.

Good people but Tod banks stands out as the top always reliable

Isaac Bertho is the best salesman I have ever dealt with. His fast response to any questions I had along with his ability to get me the very best deal out there was something I have never experienced at a car dealer in my entire life. He made me feel so comfortable during the entire process. The manager Billy was very kind and I am forever grateful for a truly amazing experience at Mercedes Benz Pompano. I look forward to being part of the Mercedes family for many years to come!

I received excellent customer service and highly recommend this dealership

Great service all round Great job I love it there staff are professional and knowledgeable Also the hot coffee station is first glass

There always so professional hands on they treat our car if it was one of there own

Excellent customer service!!!

If you want to get insulted stop by and see not just a salesperson, but Sales Manager Shawn Bressman. Went in to look at a 2017 MB S550 and brought a trade in. After some negotiating with a salesperson could not make the numbers work and got ready to leave, that’s when we got introduced to the Sales Manager Shawn who raved how cheap and basic my trade in was ( also 2017 MB S500) that I purchased recently from a different dealer and how he knows that car went thru a bunch of hands and lended with me. But the cherry on the cake was when he started going off on my appearance. His exact words where “you are wearing a $30,000 dollar watch and you are negotiating only $2000 dollars with me how cheap you must be”. Numerous times that was and in front of salesperson Steve ( nice guy ) And my brother , who was with me at the time. Never had such an experience in my life and wouldn’t recommend anybody to have one. That’s the reason for my 1 Star, however dealership itself looks very nice

I was traveling and attempted to pay the repair bill online after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I attempted to pay the repair bill online as I was traveling after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site they provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I will say this, I usually never review much. Compelled in this case. Also, if you are from the dealership and reading this please don't bother calling me, you are too late. Making the service appt. was fine, I got a nice loaner as well no complaints there. During my initial in person chat with my service advisor I went over some things that needed to be checked or completed. He seemed nice enough. My service advisor addressed zero of those things and never contacted me (previous service advisors were in contact on other visits I have had). I had to find out when my own car was done. Is this because my car is a 2016 and not brand new? Hmm. Then I know full well the car has an issue with the exhaust and the service department supposedly checked my car but nothing was mentioned. What they did find wrong was I need some new tires and a break job. Brakes they wanted over 1.4k and the tires have a huge markup as well. While I understand the need to make a profit, what the dealer offers in terms of cost is insanity in my opinion. I paid 1.1k for the 4 year service as well on my car and I feel like what was done is my car was plugged into some piece of equipment, it outputs back a report, they top off some fluids and out the door... no actual work is done or very minimal for 1.1k so to me that equals a complete rip off.

I made an appointment online and went the next morning. I was greeted right away and brought personally to the waiting room until my specialist was able to confirm the problems I was having with my car not starting. Mike Smith took my info and even got me a loaner car which was totally unexpected. They found additional things wrong with the car but Mike went to bat for me with the extended warranty co. I am VERY happy with how everything was handled! I hope not to need them anytime soon BUT if I do I will not hesitate going back there. Thank you Mike Smith :)

they do an excellent job, I highly recommend it. fast and well done.

1. 8am ... The first valet accused me of damaging the loaner vehicle and wanted me to file a claim 30 seconds after I arrived. 2. After I refused, the manager Mark said they would not release my car until I filed a claim with my insurance company. 3. Thirty minutese later the manager then said he would pay my deductible if I called my insurance company and filed a claim. 4. I refused that offer as well because that would have been a lie and I am not a dishonest person. 5. Another hour later I finally got my car after being accused of damaging the loaner car and then asked to lie to my insurance company and file a false claim. 6. 9:45 am ...When I finally got my car, I had to ask the valet girl to sanitize it and she asked me if I paid for it when sanitizing is clearly marked on the $2500 itemized bill. 6. Overall, the entire experience from the valet to the manager was so upsetting after driving two Mercedes-Benz for the past 12 years. I was attacked, called a liar, and asked to lie. 7. The day before this horrible treatment I had even come in to look at a third Mercedes-Benz because it is time for me buy another car and this was my favorite car. 8. I am moving on from Mercedes-Benz and Auto Nation. I am not willing to spend my hard earned money on a company that falsely accuses customers, refuses to release their cars after the service is completed, and then asks me to lie to me insurance company by making a false claim. 9. Have a great day and you will never see me, my money, or my loyalty again!!

Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year “up north” and AutoNation provided a much better experience than the MB dealer I have dealt with “up North”!

I recently brought my E class in for a scheduled maintenance. Staff is very friendly and professional. Bryan went out of his way to make sure my vehicle was running like new. Pompano location has been great from purchase through service.

Great service courteous employees pleasure to do Business with

This was a wonderful car shopping experience. Easy and stress free. Once we decided on the options we wanted Mercedes-Benz of Pompano was able to find the car and deliver it for a very competitive price. Keith delivered the vehicle to our home and explained everything clearly. Paperwork for lease deal was a breeze. Couldn’t be happier!

Bradley is my service rep and never disappoints. Fast, quick and efficient.

Bradley is one of the best service reps ever. Keeps me up to date on everything and values my time.

No idea of customer service, when I manager tells you glue a part back on the car you?ve just purchased a week ago is unacceptable!!!! When you try to contact the GM that?s mission impossible...

Brad kept me constantly informed about the progress and repairs on my vehicle. Had to drop it off after hours but the whole process was a breeze. Thank you, Brad for the excellent service!

Not this time but before I make a call for service they never transfer the call to the service representative. Also, I ask to talk to a supervisor but they told me he'll call me back...never happened. Bought my car three years ago and I've been calling to find out what to do but no one can help me. Service in this place needs to do many adjustments.

The service was great, but it is absolutely absurd to pay $1,700 for a sensor and some other tiny part. As much as I love mercedez and as great the service they offer, it is simply unfair that anyone should have to pay such rates, unless they come with gold or diamonds... which they don?t.

Great service, quick and painless despite showing up with no appointment (flat tire) on the day before a holiday.

First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just signed and drove off.

Great fast and efficient service - I received excellent customer service from Bryan Lastres .He kept informed all throughout the process.

My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment

My service experience was excellent. The car was immaculate when it was returned. It runs beautifully. I waited in the lounge. During this time of Covid, every precaution was taken. Thank you.

I’ve been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I didn’t have to make several stops. Reggie helped me through the process and I am very thankful for the car they helped me find.

Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.

I received excellent and thorough service from Ronnie

When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgable, comfortable and diligent. Thank you Billy (Manager) and David (sales).

Very good service and professional by my advisor Bryan Lastres. I was extremely satisfied.

I've have purchased and had service at this location and can honestly say always a great and stress free experience. Highly recommended .

What an experience!! Mercedes-Benz of Pompano went above and beyond. Thank you for your great advice, service and attention. Fernando Londono is the best guy there hands down.

Had a great experience buying a car from Giancarlo. He was extremely helpful and honest in our transaction. Normally I hate buying a car but this was a great experience and I will be back the next time I need a new car.

I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing the car and buying it. Wothin 3 hours I drove home in my new car. .

Great service experience!

Easy and efficient Very clean and safe. Service was fine on time.

I will return to this dealer for future services. My experience was very pleasant.

Do you guys have a jeep wrangler

Brian, my service contact was very professional, knowledgeable and helpful. Thank you Brian

Aja is a great with assisting her customers with anything they need. It is a pleasure having her as my service rep.

My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.

Efficient, friendly. Comfortable, safe waiting area.

Excellent experience Courteous, to the point and expedient.

Service rep Armando is the best. We have bought many cars from this Mercedes dealership and always have them serviced there. As well the general manager, sales rep Dave Minick and service rep Armando are great to work with.

Brad was efficient and friendly. I had another service rep assigned. I had been waiting for over 10 days And made 3 phone calls to have an additional key fab made and never heard back. A friend had recommended Brad who got the key ordered that day and I received it within a few days.

the Auto service that is provided at the dealership

The sale person (David Byles) was very pleasant, helpful, and professional. It was pleasure dealing with him.

Always great friendly service with Raul.

My experience with Mercedes of pompano was a great one ! My agent Eric Skeen showed us many options and made my purchase go so smoothly! I totally recommend pompano Mercedes and Eric!

Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial manager is very nice and was able to give extra perks and I am very happy with my new car.

Every single person is helpful, very happy with their service in general. In the sales department Keith D. is the best! ;)

Hard to contact general manager! They leave you on hold for more than 30 minutes!

Bad experience waiting for my keys over a month to be shipped to my house ! My wife been contacting the dealership on daily bases , and the salesman Steven keeps giving us the run around , he lied that he shipped it out weeks ago ! And my wife keeps calling him every week ! he even had the nerve to tell us to drive 3 hours to pick up the spare key , !! They should’ve gave us the day we purchased the vehicle ! I really need my spare key ! The original key is giving me problems! Can the manger please give me a call ! ASAP , so upset they keep lying to us and saying they shipped it out and don’t ! Then say they are busy , then he hangs up on her !

Wonderful service even amidst this challenging time. Thank you to Reggie, Sophia and Amit.

i had them servce my car,but previous i had them do body work,this sevvice included a wash job , during that time the wash cause a molding or wind flap to lift , this should not of happpen,and they shoud of seen this,bad

Great sales people, very knowledgeable, don’t wast your time with unnecessary information. The car we bought was delivered in perfect condition. When we went to pick up the car our salesman noticed a scratch in the bumper. He said let me fix it and deliver it to your house tomorrow. They did by Flatbed ... Great Customer Service. Thanks

Service representative very helpful and knowledgeable. Service performed in a reasonable time.

Service is great, customer service is excellent, If you like exceptional care come here!

Needed a new tire due to a continual slow leak, called and was told just come in, was greeted in the usual pleasant and friendly way, got the job done in 90 minutes with a car wash....this is the best dealership around, been a customer for over 20 years

Excellent staff. Personalized service.

I am a fan of M B Pompano, a first class organization! My sales associate, Reginald Faucher, is a real pro who knows his product so well. Shawn, the sales manager, is a gentleman. Sharon kneel was in a rush and did my paperwork in a flash. I’m a loyal patron who will spread the word!

At first very pleased, and then was not. That was corrected immediately.. simply a mis-communication problem.

Great car!! the navigation system is way below par and MERCEDES hasn't fixed it ,

They did a great job! Would recommend to a friend!

Last Friday I took my Mercedes to Mercedes Benz of Pompano for a car wash. To kill time I had a coffee at the show room and walked around to admire all the new Benzes. One car caught my attention and I fell instantly in love with. A 2020 Mercedes Benz GLE 350 in an attractive metallic red exterior and an off white interior, just perfect for my taste. For sure I did not need a new car my old car showed only 15 000 miles on the odometer. I contacted my sales rep Abe Pourghassem he demonstrated the car and explained all the new technology. Trust me this car was a beauty. So I bought it. The sales and red tape experience was smooth and painless, except for shelling out the money. This is the second car I bought with Abe?s help. He is pleasant to work with, he followed up with several phone calls, if I was happy with my new car, and more so he is helpful in assisting you even long time after the sales. I can highly recommend Abe to anyone seeking to purchase a Mercedes.

As always good service friendly people reliable and only want the best

When buying your Mercedes benz DO NOT BUY AT AUTONATION. I had a depressing experience and reading some reviews below I could see that the problem is with the dealer. I bought a new Mercedes Benz and took the vehicle out of the dealership with problems, I called my salesman who directed me to the service 3 days after I took the vehicle out of the store already defective, the worst was that they called me 7 days later to pick up the car I discover that it had not been repaired. And again here goes my frustration. After these days, another 21 days have passed and every day I receive a call from a service professional totally uninformed saying that the vehicle will be ready tomorrow. and this tomorrow never comes. I went to store 3 saying trying to solve the situation. GENERAL MANAGER MIKE NEVER CALLED ME EVEN IF I REQUESTED HIS CONNECTION SEVERAL AND SEVERAL TIMES. I WENT TO THE STORE TRYING TO TALK TO HIM BUT I NEVER GOT IT. THEREFORE AND FOR VARIOUS OTHER REASONS IF YOU NEED TO BUY A CAR. DO NOT LOOK FOR THE AUTONATION GROUP. UNFORTUNATELY THEY DO NOT CHECK THE VEHICLES BEFORE THE SALE. AND A SIMPLE BACKUP CAMERA PROBLEM CAN LEAVE YOU WITHOUT VEHICLE FOR MORE THAN 3 WEEKS. AND YOU STILL RECEIVE A BAD CUSTOMER SERVICE. SO TO EMPHASIZE I HAVE BEEN PATIENT DURING ALL THIS PERIOD BUT IN THE NEXT DAYS IT IS A MONTH THAT I BUY AND I AM WITHOUT A CAR THANK YOU FOR THE LACK OF COMMITMENT TO THE CUSTOMER THAT AUTONATION HAS TO CHECK YOUR VEHICLES BEFORE SALES.

When I arrived my problem was handled with no problem in and out before I could read the newspaper.Thanks Mike.

Price of this routine service visit was much higher than expected. I will not return for routine maintenance.

NOT ONLY, WAS I ABLE TO GET A CAR THAT WAS HARD TO FIND, BUT I WAS ABLE TO FIND IT HERE! GREAT CUSTOMER SERVICE AND GREAT FACILITY!

I took my GLA 250 for the 10,000 mile service. It took the 2 hours as indicated. Brad even filled in 2 paint chips on the front bumper at no extra charge.

Armando got the job done expeditiously. Lyft to and from dealership, much nicer than receiving a loaner car

After looking over my invoice, my service provider indicated that I declined a specific service, which was totally false. I was never given an option; therefore, I feel that the consumer should always read their invoices. I plan on writing Mercedes about this situation..

The service manager is professional, polite and empathetic to my needs. The car servicing was completed as promised and returned cleaned. The loaner provided was in excellent condition.

Armando at the service department was very helpful. Thank you for making my experience a delightful one.

Armando was very pleasant and professional. I was very comfortable with him. Excellent service. Thank you.

The worse customer service. No follow up, had to leep coming back for the same issue!

Very friendly and competent service. They were very thorough as well.

We are long time customers at this Dealer, between my husband and I we have bought 13 cars here . Bob Abrahams in Sales is the best and the service here is excellent. The facility is very nice if you have to wait for your vehicle but getting a loaner if needed is available. We are very satisfied and would not think of going to any other dealer because of Bob and the service we get from everyone at the Dealership.

Whenever bringing your car for service ask for Bradley M. He is an amazing service person....the best

Repair was done with no problems. Ignacio at Pompano Mercedes was professional and took care of making sure the repair was done correctly.

Good communication about length of service and recall

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

The staff at Mercedes-Benz of Pompano are professional, kind and courteous. They serviced my vehicle promptly and were accurate in the time they estimated it would take to complete. I will definitely return for all my vehicle needs.

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

My service advisor Brad is awesome. Always takes care of me and makes sure im in and out as fast as possible. Takes the time to go over each service so i get the most out of it. This time he noticed one of my tires was wearing badly. I had no clue. Averted a disaster. Great customer service. Exceptional

The service I receive was excellent and the agents were very friendly I was treated with respect

Great experiance. The entire process was quick and easy. The loaner was beautiful and my recall was taken care of within a week. Will return if need be.

Good service I would recommend this service from the dealer

STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised. I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were “doing me a favor.” I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade. After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is “nothing” and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being “serviced”. Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light. I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here!

I went last week to look at a Porsche boxter. Steve take care of me. At first no problem answering email, call or message. Since I bought the car no news. I got several question unanswered. To top it off. Finance manager try to sell us a expensive financing. We explain to her that we were approuve by capitalone. She claim that we where not. I have to call myself to get the financing ready. I felt cheated as well as we had a available tag that she claim she did not found. Again I have to go online and show it to her. Really disappointed by customer services. I did call the corporate office and I’m waiting for answer to my several questions.

Service was very poor. 2018 AMG was brought in for squeaky brakes. The service dept sends me an email stating brakes are fine but I need 4 new tires and an alignment.. car has 15k miles on it, I had the front tires replaced at 9900 miles 6 months ago. I challenged this and stated the 2 front at a minimum were under warranty.. “we’ll get back to you” 2 days later I get a call telling me there’s a screw in the front tire and they’ll call and see if that one is under warranty.. I said what happened to needing all tires replaced? Service guy goes out and he tells me there’s a screw in one of the back tires, front tires don’t need to be replaced. Needless to say I ended up replacing 1 tire and getting the alignment done. Originally tried to get me for over $2,000 just to inflate their commissions.. Took over a week to get this sorted and fixed! too bad too, my sales guy was great but the service dept just tries to rob people!

The negatives on this review are in reference to your service department. Brad in particular! He was rude, ignorant on insurance requirements and has a very nasty attitude and approach in general. Your Sales team now was outstanding. The buying experience was the easiest I have ever experienced. The problem is sales is missing the backing of service; something that will drive repeat customers and referrals along with positive word of mouth advertisement. I am now only going to be talking about the bad service! That is human nature to tell the negative. Most important is Brad knows he can?t treat people the way he does.

The service was good. I received good service. I would recommend this dealer

Service was completed in a timely manner and the service manager explained all details and he also offfered me prepayment for future service which will save me dollars.

Personal service by Raul is super he is friendly knowledgeable and efficient nothing is too much trouble

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

On Nov 1, 2019 I bought. CPO S 550 with less than 10,000 Miles but the salesman ( Umut ) refused to credit to us the amount of $1,500 which was promised if we had bought one day before . The car was NOT detailed properly there was black tar on tire rims also the inside was not cleaned the Mats were dirty .I did mentioned this to Umut who stated that he will take care of all of these before he will ship the car to Naples where we live . To my Dismay the car was in the same conditions Nothing was done as promised I had to take it to be detailed .I called the salesman Umut to complain and he promised that he will order a new set of Mats and send them to our home in Naples . Two months passed there is No Mats .Finally I was able to get in touch of the sales Managers who found out that the Mats were never ordered . This Employee should not be allowed to stay in his job because he gave his employer a very bad reputation

The only thing that needs help is the finance process. Paying cash but still had to go thru the painful, time consuming process. All dealers need to find a way to improve this process.

Excellent service all around.

While everyone we spoke with at the dealership was friendly and knowledgeable, the process of buying a pre owned car takes way too long. We spent 4+ hours from start to finish. Network speeds were slow, which almost derailed the finance process. The detail job on our vehicle wasn’t great. Loads of wax in the logo and along seams etc. I’ll need to bring it to a local detailed this week to get it looking right. And while the state of Florida maintains a driver is legally insured if they have a current insurance policy in any car they drive away with, Auto Nation requires a buyer’s insurance card reflects the new vehicle even before it leaves the dealership. Very hard to do on weekends and holidays. We were only able to make it happen because our agent is a good friend and we knew how to reach him.