Recent Reviews from Mercedes-Benz of Pompano

Bryan Lastres of Mercedes of Pompano is my Service Manager and he is AWESOME! He's Always there to help me out and solve every issue quickly. If you ever need your Mercedes serviced ask for Bryan Lastres.

This was the 2nd vehicle I purchased from Mercedes Benz of Pompano. The buying experience was superb and the customer service exceeded my expectations.

I own a Mercedes RV which I bought for my family at Christmas and I only serviced it once at Mercedes of Pembroke I had a five-star experience Yesterday at 3 PM I booked an appointment to see a used Mercedes S class at Mercedes of Pompano they told me the car would be there for me to view I drove one hour in traffic I even called a salesman 45 minutes prior to arrival To Arrival I told him I was on the way he said he would call me back in five minutes and make sure everything was ready He never called backI arrived He looked shocked , Couldn’t find the car then they told me it was sold At another dealership, yet at 3 PM it was ready for viewing at Mercedes in pompano .? They told me the car was on their lot at 3 PM and ready to view later I arrived 2 hours later and the car was already sold? This shows me no courtesy for their clients. This team is not qualified to sell Mercedes Benz. When I arrived that there was nobody in there now I know why . I will buy another Mercedes but Mercedes in Pompano will never have my business.

I had a great experience buying from Eric. He was extremely professional, personable and helpful. I arranged the purchase from California and when I picked up the car it was immaculately presented and better than I had hoped for. I highly recommend Mercedes Benz of Pompano!

Do yourself a favor, and take your car somewhere else. They over promise and under perform. The last two times I’ve taken my car in, the experience was awful. I recently made 2 early morning appointments for service and a wax/detail, and both times when I made the appointment I was told my car would be ready by the end of the day. Later in the day they call to tell me that they’re short staffed and that they need to keep my car another day. Not a huge deal with the service, because I had a loaner car. A big deal with wax and detail, because no loaner given for that. Take your car somewhere else.

If I could give no stars I would. I went in for an emissions recall. $1700 later after a module replacement a "diagnostic" I was told the harness was corroded from the trunk to the engine. $24000. two weeks in shop (that's 6 in Florida time) and the entire car needs to be taken apart. Yes, you read that correctly. There is a reason I drove to Charlotte, NC to buy this car. Auto Nation are a bunch of thieves. In as much as I love this car, because of the actions of Auto Nation, which owns every MB dealership on the east coast of FL i will never buy an MB ever again. Great Job Auto Nation!

Great customer service, it was the first time I brought my E350 to have a couple items fixed and was very pleased with the work they did, plus giving me a nice loaner for the week. William Laurenzi took good care of me. Since 2020 things have changed somewhat not as happy did a service and paid full price and a day later found out on TV a 25 percent discount on all services was offered I called Brian and told him i wanted that discount since im a loyal customer and at first he told me NO i asked him I want to talk to a manager I wasnt going to accept No , after fighting for it I was given a 50.00 credit on my account. July 2, 2020, i got great service from Bryan took good care of me. Happy to report// Nov 4, 2020 brought car in and Haden looked after all was fine had to have battery replaced when i opened my trunk the next day , I found a huge mess everything was in disarray and dirty.I was very disappointed. As of November 2020 i have left several messages for Brian and he has not returned any of my phone calls as i developed a problem with the dash video not booting up when i start the engine today Dec 23 took 7 minutes to come on Spoke to Brian told him about my phone calls left messages his answer to me was sorry it was busy over the holidays . NOT GOOD. I dealt with Haden and he did a good job for me this time i was a major repair, all fixed to my satisfaction, I added another star to all my reviews. May 12 2021 brought car in for service, everything was done to my satisfaction.....

Focused on the customer experience. I greatly appreciate the knowledge of the team. Thank you.

Whe I arrived I was was given an”advicer” I think his name was Armando. After speaking with him about the cars problems for a few minutes I was not very happy. His customer service approach was to challenge me about the issues I am having and continue to have. He said he was a mechanic in the back and tha he knows what’s what not like the young guys they hire...I was quite surprised to say the least. I made an 8 am appointment to bring the car the following Monday. When I arrived I was seated in the lounge to wait for Armando. Soon a young man (Andrew) came to tell me that Armando was going to be late. I said good and that I’d rather speak with him...Andrew listened and was very kind and understanding and said he do his best to help alleviate the issues. I left my car there for 5 days, during which Andrew was forthcoming with information about what was being done on my vehicle trying to eliminate the bunch of issues. The main one being a front end problem tha the car has had since the inception of the lease. after approximately 9000 miles I brought the car to MB of Fort Lauderdale. I was told that the tires were feathering and should be changed and a wheel alignment be performed. I’ve had 8 leases with MB Autonation plus I’ve owned over 40 vehicles and have never seen Continental tires wear in such a fashion especially having plenty of tread life left. the dealer said I should contact Continental. I did telling them the issue.They gave me a 50 % of the price, i complained that why should I be paying anything? They upped it to 60%. I went back to the dealership, I agued that MB should pay the the other 40% but their service manger( who was soon let go) argued and argued, finally saying the best he could was 10% of of the installation. I was so tired that I relented and paid the balance of approximately $200. So I left the car there and they put the new tires on the car. I was called around 4 pm to come an get the car and that the new tires were installed. Upon returning home I noticed that the new tires didn’t match the originals. I called and had to go back so they could put the correct ones on while I waited about an hour. I told my “advisor” Peter that this issue was not solved and that I would be back in 9000 miles or less, Well just as I said we are 9000 miles later and the exact same thing is happening!, Feathering with plenty of tread wear left on the tires.oh by the way the rear tires have 20K on them still with tread left to spare.and this is a REAR WHEEL DRIVE VEHICLE? There is also something vibrating on the passenger side when the car has been driven hot which appears to be the something to do with the air conditioning....they couldn’t find this, so today I drove the car for about 10 miles and the noise/vibrating started, so I drove out of my way to the dealership. Andrew came out and took a video with sound saying, (yes that doesn’t sound right).He shower this to a Forman I think who said it could be the air conditioning backing up...whatever that means. I told him that this just started happening a month ago and is certainly not how the engine- air conditioning or anything of the sort. It’s not nornal! Here are the things that have been wrong Sun roof not opening the first time I used it. Had to bring in for 3 days to replace all parts Vibration in the steering wheel, now a continues story without end.first brouht in while I waited 2 hours but to no availe Brought back again for 9 days at Fort Lauderdale dealer to no avail Changed tires, wheel alignment 9000 miles later took it MB Pompano . Gas cover doesn’t close properly vanity mirrors do not light up unless you find a sweet spot When all windows are open, passenger side won’t close without playing with switches And a safety recall supposedly completed via Bluetooth. I’ve probably spent a good month throughout this of my time No one deserves to pay over $600 a month for this pain and waste of life’s time!

Service was outstanding, staff are friendly, knowledgable, I was exceedingy happy

They did a nice thorough report of the inspection done on my car, it made sense to read from the customer’s point of view. The rental was there waiting for me. Bradley was very considerate and you can tell that he actually cares about the customer’s experience. Everything went very smooth.

Brought my S65 for service. Called Monday and asked for 2 new tires as had been recommended by your shop. Arranged a Friday afternoon drop with Saturday pick up. Was told they’d have the tires. Also said I needed rear brake work. Arrived Friday.... didn’t have tires.... quoted me $5,000 for tires and brakes. I took the car to my original dealer in Daytona. Replaced tires and brake pads in 24 hours for $1300.

I would like to say thank you to Bob Abraham's and the staff at Mercedes Benz of Pompano. Bob is extremely knowledgeable about the Mercedes line, as well as the whole process of purchasing or leasing a vehicle. There was a minor issue with my new GLE and Bob and the service department went above and beyond making it right in a very timely manner. Anyone looking to purchase a new vehicle, or needing service should go to Mercedes Benz of Pompano.

Very efficiently managed. Prompt courteous treatment.

I have been going to Mercedes-Benz of Pompano for 22 years. They have always treated me well and have given me great service.

Great service as always.!.

The dealership is nice and my experience with the adviser Armando Ramos was good. However, my wholes experience with Mercedes Rad Side Assistance was horrible. As related to the dealership, the car was delivered to them by tow truck at 10:51 am (based on the roadside assistance tracker). I called at least five times and nice ladies were telling me that the car was not delivered yet. At 1pm, I was transferred to Armando who was"prepared to speak with me". He told me that the docs for the car arrived on his deck "just an hour ago". And he asked me to give him an hour to call me with the scope of the ordeal. of course he didn't call me in an hour. SO I needed to have my wife drive me to the dealership and give them my piece of mind, as I didn't have my car for the whole weekend and now at the end of Monday, all for the flat tire!!! At this point he started to cooperate and I had a new tire on the car within and hour. Does it need to be that hard???

Prompt service. Armando was awesome.

Amazing experience!!! Steven, our sales person was very attentive, and helped us find a car with ALL the features we were looking for. Despite a national shortage... Mike, one of the Manager’s provided top-notch customer service. If you like the VIP experience, this is the place to go. I LOVE my new car!!! thank you Mercedes-Benz of Pompano.

Well I went to lease a vehicle. Picked a car GLC300 on the lot. Sat down, salesman went to “OZ” as I call him, for the best price. Comes back with $821.00 a month/36 months. It’s a $46,000.00 dollar car. Do the math. 821.00/month X 36 months equals.......Are you kidding me! $200.00 more I can go lease a Range Rover Sport. Crazy. Salesman has to listen and go by what OZ says. Not the salesman that’s an idiot its the manager. He needs to go. I wouldn’t recommend because of the MANAGER. Would of given 5 stars but OZ screwed it up for the salesman.

Overall it was a great experience . Thank you Zack.

After trying several times at another Mercedes dealership we went to the Pompano location. Our salesman was Harold Minto, and through his patience, determination and skill we found my car. There is a shortage due to the pandemic so this is not an easy task. When it was our scheduled time to receive it he unfortunately got ill but turned us over to Robert Abraham’s. Robert took the most exceptional care of us even though it wasn’t his sale. When a dealership has top people who care it really shows. I couldn’t be happier on every level!

On April 1, 2021 I sent the following letter to the general manager: Dear Mr. Tyburski; On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took delivery of this vehicle approximately one week later. This was a replacement vehicle for one that I had sold approximately a week earlier. When I sold my previous vehicle, I kept the license plate, Florida tag #1R16Z1, which had registration paid through June 2021. Your dealership charged me $149.00 as an electronic filing fee. I realize this is a normal charge and have no issue with this fee. Your dealership also charged me $230.00 for a “title/tag fee.” During the course of the purchase transaction with Mr. Minto, I informed him that I was going to use my old license plate/tag (Florida tag #1R16Z1) for the 2013 ML 350. I brought my previous Florida vehicle registration, and Mr. Minto made a copy of it, so that it could be included in the purchase transaction. I understand that it is common place for a dealer to “estimate” registration fees, and charge more on the purchase contract than will actually be charged by the department of motor vehicles. This has happened multiple times in the past, and I have been sent the registration and a check for the difference, usually within 30 days. In this deal, when the first dealer temporary registration was two days from expiration, Mr. Minto sent me another dealer temporary registration. On October 8, 2020, Mr. Minto emailed me a copy of my registration for the 2013 ML 350 (on the same day is was issued), with my previous license plate/tag number (Florida tag #1R16Z1/ copy attached). I called Mr. Minto and thanked him for his prompt attention to this matter. According to the registration Mr. Minto sent me, the total fees to transfer my old license/ tag number from my old vehicle to the new ML 350 was $4.60, or $215.40 less than I had been charged for title/tag fee. I went to the Collier County Tax Collector and confirmed that $4.60 was the total amount charged to transfer the title. I asked Mr. Minto when I would be receiving a check from your dealership for the $215.40 difference. Mr. Minto told me that I should receive that check within the next few weeks. About a month later, I contacted Mr. Minto, informing him that I had not received the check for the difference in the registration fee. Over the next month we had multiple conversations about the refund check. On December 24, 2020, I received a check from AutoNation, dated December 16, 2020 in the amount of $123.40 (copy attached). On December 24, 2020 at 2:18 PM, I sent Mr. Minto a text message along with the photograph of the check for $123.40, asking him where was the remaining $102.00. Mr. Minto responded that he had done everything within his ability to get me the $215.40 refund, and referred me to “Ryan” ext. 4113 in the finance department. Mr. Minto wished me a Merry Christmas and a happy New Year. Throughout this process, Mr. Minto has been responsive to my needs and questions. Between Monday, December 28, 2020 and March 26, 2021, I called Mercedes-Benz of Pompano three times. Each time the call went to the voicemail of Ryan Barksdale. I left three brief messages for Mr. Barksdale explaining that I was short $102.00 on a registration refund, gaving him my cell phone number, asking him to return my call, which he never did. As of today's date, I have never spoken to Mr. Barksdale or anyone else at Mercedes Benz of Pompano about refunding the remaining $102.00. Mr. Tyburski, I hope we can resolve this $102.00 refund without having to elevate this to a legal action. You can contact me at the above mailing/physical address, email address, or cell/text phone number. If I have not heard from Mercedes-Benz of Pompano by April 30, 2021,

Auxiliary Battery Malfunction Error displayed on dashboard and trunk operation not working with key. Service Advisor was professional, courteous and displayed great customer service skills. Love the Lyft coordination to and from the dealership. Detailing of the vehicle done when picking up the car as well. Vehicle looked brand new.

VIP service.

Excellent service and attention to detail.

Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)

The sales associate was extremely nice.

Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why didn?t it say too much oil or take some OUT.

Excellent communication and service with the recent purchase of my vehicle. Umut was very helpful and honest with my concerns. Purchased vehicle out of state and process was very simple.

Thank you for the politeness and the professionalism I received threw all your staff and especially Brian who was the one who checked me in thanks again, Kevin

Absolutely awful experience – and I can’t stress that enough! I attended the MB Pompano dealership on April 23/21 with my son to enquire and hopefully test drive a used vehicle that they had posted on their website – ready to buy. We were greeted by an older gentleman who immediately responded “it will take some time to look this up…we’re a very big dealership you know”. He clearly set the tone for what came next. He ultimately refused to allow us to test drive the vehicle, claiming that he would have to first conduct a credit check on me (even-though I told him it was an all cash deal), that he would have to assess my seriousness in wanting to purchase, condescendingly informing me that AMG models were hand built and they could not risk putting extra miles for test drives, etc etc etc. I couldn’t believe my ears, nor could my 13 year old son – the arrogance was absolutely stunning!! Needless to say, I will NEVER purchase a car at this dealership, and will not hesitate to share my experience. I can only assume that not all their sales people are like this gentleman - there is just no way that they’d sell a single car.

The total experience is great to me!

their service, staff very professional especially Brian from service department

I had my “2020” GLS 450 serviced yesterday. The service went ok. However, when I got how I received an email informing me that I had a broken part that requires immediate repair. I called the deliver several times and emailed to inquire what this was as the service advisor said nothing to me when I was their. After numerous emails I was able to ascertain that this is a cover for over the oil pan , which needs to be removed when the oil gets changed. Apparently this cover broke during routine service. Now they are asking me for $760.00 to replace this part . This is very poor business!! Accidents happen, but the Mercedes Benz of Pompano is the one who is responsible. This is the cars first service as it only had 7,000 miles on it .

I had a 9.30 am appointment so I rushed home from work to shower and changed my clothes, I had just completed a 12 hour night shift. I made sure to arrive on time since I knew that I was due back to work that night for another shift, upon my arrival, I spoke to the gentleman who was assigned to handling my appointment and told him of my concerns about being there for a lengthy period of time, I asked if he could give me some idea of how long the process of the oil change and filter change would take, my car was just coming in the two services, he told me that two hours would be the max. I thought that two hours for that process was a bit much, but said I would wait, I explained to him that I was just off from work and had to return that night and would appreciate him getting me out on time, as it was imperative that I get some sleep in order for me to go back to work. Needless to say, two hours came and went, I approached the service desk to ask about my vehicle, now in the mean time, as I was sitting there, customers came in after me with there vehicles and left before me. I guess since my vehicle was a nissan rogue and not a mercedes benz that could attribute for the delay, I don't know for sure, I am just surmising that idea. I asked for the rep who was initally assigned to my vehicle, he was not at his desk, so I asked for a manager, at this point it was almost 12.00 and I could barely keep my eyes open. When the manager did finally arrived, I told her that I really did not care if my car was finished, that I would take it, as I must go home and get rest and that I would bring it back another day when I was not scheduled to work. It took another half of an hour or more before I received my vehicle, I asked the rep if the job was finish and he said yes that it was, he also stated that the technician who had worked on my car said that there was a nail in my left back tire. At that point in time I really did not care about said nail, I just wanted my bed, so I took my car and left. On my first day off, I did take my car into the nissan dealership to have them take a look at it and guess what, no nail was found. If anyone does come across my letter, don't think that I am saying these things to be negative about your company, but sometimes a little compassion goes a long way and we should be understanding of circumstances, having said that, if they had told me initially that they could not have guaranteed me a time frame for the job, I would never had agreed to stay, knowing that I was due back to work that night. This is just my thoughts. Thanks

Excellent experience buying new Mercedes E Class. Fernando Londono took great care of us during and after the sale.

I had the occasion to visit Mercedes Benz of Pompano and I was pleased with service from greeters to the outstanding professionalism of Anja More. As usual, my visit to M/B of Pompano was very pleasant due the cleanliness and comfortable customer area. The only thing that would improve the experience would be a putting green area. Keep up the good work!!

Very friendly and helpful. Did a great job when repairing my MB and did it much faster than I expected.

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

our transaction here was incredibly smooth and stress free because of your customer rep. Mr. David Byles. He was a pleasure to work with and ensures our desire to return to this dealership to fulfill all of our future automotive needs.

Great repair but no loaner car. Job took three days instead of one. Stranded without a car.

Huge inventory of new & pre-owned vehicles to select from. We love the pre-owned car we bought. Professional & helpful staff.

Nice Showroom and good selection of cars

Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his team made it a very easy and enjoyable process.

Anja Moore has been great! She has my back and gets me in and out. Currently driving my seventh Mercedes including my 2019 E. Between the vehicles and the service they have my business.

Umut Gurbuz really made this experience relaxed, thorough, and simple. It is how car selection and purchase SHOULD be. We made an appointment and when we got there everything was prepared. He went over the car with us from bumper to bumper, inside and out. His follow-up post sale has also been secind-to-none. Ashley in Finance was just THE nicest, most knowledgeable person and, again, made our experience closing the deal amazing. Overall the dealership and their facility are impressive, courteous, immaculate, and welcoming. They are transparent in all of their dealings.

My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of Pompano. Started the communication via a couple of phone calls since we were coming from NC. *1st problem-being mislead or what I would call... false advertising. The wheels pictured were not the wheels that were actually on the car. Even the description stated that the car had the wheels that were in the picture. No one at the dealership could explain what happened to the wheels that were advertised...nor did they care. We decided to go ahead with the purchase since this was the color scheme I was looking for. We emailed all the information that they requested from. Both my husband & myself were emailed the price of the car. I was instructed to bring a cashiers check in the amount that was stated in the email & phone call from Sean, the sales manager. I flew down to purchase the car. Steven, the salesman, took me for a quick test drive & then we sat down to do the paperwork. Mind you, I was told the paperwork would be done before I arrived so it would be a quick process. *2nd problem- after finishing with the salesman I was told the finance guy would finish up. After waiting 45 minutes for Ryan, the finance guy, I finally got up & asked if he was ready for me. He told me no, that he was waiting on additional information from the salesman. I asked him what he needed. All of which I could have provided to him 45 minutes ago....or better yet.... information Ryan could have gotten himself in less than 5 minutes. But that would have required Ryan to actually be proactive. But hey... I’m just the customer I could wait. Plus Ryan totally threw the salesman under the bus by saying “Steven always has paperwork missing “. *3rd BIG problem- Ryan, the finance guy, never once greeted me with a “ how are you?” “Glad you’re here” “excited about your new car?” let alone call me by my name. Come on... this is Mercedes Benz! *4th problem- Ryan glanced down at the cashiers check that I had on the desk & said “I see the amount you have there (the amount that both me & my husband were emailed) & it’s not correct” I actually needed to pay an additional $1200 because someone supposedly didn’t figure the correct amount for NC tags/taxes. Are you kidding me?!?!? Once again no one seemed to care. Ryan & Steven both told me that the GM of the store wouldn’t do anything about it. They didn’t care if I bought the car or not. At this point it was a coin toss....leave & fly back home or buy the car & drive it home. After talking on the phone with my husband we decided to go ahead with the purchase only because it was the car I wanted, S550 coupe, & was the color inside & out that I wanted & haven’t been able to find elsewhere. Once Ryan came back into his office to finish the paperwork I asked him if he enjoyed his job because from where I sat it appeared to me that he didn’t. His response was “I love my job but I’m the guy that gets yelled at for the salesman’s mistakes”. My response was “I never yelled at you”. Zero response or acknowledgment. We finished the paper work, Ryan handed me my copies & said the salesman would finish the rest. Again....never said “thank you for your business” “have a good day” “drive safe on your way back to NC”. Geez, this guy totally ruined what should have been an excited, good experience. *5th problem- I was at the dealership for 2 hours. We had given all the information asked of us ahead of time. I had a cashiers check to pay for the car so no finance paperwork to deal with. I was told it would be a quick process. 2 hours is not quick! Never again will I purchase a car from this dealership or Auto Nation, nor recommend the Auto Nation Group to anyone. The 1 star rating is only because of the car.

Disappointed in the lack of follow up. Once I purchased the car I've been unsuccessfull in reachin my salesman or the finance department regarding my payoff. Very disappointed!

The girl who answered the phone and scheduled my service was not very helpful or customer friendly. My service appointment was on a work day, so I inquired about a loaner she only simply said they don’t give out loaners for service lasting 2 hours. Giving me no other option. Service was mediocre starting with the person that scheduled my appointment. She made it seem like I was bothering her to do her work. I thought about going to another dealership but I could not get any appointment fir that day in such short notice. The person assigned as my service guide was nice. But overall I would not recommend this dealership to anyone or go back.

Elio Rodriguez was THE MAN! His customer service was impeccable and he made the WBA HEAVYWEIGHT CHAMPS first time buying experience one to remember. Thank you to Elio! Robert in the finance department was great as well! The champ will definitely recommend Mercedes Benz of Pompano Beach to his fellow associates and colleagues.

Best experience ever. Eric Skeene listened to what I wanted and answered my questions and delivered. Ask for Eric !!

Bryan is very rude and unprofessional!! He told me one thing then I ask someone else about it and they told me it wasn’t true .. so I went back to him and he said it was true but basically he’s not doing anything about ..I will not be visiting this mercedes benz again not to mention my car was getting serviced over 24 hours when I was told only 2 hours .. Bryan communication skills are horrible u have to double and triple text him ..then when I got there he was literally sitting at his desk with no customers about 10 mins you’ll think that he’ll reply back to the customers when he’s not busy

I was very happy with my service experience. They went above and beyond getting my car taken care of. Things that I was not even aware of or expected them to take care of they did. Armondo was my service advisor and he was very professional and very helpful. I will definitely be bringing my Mercedes back to Mercedes in pompano for all my service needs.

Always have a great experience at Mercedes Pompano. Bradley ensures my service is smooth. He has excellent customer service skills and extremely knowledgeable-a true asset to the company.

Knowledgeable staff work here they don't rush you and take time talking to you through the whole process

Great service! Bradley Markoff treats my car like his own.

I made an appointment for a 9:00a.m A-service they said it would take 2 hours so I would receive a loaner .. then waited about 30mins to find out that I couldn’t get a loaner because of the age requirement! Ok that was fine Bryan told me my car would be ready no later than 4:30 .. 4:30 came around no call no text from Bryan so I text him he said no later than 10 the next morning ..text him around 10 no reply until almost 12:00 noon he said it’s ready they’re communication skills is very poor I double text just to receive a reply ... over 24 hours with out my car when I was told it would be only 2 hours ....

La experiencia de compra fue muy buena, me atendió Fernando Londono. Luego vinieron los problemas. Mi Nueva GLE AMG 53 Coupe presentó problemas a los 20 días de uso (menos de 1000 millas), no funcionaba la cámara de marcha atrás, andaba aleatoriamente, no se actualizaba el software ni mapas tampoco. Llevé mi carro al dealer Mercedes Benz of Pompano y ahí quedó durante casi un mes y medio. Cuando finalmente me llaman para ir a retirarlo, veo unas marcas debajo del baúl, en el paragolpes trasero, corroboro que lo habían chocado contra una pared blanca en el mismo sitio, aun estaba el polvo del golpe. No fue fuerte, pero suficiente para marcarlo. Ofrecieron pintarlo y cambiar una parte, pero esa parte había que ordenarla y tardaría mas de 10 semanas. A lo que respondí que de ninguna manera quería un carro nuevo y repintado por culpa de ellos y no mia. Ademas, les dije que seguro lo golpearon porque no habrían arreglado el problema original de la cámara de retroceso. Me respondieron: si esta reparado. Les dije: probemos. Y en ese momento fallo la cámara, no anduvo. Con lo cual, tomaron mi reclamo, me dieron a escoger otro Mercedes Benz, ya lo escogí, quedo a mi nombre reservado, pero ahora estoy ante una nueva espera. Me habían dicho 24hs y que ya tendría todo resuelto, ya pasaron nuevos 15 días. Repararon la cámara del GLE y me "prestaron" mi propio auto hasta que ellos (Mercedes Benz y Mercedes Benz of Pompano) resuelvan la interna de quien se queda con el GLE y quien se hace cargo del nuevo carro elegido (un Coupe Clase E AMG 53). Mientras tanto se pasan la pelota de ventas a Servicio y viceversa, y yo sigo en un carro defectuoso, golpeado y sin resolución rápida a la vista. Aclaro que las personas que me atienden son todas amables pero no resuelven el problema: tanto Marjine como Andrew de servicio. La verdad es que ya he recomendado a dos amigos que compraron en el Dealer un GLE Amg y un Coupe E Amg Cabrio, y que no aceleren los tiempos teniendo en cuenta que soy un buen cliente, y que estuvieron mal con el servicio de mi auto, no lo puedo creer!!

Very accommodating

Service was very good and Haden was professional and helpful!

Awesome experience would definitely recommend

It was a excellent experience I will definitely be going to the pompano location when I need service or anything

Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!

Amazing staff

AutoNation Mercedes on Copan's Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is [non-permissible content removed].. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! Update. After filing a complaint with Corporate, Magically 773.73 was paid to Enterprise Rental, thus a credit back on my American Express. You still owe me 450.89. You can pay that amount to me or Enterprise so they can credit my American Express. Let's not forget the damage to my drivers side fender when you tried to deliver it as a completed job and I refused delivery and you guys took 5 more days to do so. I received no loaner or rental for those 5 days as well, and this was damage done while in your care and possession. Wake up and do what's right. Pay the 450.89. I will not disappear. Corporate has been called again. I'm waiting on your crappy dealership to do what's right. Let's also not forget Gus Germi and Todd Banks authorized the Enterprise rental. Moral and ethics are at stake here. And I'm here to show your potential customers how you screw existing customers that have spent thousands and thousands with you and used to trust you.

Donny never disappoints!

Consistently great service. My service advisor Andrew is fantastic!

Great experience with the Internet team - especially with Giancarlo Amyach. It's always stressful buying a car because it's the second most expensive purchase after a home. Giancarlo made it as stress free as possible and I am LOVING my new GLA250. "Gia" listened to my requirements and found the car of my dreams! I highly recommend this Mercedes-Benz Dealership in Pompano Beach and tell Giancarlo that I sent you! 4/1/2021 - Adding on after recent service. The rails on the panaramic sunroof were replaced under the warranty, which included a loaner for the 2 days they had my car. They dropped the headliner to replace the rails which took extra time. They gave me a 2021 GLA loaner that was pure pleasure...except that it doesn't have Apple CarPlay. :) So I was happy to get my sweeeet GLA250 back yesterday like new! Bradley, Maria and the Service Team are confidentially professional. Thank you!

Service is consistently great! My service advisor Andrew communicates efficiently and effectively and I always know where we are in the process.

I cannot say enough about how amazing this dealership is! From the moment we pulled into the service area with a small problem, we were assisted by the female associates, who then referred us to a service associate, who then brought over a technician to look over the problem. They took care of us in a timely manner and fixed our issue.We will be returning to this dealership for future transactions. I highly recommend them. Thank you for taking such good care of us!!

I worked with Reggie to purchase a vehicle and it was a very smooth and easy process. When I showed up to finalize the purchase, the car was exactly as described (even a little better), which is so much different than every other dealer I visited. I was not disappointed and there weren't any high pressure sales tactics, a nice break from other dealers in the area. Fees were also reasonable and not over the top. Overall, it was a great experience!

I bought a beautiful Mercedes SL convertible over the phone and email. Then they came to my home to deliver the car on a flatbed and were done with the paperwork before the car was unloaded! Great experience and GREAT people to deal with!

It took 6 hours to do one service which was just an air filter recall. There were no loaner cars for this service.

Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again

I consistently receive first class, white glove treatment there from every department! I’m in no way a big deal, or a large volume purchaser - but the quality and level of service I receive- makes me feel like I am. No better people to work with than this team!

I'm very pleased. And satisfied

Had recall service done - easy to get convenient appointment, service was quick yet they arranged for a Lyft driver to take us to breakfast. Clean and safe facilities. Professional personnel.

My salesman Dontrelle Lee was awesome. He's very knowledgeable and really personalized the process. If you are in the market for a Mercedes Benz anywhere in the country, I'd absolutely suggest getting in touch with Mr. Lee. The GM there Mike Lucia also took the time to make sure that everything was seemless. This is the best dealership that I've ever done business with and would encourage anyone to contact them for any of your car needs as they are an auto nation dealership and have access to every brand of car.

The sales staff were knowledgeable, friendly, very helpful and fair with my trade in. I would highly recommend Mercedes-Benz of Pompano. By far one of the best car buying experiences I’ve ever had.

La peor atención que existe no se puede trabajar con ellos hasta son capaces de negarte una cita para servicio no pierda su tiempo y su dinero con esta gente.

I had a great buying experience here thanks to Elio R.!! I purchased a c43 AMG after looking for a few months at many other dealerships.. I must say that MB of Pompano has the absolute best inventory of MB sports cars + the showroom is spotless and convenient to shop in. The process was smooth and seamless thanks to Elio.. he even helped me after the fact with a few requests I had in a timely fashion. Truly appreciate the experience and will be back again!!

Elio Rodriguez was well informed and definitely a very effective salesman. I love my new car and he was very helpful in explaining all the “bells and whistles” in a very electronic E series auto!

Huge

Elio was very helpful being straight forward with the details & getting the Job done. also his partner that finalized the deal, I must say I am satisfied.

Our salesman Umut Gurbuz was the absolute professional! I have NEVER had good experiences with car salespersons until I Dealt with Umut. From the initial phone call to the delivery of the car. Everything went fantastic. Thank you from Key West, FL.

For 14 years I’ve been part of the Mercedes Pompano family and is a pleasure being there. Andrew A. my service advisor is the best, always ready to help me in every possible way. Thank you for a great customer service.

Good job! Professional and friendly.

We had an overall very pleasant experience at this dealership. Regi Faucher was our salesman....it was truly a pleasure working with him. He was professional, knowledgeable, and above all patient. He took the time to answer all our questions about the car we were interested in; additionally throughout the buying process, he made us feel at ease and reassured us about the vehicle warranty and specifications. . We would recommend him to anyone we know interested in purchasing a new or used Mercedes or any other vehicle.... Thank-you again ... Bob and Gina

What a disaster the way I was treated after running my credit which is over 800 got approve for car giving 20K as a down payment had an appointment set to pick car up on Friday at noon on to get a text from the sales person to tell me that the GENERAL MANAGER is selling the car to his friend and it was no longer available for me to purchase this treatment was unheard of I will never go back there again this is not the way to treat anyone. I am giving a 1 star but if I can give a 0 star I will they don't even deserve the star they are getting

I truly had a lovely, no hassle experience at this beautiful dealership which is rarely the case when car shopping at dealerships in general. Umut and Xavier were awesome, were genuinely helpful, friendly, no pressure while delivering highly personalized and professional service. I would not hesitate to send anyone their way.

RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .

My service advisor, Brian, was super! He kept me informed, and did his part to keep the technicians on track.

From first point of contact, very professional, always courteous. Made the deal as easy as possible. Great showroom ! Great Job Reggie Thanks Victor

I highly recommend this dealership, have had good experience in sales dept. & excellent service department

Another great service experience with my service advisor Bryan Lastres. Always on the spot with what I need and takes pride in getting the service done right.

Our M-B GL SUV developed severe suspension and coupling issues while traveling from MD to FL. Ms. Anja Moore was an exceptional service consultant, and insured the proper diagnosis and repairs were performed. She also insured the vehicle was adequately road tested before returning it to us. Ms. Moore is an exceptional emmisssary for M-B. She communicates everything required clearly and advises appropriately. When we move to S. FL permanently, she will absolutly become our new Service Advisor. Thanks!! Jerry Craig

Reginald Faucher, Mercedes Representative made my experience very pleasant, he deliver on everything he said. Mercedes Benz of Pompano was outstanding to work with and make the process just as easy. Would recommend Reginald and Mercedes Benz of Pompano to anyone for a great car buying experience.

BUYER BEWARE! We recently purchased a low mileage 2 year old BMW convertible from Mercedes of Pompano from a salesman named Umut Gurbuz. This purchase was made using their recommended bank, US Bank seeing how they beat our local bank rate by a very slim margin. We're also not happy with the bank, but that's a different story for a different time. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. We were told the car was "flawless" more than once. My FIRST question to Umut was a request to carefully inspect the car for any damages, scrapes, scratches, dings or dents. He assured us the car was like new after his inspection/call-back. Of course, being a pre-owned car I still expected a couple of minor surprises such as paint defects. However, when the car was delivered it had a HUGE gouge (not just scratch) on the rocker panel which is the panel just below the door. It's approx. 6-7 feet in length. $1970 in body/paint damages. In addition it had large paint stains of the trunk, scratches in rear bumper, side mirrors and front bumper. Also a SMASHED and loose interior mirror/visor. We're from CT and had to have the car shipped. We used their shipper and they (the dealer) collected the funds for that. He assured us the car was like new. Stay with me here: The car was also delivered with 2 bad front tires which make a ridiculously loud groan at speeds over 25 mph. The cause of this is scalloped tires from a bad alignment via a damaged rim that we later found out was "repaired" instead of replaced. Our BMW dealer verified this. As far as the repairs and damages I mentioned.... I was previously a master technician for Porsche, Volvo and Audi as well as a couple months with BMW, so I know my stuff. **** We also requested the vehicle inspection report via the truck driver who picked up our vehicle the SAME DAY it was picked up**** Keep in mind, Transporters will fill this out to cover themselves for damages that were already there. We were REFUSED this report as they offered pathetic excuses such as... well it's hard to get that with "covid" we can't easily get to he building to get it. This building is in the SAME parking lot. We still have not received this report nearly 3 months later. When the professional truck driver of the car carrier pointed out the damages and mentioned while he was filling out his inspection on the vehicle, a woman who worked at the dealer was trying to "distract him" from the larger damage. This is why you should always get the inspection report from the sellers end prior to arrival. But, unfortunately we were denied that. We alerted Umut about the issues (20 minutes after delivery) he basically told me that we should simply "return the car" in a condescending manner. Not so simple after loan, tax and registration fee's were ALREADY paid. After pushing, he told us to get estimates for the work and they'll "take care of it" After all, this is STILL under THEIR "warranty" .. right? WRONG. So, a 2 hour round trip to our BMW dealer they wrote it up for exactly I said was wrong with it. But! once our salesman Umut received the estimates he immediately reversed his offer to fix ANYTHING. Like it was his choice??? Stating that he isn't in business to "rebuild cars" However, who is "he"? and certainly nothing needed to be "rebuilt" only fixed to what they advertised this vehicle was. He also cut the conversation as soon as I got heated over the phone. An easy way out I suppose? The dealer refuses to allow us to speak to anyone except the sales dept. I hope buyer keep in mind that they are no longer your locally owned Mercedes or BMW dealer. We've contacted our attorney and plan legal action against them. I plan to also contact the Florida dealer commission, BMW of North America, BBB, Attorney General as well as following up on different reviews. Lastly, they failed to REGISTER the BMW for us. *Pics to come* Finally got our spare key shipped labeled "dead battery" *** UPDATE*** 3/17 Problems STILL not resolved - No manager contact

Great Service ! Very professional - David Byles and Fernando Londano are outstanding, honest and a joy to deal with.

Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !

Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.

Andrew Elmanzar was great !

Terrible work had to take my car rite back for the same reason , afterspending thousands and thousands of dollars for repair I was absolutely disappointed very very disappointed had to return my car back 3 days later for the same problem that should have been taken care of. So now the question is to sit back and wait and see if they're going to try to recharge me again for the same thing, I'm waiting to see this outcome

Very satisfied with excellent service. I was assigned a tech Mr Bryan Laster who was prompt with the appointment and very helpful and knowledgeable of technical details for servicing my C300

There were 3-4 small issues wrong with my certified 2017 S550. I bought the car from an agent named Steve. They took care of those few small items. I then noticed the front left headlight was facing downwards about a month later from an accident the car was in before I purchased it. It looked to be fixable. I spoke with Coral Gables dealership regarding my brakes being loud and mentioned the headlight facing down. They said take the car back to Pompano and they should take care of the headlight for free. I scheduled an appointment drove to Pompano and was told they cannot fix the headlight without charging me...I was very disappointed. Will not be recommending this dealership to buy a car. They do not properly check certified vehicles.

I have purchased 17 vehicles over the last 2 years for my personal and business use. My experience here has been the worst that I have experienced in the last 20 years. I went in to purchase a pre-owned BMW 740 IL. I stayed at the dealership 3.5 hours to make a cash purchase. I requested to execute documents and wire funds in for the purchase. My sales person asked me to try and use my business debit. Upon attempting to use the cards the closing clerk began to act as if I was trying to commit fraud. After I checked her and the sales manager on their conduct I left the dealership and wired the funds the following morning. Upon returning to the dealership the sales person attempted to deliver the vehicle with only one key. I asked about the second key and was given the following response, “We are going to get a price, but if it’s crazy we aren’t paying for it.” After I demanded a refund they eventually consented to ordering the key and signed an IOU. Upon returning to the marina where I keep my yacht, the check engine light came on “Oil is 2 quarts low”! I have over 4.5 hours in purchasing this vehicle and now I have to question if it was properly serviced prior to the sale. Keep in mind this is a Mercedes dealership giving a tote the note experience.

Beautiful experience, thank you Mercedes, thank you Giancarlo!!!

After having gone to many dealers in the area looking for my future car, Mercedes of Pompano not only had the car I was looking for, but they also had good customer service and communication through the process. They were thorough and did a good job. Above the rest.

Very helpful technician; very good service. Comfortable, not crazy crowded Mercedes dealer.

My service writer was excellent he was very knowledgeable and it was a good experience thank you.

My husband purchased my Mercedes New Years. March 5th while on the highway there was a alert that the vehicle was running hot. I took the vehicle in for service Friday, I received a called Saturday that everything was fine and a error was sent. I also was informed by my advisor that the thermostat will sit 3/4 of the way instead of at the half way mark. Okay great now I’m driving back home Sunday March 7th which is 3 hours away and it give me this alert twice and cut off. I had my 4 and 1 year old on the side of 95 stuck this is very unacceptable and I not pleased.

My experience was less than satisfactory. I came in for and service and for a flat tire. Unbeknownst to me, the tire I purchased a little over a year ago was not repairable. After approximately 4 days without my car, when I returned my front bumper was missing AND another tire was flat. Upon my discovery of the bumper and additional flat tire, I was told that the bumper was already off when I brought the car in for service. I was also told that "I have bad news for you... you must have magnets in your tires" because you must have run over something outside of the dealership. My biggest point of contention which fell on deaf ears and a stony heart was that before I drove my car out of the dealership/service bay the check tire pressure light was on!!!! There was a problem with 2 tires when I got the car back instead of 1. Perhaps the most disheartening moment is when the service told me that if the 2nd tire was damaged in the parking lot while it was being driven to me by a dealership employee it is my responsibility and not Mercedes Benz of Pompano.???? In a nutshell, the manager said "it's like loaning a friend your car... you are responsible for damage and not the friend..Likewise even if our employee ran over something (metal) it's not our fault. Further, we're won't be able to provide a loaner unless you are purchasing 2 new tires. HORRIBLE and unacceptable for Mercedes Benz 😢😪

Our car is low so when we parked we hit the parking stop bumper. It pulled our front bumper loose. We went straight to Mercedes of pompano and we saw Andrew Almanzar. He was wonderful. Very professional and friendly. We left our car and it was fixed in just a few hours. We were very pleased.

Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service

I am very satisfied with the service at Mercedes of Pompano Beach on the recent purchase of my vehicle. The salesman was more than considerate and helpful in this purchase and provided assistance to make the sale go very smoothly. I viewed the vehicle on the internet website for Mercedes Benz of Pompano Beach and contacted the dealership about my interest in the vehicle. Traveling from Orlando, I made an appointment to view the car and test drive a couple of days later. They held the car until I could arrive and complete the deal. They had the car washed and waxed before I arrived and made the most of my time so I could drive it home the same day. I am extremely pleased with the vehicle and the service I received from this dealer.

Always a great experience with my advisor Armando.Always takes care of my needs And very professional. Also I want to mention Jack from the service department was great tried to help me to solve the issue that was going on with my vehicle. Definitely will be back.

I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldn’t recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida locations.

i've always been very pleased with the service provided at Mercedes Benz Pompano. i purchased my vehicle there and each time i return, they've made me feel like a valued customer. I've been fortunate to have Anja as my service provider for this entire team which speaks to the management at the dealership as well. When the time comes for a new vehicle, i know this is where i'll come.

I was very pleased with the service at this Mercedez dealership, it was very well organized structure as far as dealing with COVID-19 and Ronald’s service was great! I could definitely come back to this dealership. Thank you

they were on point and get the job done right away shout my service advisor Anja Moore thank you see you soon

Andrew was great

This was my first time buying a Mercedes Benz and I was exceptionally disappointed with the experience. I expected first class treatment but had a better experience buying my Hyundai Genesis! This dealership only cares about making money. I originally was looking to purchase a used Mercedes and had committed to buying one until I found out it did not have keyless entry or keyless start. Also did not have the lane assist. Car features were misrepresented. Then I decided on a new car. Their “one price no haggle” policy works totally against you as the customer. This is the Auto Nation” brainchild. So I called an I dependent dealership, got the price I wanted and was ready to buy. Guess what—they matched the price. Then I was told to get my own financing so I did and spent hours getting my bank to process a check in record time. When I go to pick up the car there’s an additional $400 on the invoice for tinting! Told I had to pay it as all their cars are tinted! Sorry— that’s not the price I agreed to. Charge ultimately removed. Paperwork had to be redone. Then you get to spend 3 hours with their Finance people who miraculously get you a better rate on your auto loan. Paperwork gets redone again. Then they detail the many warranties available which increase the cost by $10K. Hyundai has a 100k mile warranty included in the price! When I finally sign all the papers I get to drive my car home. But my brand new car was not properly detailed so told to bring it back on Monday!!! Also driver’s side door had a ding in it. They agreed to fix it after first offering some touch up paint. No thank you. When I bring the car in I’m told it will be in the shop for 2 days but I can’t get a loaner car! WHAT!!!! I threatened to cancel my purchase. They finally agreed to get me a rental car . Had to get a ride to dealership only to be driven to rental car place. Why not pick me up at home? Hyundai dealership drove me to to and from work! Get car back-all perfect. Have car 2 days and battery dies. Totally dead!!! Only 300 miles on my car! Had to call their service. Took over an hour. Battery charged but told to bring in so they can do diagnostic test. Car in shop for 3 hours. They arranged Lyft to bring me home and get me back. Battery had to be replaced. I own this car 3 weeks. Hope this is the last issue I have with it.

charge storage fees to perform open recalls. bad service.

Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan

Car Dealers are always a headache, however people make the difference, although it took longer than expected Umut the sales specialist and Ashley at finance were very diligent and efficient. I highly recommended these dealer and its people

I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the code. What makes it interesting , they quoted as? costumer dined the service? remarks. Not even written estimate , or type of the work .. I Checked with other dealerships , later on asked adviser for the part cost $ ..! There was nothing at my print out report . Then I had to go back the pompano for written quote . Turned up to be while other 2 dealers charging $147 for the same part I had a quoted for $233. You figure that out ..!!! Besides the service adviser , treatment of their costumer and mentality based on nothing but draining your wallet and suck it in dealership style. Checked exactly Service with other 2 registered dealership in the area , and guess what Others don?t even charge the diagnostic if you get your car fixed at their location versus I was clearly told by the service manager , regardless the service , they will still charge the diagnostic fee. Which is. $246 By the way , if you happened to go there , please ask at your final bill, when they you use only batter power , What is the $25 extra charge as shop expenses .?????... totally crooks and lousy place .. check with other MB dealer around since you won?t get your car back from any type service in 2-3 days from this people .. good luck ..

First time bringing a vehicle to this dealership. If it weren't for lady at the cashiers counter, customer service is horrible. Brought the vehicle in for an open recall that was supposed to be no cost and ended up paying $150 for them to release the vehicle. We were told the vehicle would be ready the following day and it wasn't. When we received the call that the vehicle is ready, we didn't drop everything we were doing to run and pick it up. They assumed it was okay to start charging storage fees without prior notification. I get that the business needs to make money but please notify the customer before stuffing them with surprise fees. Especially for a recall that Mercedes-Benz has been non stop notifying us about. Airbag recall. Horrible way to handle customer service. Scam.

I’m very happy overall with my experience. Great service!! Sales person very knowledgeable also I purchase few things at the boutique and the service was amazing.

Haden Smith did fantastic job at finding and resolving a problem with my wives car. I appreciate the follow up phone call with recommendations on the next service appointment.

Super Dealer. Will always refer other friend and family to use this dealer. Top notch Service consultant Richardson, very knowledgeable about my issues with my E55 AMG. I will continue to use this dealer with all my service needs.

Eric is one of the coolest guys that I have met on my car buying journey . Not pushy just extremely helpful...and he's from Boston

Always clean and very friendly staff that answers all my questions.

I had a very positive experience at Mercedes-Benz of Pompano. I was greeted twice by two sales associates within a few steps of walking in. The gentlemen who helped me and ultimately sold me my new Mercedes was Umut. He understood my needs right away and we had a great smooth transaction. I loved the fact he was attentive, polite and efficient. I would highly recommend driving the extra distance and visiting this location if purchasing a Mercedes.

The service department receiving my car was a pleasant experience. The loaner provided was not up to par though. I own a GLE 350 and I was placed in an A 220 4cylinder vehicle. With a person standing 5'10 with knee problems I had issues getting in and out of the car. When asked if there is anything else the nice young lady stated no. When I received my car back all my settings were changed on my vehicle. Other than that the purchasing experience has been excellent.

Great Benz repair center!

Anja took care of all service problems, she was efficient polite and thorough. Car was finished on time and clean.

Gus couldn't have been nicer or more helpful. 5 stars, absolutely!

Wanted to share how amazing a service advisor Anja Moore is. I’ve been going to her for 20 years and she always provides exemplary service! Above and beyond any expectations. I highly recommend Anja and Copans rd Mercedes!

very happy with the good service and attention i received during my last visit. my service writer, Ron, is an asset to your company

This has to be the WORST DEALERSHIP IN SOUTH FLORIDA. I have had ongoing issues with this dealership. From the very beginning when I had to price check THEM. To the awful phone system (that goes nowhere and repeats and repeats); to the awful customer service; to the bs "free" car wash that is always conveniently backed up or not working, just to deter customers from not using it; to trying to speak to someone - anyone in the finance dept. (b/c God forbid they should reply to vm and emails); to management just "aha"-ing me. Trust, there are many, many dealerships that are 1000% better at this. Don't go here just bc of the convenient location. I spoke with the GM last week who promised a return call by Sat 2/20. I have yet to hear back.

Anthony was terrific. Personable knowledgeable helpful willing to go the extra mile Diligent

Armando is by far one of the best Service Advisors I've ever had the pleasure to work with. He was informative, went out of his way to assist me and kept me informed during the time my car was being repaired. great job and Mercedes Benz of Pompano Beach has a diamond in the ruff....

Have been lucky to have been working with Haden at the pompano service location. He shows an attention to detail with service as if it’s his vehicle, and replies promptly whenever you call. I would choose higher than 5 stars if it was possible!

I went in for a Takata airbag driver/passenger recall and all went smoothly. Thank you

Amazing customer service!! Had a flat tire, called and got my car in ASAP , new tires installed and done in less than 2 hours! Couldn’t ask for better service!

It was a wonderful experience buying our new Mercedes. My salesperson Steve explained so clearly all the functions on the vehicles I was test driving. The actual sale was done quickly and very professionally. I totally recommend this dealership.

Brad did a great job communicating and getting to the root of the problem The car drives great now

Fantastic customer experience. Have been to dozens of dealerships nationwide and this location is first-class. Service manager was great to work with, made the experience seamless - discussed the service, arranged for rides to/from dealership without any issues. Facility itself is enormous and very well maintained. This is my new home dealership.

Brian is my service rep. He provides excellent service every time I take my Mercedes in. His professionalism and diligence are simply unparalleled.

The service team is outstanding!!

Had recall on passenger side airbag ... received notice via US mail and email. Called dealership in Pompano Beach where I purchased my car ... made appointment. Arrived right on time. Car was checked in and 40 minutes later, I was informed that my particular bag ... was on back order ... would be perhaps 2 weeks or so before it would be received as it was coming from Germany. Seems like they should have known that when my appointment was made?

The worst service experience I’ve ever had at a “luxury” auto dealership. I dealt with a service manager named Todd and a salesperson named Sean. AVOID THIS DEALERSHIP. I will never lease another Mercedes because of this experience. If I could give zero stars, I would have.

I've known David Byles for over 15 years and will not buy from anyone else. He is a true professional and treats everyone like family. He always tries to give you the best deal and strives for honesty or directness, that's elusive in this city and profession. Want a pleasant buying or lease experience go see David, you won't regret it.

Ronnie R., was my service advisor and went above and beyond in getting my car completed with service in a timely and professional manner.

Great experience, Paul LaCob

I always receive great service at Mercedes Pompano. I appreciate the excellent service and the attention to detail provided by Haden on every visit. His ready smile and great communication at every service makes my experience even better than I expected.

Excellent svc from advisor to the AMG Tech who worked on my car. Got me in on time and turn around in faster time then expected.

Very happy with their customer service . Every time I need my car serviced I get excellent service . My service representative Anja Moore always goes above and beyond. Thank you !

Clean environment and pleasant staffs

Xavier Cordero is the best in service and sales. He is responsive and makes the process smooth and drama free. He helped me track down the exact 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

Miss Ailed Riverol attitude and professionalism is to be commended. She was attentive and helpful in solving my wife?s situation with her car. Thank you again, Miss Riverol.!!

My l experience was a very pleasant, and satisfactory one, My salesman, Mr. Gorbuz was very Professional,and a pleasure to deal with. I had a few minor gliches with the car, but nothing that couldn't be handled within a reasonable amount of time. My Overall experience , in this situation would be a rating of 99% Satisfactory..Sincerely..m RJS

One would think that with Mercedes Benz reputation would be safe to buy a pre-owner car, be careful. About Pompano MB service, maybe one of the worst.

Great Services, fast, accurate, Highly recommend

When I arrived at Mercedes Benz of Pompano..I was warmly greeted by Mr. Gurbuz.We sat, spoke,and became very friendly, His personality reflectred a certain confidence, which made me feel comfortable, and was in good hands. I came in specifically for the Volvo XC 40 T5 Inscription, and was not going to leave without it.Much to my delight, Mr. Gurbuz made the transition from viewer to buyer with confidence, and ease. Yes I would recommend, and do it again at M.Benz of Pompano..

Xavier Cordero is the best in car sales. He is responsive and makes the process smooth and drama free. He helped me track down the 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you Xavier, I love my car!!

It was the most unprofessional experience I have ever had in my whole life. I brought my car there after I changed the strut on 09 Mercedes SL 550 to bleed the system and clear the codes. They needed 6 hours of diagnostic time which I agreed to. They told me the problem was the accumulators and that would fix the problem, I also agreed to it. 2 WEEKS later boone is even calling me. I finally call them and my service writer was gone for the week, so it would have been a whole other week. I asked to speak to the writer that signed me in, he had no idea what I was even talking about. He said he called me by the end of the day or the next morning. Nothing. I drove to the dealership with a friend and was told that didn't fix the problem. The car has 40,000 miles on it and I never had a problem with it. The reason I brought the car to a Mercedes dealer and not a regular garage was because I thought they had all the software, experience and know how to pin point the problem. Obviously not. I didn't feel I should have to pay $3200 for something that did absolutely nothing. Now they wanted to change the control module for another $1000. I took my car out of there, now the struts don't work at all. Great Job! I don't see how you can charge someone $3200 and not only not fix the car, but make it worse. All they are are parts changers, anybody can do that. I plan on filing a complaint with the DMV and disputing it on my credit card. I own my own shop and I would never charge someone if I couldn't solve the problem, or at least negotiate the price

Donny was very helpful as a salesperson. Overall positive experience

Personal attention and services fully compatible with the name Mercedes.

Service was excellent, friendly and expert—Bryan quickly diagnosed two relegated issues and solved them expertly.

all issues were taken care of 100%. I have used them for the past 4 years with everything being up and up.

amazing experience. definitely would recommend. top customer serviced, delivered as promised.

We are New York residents and bought one car after seeing it online. We were so happy that we flew to pompano 2 weeks later and bought a second car! both cars were car transported to our home in excellent condition . Abe was our salesman who handled both transactions from start to finish with professionalism, Diligence . He made everything stress free . We are very Happy customers . Go see Abe if you’re in a market for a Benz! Mr & Mrs. Cassisi

Everything was perfect

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Excellent customer service. Service Completed on time.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Bradley is very professional and helpful each time I need service.

Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never buying Mercedes Benz again since the company that represents them has no heart and soul.

Service not up to the standards one would expect for a Mercedes dealership; brought a 1986 560 SL in for fluid change; when picked up brake pedal almost went to floor; service rep said air bubble would fix that day; was not ready that afternoon; said would be ready Monday; went following Friday not ready obvious they had not looked at it

Great experience and excellent service.

Prompt, polite and efficient. Exactly the kind on experience one hopes for when buying a car.

Great service. Highly recommend this dealer for service options.

Great service dept! Mandy is the best

Very professional, clean and safe considering the times.

5 star service from start to finish. Mercedes-Benz Pompano truly gives you the best. Thank you as always Todd , Anja & Gus.

This dealership is awesome! I've tried others in the greater Miami area and I have to say Mercedes of Pompano is the best! Donnie was great to buy from and closing was great and seamless!

I love the easiness of getting in and out. I arrive at the location, see my advisor, sign the paperwork and pick of the loaner. When the car is ready they give me a call and I go pick the car up. The pick is as simple as the drop off. I would highly recommend this location for service to anyone that owns a Mercedes Benz.

Amazing Service! Fast & fantastic attention to detail (changed my windshield wipers for free!)...

My experience was wonderful. My service agent was wonderful.

The customer rep that assisted me, Ronnie was very helpful and polite. I brought my car in for a recall on the passenger air bag and he was able to get another issue I was having with the ac fixed at no charge plus I got my car vacuumed and clean for free. Highly recommend for great customer service experience and overall care for my vehicle.

Costumer service was excellent

Mike is amazing. Everyone there is so helpful and Easy to work with

First time client. My service advisor- Aniya, very professional. Very respectful of my time frame-the loaner was ready as I dropped my car. Aniya was updating my over the phone about the work being done. Impeccable service.

I've bought and sold at least 20+ cars in my lifetime. Working with Fernando and Ashley was great. Friendly, sincere, interested in satisfying the customer, not at all pushy. Started at 10am and by 3pm I was driving home with a CPO MercBenz that had everything I wanted, along with a great price and no-hassle trade-in. My only comment is that the information (car features and options) provided on their website and the MBUSA website did not match. But they did not state more than the car actually had, so not misleading.

Exceptional Service

Service was fast. Brian helped me from the start and was very attentive and helpful; helped me with pricing, let me know about my next oil change and answered my questions thoroughly. Staff was also very attentive.

Great service from Bradley Markoff and Tom in the shop.

Overall, Mercedes provides a great atmosphere and a great level of service. I took my vehicle to them because my car was making a weird squealing sound and the mechanics I took it to before could never figure out the issue. Haden-Smith was my service contact and I had quite a few things fixed that cost me about $3,000, but I had no issue paying because of the service I received. Mercedes put me in a loner vehicle and I thought the problem would be fixed. Long story short, the squealing noise continued, and I took it back to Haden to again fix the issue. During my second trip, I felt the experience I had before shifted because Haden seemed to be more about getting money out of me than solving the issue. Haden told me I couldn't get another loner vehicle, but said he had to offer me a service maintenance which came to about $3,000 because he could not find the most recent service done on the car. It put a bad taste in my mouth because I had just paid $3,000 worth of work to fix an issue that was not fixed and your asking me to spend more money on a service that is not necessary because I just got the car serviced. I am assuming he wanted to make my second trip worth his while. The mechanic Tony was also a pleasure to speak with and very helpful. If not for my second experience with Hayden then I would have given five stars.

Great job all around. I came in with three difficult problems and they diagnosed and corrected all three. Thanks

All done in an efficient fashion. Loaner supplied without hesitation. Armando, the service advisor, was helpful and knowledgeable.

Good appreciation

We purchased a used 2018 Lexus RX 350 recently. They did a great job getting the car ready for sale, the transaction was very smooth. We are very happy with the entire process and the car is fantastic 😊.

Excellent experience. Armando was attentive, thorough and made everything easy and convenient

I am writing this review to share the wonderful experience I had with MB of Pompano & especially Keith, my sales associate. It was an extremely easy and fast transaction. Communication and response from Keith and his team was timely and immediate. The finance department made the transaction smooth and seamless. Keith was attentive and beyond helpful with every detail. I absolutely suggest this dealership and highly recommend seeing Keith for the attention that makes purchasing a car positive and memorable.

I used to go into the Mercedes Benz of Coral Gables. When I used to live in Miami. I moved to Coconut Creek and needed to get my car serviced for some problems. I came in to the shop with some engine problems such as an Engine Light on which basically indicated that my P0300 and several spark-plugs /coils were misfiring - aside from the car running lean. At the time I figured... okay, pay the $195.00 for the diagnostics and see what's really wrong with the car. Keeping in mind that my C300 Sport was a 2011 vehicle. I know it needed to be repaired. The technician came back stating I needed a new transmission ($8278.53) and since the motor was not misfiring, there was nothing to be much that they can see that may have caused the misfire. I chose to do a few repairs (recommended by them) with them and according to the estimate. The total of the repairs would cost me approx $800.72. How did I end up with a bill of $1,128.50 (+327.78) which I have no clue what that's for. Needless to say, a few days after I drove off with my car. It did run smoother (because of the transmission mount installed - so thank you for that recommendation) However, the car started to misfire again. I sent an email to my technician regarding the problem and she said that the technician stated "iIF HE IS GETTING MISFIRE CODES THEN THERE IS A SECONDARY ISSUE, THE HESSITATION IS DEFFINTLY IN THE TRANSMISSION." So my question is, what is the secondary issue? I just think this should have been caught since the time I sent the car in for repairs. I explained to them that I personally changed the spark-plugs and coils myself. But to please check if it was done correctly because of the error of the misfire of P0300 P0301 P0302 P0304 P0305 - I Recently sent an email to my the Service Advisor regarding my car to see if I need to pay the $195.00 again. At this point, I think I just may need to buy a new car. But it won't be at this dealership.

Abe is the Best!!! 10 Stars and 2 thumbs up for Abe! Abe is the best dealer in America. I strongly believe that. Go see him, buy a new or used car from him and you will see why!

Steve Rahal is an excellent sales person to work with. There is no pressure to buy. Totally professional. I would buy another car from him in the future.

Mr Armando Ramos was very kind and attentive, and explained all my maintenance options in detail. And in the end he managed to get me a nice rebate for the whole package. Thank You!

Worst place ever To buy a car dont buy from this people 0 customer service i will never go back to this location

Everything went very smooth from my arrival to pickup. Armando keep me updated and I felt very safe visiting the dealership.

Fast and convenient with contact less service and the friendliest staff ever

Harold was wonderful. He listened to exactly what I was looking for in a car and worked very hard to find the perfect car for me. I had a great experience l!

This was the absolute worst buying experience and vehicle I have ever purchased . They repaired the vehicle just enough to get it off their lot. Within a few months it started to have major problems. I would NEVER buy another Mercedes and never do business with AutoNation again.

The process of purchase was easy and fast. It didn?t take long. However customer services in this dealership lacks professionalism. As of today I haven?t received my extra key promised during the purchase and they don?t follow up on you. They try to make you buy extra warranty and when you say that you are interested they get upset.

Great customer service. Eric S. Is a great salesman and very professional. I highly recommend this dealership

We stopped by last Saturday to look at a couple pre-owned cars. We were greeted by Elio Rodriguez. He took time with us, answered all our questions and was a pleasure to work with. I absolutely love my car and with this service we will be back to see Elio very soon! Thank you Elio!

They always take care of me well

Great Service!

EXCELENTE SERVICIO!!! de parte de TODO el personal de Mercedes Benz Pompano, estoy muy contenta

Awesome service department and Anja Moore is the absolute best. So professional and outstanding!!

Amazing Service, the service personnel were polite and knowledgeable. This was my first service on my new Mercedes and my experience was awesome. I would highly recommend this dealership for all of your auto services.

Excellent service and sales experience

My mechanic is a certified MB master mechanic and installed an entire OEM brake system on my SL55AMG last year. I mentioned that they were squeeking and felt spongy at higher speeds. He suggested I run them for a while and when the red light for brakes "visit workshop" comes on, he will bring to MB Pompano Beach for warranty work at no charge as there's a national recall for my model. The above scenario played out, he brought my vehicle to MBPB and they did not replace nor repair anything! They sent me an Invoice (#899390) for $234.88 which my mechanic, owner of MBZ-ONE, Danny Carretero paid on my behalf which they claimed was for diagnostics that determined the brakes were fine. My high performance vehicle sounds like it has rusted drum brakes rather than a precision vehicle that it is. Danny ate this bogus charge and did not charge me one cent. All the reason to avoid inflexible dealership protocol.

Pompano Mercedes appears well organized. Bringing car in for work is well run and time efficient in and out with paperwork done and loaner car ready to go. Same upon pick up speedy process with paperwork and my car ready after a wash.

We’ve been customers for over 10 years with this once wonderful dealership… Apparently everybody and everything has changed there…We have purchased four vehicles in the past and were about to purchase another one and unfortunately for some reason, after 2 1/2 days and 16 messages, voicemails and texts to everyone including Keith and your sales manager, and the general manager, nobody bothered to get back to us. We ended up buying from another dealership who came back to us immediately… I cannot believe and I cannot understand why nobody could get back to us in such an untimely manner, and made us feel like we were nothing more than a bothersome to them… We are cash buyers and are good customers and these people just don’t care anymore… We are very pleased with the new company we are dealing with and the new car that we received, but to be a loyal local customer with a company for so many years and have bought so many cars, is beyond belief that they treat people like this… Run, do not walk to another dealership… It’s not the same Anymore and it saddens me to write this review ...I cannot believe nobody would get back to me when we said we wanted to buy a car! We are trying to support our local businesses during this pandemic - is incomprehensible we would be treated this way...We are thrilled to have bought the car of our dreams even though we try to stay loyal to this company… Shame on you… It pains me to write this review...truly

Horrible customer service. I brought my car into repair a recalled sunroof. They started by saying only glass was being replaced and they didn't want to own it. They took it back to service manager who brought it back and said it didn't work, go get it fixed and bring it back to have glass replaced. I explained I was selling the car and as a courtesy to the buyer I was getting the recall taken care of. The service manager said I'll have to fix alot more before I sell it. Unbeknownst to them I just changed it all the fuses and took a picture for my reference. I get home and look, they took out the fuse so it wouldn't work. Thanks for wasting my time and I'll for sure be contacting MBUSA to let them know of the practices at this authorized service center.

No customer service for new car sales...

Horrible customer service. I brought my car into repair a recalled sunroof. They started by saying only glass was being replaced and they didn't want to own it. They took it back to service manager who brought it back and said it didn't work, go get it fixed and bring it back to have glass replaced. I explained I was selling the car and as a courtesy to the buyer I was getting the recall taken care of. The service manager said I'll have to fix alot more before I sell it. Unbeknownst to them I just changed it all the fuses and took a picture for my reference. I get home and look, they took out the fuse so it wouldn't work. Thanks for wasting my time and I'll for sure be contacting MBUSA to let them know of the practices at this authorized dealer.

This service department staff is very good, however, with my last Mercedes I was always offered a loaner, but now I am told my service will be under 2hours, so I don't qualify for a loaner which really impacts my day and bewithout my car. The service took 3 minutes under 2 hours...but I think they rush through service they meet time limit of 2 hours. Also as I was waiting, it was disturbing to hear others be offered a loaner as I sat waiting...This is my third Mercedes from this dealership...but my next one will be with a dealership that treats me as a valued customer. Not happy

I had a difficult problem which was found and fixed. I was kept abreast of everything that was going on throughout.

My sales Rep was awesome. I had a small hiccup with a previous lender and they held the car for me for an extra 2 weeks even with other potential buyers. Highly recommend Mercedes of Pompano

Purchased and maintained 2 mercedes SUV’s over the years ( getting ready for our 3rd). Highest quality of service - 🌟🌟🌟🌟🌟 @johnweiser @duanerinde

Excellent service, attention to detail and follow up! Highly recommended

My first Mercedes and Not what I was expecting. Outstanding customer service and easy to deal with. Will purchase from this dealership again in the future!

Everyone ls super nice, specially Rodney. He is always very kind and helpful. Thank you Rodney! Darla

My 2015 LEXSUS RX 350 spontaneously caught fire on December 7, 2020. My auto was identified as a total loss. I was interested in replacing my auto with a pre-certified 2018 LEXSUS RX 350, with very low mileage. Geico recommended I contact TrueCar. Through TrueCar, I located the auto of my choice at Mercedes-Benz of Pompano. I called Mercedes Benz of Pompano and spoke with Mr.Anthony Lawson,Salesman. The auto I wanted was there. Mr.Lawson answered my many questions, he was knowledgeable, polite and professional. Ashley Galan, Ryan and Xavier, The Manager were also professional and helpful. I purchased the auto of my choice from Mercedes-Benz of Pompano. My purchase experience with Mercedes-Benz of Pompano was excellent. .

I had an excellent buying experience at this dealership.

Once again, thank you for an exceptional service that for the second time in the roll making our Christmas better!

GREAT SERVICE DEPT TIMELY AND THOROUGH

Dealership was as neat as a pin and everyone was extremely nice

The service dept. is very weak. They are not customer focused...do not answer the phone, do not return phone calls, do not repair the vehicle correctly the first time, and always end up with other issues after bringing car in for repairs (dirtier than what I left it, flat tire, etc.) The saving grace for the dealership is the GM!! He is fantastic and makes things right. The issue is he is only one person and his team hasn't come around yet to being customer focused.

The visit with Mercedes went well and all repairs were done, very satisfied with visit.

Not a great experience for my service. Only acceptable. Nobody seemed to care about providing excellent customer service. Every employee had a no care attitude, not a single person asked how they could help or be of assistance when asked. As a business owner I would not accept this kind of performance from my team. Mercedes advertises “ the best or nothing” and should take a closer look at the level of service they are providing their customers being charged for a premium level of service.

Anya is always professional, kind and promptly returns all messsges. She?s the best advisor.

Best service Nice people clean place

Had to make 3 appts... they promised a loaner... but none was available for my first two appts.

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 - dollars they owe me. Get ready AutoNation!

I am very pleased with the service department. My service writer did a great job in his follow up. My problem is hopefully resolved.

Disappointing. First time service visit. Dumped into the waiting area, no explanation or tour of facility. Waited two hours for my car. Asked 3 times about fixing the seatbelt retractor and was told it was being done. It was not. Asked to have tires rotated. "Work not performed at this time" was on my invoice. No explanation as to why not. Compared to my previous Cadillac service experience MB came up far short.

Great experience! My sales rep Gurbuz was simply amazing. He was very patient and diligent in finding what I really wanted .

Great experience. Didn't have to go back and forth on the price of the car. Everyone was friendly and did everything possible to make the experience awesome.

I never was pushed to purchase the car. They let me free to look around and showed me others options besides the dealer.

I had a wonderful experience the only problem that I would have is that they charge me $60 for shop fees I don’t know why

Very professional and fast service. The Delray Beach location is horrible.

Always excellent buying experience! Everything is done with the least amount of time taken, never have to wait any length of time, customer service is top notch, our salesman, David Minnich takes care of us in the best possible way!

My SUV was given the best service, please always ask for RAUL MENDEZ as the advisor, he is the best, he is honest and trustworthy which is contrary to most other people I have dealt with at Mercedes benz of North Miami Beach. I remember the last time I serviced my SUV before this recent service, the workers spill coffee, and blamed on me, and tell me to pay big money....so I have to take my car GLE 350 to Pompano Beach to service because didn’t want to deal with people at Mercedes benz of North Miami Beach anymore....

I called my Service Advisor, Brian Lastres, but he was unavailable at the time so I left a voicemail. Within ten minutes he returned my call to enquire what it was that he could assist me with. He was very pleasant and welcoming. As usual, he provided excellent customer service and gave additional information the next day, as he had promised.

Great service from Anja Moore. She and the organization are terrific.....

Service advisor Anja is the best, and primarily reason we bring our Mercedes there! Honest and thorough and a great personality too.

Mercedes of Pompano very professional and reliable Bryan L very easy to work with , would recommend to anyone

I had a very pleasant experience. I was also able to do a little shopping in there merchandise store and met a very wonderful staff member name Lisa. Thank you

5 star ⭐️ ⭐️⭐️⭐️⭐️ experience! Easiest auto purchase ever. The best sales help from Keith Donohue! He attended To every detail. I cannot thank Keith enough for making the experience smooth and fast from start to finish. I will highly recommend.

From the service provided from Shawn to Fernando, everything was excellent! In love with my new car ☺️☺️

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there.

Been doing business many years and never had such losy service . Told car would be ready first thing in morning. Got to dealer at 10:30. No cashier and when I did find someone told me car was ready but getting washed.. Car was notready. Only getting new tire on car that was brought in by AAA . Found car setting in garage 0ne hour later and not washed. Tire and rim had white all over it. Not at all happy with the service. Dennis Millican

great service, tired of hearing that can't have my car washed when its at the dealer due to the car wash is broken. I have been hearing that for 2 plus years.

Great service experience, which we all know is rare. Promises made...promises kept.

Great service and Brad Markoff, my service advisor is a terrific guy. Great communication and very accommodating. Best service from Mercedes ever!

both the advisor and his supervisor clearly did not care. both did not respond or followed up accordingly. took my car someplace else were it was fixed in two hours versus the almost two days at the dealer just to look at it.

I presed the wrong button I do not recommend Mercedes Benz of Pompano they never pick up the phone they tell you that they’re going to call you back when they do pick up the phone and they never do Mercedes-Benz of Pompano have to be the worst they wanted to charge me $850 for a loose wire in the air conditioner blower motor I told them that you’re ripping me off they said that they don’t make up the prices this is not a good dealership I called the finance department at least six times they never got back to me not because IOwed them money but because I wanted to see about a appearance package that I purchased and their Paintless dent policy means absolutely nothing total rip off they can call me if they like and I will tell them the same thing

Armando was pleasant, efficient, and provided excellent customer service all around. The service department is beautiful, clean, all of the staff is very courteous. Very welcoming environment.

terrible experience.....out of the service shop , with half empty tired, 2 miles a tire went complete flat in the middle of the road after spending 3100 dollars on repairs , they could have advice or service the tire or put some air. never again copans mercedez

Excellent Service Department!

The service advisor did not care. I felt underestimated. I had to phone her many times for news. She promised me a car replacement which I never got. The repair cost close to 7000$

Absolutely the most unprofessional Mercedes dealership in town . I have tried to call and emailed the general manager and no response. I will be looking into taken further actions if necessary. My car is a mess . We bought the car new and we are currently still the only owners. My car is a complete mess and no one wants to take responsibility of even hearing me out . Perhaps, maybe because I’m a single woman that was taken advantage of. I could keep going on but going to end this here for the moment.

Service team members are always on their game. Excellence everytime

The attention and punctuality both when arriving and when picking up my vehicle was excellent

There service is great, went twice in 2 months and was treated very nicely. My person was Armando, he is super great, helpful, kind and efficient. I recommend over other MB dealers. Keep up the good work!

Check back with me in 2 daysb

Purchased a 2018 Jeep Grand Cherokee. Simple broken Tire Pressure Sensor they promised to fix at time of purchase has turned into a huge time sink, with nothing but excuses, and it's still not fixed. Salesman has bent over backward to accommodate me, to the point of bringing the car to my home and taking an Uber to the dealership when I needed the car back. guys you just sold me a pretty expensive car along with a high margin extended warranty. come off a buck or two and fix the problem.

Very good experience. They test u like a friend, not jus a customer. Very accommodating . Bout days it all.

Sales representative David Byles is an excellent salesperson

Reggie in sales went above and beyond to locate a vehicle to my specifications. The trade in and purchase process was smooth and quick.

It was a great experience. The Customer services representative was very polite and all expectations of my car services was completed.

I have sold the car. When I bought the car 3 years ago, it was a certified preowned car. They had not cleaned the sunroof drains and within days, the car took in water through the drains ruining about $6,000 of electronics that reside in the cabin of this model. After telling me to put in an insurance claim, I convinced the dealer it was their fault for not servicing the drains as called for and the dealer and MB paid for all repairs. But at age 7 years (the car, not me) the main computer ded and stranded me in traffic. It cost $2,200.00 to repair. The main computer should never die or it should have a lifetime warranty. I sold the car and bought a new Tesla Model 3.

Great service, great employees!! Brian my service tech, went above and beyond!! very helpful,

Service advisor was great, but the people who answers the phones they need customer service training. I had a situation and called the service waited15 min I recalled and the wait was still long. Poor customer service . That needs to be fixed

Excellent service . Excellent personnel They always work with you on repairs .always looking after you.

Ability to reach the deal I was looking for and quick reaction to take care of some issues.

Always excellent customer service

On time. Friendly. Super clean and socially responsible during this time in America.

Dealership staff is excellent. Friendly, professional and helpful.

My experience was outstanding. My salesman was accommodating from beginning to finding what my needs were to driving my new car out the door ! Great communication! Answered all questions on a timely basis ! Truly outdid himself ! He made sure everything was taken care of for me ! I mean everything! Thank you David for all your help !

I have a wonderful car at a great price

Great service and performed in a timely manner. Friendly and knowledgeable staff.

fantasic professional fast service. Love our service advisor Anja Moore

Great service. Very pleased with the service in my car last week.

Good people but Tod banks stands out as the top always reliable

Isaac Bertho is the best salesman I have ever dealt with. His fast response to any questions I had along with his ability to get me the very best deal out there was something I have never experienced at a car dealer in my entire life. He made me feel so comfortable during the entire process. The manager Billy was very kind and I am forever grateful for a truly amazing experience at Mercedes Benz Pompano. I look forward to being part of the Mercedes family for many years to come!

I received excellent customer service and highly recommend this dealership

Great service all round Great job I love it there staff are professional and knowledgeable Also the hot coffee station is first glass

There always so professional hands on they treat our car if it was one of there own

Excellent customer service!!!

If you want to get insulted stop by and see not just a salesperson, but Sales Manager Shawn Bressman. Went in to look at a 2017 MB S550 and brought a trade in. After some negotiating with a salesperson could not make the numbers work and got ready to leave, that’s when we got introduced to the Sales Manager Shawn who raved how cheap and basic my trade in was ( also 2017 MB S500) that I purchased recently from a different dealer and how he knows that car went thru a bunch of hands and lended with me. But the cherry on the cake was when he started going off on my appearance. His exact words where “you are wearing a $30,000 dollar watch and you are negotiating only $2000 dollars with me how cheap you must be”. Numerous times that was and in front of salesperson Steve ( nice guy ) And my brother , who was with me at the time. Never had such an experience in my life and wouldn’t recommend anybody to have one. That’s the reason for my 1 Star, however dealership itself looks very nice

I was traveling and attempted to pay the repair bill online after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I attempted to pay the repair bill online as I was traveling after being told that the service department will not accept credit card numbers over the phone... even for long term customers. Unfortunately, the on-line credit card web site they provided to me is flagged by Apple on my computer as being a fraudulent site and warns that my credit card info would be at risk. I emailed a screenshot of the warning and asked for an explanation or a legitimate (trusted) website to make payment. The service department manager refuses to explain the reason for the warning, or return calls. Instead, my service representative sent an email and threatened to impose a $35/day penalty unless they received immediate payment. I asked one of my employees to make the payment for me in person at the dealer. It is difficult for me to understand the bad customer service and refusal to return my calls. Whenever possible, I'll do business elsewhere.

I will say this, I usually never review much. Compelled in this case. Also, if you are from the dealership and reading this please don't bother calling me, you are too late. Making the service appt. was fine, I got a nice loaner as well no complaints there. During my initial in person chat with my service advisor I went over some things that needed to be checked or completed. He seemed nice enough. My service advisor addressed zero of those things and never contacted me (previous service advisors were in contact on other visits I have had). I had to find out when my own car was done. Is this because my car is a 2016 and not brand new? Hmm. Then I know full well the car has an issue with the exhaust and the service department supposedly checked my car but nothing was mentioned. What they did find wrong was I need some new tires and a break job. Brakes they wanted over 1.4k and the tires have a huge markup as well. While I understand the need to make a profit, what the dealer offers in terms of cost is insanity in my opinion. I paid 1.1k for the 4 year service as well on my car and I feel like what was done is my car was plugged into some piece of equipment, it outputs back a report, they top off some fluids and out the door... no actual work is done or very minimal for 1.1k so to me that equals a complete rip off.

I made an appointment online and went the next morning. I was greeted right away and brought personally to the waiting room until my specialist was able to confirm the problems I was having with my car not starting. Mike Smith took my info and even got me a loaner car which was totally unexpected. They found additional things wrong with the car but Mike went to bat for me with the extended warranty co. I am VERY happy with how everything was handled! I hope not to need them anytime soon BUT if I do I will not hesitate going back there. Thank you Mike Smith :)

they do an excellent job, I highly recommend it. fast and well done.

1. 8am ... The first valet accused me of damaging the loaner vehicle and wanted me to file a claim 30 seconds after I arrived. 2. After I refused, the manager Mark said they would not release my car until I filed a claim with my insurance company. 3. Thirty minutese later the manager then said he would pay my deductible if I called my insurance company and filed a claim. 4. I refused that offer as well because that would have been a lie and I am not a dishonest person. 5. Another hour later I finally got my car after being accused of damaging the loaner car and then asked to lie to my insurance company and file a false claim. 6. 9:45 am ...When I finally got my car, I had to ask the valet girl to sanitize it and she asked me if I paid for it when sanitizing is clearly marked on the $2500 itemized bill. 6. Overall, the entire experience from the valet to the manager was so upsetting after driving two Mercedes-Benz for the past 12 years. I was attacked, called a liar, and asked to lie. 7. The day before this horrible treatment I had even come in to look at a third Mercedes-Benz because it is time for me buy another car and this was my favorite car. 8. I am moving on from Mercedes-Benz and Auto Nation. I am not willing to spend my hard earned money on a company that falsely accuses customers, refuses to release their cars after the service is completed, and then asks me to lie to me insurance company by making a false claim. 9. Have a great day and you will never see me, my money, or my loyalty again!!

Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year “up north” and AutoNation provided a much better experience than the MB dealer I have dealt with “up North”!

I recently brought my E class in for a scheduled maintenance. Staff is very friendly and professional. Bryan went out of his way to make sure my vehicle was running like new. Pompano location has been great from purchase through service.

Great service courteous employees pleasure to do Business with

This was a wonderful car shopping experience. Easy and stress free. Once we decided on the options we wanted Mercedes-Benz of Pompano was able to find the car and deliver it for a very competitive price. Keith delivered the vehicle to our home and explained everything clearly. Paperwork for lease deal was a breeze. Couldn’t be happier!

Bradley is my service rep and never disappoints. Fast, quick and efficient.

Bradley is one of the best service reps ever. Keeps me up to date on everything and values my time.

No idea of customer service, when I manager tells you glue a part back on the car you?ve just purchased a week ago is unacceptable!!!! When you try to contact the GM that?s mission impossible...

Brad kept me constantly informed about the progress and repairs on my vehicle. Had to drop it off after hours but the whole process was a breeze. Thank you, Brad for the excellent service!

Not this time but before I make a call for service they never transfer the call to the service representative. Also, I ask to talk to a supervisor but they told me he'll call me back...never happened. Bought my car three years ago and I've been calling to find out what to do but no one can help me. Service in this place needs to do many adjustments.

The service was great, but it is absolutely absurd to pay $1,700 for a sensor and some other tiny part. As much as I love mercedez and as great the service they offer, it is simply unfair that anyone should have to pay such rates, unless they come with gold or diamonds... which they don?t.

Great service, quick and painless despite showing up with no appointment (flat tire) on the day before a holiday.

First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just signed and drove off.

Great fast and efficient service - I received excellent customer service from Bryan Lastres .He kept informed all throughout the process.

My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment

My service experience was excellent. The car was immaculate when it was returned. It runs beautifully. I waited in the lounge. During this time of Covid, every precaution was taken. Thank you.

I’ve been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I didn’t have to make several stops. Reggie helped me through the process and I am very thankful for the car they helped me find.

Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.

I received excellent and thorough service from Ronnie

When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgable, comfortable and diligent. Thank you Billy (Manager) and David (sales).

Very good service and professional by my advisor Bryan Lastres. I was extremely satisfied.

I've have purchased and had service at this location and can honestly say always a great and stress free experience. Highly recommended .

What an experience!! Mercedes-Benz of Pompano went above and beyond. Thank you for your great advice, service and attention. Fernando Londono is the best guy there hands down.

Had a great experience buying a car from Giancarlo. He was extremely helpful and honest in our transaction. Normally I hate buying a car but this was a great experience and I will be back the next time I need a new car.

I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing the car and buying it. Wothin 3 hours I drove home in my new car. .

Great service experience!

Easy and efficient Very clean and safe. Service was fine on time.

I will return to this dealer for future services. My experience was very pleasant.

Do you guys have a jeep wrangler

Brian, my service contact was very professional, knowledgeable and helpful. Thank you Brian

Aja is a great with assisting her customers with anything they need. It is a pleasure having her as my service rep.

My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.

Efficient, friendly. Comfortable, safe waiting area.

Excellent experience Courteous, to the point and expedient.

Service rep Armando is the best. We have bought many cars from this Mercedes dealership and always have them serviced there. As well the general manager, sales rep Dave Minick and service rep Armando are great to work with.

Brad was efficient and friendly. I had another service rep assigned. I had been waiting for over 10 days And made 3 phone calls to have an additional key fab made and never heard back. A friend had recommended Brad who got the key ordered that day and I received it within a few days.

the Auto service that is provided at the dealership

The sale person (David Byles) was very pleasant, helpful, and professional. It was pleasure dealing with him.

Always great friendly service with Raul.

My experience with Mercedes of pompano was a great one ! My agent Eric Skeen showed us many options and made my purchase go so smoothly! I totally recommend pompano Mercedes and Eric!

Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial manager is very nice and was able to give extra perks and I am very happy with my new car.

Every single person is helpful, very happy with their service in general. In the sales department Keith D. is the best! ;)

Hard to contact general manager! They leave you on hold for more than 30 minutes!

Bad experience waiting for my keys over a month to be shipped to my house ! My wife been contacting the dealership on daily bases , and the salesman Steven keeps giving us the run around , he lied that he shipped it out weeks ago ! And my wife keeps calling him every week ! he even had the nerve to tell us to drive 3 hours to pick up the spare key , !! They should’ve gave us the day we purchased the vehicle ! I really need my spare key ! The original key is giving me problems! Can the manger please give me a call ! ASAP , so upset they keep lying to us and saying they shipped it out and don’t ! Then say they are busy , then he hangs up on her !

Wonderful service even amidst this challenging time. Thank you to Reggie, Sophia and Amit.

i had them servce my car,but previous i had them do body work,this sevvice included a wash job , during that time the wash cause a molding or wind flap to lift , this should not of happpen,and they shoud of seen this,bad

Great sales people, very knowledgeable, don’t wast your time with unnecessary information. The car we bought was delivered in perfect condition. When we went to pick up the car our salesman noticed a scratch in the bumper. He said let me fix it and deliver it to your house tomorrow. They did by Flatbed ... Great Customer Service. Thanks

Service representative very helpful and knowledgeable. Service performed in a reasonable time.

Service is great, customer service is excellent, If you like exceptional care come here!

the worst car dealership experience of my life the customer service is terrible and they have absolutely no respect for a customers time and on top of all that they are selling certified pre owned vehicles that are not certified! i hate this place and wouldn’t recommend it to my worst enemy!

Needed a new tire due to a continual slow leak, called and was told just come in, was greeted in the usual pleasant and friendly way, got the job done in 90 minutes with a car wash....this is the best dealership around, been a customer for over 20 years

Excellent staff. Personalized service.

I am a fan of M B Pompano, a first class organization! My sales associate, Reginald Faucher, is a real pro who knows his product so well. Shawn, the sales manager, is a gentleman. Sharon kneel was in a rush and did my paperwork in a flash. I’m a loyal patron who will spread the word!

At first very pleased, and then was not. That was corrected immediately.. simply a mis-communication problem.

Great car!! the navigation system is way below par and MERCEDES hasn't fixed it ,

They did a great job! Would recommend to a friend!

Last Friday I took my Mercedes to Mercedes Benz of Pompano for a car wash. To kill time I had a coffee at the show room and walked around to admire all the new Benzes. One car caught my attention and I fell instantly in love with. A 2020 Mercedes Benz GLE 350 in an attractive metallic red exterior and an off white interior, just perfect for my taste. For sure I did not need a new car my old car showed only 15 000 miles on the odometer. I contacted my sales rep Abe Pourghassem he demonstrated the car and explained all the new technology. Trust me this car was a beauty. So I bought it. The sales and red tape experience was smooth and painless, except for shelling out the money. This is the second car I bought with Abe?s help. He is pleasant to work with, he followed up with several phone calls, if I was happy with my new car, and more so he is helpful in assisting you even long time after the sales. I can highly recommend Abe to anyone seeking to purchase a Mercedes.

As always good service friendly people reliable and only want the best

When buying your Mercedes benz DO NOT BUY AT AUTONATION. I had a depressing experience and reading some reviews below I could see that the problem is with the dealer. I bought a new Mercedes Benz and took the vehicle out of the dealership with problems, I called my salesman who directed me to the service 3 days after I took the vehicle out of the store already defective, the worst was that they called me 7 days later to pick up the car I discover that it had not been repaired. And again here goes my frustration. After these days, another 21 days have passed and every day I receive a call from a service professional totally uninformed saying that the vehicle will be ready tomorrow. and this tomorrow never comes. I went to store 3 saying trying to solve the situation. GENERAL MANAGER MIKE NEVER CALLED ME EVEN IF I REQUESTED HIS CONNECTION SEVERAL AND SEVERAL TIMES. I WENT TO THE STORE TRYING TO TALK TO HIM BUT I NEVER GOT IT. THEREFORE AND FOR VARIOUS OTHER REASONS IF YOU NEED TO BUY A CAR. DO NOT LOOK FOR THE AUTONATION GROUP. UNFORTUNATELY THEY DO NOT CHECK THE VEHICLES BEFORE THE SALE. AND A SIMPLE BACKUP CAMERA PROBLEM CAN LEAVE YOU WITHOUT VEHICLE FOR MORE THAN 3 WEEKS. AND YOU STILL RECEIVE A BAD CUSTOMER SERVICE. SO TO EMPHASIZE I HAVE BEEN PATIENT DURING ALL THIS PERIOD BUT IN THE NEXT DAYS IT IS A MONTH THAT I BUY AND I AM WITHOUT A CAR THANK YOU FOR THE LACK OF COMMITMENT TO THE CUSTOMER THAT AUTONATION HAS TO CHECK YOUR VEHICLES BEFORE SALES.

When I arrived my problem was handled with no problem in and out before I could read the newspaper.Thanks Mike.

Price of this routine service visit was much higher than expected. I will not return for routine maintenance.

NOT ONLY, WAS I ABLE TO GET A CAR THAT WAS HARD TO FIND, BUT I WAS ABLE TO FIND IT HERE! GREAT CUSTOMER SERVICE AND GREAT FACILITY!

I took my GLA 250 for the 10,000 mile service. It took the 2 hours as indicated. Brad even filled in 2 paint chips on the front bumper at no extra charge.

Armando got the job done expeditiously. Lyft to and from dealership, much nicer than receiving a loaner car

After looking over my invoice, my service provider indicated that I declined a specific service, which was totally false. I was never given an option; therefore, I feel that the consumer should always read their invoices. I plan on writing Mercedes about this situation..

The service manager is professional, polite and empathetic to my needs. The car servicing was completed as promised and returned cleaned. The loaner provided was in excellent condition.

Armando at the service department was very helpful. Thank you for making my experience a delightful one.

Armando was very pleasant and professional. I was very comfortable with him. Excellent service. Thank you.

The worse customer service. No follow up, had to leep coming back for the same issue!

Very friendly and competent service. They were very thorough as well.

We are long time customers at this Dealer, between my husband and I we have bought 13 cars here . Bob Abrahams in Sales is the best and the service here is excellent. The facility is very nice if you have to wait for your vehicle but getting a loaner if needed is available. We are very satisfied and would not think of going to any other dealer because of Bob and the service we get from everyone at the Dealership.

Whenever bringing your car for service ask for Bradley M. He is an amazing service person....the best

Repair was done with no problems. Ignacio at Pompano Mercedes was professional and took care of making sure the repair was done correctly.

Good communication about length of service and recall

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

The staff at Mercedes-Benz of Pompano are professional, kind and courteous. They serviced my vehicle promptly and were accurate in the time they estimated it would take to complete. I will definitely return for all my vehicle needs.

The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was stressful and cost me a lot, the service was the best I got from a dealer since ever. Thanks.

My service advisor Brad is awesome. Always takes care of me and makes sure im in and out as fast as possible. Takes the time to go over each service so i get the most out of it. This time he noticed one of my tires was wearing badly. I had no clue. Averted a disaster. Great customer service. Exceptional

The service I receive was excellent and the agents were very friendly I was treated with respect

Great experiance. The entire process was quick and easy. The loaner was beautiful and my recall was taken care of within a week. Will return if need be.

Good service I would recommend this service from the dealer

STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised. I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were “doing me a favor.” I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade. After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is “nothing” and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being “serviced”. Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light. I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here!

I went last week to look at a Porsche boxter. Steve take care of me. At first no problem answering email, call or message. Since I bought the car no news. I got several question unanswered. To top it off. Finance manager try to sell us a expensive financing. We explain to her that we were approuve by capitalone. She claim that we where not. I have to call myself to get the financing ready. I felt cheated as well as we had a available tag that she claim she did not found. Again I have to go online and show it to her. Really disappointed by customer services. I did call the corporate office and I’m waiting for answer to my several questions.

Service was very poor. 2018 AMG was brought in for squeaky brakes. The service dept sends me an email stating brakes are fine but I need 4 new tires and an alignment.. car has 15k miles on it, I had the front tires replaced at 9900 miles 6 months ago. I challenged this and stated the 2 front at a minimum were under warranty.. “we’ll get back to you” 2 days later I get a call telling me there’s a screw in the front tire and they’ll call and see if that one is under warranty.. I said what happened to needing all tires replaced? Service guy goes out and he tells me there’s a screw in one of the back tires, front tires don’t need to be replaced. Needless to say I ended up replacing 1 tire and getting the alignment done. Originally tried to get me for over $2,000 just to inflate their commissions.. Took over a week to get this sorted and fixed! too bad too, my sales guy was great but the service dept just tries to rob people!

The negatives on this review are in reference to your service department. Brad in particular! He was rude, ignorant on insurance requirements and has a very nasty attitude and approach in general. Your Sales team now was outstanding. The buying experience was the easiest I have ever experienced. The problem is sales is missing the backing of service; something that will drive repeat customers and referrals along with positive word of mouth advertisement. I am now only going to be talking about the bad service! That is human nature to tell the negative. Most important is Brad knows he can?t treat people the way he does.

The service was good. I received good service. I would recommend this dealer

Service was completed in a timely manner and the service manager explained all details and he also offfered me prepayment for future service which will save me dollars.

Personal service by Raul is super he is friendly knowledgeable and efficient nothing is too much trouble

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car on the hydronic. Everyone acts like they are not happy to be working there including the manager. I have been to many different Mercedes and this one has the worst customer service. They act like a private corporation and not like auto nation. Auto nation usually has the best service. If you need a place to take your car go to the Mercedes in Delray to save the hassle. I tried to find how to fill out an actual service but no one will help me because they know.

On Nov 1, 2019 I bought. CPO S 550 with less than 10,000 Miles but the salesman ( Umut ) refused to credit to us the amount of $1,500 which was promised if we had bought one day before . The car was NOT detailed properly there was black tar on tire rims also the inside was not cleaned the Mats were dirty .I did mentioned this to Umut who stated that he will take care of all of these before he will ship the car to Naples where we live . To my Dismay the car was in the same conditions Nothing was done as promised I had to take it to be detailed .I called the salesman Umut to complain and he promised that he will order a new set of Mats and send them to our home in Naples . Two months passed there is No Mats .Finally I was able to get in touch of the sales Managers who found out that the Mats were never ordered . This Employee should not be allowed to stay in his job because he gave his employer a very bad reputation

Awesome experience a long with great service! ❤️

The only thing that needs help is the finance process. Paying cash but still had to go thru the painful, time consuming process. All dealers need to find a way to improve this process.

Excellent service all around.

While everyone we spoke with at the dealership was friendly and knowledgeable, the process of buying a pre owned car takes way too long. We spent 4+ hours from start to finish. Network speeds were slow, which almost derailed the finance process. The detail job on our vehicle wasn’t great. Loads of wax in the logo and along seams etc. I’ll need to bring it to a local detailed this week to get it looking right. And while the state of Florida maintains a driver is legally insured if they have a current insurance policy in any car they drive away with, Auto Nation requires a buyer’s insurance card reflects the new vehicle even before it leaves the dealership. Very hard to do on weekends and holidays. We were only able to make it happen because our agent is a good friend and we knew how to reach him.

It was an amazing experience and they made it very easy with no preasure to buy a car!

This was by far my best car purchasing experience. I would recommend the team at Mercedes Benz of Pompano to everyone who wants a stress free process, with a truly trustworthy team of highly knowledgeable specialist. I love my car, and I truly appreciate the Mercedes Benz of Pompano family, and I am proud to be one of the newest members!

Donnie was terrific. Knew his products, did not waste time and gave me a great deal. Will buy again from him. From the moment I walked in he took the time to listen to what I wanted and he patiently answered all of my questions. I never felt pressured. It was the best car-buying experience that I have had. Thank You!

In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like I?m getting inundated with too much information and receiving the short end of the stick. At least that?s what I thought before I went to Mercedes Benz of Pompano Beach. Is it possible to say that I really enjoyed my car buying experience? I know! Crazy, but entirely true! I felt so comfortable dealing with my salesperson, Donnie, that it didn?t feel like a car transaction at all, but more like a conversation between two old friends. This experience was unlike any other, in a very good way. From the finance department to the service, everything at this dealership is above par. It probably trickles down from the GM, Mike Lucia, who greets you with a genuine smile and lively conversation at the door. All I?m saying is they have a great dealership and I can never imagine going anywhere else to purchase a vehicle. Thank you so much!

The process was efficient timely Armando was very clear in what the service will entail the experience with the loaner car was also great I was kept by Armondo informed by phone after I left the dealership about what was going on with my car Great Job!!!!

HORRIBLE SERVICE AT THIS LOCATION @mbpompano @mercedesbenzpompano DO NOT TAKE YOUR CAR THERE TO BE SERVICED. I ASKED FOR ONLY THE REQUIRED MAINTENANCE AND THEY ADDED ON TIRE BALANCE, ALIGNMENT, CLOROX INTERIOR CLEANING, and WIPERS. AN UNNECESSARY $800 additinal. TO TOP IT ALL OFF, THEY SHUT OFF MY LOANER AND LEFT ME STRANDED FOR 4 HOURS EVEN THO IT WAS AGREED TO BE RETURNED 6 HOURS LATER. THEY CHARGED ME $400 TO HAVE THE CAR TOWED AND $500 TO HAVE IT CLEANED BECAUSE OF A FEW DOG HAIRS BUT STILL WONT GIVE ME AN ANSWER IF THEY TURNED IT OFF REMOTELY OR IF THE CAR BROKE DOWN. ONCE I RECEIVED MY CAR BACK, I REALIZED IT WAS NOT CLEAN AT ALL, NOTHING WAS CLEANED ON THE INTERIOR AND THEY HAD MY CAR FOR 2 WEEKS. ALSO MY WINDSHIELD WIPERS ARE THE SAME ONES AND THE FOLLOWING DAY, 1 OF MY TIRES WENT FLAT AND THERE’s a 2 inch long cut in the sidewall. NOTHING BUT PROBLEMS WITH THIS TRASH COMPANY. I WILL NEVER BUY A @mercedesbenz @mercedesbenzusa AGAIN. I LOVE THE CARS, BUT IM A MAN OF PRINCIPLES, AND NO MATTER HOW GOOD THE CAR IS, I WILL NOT DEAL WITH A COMPANY THAT ALLOWS THEIR DEALERSHIPS TO DE-FRAUD AND DECEIVE THEIR LOYAL CUSTOMERS

I had an excellent experience with this dealership. They work as a team to get things done. They are very professional and friendly. I highly recommend them. Maureen Leogrande

This dealership had the most follow through. They were very friendly and professional. I highly recommend them to anyone interested in buying a Mercedes. . They work as a team to get things done. I had an excellent experience. Maureen Leogrande

Amigos::La Mercedes Benz de Pompano, da la mejor atención con vendedores profesionales y la mejor calidad en automoviles, garantia y servicios de post venta.....Pregunta por Harold Mento.....

Awesome experience with the salesperson, Donnie. Dealership worked to correct the minor issues that I pointed out with the car.

Dropping off the car for service is a pleasant experience. Pull up to the the service gate with your car. The gate opens. You drive in and within seconds you are greeted by a friendly Assistant who scans your VIN and escorts you to the lounge. Soon after the Service Agent comes over. The entire process takes less than five minutes

Exceptional service with a pleasant and worry free purchase.

Anja Moore is the BEST service Consultant that Mercedes-Benz has In Pompano. She is all ways ready to help and let you know what is going on with your car.

Wonderful service person? thoughtful, caring and efficient

Excellent relation with the service advisor and we did appreciate the up date on repairs.

The dealer facility was wonderful, car selection was wonderful, a nice staff service. I will shop, again. Was very pleasant.

Very helpful and professional. They find me a car who meet my request and had it shipped wright the way from another dealer

My appointment time was taken on time and the wait time was exactly perfect. I was very satisfied.

The service advisor Raul was great! Communicated well with updates on repair. The technician Nick is excellent. Both gentlemen were very professional and courteous. Would definitely recommend.